init III

Perl OTRS/Kernel/System/PostMaster/FollowUpCheck/References.pm

@@ -0,0 +1,75 @@
+# --
+# Copyright (C) 2001-2019 OTRS AG, https://otrs.com/
+# --
+# This software comes with ABSOLUTELY NO WARRANTY. For details, see
+# the enclosed file COPYING for license information (GPL). If you
+# did not receive this file, see https://www.gnu.org/licenses/gpl-3.0.txt.
+# --
+
+package Kernel::System::PostMaster::FollowUpCheck::References;
+
+use strict;
+use warnings;
+
+use Kernel::System::ObjectManager;    # prevent used once warning
+
+our @ObjectDependencies = (
+    'Kernel::Config',
+    'Kernel::System::Ticket::Article',
+);
+
+sub new {
+    my ( $Type, %Param ) = @_;
+
+    # allocate new hash for object
+    my $Self = {};
+    bless( $Self, $Type );
+
+    $Self->{ParserObject} = $Param{ParserObject} || die "Got no ParserObject";
+
+    # Get communication log object.
+    $Self->{CommunicationLogObject} = $Param{CommunicationLogObject} || die "Got no CommunicationLogObject!";
+
+    return $Self;
+}
+
+sub Run {
+    my ( $Self, %Param ) = @_;
+
+    $Self->{CommunicationLogObject}->ObjectLog(
+        ObjectLogType => 'Message',
+        Priority      => 'Debug',
+        Key           => 'Kernel::System::PostMaster::FollowUpCheck::References',
+        Value         => 'Searching for TicketID in email references.',
+    );
+
+    my @References = $Self->{ParserObject}->GetReferences();
+    return if !@References;
+
+    my $ArticleBackendObject = $Kernel::OM->Get('Kernel::System::Ticket::Article')->BackendForChannel(
+        ChannelName => 'Email',
+    );
+
+    for my $Reference (@References) {
+
+        my %Article = $ArticleBackendObject->ArticleGetByMessageID(
+            MessageID => "<$Reference>",
+        );
+
+        if (%Article) {
+
+            $Self->{CommunicationLogObject}->ObjectLog(
+                ObjectLogType => 'Message',
+                Priority      => 'Debug',
+                Key           => 'Kernel::System::PostMaster::FollowUpCheck::References',
+                Value         => "Found valid TicketID '$Article{TicketID}' in email references.",
+            );
+
+            return $Article{TicketID};
+        }
+    }
+
+    return;
+}
+
+1;