# -- # Copyright (C) 2001-2019 OTRS AG, https://otrs.com/ # -- # $origin: otrs - b9cf29ede488bbc3bf5bd0d49f422ecc65668a0c - Kernel/Output/HTML/Templates/Standard/AgentTicketActionCommon.tt # -- # This software comes with ABSOLUTELY NO WARRANTY. For details, see # the enclosed file COPYING for license information (GPL). If you # did not receive this file, see https://www.gnu.org/licenses/gpl-3.0.txt. # -- # --- # OTRSMasterSlave # --- # This module uses AgentTicketActionCommon as a base, for easy update and framework compatibility # special markers has been set along the file to easy spot the differences introduced by # OTRSMasterSlave package # --- [% RenderBlockStart("Properties") %]

[% RenderBlockStart("HeaderAgentTicketFreeText") %] [% Translate("Change Free Text of %s%s%s", Config('Ticket::Hook'), Config('Ticket::HookDivider'), Data.TicketNumber) | html %] [% RenderBlockEnd("HeaderAgentTicketFreeText") %] [% RenderBlockStart("HeaderAgentTicketOwner") %] [% Translate("Change Owner of %s%s%s", Config('Ticket::Hook'), Config('Ticket::HookDivider'), Data.TicketNumber) | html %] [% RenderBlockEnd("HeaderAgentTicketOwner") %] [% RenderBlockStart("HeaderAgentTicketClose") %] [% Translate("Close %s%s%s", Config('Ticket::Hook'), Config('Ticket::HookDivider'), Data.TicketNumber) | html %] [% RenderBlockEnd("HeaderAgentTicketClose") %] [% RenderBlockStart("HeaderAgentTicketNote") %] [% Translate("Add Note to %s%s%s", Config('Ticket::Hook'), Config('Ticket::HookDivider'), Data.TicketNumber) | html %] [% RenderBlockEnd("HeaderAgentTicketNote") %] [% RenderBlockStart("HeaderAgentTicketPending") %] [% Translate("Set Pending Time for %s%s%s", Config('Ticket::Hook'), Config('Ticket::HookDivider'), Data.TicketNumber) | html %] [% RenderBlockEnd("HeaderAgentTicketPending") %] [% RenderBlockStart("HeaderAgentTicketPriority") %] [% Translate("Change Priority of %s%s%s", Config('Ticket::Hook'), Config('Ticket::HookDivider'), Data.TicketNumber) | html %] [% RenderBlockEnd("HeaderAgentTicketPriority") %] [% RenderBlockStart("HeaderAgentTicketResponsible") %] [% Translate("Change Responsible of %s%s%s", Config('Ticket::Hook'), Config('Ticket::HookDivider'), Data.TicketNumber) | html %] [% RenderBlockEnd("HeaderAgentTicketResponsible") %] # --- # OTRSMasterSlave # --- [% RenderBlockStart("HeaderAgentTicketMasterSlave") %] [% Translate("Manage Master/Slave status for %s%s%s", Config('Ticket::Hook'), Config('Ticket::HookDivider'), Data.TicketNumber) | html %] [% RenderBlockEnd("HeaderAgentTicketMasterSlave") %] # --- — [% Data.Title | html %]

[% Translate("All fields marked with an asterisk (*) are mandatory.") | html %]

[% RenderBlockStart("TicketBack") %]

[% Translate("Cancel & close") | html %]

[% RenderBlockEnd("TicketBack") %] [% RenderBlockStart("PropertiesLock") %]

[% Translate("The ticket has been locked") | html %]. [% Translate("Undo & close") | html %]

[% RenderBlockEnd("PropertiesLock") %]
[% INCLUDE "FormElements/DraftNotifications.tt" %] [% RenderBlockStart("WidgetTicketActions") %]

[% Translate("Ticket Settings") | html %]

[% RenderBlockStart("Title") %]

[% Translate("This field is required.") | html %]

[% Translate("This field is required.") | html %]

[% RenderBlockEnd("Title") %] [% RenderBlockStart("Type") %]
[% Data.TypeStrg %]

[% Translate("This field is required.") | html %]

[% Translate("This field is required.") | html %]

[% RenderBlockEnd("Type") %] [% RenderBlockStart("Queue") %] [% IF Data.QueueMandatory %] [% ELSE %] [% END %]
[% Data.QueuesStrg %] [% IF Data.QueueMandatory %]

[% Translate("This field is required.") | html %]

[% END %]

[% Translate("Queue invalid.") | html %]

[% RenderBlockEnd("Queue") %] [% RenderBlockStart("Service") %] [% IF Data.ServiceMandatory %] [% ELSE %] [% END %]
[% Data.ServiceStrg %] [% IF Data.ServiceMandatory %]

[% Translate("This field is required.") | html %]

[% END %]

[% Translate("Service invalid.") | html %]

[% RenderBlockEnd("Service") %] [% RenderBlockStart("ServiceMandatory") %]
[% Data.ServiceStrg %]

[% Translate("This field is required.") | html %]

[% Translate("Service invalid.") | html %]

[% RenderBlockEnd("ServiceMandatory") %] [% RenderBlockStart("SLA") %] [% IF Data.SLAMandatory %] [% ELSE %] [% END %]
[% Data.SLAStrg %] [% IF Data.SLAMandatory %]

[% Translate("This field is required.") | html %]

[% Translate("SLA invalid.") | html %]

[% END %]
[% RenderBlockEnd("SLA") %] [% RenderBlockStart("SLAMandatory") %]
[% Data.SLAStrg %]

[% Translate("This field is required.") | html %]

[% Translate("SLA invalid.") | html %]

[% RenderBlockEnd("SLAMandatory") %] [% RenderBlockStart("Owner") %] [% IF Data.OwnerMandatory %] [% ELSE %] [% END %]
[% Data.OwnerStrg %] [% IF Data.OwnerMandatory %]

[% Translate("Please set a new owner!") | html %]

[% END %]

[% Translate("Owner invalid.") | html %]

[% RenderBlockEnd("Owner") %] [% RenderBlockStart("OwnerMandatory") %]
[% Data.OwnerStrg %]

[% Translate("Please set a new owner!") | html %]

[% Translate("Owner invalid.") | html %]

[% RenderBlockEnd("OwnerMandatory") %] [% RenderBlockStart("Responsible") %] [% IF Data.ResponsibleMandatory %] [% ELSE %] [% END %]
[% Data.ResponsibleStrg %] [% IF Data.ResponsibleMandatory %]

[% Translate("Please set a new responsible!") | html %]

[% Translate("Responsible invalid.") | html %]

[% END %]
[% RenderBlockEnd("Responsible") %] [% RenderBlockStart("ResponsibleMandatory") %]
[% Data.ResponsibleStrg %]

[% Translate("Please set a new responsible!") | html %]

[% Translate("Responsible invalid.") | html %]

[% RenderBlockEnd("ResponsibleMandatory") %] [% RenderBlockStart("State") %] [% IF Data.StateMandatory %] [% ELSE %] [% END %]
[% Data.StateStrg %] [% IF Data.StateMandatory %]

[% Translate("This field is required.") | html %]

[% Translate("State invalid.") | html %]

[% END %]
[% RenderBlockEnd("State") %] [% RenderBlockStart("StatePending") %]
[% Data.DateString %]

[% Translate("Date invalid!") | html %]

[% Translate("Date invalid!") | html %]

[% Translate("For all pending* states.") | html %]

[% RenderBlockEnd("StatePending") %] [% RenderBlockStart("Priority") %]
[% Data.PriorityStrg %]
[% RenderBlockEnd("Priority") %] [% RenderBlockStart("TicketTypeDynamicField") %]
[% Data.Label %]
[% Data.Field %]
[% RenderBlockEnd("TicketTypeDynamicField") %] # Example of how to use fixed dynamic field blocks for customizations. Block below is for fields of type 'Ticket'. # NOTE: Field1 and Field2 are the names of the dynamic fields and have to be replaced with the actual field names. #[% RenderBlockStart("TicketTypeDynamicField_Field1") %] #
# [% Data.Label %] #
# [% Data.Field %] #
#
#
#[% RenderBlockEnd("TicketTypeDynamicField_Field2") %] #[% RenderBlockStart("TicketTypeDynamicField_Field2") %] #
# [% Data.Label %] #
# [% Data.Field %] #
#
#
#[% RenderBlockEnd("TicketTypeDynamicField_Field2") %]
[% RenderBlockEnd("WidgetTicketActions") %] [% RenderBlockStart("WidgetArticle") %]

[% Translate("Add Article") | html %]

[% IF Data.WidgetStatus == 'Expanded' %] [% ELSE %]
[% END %]
[% RenderBlockStart("InformAdditionalAgents") %]
[% RenderBlockStart("InformAgent") %]
[% Data.OptionStrg %]
[% RenderBlockEnd("InformAgent") %] [% RenderBlockStart("InvolvedAgent") %]
[% Data.InvolvedAgentStrg %]
[% RenderBlockEnd("InvolvedAgent") %]

[% Translate("Here you can select additional agents which should receive a notification regarding the new article.") | html %]

[% RenderBlockEnd("InformAdditionalAgents") %] [% RenderBlockStart("InformAgentsWithoutSelection") %]
[% RenderBlockStart("InformAgentsWithoutSelectionSingleUser") %] [% Data.UserFullname %][% RenderBlockStart("InformAgentsWithoutSelectionSingleUserSeparator") %],[% RenderBlockEnd("InformAgentsWithoutSelectionSingleUserSeparator") %] [% RenderBlockEnd("InformAgentsWithoutSelectionSingleUser") %]
[% RenderBlockEnd("InformAgentsWithoutSelection") %]
[% RenderBlockStart("SubjectLabel") %] [% RenderBlockEnd("SubjectLabel") %] [% RenderBlockStart("SubjectLabelMandatory") %] [% RenderBlockEnd("SubjectLabelMandatory") %]

[% Translate("This field is required.") | html %]

[% Translate("This field is required.") | html %]

[% RenderBlockStart("TicketOptions") %]
[% RenderBlockEnd("TicketOptions") %] [% RenderBlockStart("StandardTemplate") %]
[% Data.StandardTemplateStrg %]

[% Translate("Setting a template will overwrite any text or attachment.") | html %]

[% RenderBlockEnd("StandardTemplate") %] [% RenderBlockStart("RichTextLabel") %] [% RenderBlockEnd("RichTextLabel") %] [% RenderBlockStart("RichTextLabelMandatory") %] [% RenderBlockEnd("RichTextLabelMandatory") %]

[% Translate("This field is required.") | html %]

[% Translate("This field is required.") | html %]

[% INCLUDE "FormElements/AttachmentList.tt" %]
[% RenderBlockStart("TimeUnitsLabel") %] [% RenderBlockEnd("TimeUnitsLabel") %] [% RenderBlockStart("TimeUnitsLabelMandatory") %] [% RenderBlockEnd("TimeUnitsLabelMandatory") %] [% RenderBlockStart("TimeUnits") %]

[% Translate("Invalid time!") | html %]

[% Translate("This field is required.") | html %]

[% RenderBlockEnd("TimeUnits") %] [% RenderBlockStart("ArticleTypeDynamicField") %]
[% Data.Label %]
[% Data.Field %] [% RenderBlockStart("ArticleTypeDynamicFieldError") %]

[% Translate("This field is required.") | html %]

[% RenderBlockEnd("ArticleTypeDynamicFieldError") %]
[% RenderBlockEnd("ArticleTypeDynamicField") %] # Example of how to use fixed dynamic field blocks for customizations. Block below is for fields of type 'Article'. # NOTE: Field1 and Field2 are the names of the dynamic fields and have to be replaced with the actual field names. #[% RenderBlockStart("ArticleTypeDynamicField_Field1") %] #
# [% Data.Label %] #
# [% Data.Field %] # [% IF (Data.MandatoryTooltip) %] #
#

[% Translate("This field is required.") | html %]

#
# [% END %] #
#
#
#[% RenderBlockEnd("ArticleTypeDynamicField_Field1") %] #[% RenderBlockStart("ArticleTypeDynamicField_Field2") %] #
# [% Data.Label %] #
# [% Data.Field %] # [% IF (Data.MandatoryTooltip) %] #
#

[% Translate("This field is required.") | html %]

#
# [% END %] #
#
#
#[% RenderBlockEnd("ArticleTypeDynamicField_Field2") %]
[% RenderBlockEnd("WidgetArticle") %]
[% RenderBlockEnd("Properties") %]