init III

Perl OTRS/Kernel/System/Ticket/Event/ForceState.pm

@@ -0,0 +1,82 @@
+# --
+# Copyright (C) 2001-2019 OTRS AG, https://otrs.com/
+# --
+# This software comes with ABSOLUTELY NO WARRANTY. For details, see
+# the enclosed file COPYING for license information (GPL). If you
+# did not receive this file, see https://www.gnu.org/licenses/gpl-3.0.txt.
+# --
+
+package Kernel::System::Ticket::Event::ForceState;
+
+use strict;
+use warnings;
+
+our @ObjectDependencies = (
+    'Kernel::System::Log',
+    'Kernel::System::Ticket',
+);
+
+sub new {
+    my ( $Type, %Param ) = @_;
+
+    # allocate new hash for object
+    my $Self = {};
+    bless( $Self, $Type );
+
+    return $Self;
+}
+
+sub Run {
+    my ( $Self, %Param ) = @_;
+
+    # check needed stuff
+    for (qw(Data Event Config)) {
+        if ( !$Param{$_} ) {
+            $Kernel::OM->Get('Kernel::System::Log')->Log(
+                Priority => 'error',
+                Message  => "Need $_!"
+            );
+            return;
+        }
+    }
+    for (qw(TicketID)) {
+        if ( !$Param{Data}->{$_} ) {
+            $Kernel::OM->Get('Kernel::System::Log')->Log(
+                Priority => 'error',
+                Message  => "Need $_ in Data!"
+            );
+            return;
+        }
+    }
+
+    # get ticket object
+    my $TicketObject = $Kernel::OM->Get('Kernel::System::Ticket');
+
+    my %Ticket = $TicketObject->TicketGet(
+        TicketID      => $Param{Data}->{TicketID},
+        UserID        => $Param{UserID},
+        DynamicFields => 0,
+    );
+
+    # should I unlock a ticket after move?
+    return 1 if lc $Ticket{Lock} ne 'lock';
+
+    # set now state
+    OLDSTATE:
+    for my $OldState ( sort keys %{ $Param{Config} } ) {
+
+        next OLDSTATE if !$OldState;
+        next OLDSTATE if $OldState ne $Ticket{State};
+
+        $TicketObject->TicketStateSet(
+            TicketID           => $Param{Data}->{TicketID},
+            State              => $Param{Config}->{$OldState},
+            SendNoNotification => 1,
+            UserID             => 1,
+        );
+    }
+
+    return 1;
+}
+
+1;