# -- # Copyright (C) 2001-2019 OTRS AG, https://otrs.com/ # -- # This software comes with ABSOLUTELY NO WARRANTY. For details, see # the enclosed file COPYING for license information (GPL). If you # did not receive this file, see https://www.gnu.org/licenses/gpl-3.0.txt. # -- package Kernel::System::Ticket::CustomerPermission::CustomerIDCheck; use strict; use warnings; our @ObjectDependencies = ( 'Kernel::Config', 'Kernel::System::CustomerUser', 'Kernel::System::Log', 'Kernel::System::Ticket', ); sub new { my ( $Type, %Param ) = @_; # allocate new hash for object my $Self = {}; bless( $Self, $Type ); return $Self; } sub Run { my ( $Self, %Param ) = @_; # check needed stuff for (qw(TicketID UserID)) { if ( !$Param{$_} ) { $Kernel::OM->Get('Kernel::System::Log')->Log( Priority => 'error', Message => "Need $_!", ); return; } } # disable output of customer company tickets if configured return if $Kernel::OM->Get('Kernel::Config')->Get('Ticket::Frontend::CustomerDisableCompanyTicketAccess'); # get ticket data my %Ticket = $Kernel::OM->Get('Kernel::System::Ticket')->TicketGet( TicketID => $Param{TicketID}, DynamicFields => 0, ); return if !%Ticket; return if !$Ticket{CustomerID}; # get customer user object my $CustomerUserObject = $Kernel::OM->Get('Kernel::System::CustomerUser'); # get customer ids my @CustomerIDs = $CustomerUserObject->CustomerIDs( User => $Param{UserID}, ); # check customer ids, return access if customer id is the same CUSTOMERID: for my $CustomerID (@CustomerIDs) { next CUSTOMERID if !$CustomerID; return 1 if lc $Ticket{CustomerID} eq lc $CustomerID; } # return no access return; } 1;