init III

Perl OTRS/Kernel/System/Console/Command/Maint/Ticket/UnlockTicket.pm

@@ -0,0 +1,65 @@
+# --
+# Copyright (C) 2001-2019 OTRS AG, https://otrs.com/
+# --
+# This software comes with ABSOLUTELY NO WARRANTY. For details, see
+# the enclosed file COPYING for license information (GPL). If you
+# did not receive this file, see https://www.gnu.org/licenses/gpl-3.0.txt.
+# --
+
+package Kernel::System::Console::Command::Maint::Ticket::UnlockTicket;
+
+use strict;
+use warnings;
+
+use parent qw(Kernel::System::Console::BaseCommand);
+
+our @ObjectDependencies = (
+    'Kernel::System::Ticket',
+);
+
+sub Configure {
+    my ( $Self, %Param ) = @_;
+
+    $Self->Description('Unlock a single ticket by force.');
+    $Self->AddArgument(
+        Name        => 'ticket-id',
+        Description => "Ticket to be unlocked by force.",
+        Required    => 1,
+        ValueRegex  => qr/\d+/smx,
+    );
+
+    return;
+}
+
+sub Run {
+    my ( $Self, %Param ) = @_;
+
+    my $TicketID = $Self->GetArgument('ticket-id');
+
+    $Self->Print("<yellow>Unlocking ticket $TicketID...</yellow>\n");
+
+    my %Ticket = $Kernel::OM->Get('Kernel::System::Ticket')->TicketGet(
+        TicketID => $TicketID,
+        Silent   => 1,
+    );
+
+    if ( !%Ticket ) {
+        $Self->PrintError("Could not find ticket $TicketID.");
+        return $Self->ExitCodeError();
+    }
+
+    my $Unlock = $Kernel::OM->Get('Kernel::System::Ticket')->LockSet(
+        TicketID => $TicketID,
+        Lock     => 'unlock',
+        UserID   => 1,
+    );
+    if ( !$Unlock ) {
+        $Self->PrintError('Failed.');
+        return $Self->ExitCodeError();
+    }
+
+    $Self->Print("<green>Done.</green>\n");
+    return $Self->ExitCodeOk();
+}
+
+1;