init III

2024-10-14 00:08:40 +02:00
parent dbfba56f66
commit 1462d52e13
4572 changed files with 2658864 additions and 0 deletions
--- a/OTRS/Kernel/Output/HTML/TicketZoom/Agent/Chat.pm
+++ b/OTRS/Kernel/Output/HTML/TicketZoom/Agent/Chat.pm
@@ -0,0 +1,136 @@
+# --
+# Copyright (C) 2001-2019 OTRS AG, https://otrs.com/
+# --
+# This software comes with ABSOLUTELY NO WARRANTY. For details, see
+# the enclosed file COPYING for license information (GPL). If you
+# did not receive this file, see https://www.gnu.org/licenses/gpl-3.0.txt.
+# --
+
+package Kernel::Output::HTML::TicketZoom::Agent::Chat;
+
+use parent 'Kernel::Output::HTML::TicketZoom::Agent::Base';
+
+use strict;
+use warnings;
+
+use Kernel::System::VariableCheck qw(IsPositiveInteger);
+
+our @ObjectDependencies = (
+    'Kernel::Config',
+    'Kernel::Output::HTML::Layout',
+    'Kernel::System::CommunicationChannel',
+    'Kernel::System::Log',
+    'Kernel::System::Ticket::Article',
+    'Kernel::System::User',
+);
+
+=head2 ArticleRender()
+
+Returns article html.
+
+    my $HTML = $ArticleBaseObject->ArticleRender(
+        TicketID       => 123,   # (required)
+        ArticleID      => 123,   # (required)
+        ArticleActions => [],    # (optional)
+        UserID         => 123,   # (optional)
+    );
+
+Result:
+    $HTML = "<div>...</div>";
+
+=cut
+
+sub ArticleRender {
+    my ( $Self, %Param ) = @_;
+
+    # Check needed stuff.
+    for my $Needed (qw(TicketID ArticleID)) {
+        if ( !$Param{$Needed} ) {
+            $Kernel::OM->Get('Kernel::System::Log')->Log(
+                Priority => 'error',
+                Message  => "Need $Needed!",
+            );
+            return;
+        }
+    }
+
+    my $ConfigObject         = $Kernel::OM->Get('Kernel::Config');
+    my $LayoutObject         = $Kernel::OM->Get('Kernel::Output::HTML::Layout');
+    my $ArticleBackendObject = $Kernel::OM->Get('Kernel::System::Ticket::Article')->BackendForArticle(%Param);
+
+    my %Article = $ArticleBackendObject->ArticleGet(%Param);
+    if ( !%Article ) {
+        $Kernel::OM->Get('Kernel::System::Log')->Log(
+            Priority => 'error',
+            Message  => "Article not found (ArticleID=$Param{ArticleID})!"
+        );
+        return;
+    }
+
+    # Check if HTML should be displayed.
+    my $ShowHTML = $ConfigObject->Get('Ticket::Frontend::ZoomRichTextForce')
+        || $LayoutObject->{BrowserRichText}
+        || 0;
+
+    # Get channel specific fields
+    my %ArticleFields = $LayoutObject->ArticleFields(%Param);
+
+    # Get dynamic fields and accounted time
+    my %ArticleMetaFields = $Self->ArticleMetaFields(%Param);
+
+    # Get data from modules like Google CVE search
+    my @ArticleModuleMeta = $Self->_ArticleModuleMeta(%Param);
+
+    # Show created by string, if creator is different from admin user.
+    if ( $Article{CreateBy} > 1 ) {
+        $Article{CreateByUser} = $Kernel::OM->Get('Kernel::System::User')->UserName( UserID => $Article{CreateBy} );
+    }
+
+    my $ArticleContent = $LayoutObject->ArticlePreview(
+        TicketID   => $Param{TicketID},
+        ArticleID  => $Param{ArticleID},
+        ResultType => $ShowHTML ? 'HTML' : 'plain',
+    );
+
+    if ( !$ShowHTML ) {
+
+        # html quoting
+        $ArticleContent = $LayoutObject->Ascii2Html(
+            NewLine        => $ConfigObject->Get('DefaultViewNewLine'),
+            Text           => $ArticleContent,
+            VMax           => $ConfigObject->Get('DefaultViewLines') || 5000,
+            HTMLResultMode => 1,
+            LinkFeature    => 1,
+        );
+    }
+
+    my %CommunicationChannel = $Kernel::OM->Get('Kernel::System::CommunicationChannel')->ChannelGet(
+        ChannelID => $Article{CommunicationChannelID},
+    );
+
+    my $Content = $LayoutObject->Output(
+        TemplateFile => 'AgentTicketZoom/ArticleRender/Chat',
+        Data         => {
+            %Article,
+            ArticleFields        => \%ArticleFields,
+            ArticleMetaFields    => \%ArticleMetaFields,
+            ArticleModuleMeta    => \@ArticleModuleMeta,
+            MenuItems            => $Param{ArticleActions},
+            Body                 => $ArticleContent,
+            HTML                 => $ShowHTML,
+            CommunicationChannel => $CommunicationChannel{DisplayName},
+            ChannelIcon          => $CommunicationChannel{DisplayIcon},
+            SenderImage          => $Self->_ArticleSenderImage(
+                Sender => $ArticleFields{Sender}->{Value},
+                UserID => $Param{UserID},
+            ),
+            SenderInitials => $LayoutObject->UserInitialsGet(
+                Fullname => $ArticleFields{Sender}->{Realname},
+            ),
+        },
+    );
+
+    return $Content;
+}
+
+1;