# -- # Copyright (C) 2001-2017 OTRS AG, http://otrs.com/ # -- # This software comes with ABSOLUTELY NO WARRANTY. For details, see # the enclosed file COPYING for license information (AGPL). If you # did not receive this file, see http://www.gnu.org/licenses/agpl.txt. # -- ## nofilter(TidyAll::Plugin::OTRS::TT::ScriptUsage) [% RenderBlockStart("ArticleFilterDialog") %] [% RenderBlockEnd("ArticleFilterDialog") %] [% RenderBlockStart("EventTypeFilterDialog") %] [% RenderBlockEnd("EventTypeFilterDialog") %] [% RenderBlockStart("Header") %]
[% Translate(Data.Priority) | html %]

[% Data.Hook %][% Config('Ticket::HookDivider') %][% Data.TicketNumber %] — [% Data.Title | html %]

# Iframe used for fixing bug#8545: Attachment download not possible if pop up of another action is open # All downloads (e.g. attachments) have this iframe as target. This prevents the browser from sending # an http request to the TicketZoom window. It sends the download request to this iframe instead. # Sending the download request to the main window would lead to an alert message about leaving the page # if at the same time a popup window (e.g. for a ticket answer) is opened.
[% RenderBlockStart("FormDraftTable") %]

[% Translate( "Drafts") | html %]

[% FOREACH FormDraft IN Data.FormDrafts %] [% END %]
[% Translate(FormDraft.Name) | html %] - [% FormDraft.Title | html %]
[% RenderBlockEnd("FormDraftTable") %] [% FOREACH Widget IN Data.SidebarWidgets; %] [% IF Widget.Async; %]
[% ELSE; %] [% Widget.Output %] [% END; %] [% END; %]
    [% RenderBlockStart("TicketMenu") %] [% RenderBlockEnd("TicketMenu") %] [% RenderBlockStart("TicketMenuPhoneAsDropdown") %]
  • [% Data.StandardReplyStrg %]
  • [% RenderBlockEnd("TicketMenuPhoneAsDropdown") %] [% RenderBlockStart("MoveLink") %]
  • [% Data.MoveQueuesStrg %]
  • [% RenderBlockEnd("MoveLink") %] [% RenderBlockStart("MoveForm") %]
  • [% Translate("Queue") | html %]
  • [% RenderBlockEnd("MoveForm") %] [% RenderBlockStart("TicketMenuExternalLink") %]
  • [% Translate(Data.Name) | html %]
  • [% RenderBlockEnd("TicketMenuExternalLink") %]
[% RenderBlockStart("ProcessWidget") %]

[% Translate(Data.WidgetTitle) | html %]

[% RenderBlockStart("NextActivityDialogs") %]
[% RenderBlockStart("NoActivityDialogs") %] [% Translate("There are no dialogs available at this point in the process.") | html %] [% RenderBlockEnd("NoActivityDialogs") %]
[% RenderBlockEnd("NextActivityDialogs") %]
[% RenderBlockStart("ProcessWidgetDynamicFieldGroups") %] [% RenderBlockStart("ProcessWidgetDynamicFieldGroupSeparator") %]

[% Data.Name %]

[% RenderBlockEnd("ProcessWidgetDynamicFieldGroupSeparator") %] [% RenderBlockStart("ProcessWidgetDynamicField") %]

[% RenderBlockStart("ProcessWidgetDynamicFieldLink") %] [% Data.Value %] [% RenderBlockEnd("ProcessWidgetDynamicFieldLink") %] [% RenderBlockStart("ProcessWidgetDynamicFieldPlain") %] [% Data.Value %] [% RenderBlockEnd("ProcessWidgetDynamicFieldPlain") %]

[% RenderBlockStart("ProcessWidgetDynamicFieldValueLong") %] [% Data.Value %] [% RenderBlockEnd("ProcessWidgetDynamicFieldValueLong") %]

[% RenderBlockEnd("ProcessWidgetDynamicField") %] [% RenderBlockEnd("ProcessWidgetDynamicFieldGroups") %]
[% RenderBlockEnd("ProcessWidget") %]
[% Data.ArticleTree %]
[% RenderBlockStart("HintNoArticles") %]
[% Translate("This item has no articles yet.") | html %]
[% RenderBlockEnd("HintNoArticles") %]
[% Data.ArticleItems %]
[% FOREACH Widget IN Data.MainWidgets; %] [% IF Widget.Async; %]
[% ELSE; %] [% Widget.Output %] [% END; %] [% END; %]
[% RenderBlockEnd("Header") %] [% RenderBlockStart("Tree") %]

[% IF Data.ZoomTimeline %] [% Translate("Ticket Timeline View") | html %] [% ELSE %] [% Translate("Article Overview - %s Article(s)", Data.ArticleCount) | html %] [% END %]

[% RenderBlockStart("ArticlePages") %]
[% FOREACH page IN [1 .. Data.Pages]; %] [% page %] [% END; %]
[% RenderBlockEnd("ArticlePages") %] [% RenderBlockStart("ArticleFilterDialogLink") %]
[% Translate("Article Filter") | html %]: # Only show one: Set or Reset. #[% RenderBlockStart("ArticleFilterSetLink") %] [% Translate("Set") | html %] #[% RenderBlockEnd("ArticleFilterSetLink") %] [% RenderBlockStart("ArticleFilterResetLink") %] [% Translate("Reset") | html %] [% RenderBlockEnd("ArticleFilterResetLink") %]
[% RenderBlockEnd("ArticleFilterDialogLink") %]
[% RenderBlockStart("ArticleList") %]
[% RenderBlockStart("TreeItem") %] [% RenderBlockEnd("TreeItem") %]
[% Translate("No.") | html %] [% Translate("Sender") | html %] [% Translate("Via") | html %] [% Translate("Subject") | html %] [% Translate("Created") | html %]
[% Data.ArticleNumber | html %] [% RenderBlockStart("TreeItemImportantArticle") %] [% Translate("Important") | html %] [% RenderBlockEnd("TreeItemImportantArticle") %] [% RenderBlockStart("TreeItemNewArticle") %] [% RenderBlockEnd("TreeItemNewArticle") %] [% RenderBlockStart("TreeItemNoNewArticle") %] [% RenderBlockEnd("TreeItemNoNewArticle") %] [% RenderBlockStart("TreeItemDirectionIncoming") %] [% RenderBlockEnd("TreeItemDirectionIncoming") %] [% RenderBlockStart("TreeItemDirectionOutgoing") %] [% RenderBlockEnd("TreeItemDirectionOutgoing") %] [% RenderBlockStart("TreeItemDirectionInternal") %] [% RenderBlockEnd("TreeItemDirectionInternal") %]
[% Translate(Data.ChannelDisplayName) | html %] [% IF Data.ChannelInvalid %] [% END %] [% IF Data.TransmissionStatus %] [% IF Data.TransmissionStatus.Status == 'Failed' %] [% ELSIF Data.TransmissionStatus.Status == 'Processing' %] [% END %] [% END %]
# Include custom sorting information: date in ISO format. # Other date formats cannot be sorted reliably. [% RenderBlockStart("TreeItemAttachment") %] [% PROCESS ArticleAttachments.tt %] [% RenderBlockEnd("TreeItemAttachment") %] [% RenderBlockStart("TreeItemNoAttachment") %] [% RenderBlockEnd("TreeItemNoAttachment") %]
[% RenderBlockEnd("ArticleList") %] [% RenderBlockStart("TimelineView") %]
  • [% Translate("No more events found. Please try changing the filter settings.") | html %]
    [% RenderBlockEnd("TimelineView") %]
    [% RenderBlockEnd("Tree") %] [% Data.ArticleWidgetsHTML %]