init III

2024-10-14 00:08:40 +02:00
parent dbfba56f66
commit 1462d52e13
4572 changed files with 2658864 additions and 0 deletions
--- a/OTRS/Kernel/System/Ticket/Event/TriggerEscalationStopEvents.pm
+++ b/OTRS/Kernel/System/Ticket/Event/TriggerEscalationStopEvents.pm
@@ -0,0 +1,96 @@
+# --
+# Copyright (C) 2001-2019 OTRS AG, https://otrs.com/
+# --
+# This software comes with ABSOLUTELY NO WARRANTY. For details, see
+# the enclosed file COPYING for license information (GPL). If you
+# did not receive this file, see https://www.gnu.org/licenses/gpl-3.0.txt.
+# --
+
+package Kernel::System::Ticket::Event::TriggerEscalationStopEvents;
+
+use strict;
+use warnings;
+
+our @ObjectDependencies = (
+    'Kernel::System::Log',
+    'Kernel::System::Ticket',
+);
+
+sub new {
+    my ( $Type, %Param ) = @_;
+
+    # allocate new hash for object
+    my $Self = {};
+    bless( $Self, $Type );
+
+    return $Self;
+}
+
+sub Run {
+    my ( $Self, %Param ) = @_;
+
+    # check needed stuff
+    for my $Needed (qw(Event UserID Config)) {
+        if ( !$Param{$Needed} ) {
+            $Kernel::OM->Get('Kernel::System::Log')->Log(
+                Priority => 'error',
+                Message  => "Need $Needed!"
+            );
+            return;
+        }
+    }
+    for my $Needed (qw(OldTicketData TicketID)) {
+        if ( !$Param{Data}->{$Needed} ) {
+            $Kernel::OM->Get('Kernel::System::Log')->Log(
+                Priority => 'error',
+                Message  => "Need $Needed in Data!"
+            );
+            return;
+        }
+    }
+
+    # get ticket object
+    my $TicketObject = $Kernel::OM->Get('Kernel::System::Ticket');
+
+    # get the current escalation status
+    my %Ticket = $TicketObject->TicketGet(
+        TicketID      => $Param{Data}->{TicketID},
+        UserID        => $Param{UserID},
+        DynamicFields => 0,
+    );
+
+    # compare old and the current escalation status
+    my %Attr2Event = (
+        FirstResponseTimeEscalation => 'EscalationResponseTimeStop',
+        UpdateTimeEscalation        => 'EscalationUpdateTimeStop',
+        SolutionTimeEscalation      => 'EscalationSolutionTimeStop',
+    );
+
+    while ( my ( $Attr, $Event ) = each %Attr2Event ) {
+
+        if ( $Param{Data}->{OldTicketData}->{$Attr} && !$Ticket{$Attr} ) {
+
+            # trigger the event
+            $TicketObject->EventHandler(
+                Event  => $Event,
+                UserID => $Param{UserID},
+                Data   => {
+                    TicketID      => $Param{Data}->{TicketID},
+                    OldTicketData => $Param{Data}->{OldTicketData},
+                },
+            );
+
+            # log the triggered event in the history
+            $TicketObject->HistoryAdd(
+                TicketID     => $Param{Data}->{TicketID},
+                HistoryType  => $Event,
+                Name         => "%%$Event%%triggered",
+                CreateUserID => $Param{UserID},
+            );
+        }
+    }
+
+    return 1;
+}
+
+1;