# -- # Copyright (C) 2001-2019 OTRS AG, https://otrs.com/ # -- # This software comes with ABSOLUTELY NO WARRANTY. For details, see # the enclosed file COPYING for license information (GPL). If you # did not receive this file, see https://www.gnu.org/licenses/gpl-3.0.txt. # -- package Kernel::System::Ticket::Event::ForceState; use strict; use warnings; our @ObjectDependencies = ( 'Kernel::System::Log', 'Kernel::System::Ticket', ); sub new { my ( $Type, %Param ) = @_; # allocate new hash for object my $Self = {}; bless( $Self, $Type ); return $Self; } sub Run { my ( $Self, %Param ) = @_; # check needed stuff for (qw(Data Event Config)) { if ( !$Param{$_} ) { $Kernel::OM->Get('Kernel::System::Log')->Log( Priority => 'error', Message => "Need $_!" ); return; } } for (qw(TicketID)) { if ( !$Param{Data}->{$_} ) { $Kernel::OM->Get('Kernel::System::Log')->Log( Priority => 'error', Message => "Need $_ in Data!" ); return; } } # get ticket object my $TicketObject = $Kernel::OM->Get('Kernel::System::Ticket'); my %Ticket = $TicketObject->TicketGet( TicketID => $Param{Data}->{TicketID}, UserID => $Param{UserID}, DynamicFields => 0, ); # should I unlock a ticket after move? return 1 if lc $Ticket{Lock} ne 'lock'; # set now state OLDSTATE: for my $OldState ( sort keys %{ $Param{Config} } ) { next OLDSTATE if !$OldState; next OLDSTATE if $OldState ne $Ticket{State}; $TicketObject->TicketStateSet( TicketID => $Param{Data}->{TicketID}, State => $Param{Config}->{$OldState}, SendNoNotification => 1, UserID => 1, ); } return 1; } 1;