init III

2024-10-14 00:08:40 +02:00
parent dbfba56f66
commit 1462d52e13
4572 changed files with 2658864 additions and 0 deletions
--- a/OTRS/Kernel/Modules/AgentTicketPrint.pm
+++ b/OTRS/Kernel/Modules/AgentTicketPrint.pm
@@ -0,0 +1,114 @@
+# --
+# Copyright (C) 2001-2019 OTRS AG, https://otrs.com/
+# --
+# This software comes with ABSOLUTELY NO WARRANTY. For details, see
+# the enclosed file COPYING for license information (GPL). If you
+# did not receive this file, see https://www.gnu.org/licenses/gpl-3.0.txt.
+# --
+
+package Kernel::Modules::AgentTicketPrint;
+
+use strict;
+use warnings;
+
+use Kernel::System::DateTime;
+use Kernel::System::VariableCheck qw(IsHashRefWithData);
+use Kernel::Language qw(Translatable);
+
+our $ObjectManagerDisabled = 1;
+
+sub new {
+    my ( $Type, %Param ) = @_;
+
+    # Allocate new hash for object.
+    my $Self = {%Param};
+    bless( $Self, $Type );
+
+    return $Self;
+}
+
+sub Run {
+    my ( $Self, %Param ) = @_;
+
+    my $LayoutObject = $Kernel::OM->Get('Kernel::Output::HTML::Layout');
+
+    # Check needed stuff.
+    if ( !$Self->{TicketID} ) {
+        return $LayoutObject->ErrorScreen(
+            Message => Translatable('Need TicketID!'),
+        );
+    }
+
+    my $TicketObject = $Kernel::OM->Get('Kernel::System::Ticket');
+
+    # Check permissions.
+    my $Access = $TicketObject->TicketPermission(
+        Type     => 'ro',
+        TicketID => $Self->{TicketID},
+        UserID   => $Self->{UserID},
+    );
+
+    # No permission, do not show ticket.
+    return $LayoutObject->NoPermission( WithHeader => 'yes' ) if !$Access;
+
+    # Get ACL restrictions.
+    my %PossibleActions = (
+        1 => $Self->{Action},
+    );
+
+    my $ACL = $TicketObject->TicketAcl(
+        Data          => \%PossibleActions,
+        Action        => $Self->{Action},
+        TicketID      => $Self->{TicketID},
+        ReturnType    => 'Action',
+        ReturnSubType => '-',
+        UserID        => $Self->{UserID},
+    );
+    my %AclAction = $TicketObject->TicketAclActionData();
+
+    # Check if ACL restrictions exist.
+    if ( $ACL || IsHashRefWithData( \%AclAction ) ) {
+
+        my %AclActionLookup = reverse %AclAction;
+
+        # Show error screen if ACL prohibits this action.
+        if ( !$AclActionLookup{ $Self->{Action} } ) {
+            return $LayoutObject->NoPermission( WithHeader => 'yes' );
+        }
+    }
+
+    # Get content.
+    my %Ticket = $TicketObject->TicketGet(
+        TicketID => $Self->{TicketID},
+        UserID   => $Self->{UserID},
+    );
+
+    # Assemble file name.
+    my $DateTimeObject = $Kernel::OM->Create('Kernel::System::DateTime');
+
+    if ( $Self->{UserTimeZone} ) {
+        $DateTimeObject->ToTimeZone( TimeZone => $Self->{UserTimeZone} );
+    }
+    my $Filename = 'Ticket_' . $Ticket{TicketNumber} . '_';
+    $Filename .= $DateTimeObject->Format( Format => '%Y-%m-%d_%H:%M' );
+    $Filename .= '.pdf';
+
+    # Return the PDF document.
+    my $ParamObject = $Kernel::OM->Get('Kernel::System::Web::Request');
+    my $PDFString   = $Kernel::OM->Get('Kernel::Output::PDF::Ticket')->GeneratePDF(
+        TicketID      => $Self->{TicketID},
+        UserID        => $Self->{UserID},
+        ArticleID     => $ParamObject->GetParam( Param => 'ArticleID' ),
+        ArticleNumber => $ParamObject->GetParam( Param => 'ArticleNumber' ),
+        Interface     => 'Agent',
+    );
+
+    return $LayoutObject->Attachment(
+        Filename    => $Filename,
+        ContentType => "application/pdf",
+        Content     => $PDFString,
+        Type        => 'inline',
+    );
+}
+
+1;