# -- # Copyright (C) 2001-2019 OTRS AG, https://otrs.com/ # -- # This software comes with ABSOLUTELY NO WARRANTY. For details, see # the enclosed file COPYING for license information (GPL). If you # did not receive this file, see https://www.gnu.org/licenses/gpl-3.0.txt. # -- package Kernel::System::LinkObject::FAQ; use strict; use warnings; our @ObjectDependencies = ( 'Kernel::Config', 'Kernel::System::FAQ', 'Kernel::System::Group', 'Kernel::System::Log', ); use Kernel::System::VariableCheck qw(IsArrayRefWithData); =head1 NAME Kernel::System::LinkObject::FAQ =head1 DESCRIPTION FAQ backend for the link object. =head1 PUBLIC INTERFACE =head2 new() create an object. Do not use it directly, instead use: use Kernel::System::ObjectManager; local $Kernel::OM = Kernel::System::ObjectManager->new(); my $FAQObjectBackend = $Kernel::OM->Get('Kernel::System::LinkObject::FAQ'); =cut sub new { my ( $Type, %Param ) = @_; # allocate new hash for object my $Self = {}; bless( $Self, $Type ); return $Self; } =head2 LinkListWithData() fill up the link list with data $Success = $LinkObject->LinkListWithData( LinkList => $HashRef, UserID => 1, ); =cut sub LinkListWithData { my ( $Self, %Param ) = @_; for my $Argument (qw(LinkList UserID)) { if ( !$Param{$Argument} ) { $Kernel::OM->Get('Kernel::System::Log')->Log( Priority => 'error', Message => "Need $Argument!", ); return; } } # check link list if ( ref $Param{LinkList} ne 'HASH' ) { $Kernel::OM->Get('Kernel::System::Log')->Log( Priority => 'error', Message => 'LinkList must be a hash reference!', ); return; } my $FAQObject = $Kernel::OM->Get('Kernel::System::FAQ'); for my $LinkType ( sort keys %{ $Param{LinkList} } ) { for my $Direction ( sort keys %{ $Param{LinkList}->{$LinkType} } ) { ITEMID: for my $ItemID ( sort keys %{ $Param{LinkList}->{$LinkType}->{$Direction} } ) { my %FAQData = $FAQObject->FAQGet( ItemID => $ItemID, ItemFields => 1, UserID => $Param{UserID}, ); # remove id from hash if no FAQ data was found if ( !%FAQData ) { delete $Param{LinkList}->{$LinkType}->{$Direction}->{$ItemID}; next ITEMID; } # add FAQ data $Param{LinkList}->{$LinkType}->{$Direction}->{$ItemID} = \%FAQData; } } } return 1; } =head2 ObjectPermission() checks read permission for a given object and UserID. $Permission = $LinkObject->ObjectPermission( Object => 'FAQ', Key => 123, UserID => 1, ); =cut sub ObjectPermission { my ( $Self, %Param ) = @_; for my $Argument (qw(Object Key UserID)) { if ( !$Param{$Argument} ) { $Kernel::OM->Get('Kernel::System::Log')->Log( Priority => 'error', Message => "Need $Argument!", ); return; } } # check module registry of AgentFAQZoom my $ModuleReg = $Kernel::OM->Get('Kernel::Config')->Get('Frontend::Module')->{AgentFAQZoom}; # do not grant access if frontend module is not registered return if !$ModuleReg; # grant access if module permission has no Group or GroupRo defined if ( !IsArrayRefWithData( $ModuleReg->{GroupRo} ) && !IsArrayRefWithData( $ModuleReg->{Group} ) ) { return 1; } my $GroupObject = $Kernel::OM->Get('Kernel::System::Group'); PERMISSION: for my $Permission (qw(GroupRo Group)) { next PERMISSION if !$ModuleReg->{$Permission}; next PERMISSION if ref $ModuleReg->{$Permission} ne 'ARRAY'; for my $Group ( @{ $ModuleReg->{$Permission} } ) { # get the group id my $GroupID = $GroupObject->GroupLookup( Group => $Group ); my $Type; if ( $Permission eq 'GroupRo' ) { $Type = 'ro'; } elsif ( $Permission eq 'Group' ) { $Type = 'rw'; } # get user groups, where the user has the appropriate privilege my %Groups = $GroupObject->GroupMemberList( UserID => $Param{UserID}, Type => $Type, Result => 'HASH', ); # grant access if agent is a member in the group return 1 if $Groups{$GroupID}; } } return; } =head2 ObjectDescriptionGet() return a hash of object descriptions Return %Description = ( Normal => "FAQ# 1234", Long => "FAQ# 1234: FAQTitle", ); %Description = $LinkObject->ObjectDescriptionGet( Key => 123, UserID => 1, ); =cut sub ObjectDescriptionGet { my ( $Self, %Param ) = @_; for my $Argument (qw(Object Key UserID)) { if ( !$Param{$Argument} ) { $Kernel::OM->Get('Kernel::System::Log')->Log( Priority => 'error', Message => "Need $Argument!", ); return; } } # create description my %Description = ( Normal => 'FAQ', Long => 'FAQ', ); return %Description if $Param{Mode} && $Param{Mode} eq 'Temporary'; my %FAQ = $Kernel::OM->Get('Kernel::System::FAQ')->FAQGet( ItemID => $Param{Key}, ItemFields => 1, UserID => $Param{UserID}, ); return if !%FAQ; # define description text my $FAQHook = $Kernel::OM->Get('Kernel::Config')->Get('FAQ::FAQHook'); my $DescriptionText = "$FAQHook $FAQ{Number}"; # create description %Description = ( Normal => $DescriptionText, Long => "$DescriptionText: $FAQ{Title}", ); return %Description; } =head2 ObjectSearch() return a hash list of the search results Return $SearchList = { NOT-LINKED => { Source => { 12 => $DataOfItem12, 212 => $DataOfItem212, 332 => $DataOfItem332, }, }, }; $SearchList = $LinkObjectBackend->ObjectSearch( SearchParams => $HashRef, # (optional) UserID => 1, ); =cut sub ObjectSearch { my ( $Self, %Param ) = @_; if ( !$Param{UserID} ) { $Kernel::OM->Get('Kernel::System::Log')->Log( Priority => 'error', Message => 'Need UserID!', ); return; } # set default params $Param{SearchParams} ||= {}; # add wild-cards my %Search; if ( $Param{SearchParams}->{Title} ) { $Search{Title} = '*' . $Param{SearchParams}->{Title} . '*'; } if ( $Param{SearchParams}->{Number} ) { $Search{Number} = '*' . $Param{SearchParams}->{Number} . '*'; } if ( $Param{SearchParams}->{What} ) { $Search{What} = '*' . $Param{SearchParams}->{What} . '*'; } my $FAQObject = $Kernel::OM->Get('Kernel::System::FAQ'); # search the FAQs my @ItemIDs = $FAQObject->FAQSearch( %{ $Param{SearchParams} }, %Search, Order => 'Created', Sort => 'down', Limit => 50, UserID => $Param{UserID}, ); my %SearchList; ITEMID: for my $ItemID (@ItemIDs) { my %FAQData = $FAQObject->FAQGet( ItemID => $ItemID, ItemFields => 1, UserID => $Param{UserID}, ); next ITEMID if !%FAQData; # add FAQ data $SearchList{NOTLINKED}->{Source}->{$ItemID} = \%FAQData; } return \%SearchList; } =head2 LinkAddPre() link add pre event module $True = $LinkObject->LinkAddPre( Key => 123, SourceObject => 'FAQ', SourceKey => 321, Type => 'Normal', State => 'Valid', UserID => 1, ); or $True = $LinkObject->LinkAddPre( Key => 123, TargetObject => 'FAQ', TargetKey => 321, Type => 'Normal', State => 'Valid', UserID => 1, ); =cut sub LinkAddPre { my ( $Self, %Param ) = @_; for my $Argument (qw(Key Type State UserID)) { if ( !$Param{$Argument} ) { $Kernel::OM->Get('Kernel::System::Log')->Log( Priority => 'error', Message => "Need $Argument!", ); return; } } return 1 if $Param{State} eq 'Temporary'; return 1; } =head2 LinkAddPost() link add pre event module $True = $LinkObject->LinkAddPost( Key => 123, SourceObject => 'FAQ', SourceKey => 321, Type => 'Normal', State => 'Valid', UserID => 1, ); or $True = $LinkObject->LinkAddPost( Key => 123, TargetObject => 'FAQ', TargetKey => 321, Type => 'Normal', State => 'Valid', UserID => 1, ); =cut sub LinkAddPost { my ( $Self, %Param ) = @_; for my $Argument (qw(Key Type State UserID)) { if ( !$Param{$Argument} ) { $Kernel::OM->Get('Kernel::System::Log')->Log( Priority => 'error', Message => "Need $Argument!", ); return; } } return 1 if $Param{State} eq 'Temporary'; return 1; } =head2 LinkDeletePre() link delete pre event module $True = $LinkObject->LinkDeletePre( Key => 123, SourceObject => 'FAQ', SourceKey => 321, Type => 'Normal', State => 'Valid', UserID => 1, ); or $True = $LinkObject->LinkDeletePre( Key => 123, TargetObject => 'FAQ', TargetKey => 321, Type => 'Normal', State => 'Valid', UserID => 1, ); =cut sub LinkDeletePre { my ( $Self, %Param ) = @_; for my $Argument (qw(Key Type State UserID)) { if ( !$Param{$Argument} ) { $Kernel::OM->Get('Kernel::System::Log')->Log( Priority => 'error', Message => "Need $Argument!", ); return; } } return 1 if $Param{State} eq 'Temporary'; return 1; } =head2 LinkDeletePost() link delete post event module $True = $LinkObject->LinkDeletePost( Key => 123, SourceObject => 'FAQ', SourceKey => 321, Type => 'Normal', State => 'Valid', UserID => 1, ); or $True = $LinkObject->LinkDeletePost( Key => 123, TargetObject => 'FAQ', TargetKey => 321, Type => 'Normal', State => 'Valid', UserID => 1, ); =cut sub LinkDeletePost { my ( $Self, %Param ) = @_; for my $Argument (qw(Key Type State UserID)) { if ( !$Param{$Argument} ) { $Kernel::OM->Get('Kernel::System::Log')->Log( Priority => 'error', Message => "Need $Argument!", ); return; } } return 1 if $Param{State} eq 'Temporary'; return 1; } 1; =head1 TERMS AND CONDITIONS This software is part of the OTRS project (L). This software comes with ABSOLUTELY NO WARRANTY. For details, see the enclosed file COPYING for license information (GPL). If you did not receive this file, see L. =cut