# -- # Copyright (C) 2001-2019 OTRS AG, https://otrs.com/ # -- # This software comes with ABSOLUTELY NO WARRANTY. For details, see # the enclosed file COPYING for license information (GPL). If you # did not receive this file, see https://www.gnu.org/licenses/gpl-3.0.txt. # -- package Kernel::Output::HTML::ArticleAction::AgentTicketEmailResend; use strict; use warnings; use Kernel::Language qw(Translatable); use Kernel::System::VariableCheck qw(IsHashRefWithData); our @ObjectDependencies = ( 'Kernel::Config', 'Kernel::System::Log', 'Kernel::System::Ticket', 'Kernel::System::Ticket::Article', ); sub new { my ( $Type, %Param ) = @_; my $Self = {}; bless( $Self, $Type ); return $Self; } sub CheckAccess { my ( $Self, %Param ) = @_; for my $Needed (qw(Ticket Article ChannelName UserID)) { if ( !$Param{$Needed} ) { $Kernel::OM->Get('Kernel::System::Log')->Log( Priority => 'error', Message => "Need $Needed!", ); return; } } # Check basic conditions. if ( $Param{ChannelName} ne 'Email' ) { return; } # Check previous article transmission status. my $ArticleBackendObject = $Kernel::OM->Get('Kernel::System::Ticket::Article')->BackendForArticle( %{ $Param{Article} }, ); my $TransmissionStatus = $ArticleBackendObject->ArticleTransmissionStatus( ArticleID => $Param{Article}->{ArticleID}, ); return if !IsHashRefWithData($TransmissionStatus); # Only show resend action if previous transmission failed. if ( $TransmissionStatus->{Status} && $TransmissionStatus->{Status} ne 'Failed' ) { return; } my $ActionName = 'AgentTicketEmailResend'; my $ConfigObject = $Kernel::OM->Get('Kernel::Config'); # Check if module is registered. return if !$ConfigObject->Get('Frontend::Module')->{$ActionName}; # Check ACLs. return if !$Param{AclActionLookup}->{$ActionName}; my $TicketObject = $Kernel::OM->Get('Kernel::System::Ticket'); my $Config = $ConfigObject->Get("Ticket::Frontend::$ActionName"); if ( $Config->{Permission} ) { my $Ok = $TicketObject->TicketPermission( Type => $Config->{Permission}, TicketID => $Param{Ticket}->{TicketID}, UserID => $Param{UserID}, LogNo => 1, ); return if !$Ok; } if ( $Config->{RequiredLock} ) { my $Locked = $TicketObject->TicketLockGet( TicketID => $Param{Ticket}->{TicketID} ); if ($Locked) { my $AccessOk = $TicketObject->OwnerCheck( TicketID => $Param{Ticket}->{TicketID}, OwnerID => $Param{UserID}, ); return if !$AccessOk; } } return 1; } sub GetConfig { my ( $Self, %Param ) = @_; for my $Needed (qw(Ticket Article UserID)) { if ( !$Param{$Needed} ) { $Kernel::OM->Get('Kernel::System::Log')->Log( Priority => 'error', Message => "Need $Needed!", ); return; } } my %MenuItem = ( ItemType => 'Link', Description => Translatable('Resend this article'), Name => Translatable('Resend'), Class => 'AsPopup PopupType_TicketAction', Link => "Action=AgentTicketEmailResend;TicketID=$Param{Ticket}->{TicketID};ArticleID=$Param{Article}->{ArticleID}", ); return ( \%MenuItem ); } 1;