init III

Perl OTRS/Kernel/System/Calendar/Ticket/EscalationTime.pm

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+# --
+# Copyright (C) 2001-2019 OTRS AG, https://otrs.com/
+# --
+# This software comes with ABSOLUTELY NO WARRANTY. For details, see
+# the enclosed file COPYING for license information (GPL). If you
+# did not receive this file, see https://www.gnu.org/licenses/gpl-3.0.txt.
+# --
+
+package Kernel::System::Calendar::Ticket::EscalationTime;
+
+use strict;
+use warnings;
+
+use Kernel::System::VariableCheck qw(:all);
+
+our @ObjectDependencies = (
+    'Kernel::System::Log',
+    'Kernel::System::Ticket',
+);
+
+=head1 NAME
+
+Kernel::System::Calendar::Ticket::EscalationTime - EscalationTime appointment type
+
+=head1 DESCRIPTION
+
+EscalationTime ticket appointment type.
+
+=head1 PUBLIC INTERFACE
+
+=head2 new()
+
+create an object. Do not use it directly, instead use:
+
+    use Kernel::System::ObjectManager;
+    local $Kernel::OM = Kernel::System::ObjectManager->new();
+    my $TicketEscalationTimeObject = $Kernel::OM->Get('Kernel::System::Calendar::Ticket::EscalationTime');
+
+=cut
+
+sub new {
+    my ( $Type, %Param ) = @_;
+
+    # allocate new hash for object
+    my $Self = {};
+    bless( $Self, $Type );
+
+    return $Self;
+}
+
+=head2 GetTime()
+
+returns time value for escalation time appointment type.
+
+    my $SolutionTime = $TicketEscalationTimeObject->GetTime(
+        Type     => 'SolutionTime',
+        TicketID => 1,
+    );
+
+=cut
+
+sub GetTime {
+    my ( $Self, %Param ) = @_;
+
+    # check needed stuff
+    for my $Needed (qw(Type TicketID)) {
+        if ( !$Param{$Needed} ) {
+            $Kernel::OM->Get('Kernel::System::Log')->Log(
+                Priority => 'error',
+                Message  => "Need $Needed!",
+            );
+            return;
+        }
+    }
+
+    # get ticket data
+    my %Ticket = $Kernel::OM->Get('Kernel::System::Ticket')->TicketGet(
+        TicketID => $Param{TicketID},
+    );
+    return if !$Ticket{ $Param{Type} . 'DestinationDate' };
+
+    # return escalation destination date
+    return $Ticket{ $Param{Type} . 'DestinationDate' };
+}
+
+=head2 SetTime()
+
+does nothing, as you cannot explicitly set ticket escalation times.
+returns 1 to prevent errors in log.
+
+=cut
+
+sub SetTime {
+    return 1;
+}
+
+1;
+
+=head1 TERMS AND CONDITIONS
+
+This software is part of the OTRS project (L<https://otrs.org/>).
+
+This software comes with ABSOLUTELY NO WARRANTY. For details, see
+the enclosed file COPYING for license information (GPL). If you
+did not receive this file, see L<https://www.gnu.org/licenses/gpl-3.0.txt>.
+
+=cut