Frontend module registration for the agent interface. Frontend::Admin::ModuleRegistration admin Admin of the CIP matrix. Category ↔ Impact ↔ Priority Admin Loader module registration for the agent interface. Frontend::Admin::ModuleRegistration::Loader ITSM.Table.css Main menu item registration. Frontend::Admin::ModuleRegistration::MainMenu Admin area navigation for the agent interface. Frontend::Admin::ModuleRegistration::AdminOverview admin Kernel::Output::HTML::NavBar::ModuleAdmin Category ↔ Impact ↔ Priority ChangeSettings Manage the category ↔ impact ↔ priority matrix. fa-table Frontend module registration for the agent interface. Frontend::Admin::ModuleRegistration admin Create and manage ITSM Change Management notifications. ITSM Change notification rules Admin Loader module registration for the agent interface. Frontend::Admin::ModuleRegistration::Loader Core.Agent.Admin.NotificationEvent.css ITSM.Admin.ChangeManagement.ChangeNotification.js ITSM.Agent.ChangeManagement.NotificationEvent.js Main menu item registration. Frontend::Admin::ModuleRegistration::MainMenu Admin area navigation for the agent interface. Frontend::Admin::ModuleRegistration::AdminOverview admin Kernel::Output::HTML::NavBar::ModuleAdmin ITSM Change Notifications Communication Create and manage change notifications. fa-bell-o Frontend module registration for the agent interface. Frontend::Admin::ModuleRegistration admin Admin of the state machine. State Machine Admin Main menu item registration. Frontend::Admin::ModuleRegistration::MainMenu Admin area navigation for the agent interface. Frontend::Admin::ModuleRegistration::AdminOverview admin Kernel::Output::HTML::NavBar::ModuleAdmin State Machine ChangeSettings Manage ITSM Change Management state machine. fa-cogs Frontend module registration for the agent interface. Frontend::Agent::ModuleRegistration itsm-change Lookup of CAB members for autocompletion. CAB Member Search Frontend module registration for the agent interface. Frontend::Agent::ModuleRegistration itsm-change Overview over all Changes. ITSM Change ITSM Changes Loader module registration for the agent interface. Frontend::Agent::ModuleRegistration::Loader ITSM.Agent.Default.css ITSM.Agent.ChangeManagement.Overview.js Main menu item registration. Frontend::Agent::ModuleRegistration::MainMenu itsm-change Change area. ITSM Changes Action=AgentITSMChange ITSM Change Menu ItemArea 3400 itsm-change Change Overview. Overview Action=AgentITSMChange ITSM Change 100 Frontend module registration for the agent interface. Frontend::Agent::ModuleRegistration itsm-change-manager Add a change. Add ITSM Change Loader module registration for the agent interface. Frontend::Agent::ModuleRegistration::Loader ITSM.Agent.ChangeManagement.AddEdit.js Main menu item registration. Frontend::Agent::ModuleRegistration::MainMenu itsm-change-manager New New Action=AgentITSMChangeAdd ITSM Change 200 Frontend module registration for the agent interface. Frontend::Agent::ModuleRegistration itsm-change-builder itsm-change-manager Add a change from template. Add from template ITSM Change Main menu item registration. Frontend::Agent::ModuleRegistration::MainMenu itsm-change-builder itsm-change-manager New (from template) New (from template) Action=AgentITSMChangeAddFromTemplate ITSM Change 250 Frontend module registration for the agent interface. Frontend::Admin::ModuleRegistration itsm-change ITSM Change CAB Templates. Change CAB Templates ITSM Change Frontend module registration for the agent interface. Frontend::Agent::ModuleRegistration itsm-change ITSM Change Condition Overview. Condition Overview ITSM Change Loader module registration for the agent interface. Frontend::Agent::ModuleRegistration::Loader ITSM.Agent.ChangeManagement.Condition.js Frontend module registration for the agent interface. Frontend::Agent::ModuleRegistration itsm-change ITSM Change Condition Edit. Condition Edit ITSM Change Loader module registration for the agent interface. Frontend::Agent::ModuleRegistration::Loader ITSM.Table.css ITSM.Agent.ChangeManagement.Condition.js Frontend module registration for the agent interface. Frontend::Agent::ModuleRegistration itsm-change Edit a change. Edit ITSM Change Loader module registration for the agent interface. Frontend::Agent::ModuleRegistration::Loader ITSM.Agent.ChangeManagement.AddEdit.js Frontend module registration for the agent interface. Frontend::Agent::ModuleRegistration itsm-change-manager Delete a change. Delete ITSM Change Frontend module registration for the agent interface. Frontend::Agent::ModuleRegistration itsm-change Change History. History ITSM Change Loader module registration for the agent interface. Frontend::Agent::ModuleRegistration::Loader ITSM.Agent.ChangeManagement.History.js Frontend module registration for the agent interface. Frontend::Agent::ModuleRegistration itsm-change Details of a change history entry. History Zoom ITSM Change Frontend module registration for the agent interface. Frontend::Agent::ModuleRegistration itsm-change Change Involved Persons. Involved Persons ITSM Change Loader module registration for the agent interface. Frontend::Agent::ModuleRegistration::Loader ITSM.Agent.ChangeManagement.InvolvedPersons.js Frontend module registration for the agent interface. Frontend::Agent::ModuleRegistration itsm-change-manager ITSM Change Manager Overview. ITSM Change ITSM Change Loader module registration for the agent interface. Frontend::Agent::ModuleRegistration::Loader ITSM.Agent.Default.css Main menu item registration. Frontend::Agent::ModuleRegistration::MainMenu Frontend module registration for the agent interface. Frontend::Agent::ModuleRegistration itsm-change ITSM MyCAB Overview. ITSM Change ITSM Change Loader module registration for the agent interface. Frontend::Agent::ModuleRegistration::Loader ITSM.Agent.Default.css Main menu item registration. Frontend::Agent::ModuleRegistration::MainMenu Frontend module registration for the agent interface. Frontend::Agent::ModuleRegistration itsm-change-builder itsm-change-manager ITSM MyChanges Overview. ITSM Change ITSM Change Loader module registration for the agent interface. Frontend::Agent::ModuleRegistration::Loader ITSM.Agent.Default.css Main menu item registration. Frontend::Agent::ModuleRegistration::MainMenu Frontend module registration for the agent interface. Frontend::Agent::ModuleRegistration itsm-change ITSM MyWorkorders Overview. ITSM Change ITSM Change Loader module registration for the agent interface. Frontend::Agent::ModuleRegistration::Loader ITSM.Agent.Default.css Main menu item registration. Frontend::Agent::ModuleRegistration::MainMenu Frontend module registration for the agent interface. Frontend::Agent::ModuleRegistration itsm-change ITSM Change PIR Overview. ITSM Change ITSM Change Loader module registration for the agent interface. Frontend::Agent::ModuleRegistration::Loader ITSM.Agent.Default.css Main menu item registration. Frontend::Agent::ModuleRegistration::MainMenu itsm-change PIR (Post Implementation Review) PIR Action=AgentITSMChangePIR ITSM Change 400 Frontend module registration for the agent interface. Frontend::Agent::ModuleRegistration itsm-change Change Print. Print ITSM Change Frontend module registration for the agent interface. Frontend::Agent::ModuleRegistration itsm-change Projected Service Availability (PSA) of changes. Overview of approved changes and their services. ITSM Change PSA Loader module registration for the agent interface. Frontend::Agent::ModuleRegistration::Loader ITSM.Agent.Default.css Main menu item registration. Frontend::Agent::ModuleRegistration::MainMenu itsm-change Projected Service Availability (PSA) Projected Service Availability Action=AgentITSMChangePSA ITSM Change 350 Frontend module registration for the agent interface. Frontend::Agent::ModuleRegistration itsm-change-builder Reset a change and its workorders. Reset ITSM Change Frontend module registration for the agent interface. Frontend::Agent::ModuleRegistration itsm-change Forward schedule of changes. Overview over approved changes. ITSM Change Change Schedule Main menu item registration. Frontend::Agent::ModuleRegistration::MainMenu itsm-change Change Schedule Schedule Action=AgentITSMChangeSchedule ITSM Change 300 Frontend module registration for the agent interface. Frontend::Agent::ModuleRegistration itsm-change Search Changes. Search ITSM Change Loader module registration for the agent interface. Frontend::Agent::ModuleRegistration::Loader ITSM.Agent.ChangeManagement.Overview.js Main menu item registration. Frontend::Agent::ModuleRegistration::MainMenu itsm-change Search Changes Search Action=AgentITSMChangeSearch onclick="ITSM.Agent.ChangeManagement.Search.OpenSearchDialog('AgentITSMChangeSearch'); if (event.stopPropagation) { event.stopPropagation(); } else { window.event.cancelBubble = true; } return false;" ITSM Change 600 Frontend module registration for the agent interface. Frontend::Agent::ModuleRegistration itsm-change Template. Template ITSM Change Frontend module registration for the agent interface. Frontend::Agent::ModuleRegistration itsm-change Move Time Slot. Time Slot ITSM Change Loader module registration for the agent interface. Frontend::Agent::ModuleRegistration::Loader ITSM.Agent.ChangeManagement.TimeSlot.js Frontend module registration for the agent interface. Frontend::Agent::ModuleRegistration itsm-change Change Zoom. Zoom ITSM Change Loader module registration for the agent interface. Frontend::Agent::ModuleRegistration::Loader ITSM.Agent.Default.css Core.AllocationList.css ITSM.ChangeManagement.Default.css ITSM.ChangeManagement.Responsive.css ITSM.ChangeManagement.WorkorderGraph.css ITSM.ChangeManagement.RTEContent.css thirdparty/jquery-tablesorter-2.0.5/jquery.tablesorter.js Core.UI.AllocationList.js Core.UI.Table.Sort.js Core.Agent.TableFilters.js Core.Agent.LinkObject.js ITSM.Agent.ConfirmDialog.js ITSM.Agent.ChangeManagement.WorkorderGraph.js ITSM.Agent.ChangeManagement.Zoom.js ITSM.Agent.ChangeManagement.ConfirmDialog.js Frontend module registration for the agent interface. Frontend::Agent::ModuleRegistration itsm-change-builder itsm-change-manager ITSM Template Delete. ITSM Change Frontend module registration for the agent interface. Frontend::Agent::ModuleRegistration itsm-change-builder itsm-change-manager ITSM Template Edit. ITSM Change Frontend module registration for the agent interface. Frontend::Agent::ModuleRegistration itsm-change-builder itsm-change-manager ITSM Template Edit CAB. ITSM Change Loader module registration for the agent interface. Frontend::Agent::ModuleRegistration::Loader ITSM.Agent.ChangeManagement.CABTemplateEdit.js Frontend module registration for the agent interface. Frontend::Agent::ModuleRegistration itsm-change-builder itsm-change-manager ITSM Template Edit Content. ITSM Change Frontend module registration for the agent interface. Frontend::Agent::ModuleRegistration itsm-change-builder itsm-change-manager ITSM Template Overview. ITSM Change ITSM Change Loader module registration for the agent interface. Frontend::Agent::ModuleRegistration::Loader ITSM.ChangeManagement.Default.css ITSM.Agent.ConfirmDialog.js ITSM.Agent.ChangeManagement.TemplateOverview.js Main menu item registration. Frontend::Agent::ModuleRegistration::MainMenu itsm-change-builder itsm-change-manager Template Overview Templates Action=AgentITSMTemplateOverview ITSM Change 500 Frontend module registration for the agent interface. Frontend::Agent::ModuleRegistration itsm-change Lookup of agents, used for autocompletion. User Search ITSM Change Frontend module registration for the agent interface. Frontend::Agent::ModuleRegistration itsm-change Workorder Add. Add ITSM Change Frontend module registration for the agent interface. Frontend::Agent::ModuleRegistration itsm-change Workorder Add (from template). Add ITSM Change Frontend module registration for the agent interface. Frontend::Agent::ModuleRegistration itsm-change Workorder Agent. Agent ITSM Change Frontend module registration for the agent interface. Frontend::Agent::ModuleRegistration itsm-change Workorder Delete. Delete ITSM Change Frontend module registration for the agent interface. Frontend::Agent::ModuleRegistration itsm-change Workorder Edit. Edit ITSM Change Frontend module registration for the agent interface. Frontend::Agent::ModuleRegistration itsm-change Workorder History. History ITSM Change Loader module registration for the agent interface. Frontend::Agent::ModuleRegistration::Loader ITSM.Agent.ChangeManagement.History.js Frontend module registration for the agent interface. Frontend::Agent::ModuleRegistration itsm-change Workorder History Zoom. History Zoom ITSM Change Frontend module registration for the agent interface. Frontend::Agent::ModuleRegistration itsm-change Workorder Report. Report ITSM Change Frontend module registration for the agent interface. Frontend::Agent::ModuleRegistration itsm-change Take Workorder. Take Workorder ITSM Change Frontend module registration for the agent interface. Frontend::Agent::ModuleRegistration itsm-change Template. Template ITSM Change Frontend module registration for the agent interface. Frontend::Agent::ModuleRegistration itsm-change Workorder Zoom. Zoom ITSM Change Loader module registration for the agent interface. Frontend::Agent::ModuleRegistration::Loader ITSM.Agent.Default.css ITSM.ChangeManagement.Default.css ITSM.ChangeManagement.RTEContent.css Core.AllocationList.css Core.UI.AllocationList.js Core.UI.Table.Sort.js Core.Agent.TableFilters.js Core.Agent.LinkObject.js ITSM.Agent.ConfirmDialog.js ITSM.Agent.ChangeManagement.Zoom.js ITSM.Agent.ChangeManagement.ConfirmDialog.js Frontend module registration for the customer interface. Frontend::Customer::ModuleRegistration Change Schedule. ITSM Change Change Schedule Loader module registration for the agent interface. Frontend::Customer::ModuleRegistration::Loader ITSM.ChangeManagement.Default.css ITSM.ChangeManagement.Table.css Main menu item registration. Frontend::Customer::ModuleRegistration::MainMenu Change Schedule Change Schedule Action=CustomerITSMChangeSchedule 450 Agent interface notification module to see the number of changes managed by the user. Frontend::Agent::ToolBar Kernel::Output::HTML::ToolBar::ChangeManager ChangeManager fa fa-male 1000610 Agent interface notification module to see the number of changes. Frontend::Agent::ToolBar Kernel::Output::HTML::ToolBar::MyChanges MyChanges fa fa-retweet 1000630 Agent interface notification module to see the number of workorders. Frontend::Agent::ToolBar Kernel::Output::HTML::ToolBar::MyWorkOrders MyWorkOrders fa fa-tasks 1000640 Agent interface notification module to see the number of change advisory boards. Frontend::Agent::ToolBar Kernel::Output::HTML::ToolBar::MyCAB MyCABs fa fa-group 1000620 Defines an overview module to show the small view of a change list. Frontend::Agent::ITSMChangeOverview Kernel::Output::HTML::ITSMChange::OverviewSmall Small S 25 Defines an overview module to show the small view of a template list. Frontend::Agent::ITSMTemplateOverview Kernel::Output::HTML::ITSMTemplate::OverviewSmall Small S 25 Module to show a link to create a change from this ticket. The ticket will be automatically linked with the new change. Frontend::Agent::View::TicketZoom::MenuModule Kernel::Output::HTML::TicketMenu::ITSMChange Create Change Create a change from this ticket. AgentITSMChangeAdd Action=AgentITSMChangeAdd;TicketID=[% Data.TicketID | html %] Module to show a link to create a change from this ticket. The ticket will be automatically linked with the new change. Frontend::Agent::View::TicketZoom::MenuModule Kernel::Output::HTML::TicketMenu::ITSMChange Create Change (from Template) Create a change (from template) from this ticket. AgentITSMChangeAddFromTemplate Action=AgentITSMChangeAddFromTemplate;TicketID=[% Data.TicketID | html %] Shows a link in the menu to go back in the change zoom view of the agent interface. Frontend::Agent::ITSMChange::MenuModule Kernel::Output::HTML::ITSMChange::MenuGeneric Back Back [% Env("LastScreenChanges") %] Back Shows a link in the menu to access the history of a change in the its zoom view of the agent interface. Frontend::Agent::ITSMChange::MenuModule Kernel::Output::HTML::ITSMChange::MenuGeneric History History AgentITSMChangeHistory Action=AgentITSMChangeHistory;ChangeID=[% Data.ChangeID | html %] PopUp Shows a link in the menu to print a change in the its zoom view of the agent interface. Frontend::Agent::ITSMChange::MenuModule Kernel::Output::HTML::ITSMChange::MenuGeneric Print Print the change. AgentITSMChangePrint Action=AgentITSMChangePrint;ChangeID=[% Data.ChangeID | html %] target="print_change" PopUp Shows a link in the menu to edit a change in the its zoom view of the agent interface. Frontend::Agent::ITSMChange::MenuModule Kernel::Output::HTML::ITSMChange::MenuGeneric Edit Edit the change. AgentITSMChangeEdit Action=AgentITSMChangeEdit;ChangeID=[% Data.ChangeID | html %] PopUp Shows a link in the menu to show the involved persons in a change, in the zoom view of the change in the agent interface. Frontend::Agent::ITSMChange::MenuModule Kernel::Output::HTML::ITSMChange::MenuGeneric Involved Persons Change involved persons of the change. AgentITSMChangeInvolvedPersons Action=AgentITSMChangeInvolvedPersons;ChangeID=[% Data.ChangeID | html %] PopUp Shows a link in the menu to add a workorder in the change zoom view of the agent interface. Frontend::Agent::ITSMChange::MenuModule Kernel::Output::HTML::ITSMChange::MenuGeneric Add Workorder Add a workorder to the change. AgentITSMWorkOrderAdd Action=AgentITSMWorkOrderAdd;ChangeID=[% Data.ChangeID | html %] PopUp Shows a link in the menu to add a workorder in the change zoom view of the agent interface. Frontend::Agent::ITSMChange::MenuModule Kernel::Output::HTML::ITSMChange::MenuGeneric Add Workorder (from Template) Add a workorder (from template) to the change. AgentITSMWorkOrderAddFromTemplate Action=AgentITSMWorkOrderAddFromTemplate;ChangeID=[% Data.ChangeID | html %] PopUp Shows a link in the menu to access the conditions of a change in the its zoom view of the agent interface. Frontend::Agent::ITSMChange::MenuModule Kernel::Output::HTML::ITSMChange::MenuGeneric Conditions Edit the conditions of the change. AgentITSMChangeCondition Action=AgentITSMChangeCondition;ChangeID=[% Data.ChangeID | html %] PopUp Shows a link in the menu that allows linking a change with another object in the change zoom view of the agent interface. Frontend::Agent::ITSMChange::MenuModule Kernel::Output::HTML::ITSMChange::MenuGeneric Link Link another object to the change. AgentLinkObject Action=AgentLinkObject;SourceObject=ITSMChange;SourceKey=[% Data.ChangeID | html %] PopUp Shows a link in the menu that allows moving the time slot of a change in its zoom view of the agent interface. Frontend::Agent::ITSMChange::MenuModule Kernel::Output::HTML::ITSMChange::MenuTimeSlot Move Time Slot Move all workorders in time. AgentITSMChangeTimeSlot Action=AgentITSMChangeTimeSlot;ChangeID=[% Data.ChangeID | html %] PopUp Shows a link in the menu that allows defining a change as a template in the zoom view of the change, in the agent interface. Frontend::Agent::ITSMChange::MenuModule Kernel::Output::HTML::ITSMChange::MenuGeneric Template Save change as a template. AgentITSMChangeTemplate Action=AgentITSMChangeTemplate;ChangeID=[% Data.ChangeID | html %] PopUp Shows a link in the menu to delete a change in its zoom view of the agent interface. Frontend::Agent::ITSMChange::MenuModule Kernel::Output::HTML::ITSMChange::MenuChangeDelete Delete Delete the change. AgentITSMChangeDelete Action=AgentITSMChangeDelete;ChangeID=[% Data.ChangeID | html %] ConfirmDialog #Menu[% Data.MenuID | html %] Action=AgentITSMChangeDelete;ChangeID=[% Data.ChangeID | html %] Action=AgentITSMChangeDelete;Subaction=ChangeDelete;ChangeID=[% Data.ChangeID | html %] [% Translate("Delete") | html %] [% Config("ITSMChange::Hook") %] [% Data.ChangeNumber | html %] Shows a link in the menu to reset a change and its workorders in its zoom view of the agent interface. Frontend::Agent::ITSMChange::MenuModule Kernel::Output::HTML::ITSMChange::MenuGeneric Reset Reset change and its workorders. AgentITSMChangeReset Action=AgentITSMChangeReset;ChangeID=[% Data.ChangeID | html %] ConfirmDialog #Menu[% Data.MenuID | html %] Action=AgentITSMChangeReset;ChangeID=[% Data.ChangeID | html %] Action=AgentITSMChangeReset;Subaction=Reset;ChangeID=[% Data.ChangeID | html %] [% Translate("Reset") | html %] [% Config("ITSMChange::Hook") %] [% Data.ChangeNumber | html %] Shows a link in the menu to go back in the workorder zoom view of the agent interface. Frontend::Agent::ITSMWorkOrder::MenuModule Kernel::Output::HTML::ITSMWorkOrder::MenuGeneric Back Back [% Env("LastScreenWorkOrders") %] Back Shows a link in the menu to access the history of a workorder in the its zoom view of the agent interface. Frontend::Agent::ITSMWorkOrder::MenuModule Kernel::Output::HTML::ITSMWorkOrder::MenuGeneric History History AgentITSMWorkOrderHistory Action=AgentITSMWorkOrderHistory;WorkOrderID=[% Data.WorkOrderID | html %] PopUp Shows a link in the menu to print a workorder in the its zoom view of the agent interface. Frontend::Agent::ITSMWorkOrder::MenuModule Kernel::Output::HTML::ITSMWorkOrder::MenuGeneric Print Print the workorder. AgentITSMChangePrint Action=AgentITSMChangePrint;WorkOrderID=[% Data.WorkOrderID | html %] PopUp Shows a link in the menu to edit a workorder in the its zoom view of the agent interface. Frontend::Agent::ITSMWorkOrder::MenuModule Kernel::Output::HTML::ITSMWorkOrder::MenuWithPermissionFromChange Edit Edit the workorder. AgentITSMWorkOrderEdit Action=AgentITSMWorkOrderEdit;WorkOrderID=[% Data.WorkOrderID | html %] PopUp Shows a link in the menu that allows taking a workorder in the its zoom view of the agent interface. Frontend::Agent::ITSMWorkOrder::MenuModule Kernel::Output::HTML::ITSMWorkOrder::MenuWithTakePermission Take Workorder Take the workorder. AgentITSMWorkOrderTake Action=AgentITSMWorkOrderTake;WorkOrderID=[% Data.WorkOrderID | html %] ConfirmDialog #Menu[% Data.MenuID | html %] Action=AgentITSMWorkOrderTake;WorkOrderID=[% Data.WorkOrderID | html %] Action=AgentITSMWorkOrderTake;Subaction=WorkOrderTake;WorkOrderID=[% Data.WorkOrderID | html %] [% Translate("Take Workorder") | html %]: [% Config("ITSMWorkOrder::Hook") %] [% Data.ChangeNumber | html %] - [% Data.WorkOrderNumber | html %] Shows a link in the menu that allows changing the workorder agent, in the zoom view of the workorder of the agent interface. Frontend::Agent::ITSMWorkOrder::MenuModule Kernel::Output::HTML::ITSMWorkOrder::MenuWithPermissionFromChange Workorder Agent Set the agent for the workorder. AgentITSMWorkOrderAgent Action=AgentITSMWorkOrderAgent;WorkOrderID=[% Data.WorkOrderID | html %] PopUp Shows a link in the menu that allows editing the report of a workorder, in the zoom view of the workorder of the agent interface. Frontend::Agent::ITSMWorkOrder::MenuModule Kernel::Output::HTML::ITSMWorkOrder::MenuGeneric Report Report AgentITSMWorkOrderReport Action=AgentITSMWorkOrderReport;WorkOrderID=[% Data.WorkOrderID | html %] PopUp Shows a link in the menu that allows linking a workorder with another object in the zoom view of the workorder of the agent interface. Frontend::Agent::ITSMWorkOrder::MenuModule Kernel::Output::HTML::ITSMWorkOrder::MenuGeneric Link Link another object to the workorder. AgentLinkObject Action=AgentLinkObject;SourceObject=ITSMWorkOrder;SourceKey=[% Data.WorkOrderID | html %] PopUp Shows a link in the menu that allows defining a workorder as a template in the zoom view of the workorder, in the agent interface. Frontend::Agent::ITSMWorkOrder::MenuModule Kernel::Output::HTML::ITSMWorkOrder::MenuWithPermissionFromChange Template Save workorder as a template. AgentITSMWorkOrderTemplate Action=AgentITSMWorkOrderTemplate;WorkOrderID=[% Data.WorkOrderID | html %] PopUp Shows a link in the menu to delete a workorder in its zoom view of the agent interface. Frontend::Agent::ITSMWorkOrder::MenuModule Kernel::Output::HTML::ITSMWorkOrder::MenuWithPermissionFromChange Delete Delete the workorder. AgentITSMWorkOrderDelete Action=AgentITSMWorkOrderDelete;WorkOrderID=[% Data.WorkOrderID | html %] ConfirmDialog #Menu[% Data.MenuID | html %] Action=AgentITSMWorkOrderDelete;WorkOrderID=[% Data.WorkOrderID | html %] Action=AgentITSMWorkOrderDelete;Subaction=WorkOrderDelete;WorkOrderID=[% Data.WorkOrderID | html %] [% Translate("Delete") | html %] [% Config("ITSMWorkOrder::Hook") %] [% Data.ChangeNumber | html %]-[% Data.WorkOrderNumber | html %] Define Actions where a settings button is available in the linked objects widget (LinkObject::ViewMode = "complex"). Please note that these Actions must have registered the following JS and CSS files: Core.AllocationList.css, Core.UI.AllocationList.js, Core.UI.Table.Sort.js, Core.Agent.TableFilters.js and Core.Agent.LinkObject.js. Frontend::Agent::LinkObject AgentITSMChangeZoom AgentITSMWorkOrderZoom Define which columns are shown in the linked Changes widget (LinkObject::ViewMode = "complex"). Note: Only Change attributes are allowed for DefaultColumns. Possible settings: 0 = Disabled, 1 = Available, 2 = Enabled by default. Frontend::Agent::LinkObject Kernel::Output::HTML::LinkObject::ITSMChange.pm 2 2 2 2 2 1 1 1 1 1 1 1 1 2 100 110 120 130 140 150 160 170 180 190 200 210 220 230 Define which columns are shown in the linked Workorder widget (LinkObject::ViewMode = "complex"). Note: Only Workorder attributes are allowed for DefaultColumns. Possible settings: 0 = Disabled, 1 = Available, 2 = Enabled by default. Frontend::Agent::LinkObject Kernel::Output::HTML::LinkObject::ITSMWorkOrder.pm 2 2 2 1 1 1 1 1 1 1 2 100 110 120 130 140 150 160 170 180 190 200 DynamicField event module to handle the update of conditions if dynamic fields are added, updated or deleted. Core::Event::DynamicField Kernel::System::DynamicField::Event::UpdateITSMChangeConditions (DynamicFieldAdd|DynamicFieldUpdate|DynamicFieldDelete) 0 ITSM event module that updates the history of changes. Core::Event::ITSMChange Kernel::System::ITSMChange::Event::HistoryAdd (ChangeAddPost|ChangeUpdatePost|ChangeCABUpdatePost|ChangeCABDeletePost|ChangeLinkAddPost|ChangeLinkDeletePost|ChangeAttachmentAddPost|ChangeAttachmentDeletePost) 0 ITSM event module that sends notifications. Core::Event::ITSMChange Kernel::System::ITSMChange::Event::Notification (ChangeAddPost|ChangeUpdatePost|ChangeCABUpdatePost|ChangeCABDeletePost|ChangeDeletePost|ChangeLinkAddPost|ChangeLinkDeletePost|ChangeAttachmentAddPost|ChangeAttachmentDeletePost) 0 ITSM event module that matches conditions and executes actions. Core::Event::ITSMChange Kernel::System::ITSMChange::Event::Condition (ChangeAddPost|ChangeUpdatePost) 0 ITSM event module that deletes the cache for a toolbar. Core::Event::ITSMChange Kernel::System::ITSMChange::Event::ToolBarChangeManagerCacheDelete (ChangeAddPost|ChangeUpdatePost|ChangeDeletePost) 0 ITSM event module that deletes the cache for a toolbar. Core::Event::ITSMChange Kernel::System::ITSMChange::Event::ToolBarMyChangesCacheDelete (ChangeAddPost|ChangeUpdatePost|ChangeDeletePost) 0 ITSM event module that deletes the cache for a toolbar. Core::Event::ITSMChange Kernel::System::ITSMChange::Event::ToolBarMyCABCacheDelete (ChangeCABUpdatePost|ChangeCABDeletePost) 0 ITSM event module that cleans up conditions. Core::Event::ITSMChange Kernel::System::ITSMChange::Event::ConditionDelete (ChangeDeletePost) 0 ITSM event module that deletes the history of changes. Core::Event::ITSMChange Kernel::System::ITSMChange::Event::HistoryDelete (ChangeDeletePost) 0 ITSM event module to recalculate the workorder numbers. Core::Event::ITSMWorkOrder Kernel::System::ITSMChange::ITSMWorkOrder::Event::WorkOrderNumberCalc (WorkOrderUpdatePost|WorkOrderDeletePost) 0 ITSM event module to set the actual start and end times of workorders. Core::Event::ITSMWorkOrder Kernel::System::ITSMChange::ITSMWorkOrder::Event::WorkOrderActualTimesSet WorkOrderUpdatePost 0 ITSM event module that updates the history of workorders. Core::Event::ITSMWorkOrder Kernel::System::ITSMChange::Event::HistoryAdd (WorkOrderAddPost|WorkOrderUpdatePost|WorkOrderDeletePost|WorkOrderLinkAddPost|WorkOrderLinkDeletePost|WorkOrderAttachmentAddPost|WorkOrderAttachmentDeletePost|WorkOrderReportAttachmentAddPost|WorkOrderReportAttachmentDeletePost) 0 ITSM event module that sends notifications. Core::Event::ITSMWorkOrder Kernel::System::ITSMChange::Event::Notification (WorkOrderAddPost|WorkOrderUpdatePost|WorkOrderDeletePost|WorkOrderLinkAddPost|WorkOrderLinkDeletePost|WorkOrderAttachmentAddPost|WorkOrderAttachmentDeletePost|WorkOrderReportAttachmentAddPost|WorkOrderReportAttachmentDeletePost) 0 ITSM event module that matches conditions and executes actions. Core::Event::ITSMWorkOrder Kernel::System::ITSMChange::Event::Condition (WorkOrderAddPost|WorkOrderUpdatePost) 0 ITSM event module that deletes the cache for a toolbar. Core::Event::ITSMWorkOrder Kernel::System::ITSMChange::ITSMWorkOrder::Event::ToolBarMyWorkOrdersCacheDelete (WorkOrderAddPost|WorkOrderUpdatePost|WorkOrderDeletePost) 0 Run task to check if specific times have been reached in changes and workorders. Daemon::SchedulerCronTaskManager::Task ITSMChangesCheck */10 * * * * Kernel::System::Console::Command::Admin::ITSM::Change::Check Execute 1 ITSM event module that updates the history of changes. Core::Event::ITSMChangeCronjob Kernel::System::ITSMChange::Event::HistoryAdd (ChangePlannedStartTimeReachedPost|ChangePlannedEndTimeReachedPost|ChangeActualStartTimeReachedPost|ChangeActualEndTimeReachedPost|ChangeRequestedTimeReachedPost|WorkOrderPlannedStartTimeReachedPost|WorkOrderPlannedEndTimeReachedPost|WorkOrderActualStartTimeReachedPost|WorkOrderActualEndTimeReachedPost) 0 ITSM event module that sends notifications. Core::Event::ITSMChangeCronjob Kernel::System::ITSMChange::Event::Notification (ChangePlannedStartTimeReachedPost|ChangePlannedEndTimeReachedPost|ChangeActualStartTimeReachedPost|ChangeActualEndTimeReachedPost|ChangeRequestedTimeReachedPost|WorkOrderPlannedStartTimeReachedPost|WorkOrderPlannedEndTimeReachedPost|WorkOrderActualStartTimeReachedPost|WorkOrderActualEndTimeReachedPost) 0 ITSM event module that matches conditions and executes actions. Core::Event::ITSMChangeCronjob Kernel::System::ITSMChange::Event::Condition (ChangePlannedStartTimeReachedPost|ChangePlannedEndTimeReachedPost|ChangeActualStartTimeReachedPost|ChangeActualEndTimeReachedPost|ChangeRequestedTimeReachedPost|WorkOrderPlannedStartTimeReachedPost|WorkOrderPlannedEndTimeReachedPost|WorkOrderActualStartTimeReachedPost|WorkOrderActualEndTimeReachedPost) 0 ITSM event module that updates the history of changes. Core::Event::ITSMChange Kernel::System::ITSMChange::Event::HistoryAdd (ChangeNotificationSentPost|WorkOrderNotificationSentPost) 0 ITSM event module that updates the history of conditions. Core::Event::ITSMCondition Kernel::System::ITSMChange::Event::HistoryAdd (ConditionAddPost|ConditionUpdatePost|ConditionDeletePost|ConditionDeleteAllPost|ExpressionAddPost|ExpressionUpdatePost|ExpressionDeletePost|ExpressionDeleteAllPost|ActionAddPost|ActionUpdatePost|ActionDeletePost|ActionDeleteAllPost|ActionExecutePost) 0 ITSM event module that sends notifications. Core::Event::ITSMCondition Kernel::System::ITSMChange::Event::Notification (ActionExecutePost) 0 Defines if the change search and the workorder search functions could use the mirror DB. Core::DB::Mirror 0 DynamicField object registration. Core::DynamicFields::ObjectTypeRegistration ITSMChange Kernel::System::DynamicField::ObjectType::ITSMChange 450 DynamicField object registration. Core::DynamicFields::ObjectTypeRegistration ITSMWorkOrder Kernel::System::DynamicField::ObjectType::ITSMWorkOrder 460 Cache time in minutes for the change management. Default: 5 days (7200 minutes). Core::Cache 7200 Cache time in minutes for the change management toolbars. Default: 3 hours (180 minutes). Core::Cache 180 Types of tickets, where in the ticket zoom view a link to add a change will be displayed. Core::ITSMChange RfC Only users of these groups have the permission to use the ticket types as defined in "ITSMChange::AddChangeLinkTicketTypes" if the feature "Ticket::Acl::Module###200-Ticket::Acl::Module" is enabled. Core::ITSMChange itsm-change itsm-change-builder itsm-change-manager The identifier for a change, e.g. Change#, MyChange#. The default is Change#. Core::ITSMChange Change# Defines if reachable (as defined by the state machine) change end states should be allowed if a change is in a locked state. Core::ITSMChange 1 Defines the signals for each ITSM change state. Core::ITSMChange grayled yellowled redled greenled yellowled yellowled greenled redled redled grayled Defines the default value for the category of a change. Core::ITSMChange 3 normal Defines the default value for the impact of a change. Core::ITSMChange 3 normal Defines the field type of CompareValue fields for change attributes used in the change condition edit screen of the agent interface. Valid values are Selection, Text and Date. If a type is not defined, the field will not be shown. Core::ITSMCondition::ITSMChange Selection Text Selection Selection Selection Selection Selection Date Date Date Date Date Text Text Text Defines the object attributes that are selectable for change objects in the change condition edit screen of the agent interface. Core::ITSMCondition::Expression::ITSMChange 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 Defines the operators that are selectable for the attribute ChangeStateID in the change condition edit screen of the agent interface. Core::ITSMCondition::Expression::ITSMChange 1 1 0 0 0 0 0 0 0 0 0 0 Defines the operators that are selectable for the attribute ChangeTitle in the change condition edit screen of the agent interface. Core::ITSMCondition::Expression::ITSMChange 1 1 1 1 0 0 0 0 1 1 1 1 Defines the operators that are selectable for the attribute CategoryID in the change condition edit screen of the agent interface. Core::ITSMCondition::Expression::ITSMChange 1 1 0 0 0 0 0 0 0 0 0 0 Defines the operators that are selectable for the attribute ImpactID in the change condition edit screen of the agent interface. Core::ITSMCondition::Expression::ITSMChange 1 1 0 0 0 0 0 0 0 0 0 0 Defines the operators that are selectable for the attribute PriorityID in the change condition edit screen of the agent interface. Core::ITSMCondition::Expression::ITSMChange 1 1 0 0 0 0 0 0 0 0 0 0 Defines the operators that are selectable for the attribute ChangeManagerID in the change condition edit screen of the agent interface. Core::ITSMCondition::Expression::ITSMChange 1 1 1 1 0 0 0 0 0 0 0 0 Defines the operators that are selectable for the attribute ChangeBuilderID in the change condition edit screen of the agent interface. Core::ITSMCondition::Expression::ITSMChange 1 1 0 0 0 0 0 0 0 0 0 0 Defines the operators that are selectable for the attribute RequestedTime in the change condition edit screen of the agent interface. Core::ITSMCondition::Expression::ITSMChange 1 1 1 1 0 0 1 1 0 0 0 0 Defines the operators that are selectable for the attribute PlannedStartTime in the change condition edit screen of the agent interface. Core::ITSMCondition::Expression::ITSMChange 1 1 1 1 0 0 1 1 0 0 0 0 Defines the operators that are selectable for the attribute PlannedEndTime in the change condition edit screen of the agent interface. Core::ITSMCondition::Expression::ITSMChange 1 1 1 1 0 0 1 1 0 0 0 0 Defines the operators that are selectable for the attribute ActualStartTime in the change condition edit screen of the agent interface. Core::ITSMCondition::Expression::ITSMChange 1 1 1 1 0 0 1 1 0 0 0 0 Defines the operators that are selectable for the attribute ActualEndTime in the change condition edit screen of the agent interface. Core::ITSMCondition::Expression::ITSMChange 1 1 1 1 0 0 1 1 0 0 0 0 Defines the operators that are selectable for the attribute PlannedEffort in the change condition edit screen of the agent interface. Core::ITSMCondition::Expression::ITSMChange 1 1 1 1 1 1 0 0 0 0 0 0 Defines the operators that are selectable for the attribute AccountedTime in the change condition edit screen of the agent interface. Core::ITSMCondition::Expression::ITSMChange 1 1 1 1 1 1 0 0 0 0 0 0 Defines the operators that are selectable for the attribute DynamicField in the change condition edit screen of the agent interface. Core::ITSMCondition::Expression::ITSMChange 1 1 1 1 1 1 0 0 1 1 1 1 Defines the object attributes that are selectable for change objects in the change condition edit screen of the agent interface. Core::ITSMCondition::Action::ITSMChange 1 0 1 1 1 1 0 0 0 0 0 0 0 0 1 Defines the operators that are selectable for the attribute ChangeStateID in the change condition edit screen of the agent interface. Core::ITSMCondition::Action::ITSMChange 1 1 Defines the operators that are selectable for the attribute ChangeTitle in the change condition edit screen of the agent interface. Core::ITSMCondition::Action::ITSMChange 1 Defines the operators that are selectable for the attribute CategoryID in the change condition edit screen of the agent interface. Core::ITSMCondition::Action::ITSMChange 1 Defines the operators that are selectable for the attribute ImpactID in the change condition edit screen of the agent interface. Core::ITSMCondition::Action::ITSMChange 1 Defines the operators that are selectable for the attribute PriorityID in the change condition edit screen of the agent interface. Core::ITSMCondition::Action::ITSMChange 1 Defines the operators that are selectable for the attribute ChangeManagerID in the change condition edit screen of the agent interface. Core::ITSMCondition::Action::ITSMChange 1 Defines the operators that are selectable for the attribute ChangeBuilderID in the change condition edit screen of the agent interface. Core::ITSMCondition::Action::ITSMChange 1 Defines the operators that are selectable for the attribute RequestedTime in the change condition edit screen of the agent interface. Core::ITSMCondition::Action::ITSMChange 1 Defines the operators that are selectable for the attribute PlannedStartTime in the change condition edit screen of the agent interface. Core::ITSMCondition::Action::ITSMChange 1 Defines the operators that are selectable for the attribute PlannedEndTime in the change condition edit screen of the agent interface. Core::ITSMCondition::Action::ITSMChange 1 Defines the operators that are selectable for the attribute ActualStartTime in the change condition edit screen of the agent interface. Core::ITSMCondition::Action::ITSMChange 1 Defines the operators that are selectable for the attribute ActualEndTime in the change condition edit screen of the agent interface. Core::ITSMCondition::Action::ITSMChange 1 Defines the operators that are selectable for the attribute PlannedEffort in the change condition edit screen of the agent interface. Core::ITSMCondition::Action::ITSMChange 1 Defines the operators that are selectable for the attribute AccountedTime in the change condition edit screen of the agent interface. Core::ITSMCondition::Action::ITSMChange 1 Defines the operators that are selectable for the attribute DynamicField in the change condition edit screen of the agent interface. Core::ITSMCondition::Action::ITSMChange 1 Defines the field type of CompareValue fields for workorder attributes used in the change condition edit screen of the agent interface. Valid values are Selection, Text and Date. If a type is not defined, the field will not be shown. Core::ITSMCondition::ITSMWorkOrder Text Selection Selection Text Selection Date Date Date Date Text Text Text Defines the object attributes that are selectable for workorder objects in the change condition edit screen of the agent interface. Core::ITSMCondition::Expression::ITSMWorkOrder 1 1 1 1 1 1 1 1 1 1 1 1 Defines the operators that are selectable for the attribute WorkOrderNumber in the change condition edit screen of the agent interface. Core::ITSMCondition::Expression::ITSMWorkOrder 1 1 0 0 1 1 0 0 0 0 0 0 Defines the operators that are selectable for the attribute WorkOrderStateID in the change condition edit screen of the agent interface. Core::ITSMCondition::Expression::ITSMWorkOrder 1 1 0 0 0 0 0 0 0 0 0 0 Defines the operators that are selectable for the attribute WorkOrderTypeID in the change condition edit screen of the agent interface. Core::ITSMCondition::Expression::ITSMWorkOrder 1 1 0 0 0 0 0 0 0 0 0 0 Defines the operators that are selectable for the attribute WorkOrderTitle in the change condition edit screen of the agent interface. Core::ITSMCondition::Expression::ITSMWorkOrder 1 1 1 1 0 0 0 0 1 1 1 1 Defines the operators that are selectable for the attribute WorkOrderAgentID in the change condition edit screen of the agent interface. Core::ITSMCondition::Expression::ITSMWorkOrder 1 1 0 0 0 0 0 0 0 0 0 0 Defines the operators that are selectable for the attribute PlannedStartTime in the change condition edit screen of the agent interface. Core::ITSMCondition::Expression::ITSMWorkOrder 1 1 1 1 0 0 1 1 0 0 0 0 Defines the operators that are selectable for the attribute PlannedEndTime in the change condition edit screen of the agent interface. Core::ITSMCondition::Expression::ITSMWorkOrder 1 1 1 1 0 0 1 1 0 0 0 0 Defines the operators that are selectable for the attribute ActualStartTime in the change condition edit screen of the agent interface. Core::ITSMCondition::Expression::ITSMWorkOrder 1 1 1 1 0 0 1 1 0 0 0 0 Defines the operators that are selectable for the attribute ActualEndTime in the change condition edit screen of the agent interface. Core::ITSMCondition::Expression::ITSMWorkOrder 1 1 1 1 0 0 1 1 0 0 0 0 Defines the operators that are selectable for the attribute PlannedEffort in the change condition edit screen of the agent interface. Core::ITSMCondition::Expression::ITSMWorkOrder 1 1 1 1 1 1 0 0 0 0 0 0 Defines the operators that are selectable for the attribute AccountedTime in the change condition edit screen of the agent interface. Core::ITSMCondition::Expression::ITSMWorkOrder 1 1 1 1 1 1 0 0 0 0 0 0 Defines the operators that are selectable for the attribute DynamicField in the change condition edit screen of the agent interface. Core::ITSMCondition::Expression::ITSMWorkOrder 1 1 1 1 1 1 0 0 1 1 1 1 Defines the object attributes that are selectable for workorder objects in the change condition edit screen of the agent interface. Core::ITSMCondition::Action::ITSMWorkOrder 0 1 0 0 1 0 0 0 0 0 0 1 Defines the operators that are selectable for the attribute WorkOrderNumber in the change condition edit screen of the agent interface. Core::ITSMCondition::Action::ITSMWorkOrder 1 Defines the operators that are selectable for the attribute WorkOrderStateID in the change condition edit screen of the agent interface. Core::ITSMCondition::Action::ITSMWorkOrder 1 1 Defines the operators that are selectable for the attribute WorkOrderTypeID in the change condition edit screen of the agent interface. Core::ITSMCondition::Action::ITSMWorkOrder 1 Defines the operators that are selectable for the attribute WorkOrderTitle in the change condition edit screen of the agent interface. Core::ITSMCondition::Action::ITSMWorkOrder 1 Defines the operators that are selectable for the attribute WorkOrderAgentID in the change condition edit screen of the agent interface. Core::ITSMCondition::Action::ITSMWorkOrder 1 Defines the operators that are selectable for the attribute PlannedStartTime in the change condition edit screen of the agent interface. Core::ITSMCondition::Action::ITSMWorkOrder 1 Defines the operators that are selectable for the attribute PlannedEndTime in the change condition edit screen of the agent interface. Core::ITSMCondition::Action::ITSMWorkOrder 1 Defines the operators that are selectable for the attribute ActualStartTime in the change condition edit screen of the agent interface. Core::ITSMCondition::Action::ITSMWorkOrder 1 Defines the operators that are selectable for the attribute ActualEndTime in the change condition edit screen of the agent interface. Core::ITSMCondition::Action::ITSMWorkOrder 1 Defines the operators that are selectable for the attribute PlannedEffort in the change condition edit screen of the agent interface. Core::ITSMCondition::Action::ITSMWorkOrder 1 Defines the operators that are selectable for the attribute AccountedTime in the change condition edit screen of the agent interface. Core::ITSMCondition::Action::ITSMWorkOrder 1 Defines the operators that are selectable for the attribute DynamicField in the change condition edit screen of the agent interface. Core::ITSMCondition::Action::ITSMWorkOrder 1 The identifier for a workorder, e.g. Workorder#, MyWorkorder#. The default is Workorder#. Core::ITSMWorkOrder Workorder# Defines if reachable (as defined by the state machine) workorder end states should be allowed if a workorder is in a locked state. Core::ITSMWorkOrder 1 Define the signals for each workorder state. Core::ITSMWorkOrder grayled grayled yellowled yellowled greenled redled Default type for a workorder. This entry must exist in general catalog class 'ITSM::ChangeManagement::WorkOrder::Type'. Core::ITSMWorkOrder workorder A list of workorder states, at which the ActualStartTime of a workorder will be set if it was empty at this point. Core::ITSMWorkOrder in progress A list of the agents who have permission to take workorders. Key is a login name. Content is 0 or 1. Core::ITSMWorkOrder 1 Defines the period (in years), in which start and end times can be selected. Core::ITSMWorkOrder 5 5 Shows the change history (reverse ordered) in the agent interface. Frontend::Agent::View::ITSMChangeHistory reverse normal Defines the change states that will be used as filters in the change overview. Frontend::Agent::View::ITSMChangeOverview requested pending approval rejected approved in progress pending pir successful failed canceled retracted Defines the default sort order in the change overview. Frontend::Agent::View::ITSMChangeOverview Down Up Required privileges to access the overview of all changes. Frontend::Agent::View::ITSMChangeOverview ro Defines the shown columns in the change overview. This option has no effect on the position of the column. Frontend::Agent::View::ITSMChangeOverview 0 - Disabled 1 - Enabled Defines the default sort criteria in the change overview. Frontend::Agent::View::ITSMChangeOverview Change number Change title Change state Category Impact Priority Requested time Planned start time Planned end time Actual start time Actual end time Create time Required privileges to create changes. Frontend::Agent::View::ITSMChangeAdd rw Defines if the requested date should be set by customer. Frontend::Agent::View::ITSMChangeAdd 1 Dynamic fields shown in the change add screen of the agent interface. Frontend::Agent::View::ITSMChangeAdd 0 - Disabled 1 - Enabled 2 - Enabled and required Required privileges to create changes from templates. Frontend::Agent::View::ITSMChangeAddFromTemplate rw Required privileges to create a template from a changes' CAB. Frontend::Agent::View::ITSMChangeCABTemplate rw Required privileges to view the conditions of changes. Frontend::Agent::View::ITSMChangeCondition rw Required privileges to edit the conditions of changes. Frontend::Agent::View::ITSMChangeConditionEdit rw Required privileges to edit changes. Frontend::Agent::View::ITSMChangeEdit rw Required privileges to delete changes. Frontend::Agent::View::ITSMChangeDelete rw Defines the change states that will be allowed to delete. Frontend::Agent::View::ITSMChangeDelete requested pending approval Defines if the requested date should be set by customer. Frontend::Agent::View::ITSMChangeEdit 1 Defines if the change state can be set in the change edit screen of the agent interface. Frontend::Agent::View::ITSMChangeEdit 0 Dynamic fields shown in the change edit screen of the agent interface. Frontend::Agent::View::ITSMChangeEdit 0 - Disabled 1 - Enabled 2 - Enabled and required Defines the change states that will be used as filters in the Change PSA overview. Frontend::Agent::View::ITSMChangePSAOverview approved Defines the default sort order in the change PSA overview. Frontend::Agent::View::ITSMChangePSAOverview Down Up Required privileges to view the list of change PSA. Frontend::Agent::View::ITSMChangePSAOverview ro Defines the shown columns in the Change PSA overview. This option has no effect on the position of the column. Frontend::Agent::View::ITSMChangePSAOverview 0 - Disabled 1 - Enabled Defines the default sort criteria in the change PSA overview. Frontend::Agent::View::ITSMChangePSAOverview Change number Change title Change state Category Impact Priority Requested time Planned start time Planned end time Actual start time Actual end time Create time Required privileges to reset changes. Frontend::Agent::View::ITSMChangeReset rw Defines the change states that will be used as filters in the Change Schedule overview. Frontend::Agent::View::ITSMChangeScheduleOverview approved Defines the default sort order in the change schedule overview. Frontend::Agent::View::ITSMChangeScheduleOverview Down Up Required privileges to view the list of Change Schedule. Frontend::Agent::View::ITSMChangeScheduleOverview ro Defines the shown columns in the Change Schedule overview. This option has no effect on the position of the column. Frontend::Agent::View::ITSMChangeScheduleOverview 0 - Disabled 1 - Enabled Defines the default sort criteria in the change schedule overview. Frontend::Agent::View::ITSMChangeScheduleOverview Change number Change title Change state Category Impact Priority Requested time Planned start time Planned end time Actual start time Actual end time Create time Required privileges to view the history of a change. Frontend::Agent::View::ITSMChangeHistory ro Required privileges to view the history zoom of a change. Frontend::Agent::View::ITSMChangeHistoryZoom ro Required privileges to edit the involved persons of a change. Frontend::Agent::View::ITSMChangeInvolvedPersons rw Defines the change states that will be used as filters in the change manager overview. Frontend::Agent::View::ITSMChangeManagerOverview requested pending approval approved in progress pending pir Defines the default sort order in the change manager overview. Frontend::Agent::View::ITSMChangeManagerOverview Down Up Required privileges to view list of changes where the user is the change manager. Frontend::Agent::View::ITSMChangeManagerOverview ro Defines the shown columns in the change manager overview. This option has no effect on the position of the column. Frontend::Agent::View::ITSMChangeManagerOverview 0 - Disabled 1 - Enabled Defines the default sort criteria in the change manager overview. Frontend::Agent::View::ITSMChangeManagerOverview Change number Change title Change state Category Impact Priority Requested time Planned start time Planned end time Actual start time Actual end time Create time Defines the change states that will be used as filters in the MyCAB overview. Frontend::Agent::View::ITSMChangeMyCABOverview requested pending approval approved in progress pending pir Defines the default sort order in the MyCAB overview. Frontend::Agent::View::ITSMChangeMyCABOverview Down Up Required privileges to view list of changes where the user is a CAB member. Frontend::Agent::View::ITSMChangeMyCABOverview ro Defines the shown columns in the MyCAB overview. This option has no effect on the position of the column. Frontend::Agent::View::ITSMChangeMyCABOverview 0 - Disabled 1 - Enabled Defines the default sort criteria of the changes in the MyCAB overview. Frontend::Agent::View::ITSMChangeMyCABOverview Change number Change title Change state Category Impact Priority Requested time Planned start time Planned end time Actual start time Actual end time Create time Defines the change states that will be used as filters in the MyChanges overview. Frontend::Agent::View::ITSMChangeMyChangesOverview requested pending approval approved in progress pending pir Defines the workorder states that will be used as filters in the MyWorkorders overview. Frontend::Agent::View::ITSMChangeMyWorkOrdersOverview created accepted ready in progress Defines the default sort order in the MyChanges overview. Frontend::Agent::View::ITSMChangeMyChangesOverview Down Up Required privileges to view the list of own changes. Frontend::Agent::View::ITSMChangeMyChangesOverview ro Defines the shown columns in the MyChanges overview. This option has no effect on the position of the column. Frontend::Agent::View::ITSMChangeMyChangesOverview 0 - Disabled 1 - Enabled Defines the default sort criteria of the changes in the MyChanges overview. Frontend::Agent::View::ITSMChangeMyChangesOverview Change number Change title Change state Category Impact Priority Requested time Planned start time Planned end time Actual start time Actual end time Create time Defines the default sort order in the MyWorkorders overview. Frontend::Agent::View::ITSMChangeMyWorkOrdersOverview Down Up Required privileges to view the list of own workorders. Frontend::Agent::View::ITSMChangeMyWorkOrdersOverview ro Defines the shown columns in the MyWorkorders overview. This option has no effect on the position of the column. Frontend::Agent::View::ITSMChangeMyWorkOrdersOverview 0 - Disabled 1 - Enabled Defines the default sort criteria of the changes in the MyWorkorders overview. Frontend::Agent::View::ITSMChangeMyWorkOrdersOverview Change number Change title Change state Category Impact Priority Requested time Planned start time Planned end time Actual start time Actual end time Create time Defines the workorder states that will be used as filters in the PIR overview. Frontend::Agent::View::ITSMChangePIROverview accepted ready in progress closed canceled Defines the default sort order in the PIR overview. Frontend::Agent::View::ITSMChangePIROverview Down Up Required privileges to view the list of changes with an upcoming PIR (Post Implementation Review). Frontend::Agent::View::ITSMChangePIROverview ro Defines the shown columns in the PIR overview. This option has no effect on the position of the column. Frontend::Agent::View::ITSMChangePIROverview 0 - Disabled 1 - Enabled Defines the default sort criteria of the changes in the PIR overview. Frontend::Agent::View::ITSMChangePIROverview Change number Change title Change state Category Impact Priority Requested time Planned start time Planned end time Actual start time Actual end time Create time Defines the workorder types that will be used to show the PIR overview. Frontend::Agent::View::ITSMChangePIROverview pir Uses richtext for viewing and editing ticket notification. Frontend::Admin::View::ITSMChangeNotification 1 Defines the width for the rich text editor component for this screen. Enter number (pixels) or percent value (relative). Frontend::Admin::View::ITSMChangeNotification 620 Defines the height for the rich text editor component for this screen. Enter number (pixels) or percent value (relative). Frontend::Admin::View::ITSMChangeNotification 320 Defines if it will be possible to print the accounted time. Frontend::Agent::View::ITSMChangePrint 1 Required privileges to print a change. Frontend::Agent::View::ITSMChangePrint ro Defines if it will be possible to print the planned effort. Frontend::Agent::View::ITSMChangePrint 1 Defines if the requested date should be print by customer. Frontend::Agent::View::ITSMChangePrint 1 Dynamic fields (for changes and workorders) shown in the change print screen of the agent interface. Frontend::Agent::View::ITSMChangePrint 0 - Disabled 1 - Enabled Defines if the requested date should be searched by customer. Frontend::Agent::View::ITSMChangeSearch 1 Dynamic fields shown in the change search screen of the agent interface. Frontend::Agent::View::ITSMChangeSearch 0 - Disabled 1 - Enabled Defines the shown columns in the change search. This option has no effect on the position of the column. Frontend::Agent::View::ITSMChangeSearch 0 - Disabled 1 - Enabled Required privileges to create a template from a change. Frontend::Agent::View::ITSMChangeTemplate rw Required privileges to move changes in time. Frontend::Agent::View::ITSMChangeTimeSlot rw Defines if the accounted time should be shown. Frontend::Agent::View::ITSMChangeZoom 1 Required privileges to view changes. Frontend::Agent::View::ITSMChangeZoom ro Defines if the planned effort should be shown. Frontend::Agent::View::ITSMChangeZoom 1 Defines if the requested date should be shown by customer. Frontend::Agent::View::ITSMChangeZoom 1 Defines if the workorder state should be shown. Frontend::Agent::View::ITSMChangeZoom 0 Defines if the workorder title should be shown. Frontend::Agent::View::ITSMChangeZoom 0 Defines shown graph attributes. Frontend::Agent::View::ITSMChangeZoom #DC143C 2 #B22222 #F08080 #FF4500 #FF7F50 #696969 #C0C0C0 #4682B4 #87CEEB #006400 #3CB371 Defines the shown attributes of a workorder in the tooltip of the workorder graph in the change zoom. To show workorder dynamic fields in the tooltip, they must be specified like DynamicField_WorkOrderFieldName1, DynamicField_WorkOrderFieldName2, etc. Frontend::Agent::View::ITSMChangeZoom 1 1 1 1 1 1 1 1 0 0 0 0 0 0 Dynamic fields shown in the change zoom screen of the agent interface. Frontend::Agent::View::ITSMChangeZoom 0 - Disabled 1 - Enabled Required privileges to delete a template. Frontend::Agent::View::ITSMChangeTemplateDelete rw Required privileges to edit a template. Frontend::Agent::View::ITSMChangeTemplateEdit rw Required privileges to edit the content of a template. Frontend::Agent::View::ITSMChangeTemplateEditContent rw Defines the default change title for a dummy change which is needed to edit a workorder template. Frontend::Agent::View::ITSMChangeTemplateEditContent Helper dummy change needed for editing a workorder template Required privileges to edit the content of a template. Frontend::Agent::View::ITSMChangeTemplateEditCAB rw Defines the template types that will be used as filters in the template overview. Frontend::Agent::View::ITSMChangeTemplateOverview ITSMChange ITSMWorkOrder CAB Defines the default sort order in the template overview. Frontend::Agent::View::ITSMChangeTemplateOverview Down Up Required privileges to view overview over all templates. Frontend::Agent::View::ITSMChangeTemplateOverview ro Defines the shown columns in the template overview. This option has no effect on the position of the column. Frontend::Agent::View::ITSMChangeTemplateOverview 0 - Disabled 1 - Enabled Defines the default sort criteria of the changes in the template overview. Frontend::Agent::View::ITSMChangeTemplateOverview Template Name Template type Validity Create time Change time Dynamic fields shown in the workorder add screen of the agent interface. Frontend::Agent::View::ITSMWorkOrderAdd 0 - Disabled 1 - Enabled 2 - Enabled and required Required privileges to add a workorder. Frontend::Agent::View::ITSMWorkOrderAdd rw Defines if the planned effort should be shown. Frontend::Agent::View::ITSMWorkOrderAdd 1 Required privileges to add a workorder. Frontend::Agent::View::ITSMWorkOrderAddFromTemplate rw Required privileges to change the workorder agent. Frontend::Agent::View::ITSMWorkOrderAgent rw Required privileges to delete a workorder. Frontend::Agent::View::ITSMWorkOrderDelete rw Dynamic fields shown in the workorder edit screen of the agent interface. Frontend::Agent::View::ITSMWorkOrderEdit 0 - Disabled 1 - Enabled 2 - Enabled and required Required privileges to edit a workorder. Frontend::Agent::View::ITSMWorkOrderEdit rw Defines if the planned effort should be shown. Frontend::Agent::View::ITSMWorkOrderEdit 1 Shows a checkbox in the workorder edit screen of the agent interface that defines if the the following workorders should also be moved if a workorder is modified and the planned end time has changed. Frontend::Agent::View::ITSMWorkOrderEdit 1 Required privileges to view the history of a workorder. Frontend::Agent::View::ITSMWorkOrderHistory ro Required privileges to view the history zoom of a workorder. Frontend::Agent::View::ITSMWorkOrderHistoryZoom ro Defines if the accounted time should be shown. Frontend::Agent::View::ITSMWorkOrderReport 1 Defines if the actual start and end times should be set. Frontend::Agent::View::ITSMWorkOrderReport 0 Dynamic fields shown in the workorder report screen of the agent interface. Frontend::Agent::View::ITSMWorkOrderReport 0 - Disabled 1 - Enabled 2 - Enabled and required Required privileges to write a report for the workorder. Frontend::Agent::View::ITSMWorkOrderReport rw Required privileges in order for an agent to take a workorder. Frontend::Agent::View::ITSMWorkOrderAgent rw Required privileges to create a template from a workorder. Frontend::Agent::View::ITSMWorkOrderTemplate rw Defines if the accounted time should be shown. Frontend::Agent::View::ITSMWorkOrderZoom 1 Required privileges to view a workorder. Frontend::Agent::View::ITSMWorkOrderZoom ro Defines if the planned effort should be shown. Frontend::Agent::View::ITSMWorkOrderZoom 1 Dynamic fields shown in the workorder zoom screen of the agent interface. Frontend::Agent::View::ITSMWorkOrderZoom 0 - Disabled 1 - Enabled Defines the change states that will be used as filters in the customer change schedule overview. Frontend::Customer::View::ITSMChangeScheduleOverview approved in progress Defines the default sort order in the customer change schedule overview. Frontend::Customer::View::ITSMChangeScheduleOverview Down Up Defines the shown columns in the customer change schedule overview. This option has no effect on the position of the column. Frontend::Customer::View::ITSMChangeScheduleOverview 0 - Disabled 1 - Enabled 1 1 Defines that only changes containing Workorders linked with services, which the customer user has permission to use will be shown. Any other changes will not be displayed. Frontend::Customer::View::ITSMChangeScheduleOverview 1 Defines the default sort criteria of the changes in the customer change schedule overview. Frontend::Customer::View::ITSMChangeScheduleOverview Change number Change title Change state Category Impact Priority Requested time Planned start time Planned end time Actual start time Actual end time Create time Module to check if WorkOrderAdd or WorkOrderAddFromTemplate should be permitted. Core::ITSMChange Kernel::System::ITSMChange::Permission::AddWorkOrderCheck 1 0 Module to check the change manager. Core::ITSMChange Kernel::System::ITSMChange::Permission::ChangeManagerCheck 0 1 Module to check the change builder. Core::ITSMChange Kernel::System::ITSMChange::Permission::ChangeBuilderCheck 0 1 Module to check the agent. Core::ITSMChange Kernel::System::ITSMChange::Permission::ChangeAgentCheck 0 1 Module to check the CAB members. Core::ITSMChange Kernel::System::ITSMChange::Permission::CABCheck 0 1 Module to check the change manager. Core::ITSMWorkOrder Kernel::System::ITSMChange::ITSMWorkOrder::Permission::ChangeManagerCheck 0 1 Module to check the change builder. Core::ITSMWorkOrder Kernel::System::ITSMChange::ITSMWorkOrder::Permission::ChangeBuilderCheck 0 1 Module to check the workorder agent. Core::ITSMWorkOrder Kernel::System::ITSMChange::ITSMWorkOrder::Permission::WorkOrderAgentCheck 0 1 Module to check the CAB members. Core::ITSMWorkOrder Kernel::System::ITSMChange::ITSMWorkOrder::Permission::CABCheck 0 1 Module to check whether no workorder agent is set. Core::ITSMWorkOrder Kernel::System::ITSMChange::ITSMWorkOrder::Permission::EmptyAgentCheck 0 1 Module to check whether the agent is contained in the configured list. Core::ITSMWorkOrder Kernel::System::ITSMChange::ITSMWorkOrder::Permission::ListAgentCheck 0 1 This ACL module restricts the usuage of the ticket types that are defined in the sysconfig option 'ITSMChange::AddChangeLinkTicketTypes', to users of the groups as defined in "ITSMChange::RestrictTicketTypes::Groups". As this ACL could collide with other ACLs which are also related to the ticket type, this sysconfig option is disabled by default and should only be activated if needed. Core::Ticket::ACL Kernel::System::Ticket::Acl::RestrictTicketTypes Sets up the state machine for changes. Core::ITSMStateMachine Change ITSM::ChangeManagement::Change::State Sets up the state machine for workorders. Core::ITSMStateMachine WorkOrder ITSM::ChangeManagement::WorkOrder::State Defines whether notifications should be sent. Core::Notifications 1 Configures how often the notifications are sent when planned the start time or other time values have been reached/passed. Core::Notifications once regularly If frequency is 'regularly', you can configure how often the notifications are sent (every X hours). Core::Notifications 1 Determines if an agent can exchange the X-axis of a stat if he generates one. Frontend::Agent::View::Stats 1 Determines if the common stats module may generate stats about changes. Core::Stats Kernel::System::Stats::Dynamic::ITSMChangeManagement Determines if the common stats module may generate stats about changes regarding change state updates within a timeperiod. Core::Stats Kernel::System::Stats::Dynamic::ITSMChangeManagementHistory Determines if the common stats module may generate stats about changes regarding the relation between changes and incident tickets. Core::Stats Kernel::System::Stats::Dynamic::ITSMChangeManagementChangesIncidents Determines if the common stats module may generate stats about the number of Rfc tickets a requester created. Core::Stats Kernel::System::Stats::Dynamic::ITSMChangeManagementRfcRequester Determines if the common stats module may generate stats about changes done for config item classes. Core::Stats Kernel::System::Stats::Dynamic::ITSMChangeManagementChangesPerCIClasses Selects the change number generator module. "AutoIncrement" increments the change number, the SystemID and the counter are used with SystemID.counter format (e.g. 100118, 100119). With "Date", the change numbers will be generated by the current date and a counter; this format looks like Year.Month.Day.counter, e.g. 2010062400001, 2010062400002. With "DateChecksum", the counter will be appended as checksum to the string of date plus the SystemID. The checksum will be rotated on a daily basis. This format looks like Year.Month.Day.SystemID.Counter.CheckSum, e.g. 2010062410000017, 2010062410000026. Core::ITSMChange Kernel::System::ITSMChange::Number::DateChecksum Sets the minimal change counter size (if "AutoIncrement" was selected as ITSMChange::NumberGenerator). Default is 5, this means the counter starts from 10000. Core::ITSMChange 5 Sets the minimal change counter size (if "AutoIncrement" was selected as ITSMChange::NumberGenerator). Default is 5, this means the counter starts from 10000. Core::ITSMChange 5 Enables the minimal change counter size (if "Date" was selected as ITSMChange::NumberGenerator). Core::ITSMChange 1 Parameters for the UserCreateWorkOrderNextMask object in the preference view of the agent interface. Frontend::Agent::View::Preferences Kernel::Output::HTML::Preferences::Generic Miscellaneous Other Settings Screen after creating a workorder Configure which screen should be shown after a new workorder has been created. Workorder Zoom Change Zoom AgentITSMWorkOrderZoom UserCreateWorkOrderNextMask 4000 1 Parameters for the pages (in which the changes are shown) of the small change overview. Frontend::Agent::View::Preferences Kernel::Output::HTML::Preferences::Generic Miscellaneous Other Settings Change Overview "Small" Limit Change limit per page for Change Overview "Small". 10 15 20 25 30 35 25 UserChangeOverviewSmallPageShown 8000 0 Stores change and workorder ids and their corresponding template id, while a user is editing a template. Frontend::Agent::View::Preferences Kernel::Output::HTML::Preferences::Generic Miscellaneous Other Settings Change and Workorder Templates Change and workorder templates edited by this user. Template Input UserITSMChangeManagementTemplateEdit 9000 0 Change search backend router of the agent interface. Frontend::Agent::ModuleRegistration::MainMenu::Search Action=AgentITSMChangeSearch;Subaction=AJAX JavaScript function for the search frontend. Frontend::Agent::ModuleRegistration::MainMenu::Search ITSM.Agent.ChangeManagement.Search.OpenSearchDialog('AgentITSMChangeSearch') Data used to export the search result in CSV format. Frontend::Agent::View::ITSMChangeSearch ChangeNumber ChangeTitle ChangeBuilder WorkOrderCount ChangeState Priority PlannedStartTime PlannedEndTime Set the default height (in pixels) of inline HTML fields in the change zoom screen and workorder zoom screen of the agent interface. Frontend::Agent::View::ITSMChangeZoom 100 Set the maximum height (in pixels) of inline HTML fields in the change zoom screen and workorder zoom screen of the agent interface. Frontend::Agent::View::ITSMChangeZoom 2500 List of JS files to always be loaded for the agent interface. Frontend::Base::Loader ITSM.Agent.ChangeManagement.CABMemberSearch.js ITSM.Agent.ChangeManagement.Search.js ITSM.Agent.ChangeManagement.UserSearch.js List of all change events to be displayed in the GUI. Frontend::Admin ChangeAddPre ChangeAddPost ChangeUpdatePre ChangeUpdatePost ChangeCABUpdatePre ChangeCABUpdatePost ChangeCABDeletePre ChangeCABDeletePost ChangeDeletePre ChangeDeletePost ChangeAttachmentAddPost ChangeAttachmentDeletePost List of all workorder events to be displayed in the GUI. Frontend::Admin WorkOrderAddPre WorkOrderAddPost WorkOrderUpdatePre WorkOrderUpdatePost WorkOrderDeletePre WorkOrderDeletePost WorkOrderAttachmentAddPost WorkOrderAttachmentDeletePost WorkOrderReportAttachmentAddPost WorkOrderReportAttachmentDeletePost Performs the configured action for each event (as an Invoker) for each configured Webservice. Core::Event::ITSMChange Kernel::GenericInterface::Event::Handler 1 Performs the configured action for each event (as an Invoker) for each configured Webservice. Core::Event::ITSMWorkOrder Kernel::GenericInterface::Event::Handler 1 Defines available groups for the admin overview screen. Frontend::Base::NavBarModule Change Settings 9000