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355
Perl OTRS/Kernel/System/Priority.pm
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355
Perl OTRS/Kernel/System/Priority.pm
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# --
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# Copyright (C) 2001-2019 OTRS AG, https://otrs.com/
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# --
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# This software comes with ABSOLUTELY NO WARRANTY. For details, see
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# the enclosed file COPYING for license information (GPL). If you
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# did not receive this file, see https://www.gnu.org/licenses/gpl-3.0.txt.
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# --
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package Kernel::System::Priority;
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use strict;
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use warnings;
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our @ObjectDependencies = (
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'Kernel::Config',
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'Kernel::System::Cache',
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'Kernel::System::DB',
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'Kernel::System::Log',
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'Kernel::System::SysConfig',
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'Kernel::System::Valid',
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);
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=head1 NAME
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Kernel::System::Priority - priority lib
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=head1 DESCRIPTION
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All ticket priority functions.
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=head1 PUBLIC INTERFACE
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=head2 new()
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create an object
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my $PriorityObject = $Kernel::OM->Get('Kernel::System::Priority');
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=cut
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sub new {
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my ( $Type, %Param ) = @_;
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# allocate new hash for object
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my $Self = {};
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bless( $Self, $Type );
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$Self->{CacheType} = 'Priority';
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$Self->{CacheTTL} = 60 * 60 * 24 * 20;
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return $Self;
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}
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=head2 PriorityList()
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return a priority list as hash
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my %List = $PriorityObject->PriorityList(
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Valid => 0,
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);
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=cut
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sub PriorityList {
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my ( $Self, %Param ) = @_;
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# check valid param
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if ( !defined $Param{Valid} ) {
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$Param{Valid} = 1;
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}
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# create cachekey
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my $CacheKey;
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if ( $Param{Valid} ) {
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$CacheKey = 'PriorityList::Valid';
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}
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else {
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$CacheKey = 'PriorityList::All';
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}
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# check cache
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my $Cache = $Kernel::OM->Get('Kernel::System::Cache')->Get(
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Type => $Self->{CacheType},
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Key => $CacheKey,
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);
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return %{$Cache} if $Cache;
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my $DBObject = $Kernel::OM->Get('Kernel::System::DB');
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# create sql
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my $SQL = 'SELECT id, name FROM ticket_priority ';
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if ( $Param{Valid} ) {
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$SQL
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.= "WHERE valid_id IN ( ${\(join ', ', $Kernel::OM->Get('Kernel::System::Valid')->ValidIDsGet())} )";
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}
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return if !$DBObject->Prepare( SQL => $SQL );
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# fetch the result
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my %Data;
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while ( my @Row = $DBObject->FetchrowArray() ) {
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$Data{ $Row[0] } = $Row[1];
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}
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# set cache
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$Kernel::OM->Get('Kernel::System::Cache')->Set(
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Type => $Self->{CacheType},
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TTL => $Self->{CacheTTL},
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Key => $CacheKey,
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Value => \%Data,
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);
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return %Data;
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}
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=head2 PriorityGet()
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get a priority
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my %List = $PriorityObject->PriorityGet(
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PriorityID => 123,
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UserID => 1,
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);
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=cut
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sub PriorityGet {
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my ( $Self, %Param ) = @_;
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# check needed stuff
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for (qw(PriorityID UserID)) {
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if ( !$Param{$_} ) {
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$Kernel::OM->Get('Kernel::System::Log')->Log(
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Priority => 'error',
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Message => "Need $_!"
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);
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return;
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}
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}
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# check cache
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my $Cache = $Kernel::OM->Get('Kernel::System::Cache')->Get(
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Type => $Self->{CacheType},
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Key => 'PriorityGet' . $Param{PriorityID},
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);
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return %{$Cache} if $Cache;
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my $DBObject = $Kernel::OM->Get('Kernel::System::DB');
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# ask database
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return if !$DBObject->Prepare(
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SQL => 'SELECT id, name, valid_id, create_time, create_by, change_time, change_by '
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. 'FROM ticket_priority WHERE id = ?',
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Bind => [ \$Param{PriorityID} ],
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Limit => 1,
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);
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# fetch the result
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my %Data;
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while ( my @Row = $DBObject->FetchrowArray() ) {
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$Data{ID} = $Row[0];
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$Data{Name} = $Row[1];
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$Data{ValidID} = $Row[2];
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$Data{CreateTime} = $Row[3];
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$Data{CreateBy} = $Row[4];
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$Data{ChangeTime} = $Row[5];
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$Data{ChangeBy} = $Row[6];
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}
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# set cache
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$Kernel::OM->Get('Kernel::System::Cache')->Set(
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Type => $Self->{CacheType},
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TTL => $Self->{CacheTTL},
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Key => 'PriorityGet' . $Param{PriorityID},
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Value => \%Data,
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);
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return %Data;
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}
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=head2 PriorityAdd()
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add a ticket priority
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my $True = $PriorityObject->PriorityAdd(
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Name => 'Prio',
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ValidID => 1,
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UserID => 1,
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);
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=cut
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sub PriorityAdd {
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my ( $Self, %Param ) = @_;
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# check needed stuff
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for (qw(Name ValidID UserID)) {
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if ( !$Param{$_} ) {
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$Kernel::OM->Get('Kernel::System::Log')->Log(
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Priority => 'error',
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Message => "Need $_!"
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);
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return;
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}
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}
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my $DBObject = $Kernel::OM->Get('Kernel::System::DB');
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return if !$DBObject->Do(
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SQL => 'INSERT INTO ticket_priority (name, valid_id, create_time, create_by, '
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. 'change_time, change_by) VALUES '
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. '(?, ?, current_timestamp, ?, current_timestamp, ?)',
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Bind => [
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\$Param{Name}, \$Param{ValidID}, \$Param{UserID}, \$Param{UserID},
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],
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);
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# get new priority id
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return if !$DBObject->Prepare(
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SQL => 'SELECT id FROM ticket_priority WHERE name = ?',
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Bind => [ \$Param{Name} ],
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Limit => 1,
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);
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# fetch the result
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my $ID;
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while ( my @Row = $DBObject->FetchrowArray() ) {
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$ID = $Row[0];
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}
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return if !$ID;
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# delete cache
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$Kernel::OM->Get('Kernel::System::Cache')->CleanUp(
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Type => $Self->{CacheType},
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);
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return $ID;
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}
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=head2 PriorityUpdate()
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update a existing ticket priority
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my $True = $PriorityObject->PriorityUpdate(
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PriorityID => 123,
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Name => 'New Prio',
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ValidID => 1,
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UserID => 1,
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);
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=cut
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sub PriorityUpdate {
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my ( $Self, %Param ) = @_;
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# check needed stuff
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for (qw(PriorityID Name ValidID UserID)) {
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if ( !$Param{$_} ) {
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$Kernel::OM->Get('Kernel::System::Log')->Log(
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Priority => 'error',
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Message => "Need $_!"
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);
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return;
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}
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}
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my $DBObject = $Kernel::OM->Get('Kernel::System::DB');
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return if !$DBObject->Do(
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SQL => 'UPDATE ticket_priority SET name = ?, valid_id = ?, '
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. 'change_time = current_timestamp, change_by = ? WHERE id = ?',
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Bind => [
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\$Param{Name}, \$Param{ValidID}, \$Param{UserID}, \$Param{PriorityID},
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],
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);
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# delete cache
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$Kernel::OM->Get('Kernel::System::Cache')->CleanUp(
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Type => $Self->{CacheType},
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);
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return 1;
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}
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=head2 PriorityLookup()
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returns the id or the name of a priority
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my $PriorityID = $PriorityObject->PriorityLookup(
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Priority => '3 normal',
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);
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my $Priority = $PriorityObject->PriorityLookup(
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PriorityID => 1,
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);
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=cut
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sub PriorityLookup {
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my ( $Self, %Param ) = @_;
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# check needed stuff
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if ( !$Param{Priority} && !$Param{PriorityID} ) {
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$Kernel::OM->Get('Kernel::System::Log')->Log(
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Priority => 'error',
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Message => 'Need Priority or PriorityID!'
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);
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return;
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}
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# get (already cached) priority list
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my %PriorityList = $Self->PriorityList(
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Valid => 0,
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);
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my $Key;
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my $Value;
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my $ReturnData;
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if ( $Param{PriorityID} ) {
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$Key = 'PriorityID';
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$Value = $Param{PriorityID};
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$ReturnData = $PriorityList{ $Param{PriorityID} };
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}
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else {
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$Key = 'Priority';
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$Value = $Param{Priority};
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my %PriorityListReverse = reverse %PriorityList;
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$ReturnData = $PriorityListReverse{ $Param{Priority} };
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}
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# check if data exists
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if ( !defined $ReturnData ) {
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$Kernel::OM->Get('Kernel::System::Log')->Log(
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Priority => 'error',
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Message => "No $Key for $Value found!",
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);
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return;
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}
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return $ReturnData;
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}
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1;
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=head1 TERMS AND CONDITIONS
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This software is part of the OTRS project (L<https://otrs.org/>).
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This software comes with ABSOLUTELY NO WARRANTY. For details, see
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the enclosed file COPYING for license information (GPL). If you
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did not receive this file, see L<https://www.gnu.org/licenses/gpl-3.0.txt>.
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=cut
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