init III

Perl OTRS/Kernel/System/Ticket/Event/TicketAppointments.pm

@@ -0,0 +1,75 @@
+# --
+# Copyright (C) 2001-2019 OTRS AG, https://otrs.com/
+# --
+# This software comes with ABSOLUTELY NO WARRANTY. For details, see
+# the enclosed file COPYING for license information (GPL). If you
+# did not receive this file, see https://www.gnu.org/licenses/gpl-3.0.txt.
+# --
+
+package Kernel::System::Ticket::Event::TicketAppointments;
+
+use strict;
+use warnings;
+
+use parent qw(Kernel::System::AsynchronousExecutor);
+
+our @ObjectDependencies = (
+    'Kernel::Config',
+    'Kernel::System::Log',
+    'Kernel::System::Ticket',
+);
+
+sub new {
+    my ( $Type, %Param ) = @_;
+
+    # allocate new hash for object
+    my $Self = {};
+    bless( $Self, $Type );
+
+    return $Self;
+}
+
+sub Run {
+    my ( $Self, %Param ) = @_;
+
+    # check needed stuff
+    for my $Needed (qw(Data Event Config)) {
+        if ( !$Param{$Needed} ) {
+            $Kernel::OM->Get('Kernel::System::Log')->Log(
+                Priority => 'error',
+                Message  => "Need $Needed!",
+            );
+            return;
+        }
+    }
+    for my $Needed (qw(TicketID)) {
+        if ( !$Param{Data}->{$Needed} ) {
+            $Kernel::OM->Get('Kernel::System::Log')->Log(
+                Priority => 'error',
+                Message  => "Need $Needed in Data!",
+            );
+            return;
+        }
+    }
+
+    # loop protection: only execute this handler once for each ticket
+    if (
+        $Kernel::OM->Get('Kernel::System::Ticket')
+        ->{'_TicketAppointments::AlreadyProcessed'}
+        ->{ $Param{Data}->{TicketID} }++
+        )
+    {
+        return;
+    }
+
+    # handle ticket appointments in an asynchronous call
+    return $Self->AsyncCall(
+        ObjectName     => 'Kernel::System::Calendar',
+        FunctionName   => 'TicketAppointmentProcessTicket',
+        FunctionParams => {
+            TicketID => $Param{Data}->{TicketID},
+        },
+    );
+}
+
+1;