# --
# Copyright (C) 2001-2019 OTRS AG, https://otrs.com/
# --
# This software comes with ABSOLUTELY NO WARRANTY. For details, see
# the enclosed file COPYING for license information (GPL). If you
# did not receive this file, see https://www.gnu.org/licenses/gpl-3.0.txt.
# --

[% RenderBlockStart("Overview") %]
<div class="MainBox ARIARoleMain LayoutFixedSidebar SidebarFirst">
    <h1 class="InvisibleText">[% Translate("Queue Management") | html %]</h1>

    [% BreadcrumbPath = [
            {
                Name => Translate('Queue Management'),
                Link => Env("Action"),
            },
        ]
    %]

    [% SWITCH Data.Action %]
        [% CASE 'Add' %]
            [% BreadcrumbPath.push({ Name => Translate('Add Queue'),}) %]
        [% CASE 'Change' %]
            [% USE EditTitle = String(Translate("Edit Queue")) %]
            [% BreadcrumbPath.push({ Name => EditTitle.append( ': ', Data.Name ) }) %]
    [% END %]

    [% INCLUDE "Breadcrumb.tt" Path = BreadcrumbPath %]

    <div class="Clear"></div>
    <div class="SidebarColumn">
        <div class="WidgetSimple">

[% RenderBlockStart("ActionList") %]
            <div class="Header">
                <h2>[% Translate("Actions") | html %]</h2>
            </div>
            <div class="Content">
                <ul class="ActionList">

[% RenderBlockStart("ActionOverview") %]
                    <li>
                        <a href="[% Env("Baselink") %]Action=[% Env("Action") %]" class="CallForAction Fullsize Center"><span><i class="fa fa-caret-left"></i>[% Translate("Go to overview") | html %]</span></a>
                    </li>
[% RenderBlockEnd("ActionOverview") %]

[% RenderBlockStart("ActionAdd") %]
                    <li>
                        <a href="[% Env("Baselink") %]Action=[% Env("Action") %];Subaction=Add" class="CallForAction Fullsize Center Create"><span><i class="fa fa-plus-square"></i>[% Translate("Add Queue") | html %]</span></a>
                    </li>
[% RenderBlockEnd("ActionAdd") %]

                </ul>
            </div>
[% RenderBlockEnd("ActionList") %]

        </div>
[% RenderBlockStart("Filter") %]
        <div class="WidgetSimple">
            <div class="Header">
                <h2><label for="FilterQueues">[% Translate("Filter for Queues") | html %]</label></h2>
            </div>
            <div class="Content">
                <input type="text" id="FilterQueues" class="FilterBox" placeholder="[% Translate("Just start typing to filter...") | html %]" name="FilterQueues" value="" title="[% Translate("Filter for queues") | html %]">
            </div>
        </div>
[% RenderBlockEnd("Filter") %]
    </div>

    <div class="ContentColumn">

[% RenderBlockStart("OverviewResult") %]
        <div class="WidgetSimple">
            <div class="Header">
                <h2>[% Translate("List") | html %]</h2>
            </div>
            <div class="Content">
                <table class="DataTable" id="Queues">
                    <thead>
                        <tr>
                            <th>[% Translate("Name") | html %]</th>
                            <th>[% Translate("Group") | html %]</th>
                            <th>[% Translate("Comment") | html %]</th>
                            <th>[% Translate("Validity") | html %]</th>
                            <th>[% Translate("Changed") | html %]</th>
                            <th>[% Translate("Created") | html %]</th>
                        </tr>
                    </thead>
                    <tbody>
[% RenderBlockStart("NoDataFoundMsg") %]
                        <tr>
                            <td colspan="6">
                                [% Translate("No data found.") | html %]
                            </td>
                        </tr>
[% RenderBlockEnd("NoDataFoundMsg") %]
[% RenderBlockStart("OverviewResultRow") %]
                        <tr [% IF Data.ValidID != 1 %]class="Invalid"[% END %]>
                            <td>
                                <a class="AsBlock" href="[% Env("Baselink") %]Action=[% Env("Action") %];Subaction=Change;QueueID=[% Data.QueueID | uri %]">[% Data.Name | html %]</a>
                            </td>
                            <td>[% Data.GroupName | html %]</td>
                            <td title="[% Data.Comment | html %]">[% Data.Comment | truncate(26) | html %]</td>
                            <td>[% Translate(Data.Valid) | html %]</td>
                            <td>[% Data.ChangeTime | Localize("TimeShort") %]</td>
                            <td>[% Data.CreateTime | Localize("TimeShort") %]</td>
                        </tr>
[% RenderBlockEnd("OverviewResultRow") %]
                        <tr class="FilterMessage Hidden">
                            <td colspan="6">[% Translate("No matches found.") | html %]</td>
                        </tr>
                    </tbody>
                </table>
            </div>
        </div>
[% RenderBlockEnd("OverviewResult") %]

[% RenderBlockStart("OverviewUpdate") %]
        <div class="WidgetSimple">
            <div class="Header">
                [% IF Data.Action == 'Add' %]
                    <h2>[% Translate("Add Queue") | html %]</h2>
                [% ELSE %]
                    <h2>[% Translate("Edit Queue") | html %]</h2>
                [% END %]
            </div>
            <div class="Content">
                <form id="EntityUpdate" action="[% Env("CGIHandle") %]" method="post" class="Validate PreventMultipleSubmits">
                    <input type="hidden" name="Action" value="[% Env("Action") %]"/>
                    <input type="hidden" name="Subaction" value="[% Data.Action | uri %]Action"/>
                    <input type="hidden" name="QueueID" value="[% Data.QueueID | html %]"/>
                    [% IF Data.Action == 'Change' %]
                        <input type="hidden" name="ContinueAfterSave" id="ContinueAfterSave" value=""/>
                    [% END %]
                    <fieldset class="TableLike">
                        <label class="Mandatory" for="Name"><span class="Marker">*</span> [% Translate("Name") | html %]:</label>
                        <div class="Field">
                            <input type="text" name="Name" id="Name" value="[% Data.Name | html %]" class="W50pc Validate_Required [% Data.NameInvalid | html %]" maxlength="50"/>
                            <div id="NameError" class="TooltipErrorMessage">
                                <p>[% Translate("This field is required.") | html %]</p>
                            </div>
                            <div id="NameServerError" class="TooltipErrorMessage">
                                <p>
[% RenderBlockStart("NameServerError") %]
                                [% Translate("This field is required.") | html %]
[% RenderBlockEnd("NameServerError") %]
[% RenderBlockStart("ExistNameServerError") %]
                                [% Translate("A queue with this name already exists!") | html %]
[% RenderBlockEnd("ExistNameServerError") %]
[% RenderBlockStart("InSettingNameServerError") %]
                                    [% Translate("This queue is present in a SysConfig setting, confirmation for updating settings to point to the new queue is needed!") | html %]
[% RenderBlockEnd("InSettingNameServerError") %]
                                </p>
                            </div>
                        </div>
                        <div class="Clear"></div>

                        <label for="ParentQueueID">[% Translate("Sub-queue of") | html %]:</label>
                        <div class="Field">
                            [% Data.QueueOption %]
                        </div>
                        <div class="Clear"></div>

                        <label class="Mandatory" for="GroupID"><span class="Marker">*</span> [% Translate("Group") | html %]:</label>
                        <div class="Field">
                            [% Data.GroupOption %]
                            <div id="GroupIDError" class="TooltipErrorMessage">
                                <p>[% Translate("This field is required.") | html %]</p>
                            </div>
                            <div id="GroupIDServerError" class="TooltipErrorMessage">
                                <p>[% Translate("This field is required.") | html %]</p>
                            </div>
                        </div>
                        <div class="Clear"></div>

                        <label for="UnlockTimeout">
                            [% Translate("Unlock timeout") | html %] [% Translate("minutes") | html %]:
                        </label>
                        <div class="Field">
                            <input type="text" name="UnlockTimeout" id="UnlockTimeout" value="[% Data.UnlockTimeout | html %]" class="W20pc" maxlength="10"/>
                            <p class="FieldExplanation">
                                [% Translate("0 = no unlock") | html %] - 24 [% Translate("hours") | html %] = 1440 [% Translate("minutes") | html %] - [% Translate("Only business hours are counted.") | html %]
                            </p>
                            <p class="FieldExplanation">
                                [% Translate("If an agent locks a ticket and does not close it before the unlock timeout has passed, the ticket will unlock and will become available for other agents.") | html %]
                            </p>
                        </div>
                        <div class="Clear"></div>

                        <label for="FirstResponseTime">
                            [% Translate("Escalation - first response time") | html %] ([% Translate("minutes") | html %]):
                        </label>
                        <div class="Field">
                            <input type="text" name="FirstResponseTime" id="FirstResponseTime" value="[% Data.FirstResponseTime | html %]" class="W20pc" maxlength="10"/>
                            ( <label>[% Translate("Notify by") | html %]  [% Data.FirstResponseNotifyOptionStrg %] </label> )
                            <p class="FieldExplanation">
                                [% Translate("0 = no escalation") | html %] - 24 [% Translate("hours") | html %] = 1440 [% Translate("minutes") | html %] - [% Translate("Only business hours are counted.") | html %]
                            </p>
                            <p class="FieldExplanation">
                                [% Translate("If there is not added a customer contact, either email-external or phone, to a new ticket before the time defined here expires, the ticket is escalated.") | html %]
                            </p>
                        </div>
                        <div class="Clear"></div>

                        <label for="UpdateTime">
                            [% Translate("Escalation - update time") | html %] ([% Translate("minutes") | html %]):
                        </label>
                        <div class="Field">
                            <input type="text" name="UpdateTime" id="UpdateTime" value="[% Data.UpdateTime | html %]" class="W20pc" maxlength="10"/>
                            ( <label>[% Translate("Notify by") | html %]  [% Data.UpdateNotifyOptionStrg %]</label> )
                            <p class="FieldExplanation">
                                [% Translate("0 = no escalation") | html %] - 24 [% Translate("hours") | html %] = 1440 [% Translate("minutes") | html %] - [% Translate("Only business hours are counted.") | html %]
                            </p>
                            <p class="FieldExplanation">
                                [% Translate("If there is an article added, such as a follow-up via email or the customer portal, the escalation update time is reset. If there is no customer contact, either email-external or phone, added to a ticket before the time defined here expires, the ticket is escalated.") | html %]
                            </p>
                        </div>
                        <div class="Clear"></div>

                        <label for="SolutionTime">
                            [% Translate("Escalation - solution time") | html %] ([% Translate("minutes") | html %]):
                        </label>
                        <div class="Field">
                            <input type="text" name="SolutionTime" id="SolutionTime" value="[% Data.SolutionTime | html %]" class="W20pc" maxlength="10"/>
                            ( <label>[% Translate("Notify by") | html %]  [% Data.SolutionNotifyOptionStrg %] </label>)
                            <p class="FieldExplanation">
                                [% Translate("0 = no escalation") | html %] - 24 [% Translate("hours") | html %] = 1440 [% Translate("minutes") | html %] - [% Translate("Only business hours are counted.") | html %]
                            </p>
                            <p class="FieldExplanation">
                                [% Translate("If the ticket is not set to closed before the time defined here expires, the ticket is escalated.") | html %]
                            </p>
                        </div>
                        <div class="Clear"></div>

                        <label class="Mandatory" for="FollowUpID"><span class="Marker">*</span> [% Translate("Follow up Option") | html %]:</label>
                        <div class="Field">
                            [% Data.FollowUpOption %]
                            <p class="FieldExplanation">
                                [% Translate("Specifies if follow up to closed tickets would re-open the ticket, be rejected or lead to a new ticket.") | html %]
                            </p>
                            <div id="FollowUpIDError" class="TooltipErrorMessage">
                                <p>[% Translate("This field is required.") | html %]</p>
                            </div>
                            <div id="FollowUpIDServerError" class="TooltipErrorMessage">
                                <p>[% Translate("This field is required.") | html %]</p>
                            </div>
                        </div>
                        <div class="Clear"></div>

                        <label class="Mandatory" for="FollowUpLock"><span class="Marker">*</span> [% Translate("Ticket lock after a follow up") | html %]:</label>
                        <div class="Field">
                            [% Data.FollowUpLockYesNoOption %]
                            <p class="FieldExplanation">
                                [% Translate("If a ticket is closed and the customer sends a follow up the ticket will be locked to the old owner.") | html %]
                            </p>
                            <div id="FollowUpLockError" class="TooltipErrorMessage">
                                <p>[% Translate("This field is required.") | html %]</p>
                            </div>
                            <div id="FollowUpLockServerError" class="TooltipErrorMessage">
                                <p>[% Translate("This field is required.") | html %]</p>
                            </div>
                        </div>
                        <div class="Clear"></div>

                        <label class="Mandatory" for="SystemAddressID"><span class="Marker">*</span> [% Translate("System address") | html %]:</label>
                        <div class="Field">
                            [% Data.SystemAddressOption %]
                            <p class="FieldExplanation">
                                [% Translate("Will be the sender address of this queue for email answers.") | html %]
                            </p>
                            <div id="SystemAddressIDError" class="TooltipErrorMessage">
                                <p>[% Translate("This field is required.") | html %]</p>
                            </div>
                            <div id="SystemAddressIDServerError" class="TooltipErrorMessage">
                                <p>[% Translate("This field is required.") | html %]</p>
                            </div>
                        </div>
                        <div class="Clear"></div>

[% RenderBlockStart("OptionalField") %]
                        <label for="DefaultSignKey">[% Translate("Default sign key") | html %][% IF Data.Email %]<em> ([% Data.Email | html %])</em>[% END %]:</label>
                        <div class="Field">
                            [% Data.DefaultSignKeyOption %]
                            [% IF !Data.DefaultSignKeyListAvailable %]
                                <p class="FieldExplanation">
                                    [% Translate("To use a sign key, PGP keys or S/MIME certificates need to be added with identifiers for selected queue system address.") | html %]
                                </p>
                            [% END %]
                        </div>
                        <div class="Clear"></div>
[% RenderBlockEnd("OptionalField") %]

                        <label class="Mandatory" for="SalutationID"><span class="Marker">*</span> [% Translate("Salutation") | html %]:</label>
                        <div class="Field">
                            [% Data.SalutationOption %]
                            <p class="FieldExplanation">
                                [% Translate("The salutation for email answers.") | html %]
                            </p>
                            <div id="SalutationIDError" class="TooltipErrorMessage">
                                <p>[% Translate("This field is required.") | html %]</p>
                            </div>
                            <div id="SalutationIDServerError" class="TooltipErrorMessage">
                                <p>[% Translate("This field is required.") | html %]</p>
                            </div>
                        </div>
                        <div class="Clear"></div>

                        <label class="Mandatory" for="SignatureID"><span class="Marker">*</span> [% Translate("Signature") | html %]:</label>
                        <div class="Field">
                            [% Data.SignatureOption %]
                            <p class="FieldExplanation">
                                [% Translate("The signature for email answers.") | html %]
                            </p>
                            <div id="SignatureIDError" class="TooltipErrorMessage">
                                <p>[% Translate("This field is required.") | html %]</p>
                            </div>
                            <div id="SignatureIDServerError" class="TooltipErrorMessage">
                                <p>[% Translate("This field is required.") | html %]</p>
                            </div>
                        </div>
                        <div class="Clear"></div>

                        <label for="Calendar">[% Translate("Calendar") | html %]:</label>
                        <div class="Field">
                            [% Data.CalendarOption %]
                        </div>
                        <div class="Clear"></div>

                        <label class="Mandatory" for="ValidID"><span class="Marker">*</span> [% Translate("Validity") | html %]:</label>
                        <div class="Field">
                            [% Data.ValidOption %]
                            <div id="ValidIDError" class="TooltipErrorMessage">
                                <p>[% Translate("This field is required.") | html %]</p>
                            </div>
                            <div id="ValidIDServerError" class="TooltipErrorMessage">
                                <p>
[% RenderBlockStart("RequiredValidOptionServerError") %]
                                    [% Translate("This field is required.") | html %]
[% RenderBlockEnd("RequiredValidOptionServerError") %]
[% RenderBlockStart("InSettingValidOptionServerError") %]
                                    [% Translate("Is not possible to invalidate this entry, all config settings have to be changed beforehand.") | html %]
[% RenderBlockEnd("InSettingValidOptionServerError") %]
                                </p>
                            </div>
                        </div>
                        <div class="Clear"></div>

                        <label for="Comment">[% Translate("Comment") | html %]:</label>
                        <div class="Field">
                            <input type="text" name="Comment" id="Comment" value="[% Data.Comment | html %]" class="W50pc" maxlength="250"/>
                        </div>
                        <div class="Clear"></div>

[% RenderBlockStart("Item") %]
[% RenderBlockStart("InputKey") %]
                        <label for="[% Data.Name | html %]">[% Translate(Data.Label) | html %] [% Translate(Data.Key) | html %]:</label>
                        <div class="Field">
                            <input type="text" name="[% Data.Name | html %]" id="[% Data.Name | html %]" value="[% Data.SelectedID | html %]" class="W50pc" maxlength="30"/>
                        </div>
                        <div class="Clear"></div>
[% RenderBlockEnd("InputKey") %]
[% RenderBlockStart("Input") %]
                        <label for="[% Data.Name | html %]">[% Translate(Data.Label) | html %]:</label>
                        <div class="Field">
                            <input type="text" name="[% Data.Name | html %]" id="[% Data.Name | html %]" value="[% Data.SelectedID | html %]" class="W50pc" maxlength="30"/>
                            <p class="FieldExplanation">
                                [% Translate(Data.Desc) | html %]
                            </p>
                        </div>
                        <div class="Clear"></div>
[% RenderBlockEnd("Input") %]
[% RenderBlockStart("TextArea") %]
                        <label for="[% Data.Name | html %]">[% Translate(Data.Label) | html %]:</label>
                        <div class="Field">
                            <textarea name="[% Data.Name | html %]" id="[% Data.Name | html %]" rows="[% Data.Rows | html %]" cols="[% Data.Cols | html %]">[% Data.SelectedID | html %]</textarea>
                            <p class="FieldExplanation">
                                [% Translate(Data.Desc) | html %]
                            </p>
                        </div>
                        <div class="Clear"></div>
[% RenderBlockEnd("TextArea") %]
[% RenderBlockStart("Option") %]
                        <label for="[% Data.Name | html %]">[% Translate(Data.Label) | html %] [% Translate(Data.Key) | html %]:</label>
                        <div class="Field">
                            [% Data.Option %]
                            <p class="FieldExplanation">
                                [% Translate(Data.Desc) | html %]
                            </p>
                        </div>
                        <div class="Clear"></div>
[% RenderBlockEnd("Option") %]
[% RenderBlockStart("Upload") %]
                        <label for="[% Data.Name | html %]">[% Translate(Data.Label) | html %] [% Translate(Data.Key) | html %]:</label>
                        <div class="Field">
                            <input type="file" name="[% Data.Name | html %]" id="[% Data.Name | html %]" class="W50pc" maxlength="30"/>
                            <a href="">[% Data.Filename | html %]</a>
                        </div>
                        <div class="Clear"></div>
[% RenderBlockEnd("Upload") %]
[% RenderBlockStart("Password") %]
                        <label for="[% Data.Name | html %]">[% Translate(Data.Label) | html %] [% Translate(Data.Key) | html %]:</label>
                        <div class="Field">
                            <input type="password" name="[% Data.Name | html %]" id="[% Data.Name | html %]" class="W50pc" maxlength="30" value=""/>
                            <a href="">[% Data.Filename | html %]</a>
                        </div>
                        <div class="Clear"></div>
[% RenderBlockEnd("Password") %]
[% RenderBlockEnd("Item") %]
                        <div class="Field SpacingTop">
                            [% IF Data.Action == 'Change' %]
                                <button class="CallForAction Primary" id="SubmitAndContinue" type="button" value="[% Translate("Save") | html %]"><span>[% Translate("Save") | html %]</span></button>
                                [% Translate("or") | html %]
                                <button class="CallForAction Primary" id="Submit" type="submit" value="[% Translate("Save") | html %]"><span>[% Translate("Save and finish") | html %]</span></button>
                            [% ELSE %]
                                <button class="CallForAction Primary" id="Submit" type="submit" value="[% Translate("Save") | html %]"><span>[% Translate("Save") | html %]</span></button>
                            [% END %]
                            [% Translate("or") | html %]
                            <a href="[% Env("Baselink") %]Action=[% Env("Action") %]"><span>[% Translate("Cancel") | html %]</span></a>
                        </div>
                        <div class="Clear"></div>

                    </fieldset>
[% RenderBlockStart("QueueInSysConfig") %]
                    <input type="hidden" name="OldName" id="OldName" value="[% Data.OldName | html %]"/>
                    <input type="hidden" name="UpdateEntity" id="UpdateEntity" value=""/>
                    <div id="EntityInSetting" class="Hidden">
                        <div class="TextDialog">
                            <h1>[% Translate("This queue is used in the following config settings:") | html %]</h1>
                            <ul>
                                [% RenderBlockStart("QueueInSysConfigRow") %]
                                <li class="InSysConfigSetting">[% Data.SettingName %]</li>
                                [% RenderBlockEnd("QueueInSysConfigRow") %]
                            </ul>
                            <p class="FieldExplanation"></p>
                        </div>
                    </div>
[% RenderBlockEnd("QueueInSysConfig") %]
[% RenderBlockStart("QueueInSysConfigDirty") %]
                    <input type="hidden" name="SysConfigDirty" id="SysConfigDirty" value="1"/>
[% RenderBlockEnd("QueueInSysConfigDirty") %]
                </form>

            </div>
        </div>
[% RenderBlockEnd("OverviewUpdate") %]
    </div>
    <div class="Clear"></div>
</div>
[% RenderBlockEnd("Overview") %]