# -- # Copyright (C) 2001-2019 OTRS AG, https://otrs.com/ # -- # This software comes with ABSOLUTELY NO WARRANTY. For details, see # the enclosed file COPYING for license information (GPL). If you # did not receive this file, see https://www.gnu.org/licenses/gpl-3.0.txt. # -- package Kernel::System::StandardTemplate; use strict; use warnings; our @ObjectDependencies = ( 'Kernel::System::Cache', 'Kernel::System::DB', 'Kernel::System::Log', 'Kernel::System::Valid', ); =head1 NAME Kernel::System::StandardTemplate - standard template lib =head1 DESCRIPTION All standard template functions. E. g. to add standard template or other functions. =head1 PUBLIC INTERFACE =head2 new() create an object my $StandardTemplateObject = $Kernel::OM->Get('Kernel::System::StandardTemplate'); =cut sub new { my ( $Type, %Param ) = @_; # allocate new hash for object my $Self = {}; bless( $Self, $Type ); return $Self; } =head2 StandardTemplateAdd() add new standard template my $ID = $StandardTemplateObject->StandardTemplateAdd( Name => 'New Standard Template', Template => 'Thank you for your email.', ContentType => 'text/plain; charset=utf-8', TemplateType => 'Answer', # or 'Forward' or 'Create' ValidID => 1, UserID => 123, ); =cut sub StandardTemplateAdd { my ( $Self, %Param ) = @_; # check needed stuff for (qw(Name ValidID Template ContentType UserID TemplateType)) { if ( !defined( $Param{$_} ) ) { $Kernel::OM->Get('Kernel::System::Log')->Log( Priority => 'error', Message => "Need $_!" ); return; } } # check if a standard template with this name already exists if ( $Self->NameExistsCheck( Name => $Param{Name} ) ) { $Kernel::OM->Get('Kernel::System::Log')->Log( Priority => 'error', Message => "A standard template with the name '$Param{Name}' already exists.", ); return; } # get database object my $DBObject = $Kernel::OM->Get('Kernel::System::DB'); # sql return if !$DBObject->Do( SQL => ' INSERT INTO standard_template (name, valid_id, comments, text, content_type, create_time, create_by, change_time, change_by, template_type) VALUES (?, ?, ?, ?, ?, current_timestamp, ?, current_timestamp, ?, ?)', Bind => [ \$Param{Name}, \$Param{ValidID}, \$Param{Comment}, \$Param{Template}, \$Param{ContentType}, \$Param{UserID}, \$Param{UserID}, \$Param{TemplateType}, ], ); return if !$DBObject->Prepare( SQL => 'SELECT id FROM standard_template WHERE name = ? AND change_by = ?', Bind => [ \$Param{Name}, \$Param{UserID}, ], ); my $ID; while ( my @Row = $DBObject->FetchrowArray() ) { $ID = $Row[0]; } # clear queue cache, due to Queue <-> Template relations $Kernel::OM->Get('Kernel::System::Cache')->CleanUp( Type => 'Queue', ); return $ID; } =head2 StandardTemplateGet() get standard template attributes my %StandardTemplate = $StandardTemplateObject->StandardTemplateGet( ID => 123, ); Returns: %StandardTemplate = ( ID => '123', Name => 'Simple remplate', Comment => 'Some comment', Template => 'Template content', ContentType => 'text/plain', TemplateType => 'Answer', ValidID => '1', CreateTime => '2010-04-07 15:41:15', CreateBy => '321', ChangeTime => '2010-04-07 15:59:45', ChangeBy => '223', ); =cut sub StandardTemplateGet { my ( $Self, %Param ) = @_; # check needed stuff if ( !$Param{ID} ) { $Kernel::OM->Get('Kernel::System::Log')->Log( Priority => 'error', Message => 'Need ID!' ); return; } # get database object my $DBObject = $Kernel::OM->Get('Kernel::System::DB'); # sql return if !$DBObject->Prepare( SQL => ' SELECT name, valid_id, comments, text, content_type, create_time, create_by, change_time, change_by ,template_type FROM standard_template WHERE id = ?', Bind => [ \$Param{ID} ], ); my %Data; while ( my @Data = $DBObject->FetchrowArray() ) { %Data = ( ID => $Param{ID}, Name => $Data[0], Comment => $Data[2], Template => $Data[3], ContentType => $Data[4] || 'text/plain', ValidID => $Data[1], CreateTime => $Data[5], CreateBy => $Data[6], ChangeTime => $Data[7], ChangeBy => $Data[8], TemplateType => $Data[9], ); } return %Data; } =head2 StandardTemplateDelete() delete a standard template $StandardTemplateObject->StandardTemplateDelete( ID => 123, ); =cut sub StandardTemplateDelete { my ( $Self, %Param ) = @_; # check needed stuff if ( !$Param{ID} ) { $Kernel::OM->Get('Kernel::System::Log')->Log( Priority => 'error', Message => 'Need ID!' ); return; } # get database object my $DBObject = $Kernel::OM->Get('Kernel::System::DB'); # delete queue<->std template relation return if !$DBObject->Do( SQL => 'DELETE FROM queue_standard_template WHERE standard_template_id = ?', Bind => [ \$Param{ID} ], ); # delete attachment<->std template relation return if !$DBObject->Do( SQL => 'DELETE FROM standard_template_attachment WHERE standard_template_id = ?', Bind => [ \$Param{ID} ], ); # sql return if !$DBObject->Do( SQL => 'DELETE FROM standard_template WHERE id = ?', Bind => [ \$Param{ID} ], ); # clear queue cache, due to Queue <-> Template relations $Kernel::OM->Get('Kernel::System::Cache')->CleanUp( Type => 'Queue', ); return 1; } =head2 StandardTemplateUpdate() update standard template attributes $StandardTemplateObject->StandardTemplateUpdate( ID => 123, Name => 'New Standard Template', Template => 'Thank you for your email.', ContentType => 'text/plain; charset=utf-8', TemplateType => 'Answer', ValidID => 1, UserID => 123, ); =cut sub StandardTemplateUpdate { my ( $Self, %Param ) = @_; # check needed stuff for (qw(ID Name ValidID TemplateType ContentType UserID TemplateType)) { if ( !defined( $Param{$_} ) ) { $Kernel::OM->Get('Kernel::System::Log')->Log( Priority => 'error', Message => "Need $_!" ); return; } } # check if a standard template with this name already exists if ( $Self->NameExistsCheck( Name => $Param{Name}, ID => $Param{ID} ) ) { $Kernel::OM->Get('Kernel::System::Log')->Log( Priority => 'error', Message => "A standard template with the name '$Param{Name}' already exists.", ); return; } # sql return if !$Kernel::OM->Get('Kernel::System::DB')->Do( SQL => ' UPDATE standard_template SET name = ?, text = ?, content_type = ?, comments = ?, valid_id = ?, change_time = current_timestamp, change_by = ? ,template_type = ? WHERE id = ?', Bind => [ \$Param{Name}, \$Param{Template}, \$Param{ContentType}, \$Param{Comment}, \$Param{ValidID}, \$Param{UserID}, \$Param{TemplateType}, \$Param{ID}, ], ); # clear queue cache, due to Queue <-> Template relations $Kernel::OM->Get('Kernel::System::Cache')->CleanUp( Type => 'Queue', ); return 1; } =head2 StandardTemplateLookup() return the name or the standard template id my $StandardTemplateName = $StandardTemplateObject->StandardTemplateLookup( StandardTemplateID => 123, ); or my $StandardTemplateID = $StandardTemplateObject->StandardTemplateLookup( StandardTemplate => 'Std Template Name', ); =cut sub StandardTemplateLookup { my ( $Self, %Param ) = @_; # check needed stuff if ( !$Param{StandardTemplate} && !$Param{StandardTemplateID} ) { $Kernel::OM->Get('Kernel::System::Log')->Log( Priority => 'error', Message => 'Got no StandardTemplate or StandardTemplateID!' ); return; } # check if we ask the same request? if ( $Param{StandardTemplateID} && $Self->{"StandardTemplateLookup$Param{StandardTemplateID}"} ) { return $Self->{"StandardTemplateLookup$Param{StandardTemplateID}"}; } if ( $Param{StandardTemplate} && $Self->{"StandardTemplateLookup$Param{StandardTemplate}"} ) { return $Self->{"StandardTemplateLookup$Param{StandardTemplate}"}; } # get data my $SQL; my $Suffix; my @Bind; if ( $Param{StandardTemplate} ) { $Suffix = 'StandardTemplateID'; $SQL = 'SELECT id FROM standard_template WHERE name = ?'; @Bind = ( \$Param{StandardTemplate} ); } else { $Suffix = 'StandardTemplate'; $SQL = 'SELECT name FROM standard_template WHERE id = ?'; @Bind = ( \$Param{StandardTemplateID} ); } # get database object my $DBObject = $Kernel::OM->Get('Kernel::System::DB'); return if !$DBObject->Prepare( SQL => $SQL, Bind => \@Bind, ); while ( my @Row = $DBObject->FetchrowArray() ) { # store result $Self->{"StandardTemplate$Suffix"} = $Row[0]; } # check if data exists if ( !exists $Self->{"StandardTemplate$Suffix"} ) { $Kernel::OM->Get('Kernel::System::Log')->Log( Priority => 'error', Message => "Found no \$$Suffix!" ); return; } return $Self->{"StandardTemplate$Suffix"}; } =head2 StandardTemplateList() get all valid standard templates my %StandardTemplates = $StandardTemplateObject->StandardTemplateList(); Returns: %StandardTemplates = ( 1 => 'Some Name', 2 => 'Some Name2', 3 => 'Some Name3', ); get all standard templates my %StandardTemplates = $StandardTemplateObject->StandardTemplateList( Valid => 0, ); Returns: %StandardTemplates = ( 1 => 'Some Name', 2 => 'Some Name2', ); get standard templates from a certain type my %StandardTemplates = $StandardTemplateObject->StandardTemplateList( Valid => 0, Type => 'Answer', ); Returns: %StandardTemplates = ( 1 => 'Answer - Some Name', ); =cut sub StandardTemplateList { my ( $Self, %Param ) = @_; my $Valid = 1; if ( defined $Param{Valid} && $Param{Valid} eq '0' ) { $Valid = 0; } my $SQL = ' SELECT id, name FROM standard_template'; if ($Valid) { $SQL .= ' WHERE valid_id IN (' . join ', ', $Kernel::OM->Get('Kernel::System::Valid')->ValidIDsGet() . ')'; } my @Bind; if ( defined $Param{Type} && $Param{Type} ne '' ) { if ($Valid) { $SQL .= ' AND'; } else { $SQL .= ' WHERE'; } $SQL .= ' template_type = ?'; push @Bind, \$Param{Type}; } # get database object my $DBObject = $Kernel::OM->Get('Kernel::System::DB'); return if !$DBObject->Prepare( SQL => $SQL, Bind => \@Bind, ); my %Data; while ( my @Row = $DBObject->FetchrowArray() ) { $Data{ $Row[0] } = $Row[1]; } return %Data; } =head2 NameExistsCheck() return 1 if another standard template with this name already exists $Exist = $StandardTemplateObject->NameExistsCheck( Name => 'Some::Template', ID => 1, # optional ); =cut sub NameExistsCheck { my ( $Self, %Param ) = @_; # get database object my $DBObject = $Kernel::OM->Get('Kernel::System::DB'); return if !$DBObject->Prepare( SQL => 'SELECT id FROM standard_template WHERE name = ?', Bind => [ \$Param{Name} ], ); # fetch the result my $Flag; while ( my @Row = $DBObject->FetchrowArray() ) { if ( !$Param{ID} || $Param{ID} ne $Row[0] ) { $Flag = 1; } } if ($Flag) { return 1; } return 0; } 1; =head1 TERMS AND CONDITIONS This software is part of the OTRS project (L). This software comes with ABSOLUTELY NO WARRANTY. For details, see the enclosed file COPYING for license information (GPL). If you did not receive this file, see L. =cut