# -- # Copyright (C) 2001-2019 OTRS AG, https://otrs.com/ # -- # This software comes with ABSOLUTELY NO WARRANTY. For details, see # the enclosed file COPYING for license information (GPL). If you # did not receive this file, see https://www.gnu.org/licenses/gpl-3.0.txt. # -- package Kernel::System::Ticket::Event::TicketAppointments; use strict; use warnings; use parent qw(Kernel::System::AsynchronousExecutor); our @ObjectDependencies = ( 'Kernel::Config', 'Kernel::System::Log', 'Kernel::System::Ticket', ); sub new { my ( $Type, %Param ) = @_; # allocate new hash for object my $Self = {}; bless( $Self, $Type ); return $Self; } sub Run { my ( $Self, %Param ) = @_; # check needed stuff for my $Needed (qw(Data Event Config)) { if ( !$Param{$Needed} ) { $Kernel::OM->Get('Kernel::System::Log')->Log( Priority => 'error', Message => "Need $Needed!", ); return; } } for my $Needed (qw(TicketID)) { if ( !$Param{Data}->{$Needed} ) { $Kernel::OM->Get('Kernel::System::Log')->Log( Priority => 'error', Message => "Need $Needed in Data!", ); return; } } # loop protection: only execute this handler once for each ticket if ( $Kernel::OM->Get('Kernel::System::Ticket') ->{'_TicketAppointments::AlreadyProcessed'} ->{ $Param{Data}->{TicketID} }++ ) { return; } # handle ticket appointments in an asynchronous call return $Self->AsyncCall( ObjectName => 'Kernel::System::Calendar', FunctionName => 'TicketAppointmentProcessTicket', FunctionParams => { TicketID => $Param{Data}->{TicketID}, }, ); } 1;