# -- # Copyright (C) 2001-2019 OTRS AG, https://otrs.com/ # -- # This software comes with ABSOLUTELY NO WARRANTY. For details, see # the enclosed file COPYING for license information (GPL). If you # did not receive this file, see https://www.gnu.org/licenses/gpl-3.0.txt. # --

[% Translate("Support Data Collector") | html %]

[% BreadcrumbPath = [ { Name => Translate('Support Data Collector'), }, ] %] [% INCLUDE "Breadcrumb.tt" Path = BreadcrumbPath %]

[% Translate("Note") | html %]

    [% RenderBlockStart("CloudServicesWarning") %]
  • [% Translate("Cloud services are currently disabled.") | html %]
    [% Translate("Sending support data to OTRS Group is not possible!") | html %]

  • [% RenderBlockEnd("CloudServicesWarning") %] [% RenderBlockStart("NoteRegisteredSending") %] [% IF Config("Frontend::Module").AdminRegistration %]
  • [% Translate("This data is sent to OTRS Group on a regular basis. To stop sending this data please update your system registration.") | html %]

    [% Translate("System Registration") | html %]
  • [% Translate("Show transmitted data") | html %]
  • [% END %]
  • [% Translate("You can manually trigger the Support Data sending by pressing this button:") | html %]

    [% Translate("Send Update") | html %]
  • [% RenderBlockEnd("NoteRegisteredSending") %] [% RenderBlockStart("NoteNotRegisteredNotSending") %] [% IF Config("Frontend::Module").AdminRegistration %]
  • [% Translate("Currently this data is only shown in this system.") | html %] [% Translate("It is highly recommended to send this data to OTRS Group in order to get better support.") | html %]
    [% Translate("To enable data sending, please register your system with OTRS Group or update your system registration information (make sure to activate the 'send support data' option.)") | html %]

    [% Translate("System Registration") | html %]
  • [% END %] [% RenderBlockEnd("NoteNotRegisteredNotSending") %] [% RenderBlockStart("NoteSupportBundle") %]
  • [% Translate("A support bundle (including: system registration information, support data, a list of installed packages and all locally modified source code files) can be generated by pressing this button:") | html %]

    [% Translate("Generate Support Bundle") | html %]
  • [% RenderBlockEnd("NoteSupportBundle") %]
[% RenderBlockStart("SupportDataCollectionFailed") %]

[% Translate("Support Data") | html %]

[% Translate("Error: Support data could not be collected (%s).", Data.ErrorMessage) | html %]

[% RenderBlockEnd("SupportDataCollectionFailed") %] [% RenderBlockStart("SupportData") %]
[% RenderBlockStart("SupportDataGroup") %]

[% Translate(Data.Group) | html %]

    [% RenderBlockStart("SupportDataRow") %]
  • [% RenderBlockStart("SupportDataEntryTable") %]

    [% Data.StatusName | html %] [% Translate(Data.Label) | html %]

    [% RenderBlockStart("SupportDataEntryTableDetails") %]
    [% FOR Label IN Data.Labels %] [% END %] [% FOR Entry IN Data.Value %] [% FOR Identifier IN Data.Identifiers %] [% END %] [% END %]
    [% Translate(Label) | html %]
    [% Entry.$Identifier %]
    [% RenderBlockEnd("SupportDataEntryTableDetails") %] [% RenderBlockEnd("SupportDataEntryTable") %] [% RenderBlockStart("SupportDataEntry") %]

    [% Data.StatusName | html %] [% Translate(Data.Label) | html %] [% RenderBlockStart("SupportDataEntryValueSingleLine") %] ([% Data.Value | html %]) [% RenderBlockEnd("SupportDataEntryValueSingleLine") %]

    [% Translate(Data.Message) | html %]

    [% RenderBlockStart("SupportDataEntryValueMultiLine") %] [% RenderBlockEnd("SupportDataEntryValueMultiLine") %] [% RenderBlockEnd("SupportDataEntry") %] [% RenderBlockStart("SupportDataSubGroup") %]

    [% Data.StatusName | html %] [% Translate(Data.SubGroup) | html %]

    [% RenderBlockStart("SupportDataSubEntry") %] [% RenderBlockEnd("SupportDataSubEntry") %]
    [% Data.StatusName | html %] [% Translate(Data.Label) | html %] [% Data.Value | html %] [% RenderBlockStart("SupportDataSubEntryMessage") %] [% Translate("Details") | html %] [% RenderBlockEnd("SupportDataSubEntryMessage") %]
    [% RenderBlockEnd("SupportDataSubGroup") %]
  • [% RenderBlockEnd("SupportDataRow") %]
[% RenderBlockEnd("SupportDataGroup") %]
[% RenderBlockEnd("SupportData") %]