Disables the web installer (http://yourhost.example.com/otrs/installer.pl), to prevent the system from being hijacked. If not enabled, the system can be reinstalled and the current basic configuration will be used to pre-populate the questions within the installer script. If enabled, it also disables the GenericAgent, PackageManager and SQL Box. Core 0 Enables or disables the debug mode over frontend interface. Frontend::Base 0 Delivers extended debugging information in the frontend in case any AJAX errors occur, if enabled. Frontend::Base 0 Enables or disables the caching for templates. WARNING: Do NOT disable template caching for production environments for it will cause a massive performance drop! This setting should only be disabled for debugging reasons! Frontend::Base 1 Sets the configuration level of the administrator. Depending on the config level, some sysconfig options will be not shown. The config levels are in in ascending order: Expert, Advanced, Beginner. The higher the config level is (e.g. Beginner is the highest), the less likely is it that the user can accidentally configure the system in a way that it is not usable any more. Frontend::Admin::View::SysConfig 100 (Expert) 200 (Advanced) 300 (Beginner) Controls if the admin is allowed to import a saved system configuration in SysConfig. Core 1 Defines the name of the application, shown in the web interface, tabs and title bar of the web browser. Core OTRS 6 Defines the system identifier. Every ticket number and http session string contains this ID. This ensures that only tickets which belong to your system will be processed as follow-ups (useful when communicating between two instances of OTRS). Core 10 Defines the fully qualified domain name of the system. This setting is used as a variable, OTRS_CONFIG_FQDN which is found in all forms of messaging used by the application, to build links to the tickets within your system. Core yourhost.example.com Defines the HTTP hostname for the support data collection with the public module 'PublicSupportDataCollector' (e.g. used from the OTRS Daemon). Core::SupportDataCollector Defines the timeout (in seconds, minimum is 20 seconds) for the support data collection with the public module 'PublicSupportDataCollector' (e.g. used from the OTRS Daemon). Core::SupportDataCollector 20 Defines the type of protocol, used by the web server, to serve the application. If https protocol will be used instead of plain http, it must be specified here. Since this has no affect on the web server's settings or behavior, it will not change the method of access to the application and, if it is wrong, it will not prevent you from logging into the application. This setting is only used as a variable, OTRS_CONFIG_HttpType which is found in all forms of messaging used by the application, to build links to the tickets within your system. Frontend::Base http https Whether to force redirect all requests from http to https protocol. Please check that your web server is configured correctly for https protocol before enable this option. Frontend::Base 0 Sets the prefix to the scripts folder on the server, as configured on the web server. This setting is used as a variable, OTRS_CONFIG_ScriptAlias which is found in all forms of messaging used by the application, to build links to the tickets within the system. Frontend::Base otrs/ Defines the system administrator's email address. It will be displayed in the error screens of the application. Core::Email support@<OTRS_CONFIG_FQDN> Company name which will be included in outgoing emails as an X-Header. Core Example Company Defines the default front-end language. All the possible values are determined by the available language files on the system (see the next setting). Frontend::Base en Defines all the languages that are available to the application. Specify only English names of languages here. Frontend::Base Arabic (Saudi Arabia) Bulgarian Catalan Czech Danish German English (United States) English (Canada) English (United Kingdom) Spanish Spanish (Colombia) Spanish (Mexico) Estonian Greek Persian Finnish French French (Canada) Galician Hebrew Hindi Croatian Hungarian Indonesian Italian Japanese Korean Lithuanian Latvian Macedonian Malay Dutch Norwegian Portuguese (Brasil) Portuguese Polish Romanian Russian Slovenian Serbian Latin Serbian Cyrillic Slovak Swedish Swahili Thai Turkish Ukrainian Vietnam Chinese (Simplified) Chinese (Traditional) Defines all the languages that are available to the application. Specify only native names of languages here. Frontend::Base العَرَبِية‎ Български Català Česky Dansk Deutsch English (United States) English (Canada) English (United Kingdom) Español Español (Colombia) Español (México) Eesti Ελληνικά فارسى Suomi Français Français (Canada) Galego עברית हिन्दी Hrvatski Magyar Bahasa Indonesia Italiano 日本語 한국어 Lietuvių kalba Latvijas Mакедонски Melayu Nederlandse Norsk bokmål Português Brasileiro Português Polski Română Русский Slovenščina Srpski Српски Slovenčina Svenska Kiswahili ภาษาไทย Türkçe Українська ViɆt Nam 简体中文 正體中文 Defines the default front-end (HTML) theme to be used by the agents and customers. If you like, you can add your own theme. Please refer the administrator manual located at https://doc.otrs.com/doc/. Frontend::Base Standard It is possible to configure different themes, for example to distinguish between agents and customers, to be used on a per-domain basis within the application. Using a regular expression (regex), you can configure a Key/Content pair to match a domain. The value in "Key" should match the domain, and the value in "Content" should be a valid theme on your system. Please see the example entries for the proper form of the regex. Frontend::Base SomeTheme1 SomeTheme2 The headline shown in the customer interface. Frontend::Customer Example Company The logo shown in the header of the customer interface. The URL to the image can be a relative URL to the skin image directory, or a full URL to a remote web server. Frontend::Customer skins/Customer/default/img/logo.png 9px 25px 45px 300px The logo shown in the header of the agent interface. The URL to the image can be a relative URL to the skin image directory, or a full URL to a remote web server. Frontend::Agent skins/Agent/default/img/logo_bg.png 7px 24px 55px 300px The logo shown in the header of the agent interface for the skin "default". See "AgentLogo" for further description. Frontend::Agent skins/Agent/default/img/logo_bg.png 7px 24px 55px 300px The logo shown in the header of the agent interface for the skin "slim". See "AgentLogo" for further description. Frontend::Agent skins/Agent/default/img/logo_bg.png 10px 45px 45px 220px The logo shown in the header of the agent interface for the skin "ivory". See "AgentLogo" for further description. Frontend::Agent skins/Agent/default/img/logo_bg.png 7px 24px 55px 300px The logo shown in the header of the agent interface for the skin "ivory-slim". See "AgentLogo" for further description. Frontend::Agent skins/Agent/default/img/logo_bg.png 10px 45px 45px 220px The logo shown in the header of the agent interface for the skin "High Contrast". See "AgentLogo" for further description. Frontend::Agent skins/Agent/default/img/logo_bg.png 7px 24px 55px 300px The logo shown on top of the login box of the agent interface. The URL to the image can be a relative URL to the skin image directory, or a full URL to a remote web server. Frontend::Agent skins/Agent/default/img/loginlogo_default.png 60px Defines the URL base path of icons, CSS and Java Script. Frontend::Base /otrs-web/ Defines the URL image path of icons for navigation. Frontend::Base <OTRS_CONFIG_Frontend::WebPath>skins/Agent/default/img/ Defines the URL CSS path. Frontend::Base <OTRS_CONFIG_Frontend::WebPath>css/ Defines the URL java script path. Frontend::Base <OTRS_CONFIG_Frontend::WebPath>js/ Uses richtext for viewing and editing: articles, salutations, signatures, standard templates, auto responses and notifications. Frontend::Base 1 Defines the URL rich text editor path. Frontend::Base <OTRS_CONFIG_Frontend::WebPath>js/thirdparty/ckeditor-4.7.0/ Defines the width for the rich text editor component. Enter number (pixels) or percent value (relative). Frontend::Base 620 Defines the height for the rich text editor component. Enter number (pixels) or percent value (relative). Frontend::Base 320 Defines the default CSS used in rich text editors. Frontend::Base font-family:Geneva,Helvetica,Arial,sans-serif; font-size: 12px; Defines if the enhanced mode should be used (enables use of table, replace, subscript, superscript, paste from word, etc.). Frontend::Base 0 Defines if the enhanced mode should be used (enables use of table, replace, subscript, superscript, paste from word, etc.) in customer interface. Frontend::Base 0 Disable HTTP header "X-Frame-Options: SAMEORIGIN" to allow OTRS to be included as an IFrame in other websites. Disabling this HTTP header can be a security issue! Only disable it, if you know what you are doing! Frontend::Base 0 Disable HTTP header "Content-Security-Policy" to allow loading of external script contents. Disabling this HTTP header can be a security issue! Only disable it, if you know what you are doing! Frontend::Base 0 Automated line break in text messages after x number of chars. Frontend::Base 90 Sets the number of lines that are displayed in text messages (e.g. ticket lines in the QueueZoom). Frontend::Base 6000 Turns on drag and drop for the main navigation. Frontend::Base 1 Defines the date input format used in forms (option or input fields). Core::Time Option Input Defines the available steps in time selections. Select "Minute" to be able to select all minutes of one hour from 1-59. Select "30 Minutes" to only make full and half hours available. Core::Time Minute 2 Minutes 5 Minutes 10 Minutes 15 Minutes 30 Minutes Shows time in long format (days, hours, minutes), if enabled; or in short format (days, hours), if not enabled. Core::Time 0 Allows choosing between showing the attachments of a ticket in the browser (inline) or just make them downloadable (attachment). Frontend::Base inline attachment Makes the application check the MX record of email addresses before sending an email or submitting a telephone or email ticket. Core::Email 1 Defines the address of a dedicated DNS server, if necessary, for the "CheckMXRecord" look-ups. Core::Email ns.example.com Makes the application check the syntax of email addresses. Core::Email 1 Defines a regular expression that excludes some addresses from the syntax check (if "CheckEmailAddresses" is set to "Yes"). Please enter a regex in this field for email addresses, that aren't syntactically valid, but are necessary for the system (i.e. "root@localhost"). Core::Email ^(root@localhost|admin@localhost)$ Defines a regular expression that filters all email addresses that should not be used in the application. Core::Email @(example)\.(..|...)$ Determines the way the linked objects are displayed in each zoom mask. Core::LinkObject Simple Complex Determines if a button to delete a link should be displayed next to each link in each zoom mask. Core::LinkObject 1 Defines the link type 'Normal'. If the source name and the target name contain the same value, the resulting link is a non-directional one; otherwise, the result is a directional link. Core::LinkObject Normal Normal Defines the link type 'ParentChild'. If the source name and the target name contain the same value, the resulting link is a non-directional one; otherwise, the result is a directional link. Core::LinkObject Parent Child Defines the link type groups. The link types of the same group cancel one another. Example: If ticket A is linked per a 'Normal' link with ticket B, then these tickets could not be additionally linked with link of a 'ParentChild' relationship. Core::LinkObject Normal ParentChild Defines the log module for the system. "File" writes all messages in a given logfile, "SysLog" uses the syslog daemon of the system, e.g. syslogd. Core::Log Kernel::System::Log::SysLog If "SysLog" was selected for LogModule, a special log facility can be specified. Core::Log user If "SysLog" was selected for LogModule, the charset that should be used for logging can be specified. Core::Log iso-8859-1 iso-8859-15 utf-8 If "file" was selected for LogModule, a logfile must be specified. If the file doesn't exist, it will be created by the system. Core::Log /tmp/otrs.log Adds a suffix with the actual year and month to the OTRS log file. A logfile for every month will be created. Core::Log 0 Set the minimum log level. If you select 'error', just errors are logged. With 'debug' you get all logging messages. The order of log levels is: 'debug', 'info', 'notice' and 'error'. Core::Log error notice info debug Defines the module to send emails. "DoNotSendEmail" doesn't send emails at all. Any of the "SMTP" mechanisms use a specified (external) mailserver. "Sendmail" directly uses the sendmail binary of your operating system. "Test" doesn't send emails, but writes them to $OTRS_HOME/var/tmp/CacheFileStorable/EmailTest/ for testing purposes. Core::Email Kernel::System::Email::Sendmail If "Sendmail" was selected as SendmailModule, the location of the sendmail binary and the needed options must be specified. Core::Email /usr/sbin/sendmail -i -f If any of the "SMTP" mechanisms was selected as SendmailModule, the mailhost that sends out the mails must be specified. Core::Email mail.example.com If any of the "SMTP" mechanisms was selected as SendmailModule, the port where your mailserver is listening for incoming connections must be specified. Core::Email 25 If any of the "SMTP" mechanisms was selected as SendmailModule, and authentication to the mail server is needed, an username must be specified. Core::Email MailserverLogin If any of the "SMTP" mechanisms was selected as SendmailModule, and authentication to the mail server is needed, a password must be specified. Core::Email MailserverPassword Sends all outgoing email via bcc to the specified address. Please use this only for backup reasons. Core::Email If set, this address is used as envelope sender in outgoing messages (not notifications - see below). If no address is specified, the envelope sender is equal to queue e-mail address. Core::Email If set, this address is used as envelope sender header in outgoing notifications. If no address is specified, the envelope sender header is empty (unless SendmailNotificationEnvelopeFrom::FallbackToEmailFrom is set). Core::Email If no SendmailNotificationEnvelopeFrom is specified, this setting makes it possible to use the email's from address instead of an empty envelope sender (required in certain mail server configurations). Core::Email 0 Forces encoding of outgoing emails (7bit|8bit|quoted-printable|base64). Core::Email base64 Defines default headers for outgoing emails. Core::Email bulk auto-generated Registers a log module, that can be used to log communication related information. Core::CommunicationLog Email Kernel::System::CommunicationLog::Transport::Email Defines the number of hours a successful communication will be stored. Core::CommunicationLog 168 Defines the number of hours a communication will be stored, whichever its status. Core::CommunicationLog 744 MailQueue configuration settings. Core::MailQueue 3 2 Define which avatar engine should be used for the agent avatar on the header and the sender images in AgentTicketZoom. If 'None' is selected, initials will be displayed instead. Please note that selecting anything other than 'None' will transfer the encrypted email address of the particular user to an external service. Frontend::Agent None Gravatar.com Define which avatar default image should be used for the current agent if no gravatar is assigned to the mail address of the agent. Check http://gravatar.com/site/implement/images/ for further information. Frontend::Agent mm Define which avatar default image should be used for the article view if no gravatar is assigned to the mail address. Check http://gravatar.com/site/implement/images/ for further information. Frontend::Agent mm Defines an alternate URL, where the login link refers to. Frontend::Agent http://host.example.com/login.html Defines an alternate URL, where the logout link refers to. Frontend::Agent http://host.example.com/thanks-for-using-otrs.html Defines a useful module to load specific user options or to display news. Frontend::Agent Kernel::Modules::AgentInfo Defines the key to be checked with Kernel::Modules::AgentInfo module. If this user preferences key is true, the message is accepted by the system. Frontend::Agent wpt22 File that is displayed in the Kernel::Modules::AgentInfo module, if located under Kernel/Output/HTML/Templates/Standard/AgentInfo.tt. Frontend::Agent AgentInfo Defines the module to generate code for periodic page reloads. Frontend::Agent Kernel::Output::HTML::HeaderMeta::Refresh Defines the module to display a notification in different interfaces on different occasions for OTRS Business Solution™. Frontend::Agent::FrontendNotification Kernel::Output::HTML::Notification::AgentOTRSBusiness admin Defines the module to display a notification in different interfaces on different occasions for OTRS Business Solution™. Frontend::Customer::FrontendNotification Kernel::Output::HTML::Notification::CustomerOTRSBusiness Defines the module to display a notification in the agent interface, if the system is used by the admin user (normally you shouldn't work as admin). Frontend::Agent::FrontendNotification Kernel::Output::HTML::Notification::UIDCheck Defines the module to display a notification in the agent interface, if the agent session limit prior warning is reached. Frontend::Agent::FrontendNotification Kernel::Output::HTML::Notification::AgentSessionLimit Defines the module that shows all the currently logged in agents in the agent interface. Frontend::Agent::FrontendNotification Kernel::Output::HTML::Notification::AgentOnline 1 Defines the module that shows all the currently logged in customers in the agent interface. Frontend::Agent::FrontendNotification Kernel::Output::HTML::Notification::CustomerOnline 1 Defines the module to display a notification in the agent interface, if there are modified sysconfig settings that are not deployed yet. Frontend::Agent::FrontendNotification Kernel::Output::HTML::Notification::SystemConfigurationIsDirtyCheck admin Defines the module to display a notification in the agent interface, if there are invalid sysconfig settings deployed. Frontend::Agent::FrontendNotification Kernel::Output::HTML::Notification::SystemConfigurationInvalidCheck admin Defines the module to display a notification in the agent interface, if the agent is logged in while having out-of-office active. Frontend::Agent::FrontendNotification Kernel::Output::HTML::Notification::OutofOfficeCheck Defines the module to display a notification in the agent interface, if the agent is logged in while having system maintenance active. Frontend::Agent::FrontendNotification Kernel::Output::HTML::Notification::SystemMaintenanceCheck Defines the module to display a notification in the agent interface if the system configuration is out of sync. Frontend::Agent::FrontendNotification Kernel::Output::HTML::Notification::SystemConfigurationOutOfSyncCheck 5 Defines the module to display a notification in the agent interface, if the agent has not yet selected a time zone. Frontend::Agent::FrontendNotification Kernel::Output::HTML::Notification::AgentTimeZoneCheck Defines the module to display a notification in the agent interface, if the installation of not verified packages is activated (only shown to admins). Frontend::Agent::FrontendNotification Kernel::Output::HTML::Notification::PackageManagerCheckNotVerifiedPackages Defines the module that shows a generic notification in the agent interface. Either "Text" - if configured - or the contents of "File" will be displayed. Frontend::Agent::FrontendNotification Kernel::Output::HTML::Notification::Generic Warning The OTRS Website <OTRS_CONFIG_Home>/var/notify.txt http://www.otrs.com Defines the module used to store the session data. With "DB" the frontend server can be splitted from the db server. "FS" is faster. Core::Session Kernel::System::AuthSession::DB Defines the name of the session key. E.g. Session, SessionID or OTRS. Core::Session OTRSAgentInterface Defines the name of the key for customer sessions. Core::Session OTRSCustomerInterface Turns on the remote ip address check. It should not be enabled if the application is used, for example, via a proxy farm or a dialup connection, because the remote ip address is mostly different for the requests. Core::Session 1 Deletes a session if the session id is used with an invalid remote IP address. Core::Session 1 Defines the maximal valid time (in seconds) for a session id. Core::Session 57600 Sets the inactivity time (in seconds) to pass before a session is killed and a user is logged out. Core::Session 7200 Deletes requested sessions if they have timed out. Core::Session 1 Makes the session management use html cookies. If html cookies are disabled or if the client browser disabled html cookies, then the system will work as usual and append the session id to the links. Core::Session 1 Stores cookies after the browser has been closed. Core::Session 0 Protection against CSRF (Cross Site Request Forgery) exploits (for more info see http://en.wikipedia.org/wiki/Cross-site_request_forgery). Core::Session 1 Sets the maximum number of active agents within the timespan defined in SessionMaxIdleTime before a prior warning will be visible for the logged in agents. Core::Session 90 Sets the maximum number of active agents within the timespan defined in SessionMaxIdleTime. Core::Session 100 Sets the maximum number of active sessions per agent within the timespan defined in SessionMaxIdleTime. Core::Session 20 Sets the maximum number of active customers within the timespan defined in SessionMaxIdleTime. Core::Session 100 Sets the maximum number of active sessions per customers within the timespan defined in SessionMaxIdleTime. Core::Session 20 If "FS" was selected for SessionModule, a directory where the session data will be stored must be specified. Core::Session <OTRS_CONFIG_Home>/var/sessions If "DB" was selected for SessionModule, a table in database where session data will be stored must be specified. Core::Session sessions Defines the period of time (in minutes) before agent is marked as "away" due to inactivity (e.g. in the "Logged-In Users" widget or for the chat). Core::Session 5 Defines the period of time (in minutes) before customer is marked as "away" due to inactivity (e.g. in the "Logged-In Users" widget or for the chat). Core::Session 5 This setting is deprecated. Set OTRSTimeZone instead. Core::Time + 0 + 1 + 2 + 3 + 4 + 5 + 6 + 7 + 8 + 9 +10 +11 +12 - 1 - 2 - 3 - 4 - 5 - 6 - 7 - 8 - 9 -10 -11 -12 Sets the time zone being used internally by OTRS to e. g. store dates and times in the database. WARNING: This setting must not be changed once set and tickets or any other data containing date/time have been created. Core::Time UTC Sets the time zone that will be assigned to newly created users and will be used for users that haven't yet set a time zone. This is the time zone being used as default to convert date and time between the OTRS time zone and the user's time zone. Core::Time UTC If enabled, users that haven't selected a time zone yet will be notified to do so. Note: Notification will not be shown if (1) user has not yet selected a time zone and (2) OTRSTimeZone and UserDefaultTimeZone do match and (3) are not set to UTC. Core::Time 1 Maximum Number of a calendar shown in a dropdown. Core::Time 50 Define the start day of the week for the date picker. Core::Time Sunday Monday Tuesday Wednesday Thursday Friday Saturday Adds the permanent vacation days. Core::Time New Year's Day International Workers' Day Christmas Eve First Christmas Day Second Christmas Day New Year's Eve Adds the one time vacation days. Core::Time test Defines the hours and week days to count the working time. Core::Time 8 9 10 11 12 13 14 15 16 17 18 19 20 8 9 10 11 12 13 14 15 16 17 18 19 20 8 9 10 11 12 13 14 15 16 17 18 19 20 8 9 10 11 12 13 14 15 16 17 18 19 20 8 9 10 11 12 13 14 15 16 17 18 19 20 Defines the name of the indicated calendar. Core::Time::Calendar1 Calendar Name 1 Defines the time zone of the indicated calendar, which can be assigned later to a specific queue. Core::Time::Calendar1 UTC Define the start day of the week for the date picker for the indicated calendar. Core::Time::Calendar1 Sunday Monday Tuesday Wednesday Thursday Friday Saturday Adds the permanent vacation days for the indicated calendar. Core::Time::Calendar1 New Year's Day International Workers' Day Christmas Eve First Christmas Day Second Christmas Day New Year's Eve Adds the one time vacation days for the indicated calendar. Core::Time::Calendar1 test Defines the hours and week days of the indicated calendar, to count the working time. Core::Time::Calendar1 8 9 10 11 12 13 14 15 16 17 18 19 20 8 9 10 11 12 13 14 15 16 17 18 19 20 8 9 10 11 12 13 14 15 16 17 18 19 20 8 9 10 11 12 13 14 15 16 17 18 19 20 8 9 10 11 12 13 14 15 16 17 18 19 20 Defines the name of the indicated calendar. Core::Time::Calendar2 Calendar Name 2 Defines the time zone of the indicated calendar, which can be assigned later to a specific queue. Core::Time::Calendar2 UTC Define the start day of the week for the date picker for the indicated calendar. Core::Time::Calendar2 Sunday Monday Tuesday Wednesday Thursday Friday Saturday Adds the permanent vacation days for the indicated calendar. Core::Time::Calendar2 New Year's Day International Workers' Day Christmas Eve First Christmas Day Second Christmas Day New Year's Eve Adds the one time vacation days for the indicated calendar. Core::Time::Calendar2 test Defines the hours and week days of the indicated calendar, to count the working time. Core::Time::Calendar2 8 9 10 11 12 13 14 15 16 17 18 19 20 8 9 10 11 12 13 14 15 16 17 18 19 20 8 9 10 11 12 13 14 15 16 17 18 19 20 8 9 10 11 12 13 14 15 16 17 18 19 20 8 9 10 11 12 13 14 15 16 17 18 19 20 Defines the name of the indicated calendar. Core::Time::Calendar3 Calendar Name 3 Defines the time zone of the indicated calendar, which can be assigned later to a specific queue. Core::Time::Calendar3 UTC Define the start day of the week for the date picker for the indicated calendar. Core::Time::Calendar3 Sunday Monday Tuesday Wednesday Thursday Friday Saturday Adds the permanent vacation days for the indicated calendar. Core::Time::Calendar3 New Year's Day International Workers' Day Christmas Eve First Christmas Day Second Christmas Day New Year's Eve Adds the one time vacation days for the indicated calendar. Core::Time::Calendar3 test Defines the hours and week days of the indicated calendar, to count the working time. Core::Time::Calendar3 8 9 10 11 12 13 14 15 16 17 18 19 20 8 9 10 11 12 13 14 15 16 17 18 19 20 8 9 10 11 12 13 14 15 16 17 18 19 20 8 9 10 11 12 13 14 15 16 17 18 19 20 8 9 10 11 12 13 14 15 16 17 18 19 20 Defines the name of the indicated calendar. Core::Time::Calendar4 Calendar Name 4 Defines the time zone of the indicated calendar, which can be assigned later to a specific queue. Core::Time::Calendar4 UTC Define the start day of the week for the date picker for the indicated calendar. Core::Time::Calendar4 Sunday Monday Tuesday Wednesday Thursday Friday Saturday Adds the permanent vacation days for the indicated calendar. Core::Time::Calendar4 New Year's Day International Workers' Day Christmas Eve First Christmas Day Second Christmas Day New Year's Eve Adds the one time vacation days for the indicated calendar. Core::Time::Calendar4 test Defines the hours and week days of the indicated calendar, to count the working time. Core::Time::Calendar4 8 9 10 11 12 13 14 15 16 17 18 19 20 8 9 10 11 12 13 14 15 16 17 18 19 20 8 9 10 11 12 13 14 15 16 17 18 19 20 8 9 10 11 12 13 14 15 16 17 18 19 20 8 9 10 11 12 13 14 15 16 17 18 19 20 Defines the name of the indicated calendar. Core::Time::Calendar5 Calendar Name 5 Defines the time zone of the indicated calendar, which can be assigned later to a specific queue. Core::Time::Calendar5 UTC Define the start day of the week for the date picker for the indicated calendar. Core::Time::Calendar5 Sunday Monday Tuesday Wednesday Thursday Friday Saturday Adds the permanent vacation days for the indicated calendar. Core::Time::Calendar5 New Year's Day International Workers' Day Christmas Eve First Christmas Day Second Christmas Day New Year's Eve Adds the one time vacation days for the indicated calendar. Core::Time::Calendar5 test Defines the hours and week days of the indicated calendar, to count the working time. Core::Time::Calendar5 8 9 10 11 12 13 14 15 16 17 18 19 20 8 9 10 11 12 13 14 15 16 17 18 19 20 8 9 10 11 12 13 14 15 16 17 18 19 20 8 9 10 11 12 13 14 15 16 17 18 19 20 8 9 10 11 12 13 14 15 16 17 18 19 20 Defines the name of the indicated calendar. Core::Time::Calendar6 Calendar Name 6 Defines the time zone of the indicated calendar, which can be assigned later to a specific queue. Core::Time::Calendar6 UTC Define the start day of the week for the date picker for the indicated calendar. Core::Time::Calendar6 Sunday Monday Tuesday Wednesday Thursday Friday Saturday Adds the permanent vacation days for the indicated calendar. Core::Time::Calendar6 New Year's Day International Workers' Day Christmas Eve First Christmas Day Second Christmas Day New Year's Eve Adds the one time vacation days for the indicated calendar. Core::Time::Calendar6 test Defines the hours and week days of the indicated calendar, to count the working time. Core::Time::Calendar6 8 9 10 11 12 13 14 15 16 17 18 19 20 8 9 10 11 12 13 14 15 16 17 18 19 20 8 9 10 11 12 13 14 15 16 17 18 19 20 8 9 10 11 12 13 14 15 16 17 18 19 20 8 9 10 11 12 13 14 15 16 17 18 19 20 Defines the name of the indicated calendar. Core::Time::Calendar7 Calendar Name 7 Defines the time zone of the indicated calendar, which can be assigned later to a specific queue. Core::Time::Calendar7 UTC Define the start day of the week for the date picker for the indicated calendar. Core::Time::Calendar7 Sunday Monday Tuesday Wednesday Thursday Friday Saturday Adds the permanent vacation days for the indicated calendar. Core::Time::Calendar7 New Year's Day International Workers' Day Christmas Eve First Christmas Day Second Christmas Day New Year's Eve Adds the one time vacation days for the indicated calendar. Core::Time::Calendar7 test Defines the hours and week days of the indicated calendar, to count the working time. Core::Time::Calendar7 8 9 10 11 12 13 14 15 16 17 18 19 20 8 9 10 11 12 13 14 15 16 17 18 19 20 8 9 10 11 12 13 14 15 16 17 18 19 20 8 9 10 11 12 13 14 15 16 17 18 19 20 8 9 10 11 12 13 14 15 16 17 18 19 20 Defines the name of the indicated calendar. Core::Time::Calendar8 Calendar Name 8 Defines the time zone of the indicated calendar, which can be assigned later to a specific queue. Core::Time::Calendar8 UTC Define the start day of the week for the date picker for the indicated calendar. Core::Time::Calendar8 Sunday Monday Tuesday Wednesday Thursday Friday Saturday Adds the permanent vacation days for the indicated calendar. Core::Time::Calendar8 New Year's Day International Workers' Day Christmas Eve First Christmas Day Second Christmas Day New Year's Eve Adds the one time vacation days for the indicated calendar. Core::Time::Calendar8 test Defines the hours and week days of the indicated calendar, to count the working time. Core::Time::Calendar8 8 9 10 11 12 13 14 15 16 17 18 19 20 8 9 10 11 12 13 14 15 16 17 18 19 20 8 9 10 11 12 13 14 15 16 17 18 19 20 8 9 10 11 12 13 14 15 16 17 18 19 20 8 9 10 11 12 13 14 15 16 17 18 19 20 Defines the name of the indicated calendar. Core::Time::Calendar9 Calendar Name 9 Defines the time zone of the indicated calendar, which can be assigned later to a specific queue. Core::Time::Calendar9 UTC Define the start day of the week for the date picker for the indicated calendar. Core::Time::Calendar9 Sunday Monday Tuesday Wednesday Thursday Friday Saturday Adds the permanent vacation days for the indicated calendar. Core::Time::Calendar9 New Year's Day International Workers' Day Christmas Eve First Christmas Day Second Christmas Day New Year's Eve Adds the one time vacation days for the indicated calendar. Core::Time::Calendar9 test Defines the hours and week days of the indicated calendar, to count the working time. Core::Time::Calendar9 8 9 10 11 12 13 14 15 16 17 18 19 20 8 9 10 11 12 13 14 15 16 17 18 19 20 8 9 10 11 12 13 14 15 16 17 18 19 20 8 9 10 11 12 13 14 15 16 17 18 19 20 8 9 10 11 12 13 14 15 16 17 18 19 20 Defines the maximal size (in bytes) for file uploads via the browser. Warning: Setting this option to a value which is too low could cause many masks in your OTRS instance to stop working (probably any mask which takes input from the user). Frontend::Base 24000000 Selects the module to handle uploads via the web interface. "DB" stores all uploads in the database, "FS" uses the file system. Frontend::Base Kernel::System::Web::UploadCache::DB Specifies the text that should appear in the log file to denote a CGI script entry. Core::Log OTRS-CGI Defines the filter that processes the text in the articles, in order to highlight URLs. Frontend::Base::OutputFilter Kernel::Output::HTML::FilterText::URL 1 Activates lost password feature for agents, in the agent interface. Frontend::Agent 1 Shows the message of the day on login screen of the agent interface. Frontend::Agent 0 Runs the system in "Demo" mode. If enabled, agents can change preferences, such as selection of language and theme via the agent web interface. These changes are only valid for the current session. It will not be possible for agents to change their passwords. Core 0 Defines out of office message template. Two string parameters (%s) available: end date and number of days left. Frontend::Base *** out of office until %s (%s d left) *** Allows the administrators to login as other users, via the users administration panel. Core::Permission 0 Allows the administrators to login as other customers, via the customer user administration panel. Core::Permission 0 Specifies the group where the user needs rw permissions so that he can access the "SwitchToCustomer" feature. Core::Permission admin Specifies the path to the converter that allows the view of Microsoft Excel files, in the web interface. Frontend::Agent::MIMEViewer xlhtml Specifies the path to the converter that allows the view of Microsoft Word files, in the web interface. Frontend::Agent::MIMEViewer wvWare Specifies the path to the converter that allows the view of PDF documents, in the web interface. Frontend::Agent::MIMEViewer pdftohtml -stdout -i Specifies the path to the converter that allows the view of XML files, in the web interface. Frontend::Agent::MIMEViewer <OTRS_CONFIG_Home>/scripts/tools/xml2html.pl Sets the timeout (in seconds) for http/ftp downloads. Core::WebUserAgent 15 Defines the connections for http/ftp, via a proxy. Core::WebUserAgent http://proxy.sn.no:8001/ Turns off SSL certificate validation, for example if you use a transparent HTTPS proxy. Use at your own risk! Core::WebUserAgent 0 Enables file upload in the package manager frontend. Core::Package 1 Defines the location to get online repository list for additional packages. The first available result will be used. Core::Package https://ftp.otrs.org/pub/otrs/misc/packages/repository.xml Defines the list of online repositories. Another installations can be used as repository, for example: Key="http://example.com/otrs/public.pl?Action=PublicRepository;File=" and Content="Some Name". Core::Package [Example] ftp://ftp.example.com/ Defines the IP regular expression for accessing the local repository. You need to enable this to have access to your local repository and the package::RepositoryList is required on the remote host. Core::Package 127\.0\.0\.1 Sets the timeout (in seconds) for package downloads. Overwrites "WebUserAgent::Timeout". Core::Package 120 Fetches packages via proxy. Overwrites "WebUserAgent::Proxy". Core::Package http://proxy.sn.no:8001/ If this setting is enabled, local modifications will not be highlighted as errors in the package manager and support data collector. Core::Package 0 Toggles display of OTRS FeatureAddons list in PackageManager. Core::Package 1 If this setting is enabled, it is possible to install packages which are not verified by OTRS Group. These packages could threaten your whole system! Core::Package 0 Package event module file a scheduler task for update registration. Core::Event::Package Kernel::System::Package::Event::SupportDataSend (PackageInstall|PackageReinstall|PackageUpgrade|PackageUninstall) 1 List of all Package events to be displayed in the GUI. Frontend::Admin PackageInstall PackageReinstall PackageUpgrade PackageUninstall List of all DynamicField events to be displayed in the GUI. Frontend::Admin DynamicFieldAdd DynamicFieldUpdate DynamicFieldDelete List of all LinkObject events to be displayed in the GUI. Frontend::Admin LinkObjectLinkAdd LinkObjectLinkDelete DynamicField object registration. Core::DynamicFields::ObjectTypeRegistration Customer Kernel::System::DynamicField::ObjectType::CustomerCompany 120 1 DynamicField object registration. Core::DynamicFields::ObjectTypeRegistration Customer User Kernel::System::DynamicField::ObjectType::CustomerUser 130 1 Defines the username to access the SOAP handle (bin/cgi-bin/rpc.pl). Core::SOAP some_user Defines the password to access the SOAP handle (bin/cgi-bin/rpc.pl). Core::SOAP some_pass Enable keep-alive connection header for SOAP responses. Core::SOAP 0 Specifies the path of the file for the logo in the page header (gif|jpg|png, 700 x 100 pixel). Core::PDF <OTRS_CONFIG_Home>/var/logo-otrs.png Defines the standard size of PDF pages. Core::PDF DIN A4 Letter Defines the maximum number of pages per PDF file. Core::PDF 50 100 150 200 250 300 350 400 450 500 550 600 650 700 750 800 850 900 950 1000 Defines the path and TTF-File to handle proportional font in PDF documents. Core::PDF DejaVuSans.ttf Defines the path and TTF-File to handle bold proportional font in PDF documents. Core::PDF DejaVuSans-Bold.ttf Defines the path and TTF-File to handle italic proportional font in PDF documents. Core::PDF DejaVuSans-Oblique.ttf Defines the path and TTF-File to handle bold italic proportional font in PDF documents. Core::PDF DejaVuSans-BoldOblique.ttf Defines the path and TTF-File to handle monospaced font in PDF documents. Core::PDF DejaVuSansMono.ttf Defines the path and TTF-File to handle bold monospaced font in PDF documents. Core::PDF DejaVuSansMono-Bold.ttf Defines the path and TTF-File to handle italic monospaced font in PDF documents. Core::PDF DejaVuSansMono-Oblique.ttf Defines the path and TTF-File to handle bold italic monospaced font in PDF documents. Core::PDF DejaVuSansMono-BoldOblique.ttf Enables PGP support. When PGP support is enabled for signing and encrypting mail, it is HIGHLY recommended that the web server runs as the OTRS user. Otherwise, there will be problems with the privileges when accessing .gnupg folder. Core::Crypt::PGP 0 Defines the path to PGP binary. Core::Crypt::PGP /usr/bin/gpg Sets the options for PGP binary. Core::Crypt::PGP --homedir /opt/otrs/.gnupg/ --batch --no-tty --yes Sets the preferred digest to be used for PGP binary. Core::Crypt::PGP SHA1 SHA224 SHA256 SHA384 SHA512 Sets the password for private PGP key. Core::Crypt::PGP SomePassword SomePassword Enable this if you trust in all your public and private pgp keys, even if they are not certified with a trusted signature. Core::Crypt::PGP 0 Configure your own log text for PGP. Core::Crypt::PGP Signature data. Good PGP signature. The PGP signature with the keyid is good. This key is not certified with a trusted signature!. The PGP signature was made by a revoked key, this could mean that the signature is forged. The PGP signature was made by a revoked key, this could mean that the signature is forged. The PGP signature with the keyid has not been verified successfully. It was not possible to check the PGP signature, this may be caused by a missing public key or an unsupported algorithm. The PGP signature is expired. The PGP signature was made by an expired key. No public key found. No valid OpenPGP data found. Sets the method PGP will use to sing and encrypt emails. Note Inline method is not compatible with RichText messages. Core::Crypt::PGP Detached Inline Enables S/MIME support. Core::Crypt::SMIME 0 Defines the path to open ssl binary. It may need a HOME env ($ENV{HOME} = '/var/lib/wwwrun';). Core::Crypt::SMIME /usr/bin/openssl Specifies the directory where SSL certificates are stored. Core::Crypt::SMIME /etc/ssl/certs Specifies the directory where private SSL certificates are stored. Core::Crypt::SMIME /etc/ssl/private Cache time in seconds for the SSL certificate attributes. Core::Crypt::SMIME 86400 Enables fetch S/MIME from CustomerUser backend support. Core::Crypt::SMIME 0 Specifies the name that should be used by the application when sending notifications. The sender name is used to build the complete display name for the notification master (i.e. "OTRS Notifications" otrs@your.example.com). Core::Email OTRS Notifications Specifies the email address that should be used by the application when sending notifications. The email address is used to build the complete display name for the notification master (i.e. "OTRS Notifications" otrs@your.example.com). You can use the OTRS_CONFIG_FQDN variable as set in your configuation, or choose another email address. Core::Email otrs@<OTRS_CONFIG_FQDN> Defines the subject for notification mails sent to agents, with token about new requested password. Frontend::Agent New OTRS password request Defines the body text for notification mails sent to agents, with token about new requested password. Frontend::Agent Hi <OTRS_USERFIRSTNAME>, You or someone impersonating you has requested to change your OTRS password. If you want to do this, click on the link below. You will receive another email containing the password. <OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>index.pl?Action=LostPassword;Token=<OTRS_TOKEN> If you did not request a new password, please ignore this email. Defines the subject for notification mails sent to agents, about new password. Frontend::Agent New OTRS password Defines the body text for notification mails sent to agents, about new password. Frontend::Agent Hi <OTRS_USERFIRSTNAME>, Here's your new OTRS password. New password: <OTRS_NEWPW> You can log in via the following URL: <OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>index.pl Standard available permissions for agents within the application. If more permissions are needed, they can be entered here. Permissions must be defined to be effective. Some other good permissions have also been provided built-in: note, close, pending, customer, freetext, move, compose, responsible, forward, and bounce. Make sure that "rw" is always the last registered permission. Core::Permission ro move_into create note owner priority rw Defines the standard permissions available for customers within the application. If more permissions are needed, you can enter them here. Permissions must be hard coded to be effective. Please ensure, when adding any of the afore mentioned permissions, that the "rw" permission remains the last entry. Core::Permission ro rw This setting allows you to override the built-in country list with your own list of countries. This is particularly handy if you just want to use a small select group of countries. Core::ReferenceData Austria Germany Switzerland Enables performance log (to log the page response time). It will affect the system performance. Frontend::Module###AdminPerformanceLog must be enabled. Core::PerformanceLog 0 Specifies the path of the file for the performance log. Core::PerformanceLog <OTRS_CONFIG_Home>/var/log/Performance.log Defines the maximum size (in MB) of the log file. Core::PerformanceLog 25 Defines the two-factor module to authenticate agents. Core::Auth::Agent::TwoFactor Kernel::System::Auth::TwoFactor::GoogleAuthenticator Defines the agent preferences key where the shared secret key is stored. Core::Auth::Agent::TwoFactor UserGoogleAuthenticatorSecretKey Defines if agents should be allowed to login if they have no shared secret stored in their preferences and therefore are not using two-factor authentication. Core::Auth::Agent::TwoFactor 1 Defines if the previously valid token should be accepted for authentication. This is slightly less secure but gives users 30 seconds more time to enter their one-time password. Core::Auth::Agent::TwoFactor 1 Defines the name of the table where the user preferences are stored. Frontend::Agent::View::Preferences user_preferences Defines the column to store the keys for the preferences table. Frontend::Agent::View::Preferences preferences_key Defines the name of the column to store the data in the preferences table. Frontend::Agent::View::Preferences preferences_value Defines the name of the column to store the user identifier in the preferences table. Frontend::Agent::View::Preferences user_id Defines the config parameters of this item, to be shown in the preferences view. 'PasswordRegExp' allows to match passwords against a regular expression. Define the minimum number of characters using 'PasswordMinSize'. Define if at least 2 lowercase and 2 uppercase letter characters are needed by setting the appropriate option to '1'. 'PasswordMin2Characters' defines if the password needs to contain at least 2 letter characters (set to 0 or 1). 'PasswordNeedDigit' controls the need of at least 1 digit (set to 0 or 1 to control). 'PasswordMaxLoginFailed' allows to set an agent to invalid-temporarily if max failed logins reached. Please note: setting 'Active' to 0 will only prevent agents from editing settings of this group in their personal preferences, but will still allow administrators to edit the settings of another user's behalf. Use 'PreferenceGroup' to control in which area these settings should be shown in the user interface. Frontend::Agent::View::Preferences Kernel::Output::HTML::Preferences::Password UserProfile Change password 0500 Agent Set a new password by filling in your current password and a new one. 0 0 0 0 0 1 Defines the config parameters of this item, to be shown in the preferences view. Please note: setting 'Active' to 0 will only prevent agents from editing settings of this group in their personal preferences, but will still allow administrators to edit the settings of another user's behalf. Use 'PreferenceGroup' to control in which area these settings should be shown in the user interface. Frontend::Agent::View::Preferences Kernel::Output::HTML::Preferences::Generic UserProfile Google Authenticator Enter your shared secret to enable two factor authentication. WARNING: Make sure that you add the shared secret to your generator application and the application works well. Otherwise you will be not able to login anymore without the two factor token. Shared Secret Input UserGoogleAuthenticatorSecretKey ^([A-Z2-7]{16}|)$ The secret you supplied is invalid. The secret must only contain letters (A-Z, uppercase) and numbers (2-7) and must consist of 16 characters. 0600 0 Defines the config parameters of this item, to be shown in the preferences view. Please note: setting 'Active' to 0 will only prevent agents from editing settings of this group in their personal preferences, but will still allow administrators to edit the settings of another user's behalf. Use 'PreferenceGroup' to control in which area these settings should be shown in the user interface. Frontend::Agent::View::Preferences Kernel::Output::HTML::Preferences::Generic Miscellaneous Comment This is a Description for Comment on Framework. Comment Input [% Env("UserComment") %] UserComment 6000 0 Defines the config parameters of this item, to be shown in the preferences view. Please note: setting 'Active' to 0 will only prevent agents from editing settings of this group in their personal preferences, but will still allow administrators to edit the settings of another user's behalf. Use 'PreferenceGroup' to control in which area these settings should be shown in the user interface. Frontend::Agent::View::Preferences Kernel::Output::HTML::Preferences::Generic Miscellaneous NameX This is a Description for DynamicField on Framework. Default value for NameX Input [% Env("UserDynamicField_NameX") %] UserDynamicField_NameX 7000 1 Defines the config parameters of this item, to be shown in the preferences view. Please note: setting 'Active' to 0 will only prevent agents from editing settings of this group in their personal preferences, but will still allow administrators to edit the settings of another user's behalf. Use 'PreferenceGroup' to control in which area these settings should be shown in the user interface. Frontend::Agent::View::Preferences Kernel::Output::HTML::Preferences::Language UserProfile Language Select the main interface language. UserLanguage 1 1000 1 Defines the config parameters of this item, to be shown in the preferences view. Please note: setting 'Active' to 0 will only prevent agents from editing settings of this group in their personal preferences, but will still allow administrators to edit the settings of another user's behalf. Use 'PreferenceGroup' to control in which area these settings should be shown in the user interface. Frontend::Agent::View::Preferences Kernel::Output::HTML::Preferences::Skin Miscellaneous Skin Select your preferred layout for the software. UserSkin 1 100 1 Defines the config parameters of this item, to be shown in the preferences view. Please note: setting 'Active' to 0 will only prevent agents from editing settings of this group in their personal preferences, but will still allow administrators to edit the settings of another user's behalf. Use 'PreferenceGroup' to control in which area these settings should be shown in the user interface. Frontend::Agent::View::Preferences Kernel::Output::HTML::Preferences::Theme Miscellaneous Theme Select your preferred theme for OTRS. UserTheme 1 3000 1 Defines the config parameters of this item, to be shown in the preferences view. Please note: setting 'Active' to 0 will only prevent agents from editing settings of this group in their personal preferences, but will still allow administrators to edit the settings of another user's behalf. Use 'PreferenceGroup' to control in which area these settings should be shown in the user interface. Frontend::Agent::View::Preferences Kernel::Output::HTML::Preferences::TimeZone UserProfile Select your personal time zone. All times will be displayed relative to this time zone. Time Zone UserTimeZone 3500 1 Defines the config parameters of this item, to be shown in the preferences view. Please note: setting 'Active' to 0 will only prevent agents from editing settings of this group in their personal preferences, but will still allow administrators to edit the settings of another user's behalf. Use 'PreferenceGroup' to control in which area these settings should be shown in the user interface. Frontend::Agent::View::Preferences Kernel::Output::HTML::Preferences::OutOfOffice UserProfile OutOfOffice If you're going to be out of office, you may wish to let other users know by setting the exact dates of your absence. Out Of Office Time UserOutOfOffice 4000 1 Gives end users the possibility to override the separator character for CSV files, defined in the translation files. Please note: setting 'Active' to 0 will only prevent agents from editing settings of this group in their personal preferences, but will still allow administrators to edit the settings of another user's behalf. Use 'PreferenceGroup' to control in which area these settings should be shown in the user interface. Frontend::Agent::View::Preferences Kernel::Output::HTML::Preferences::Generic Miscellaneous CSV Separator Select the separator character used in CSV files (stats and searches). If you don't select a separator here, the default separator for your language will be used. CSV Separator , ; | tab 0 UserCSVSeparator 4000 1 Defines the users avatar. Please note: setting 'Active' to 0 will only prevent agents from editing settings of this group in their personal preferences, but will still allow administrators to edit the settings of another user's behalf. Use 'PreferenceGroup' to control in which area these settings should be shown in the user interface. Frontend::Agent::View::Preferences Kernel::Output::HTML::Preferences::Avatar UserProfile Avatar Avatar Change your avatar image. Avatar 1000 1 Defines the user identifier for the customer panel. Frontend::Customer 1 Activates support for customer and customer user groups. Frontend::Customer 0 Defines the groups every customer user will be in (if CustomerGroupSupport is enabled and you don't want to manage every customer user for these groups). Frontend::Customer users Defines the groups every customer will be in (if CustomerGroupSupport is enabled and you don't want to manage every customer for these groups). Frontend::Customer users Defines a permission context for customer to group assignment. Frontend::Customer Ticket::CustomerID::Same Same Customer Gives customer users group based access to tickets from customer users of the same customer (ticket CustomerID is a CustomerID of the customer user). Defines a permission context for customer to group assignment. Frontend::Customer Ticket::CustomerID::Other Other Customers Provides customer users access to tickets even if the tickets are not assigned to a customer user of the same customer ID(s), based on permission groups. Defines the module to generate code for periodic page reloads. Frontend::Customer Kernel::Output::HTML::HeaderMeta::Refresh Defines the module that shows the currently logged in agents in the customer interface. Frontend::Customer::FrontendNotification Kernel::Output::HTML::Notification::AgentOnline 1 Defines the module that shows the currently logged in customers in the customer interface. Frontend::Customer::FrontendNotification Kernel::Output::HTML::Notification::CustomerOnline 1 Defines the module to display a notification in the customer interface, if the customer is logged in while having system maintenance active. Frontend::Customer::FrontendNotification Kernel::Output::HTML::Notification::CustomerSystemMaintenanceCheck Defines the module to display a notification in the customer interface, if the customer user has not yet selected a time zone. Frontend::Customer::FrontendNotification Kernel::Output::HTML::Notification::CustomerUserTimeZoneCheck Defines an alternate login URL for the customer panel.. Frontend::Customer http://host.example.com/cgi-bin/login.pl Defines an alternate logout URL for the customer panel. Frontend::Customer http://host.example.com/cgi-bin/login.pl Defines a customer item, which generates a google maps icon at the end of a customer info block. Frontend::Customer Kernel::Output::HTML::CustomerUser::Generic UserStreet;UserCity; UserStreet;UserCity;UserCountry; Core.Agent.CustomerUser.GoogleMaps.css GoogleMaps _blank Location http://maps.google.com/maps?z=7&q= fa-globe Defines a customer item, which generates a google icon at the end of a customer info block. Frontend::Customer Kernel::Output::HTML::CustomerUser::Generic UserFirstname;UserLastname; UserFirstname;UserLastname; Core.Agent.CustomerUser.Google.css Google _blank Google http://google.com/search?q= fa-google Defines a customer item, which generates a LinkedIn icon at the end of a customer info block. Frontend::Customer Kernel::Output::HTML::CustomerUser::Generic UserFirstname;UserLastname; UserFirstname;UserLastname; Core.Agent.CustomerUser.LinkedIn.css LinkedIn _blank LinkedIn http://www.linkedin.com/commonSearch?type=people&keywords= fa-linkedin Defines a customer item, which generates a XING icon at the end of a customer info block. Frontend::Customer Kernel::Output::HTML::CustomerUser::Generic UserFirstname;UserLastname; UserFirstname;UserLastname; Core.Agent.CustomerUser.Xing.css Xing _blank XING https://www.xing.com/app/search?op=search;keywords= fa-xing This module and its PreRun() function will be executed, if defined, for every request. This module is useful to check some user options or to display news about new applications. Frontend::Customer Kernel::Modules::CustomerAccept Defines the key to check with CustomerAccept. If this user preferences key is true, then the message is accepted by the system. Frontend::Customer CustomerAccept1 Defines the path of the shown info file, that is located under Kernel/Output/HTML/Templates/Standard/CustomerAccept.tt. Frontend::Customer CustomerAccept Activates lost password feature for customers. Frontend::Customer 1 Enables customers to create their own accounts. Frontend::Customer 1 If active, one of the regular expressions has to match the user's email address to allow registration. Frontend::Customer \@your\.domain\.example$ If active, none of the regular expressions may match the user's email address to allow registration. Frontend::Customer \@your\.domain\.example$ Defines the subject for notification mails sent to customers, with token about new requested password. Frontend::Customer New OTRS password request Defines the body text for notification mails sent to customers, with token about new requested password. Frontend::Customer Hi <OTRS_USERFIRSTNAME>, You or someone impersonating you has requested to change your OTRS password. If you want to do this, click on this link. You will receive another email containing the password. <OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>customer.pl?Action=CustomerLostPassword;Token=<OTRS_TOKEN> If you did not request a new password, please ignore this email. Defines the subject for notification mails sent to customers, about new password. Frontend::Customer New OTRS password Defines the body text for notification mails sent to customers, about new password. Frontend::Customer Hi <OTRS_USERFIRSTNAME>, New password: <OTRS_NEWPW> <OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>customer.pl Defines the subject for notification mails sent to customers, about new account. Frontend::Customer New OTRS Account! Defines the body text for notification mails sent to customers, about new account. Frontend::Customer Hi <OTRS_USERFIRSTNAME>, You or someone impersonating you has created a new OTRS account for you. Full name: <OTRS_USERFIRSTNAME> <OTRS_USERLASTNAME> User name: <OTRS_USERLOGIN> Password : <OTRS_USERPASSWORD> You can log in via the following URL. We encourage you to change your password via the Preferences button after logging in. <OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>customer.pl Defines the module to authenticate customers. Core::Auth::Customer Kernel::System::CustomerAuth::DB If "DB" was selected for Customer::AuthModule, the encryption type of passwords must be specified. Core::Auth::Customer Crypt Apache MD5 MD5-Crypt Plain SHA-1 SHA-2 SHA-512 bcrypt If "bcrypt" was selected for CryptType, use cost specified here for bcrypt hashing. Currently max. supported cost value is 31. Core::Auth::Customer 12 If "DB" was selected for Customer::AuthModule, the name of the table where your customer data should be stored must be specified. Core::Auth::Customer customer_user If "DB" was selected for Customer::AuthModule, the name of the column for the CustomerKey in the customer table must be specified. Core::Auth::Customer login If "DB" was selected for Customer::AuthModule, the column name for the CustomerPassword in the customer table must be specified. Core::Auth::Customer pw If "DB" was selected for Customer::AuthModule, the DSN for the connection to the customer table must be specified. Core::Auth::Customer DBI:mysql:database=customerdb;host=customerdbhost If "DB" was selected for Customer::AuthModule, a username to connect to the customer table can be specified. Core::Auth::Customer some_user If "DB" was selected for Customer::AuthModule, a password to connect to the customer table can be specified. Core::Auth::Customer some_password If "DB" was selected for Customer::AuthModule, a database driver (normally autodetection is used) can be specified. Core::Auth::Customer mysql If "HTTPBasicAuth" was selected for Customer::AuthModule, you can specify to strip leading parts of user names (e. g. for domains like example_domain\user to user). Core::Auth::Customer example_domain\\ If "HTTPBasicAuth" was selected for Customer::AuthModule, you can specify (by using a RegExp) to strip parts of REMOTE_USER (e. g. for to remove trailing domains). RegExp-Note, $1 will be the new Login. Core::Auth::Customer ^(.+?)@.+?$ If "LDAP" was selected for Customer::AuthModule, the LDAP host can be specified. Core::Auth::Customer ldap.example.com If "LDAP" was selected for Customer::AuthModule, the BaseDN must be specified. Core::Auth::Customer dc=example,dc=com If "LDAP" was selected for Customer::AuthModule, the user identifier must be specified. Core::Auth::Customer uid If "LDAP" was selected for Customer::Authmodule, you can check if the user is allowed to authenticate because he is in a posixGroup, e.g. user needs to be in a group xyz to use OTRS. Specify the group, who may access the system. Core::Auth::Customer cn=otrsallow,ou=posixGroups,dc=example,dc=com If "LDAP" was selected for Customer::AuthModule, you can specify access attributes here. Core::Auth::Customer memberUid If "LDAP" was selected for Customer::AuthModule, user attributes can be specified. For LDAP posixGroups use UID, for non LDAP posixGroups use full user DN. Core::Auth::Customer UID DN If "LDAP" was selected for Customer::AuthModule and your users have only anonymous access to the LDAP tree, but you want to search through the data, you can do this with a user who has access to the LDAP directory. Specify the username for this special user here. Core::Auth::Customer cn=binduser,ou=users,dc=example,dc=com If "LDAP" was selected for Customer::AuthModule and your users have only anonymous access to the LDAP tree, but you want to search through the data, you can do this with a user who has access to the LDAP directory. Specify the password for this special user here. Core::Auth::Customer some_password If "LDAP" was selected, you can add a filter to each LDAP query, e.g. (mail=*), (objectclass=user) or (!objectclass=computer). Core::Auth::Customer (!objectclass=computer) If "LDAP" was selected for Customer::AuthModule and if you want to add a suffix to every customer login name, specifiy it here, e. g. you just want to write the username user but in your LDAP directory exists user@domain. Core::Auth::Customer @domain.com If "LDAP" was selected for Customer::AuthModule and special paramaters are needed for the Net::LDAP perl module, you can specify them here. See "perldoc Net::LDAP" for more information about the parameters. Core::Auth::Customer 389 120 0 3 If "LDAP" was selected for Customer::AuthModule, you can specify if the applications will stop if e. g. a connection to a server can't be established due to network problems. Core::Auth::Customer 1 If "Radius" was selected for Customer::AuthModule, the radius host must be specified. Core::Auth::Customer radiushost If "Radius" was selected for Customer::AuthModule, the password to authenticate to the radius host must be specified. Core::Auth::Customer radiussecret If "Radius" was selected for Customer::AuthModule, you can specify if the applications will stop if e. g. a connection to a server can't be established due to network problems. Core::Auth::Customer 1 Defines the two-factor module to authenticate customers. Core::Auth::Customer::TwoFactor Kernel::System::CustomerAuth::TwoFactor::GoogleAuthenticator Defines the customer preferences key where the shared secret key is stored. Core::Auth::Customer::TwoFactor UserGoogleAuthenticatorSecretKey Defines if customers should be allowed to login if they have no shared secret stored in their preferences and therefore are not using two-factor authentication. Core::Auth::Customer::TwoFactor 1 Defines if the previously valid token should be accepted for authentication. This is slightly less secure but gives users 30 seconds more time to enter their one-time password. Core::Auth::Customer::TwoFactor 1 Defines the parameters for the customer preferences table. Frontend::Customer::View::Preferences Kernel::System::CustomerUser::Preferences::DB customer_preferences preferences_key preferences_value user_id Defines all the parameters for this item in the customer preferences. 'PasswordRegExp' allows to match passwords against a regular expression. Define the minimum number of characters using 'PasswordMinSize'. Define if at least 2 lowercase and 2 uppercase letter characters are needed by setting the appropriate option to '1'. 'PasswordMin2Characters' defines if the password needs to contain at least 2 letter characters (set to 0 or 1). 'PasswordNeedDigit' controls the need of at least 1 digit (set to 0 or 1 to control). Frontend::Customer::View::Preferences Kernel::Output::HTML::Preferences::Password Miscellaneous Change password 1000 Customer Set a new password by filling in your current password and a new one. 0 0 0 0 1 Defines the config parameters of this item, to be shown in the preferences view. Frontend::Customer::View::Preferences Kernel::Output::HTML::Preferences::Generic Miscellaneous Google Authenticator Shared Secret Enter your shared secret to enable two factor authentication. WARNING: Make sure that you add the shared secret to your generator application and the application works well. Otherwise you will be not able to login anymore without the two factor token. Input UserGoogleAuthenticatorSecretKey ^([A-Z2-7]{16}|)$ The secret you supplied is invalid. The secret must only contain letters (A-Z, uppercase) and numbers (2-7) and must consist of 16 characters. 1100 0 Defines all the parameters for this item in the customer preferences. Frontend::Customer::View::Preferences Kernel::Output::HTML::Preferences::Language UserProfile Interface language Select the main interface language. Language UserLanguage 2000 1 Defines all the parameters for this item in the customer preferences. Frontend::Customer::View::Preferences Kernel::Output::HTML::Preferences::TimeZone UserProfile Time Zone Select your personal time zone. All times will be displayed relative to this time zone. Time Zone UserTimeZone 2500 1 Defines all the parameters for this item in the customer preferences. Frontend::Customer::View::Preferences Kernel::Output::HTML::Preferences::Theme UserProfile Theme Select your preferred theme for OTRS. Select your frontend Theme. UserTheme 1000 0 Defines all the parameters for this item in the customer preferences. Frontend::Customer::View::Preferences Kernel::Output::HTML::Preferences::PGP Miscellaneous PGP Key Upload your PGP key. PGP Key UserPGPKey 10000 1 Defines all the parameters for this item in the customer preferences. Frontend::Customer::View::Preferences Kernel::Output::HTML::Preferences::SMIME Miscellaneous S/MIME Certificate Upload your S/MIME certificate. S/MIME Certificate UserSMIMEKey 11000 1 Parameters for the pages (in which the communication log entries are shown) of the communication log overview. Frontend::Agent::View::Preferences Kernel::Output::HTML::Preferences::Generic Miscellaneous CommunicationLog Overview Limit Communication log limit per page for Communication Log Overview. 10 15 20 25 30 35 50 25 AdminCommunicationLogPageShown 8100 0 Frontend module registration for the agent interface. Frontend::Agent::ModuleRegistration Logout Frontend module registration for the agent interface. Frontend::Agent::ModuleRegistration AjaxAttachment Frontend module registration for the agent interface. Frontend::Agent::ModuleRegistration Agent Dashboard Dashboard Loader module registration for the agent interface. Frontend::Agent::ModuleRegistration::Loader Core.Agent.Dashboard.css Core.AllocationList.css thirdparty/fullcalendar-3.4.0/fullcalendar.min.css thirdparty/nvd3-1.7.1/nv.d3.css thirdparty/momentjs-2.18.1/moment.min.js thirdparty/fullcalendar-3.4.0/fullcalendar.min.js thirdparty/d3-3.5.6/d3.min.js thirdparty/nvd3-1.7.1/nvd3.min.js thirdparty/nvd3-1.7.1/models/OTRSLineChart.js thirdparty/nvd3-1.7.1/models/OTRSMultiBarChart.js thirdparty/nvd3-1.7.1/models/OTRSStackedAreaChart.js thirdparty/canvg-1.4/rgbcolor.js thirdparty/canvg-1.4/StackBlur.js thirdparty/canvg-1.4/canvg.js thirdparty/StringView-8/stringview.js Core.UI.AdvancedChart.js Core.UI.AllocationList.js Core.Agent.TableFilters.js Core.Agent.Dashboard.js Core.Agent.Statistics.ParamsWidget.js Main menu item registration. Frontend::Agent::ModuleRegistration::MainMenu Dashboard overview. Dashboard Action=AgentDashboard Dashboard Menu ItemArea d 50 Frontend module registration for the agent interface. Frontend::Agent::ModuleRegistration Customer Information Center. Customers Loader module registration for the agent interface. Frontend::Agent::ModuleRegistration::Loader Core.AllocationList.css Core.UI.AllocationList.js Core.Agent.Dashboard.js Core.Agent.TableFilters.js Core.Agent.CustomerInformationCenter.js Main menu item registration. Frontend::Agent::ModuleRegistration::MainMenu Customer Information Center search. Customer Information Center Action=AgentCustomerInformationCenter onclick="window.setTimeout(function(){Core.Agent.CustomerInformationCenterSearch.OpenSearchDialog();}, 0); return false;" Customers ItemArea c 50 Customer Information Center search. Customers Action=AgentCustomerInformationCenter Customers Menu ItemArea 60 Frontend module registration for the agent interface. Frontend::Agent::ModuleRegistration Customer Information Center Search. Main menu item registration. Frontend::Agent::ModuleRegistration::MainMenu Search backend router. Frontend::Agent::ModuleRegistration::MainMenu::Search Action=AgentCustomerInformationCenterSearch JavaScript function for the search frontend. Frontend::Agent::ModuleRegistration::MainMenu::Search Core.Agent.CustomerInformationCenterSearch.OpenSearchDialog() Main menu registration. Frontend::Agent::View::CustomerInformationCenter Edit customer company [% Env("Baselink") %]Action=AdminCustomerCompany;Subaction=Change;CustomerID=[% Data.CustomerID | uri %];Nav=0 Parameters for the dashboard backend of the customer company information of the agent interface. "Group" is used to restrict the access to the plugin (e. g. Group: admin;group1;group2;). "Default" determines if the plugin is enabled by default or if the user needs to enable it manually. "CacheTTLLocal" is the cache time in minutes for the plugin. Frontend::Agent::View::Dashboard Kernel::Output::HTML::Dashboard::CustomerCompanyInformation Customer Information Customer Information ContentSmall 1 Frontend module registration for the agent interface. Frontend::Agent::ModuleRegistration Customer User Information Center. Customer Users Loader module registration for the agent interface. Frontend::Agent::ModuleRegistration::Loader Core.AllocationList.css Core.UI.AllocationList.js Core.Agent.Dashboard.js Core.Agent.TableFilters.js Core.Agent.CustomerUserInformationCenter.js Main menu item registration. Frontend::Agent::ModuleRegistration::MainMenu Customer User Information Center search. Customer User Information Center Action=AgentCustomerUserInformationCenter onclick="window.setTimeout(function(){Core.Agent.CustomerUserInformationCenterSearch.OpenSearchDialog();}, 0); return false;" Customers ItemArea y 55 Frontend module registration for the agent interface. Frontend::Agent::ModuleRegistration Customer User Information Center Search. Search backend router. Frontend::Agent::ModuleRegistration::MainMenu::Search Action=AgentCustomerUserInformationCenterSearch JavaScript function for the search frontend. Frontend::Agent::ModuleRegistration::MainMenu::Search Core.Agent.CustomerUserInformationCenterSearch.OpenSearchDialog() Parameters for the dashboard backend of the customer company information of the agent interface. "Group" is used to restrict the access to the plugin (e. g. Group: admin;group1;group2;). "Default" determines if the plugin is enabled by default or if the user needs to enable it manually. "CacheTTLLocal" is the cache time in minutes for the plugin. Frontend::Agent::View::Dashboard Kernel::Output::HTML::Dashboard::CustomerCompanyInformation Customer Information Customer Information ContentSmall 1 Parameters for the dashboard backend of the customer user information of the agent interface. "Group" is used to restrict the access to the plugin (e. g. Group: admin;group1;group2;). "Default" determines if the plugin is enabled by default or if the user needs to enable it manually. "CacheTTLLocal" is the cache time in minutes for the plugin. Frontend::Agent::View::Dashboard Kernel::Output::HTML::Dashboard::CustomerUserInformation Customer User Information Customer User Information ContentSmall 1 Frontend module registration for the agent interface. Frontend::Agent::ModuleRegistration Agent Preferences. Preferences Loader module registration for the agent interface. Frontend::Agent::ModuleRegistration::Loader Core.Agent.Preferences.css Core.Agent.Admin.SystemConfiguration.css Core.UI.AllocationList.js Core.Agent.TableFilters.js Core.Agent.Preferences.js Core.Agent.SharedSecretGenerator.js Core.SystemConfiguration.js Core.SystemConfiguration.Date.js Main menu item registration. Frontend::Agent::ModuleRegistration::MainMenu Frontend module registration for the agent interface. Frontend::Agent::ModuleRegistration Picture upload module. Picture Upload Ticket Frontend module registration for the agent interface. Frontend::Agent::ModuleRegistration Search Customer User Search Customer User Ticket Loader module registration for the agent interface. Frontend::Agent::ModuleRegistration::Loader Core.Agent.CustomerUserAddressBook.css Core.Agent.CustomerUserAddressBook.js Frontend module registration for the agent interface. Frontend::Agent::ModuleRegistration Link Object. Link Object Loader module registration for the agent interface. Frontend::Agent::ModuleRegistration::Loader Core.Agent.LinkObject.SearchForm.js Main menu item registration. Frontend::Agent::ModuleRegistration::MainMenu Frontend module registration for the agent interface. Frontend::Agent::ModuleRegistration Generic Info module. Info Frontend module registration for the agent interface. Frontend::Agent::ModuleRegistration Global Search Module. Search Main menu item registration. Frontend::Agent::ModuleRegistration::MainMenu Search backend default router. Frontend::Agent::ModuleRegistration::MainMenu::Search Action=AgentTicketSearch;Subaction=AJAX Search backend router. Frontend::Admin::ModuleRegistration::MainMenu::Search Action=AdminSystemConfiguration;Subaction=SearchDialog JavaScript function for the search frontend. Frontend::Admin::ModuleRegistration::MainMenu::Search Core.Agent.Admin.SystemConfiguration.OpenSearchDialog() Frontend module registration for the agent interface. Frontend::Admin::ModuleRegistration admin Admin Area. Admin Loader module registration for the agent interface. Frontend::Admin::ModuleRegistration::Loader Core.Agent.Admin.css Core.Agent.Admin.js Core.UI.AllocationList.js Core.Agent.TableFilters.js Main menu item registration. Frontend::Admin::ModuleRegistration::MainMenu admin Admin modules overview. Admin Action=Admin Admin Menu ItemArea a 10000 Admin area navigation for the agent interface. Frontend::Admin::ModuleRegistration::AdminOverview admin Kernel::Output::HTML::NavBar::ModuleAdmin Admin modules overview. Defines available groups for the admin overview screen. Frontend::Base::NavBarModule Ticket Settings 1000 Communication & Notifications 2000 Users, Groups & Roles 3000 Processes & Automation 4000 OTRS Group Services 5000 Administration 6000 Miscellaneous 7000 Frontend module registration (show personal favorites as sub navigation items of 'Admin'). Frontend::Agent::ModuleRegistration Kernel::Output::HTML::NavBar::AdminFavourites Frontend module registration for the agent interface. Frontend::Admin::ModuleRegistration admin Admin Init Frontend module registration for the agent interface. Frontend::Admin::ModuleRegistration admin Create and manage agents. Agents Admin Main menu item registration. Frontend::Admin::ModuleRegistration::MainMenu Admin area navigation for the agent interface. Frontend::Admin::ModuleRegistration::AdminOverview admin Kernel::Output::HTML::NavBar::ModuleAdmin Agents Users Create and manage agents. fa-user Frontend module registration for the agent interface. Frontend::Admin::ModuleRegistration admin Admin Groups Admin Loader module registration for the agent interface. Frontend::Admin::ModuleRegistration::Loader Core.Agent.Admin.Group.js Main menu item registration. Frontend::Admin::ModuleRegistration::MainMenu Admin area navigation for the agent interface. Frontend::Admin::ModuleRegistration::AdminOverview admin Kernel::Output::HTML::NavBar::ModuleAdmin Groups Users Create and manage groups. fa-users Frontend module registration for the agent interface. Frontend::Admin::ModuleRegistration admin Admin Agents ↔ Groups Admin Loader module registration for the agent interface. Frontend::Admin::ModuleRegistration::Loader Core.Agent.Admin.UserGroup.js Main menu item registration. Frontend::Admin::ModuleRegistration::MainMenu Admin area navigation for the agent interface. Frontend::Admin::ModuleRegistration::AdminOverview admin Kernel::Output::HTML::NavBar::ModuleAdmin Agents ↔ Groups Users Link agents to groups. fa-user fa-users Frontend module registration for the agent interface. Frontend::Admin::ModuleRegistration admin users Edit Customer Users. Customer Users Customers Loader module registration for the agent interface. Frontend::Admin::ModuleRegistration::Loader Core.Agent.TicketAction.js Core.Agent.Admin.CustomerUser.js Main menu item registration. Frontend::Admin::ModuleRegistration::MainMenu admin users Create and manage customer users. Customer User Administration Action=AdminCustomerUser;Nav=Agent Customers ItemArea 9000 Admin area navigation for the agent interface. Frontend::Admin::ModuleRegistration::AdminOverview admin users Kernel::Output::HTML::NavBar::ModuleAdmin Customer Users Users Create and manage customer users. fa-male Frontend module registration for the agent interface. Frontend::Admin::ModuleRegistration admin users Edit Customer Companies. Customer Companies Customers Loader module registration for the agent interface. Frontend::Admin::ModuleRegistration::Loader Core.Agent.Admin.CustomerCompany.js Main menu item registration. Frontend::Admin::ModuleRegistration::MainMenu admin users Create and manage customers. Customer Administration Action=AdminCustomerCompany;Nav=Agent Customers ItemArea 9100 Admin area navigation for the agent interface. Frontend::Admin::ModuleRegistration::AdminOverview admin users Kernel::Output::HTML::NavBar::ModuleAdmin Customers Users Create and manage customers. fa-building-o Frontend module registration (disable company link if no company feature is used). Frontend::Agent::ModuleRegistration Kernel::Output::HTML::NavBar::CustomerCompany Frontend module registration for the agent interface. Frontend::Admin::ModuleRegistration admin Admin Customer Users ↔ Groups Admin Loader module registration for the agent interface. Frontend::Admin::ModuleRegistration::Loader Core.Agent.Admin.CustomerGroup.js Main menu item registration. Frontend::Admin::ModuleRegistration::MainMenu Admin area navigation for the agent interface. Frontend::Admin::ModuleRegistration::AdminOverview admin Kernel::Output::HTML::NavBar::ModuleAdmin Customer Users ↔ Groups Users Link customer users to groups. fa-male fa-users Frontend module registration for the agent interface. Frontend::Admin::ModuleRegistration admin Admin Customers ↔ Groups Admin Loader module registration for the agent interface. Frontend::Admin::ModuleRegistration::Loader Core.Agent.Admin.CustomerGroup.js Main menu item registration. Frontend::Admin::ModuleRegistration::MainMenu Admin area navigation for the agent interface. Frontend::Admin::ModuleRegistration::AdminOverview admin Kernel::Output::HTML::NavBar::ModuleAdmin Customers ↔ Groups Users Link customers to groups. fa-building-o fa-users Frontend module registration for the agent interface. Frontend::Admin::ModuleRegistration admin Admin Customer Users ↔ Services Admin Loader module registration for the agent interface. Frontend::Admin::ModuleRegistration::Loader Core.Agent.Admin.CustomerUserService.js Main menu item registration. Frontend::Admin::ModuleRegistration::MainMenu Admin area navigation for the agent interface. Frontend::Admin::ModuleRegistration::AdminOverview admin Kernel::Output::HTML::NavBar::ModuleAdmin Customer Users ↔ Services Users Link customer users to services. fa-male fa-wrench Frontend module registration for the agent interface. Frontend::Admin::ModuleRegistration admin Admin Customer Users ↔ Customers Admin Loader module registration for the agent interface. Frontend::Admin::ModuleRegistration::Loader Core.Agent.Admin.CustomerUserService.js Main menu item registration. Frontend::Admin::ModuleRegistration::MainMenu Admin area navigation for the agent interface. Frontend::Admin::ModuleRegistration::AdminOverview admin Kernel::Output::HTML::NavBar::ModuleAdmin Customer Users ↔ Customers Users Link customer users to customers. fa-male fa-building-o Frontend module registration for the agent interface. Frontend::Admin::ModuleRegistration admin Admin Roles Admin Loader module registration for the agent interface. Frontend::Admin::ModuleRegistration::Loader Core.Agent.Admin.Role.js Main menu item registration. Frontend::Admin::ModuleRegistration::MainMenu Admin area navigation for the agent interface. Frontend::Admin::ModuleRegistration::AdminOverview admin Kernel::Output::HTML::NavBar::ModuleAdmin Roles Users Create and manage roles. fa-circle-o Frontend module registration for the agent interface. Frontend::Admin::ModuleRegistration admin Admin Agents ↔ Roles Admin Loader module registration for the agent interface. Frontend::Admin::ModuleRegistration::Loader Core.Agent.Admin.RoleUser.js Main menu item registration. Frontend::Admin::ModuleRegistration::MainMenu Admin area navigation for the agent interface. Frontend::Admin::ModuleRegistration::AdminOverview admin Kernel::Output::HTML::NavBar::ModuleAdmin Agents ↔ Roles Users Link agents to roles. fa-user fa-circle-o Frontend module registration for the agent interface. Frontend::Admin::ModuleRegistration admin Admin Roles ↔ Groups Admin Loader module registration for the agent interface. Frontend::Admin::ModuleRegistration::Loader Core.Agent.Admin.RoleGroup.js Main menu item registration. Frontend::Admin::ModuleRegistration::MainMenu Admin area navigation for the agent interface. Frontend::Admin::ModuleRegistration::AdminOverview admin Kernel::Output::HTML::NavBar::ModuleAdmin Roles ↔ Groups Users Link roles to groups. fa-circle-o fa-users Frontend module registration for the agent interface. Frontend::Admin::ModuleRegistration admin Admin S/MIME Management Admin Loader module registration for the agent interface. Frontend::Admin::ModuleRegistration::Loader Core.Agent.Admin.SMIME.js Main menu item registration. Frontend::Admin::ModuleRegistration::MainMenu Admin area navigation for the agent interface. Frontend::Admin::ModuleRegistration::AdminOverview admin Kernel::Output::HTML::NavBar::ModuleAdmin S/MIME Certificates Communication Manage S/MIME certificates for email encryption. fa-user-secret Frontend module registration for the agent interface. Frontend::Admin::ModuleRegistration admin Admin PGP Key Management Admin Loader module registration for the agent interface. Frontend::Admin::ModuleRegistration::Loader Core.Agent.Admin.PGP.js Main menu item registration. Frontend::Admin::ModuleRegistration::MainMenu Admin area navigation for the agent interface. Frontend::Admin::ModuleRegistration::AdminOverview admin Kernel::Output::HTML::NavBar::ModuleAdmin PGP Keys Communication Manage PGP keys for email encryption. fa-user-secret Frontend module registration for the agent interface. Frontend::Admin::ModuleRegistration admin Admin Mail Accounts Admin Loader module registration for the agent interface. Frontend::Admin::ModuleRegistration::Loader Core.Agent.Admin.MailAccount.js Main menu item registration. Frontend::Admin::ModuleRegistration::MainMenu Admin area navigation for the agent interface. Frontend::Admin::ModuleRegistration::AdminOverview admin Kernel::Output::HTML::NavBar::ModuleAdmin PostMaster Mail Accounts Communication Manage POP3 or IMAP accounts to fetch email from. fa-envelope-o Frontend module registration for the agent interface. Frontend::Admin::ModuleRegistration admin Admin PostMaster Filters Admin Loader module registration for the agent interface. Frontend::Admin::ModuleRegistration::Loader Core.Agent.Admin.PostMasterFilter.css Core.Agent.Admin.PostMasterFilter.js Main menu item registration. Frontend::Admin::ModuleRegistration::MainMenu Admin area navigation for the agent interface. Frontend::Admin::ModuleRegistration::AdminOverview admin Kernel::Output::HTML::NavBar::ModuleAdmin PostMaster Filters Communication Filter incoming emails. fa-filter Frontend module registration for the agent interface. Frontend::Admin::ModuleRegistration admin Admin Admin Notification Admin Main menu item registration. Frontend::Admin::ModuleRegistration::MainMenu Admin area navigation for the agent interface. Frontend::Admin::ModuleRegistration::AdminOverview admin Kernel::Output::HTML::NavBar::ModuleAdmin Admin Notification Communication Send notifications to users. fa-quote-right Frontend module registration for the agent interface. Frontend::Admin::ModuleRegistration admin Admin Session Management Admin Loader module registration for the agent interface. Frontend::Admin::ModuleRegistration::Loader Core.Agent.Admin.Session.js Main menu item registration. Frontend::Admin::ModuleRegistration::MainMenu Admin area navigation for the agent interface. Frontend::Admin::ModuleRegistration::AdminOverview admin Kernel::Output::HTML::NavBar::ModuleAdmin Session Management Administration Manage existing sessions. fa-clock-o Frontend module registration for the agent interface. Frontend::Admin::ModuleRegistration admin Admin Performance Log Admin Loader module registration for the agent interface. Frontend::Admin::ModuleRegistration::Loader Core.Agent.Admin.PerformanceLog.css Main menu item registration. Frontend::Admin::ModuleRegistration::MainMenu Admin area navigation for the agent interface. Frontend::Admin::ModuleRegistration::AdminOverview admin Kernel::Output::HTML::NavBar::ModuleAdmin Performance Log Administration View performance benchmark results. fa-bar-chart Frontend module registration for the agent interface. Frontend::Admin::ModuleRegistration admin Admin System Registration Admin Loader module registration for the agent interface. Frontend::Admin::ModuleRegistration::Loader Core.Agent.Admin.Registration.css Core.Agent.Admin.Registration.js Main menu item registration. Frontend::Admin::ModuleRegistration::MainMenu Admin area navigation for the agent interface. Frontend::Admin::ModuleRegistration::AdminOverview admin Kernel::Output::HTML::NavBar::ModuleAdmin System Registration OTRSGroup Manage system registration. fa-edit Frontend module registration for the agent interface. Frontend::Admin::ModuleRegistration admin Admin OTRS Business Solution™ Admin Loader module registration for the agent interface. Frontend::Admin::ModuleRegistration::Loader Core.Agent.Admin.OTRSBusiness.css Main menu item registration. Frontend::Admin::ModuleRegistration::MainMenu Admin area navigation for the agent interface. Frontend::Admin::ModuleRegistration::AdminOverview admin Kernel::Output::HTML::NavBar::ModuleAdmin OTRS Business Solution™ OTRSGroup Deploy and manage OTRS Business Solution™. fa-angle-double-up OTRSBusiness Frontend module registration for the agent interface. Frontend::Agent::ModuleRegistration Agent OTRS Business Solution™ Loader module registration for the agent interface. Frontend::Agent::ModuleRegistration::Loader Core.Agent.Admin.OTRSBusiness.css Frontend module registration for the agent interface. Frontend::Admin::ModuleRegistration admin Admin Support Data Collector Admin Loader module registration for the agent interface. Frontend::Admin::ModuleRegistration::Loader Core.Agent.Admin.SupportDataCollector.css Core.Agent.Admin.SupportDataCollector.js Main menu item registration. Frontend::Admin::ModuleRegistration::MainMenu Admin area navigation for the agent interface. Frontend::Admin::ModuleRegistration::AdminOverview admin Kernel::Output::HTML::NavBar::ModuleAdmin Support Data Collector OTRSGroup Manage support data. fa-search Frontend module registration for the agent interface. Frontend::Admin::ModuleRegistration admin Admin Cloud Services Admin Loader module registration for the agent interface. Frontend::Admin::ModuleRegistration::Loader Core.Agent.Admin.CloudServices.css Main menu item registration. Frontend::Admin::ModuleRegistration::MainMenu Admin area navigation for the agent interface. Frontend::Admin::ModuleRegistration::AdminOverview admin Kernel::Output::HTML::NavBar::ModuleAdmin Cloud Services OTRSGroup Manage OTRS Group cloud services. fa-cloud Frontend module registration for the agent interface. Frontend::Admin::ModuleRegistration admin This module is part of the admin area of OTRS. Communication Log GUI Admin Loader module registration for the agent interface. Frontend::Admin::ModuleRegistration::Loader Core.Agent.Admin.CommunicationLog.css Core.Agent.Admin.CommunicationLog.js thirdparty/jquery-tablesorter-2.28.14/jquery.tablesorter.js Core.UI.Table.Sort.js Main menu item registration. Frontend::Admin::ModuleRegistration::MainMenu Admin area navigation for the agent interface. Frontend::Admin::ModuleRegistration::AdminOverview admin Kernel::Output::HTML::NavBar::ModuleAdmin Communication Log Communication Display communication log entries. fa-table Frontend module registration for the agent interface. Frontend::Admin::ModuleRegistration admin Admin System Log Admin Loader module registration for the agent interface. Frontend::Admin::ModuleRegistration::Loader Core.Agent.Admin.Log.js Main menu item registration. Frontend::Admin::ModuleRegistration::MainMenu Admin area navigation for the agent interface. Frontend::Admin::ModuleRegistration::AdminOverview admin Kernel::Output::HTML::NavBar::ModuleAdmin System Log Administration View system log messages. fa-file-text-o Frontend module registration for the agent interface. Frontend::Admin::ModuleRegistration admin Admin SQL Box Admin Loader module registration for the agent interface. Frontend::Admin::ModuleRegistration::Loader Core.Agent.Admin.SelectBox.js Main menu item registration. Frontend::Admin::ModuleRegistration::MainMenu Admin area navigation for the agent interface. Frontend::Admin::ModuleRegistration::AdminOverview admin Kernel::Output::HTML::NavBar::ModuleAdmin SQL Box Administration Execute SQL statements. fa-terminal Frontend module registration for the agent interface. Frontend::Admin::ModuleRegistration admin Software Package Manager. Package Manager Admin Loader module registration for the agent interface. Frontend::Admin::ModuleRegistration::Loader Core.Agent.Admin.PackageManager.css Core.Agent.Admin.PackageManager.js Main menu item registration. Frontend::Admin::ModuleRegistration::MainMenu Admin area navigation for the agent interface. Frontend::Admin::ModuleRegistration::AdminOverview admin Kernel::Output::HTML::NavBar::ModuleAdmin Package Manager Administration Update and extend your system with software packages. fa-plug Frontend module registration for the agent interface. Frontend::Admin::ModuleRegistration admin Admin System Maintenance Admin Loader module registration for the agent interface. Frontend::Admin::ModuleRegistration::Loader Core.Agent.Admin.SystemMaintenance.js Main menu item registration. Frontend::Admin::ModuleRegistration::MainMenu Admin area navigation for the agent interface. Frontend::Admin::ModuleRegistration::AdminOverview admin Kernel::Output::HTML::NavBar::ModuleAdmin System Maintenance Administration Schedule a maintenance period. fa-wrench Frontend module registration for the customer interface. Frontend::Customer::ModuleRegistration Logout of customer panel. Frontend module registration for the customer interface. Frontend::Customer::ModuleRegistration AjaxAttachment Frontend module registration for the customer interface. Frontend::Customer::ModuleRegistration Customer preferences. Preferences Main menu item registration. Frontend::Customer::ModuleRegistration::MainMenu Frontend module registration for the customer interface. Frontend::Customer::ModuleRegistration To accept login information, such as an EULA or license. Info Frontend module registration for the customer interface. Frontend::Customer::ModuleRegistration Picture upload module. Picture-Upload Ticket Activates the available themes on the system. Value 1 means active, 0 means inactive. Frontend::Base 1 0 Defines the default value for the action parameter. Frontend::Agent AdminInit Defines the shown links in the footer area of the customer and public interface of this OTRS system. The value in "Key" is the external URL, the value in "Content" is the shown label. Frontend::Public OTRS Homepage Defines the default value for the action parameter for the public frontend. The action parameter is used in the scripts of the system. Frontend::Public PublicDefault Frontend module registration for the public interface. Frontend::Public::ModuleRegistration PublicDefault PublicDefault Frontend module registration for the public interface. Frontend::Public::ModuleRegistration PublicRepository PublicRepository Frontend module registration for the public interface. Frontend::Public::ModuleRegistration PublicSupportDataCollector PublicSupportDataCollector Frontend module registration for the agent interface. Frontend::Agent::ModuleRegistration Statistics stats stats Agent Statistics. Reports Loader module registration for the agent interface. Frontend::Agent::ModuleRegistration::Loader thirdparty/nvd3-1.7.1/nv.d3.css Core.Agent.Statistics.css thirdparty/d3-3.5.6/d3.min.js thirdparty/nvd3-1.7.1/nvd3.min.js thirdparty/nvd3-1.7.1/models/OTRSLineChart.js thirdparty/nvd3-1.7.1/models/OTRSMultiBarChart.js thirdparty/nvd3-1.7.1/models/OTRSStackedAreaChart.js thirdparty/canvg-1.4/rgbcolor.js thirdparty/canvg-1.4/StackBlur.js thirdparty/canvg-1.4/canvg.js thirdparty/StringView-8/stringview.js Core.Agent.Statistics.js Core.UI.AdvancedChart.js Core.Agent.Statistics.ParamsWidget.js Main menu item registration. Frontend::Agent::ModuleRegistration::MainMenu stats stats Statistics overview. Reports Action=AgentStatistics;Subaction=Overview Reports Menu ItemArea 8500 stats stats Statistic Reports overview. Reports (OTRS Business Solution™) Action=AgentStatisticsReports;Subaction=Overview class="OTRSBusinessRequired" Reports 100 stats stats Statistics overview. Statistics Action=AgentStatistics;Subaction=Overview Reports 200 Sets the stats hook. Core::Stats Stat# Start number for statistics counting. Every new stat increments this number. Core::Stats 10000 Defines the default maximum number of statistics per page on the overview screen. Frontend::Agent::View::Stats 50 Defines the default selection at the drop down menu for dynamic objects (Form: Common Specification). Frontend::Agent::View::Stats Ticket Defines the default selection at the drop down menu for permissions (Form: Common Specification). Frontend::Agent::View::Stats stats Defines the default selection at the drop down menu for stats format (Form: Common Specification). Please insert the format key (see Stats::Format). Frontend::Agent::View::Stats Print CSV Excel D3::BarChart D3::LineChart D3::StackedAreaChart Defines the search limit for the stats. Frontend::Agent::View::Stats 1000 Defines all the possible stats output formats. Frontend::Agent::View::Stats Print CSV Excel Graph: Bar Chart Graph: Line Chart Graph: Stacked Area Chart Allows agents to exchange the axis of a stat if they generate one. Frontend::Agent::View::Stats 0 Allows agents to generate individual-related stats. Frontend::Agent::View::Stats 0 Allows invalid agents to generate individual-related stats. Frontend::Agent::View::Stats 1 Shows all the customer identifiers in a multi-select field (not useful if you have a lot of customer identifiers). Frontend::Agent::View::Stats 1 Shows all the customer user identifiers in a multi-select field (not useful if you have a lot of customer user identifiers). Frontend::Agent::View::Stats 0 Defines the default maximum number of X-axis attributes for the time scale. Core::Stats 1000 OTRS can use one or more readonly mirror databases for expensive operations like fulltext search or statistics generation. Here you can specify the DSN for the first mirror database. Core::DB::Mirror DBI:mysql:database=mirrordb;host=mirrordbhost Specify the username to authenticate for the first mirror database. Core::DB::Mirror some_user Specify the password to authenticate for the first mirror database. Core::DB::Mirror some_password Configure any additional readonly mirror databases that you want to use. Core::DB::Mirror DBI:mysql:database=mirrordb;host=mirrordbhost some_user some_password Configure any additional readonly mirror databases that you want to use. Core::DB::Mirror DBI:mysql:database=mirrordb;host=mirrordbhost some_user some_password Configure any additional readonly mirror databases that you want to use. Core::DB::Mirror DBI:mysql:database=mirrordb;host=mirrordbhost some_user some_password Configure any additional readonly mirror databases that you want to use. Core::DB::Mirror DBI:mysql:database=mirrordb;host=mirrordbhost some_user some_password Configure any additional readonly mirror databases that you want to use. Core::DB::Mirror DBI:mysql:database=mirrordb;host=mirrordbhost some_user some_password Defines the parameters for the dashboard backend. "Group" is used to restrict access to the plugin (e. g. Group: admin;group1;group2;). "Default" indicates if the plugin is enabled by default or if the user needs to enable it manually. "CacheTTLLocal" defines the cache expiration period in minutes for the plugin. "Mandatory" determines if the plugin is always shown and can not be removed by agents. Frontend::Agent::View::Dashboard Kernel::Output::HTML::Dashboard::ProductNotify Product News News about OTRS releases! ContentLarge admin 1 1440 0 Defines the parameters for the dashboard backend. "Limit" defines the number of entries displayed by default. "Group" is used to restrict access to the plugin (e. g. Group: admin;group1;group2;). "Default" indicates if the plugin is enabled by default or if the user needs to enable it manually. "CacheTTLLocal" defines the cache expiration period in minutes for the plugin. "Mandatory" determines if the plugin is always shown and can not be removed by agents. Frontend::Agent::View::Dashboard Kernel::Output::HTML::Dashboard::UserOutOfOffice Out Of Office Out of Office users. UserFullname ContentSmall 10 1 5 0 Defines the parameters for the dashboard backend. "Limit" defines the number of entries displayed by default. "Group" is used to restrict access to the plugin (e. g. Group: admin;group1;group2;). "Default" indicates if the plugin is enabled by default or if the user needs to enable it manually. "CacheTTLLocal" defines the cache expiration period in minutes for the plugin. "Mandatory" determines if the plugin is always shown and can not be removed by agents. Frontend::Agent::View::Dashboard Kernel::Output::HTML::Dashboard::UserOnline Logged-In Users Logged in users. 0 UserFullname Agent ContentSmall 10 0 5 0 Defines the parameters for the dashboard backend. "Limit" defines the number of entries displayed by default. "Group" is used to restrict access to the plugin (e. g. Group: admin;group1;group2;). "Default" indicates if the plugin is enabled by default or if the user needs to enable it manually. "CacheTTL" indicates the cache expiration period in minutes for the plugin. "Mandatory" determines if the plugin is always shown and can not be removed by agents. Frontend::Agent::View::Dashboard Kernel::Output::HTML::Dashboard::News OTRS News News about OTRS. ContentSmall 6 1 360 0 Defines the parameters for the dashboard backend. "Limit" defines the number of entries displayed by default. "Group" is used to restrict access to the plugin (e. g. Group: admin;group1;group2;). "Default" indicates if the plugin is enabled by default or if the user needs to enable it manually. "CacheTTL" indicates the cache expiration period in minutes for the plugin. "Mandatory" determines if the plugin is always shown and can not be removed by agents. Frontend::Agent::View::Dashboard Kernel::Output::HTML::Dashboard::RSS Custom RSS Feed Custom RSS feed. http://www.otrs.com/en/rss.xml http://www.otrs.com/de/rss.xml http://www.otrs.com/es/rss.xml http://www.otrs.com/nl/rss.xml http://www.otrs.com/ru/rss.xml http://www.otrs.com/cn/rss.xml ContentSmall 6 1 360 0 Defines the parameters for the dashboard backend. "Cmd" is used to specify command with parameters. "Group" is used to restrict access to the plugin (e. g. Group: admin;group1;group2;). "Default" indicates if the plugin is enabled by default or if the user needs to enable it manually. "CacheTTL" indicates the cache expiration period in minutes for the plugin. "Mandatory" determines if the plugin is always shown and can not be removed by agents. Frontend::Agent::View::Dashboard Kernel::Output::HTML::Dashboard::CmdOutput Sample command output Show command line output. ContentSmall 0 60 /bin/echo Configure me please. 0 Defines the parameters for the dashboard backend. "Group" is used to restrict access to the plugin (e. g. Group: admin;group1;group2;). "Default" indicates if the plugin is enabled by default or if the user needs to enable it manually. "CacheTTL" indicates the cache expiration period in minutes for the plugin. "Mandatory" determines if the plugin is always shown and can not be removed by agents. Frontend::Agent::View::Dashboard Kernel::Output::HTML::Dashboard::Image A picture Some picture description! ContentLarge http://www.otrs.com/wp-uploads//2013/10/OTRS_Logo-300x170.png 1 http://otrs.org/ http://otrs.org/ 198 140 0 Shows the message of the day (MOTD) in the agent dashboard. "Group" is used to restrict access to the plugin (e. g. Group: admin;group1;group2;). "Default" indicates if the plugin is enabled by default or if the user needs to enable it manually. "Mandatory" determines if the plugin is always shown and can not be removed by agents. Frontend::Agent::View::Dashboard Kernel::Output::HTML::Dashboard::MOTD ContentLarge 1 Message of the Day 0 Defines the parameters for the dashboard backend. "Group" is used to restrict access to the plugin (e. g. Group: admin;group1;group2;). "Default" indicates if the plugin is enabled by default or if the user needs to enable it manually. "CacheTTL" indicates the cache expiration period in minutes for the plugin. "Mandatory" determines if the plugin is always shown and can not be removed by agents. Frontend::Agent::View::Dashboard Kernel::Output::HTML::Dashboard::IFrame A Website Some description! ContentLarge http://www.otrs.org/ 1 http://otrs.org/ OTRS.org/ 1024 800 5 5 1 left auto 0 Starts a wildcard search of the active object after the link object mask is started. Frontend::Agent::View::LinkObject 0 Defines a filter to process the text in the articles, in order to highlight predefined keywords. Frontend::Base::OutputFilter Kernel::Output::HTML::FilterText::AutoLink 1 Defines a filter for html output to add links behind CVE numbers. The element Image allows two input kinds. At once the name of an image (e.g. faq.png). In this case the OTRS image path will be used. The second possiblity is to insert the link to the image. Frontend::Base::OutputFilter (CVE|CAN)\-(\d{3,4})\-(\d{2,}) Mitre http://cve.mitre.org/cgi-bin/cvename.cgi?name=<MATCH1>-<MATCH2>-<MATCH3> http://cve.mitre.org/favicon.ico _blank Google http://google.com/search?q=<MATCH1>-<MATCH2>-<MATCH3> http://www.google.de/favicon.ico _blank US-CERT NVD http://nvd.nist.gov/nvd.cfm?cvename=<MATCH1>-<MATCH2>-<MATCH3> http://nvd.nist.gov/favicon.ico _blank 1 Defines a filter for html output to add links behind bugtraq numbers. The element Image allows two input kinds. At once the name of an image (e.g. faq.png). In this case the OTRS image path will be used. The second possiblity is to insert the link to the image. Frontend::Base::OutputFilter Bugtraq[\s\w\t]*?ID[\s\w\t]*?:[\s\w\t]*?(\d{2,8}) Bugtraq[\s\w\t]*?ID[\s\w\t]*?(\d{2,8}) Bugtraq[\s\w\t]*?:[\s\w\t]*?(\d{2,8}) Bugtraq[\s\w\t]*?(\d{2,8}) BID[\s\w\t]*?:[\s\w\t]*?(\d{2,8}) BID[\s\w\t]*?(\d{2,8}) Security Focus http://www.securityfocus.com/bid/<MATCH1>/info http://www.securityfocus.com/favicon.ico _blank Google http://google.com/search?q=<MATCH> http://www.google.de/favicon.ico _blank 1 Defines a filter for html output to add links behind MSBulletin numbers. The element Image allows two input kinds. At once the name of an image (e.g. faq.png). In this case the OTRS image path will be used. The second possiblity is to insert the link to the image. Frontend::Base::OutputFilter MS[^A-Za-z]{0,5}(\d\d).?(\d{2,4}) Microsoft Technet http://www.microsoft.com/technet/security/bulletin/MS<MATCH1>-<MATCH2>.mspx http://www.microsoft.com/favicon.ico _blank Google http://google.com/search?q=MS<MATCH1>-<MATCH2> http://www.google.de/favicon.ico _blank 1 Define a filter for html output to add links behind a defined string. The element Image allows two input kinds. At once the name of an image (e.g. faq.png). In this case the OTRS image path will be used. The second possiblity is to insert the link to the image. Frontend::Base::OutputFilter RegExp Description URL right-small.png _blank Description URL Image _blank 1 Defines a filter for html output to add links behind a defined string. The element Image allows two input kinds. At once the name of an image (e.g. faq.png). In this case the OTRS image path will be used. The second possiblity is to insert the link to the image. Frontend::Base::OutputFilter RegExp Description URL right-small.png _blank Description URL Image _blank Description URL Image _blank 1 If enabled, the OTRS version tag will be removed from the Webinterface, the HTTP headers and the X-Headers of outgoing mails. NOTE: If you change this option, please make sure to delete the cache. Core 0 If enabled, OTRS will deliver all CSS files in minified form. Frontend::Base::Loader 1 If enabled, OTRS will deliver all JavaScript files in minified form. Frontend::Base::Loader 1 List of CSS files to always be loaded for the agent interface. Frontend::Base::Loader Core.Reset.css Core.Default.css Core.Header.css Core.OverviewControl.css Core.OverviewSmall.css Core.OverviewMedium.css Core.OverviewLarge.css Core.Footer.css Core.PageLayout.css Core.Form.css Core.Table.css Core.Login.css Core.Widget.css Core.WidgetMenu.css Core.TicketDetail.css Core.Tooltip.css Core.Dialog.css Core.InputFields.css Core.Print.css Core.Animations.css List of responsive CSS files to always be loaded for the agent interface. Frontend::Base::Loader Core.Responsive.css List of JS files to always be loaded for the agent interface. Frontend::Base::Loader thirdparty/jquery-3.2.1/jquery.js thirdparty/jquery-browser-detection/jquery-browser-detection.js thirdparty/jquery-ui-1.12.1/jquery-ui.js thirdparty/jquery-ui-touch-punch-0.2.3/jquery.ui.touch-punch.js thirdparty/jquery-validate-1.16.0/jquery.validate.js thirdparty/jquery-pubsub/pubsub.js thirdparty/jquery-jstree-3.3.7/jquery.jstree.js thirdparty/nunjucks-3.0.1/nunjucks.js Core.Init.js Core.JavaScriptEnhancements.js Core.Debug.js Core.Exception.js Core.Data.js Core.Config.js Core.Language.js Core.Template.js Core.JSON.js Core.App.js Core.App.Responsive.js Core.AJAX.js Core.UI.js Core.UI.InputFields.js Core.UI.Accordion.js Core.UI.Datepicker.js Core.UI.DnD.js Core.UI.Floater.js Core.UI.Resizable.js Core.UI.Table.js Core.UI.Accessibility.js Core.UI.RichTextEditor.js Core.UI.Dialog.js Core.UI.ActionRow.js Core.UI.Popup.js Core.UI.TreeSelection.js Core.UI.Autocomplete.js Core.Form.js Core.Form.ErrorTooltips.js Core.Form.Validate.js Core.Agent.js Core.Agent.Search.js Core.Agent.CustomerInformationCenterSearch.js Core.Agent.CustomerSearch.js Core.Agent.CustomerUserInformationCenterSearch.js Core.Agent.Header.js Core.UI.Notification.js Core.Agent.Responsive.js List of JS files to always be loaded for the agent interface. Frontend::Base::Loader thirdparty/jquery-migrate-3.0.0/jquery-migrate.js List of JS files to always be loaded for the agent interface. Frontend::Base::Loader thirdparty/ckeditor-4.7.0/ckeditor.js List of CSS files to always be loaded for the customer interface. Frontend::Base::Loader Core.Reset.css Core.Default.css Core.Form.css Core.Dialog.css Core.Tooltip.css Core.Login.css Core.Control.css Core.Table.css Core.TicketZoom.css Core.InputFields.css Core.Print.css Core.Animations.css List of responsive CSS files to always be loaded for the customer interface. Frontend::Base::Loader Core.Responsive.css List of JS files to always be loaded for the customer interface. Frontend::Base::Loader thirdparty/jquery-3.2.1/jquery.js thirdparty/jquery-browser-detection/jquery-browser-detection.js thirdparty/jquery-validate-1.16.0/jquery.validate.js thirdparty/jquery-ui-1.12.1/jquery-ui.js thirdparty/jquery-pubsub/pubsub.js thirdparty/jquery-jstree-3.3.7/jquery.jstree.js thirdparty/nunjucks-3.0.1/nunjucks.js Core.Init.js Core.Debug.js Core.Exception.js Core.Data.js Core.JSON.js Core.JavaScriptEnhancements.js Core.Config.js Core.Language.js Core.Template.js Core.App.js Core.App.Responsive.js Core.AJAX.js Core.UI.js Core.UI.InputFields.js Core.UI.Accessibility.js Core.UI.Dialog.js Core.UI.Floater.js Core.UI.RichTextEditor.js Core.UI.Datepicker.js Core.UI.Popup.js Core.UI.TreeSelection.js Core.UI.Autocomplete.js Core.Form.js Core.Form.ErrorTooltips.js Core.Form.Validate.js Core.Customer.js Core.Customer.Responsive.js List of JS files to always be loaded for the customer interface. Frontend::Base::Loader thirdparty/jquery-migrate-3.0.0/jquery-migrate.js List of JS files to always be loaded for the customer interface. Frontend::Base::Loader thirdparty/ckeditor-4.7.0/ckeditor.js If enabled, the first level of the main menu opens on mouse hover (instead of click only). Frontend::Agent 0 Specifies the order in which the firstname and the lastname of agents will be displayed. Frontend::Base Firstname Lastname Lastname, Firstname Firstname Lastname (UserLogin) Lastname, Firstname (UserLogin) (UserLogin) Firstname Lastname (UserLogin) Lastname, Firstname Lastname Firstname Lastname Firstname (UserLogin) (UserLogin) Lastname Firstname LastnameFirstname Default skin for the agent interface. Frontend::Base::Loader default Default This is the default orange - black skin. www.otrs.org Default skin for the agent interface (slim version). Frontend::Base::Loader slim Default (Slim) "Slim" skin which tries to save screen space for power users. www.otrs.org Balanced white skin by Felix Niklas. Frontend::Base::Loader ivory Ivory Balanced white skin by Felix Niklas. www.felixniklas.de Balanced white skin by Felix Niklas (slim version). Frontend::Base::Loader ivory-slim Ivory (Slim) Balanced white skin by Felix Niklas (slim version). www.felixniklas.de High contrast skin for visually impaired users. Frontend::Base::Loader highcontrast High Contrast High contrast skin for visually impaired users. www.otrs.com The agent skin's InternalName which should be used in the agent interface. Please check the available skins in Frontend::Agent::Skins. Frontend::Base::Loader default It is possible to configure different skins, for example to distinguish between diferent agents, to be used on a per-domain basis within the application. Using a regular expression (regex), you can configure a Key/Content pair to match a domain. The value in "Key" should match the domain, and the value in "Content" should be a valid skin on your system. Please see the example entries for the proper form of the regex. Frontend::Base::Loader SomeSkin1 SomeSkin2 Default skin for the customer interface. Frontend::Base::Loader default Default This is the default orange - black skin for the customer interface. www.otrs.org The customer skin's InternalName which should be used in the customer interface. Please check the available skins in Frontend::Customer::Skins. Frontend::Base::Loader default It is possible to configure different skins, for example to distinguish between diferent customers, to be used on a per-domain basis within the application. Using a regular expression (regex), you can configure a Key/Content pair to match a domain. The value in "Key" should match the domain, and the value in "Content" should be a valid skin on your system. Please see the example entries for the proper form of the regex. Frontend::Base::Loader Someskin1 Someskin2 Shows time use complete description (days, hours, minutes), if enabled; or just first letter (d, h, m), if not enabled. Core::Time 0 Runs an initial wildcard search of the existing customer users when accessing the AdminCustomerUser module. Frontend::Admin::View::CustomerUser 1 Controls if the autocomplete field will be used for the customer ID selection in the AdminCustomerUser interface. Frontend::Admin::View::CustomerUser 0 Runs an initial wildcard search of the existing customer company when accessing the AdminCustomerCompany module. Frontend::Admin::View::CustomerCompany 1 Controls if the admin is allowed to make changes to the database via AdminSelectBox. Frontend::Admin::View::SelectBox 0 List of all CustomerUser events to be displayed in the GUI. Frontend::Admin CustomerUserAdd CustomerUserUpdate List of all CustomerCompany events to be displayed in the GUI. Frontend::Admin CustomerCompanyAdd CustomerCompanyUpdate Event module that updates customer users after an update of the Customer. Core::Event::CustomerCompany Kernel::System::CustomerCompany::Event::CustomerUserUpdate CustomerCompanyUpdate 0 Event module that updates customer company object name for dynamic fields. Core::Event::CustomerCompany Kernel::System::CustomerCompany::Event::DynamicFieldObjectNameUpdate CustomerCompanyUpdate 0 Event module that updates customer user search profiles if login changes. Core::Event::CustomerUser Kernel::System::CustomerUser::Event::SearchProfileUpdate CustomerUserUpdate 0 Event module that updates customer user service membership if login changes. Core::Event::CustomerUser Kernel::System::CustomerUser::Event::ServiceMemberUpdate CustomerUserUpdate 0 Event module that updates customer user object name for dynamic fields. Core::Event::CustomerUser Kernel::System::CustomerUser::Event::DynamicFieldObjectNameUpdate CustomerUserUpdate 0 Selects the cache backend to use. Core::Cache Kernel::System::Cache::FileStorable If enabled, the cache data be held in memory. Core::Cache 1 If enabled, the cache data will be stored in cache backend. Core::Cache 1 Specify how many sub directory levels to use when creating cache files. This should prevent too many cache files being in one directory. Core::Cache 0 1 2 3 Defines the config options for the autocompletion feature. Frontend::Agent 1 2 100 20 Search Defines the config options for the autocompletion feature. Frontend::Agent 1 2 100 20 Search Customer Defines the config options for the autocompletion feature. Frontend::Agent 1 2 100 20 Search User Defines the config options for the autocompletion feature. Frontend::Customer 1 2 100 20 Search Defines the list of possible next actions on an error screen, a full path is required, then is possible to add external links if needed. Frontend::Agent Go to dashboard! Sets the minutes a notification is shown for notice about upcoming system maintenance period. Core::SystemMaintenance 30 Sets the default message for the notification is shown on a running system maintenance period. Core::SystemMaintenance We are performing scheduled maintenance. Sets the default message for the login screen on Agent and Customer interface, it's shown when a running system maintenance period is active. Core::SystemMaintenance We are performing scheduled maintenance. We should be back online shortly. Sets the default error message for the login screen on Agent and Customer interface, it's shown when a running system maintenance period is active. Core::SystemMaintenance We are performing scheduled maintenance. Login is temporarily not available. Specify the channel to be used to fetch OTRS Business Solution™ updates. Warning: Development releases might not be complete, your system might experience unrecoverable errors and on extreme cases could become unresponsive! Core::Package Development Stable Use new type of select and autocomplete fields in agent interface, where applicable (InputFields). Frontend::Agent 1 Use new type of select and autocomplete fields in customer interface, where applicable (InputFields). Frontend::Customer 1 Defines the fall-back path to open fetchmail binary. Note: The name of the binary needs to be 'fetchmail', if it is different please use a symbolic link. Core::Email /usr/bin/fetchmail Defines an overview module to show the address book view of a customer user list. Frontend::Agent::View::CustomerUserAddressBook Kernel::Output::HTML::CustomerUser::OverviewAddressBook AddressBook Frontend module registration for the agent interface. Frontend::Admin::ModuleRegistration admin users Manage System Configuration Deployments. System Configuration Deployment SystemConfiguration Loader module registration for the agent interface. Frontend::Admin::ModuleRegistration::Loader Core.Agent.Admin.SystemConfiguration.css thirdparty/clipboardjs-1.7.1/clipboard.min.js Core.SystemConfiguration.js Core.Agent.Admin.SystemConfiguration.js Main menu item registration. Frontend::Admin::ModuleRegistration::MainMenu Frontend module registration for the agent interface. Frontend::Admin::ModuleRegistration admin Admin. System Configuration Admin Loader module registration for the agent interface. Frontend::Admin::ModuleRegistration::Loader Core.Agent.Admin.SystemConfiguration.css thirdparty/clipboardjs-1.7.1/clipboard.min.js Core.SystemConfiguration.js Core.SystemConfiguration.Date.js Core.SystemConfiguration.DateTime.js Core.SystemConfiguration.VacationDays.js Core.SystemConfiguration.VacationDaysOneTime.js Core.SystemConfiguration.WorkingHours.js Core.Form.js Core.Agent.Admin.SystemConfiguration.js Main menu item registration. Frontend::Admin::ModuleRegistration::MainMenu Admin area navigation for the agent interface. Frontend::Admin::ModuleRegistration::AdminOverview admin Kernel::Output::HTML::NavBar::ModuleAdmin System Configuration Administration Edit the system configuration settings. Frontend module registration for the agent interface. Frontend::Admin::ModuleRegistration admin Admin. System Configuration Group Admin Loader module registration for the agent interface. Frontend::Admin::ModuleRegistration::Loader Core.Agent.Admin.SystemConfiguration.css thirdparty/clipboardjs-1.7.1/clipboard.min.js Core.SystemConfiguration.js Core.SystemConfiguration.Date.js Core.SystemConfiguration.DateTime.js Core.SystemConfiguration.VacationDays.js Core.SystemConfiguration.VacationDaysOneTime.js Core.SystemConfiguration.WorkingHours.js Core.Form.js Core.Agent.Admin.SystemConfiguration.js Main menu item registration. Frontend::Admin::ModuleRegistration::MainMenu Specifies the group where the user needs rw permissions so that they can edit other users preferences. Core::Permission admin Defines email communication channel. Core::CommunicationChannel Email fa-envelope Email communication channel. Kernel::System::CommunicationChannel::Email Defines internal communication channel. Core::CommunicationChannel OTRS fa-cloud Internal communication channel. Kernel::System::CommunicationChannel::Internal Defines phone communication channel. Core::CommunicationChannel Phone fa-phone Phone communication channel. Kernel::System::CommunicationChannel::Phone Defines chat communication channel. Core::CommunicationChannel Chat fa-comment Chat communication channel. Kernel::System::CommunicationChannel::Chat Defines groups for preferences items. Frontend::Agent::View::Preferences UserProfile User Profile Change your password and more. fa-user 1000 NotificationSettings Notification Settings Choose which notifications you'd like to receive. fa-envelope 1001 Miscellaneous Miscellaneous Tweak the system as you wish. fa-cog 1002 Defines how many deployments the system should keep. Core 20 Defines the search parameters for the AgentCustomerUserAddressBook screen. With the setting 'CustomerTicketTextField' the values for the recipient field can be specified. Frontend::Agent::View::CustomerUserSearch 10000 50 UserMailString UserLogin Up 10000 50 UserMailString UserLogin Up Defines the default filter fields in the customer user address book search (CustomerUser or CustomerCompany). For the CustomerCompany fields a prefix 'CustomerCompany_' must be added. Frontend::Agent::View::CustomerUserSearch UserLogin UserFirstname UserLastname UserEmail UserCustomerID UserLogin UserFirstname UserLastname UserEmail UserCustomerID Defines the shown columns and the position in the AgentCustomerUserAddressBook result screen. Frontend::Agent::View::CustomerUserSearch UserFirstname UserLastname UserLogin UserEmail UserCustomerID UserFirstname UserLastname UserLogin UserEmail UserCustomerID Example package autoload configuration. Core::Autoload Kernel::Autoload::Test