init III
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233
Perl OTRS/Kernel/Modules/AgentSplitSelection.pm
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233
Perl OTRS/Kernel/Modules/AgentSplitSelection.pm
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# --
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# Copyright (C) 2001-2019 OTRS AG, https://otrs.com/
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# --
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# This software comes with ABSOLUTELY NO WARRANTY. For details, see
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# the enclosed file COPYING for license information (GPL). If you
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# did not receive this file, see https://www.gnu.org/licenses/gpl-3.0.txt.
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# --
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package Kernel::Modules::AgentSplitSelection;
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use strict;
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use warnings;
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use Mail::Address;
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our $ObjectManagerDisabled = 1;
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use Kernel::Language qw(Translatable);
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use Kernel::System::VariableCheck qw(:all);
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sub new {
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my ( $Type, %Param ) = @_;
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# allocate new hash for object
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my $Self = {%Param};
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bless( $Self, $Type );
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return $Self;
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}
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sub Run {
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my ( $Self, %Param ) = @_;
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# get needed objects
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my $ConfigObject = $Kernel::OM->Get('Kernel::Config');
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my $ParamObject = $Kernel::OM->Get('Kernel::System::Web::Request');
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my $LayoutObject = $Kernel::OM->Get('Kernel::Output::HTML::Layout');
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my $TicketObject = $Kernel::OM->Get('Kernel::System::Ticket');
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# get the split related parameters
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$Param{TicketID} = $ParamObject->GetParam( Param => 'TicketID' );
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$Param{ArticleID} = $ParamObject->GetParam( Param => 'ArticleID' );
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$Param{LinkTicketID} = $ParamObject->GetParam( Param => 'LinkTicketID' );
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$Param{SplitSelection} = $ParamObject->GetParam( Param => 'SplitSelection' ) || 0;
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# validation
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for my $Needed (qw(TicketID ArticleID LinkTicketID)) {
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if ( !$Param{$Needed} ) {
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$LayoutObject->FatalError( Message => "Got no $Needed!" );
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}
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}
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# ---------------------------------------------------------- #
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# ProcessSelection
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# ---------------------------------------------------------- #
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if ( $Self->{Subaction} eq 'ProcessSelection' ) {
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# determine the redirection target
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my $RedirectAction;
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my $URLExtension = '';
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#
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# Split Email-Ticket
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#
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if ( $Param{SplitSelection} eq 'EmailTicket' ) {
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$RedirectAction = 'AgentTicketEmail';
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$URLExtension = ";TicketID=$Param{TicketID}";
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}
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#
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# Split Phone-Ticket
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#
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elsif ( $Param{SplitSelection} eq 'PhoneTicket' ) {
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$RedirectAction = 'AgentTicketPhone';
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$URLExtension = ";TicketID=$Param{TicketID}";
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}
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#
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# Split Process-Ticket
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#
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elsif ( $Param{SplitSelection} eq 'ProcessTicket' ) {
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$RedirectAction = 'AgentTicketProcess';
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# check if we got a useful process id
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my $ProcessEntityID = $ParamObject->GetParam( Param => 'ProcessEntityID' );
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# only append the parameter if a process was selected before
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if ($ProcessEntityID) {
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$URLExtension = ";FirstActivityDialog=1;ProcessEntityID=$ProcessEntityID";
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}
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}
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#
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# No Split
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#
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else {
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# got a not supported split action or nothing was selected
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# return to the ticket zoom screen
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return $LayoutObject->Redirect(
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OP => "Action=AgentTicketZoom;TicketID=$Param{TicketID}",
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);
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}
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# redirect to the next split screen
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return $LayoutObject->Redirect(
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OP =>
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"Action=$RedirectAction;ArticleID=$Param{ArticleID};LinkTicketID=$Param{LinkTicketID}"
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. $URLExtension,
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);
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}
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# ---------------------------------------------------------- #
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# Split Selection Dialog
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# ---------------------------------------------------------- #
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# Get ACL restrictions.
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my %PossibleActions;
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my $Counter = 0;
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# Get all registered actions.
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if ( ref $ConfigObject->Get('Frontend::Module') eq 'HASH' ) {
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my %Actions = %{ $ConfigObject->Get('Frontend::Module') };
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# Only use those actions that start with 'Agent'.
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%PossibleActions = map { ++$Counter => $_ }
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grep { substr( $_, 0, length 'Agent' ) eq 'Agent' }
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sort keys %Actions;
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}
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my $ACL = $TicketObject->TicketAcl(
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Data => \%PossibleActions,
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Action => 'AgentTicketZoom',
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TicketID => $Param{TicketID},
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ReturnType => 'Action',
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ReturnSubType => '-',
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UserID => $Self->{UserID},
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);
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my %AclAction = %PossibleActions;
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if ($ACL) {
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%AclAction = $TicketObject->TicketAclActionData();
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}
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my %AclActionLookup = reverse %AclAction;
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# Build split selection based on availability of corresponding registered modules and ACL restrictions.
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# See bug#13690 (https://bugs.otrs.org/show_bug.cgi?id=13690) and
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# bug#13947 (https://bugs.otrs.org/show_bug.cgi?id=13947) respectively.
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my %SplitSelectionContent;
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if ( $ConfigObject->Get('Frontend::Module')->{AgentTicketPhone} && $AclActionLookup{AgentTicketPhone} ) {
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$SplitSelectionContent{PhoneTicket} = Translatable('Phone ticket');
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}
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if ( $ConfigObject->Get('Frontend::Module')->{AgentTicketEmail} && $AclActionLookup{AgentTicketEmail} ) {
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$SplitSelectionContent{EmailTicket} = Translatable('Email ticket');
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}
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# only display process tickets if active processes are available
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my $Processes = $ConfigObject->Get('Process');
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if ( IsHashRefWithData($Processes) ) {
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my $ProcessList = $Kernel::OM->Get('Kernel::System::ProcessManagement::Process')->ProcessList(
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ProcessState => ['Active'],
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Interface => ['AgentInterface'],
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);
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if ( IsHashRefWithData($ProcessList) ) {
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# display the process ticket option
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$SplitSelectionContent{ProcessTicket} = Translatable('Process ticket');
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# reduce the processes based on the stored ACLs
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# prepare process list for ACLs, use only entities instead of names, convert from
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# P1 => Name to P1 => P1. As ACLs should work only against entities
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my %ProcessListACL = map { $_ => $_ } sort keys %{$ProcessList};
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# validate the ProcessList with stored ACLs
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my $ACL = $TicketObject->TicketAcl(
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ReturnType => 'Process',
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ReturnSubType => '-',
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Data => \%ProcessListACL,
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UserID => $Self->{UserID},
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);
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if ( IsHashRefWithData($ProcessList) && $ACL ) {
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# get ACL results
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my %ACLData = $TicketObject->TicketAclData();
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# recover process names
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my %ReducedProcessList = map { $_ => $ProcessList->{$_} } sort keys %ACLData;
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# replace original process list with the reduced one
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$ProcessList = \%ReducedProcessList;
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}
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# generate selection for the single available processes
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$Param{ProcessListStrg} = $LayoutObject->BuildSelection(
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Data => $ProcessList,
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Name => 'ProcessEntityID',
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ID => 'ProcessEntityID',
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Class => 'Modernize',
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Sort => 'AlphanumericValue',
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Translation => 0,
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);
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}
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}
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$Param{SplitSelectionStrg} = $LayoutObject->BuildSelection(
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Data => \%SplitSelectionContent,
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SelectedID => 'PhoneTicket',
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Translation => 1,
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Name => 'SplitSelection',
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ID => 'SplitSelection',
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Class => 'Modernize',
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);
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my $Output = $LayoutObject->Output(
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TemplateFile => 'AgentSplitSelection',
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Data => \%Param,
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);
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return $LayoutObject->Attachment(
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ContentType => 'text/html; charset=' . $LayoutObject->{Charset},
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Content => $Output || '',
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Type => 'inline',
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NoCache => 1,
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);
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}
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1;
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