Defines dynamic field name for master ticket feature. Core::MasterSlave MasterSlave Enables the advanced MasterSlave part of the feature. Core::MasterSlave Disabled Enabled Enables the feature to unset the MasterSlave state of a ticket in the advanced MasterSlave mode. Core::MasterSlave Disabled Enabled Enables the feature to change the MasterSlave state of a ticket in the advanced MasterSlave mode. Core::MasterSlave Disabled Enabled Enables the feature that slave tickets follow the master ticket to a new master in the advanced MasterSlave mode. Core::MasterSlave Disabled Enabled Enables the feature to forward articles from type 'forward' of a master ticket to the customers of the slave tickets. By default (disabled) it will not forward articles from type 'forward' to the slave tickets. Core::MasterSlave Disabled Enabled Enables the feature to keep parent-child link after unset of the MasterSlave state in the advanced MasterSlave mode. Core::MasterSlave Disabled Enabled Enables the feature to keep parent-child link after change of the MasterSlave state in the advanced MasterSlave mode. Core::MasterSlave Disabled Enabled Registration of the ticket event module. Core::Event::MasterSlave Kernel::System::Ticket::Event::MasterSlave ArticleCreate|ArticleSend|TicketStateUpdate|TicketPriorityUpdate|TicketPendingTimeUpdate|TicketLockUpdate|TicketOwnerUpdate|TicketResponsibleUpdate This module activates Master/Slave field in new email and phone ticket screens. Core::MasterSlave Kernel::Modules::AgentPreMasterSlave Frontend module registration for the agent interface. Frontend::Agent::ModuleRegistration Ticket MasterSlave. MasterSlave Ticket Loader module registration for the agent interface. Frontend::Agent::ModuleRegistration::Loader Core.Agent.TicketAction.js Core.Agent.TicketMasterSlave.js Main menu item registration. Frontend::Agent::ModuleRegistration::MainMenu Shows a link in the menu to change the MasterSlave status of a ticket in the ticket zoom view of the agent interface. Frontend::Agent::View::TicketZoom::MenuModule Kernel::Output::HTML::TicketMenu::Generic MasterSlave Change the MasterSlave state of the ticket. AgentTicketMasterSlave Action=AgentTicketMasterSlave;TicketID=[% Data.TicketID | html %] TicketAction Required permissions to use the ticket MasterSlave screen of a zoomed ticket in the agent interface. Frontend::Agent::View::TicketMasterSlave MasterSlave Defines if a ticket lock is required in the ticket MasterSlave screen of a zoomed ticket in the agent interface (if the ticket isn't locked yet, the ticket gets locked and the current agent will be set automatically as its owner). Frontend::Agent::View::TicketMasterSlave 1 Sets the ticket type in the ticket MasterSlave screen of a zoomed ticket in the agent interface (Ticket::Type needs to be activated). Frontend::Agent::View::TicketMasterSlave 0 Sets the service in the ticket MasterSlave screen of a zoomed ticket in the agent interface (Ticket::Service needs to be activated). Frontend::Agent::View::TicketMasterSlave 0 Sets the ticket owner in the ticket MasterSlave screen of a zoomed ticket in the agent interface. Frontend::Agent::View::TicketMasterSlave 0 Sets if ticket owner must be selected by the agent. Frontend::Agent::View::TicketMasterSlave 0 Sets the responsible agent of the ticket in the ticket MasterSlave screen of a zoomed ticket in the agent interface. Frontend::Agent::View::TicketMasterSlave 0 Sets if ticket responsible must be selected by the agent. Frontend::Agent::View::TicketMasterSlave 0 If a note is added by an agent, sets the state of the ticket in the ticket MasterSlave screen of a zoomed ticket in the agent interface. Frontend::Agent::View::TicketMasterSlave 0 Defines the next state of a ticket after adding a note, in the ticket MasterSlave screen of a zoomed ticket in the agent interface. Frontend::Agent::View::TicketMasterSlave open closed pending reminder pending auto Defines the default next state of a ticket after adding a note, in the ticket MasterSlave screen of a zoomed ticket in the agent interface. Frontend::Agent::View::TicketMasterSlave pending reminder Allows adding notes in the ticket MasterSlave screen of a zoomed ticket in the agent interface. Frontend::Agent::View::TicketMasterSlave 1 Sets if note must be filled in by the agent. Can be overwritten by Ticket::Frontend::NeedAccountedTime. Frontend::Agent::View::TicketMasterSlave 1 Sets the default subject for notes added in the ticket MasterSlave screen of a zoomed ticket in the agent interface. Frontend::Agent::View::TicketMasterSlave Sets the default body text for notes added in the ticket MasterSlave screen of a zoomed ticket in the agent interface. Frontend::Agent::View::TicketMasterSlave Defines the width for the rich text editor component for this screen. Enter number (pixels) or percent value (relative). Frontend::Agent::View::TicketMasterSlave 620 Defines the height for the rich text editor component for this screen. Enter number (pixels) or percent value (relative). Frontend::Agent::View::TicketMasterSlave 100 Shows a list of all the involved agents on this ticket, in the ticket MasterSlave screen of a zoomed ticket in the agent interface. Frontend::Agent::View::TicketMasterSlave 0 Shows a list of all the possible agents (all agents with note permissions on the queue/ticket) to determine who should be informed about this note, in the ticket MasterSlave screen of a zoomed ticket in the agent interface. Frontend::Agent::View::TicketMasterSlave 0 Defines if the MasterSlave note is visible for the customer by default. Frontend::Agent::View::TicketMasterSlave 0 Shows the ticket priority options in the ticket MasterSlave screen of a zoomed ticket in the agent interface. Frontend::Agent::View::TicketMasterSlave 0 Defines the default ticket priority in the ticket MasterSlave screen of a zoomed ticket in the agent interface. Frontend::Agent::View::TicketMasterSlave 3 normal Shows the title field in the ticket MasterSlave screen of a zoomed ticket in the agent interface. Frontend::Agent::View::TicketMasterSlave 0 Defines the history type for the ticket MasterSlave screen action, which gets used for ticket history in the agent interface. Frontend::Agent::View::TicketMasterSlave AddNote Defines the history comment for the ticket MasterSlave screen action, which gets used for ticket history in the agent interface. Frontend::Agent::View::TicketMasterSlave %%MasterSlave Sets if Master / Slave field must be selected by the agent. Frontend::Agent::View::TicketMasterSlave 0 Parameters for the dashboard backend of the master tickets overview of the agent interface. "Limit" is the number of entries shown by default. "Group" is used to restrict the access to the plugin (e. g. Group: admin;group1;group2;). "Default" determines if the plugin is enabled by default or if the user needs to enable it manually. "CacheTTLLocal" is the cache time in minutes for the plugin. Frontend::Agent::View::Dashboard Kernel::Output::HTML::Dashboard::TicketGeneric Master Tickets All master tickets DynamicField_MasterSlave_Equals=Master;StateType=open;StateType=new; All Age 10 rw ContentLarge 1 0.5 2 1 1 1 1 1 1 1 1 2 1 1 1 1 1 1 1 1 1 2 1 0 Parameters for the dashboard backend of the slave tickets overview of the agent interface. "Limit" is the number of entries shown by default. "Group" is used to restrict the access to the plugin (e. g. Group: admin;group1;group2;). "Default" determines if the plugin is enabled by default or if the user needs to enable it manually. "CacheTTLLocal" is the cache time in minutes for the plugin. Frontend::Agent::View::Dashboard Kernel::Output::HTML::Dashboard::TicketGeneric Slave Tickets All slave tickets DynamicField_MasterSlave_Like=Slave*;StateType=open;StateType=new; All Age 10 rw ContentLarge 1 0.5 2 1 1 1 1 1 1 1 1 2 1 1 1 1 1 1 1 1 1 2 1 0 This setting is deprecated and will be removed in further versions of OTRSMasterSlave. Frontend::Agent::View::TicketMasterSlave 0 0 0 0 0 0 0 0 0 0 0 Specifies the different article communication channels where the real name from Master ticket will be replaced with the one in the Slave ticket. Frontend::Agent::View::TicketMasterSlave 0 Defines which items are available for 'Action' in third level of the ACL structure. Core::Ticket::ACL AgentTicketMasterSlave DynamicField backend registration. Core::DynamicFields::DriverRegistration Master / Slave Kernel::System::DynamicField::Driver::MasterSlave AdminDynamicFieldMasterSlave 1 Frontend module registration for the agent interface. Frontend::Admin::ModuleRegistration admin Admin Dynamic Fields Drop-down Backend GUI Loader module registration for the agent interface. Frontend::Admin::ModuleRegistration::Loader Core.Agent.Admin.DynamicField.css Core.Agent.Admin.DynamicField.js Core.Agent.Admin.DynamicFieldMasterSlave.js Main menu item registration. Frontend::Admin::ModuleRegistration::MainMenu MasterSlave module for Ticket Bulk feature. Frontend::Agent::View::TicketBulk::Module Kernel::Output::HTML::TicketBulk::MasterSlave