# -- # Copyright (C) 2001-2019 OTRS AG, https://otrs.com/ # -- # This software comes with ABSOLUTELY NO WARRANTY. For details, see # the enclosed file COPYING for license information (GPL). If you # did not receive this file, see https://www.gnu.org/licenses/gpl-3.0.txt. # -- package Kernel::System::Auth; use strict; use warnings; use Kernel::Language qw(Translatable); our @ObjectDependencies = ( 'Kernel::Config', 'Kernel::System::DateTime', 'Kernel::System::Group', 'Kernel::System::Log', 'Kernel::System::Main', 'Kernel::System::SystemMaintenance', 'Kernel::System::User', 'Kernel::System::Valid', ); =head1 NAME Kernel::System::Auth - agent authentication module. =head1 DESCRIPTION The authentication module for the agent interface. =head1 PUBLIC INTERFACE =head2 new() Don't use the constructor directly, use the ObjectManager instead: my $AuthObject = $Kernel::OM->Get('Kernel::System::Auth'); =cut sub new { my ( $Type, %Param ) = @_; # allocate new hash for object my $Self = {}; bless( $Self, $Type ); # get needed objects my $MainObject = $Kernel::OM->Get('Kernel::System::Main'); my $ConfigObject = $Kernel::OM->Get('Kernel::Config'); # load auth modules COUNT: for my $Count ( '', 1 .. 10 ) { my $GenericModule = $ConfigObject->Get("AuthModule$Count"); next COUNT if !$GenericModule; if ( !$MainObject->Require($GenericModule) ) { $MainObject->Die("Can't load backend module $GenericModule! $@"); } $Self->{"AuthBackend$Count"} = $GenericModule->new( Count => $Count ); } # load 2factor auth modules COUNT: for my $Count ( '', 1 .. 10 ) { my $GenericModule = $ConfigObject->Get("AuthTwoFactorModule$Count"); next COUNT if !$GenericModule; if ( !$MainObject->Require($GenericModule) ) { $MainObject->Die("Can't load backend module $GenericModule! $@"); } $Self->{"AuthTwoFactorBackend$Count"} = $GenericModule->new( %{$Self}, Count => $Count ); } # load sync modules COUNT: for my $Count ( '', 1 .. 10 ) { my $GenericModule = $ConfigObject->Get("AuthSyncModule$Count"); next COUNT if !$GenericModule; if ( !$MainObject->Require($GenericModule) ) { $MainObject->Die("Can't load backend module $GenericModule! $@"); } $Self->{"AuthSyncBackend$Count"} = $GenericModule->new( %{$Self}, Count => $Count ); } # Initialize last error message $Self->{LastErrorMessage} = ''; return $Self; } =head2 GetOption() Get module options. Currently there is just one option, "PreAuth". if ( $AuthObject->GetOption( What => 'PreAuth' ) ) { print "No login screen is needed. Authentication is based on some other options. E. g. $ENV{REMOTE_USER}\n"; } =cut sub GetOption { my ( $Self, %Param ) = @_; return $Self->{AuthBackend}->GetOption(%Param); } =head2 Auth() The authentication function. if ( $AuthObject->Auth( User => $User, Pw => $Pw ) ) { print "Auth ok!\n"; } else { print "Auth invalid!\n"; } =cut sub Auth { my ( $Self, %Param ) = @_; # get needed objects my $UserObject = $Kernel::OM->Get('Kernel::System::User'); my $ConfigObject = $Kernel::OM->Get('Kernel::Config'); # use all 11 auth backends and return on first true my $User; COUNT: for my $Count ( '', 1 .. 10 ) { # return on no config setting next COUNT if !$Self->{"AuthBackend$Count"}; # check auth backend $User = $Self->{"AuthBackend$Count"}->Auth(%Param); # next on no success next COUNT if !$User; # Sync will happen before two factor authentication (if configured) # because user might not exist before being created in sync (see bug #11966). # A failed two factor auth after successful sync will result # in a new or updated user but no information or permission leak. # configured auth sync backend my $AuthSyncBackend = $ConfigObject->Get("AuthModule::UseSyncBackend$Count"); if ( !defined $AuthSyncBackend ) { $AuthSyncBackend = $ConfigObject->Get("AuthModule{$Count}::UseSyncBackend"); } # for backwards compatibility, OTRS 3.1.1, 3.1.2 and 3.1.3 used this wrong format (see bug#8387) # sync with configured auth backend if ( defined $AuthSyncBackend ) { # if $AuthSyncBackend is defined but empty, don't sync with any backend if ($AuthSyncBackend) { # sync configured backend $Self->{$AuthSyncBackend}->Sync( %Param, User => $User ); } } # use all 11 sync backends else { SOURCE: for my $Count ( '', 1 .. 10 ) { # return on no config setting next SOURCE if !$Self->{"AuthSyncBackend$Count"}; # sync backend $Self->{"AuthSyncBackend$Count"}->Sync( %Param, User => $User ); } } # If we have no UserID at this point # it means auth was ok but user didn't exist before # and wasn't created in sync module. # We will skip two factor authentication even if configured # because we don't have user data to compare the otp anyway. # This will not count as a failed login. my $UserID = $UserObject->UserLookup( UserLogin => $User, ); last COUNT if !$UserID; # check 2factor auth backends my $TwoFactorAuth; TWOFACTORSOURCE: for my $Count ( '', 1 .. 10 ) { # return on no config setting next TWOFACTORSOURCE if !$Self->{"AuthTwoFactorBackend$Count"}; # 2factor backend my $AuthOk = $Self->{"AuthTwoFactorBackend$Count"}->Auth( TwoFactorToken => $Param{TwoFactorToken}, User => $User, UserID => $UserID, ); $TwoFactorAuth = $AuthOk ? 'passed' : 'failed'; last TWOFACTORSOURCE if $AuthOk; } # if at least one 2factor auth backend was checked but none was successful, # it counts as a failed login if ( $TwoFactorAuth && $TwoFactorAuth ne 'passed' ) { $User = undef; last COUNT; } # remember auth backend $UserObject->SetPreferences( Key => 'UserAuthBackend', Value => $Count, UserID => $UserID, ); last COUNT; } # return if no auth user if ( !$User ) { # remember failed logins my $UserID = $UserObject->UserLookup( UserLogin => $Param{User}, ); return if !$UserID; my %User = $UserObject->GetUserData( UserID => $UserID, Valid => 1, ); my $Count = $User{UserLoginFailed} || 0; $Count++; $UserObject->SetPreferences( Key => 'UserLoginFailed', Value => $Count, UserID => $UserID, ); # set agent to invalid-temporarily if max failed logins reached my $Config = $ConfigObject->Get('PreferencesGroups'); my $PasswordMaxLoginFailed; if ( $Config && $Config->{Password} && $Config->{Password}->{PasswordMaxLoginFailed} ) { $PasswordMaxLoginFailed = $Config->{Password}->{PasswordMaxLoginFailed}; } return if !%User; return if !$PasswordMaxLoginFailed; return if $Count < $PasswordMaxLoginFailed; my $ValidID = $Kernel::OM->Get('Kernel::System::Valid')->ValidLookup( Valid => 'invalid-temporarily', ); # Make sure not to accidentially overwrite the password. delete $User{UserPw}; my $Update = $UserObject->UserUpdate( %User, ValidID => $ValidID, ChangeUserID => 1, ); return if !$Update; $Kernel::OM->Get('Kernel::System::Log')->Log( Priority => 'notice', Message => "Login failed $Count times. Set $User{UserLogin} to " . "'invalid-temporarily'.", ); return; } # remember login attributes my $UserID = $UserObject->UserLookup( UserLogin => $User, ); return $User if !$UserID; # on system maintenance just admin users # should be allowed to get into the system my $ActiveMaintenance = $Kernel::OM->Get('Kernel::System::SystemMaintenance')->SystemMaintenanceIsActive(); # reset failed logins $UserObject->SetPreferences( Key => 'UserLoginFailed', Value => 0, UserID => $UserID, ); # check if system maintenance is active if ($ActiveMaintenance) { # check if user is allow to login # get current user groups my %Groups = $Kernel::OM->Get('Kernel::System::Group')->PermissionUserGet( UserID => $UserID, Type => 'move_into', ); # reverse groups hash for easy look up %Groups = reverse %Groups; # check if the user is in the Admin group # if that is not the case return if ( !$Groups{admin} ) { $Self->{LastErrorMessage} = $ConfigObject->Get('SystemMaintenance::IsActiveDefaultLoginErrorMessage') || Translatable("It is currently not possible to login due to a scheduled system maintenance."); return; } } # last login preferences update $UserObject->SetPreferences( Key => 'UserLastLogin', Value => $Kernel::OM->Create('Kernel::System::DateTime')->ToEpoch(), UserID => $UserID, ); return $User; } =head2 GetLastErrorMessage() Retrieve $Self->{LastErrorMessage} content. my $AuthErrorMessage = $AuthObject->GetLastErrorMessage(); Result: $AuthErrorMessage = "An error string message."; =cut sub GetLastErrorMessage { my ( $Self, %Param ) = @_; return $Self->{LastErrorMessage}; } 1; =head1 TERMS AND CONDITIONS This software is part of the OTRS project (L). This software comes with ABSOLUTELY NO WARRANTY. For details, see the enclosed file COPYING for license information (GPL). If you did not receive this file, see L. =cut