Performs the configured action for each event (as an Invoker) for each configured web service.
Core::Event::Ticket
- Kernel::GenericInterface::Event::Handler
- 1
Performs the configured action for each event (as an Invoker) for each configured web service.
Core::Event::Package
- Kernel::GenericInterface::Event::Handler
- 1
Performs the configured action for each event (as an Invoker) for each configured web service.
Core::Event::LinkObject
- Kernel::GenericInterface::Event::Handler
- 1
Performs the configured action for each event (as an Invoker) for each configured web service.
Core::Event::CustomerCompany
- Kernel::GenericInterface::Event::Handler
- 1
Performs the configured action for each event (as an Invoker) for each configured web service.
Core::Event::CustomerUser
- Kernel::GenericInterface::Event::Handler
- 1
Performs the configured action for each event (as an Invoker) for each configured web service.
Core::Event::Queue
- Kernel::GenericInterface::Event::Handler
- 1
Performs the configured action for each event (as an Invoker) for each configured web service.
Core::Event::DynamicField
- Kernel::GenericInterface::Event::Handler
- 1
Cache time in seconds for the web service config backend.
GenericInterface
- 86400
Cache time in seconds for agent authentication in the GenericInterface.
GenericInterface::Operation
- 300
Cache time in seconds for customer authentication in the GenericInterface.
GenericInterface::Operation
- 300
Frontend module registration for the agent interface.
Frontend::Admin::ModuleRegistration
-
-
-
- admin
- Admin
- GenericInterface Debugger GUI
Loader module registration for the agent interface.
Frontend::Admin::ModuleRegistration::Loader
-
- Core.Agent.Admin.GenericInterface.css
-
- Core.Agent.Admin.GenericInterfaceDebugger.js
Main menu item registration.
Frontend::Admin::ModuleRegistration::MainMenu
Frontend module registration for the agent interface.
Frontend::Admin::ModuleRegistration
-
-
-
- admin
- Admin
- GenericInterface Web Service GUI
- Admin
Loader module registration for the agent interface.
Frontend::Admin::ModuleRegistration::Loader
-
- Core.Agent.Admin.GenericInterface.css
-
- Core.Agent.Admin.GenericInterfaceWebservice.js
Main menu item registration.
Frontend::Admin::ModuleRegistration::MainMenu
Admin area navigation for the agent interface.
Frontend::Admin::ModuleRegistration::AdminOverview
-
- admin
-
- Kernel::Output::HTML::NavBar::ModuleAdmin
- Web Services
- Automation
- Create and manage web services.
Frontend module registration for the agent interface.
Frontend::Admin::ModuleRegistration
-
-
-
- admin
- Admin
- GenericInterface TransportHTTPSOAP GUI
Loader module registration for the agent interface.
Frontend::Admin::ModuleRegistration::Loader
-
- Core.Agent.Admin.GenericInterface.css
- Core.Agent.SortedTree.css
-
- Core.Agent.Admin.GenericInterfaceTransportHTTPSOAP.js
- Core.Agent.SortedTree.js
Frontend module registration for the agent interface.
Frontend::Admin::ModuleRegistration
-
-
-
- admin
- Admin
- GenericInterface TransportHTTPREST GUI
Loader module registration for the agent interface.
Frontend::Admin::ModuleRegistration::Loader
-
- Core.Agent.Admin.GenericInterface.css
-
- Core.Agent.Admin.GenericInterfaceTransportHTTPREST.js
Frontend module registration for the agent interface.
Frontend::Admin::ModuleRegistration
-
-
-
- admin
- Admin
- GenericInterface Web Service History GUI
Loader module registration for the agent interface.
Frontend::Admin::ModuleRegistration::Loader
-
- Core.Agent.Admin.GenericInterface.css
-
- Core.Agent.Admin.GenericInterfaceWebserviceHistory.js
Frontend module registration for the agent interface.
Frontend::Admin::ModuleRegistration
-
-
-
- admin
- Admin
- GenericInterface Operation GUI
Loader module registration for the agent interface.
Frontend::Admin::ModuleRegistration::Loader
-
- Core.Agent.Admin.GenericInterface.css
-
- Core.Agent.Admin.GenericInterfaceOperation.js
Frontend module registration for the agent interface.
Frontend::Admin::ModuleRegistration
-
-
-
- admin
- Admin
- GenericInterface Invoker GUI
Loader module registration for the agent interface.
Frontend::Admin::ModuleRegistration::Loader
-
- Core.Agent.Admin.GenericInterface.css
-
- Core.Agent.Admin.GenericInterfaceInvoker.js
Frontend module registration for the agent interface.
Frontend::Admin::ModuleRegistration
-
-
-
- admin
- Admin
- GenericInterface Invoker Event GUI
Loader module registration for the agent interface.
Frontend::Admin::ModuleRegistration::Loader
-
- Core.Agent.Admin.GenericInterface.css
-
- Core.Agent.Admin.GenericInterfaceInvokerEvent.js
GenericInterface module registration for the transport layer.
GenericInterface::Transport::ModuleRegistration
- SOAP
- HTTP
- AdminGenericInterfaceTransportHTTPSOAP
GenericInterface module registration for the transport layer.
GenericInterface::Transport::ModuleRegistration
- REST
- HTTP
- AdminGenericInterfaceTransportHTTPREST
GenericInterface module registration for the transport layer.
GenericInterface::Transport::ModuleRegistration
- Test
- HTTP
- AdminGenericInterfaceTransportHTTPTest
GenericInterface module registration for the operation layer.
GenericInterface::Operation::ModuleRegistration
- Test
- Test
- AdminGenericInterfaceOperationDefault
GenericInterface module registration for the invoker layer.
GenericInterface::Invoker::ModuleRegistration
- Test
- Test
- AdminGenericInterfaceInvokerDefault
GenericInterface module registration for the invoker layer.
GenericInterface::Invoker::ModuleRegistration
- TestSimple
- Test
- AdminGenericInterfaceInvokerDefault
GenericInterface module registration for the mapping layer.
GenericInterface::Mapping::ModuleRegistration
Frontend module registration for the agent interface.
Frontend::Admin::ModuleRegistration
-
-
-
- admin
- Admin
- GenericInterface Web Service Mapping GUI
Loader module registration for the agent interface.
Frontend::Admin::ModuleRegistration::Loader
-
- Core.Agent.Admin.GenericInterface.css
-
- Core.Agent.Admin.GenericInterfaceMapping.js
GenericInterface module registration for the mapping layer.
GenericInterface::Mapping::ModuleRegistration
- AdminGenericInterfaceMappingSimple
Frontend module registration for the agent interface.
Frontend::Admin::ModuleRegistration
-
-
-
- admin
- Admin
- GenericInterface Web Service Mapping GUI
Loader module registration for the agent interface.
Frontend::Admin::ModuleRegistration::Loader
-
- Core.Agent.Admin.GenericInterface.css
-
- Core.Agent.Admin.GenericInterfaceMappingXSLT.js
GenericInterface module registration for the mapping layer.
GenericInterface::Mapping::ModuleRegistration
- AdminGenericInterfaceMappingXSLT
GenericInterface module registration for the operation layer.
GenericInterface::Operation::ModuleRegistration
- SessionCreate
- Session
- AdminGenericInterfaceOperationDefault
GenericInterface module registration for the operation layer.
GenericInterface::Operation::ModuleRegistration
- SessionGet
- Session
- AdminGenericInterfaceOperationDefault
GenericInterface module registration for the operation layer.
GenericInterface::Operation::ModuleRegistration
- TicketCreate
- Ticket
- AdminGenericInterfaceOperationDefault
GenericInterface module registration for the operation layer.
GenericInterface::Operation::ModuleRegistration
- TicketUpdate
- Ticket
- AdminGenericInterfaceOperationDefault
GenericInterface module registration for the operation layer.
GenericInterface::Operation::ModuleRegistration
- TicketGet
- Ticket
- AdminGenericInterfaceOperationDefault
GenericInterface module registration for the operation layer.
GenericInterface::Operation::ModuleRegistration
- TicketGet
- Ticket
- AdminGenericInterfaceOperationDefault
GenericInterface module registration for the operation layer.
GenericInterface::Operation::ModuleRegistration
- TicketHistoryGet
- Ticket
- AdminGenericInterfaceOperationDefault
Defines the default visibility of the article to customer for this operation.
GenericInterface::Operation::TicketCreate
- 1
Defines the history type for this operation, which gets used for ticket history in the agent interface.
GenericInterface::Operation::TicketCreate
- NewTicket
Defines the history comment for this operation, which gets used for ticket history in the agent interface.
GenericInterface::Operation::TicketCreate
- %%GenericInterface Create
Defines the default auto response type of the article for this operation.
GenericInterface::Operation::TicketCreate
- auto reply
Defines the default visibility of the article to customer for this operation.
GenericInterface::Operation::TicketUpdate
- 1
Defines the maximum size in KiloByte of GenericInterface responses that get logged to the gi_debugger_entry_content table.
GenericInterface::Operation
- 200
Defines the history type for this operation, which gets used for ticket history in the agent interface.
GenericInterface::Operation::TicketUpdate
- AddNote
Defines the history comment for this operation, which gets used for ticket history in the agent interface.
GenericInterface::Operation::TicketUpdate
- %%GenericInterface Note
Defines the default auto response type of the article for this operation.
GenericInterface::Operation::TicketUpdate
- auto follow up
Maximum number of tickets to be displayed in the result of this operation.
GenericInterface::Operation::TicketSearch
- 500
Defines the default ticket attribute for ticket sorting of the ticket search result of this operation.
GenericInterface::Operation::TicketSearch
-
- Age
- Ticket
- Subject
- Queue
- Priority
- EscalationTime
Defines the default ticket order in the ticket search result of the this operation. Up: oldest on top. Down: latest on top.
GenericInterface::Operation::TicketSearch
-
- Down
- Up
GenericInterface module registration for an error handling module.
GenericInterface::ErrorHandling::ModuleRegistration
- RequestRetry
- AdminGenericInterfaceErrorHandlingRequestRetry
- Requester
Frontend module registration for the agent interface.
Frontend::Admin::ModuleRegistration
-
-
-
- admin
- Admin
- GenericInterface ErrorHandling GUI
Loader module registration for the agent interface.
Frontend::Admin::ModuleRegistration::Loader
-
- Core.Agent.Admin.GenericInterface.css
-
- Core.Agent.Admin.GenericInterfaceErrorHandling.js
Frontend module registration for the agent interface.
Frontend::Admin::ModuleRegistration
-
-
-
- admin
- Admin
- GenericInterface ErrorHandling GUI
Loader module registration for the agent interface.
Frontend::Admin::ModuleRegistration::Loader
-
- Core.Agent.Admin.GenericInterface.css
-
- Core.Agent.Admin.GenericInterfaceErrorHandling.js
- Core.Agent.Admin.GenericInterfaceErrorHandlingRequestRetry.js