# --
# Copyright (C) 2001-2019 OTRS AG, https://otrs.com/
# --
# This software comes with ABSOLUTELY NO WARRANTY. For details, see
# the enclosed file COPYING for license information (GPL). If you
# did not receive this file, see https://www.gnu.org/licenses/gpl-3.0.txt.
# --
package Kernel::System::Console::Command::Maint::Ticket::UnlockAll;
use strict;
use warnings;
use parent qw(Kernel::System::Console::BaseCommand);
our @ObjectDependencies = (
'Kernel::System::DB',
'Kernel::System::Lock',
'Kernel::System::Ticket',
);
sub Configure {
my ( $Self, %Param ) = @_;
$Self->Description('Unlock all tickets by force.');
return;
}
sub Run {
my ( $Self, %Param ) = @_;
$Self->Print("Unlocking all tickets...\n");
my @ViewableLockIDs = $Kernel::OM->Get('Kernel::System::Lock')->LockViewableLock( Type => 'ID' );
my @Tickets;
$Kernel::OM->Get('Kernel::System::DB')->Prepare(
SQL => "
SELECT st.tn, st.id
FROM ticket st
WHERE st.ticket_lock_id NOT IN ( ${\(join ', ', @ViewableLockIDs)} ) ",
);
while ( my @Row = $Kernel::OM->Get('Kernel::System::DB')->FetchrowArray() ) {
push @Tickets, \@Row;
}
for (@Tickets) {
my @Row = @{$_};
$Self->Print(" Unlocking ticket id $Row[0]... ");
my $Unlock = $Kernel::OM->Get('Kernel::System::Ticket')->LockSet(
TicketID => $Row[1],
Lock => 'unlock',
UserID => 1,
);
if ($Unlock) {
$Self->Print("done.\n");
}
else {
$Self->Print("failed.\n");
}
}
$Self->Print("Done.\n");
return $Self->ExitCodeOk();
}
1;