# -- # Copyright (C) 2001-2019 OTRS AG, https://otrs.com/ # -- # This software comes with ABSOLUTELY NO WARRANTY. For details, see # the enclosed file COPYING for license information (GPL). If you # did not receive this file, see https://www.gnu.org/licenses/gpl-3.0.txt. # -- package Kernel::System::Ticket::CustomerPermission::GroupCheck; use strict; use warnings; our @ObjectDependencies = ( 'Kernel::System::CustomerGroup', 'Kernel::System::Log', 'Kernel::System::Queue', 'Kernel::System::Ticket', ); sub new { my ( $Type, %Param ) = @_; # allocate new hash for object my $Self = {}; bless( $Self, $Type ); return $Self; } sub Run { my ( $Self, %Param ) = @_; # check needed stuff for (qw(TicketID UserID Type)) { if ( !$Param{$_} ) { $Kernel::OM->Get('Kernel::System::Log')->Log( Priority => 'error', Message => "Need $_!", ); return; } } # get ticket data my %Ticket = $Kernel::OM->Get('Kernel::System::Ticket')->TicketGet( TicketID => $Param{TicketID}, DynamicFields => 0, ); return if !%Ticket; return if !$Ticket{QueueID}; # get ticket group my $GroupID = $Kernel::OM->Get('Kernel::System::Queue')->GetQueueGroupID( QueueID => $Ticket{QueueID}, ); # get user groups my %GroupIDs = $Kernel::OM->Get('Kernel::System::CustomerGroup')->GroupMemberList( UserID => $Param{UserID}, Type => $Param{Type}, Result => 'HASH', ); # return access if customer is in group return 1 if $GroupIDs{$GroupID}; # return no access return; } 1;