# -- # Copyright (C) 2001-2019 OTRS AG, https://otrs.com/ # -- # This software comes with ABSOLUTELY NO WARRANTY. For details, see # the enclosed file COPYING for license information (GPL). If you # did not receive this file, see https://www.gnu.org/licenses/gpl-3.0.txt. # -- package Kernel::Output::HTML::ArticleAction::AgentTicketBounce; use strict; use warnings; use Kernel::Language qw(Translatable); our @ObjectDependencies = ( 'Kernel::Config', 'Kernel::Output::HTML::Layout', 'Kernel::System::Log', 'Kernel::System::Ticket', ); sub new { my ( $Type, %Param ) = @_; # allocate new hash for object my $Self = {}; bless( $Self, $Type ); return $Self; } # optional AclActionLookup sub CheckAccess { my ( $Self, %Param ) = @_; # Check needed stuff. for my $Needed (qw(Ticket Article ChannelName UserID)) { if ( !$Param{$Needed} ) { $Kernel::OM->Get('Kernel::System::Log')->Log( Priority => 'error', Message => "Need $Needed!", ); return; } } # check basic conditions if ( $Param{ChannelName} ne 'Email' ) { return; } if ( $Param{Article}->{SenderType} eq 'system' ) { return; } my $ConfigObject = $Kernel::OM->Get('Kernel::Config'); # check if module is registered return if !$ConfigObject->Get('Frontend::Module')->{AgentTicketBounce}; # check Acl return if !$Param{AclActionLookup}->{AgentTicketBounce}; my $TicketObject = $Kernel::OM->Get('Kernel::System::Ticket'); my $Config = $ConfigObject->Get('Ticket::Frontend::AgentTicketBounce'); if ( $Config->{Permission} ) { my $Ok = $TicketObject->TicketPermission( Type => $Config->{Permission}, TicketID => $Param{Ticket}->{TicketID}, UserID => $Param{UserID}, LogNo => 1, ); return if !$Ok; } if ( $Config->{RequiredLock} ) { my $Locked = $TicketObject->TicketLockGet( TicketID => $Param{Ticket}->{TicketID} ); if ($Locked) { my $AccessOk = $TicketObject->OwnerCheck( TicketID => $Param{Ticket}->{TicketID}, OwnerID => $Param{UserID}, ); return if !$AccessOk; } } return 1; } sub GetConfig { my ( $Self, %Param ) = @_; # Check needed stuff. for my $Needed (qw(Ticket Article UserID)) { if ( !$Param{$Needed} ) { $Kernel::OM->Get('Kernel::System::Log')->Log( Priority => 'error', Message => "Need $Needed!", ); return; } } my %MenuItem = ( ItemType => 'Link', Description => Translatable('Bounce Article to a different mail address'), Name => Translatable('Bounce'), Class => 'AsPopup PopupType_TicketAction', Link => "Action=AgentTicketBounce;TicketID=$Param{Ticket}->{TicketID};ArticleID=$Param{Article}->{ArticleID}", ); return ( \%MenuItem ); } 1;