Frontend module registration for the agent interface. Frontend::Admin::ModuleRegistration admin This module is part of the admin area of OTRS. Process Management Admin Loader module registration for the agent interface. Frontend::Admin::ModuleRegistration::Loader Core.Agent.Admin.ProcessManagement.css Core.AllocationList.css thirdparty/jsplumb-1.6.4/jsplumb.js thirdparty/farahey-0.5/farahey.js thirdparty/jsplumb-labelspacer/label-spacer.js Core.Agent.Admin.ProcessManagement.js Core.Agent.Admin.ProcessManagement.Canvas.js Core.UI.AllocationList.js Main menu item registration. Frontend::Admin::ModuleRegistration::MainMenu Admin area navigation for the agent interface. Frontend::Admin::ModuleRegistration::AdminOverview admin Kernel::Output::HTML::NavBar::ModuleAdmin Process Management Automation Configure Processes. fa-sitemap Frontend module registration for the agent interface. Frontend::Admin::ModuleRegistration admin This module is part of the admin area of OTRS. Process Management Activity GUI Loader module registration for the agent interface. Frontend::Admin::ModuleRegistration::Loader Core.Agent.Admin.ProcessManagement.css Core.AllocationList.css Core.Agent.Admin.ProcessManagement.js Core.UI.AllocationList.js Frontend module registration for the agent interface. Frontend::Admin::ModuleRegistration admin This module is part of the admin area of OTRS. Process Management Activity Dialog GUI Loader module registration for the agent interface. Frontend::Admin::ModuleRegistration::Loader Core.Agent.Admin.ProcessManagement.css Core.AllocationList.css Core.Agent.Admin.ProcessManagement.js Core.UI.AllocationList.js Frontend module registration for the agent interface. Frontend::Admin::ModuleRegistration admin This module is part of the admin area of OTRS. Process Management Transition GUI Loader module registration for the agent interface. Frontend::Admin::ModuleRegistration::Loader Core.Agent.Admin.ProcessManagement.css Core.Agent.Admin.ProcessManagement.js Frontend module registration for the agent interface. Frontend::Admin::ModuleRegistration admin This module is part of the admin area of OTRS. Process Management Transition Action GUI Loader module registration for the agent interface. Frontend::Admin::ModuleRegistration::Loader Core.Agent.Admin.ProcessManagement.css Core.Agent.Admin.ProcessManagement.js Frontend module registration for the agent interface. Frontend::Admin::ModuleRegistration admin This module is part of the admin area of OTRS. Process Management Path GUI Loader module registration for the agent interface. Frontend::Admin::ModuleRegistration::Loader Core.Agent.Admin.ProcessManagement.css Core.AllocationList.css Core.Agent.Admin.ProcessManagement.js Core.UI.AllocationList.js Frontend module registration (disable ticket processes screen if no process available). Frontend::Agent::ModuleRegistration Kernel::Output::HTML::NavBar::AgentTicketProcess Frontend module registration for the agent interface. Frontend::Agent::ModuleRegistration Create new process ticket. New process ticket Ticket Loader module registration for the agent interface. Frontend::Agent::ModuleRegistration::Loader Core.Agent.TicketProcess.css Core.Agent.CustomerSearch.js Core.Agent.CustomerSearchAutoComplete.js Core.Agent.TicketAction.js Core.Agent.TicketProcess.js Core.TicketProcess.js Main menu item registration. Frontend::Agent::ModuleRegistration::MainMenu Create New process ticket. New process ticket Action=AgentTicketProcess Ticket p 220 Event module registration. For more performance you can define a trigger event (e. g. Event => TicketCreate). Core::Event::Ticket Kernel::System::Ticket::Event::TicketProcessTransitions 1 This option defines the dynamic field in which a Process Management process entity id is stored. Core::ProcessManagement ProcessManagementProcessID This option defines the dynamic field in which a Process Management activity entity id is stored. Core::ProcessManagement ProcessManagementActivityID This option defines the process tickets default queue. Core::ProcessManagement Raw This option defines the process tickets default state. Core::ProcessManagement new This option defines the process tickets default lock. Core::ProcessManagement unlock This option defines the process tickets default priority. Core::ProcessManagement 3 normal Display settings to override defaults for Process Tickets. Frontend::Agent::View::TicketZoom Processes Process Information Dynamic fields groups for process widget. The key is the name of the group, the value contains the fields to be shown. Example: 'Key => My Group', 'Content: Name_X, NameY'. Frontend::Agent::View::TicketZoom Dynamic fields shown in the process widget in ticket zoom screen of the agent interface. Frontend::Agent::View::TicketZoom 0 - Disabled 1 - Enabled Shows a link in the menu to enroll a ticket into a process in the ticket zoom view of the agent interface. Frontend::Agent::View::TicketZoom::MenuModule Kernel::Output::HTML::TicketMenu::Process Process Enroll process for this ticket AgentTicketProcess Action=AgentTicketProcess;IsProcessEnroll=1;TicketID=[% Data.TicketID | html %] TicketAction Frontend module registration for the customer interface. Frontend::Customer::ModuleRegistration Process Ticket. Ticket Process ticket Loader module registration for the customer interface. Frontend::Customer::ModuleRegistration::Loader Core.Customer.TicketProcess.css Core.TicketProcess.js Core.Customer.TicketProcess.js Core.TicketProcess.js Main menu item registration. Frontend::Customer::ModuleRegistration::MainMenu Create new process ticket. New process ticket Action=CustomerTicketProcess Ticket Submenu o 220 Frontend module registration (disable ticket processes screen if no process available) for Customer. Frontend::Customer::ModuleRegistration Kernel::Output::HTML::NavBar::CustomerTicketProcess Default ProcessManagement entity prefixes for entity IDs that are automatically generated. Core::ProcessManagement P A AD T TA Cache time in seconds for the DB process backend. Core::ProcessManagement 3600 Cache time in seconds for the ticket process navigation bar output module. Core::ProcessManagement 900 Determines the next possible ticket states, for process tickets in the agent interface. Frontend::Agent::View::TicketProcess new open pending auto pending reminder closed Determines the next possible ticket states, for process tickets in the customer interface. Frontend::Customer::View::TicketProcess new open Controls if CustomerID is read-only in the agent interface. Frontend::Agent::View::TicketProcess 1 If enabled debugging information for transitions is logged. Core::ProcessManagement 0 Defines the priority in which the information is logged and presented. Core::ProcessManagement Debug Info Notice Error Filter for debugging Transitions. Note: More filters can be added in the format <OTRS_TICKET_Attribute> e.g. <OTRS_TICKET_Priority>. Core::ProcessManagement Parameters for the dashboard backend of the running process tickets overview of the agent interface . "Limit" is the number of entries shown by default. "Group" is used to restrict the access to the plugin (e. g. Group: admin;group1;group2;). "Default" determines if the plugin is enabled by default or if the user needs to enable it manually. "CacheTTLLocal" is the cache time in minutes for the plugin. "Mandatory" determines if the plugin is always shown and can not be removed by agents. Frontend::Agent::View::Dashboard Kernel::Output::HTML::Dashboard::TicketGeneric Running Process Tickets All tickets with a reminder set where the reminder date has been reached StateType=new;StateType=open;StateType=pending reminder;StateType=pending auto UntilTime 1 10 rw ContentLarge 0 0.5 0 - Disabled 1 - Available 2 - Enabled by default 0 DynamicField backend registration. Core::DynamicFields::DriverRegistration ProcessID Kernel::System::DynamicField::Driver::ProcessManagement::ProcessID AdminDynamicFieldText 1 DynamicField backend registration. Core::DynamicFields::DriverRegistration ActivityID Kernel::System::DynamicField::Driver::ProcessManagement::ActivityID AdminDynamicFieldText 1