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205
Perl OTRS/Kernel/Output/HTML/TicketZoom/Customer/MIMEBase.pm
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205
Perl OTRS/Kernel/Output/HTML/TicketZoom/Customer/MIMEBase.pm
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# --
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# Copyright (C) 2001-2019 OTRS AG, https://otrs.com/
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# --
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# This software comes with ABSOLUTELY NO WARRANTY. For details, see
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# the enclosed file COPYING for license information (GPL). If you
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# did not receive this file, see https://www.gnu.org/licenses/gpl-3.0.txt.
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# --
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package Kernel::Output::HTML::TicketZoom::Customer::MIMEBase;
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use parent 'Kernel::Output::HTML::TicketZoom::Customer::Base';
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use strict;
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use warnings;
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use Kernel::System::VariableCheck qw(IsPositiveInteger);
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our @ObjectDependencies = (
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'Kernel::Config',
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'Kernel::Output::HTML::Layout',
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'Kernel::System::CommunicationChannel',
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'Kernel::System::Main',
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'Kernel::System::Log',
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'Kernel::System::Ticket::Article',
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'Kernel::Output::HTML::Article::MIMEBase',
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);
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=head2 ArticleRender()
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Returns article html.
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my $HTML = $ArticleBaseObject->ArticleRender(
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TicketID => 123, # (required)
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ArticleID => 123, # (required)
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ShowBrowserLinkMessage => 1, # (optional) Default: 0.
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ArticleActions => [], # (optional)
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Class => 'Visible', # (optional)
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);
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Result:
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$HTML = "<div>...</div>";
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=cut
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sub ArticleRender {
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my ( $Self, %Param ) = @_;
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# Check needed stuff.
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for my $Needed (qw(TicketID ArticleID)) {
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if ( !$Param{$Needed} ) {
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$Kernel::OM->Get('Kernel::System::Log')->Log(
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Priority => 'error',
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Message => "Need $Needed!",
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);
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return;
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}
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}
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my $ConfigObject = $Kernel::OM->Get('Kernel::Config');
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my $LayoutObject = $Kernel::OM->Get('Kernel::Output::HTML::Layout');
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my $MainObject = $Kernel::OM->Get('Kernel::System::Main');
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my $ArticleBackendObject = $Kernel::OM->Get('Kernel::System::Ticket::Article')->BackendForArticle(%Param);
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my %Article = $ArticleBackendObject->ArticleGet(
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%Param,
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RealNames => 1,
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);
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if ( !%Article ) {
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$Kernel::OM->Get('Kernel::System::Log')->Log(
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Priority => 'error',
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Message => "Article not found (ArticleID=$Param{ArticleID})!"
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);
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return;
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}
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# Get channel specific fields
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my %ArticleFields = $LayoutObject->ArticleFields(%Param);
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# Get dynamic fields and accounted time
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my %ArticleMetaFields = $Self->ArticleMetaFields(%Param);
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my $RichTextEnabled = $ConfigObject->Get('Ticket::Frontend::ZoomRichTextForce')
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|| $LayoutObject->{BrowserRichText}
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|| 0;
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# Strip plain text attachments by default.
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my $ExcludePlainText = 1;
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# Do not strip plain text attachments if no plain text article body was found.
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if ( $Article{Body} && $Article{Body} eq '- no text message => see attachment -' ) {
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$ExcludePlainText = 0;
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}
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# Get attachment index (excluding body attachments).
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my %AtmIndex = $ArticleBackendObject->ArticleAttachmentIndex(
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ArticleID => $Param{ArticleID},
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ExcludePlainText => $ExcludePlainText,
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ExcludeHTMLBody => $RichTextEnabled,
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ExcludeInline => $RichTextEnabled,
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);
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my @ArticleAttachments;
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# Include attachments.
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if (%AtmIndex) {
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my $Type = $ConfigObject->Get('AttachmentDownloadType') || 'attachment';
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# If attachment will be downloaded, don't open the link in new window!
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my $Target = '';
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if ( $Type =~ /inline/i ) {
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$Target = 'target="attachment" ';
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}
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ATTACHMENT:
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for my $FileID ( sort keys %AtmIndex ) {
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push @ArticleAttachments, {
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%{ $AtmIndex{$FileID} },
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Action => 'Download',
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Link => $LayoutObject->{Baselink} .
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"Action=CustomerTicketAttachment;TicketID=$Param{TicketID};ArticleID=$Param{ArticleID};FileID=$FileID",
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Target => $Target,
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};
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}
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}
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# Check if HTML should be displayed.
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my $ShowHTML = $ConfigObject->Get('Ticket::Frontend::ZoomRichTextForce')
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|| $LayoutObject->{BrowserRichText}
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|| 0;
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# Check if HTML attachment is missing.
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if ( $ShowHTML && !$Kernel::OM->Get('Kernel::Output::HTML::Article::MIMEBase')->HTMLBodyAttachmentIDGet(%Param) ) {
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$ShowHTML = 0;
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}
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my $ArticleContent;
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if ( !$ShowHTML ) {
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$ArticleContent = $LayoutObject->ArticlePreview(
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%Param,
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ResultType => 'plain',
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);
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# html quoting
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$ArticleContent = $LayoutObject->Ascii2Html(
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NewLine => $ConfigObject->Get('DefaultViewNewLine'),
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Text => $ArticleContent,
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VMax => $ConfigObject->Get('DefaultViewLines') || 5000,
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HTMLResultMode => 1,
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LinkFeature => 1,
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);
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}
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my %CommunicationChannel = $Kernel::OM->Get('Kernel::System::CommunicationChannel')->ChannelGet(
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ChannelID => $Article{CommunicationChannelID},
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);
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# Get screen config for CustomerTicketZoom
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my $ScreenConfig = $ConfigObject->Get('Ticket::Frontend::CustomerTicketZoom');
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# Define if internal notes that are marked as "visible for customer" should show the real name of the agent
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# or just a default agent name.
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if (
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$ScreenConfig->{DisplayNoteFrom}
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&& $ScreenConfig->{DisplayNoteFrom} eq 'DefaultAgentName'
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&& $CommunicationChannel{ChannelName} eq 'Internal'
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&& $Article{SenderType} eq 'agent'
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&& $Article{IsVisibleForCustomer}
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)
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{
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my $DefaultAgentName
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= $LayoutObject->{LanguageObject}->Translate( $ScreenConfig->{DefaultAgentName} || 'Support Agent' );
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$ArticleFields{From}->{Realname} = $DefaultAgentName;
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$ArticleFields{From}->{Value} = $DefaultAgentName;
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$ArticleFields{Sender}->{Realname} = $DefaultAgentName;
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$ArticleFields{Sender}->{Value} = $DefaultAgentName;
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$Article{FromRealname} = $DefaultAgentName;
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}
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my $Content = $LayoutObject->Output(
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TemplateFile => 'CustomerTicketZoom/ArticleRender/MIMEBase',
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Data => {
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%Article,
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ArticleFields => \%ArticleFields,
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ArticleMetaFields => \%ArticleMetaFields,
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Class => $Param{Class},
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Attachments => \@ArticleAttachments,
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MenuItems => $Param{ArticleActions},
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Body => $ArticleContent,
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HTML => $ShowHTML,
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CommunicationChannel => $CommunicationChannel{DisplayName},
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ChannelIcon => $CommunicationChannel{DisplayIcon},
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BrowserLinkMessage => $Param{ShowBrowserLinkMessage} && $ShowHTML,
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BodyHTMLLoad => $Param{ArticleExpanded},
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Age => $Param{ArticleAge},
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},
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);
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return $Content;
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}
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1;
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