Frontend module registration for the agent interface. Frontend::Agent::ModuleRegistration Additional ITSM ticket fields. Additional ITSM Fields Ticket Loader module registration for the agent interface. Frontend::Agent::ModuleRegistration::Loader Core.Agent.TicketAction.js Core.Agent.TicketActionCommon.js Core.Agent.TicketFormDraft.js ITSM.Agent.ITSMIncidentProblemManagement.js Frontend module registration for the agent interface. Frontend::Agent::ModuleRegistration Ticket decision. Decision Ticket Loader module registration for the agent interface. Frontend::Agent::ModuleRegistration::Loader Core.Agent.TicketAction.js Core.Agent.TicketActionCommon.js Core.Agent.TicketFormDraft.js ITSM.Agent.ITSMIncidentProblemManagement.js Shows a link in the menu to modify additional ITSM fields in the ticket zoom view of the agent interface. Frontend::Agent::View::TicketZoom::MenuModule Kernel::Output::HTML::TicketMenu::Generic Additional ITSM Fields Change the ITSM fields! AgentTicketAddtlITSMField Action=AgentTicketAddtlITSMField;TicketID=[% Data.TicketID | html %] TicketAction Shows a link in the menu to change the decision of a ticket in its zoom view of the agent interface. Frontend::Agent::View::TicketZoom::MenuModule Kernel::Output::HTML::TicketMenu::Generic Decision Add a decision! AgentTicketDecision Action=AgentTicketDecision;TicketID=[% Data.TicketID | html %] TicketAction Required permissions to use the additional ITSM field screen in the agent interface. Frontend::Agent::View::TicketAddtlITSMField rw Defines if a ticket lock is required in the additional ITSM field screen of the agent interface (if the ticket isn't locked yet, the ticket gets locked and the current agent will be set automatically as its owner). Frontend::Agent::View::TicketAddtlITSMField 0 Sets the ticket type in the additional ITSM field screen of the agent interface (Ticket::Type needs to be activated). Frontend::Agent::View::TicketAddtlITSMField 0 Sets the service in the additional ITSM field screen of the agent interface (Ticket::Service needs to be activated). Frontend::Agent::View::TicketAddtlITSMField 0 Sets if service must be selected by the agent. Frontend::Agent::View::TicketAddtlITSMField 0 Sets if SLA must be selected by the agent. Frontend::Agent::View::TicketAddtlITSMField 0 Sets the queue in the ticket responsible screen of a zoomed ticket in the agent interface. Frontend::Agent::View::TicketAddtlITSMField 0 Sets if queue must be selected by the agent. Frontend::Agent::View::TicketAddtlITSMField 0 Sets the ticket owner in the additional ITSM field screen of the agent interface. Frontend::Agent::View::TicketAddtlITSMField 0 Sets if ticket owner must be selected by the agent. Frontend::Agent::View::TicketAddtlITSMField 0 Sets the ticket responsible in the additional ITSM field screen of the agent interface. Frontend::Agent::View::TicketAddtlITSMField 0 Sets if ticket responsible must be selected by the agent. Frontend::Agent::View::TicketAddtlITSMField 0 If a note is added by an agent, sets the state of a ticket in the additional ITSM field screen of the agent interface. Frontend::Agent::View::TicketAddtlITSMField 0 Sets if state must be selected by the agent. Frontend::Agent::View::TicketAddtlITSMField 0 Defines the next state of a ticket after adding a note, in the additional ITSM field screen of the agent interface. Frontend::Agent::View::TicketAddtlITSMField open closed pending reminder pending auto Defines the default next state of a ticket after adding a note, in the additional ITSM field screen of the agent interface. Frontend::Agent::View::TicketAddtlITSMField open Allows adding notes in the additional ITSM field screen of the agent interface. Frontend::Agent::View::TicketAddtlITSMField 0 Sets if note must be filled in by the agent. Can be overwritten by Ticket::Frontend::NeedAccountedTime. Frontend::Agent::View::TicketAddtlITSMField 0 Defines the default subject of a note in the additional ITSM field screen of the agent interface. Frontend::Agent::View::TicketAddtlITSMField Defines the default body of a note in the additional ITSM field screen of the agent interface. Frontend::Agent::View::TicketAddtlITSMField Shows a list of all the involved agents on this ticket, in the additional ITSM field screen of the agent interface. Frontend::Agent::View::TicketAddtlITSMField 0 Shows a list of all the possible agents (all agents with note permissions on the queue/ticket) to determine who should be informed about this note, in the additional ITSM field screen of the agent interface. Frontend::Agent::View::TicketAddtlITSMField 0 Defines if the note in the ticket note screen of the agent interface is visible for the customer by default. Frontend::Agent::View::TicketAddtlITSMField 0 Shows the ticket priority options in the additional ITSM field screen of the agent interface. Frontend::Agent::View::TicketAddtlITSMField 0 Defines the default ticket priority in the additional ITSM field screen of the agent interface. Frontend::Agent::View::TicketAddtlITSMField 3 normal Shows the title fields in the additional ITSM field screen of the agent interface. Frontend::Agent::View::TicketAddtlITSMField 1 Allows to save current work as draft in the ticket note screen of the agent interface. Frontend::Agent::View::TicketAddtlITSMField 1 Defines the history type for the additional ITSM field screen action, which gets used for ticket history. Frontend::Agent::View::TicketAddtlITSMField AddNote Defines the history comment for the additional ITSM field screen action, which gets used for ticket history. Frontend::Agent::View::TicketAddtlITSMField %%FreeText Dynamic fields shown in the additional ITSM field screen of the agent interface. Frontend::Agent::View::TicketAddtlITSMField 0 - Disabled 1 - Enabled 2 - Enabled and required Defines if the service incident state should be shown during service selection in the agent interface. Frontend::Agent::View::TicketAddtlITSMField 1 Required permissions to use the decision screen in the agent interface. Frontend::Agent::View::TicketDecision rw Defines if a ticket lock is required in the decision screen of the agent interface (if the ticket isn't locked yet, the ticket gets locked and the current agent will be set automatically as its owner). Frontend::Agent::View::TicketDecision 0 Sets the ticket type in the decision screen of the agent interface (Ticket::Type needs to be activated). Frontend::Agent::View::TicketDecision 0 Sets the service in the decision screen of the agent interface (Ticket::Service needs to be activated). Frontend::Agent::View::TicketDecision 0 Sets if service must be selected by the agent. Frontend::Agent::View::TicketDecision 0 Sets if SLA must be selected by the agent. Frontend::Agent::View::TicketDecision 0 Sets the queue in the ticket note screen of a zoomed ticket in the agent interface. Frontend::Agent::View::TicketDecision 0 Sets if queue must be selected by the agent. Frontend::Agent::View::TicketDecision 0 Sets the ticket owner in the decision screen of the agent interface. Frontend::Agent::View::TicketDecision 0 Sets if ticket owner must be selected by the agent. Frontend::Agent::View::TicketDecision 0 Sets the ticket responsible in the decision screen of the agent interface. Frontend::Agent::View::TicketDecision 0 Sets if ticket responsible must be selected by the agent. Frontend::Agent::View::TicketDecision 0 If a note is added by an agent, sets the state of a ticket in the decision screen of the agent interface. Frontend::Agent::View::TicketDecision 0 Sets if state must be selected by the agent. Frontend::Agent::View::TicketDecision 0 Defines the next state of a ticket after adding a note, in the decision screen of the agent interface. Frontend::Agent::View::TicketDecision open closed pending reminder pending auto Defines the default next state of a ticket after adding a note, in the decision screen of the agent interface. Frontend::Agent::View::TicketDecision open Allows adding notes in the decision screen of the agent interface. Frontend::Agent::View::TicketDecision 1 Sets if note must be filled in by the agent. Can be overwritten by Ticket::Frontend::NeedAccountedTime. Frontend::Agent::View::TicketDecision 0 Defines the default subject of a note in the decision screen of the agent interface. Frontend::Agent::View::TicketDecision Defines the default body of a note in the decision screen of the agent interface. Frontend::Agent::View::TicketDecision Shows a list of all the involved agents on this ticket, in the decision screen of the agent interface. Frontend::Agent::View::TicketDecision 0 Shows a list of all the possible agents (all agents with note permissions on the queue/ticket) to determine who should be informed about this note, in the decision screen of the agent interface. Frontend::Agent::View::TicketDecision 0 Defines if the note in the ticket note screen of the agent interface is visible for the customer by default. Frontend::Agent::View::TicketDecision 0 Shows the ticket priority options in the decision screen of the agent interface. Frontend::Agent::View::TicketDecision 0 Defines the default ticket priority in the decision screen of the agent interface. Frontend::Agent::View::TicketDecision 3 normal Shows the title fields in the decision screen of the agent interface. Frontend::Agent::View::TicketDecision 0 Allows to save current work as draft in the ticket note screen of the agent interface. Frontend::Agent::View::TicketDecision 1 Defines the history type for the decision screen action, which gets used for ticket history. Frontend::Agent::View::TicketDecision AddNote Defines the history comment for the decision screen action, which gets used for ticket history. Frontend::Agent::View::TicketDecision %%Note Dynamic fields shown in the decision screen of the agent interface. Frontend::Agent::View::TicketDecision 0 - Disabled 1 - Enabled 2 - Enabled and required Defines if the service incident state should be shown during service selection in the agent interface. Frontend::Agent::View::TicketDecision 1 Enables the stats module to generate statistics about the average of ITSM ticket first level solution rate. Core::Stats Kernel::System::Stats::Dynamic::ITSMTicketFirstLevelSolutionRate Enables the stats module to generate statistics about the average of ITSM ticket solution. Core::Stats Kernel::System::Stats::Dynamic::ITSMTicketSolutionTimeAverage Defines if the service incident state should be shown during service selection in the agent interface. Frontend::Agent::View::TicketPhoneNew 1 Defines if the service incident state should be shown during service selection in the agent interface. Frontend::Agent::View::TicketEmailNew 1 Defines if the service incident state should be shown during service selection in the agent interface. Frontend::Agent::View::TicketClose 1 Defines if the service incident state should be shown during service selection in the agent interface. Frontend::Agent::View::TicketFreeText 1 Defines if the service incident state should be shown during service selection in the agent interface. Frontend::Agent::View::TicketNote 1 Defines if the service incident state should be shown during service selection in the agent interface. Frontend::Agent::View::TicketOwner 1 Defines if the service incident state should be shown during service selection in the agent interface. Frontend::Agent::View::TicketPending 1 Defines if the service incident state should be shown during service selection in the agent interface. Frontend::Agent::View::TicketPriority 1 Defines if the service incident state should be shown during service selection in the agent interface. Frontend::Agent::View::TicketResponsible 1 Defines which items are available for 'Action' in third level of the ACL structure. Core::Ticket::ACL AgentTicketAddtlITSMField AgentTicketDecision Frontend module registration for the agent interface. Frontend::Agent::ModuleRegistration Module to dynamically show the service incident state and to calculate the priority. Service Incident State and Priority Calculation Ticket Modifies the display order of the dynamic field ITSMImpact and other things. Frontend::Base::OutputFilter Kernel::Output::HTML::FilterElementPost::ITSMIncidentProblemManagement 0 1 1 1 1 1 1 1 1 1 1 1 1