init III
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# --
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# Copyright (C) 2001-2019 OTRS AG, https://otrs.com/
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# --
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# This software comes with ABSOLUTELY NO WARRANTY. For details, see
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# the enclosed file COPYING for license information (GPL). If you
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# did not receive this file, see https://www.gnu.org/licenses/gpl-3.0.txt.
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# --
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<li class="[% Data.SenderType | html %]-[% Data.IsVisibleForCustomer | html %] [% Data.Class | html %]">
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<div class="MessageHeader">
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<h3>
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<a href="[% Env("Baselink") %]Action=[% Env("Action") %];TicketNumber=[% Data.TicketNumber | uri %];TicketID=[% Data.TicketID | uri %];ArticleID=[% Data.ArticleID | uri %]">
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[% IF Data.ArticleFields.Sender.Realname %]
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[% Data.ArticleFields.Sender.Realname | html %] –
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[% ELSE %]
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[% Data.ArticleFields.Sender.Value | html %] –
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[% END %]
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[% IF Data.ArticleExpanded %]
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<span title="[% Data.ArticleFields.Subject.Value | html %]">
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[% Data.ArticleFields.Subject.Value | html %]
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</span>
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[% ELSE %]
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<span title="[% Translate("Expand article") | html %]...">
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[% Data.ArticleFields.Subject.Value | html %]
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</span>
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[% END %]
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</a>
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</h3>
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<span class="Age" title="[% Data.CreateTime | Localize("TimeLong") | html %]">[% Data.Age %]</span>
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<div class="Clear"></div>
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</div>
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<input type="hidden" name="ArticleState" />
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<div class="MessageBody">
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<div class="Details SeperatorRow">
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[% FOREACH ArticleField IN Data.ArticleFields.values.nsort("Prio") %]
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[% IF ArticleField.Label == "From" || ArticleField.Label == "To" || ArticleField.Label == "Cc" || ArticleField.key == "Bcc" %]
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<div>
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<div class="Label">[% Translate(ArticleField.Label) | html %]:</div>
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<span title="[% ArticleField.Realname | html %]">[% ArticleField.Realname | html %]</span>
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<div class="Clear"></div>
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</div>
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[% ELSIF ArticleField.Label == "Subject" %]
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<div>
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<div class="Label">[% Translate("Subject") | html %]:</div>
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<span title="[% ArticleField.Value | html %]">[% ArticleField.Value | html %]</span>
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<div class="Clear"></div>
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</div>
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[% END %]
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[% END %]
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[% FOREACH ArticleField IN Data.ArticleMetaFields %]
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<div>
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<!-- show accounted time and dynamic fields -->
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<div class="Label">[% Translate(ArticleField.value.Label) | html %]:</div>
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[% IF ArticleField.value.Link %]
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<span class="Value" title="[% ArticleField.value.Title %]">
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<a href="[% ArticleField.value.Link | Interpolate %]"
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[% IF ArticleField.value.LinkPreview %] data-trigger="floater" data-floater-url="[% ArticleField.value.LinkPreview | Interpolate %]"[% END %]
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target="_blank" class="DynamicFieldLink">
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[% ArticleField.value.Value %]
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</a>
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</span>
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[% ELSE %]
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<span class="Value" title="[% ArticleField.value.Title %]">[% ArticleField.value.Value %]</span>
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[% END %]
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<div class="Clear"></div>
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</div>
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[% END %]
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</div>
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<div class="MessageContent">
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<div class="[% IF Data.HTML %]ArticleHTML[% ELSE %]ArticleBody[% END %] ArticleChat">
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[% Data.Body %]
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</div>
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</div>
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</div>
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</li>
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# --
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# Copyright (C) 2001-2019 OTRS AG, https://otrs.com/
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# --
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# This software comes with ABSOLUTELY NO WARRANTY. For details, see
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# the enclosed file COPYING for license information (GPL). If you
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# did not receive this file, see https://www.gnu.org/licenses/gpl-3.0.txt.
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# --
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<li class="[% Data.SenderType | html %]-[% Data.IsVisibleForCustomer | html %] [% Data.Class | html %]">
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<div class="MessageHeader">
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<h3>
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<a href="[% Env("Baselink") %]Action=[% Env("Action") %];TicketNumber=[% Data.TicketNumber | uri %];TicketID=[% Data.TicketID | uri %];ArticleID=[% Data.ArticleID | uri %]">
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<i class="fa fa-exclamation-triangle"></i> [% Translate("Missing channel") | html %]
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</a>
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</h3>
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<span class="Age" title="[% Data.CreateTime | Localize("TimeLong") | html %]">[% Data.Age %]</span>
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<div class="Clear"></div>
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</div>
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<input type="hidden" name="ArticleState" />
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<div class="MessageBody">
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<div class="MessageContent">
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<div class="[% IF Data.HTML %]ArticleHTML[% ELSE %]ArticleBody[% END %]">
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[% Data.Body %]
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</div>
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</div>
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</div>
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</li>
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# --
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# Copyright (C) 2001-2019 OTRS AG, https://otrs.com/
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# --
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# This software comes with ABSOLUTELY NO WARRANTY. For details, see
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# the enclosed file COPYING for license information (GPL). If you
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# did not receive this file, see https://www.gnu.org/licenses/gpl-3.0.txt.
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# --
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<li class="[% Data.SenderType | html %]-[% Data.IsVisibleForCustomer | html %] [% Data.Class | html %]">
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<div class="MessageHeader">
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<h3>
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<a href="[% Env("Baselink") %]Action=[% Env("Action") %];TicketNumber=[% Data.TicketNumber | uri %];TicketID=[% Data.TicketID | uri %];ArticleID=[% Data.ArticleID | uri %]">
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[% Data.FromRealname | html %] –
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[% IF Data.ArticleExpanded %]
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<span title="[% Data.ArticleFields.Subject.Value | html %]">
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[% Data.ArticleFields.Subject.Value | html %]
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</span>
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[% ELSE %]
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<span title="[% Translate("Expand article") | html %]...">
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[% Data.ArticleFields.Subject.Value | html %]
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</span>
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[% END %]
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</a>
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</h3>
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<span class="Age" title="[% Data.CreateTime | Localize("TimeLong") | html %]">[% Data.Age %]</span>
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<div class="Clear"></div>
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</div>
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<input type="hidden" name="ArticleState" />
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<div class="MessageBody">
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<div class="Details SeperatorRow">
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[% FOREACH ArticleField IN Data.ArticleFields.values.nsort("Prio") %]
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[% IF ArticleField.Label == "From" || ArticleField.Label == "To" || ArticleField.Label == "Cc" %]
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<div>
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<div class="Label">[% Translate(ArticleField.Label) | html %]:</div>
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<span title="[% ArticleField.Realname | html %]">[% ArticleField.Realname | html %]</span>
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<div class="Clear"></div>
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</div>
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[% ELSIF ArticleField.Label == "Subject" %]
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<div>
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<div class="Label">[% Translate("Subject") | html %]:</div>
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<span title="[% ArticleField.Value | html %]">[% ArticleField.Value | html %]</span>
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<div class="Clear"></div>
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</div>
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[% END %]
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[% END %]
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[% FOREACH ArticleField IN Data.ArticleMetaFields %]
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<div>
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<!-- show accounted time and dynamic fields -->
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<div class="Label">[% Translate(ArticleField.value.Label) | html %]:</div>
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[% IF ArticleField.value.Link %]
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<span class="Value" title="[% ArticleField.value.Title %]">
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<a href="[% ArticleField.value.Link | Interpolate %]"
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[% IF ArticleField.value.LinkPreview %] data-trigger="floater" data-floater-url="[% ArticleField.value.LinkPreview | Interpolate %]"[% END %]
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target="_blank" class="DynamicFieldLink">
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[% ArticleField.value.Value %]
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</a>
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</span>
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[% ELSE %]
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<span class="Value" title="[% ArticleField.value.Title %]">[% ArticleField.value.Value %]</span>
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[% END %]
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<div class="Clear"></div>
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</div>
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[% END %]
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[% IF Data.Attachments && Data.Attachments.size %]
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<div class="Attachments">
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<div class="Label">[% Translate("Attachments") | html %]:</div>
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[% FOREACH Attachment IN Data.Attachments %]
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<div>
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<i class="fa fa-paperclip"></i>
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<span class="DownloadAttachment" title="[% Attachment.Filename | html %][% IF Attachment.FilesizeRaw %] - [% Attachment.FilesizeRaw | Localize('Filesize') | html %][% END %]">
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<a href="[% Attachment.Link %]" [% Attachment.Target %] title="[% Translate(Attachment.Action) | html %]">[% Attachment.Filename | html %]</a>
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[% IF Attachment.FilesizeRaw %]
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([% Attachment.FilesizeRaw | Localize('Filesize') | html %])
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[% END %]
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</span>
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</div>
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<div class="Clear"></div>
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[% END %]
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</div>
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[% END %]
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</div>
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<div class="MessageContent">
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[% IF Data.HTML %]
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[% IF Data.BodyHTMLLoad %]
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[% IF Data.BrowserLinkMessage %]
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# Show info, that links within the iframe must be clicked with strg/cmd/shift (depending on the used browser and os)
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# to open the links in a new window without the security permissions given to the iframe
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<div class="MessageBrowser">
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<p>
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[% Translate("To open links in the following article, you might need to press Ctrl or Cmd or Shift key while clicking the link (depending on your browser and OS).") | html %]
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</p>
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<a class="Close" title="[% Translate("Close this message") | html %]" href="#"><i class="fa fa-times"></i></a>
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</div>
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[% END %]
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# Use the HTML5 sandbox attribute to prevent plugins and scripts from being executed in the browser.
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# Append session info to URL because IE will not send cookies.
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# Set 'allow-popups' to allow IE10+ to open links. ref: http://www.w3.org/html/wg/wiki/ChangeProposals/sandbox_allow_popups
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<iframe sandbox="allow-same-origin allow-popups ms-allow-popups allow-popups-to-escape-sandbox" title="about:blank" frameborder="0" id="VisibleFrame" class="VisibleFrame" src="[% Env("Baselink") %]Action=CustomerTicketArticleContent;TicketID=[% Data.TicketID | html %];ArticleID=[% Data.ArticleID | html %];[% IF !Config("SessionUseCookie") %][% Env("SessionName") | html %]=[% Env("SessionID") | html %][% END %]"></iframe>
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[% ELSE %]
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# <!-- Here we need to append the session info if cookies are disabled, because the layout object cannot automatically do that here, like in the other iframe (only for src attribute). -->
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<iframe sandbox="allow-same-origin allow-popups ms-allow-popups allow-popups-to-escape-sandbox" src="about:blank" frameborder="0" title="[% Env("Baselink") %]Action=CustomerTicketArticleContent;TicketID=[% Data.TicketID | html %];ArticleID=[% Data.ArticleID | html %];[% Data.SessionInformation | html %];[% IF !Config("SessionUseCookie") %][% Env("SessionName") | html %]=[% Env("SessionID") | html %][% END %]"></iframe>
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[% END %]
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[% ELSE %]
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[% Data.BodyNote %]
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<div class="ArticleBody">
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[% Data.Body %]
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</div>
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[% END %]
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</div>
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</div>
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</li>
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Reference in New Issue
Block a user