Frontend module registration for the agent interface. Frontend::Admin::ModuleRegistration admin Admin Shows information on how to start OTRS Daemon Defines the module to display a notification in the agent interface if the OTRS Daemon is not running. Frontend::Agent::FrontendNotification Kernel::Output::HTML::Notification::DaemonCheck List of CSS files to always be loaded for the agent interface. Frontend::Base::Loader Core.Agent.Daemon.css List of JS files to always be loaded for the agent interface. Frontend::Base::Loader Core.Agent.Daemon.js Type of daemon log rotation to use: Choose 'OTRS' to let OTRS system to handle the file rotation, or choose 'External' to use a 3rd party rotation mechanism (i.e. logrotate). Note: External rotation mechanism requires its own and independent configuration. Daemon::Log OTRS External If enabled the daemon will use this directory to create its PID files. Note: Please stop the daemon before any change and use this setting only if <$OTRSHome>/var/run/ can not be used. Daemon /opt/otrs/var/run/ Defines the number of days to keep the daemon log files. Daemon::Log 1 If enabled the daemon will redirect the standard output stream to a log file. Daemon::Log 0 If enabled the daemon will redirect the standard error stream to a log file. Daemon::Log 1 The daemon registration for the scheduler generic agent task manager. Daemon::ModuleRegistration Kernel::System::Daemon::DaemonModules::SchedulerGenericAgentTaskManager The daemon registration for the scheduler cron task manager. Daemon::ModuleRegistration Kernel::System::Daemon::DaemonModules::SchedulerCronTaskManager The daemon registration for the scheduler future task manager. Daemon::ModuleRegistration Kernel::System::Daemon::DaemonModules::SchedulerFutureTaskManager The daemon registration for the scheduler task worker. Daemon::ModuleRegistration Kernel::System::Daemon::DaemonModules::SchedulerTaskWorker The daemon registration for the system configuration deployment sync manager. Daemon::ModuleRegistration Kernel::System::Daemon::DaemonModules::SystemConfigurationSyncManager Defines the maximum number of tasks to be executed as the same time. Daemon::SchedulerTaskWorker 5 7 10 Specifies the email addresses to get notification messages from scheduler tasks. Daemon::SchedulerTaskWorker root@localhost Defines the maximum number of affected tickets per job. Daemon::SchedulerGenericAgentTaskManager 4000 Defines a sleep time in microseconds between tickets while they are been processed by a job. Daemon::SchedulerGenericAgentTaskManager 0 Delete expired cache from core modules. Daemon::SchedulerCronTaskManager::Task CoreCacheCleanup 20 0 * * 0 Kernel::System::Cache CleanUp 1 Expired 1 Delete expired upload cache hourly. Daemon::SchedulerCronTaskManager::Task WebUploadCacheCleanup 46 * * * * Kernel::System::Web::UploadCache FormIDCleanUp 1 Delete expired loader cache weekly (Sunday mornings). Daemon::SchedulerCronTaskManager::Task LoaderCacheDelete 30 0 * * 0 Kernel::System::Loader CacheDelete 1 Fetch emails via fetchmail. Daemon::SchedulerCronTaskManager::Task FetchMail */5 * * * * Kernel::System::FetchMail Fetch 1 Fetch emails via fetchmail (using SSL). Daemon::SchedulerCronTaskManager::Task FetchMailSSL */5 * * * * Kernel::System::FetchMail Fetch 1 SSL 1 Generate dashboard statistics. Daemon::SchedulerCronTaskManager::Task GenerateDashboardStats 5 * * * * Kernel::System::Console::Command::Maint::Stats::Dashboard::Generate Execute 1 Triggers ticket escalation events and notification events for escalation. Daemon::SchedulerCronTaskManager::Task EscalationCheck */5 * * * * Kernel::System::Console::Command::Maint::Ticket::EscalationCheck Execute 1 Process pending tickets. Daemon::SchedulerCronTaskManager::Task TicketPendingCheck 45 */2 * * * Kernel::System::Console::Command::Maint::Ticket::PendingCheck Execute 1 Reprocess mails from spool directory that could not be imported in the first place. Daemon::SchedulerCronTaskManager::Task SpoolMailsReprocess 10 0 * * * Kernel::System::Console::Command::Maint::PostMaster::SpoolMailsReprocess Execute 1 Fetch incoming emails from configured mail accounts. Daemon::SchedulerCronTaskManager::Task MailAccountFetch */10 * * * * Kernel::System::Console::Command::Maint::PostMaster::MailAccountFetch Execute 1 Rebuild the ticket index for AgentTicketQueue. Daemon::SchedulerCronTaskManager::Task TicketAcceleratorRebuild 01 01 * * * Kernel::System::Ticket TicketAcceleratorRebuild 1 Delete expired sessions. Daemon::SchedulerCronTaskManager::Task SessionDeleteExpired 55 */2 * * * Kernel::System::Console::Command::Maint::Session::DeleteExpired Execute 1 Unlock tickets that are past their unlock timeout. Daemon::SchedulerCronTaskManager::Task TicketUnlockTimeout 35 * * * * Kernel::System::Console::Command::Maint::Ticket::UnlockTimeout Execute 1 Renew existing SMIME certificates from customer backend. Note: SMIME and SMIME::FetchFromCustomer needs to be enabled in SysConfig and customer backend needs to be configured to fetch UserSMIMECertificate attribute. Daemon::SchedulerCronTaskManager::Task RenewCustomerSMIMECertificates 02 02 * * * Kernel::System::Console::Command::Maint::SMIME::CustomerCertificate::Renew Execute 1 Checks for articles that needs to be updated in the article search index. Daemon::SchedulerCronTaskManager::Task ArticleSearchIndexRebuild * * * * * Kernel::System::Console::Command::Maint::Ticket::FulltextIndexRebuildWorker Execute 1 --children 4 --limit 20000 Checks for queued outgoing emails to be sent. Daemon::SchedulerCronTaskManager::Task MailQueueSend * * * * * Kernel::System::Console::Command::Maint::Email::MailQueue Execute 1 --send Checks for communication log entries to be deleted. Daemon::SchedulerCronTaskManager::Task CommunicationLogDelete 00 03 * * * Kernel::System::Console::Command::Maint::Log::CommunicationLog Execute 1 --purge Executes a custom command or module. Note: if module is used, function is required. Daemon::SchedulerCronTaskManager::Task Custom1 * * * * * 1 Executes a custom command or module. Note: if module is used, function is required. Daemon::SchedulerCronTaskManager::Task Custom2 * * * * * 1 Executes a custom command or module. Note: if module is used, function is required. Daemon::SchedulerCronTaskManager::Task Custom3 * * * * * 1 Executes a custom command or module. Note: if module is used, function is required. Daemon::SchedulerCronTaskManager::Task Custom4 * * * * * 1 Executes a custom command or module. Note: if module is used, function is required. Daemon::SchedulerCronTaskManager::Task Custom5 * * * * * 1 Executes a custom command or module. Note: if module is used, function is required. Daemon::SchedulerCronTaskManager::Task Custom6 * * * * * 1 Executes a custom command or module. Note: if module is used, function is required. Daemon::SchedulerCronTaskManager::Task Custom7 * * * * * 1 Executes a custom command or module. Note: if module is used, function is required. Daemon::SchedulerCronTaskManager::Task Custom8 * * * * * 1 Executes a custom command or module. Note: if module is used, function is required. Daemon::SchedulerCronTaskManager::Task Custom9 * * * * * 1 Run file based generic agent jobs (Note: module name needs to be specified in -configuration-module param e.g. "Kernel::System::GenericAgent"). Daemon::SchedulerCronTaskManager::Task GenericAgentFile1 */20 * * * * Kernel::System::Console::Command::Maint::GenericAgent::Run Execute 1 --configuration-module <ModuleName> Run file based generic agent jobs (Note: module name needs to be specified in -configuration-module param e.g. "Kernel::System::GenericAgent"). Daemon::SchedulerCronTaskManager::Task GenericAgentFile2 */20 * * * * Kernel::System::Console::Command::Maint::GenericAgent::Run Execute 1 --configuration-module <ModuleName> Run file based generic agent jobs (Note: module name needs to be specified in -configuration-module param e.g. "Kernel::System::GenericAgent"). Daemon::SchedulerCronTaskManager::Task GenericAgentFile3 */20 * * * * Kernel::System::Console::Command::Maint::GenericAgent::Run Execute 1 --configuration-module <ModuleName> Run file based generic agent jobs (Note: module name needs to be specified in -configuration-module param e.g. "Kernel::System::GenericAgent"). Daemon::SchedulerCronTaskManager::Task GenericAgentFile4 */20 * * * * Kernel::System::Console::Command::Maint::GenericAgent::Run Execute 1 --configuration-module <ModuleName> Run file based generic agent jobs (Note: module name needs to be specified in -configuration-module param e.g. "Kernel::System::GenericAgent"). Daemon::SchedulerCronTaskManager::Task GenericAgentFile5 */20 * * * * Kernel::System::Console::Command::Maint::GenericAgent::Run Execute 1 --configuration-module <ModuleName> Sends registration information to OTRS group. Daemon::SchedulerCronTaskManager::Task RegistrationUpdateSend 30 * * * * Kernel::System::Console::Command::Maint::Registration::UpdateSend Execute 1 Collect support data for asynchronous plug-in modules. Daemon::SchedulerCronTaskManager::Task SupportDataCollectAsynchronous 1 * * * * Kernel::System::Console::Command::Maint::SupportData::CollectAsynchronous Execute 1 Checks the entitlement status of OTRS Business Solution™. Daemon::SchedulerCronTaskManager::Task OTRSBusinessEntitlementCheck 25,45 */1 * * * Kernel::System::Console::Command::Maint::OTRSBusiness::EntitlementCheck Execute 1 Checks the availability of OTRS Business Solution™ for this system. Daemon::SchedulerCronTaskManager::Task OTRSBusinessAvailabilityCheck 15,35,55 */1 * * * Kernel::System::Console::Command::Maint::OTRSBusiness::AvailabilityCheck Execute 1 Defines the default the number of seconds (from current time) to re-schedule a generic interface failed task. Daemon::SchedulerGenericInterfaceTaskManager 300 Removes old system configuration deployments (Sunday mornings). Daemon::SchedulerCronTaskManager::Task ConfigurationDeploymentCleanup 40 0 * * 0 Kernel::System::SysConfig ConfigurationDeployCleanup 1 Removes old ticket number counters (each 10 minutes). Daemon::SchedulerCronTaskManager::Task TicketNumberCounterCleanup */10 * * * * Kernel::System::Ticket::Number::AutoIncrement TicketNumberCounterCleanup 1 Removes old generic interface debug log entries created before the specified amount of days. Daemon::SchedulerCronTaskManager::Task GeneticInterfaceDebugLogCleanup 02 03 * * * Kernel::System::Console::Command::Maint::GenericInterface::DebugLog::Cleanup Execute 1 --created-before-days 14 Delete expired ticket draft entries. Daemon::SchedulerCronTaskManager::Task TicketDraftDeleteExpired 55 * * * * Kernel::System::Console::Command::Maint::FormDraft::Delete Execute 1 --object-type Ticket --expired