[% Config("Ticket::Hook") %]:
[% Translate("Title") | html %]:
[% Translate("Customer ID") | html %]:
[% Translate("Customer user ID") | html %]:
[% RenderBlockStart("TicketType") %]
[% Translate("Type") | html %]:
[% Data.TypesStrg %]
[% RenderBlockEnd("TicketType") %]
[% Translate("From") | html %]:
[% Translate("To") | html %]:
[% Translate("Cc") | html %]:
[% Translate("Subject") | html %]:
[% Translate("Text") | html %]:
[% RenderBlockStart("TicketService") %]
[% Translate("Service") | html %]:
[% Data.ServicesStrg %]
[% Translate("Service Level Agreement") | html %]:
[% Data.SLAsStrg %]
[% RenderBlockEnd("TicketService") %]
[% Translate("Priority") | html %]:
[% Data.PrioritiesStrg %]
[% Translate("Queue") | html %]:
[% Data.QueuesStrg %]
[% Translate("State") | html %]:
[% Data.StatesStrg %]
[% Translate("Agent") | html %]/[% Translate("Owner") | html %]:
[% Data.OwnerStrg %]
[% RenderBlockStart("TicketResponsible") %]
[% Translate("Agent") | html %]/[% Translate("Responsible") | html %]:
[% Data.ResponsibleStrg %]
[% RenderBlockEnd("TicketResponsible") %]
[% Translate("Ticket lock") | html %]:
[% Data.LockOption %]
[% RenderBlockStart("DynamicField") %]
[% Translate("Dynamic Fields") | html %]
[% RenderBlockStart("DynamicFieldElement") %]
[% Data.Label %]
[% Data.Field %]
[% RenderBlockEnd("DynamicFieldElement") %]
[% RenderBlockEnd("DynamicField") %]
[% Translate("Create times") | html %]:
[% Translate("No create time settings.") | html %]
[% Translate("Ticket created") | html %] [% Data.TicketCreateTimePointStart %] [% Data.TicketCreateTimePoint %] [% Data.TicketCreateTimePointFormat %].
[% Translate("Ticket created between") | html %] [% Data.TicketCreateTimeStart %] [% Translate("and") | html %] [% Data.TicketCreateTimeStop %].
[% Translate("Last changed times") | html %]:
[% Translate("No last changed time settings.") | html %]
[% Translate("Ticket last changed") | html %] [% Data.TicketLastChangeTimePointStart %] [% Data.TicketLastChangeTimePoint %] [% Data.TicketLastChangeTimePointFormat %].
[% Translate("Ticket last changed between") | html %] [% Data.TicketLastChangeTimeStart %] [% Translate("and") | html %] [% Data.TicketLastChangeTimeStop %].
[% Translate("Change times") | html %]:
[% Translate("No change time settings.") | html %]
[% Translate("Ticket changed") | html %] [% Data.TicketChangeTimePointStart %] [% Data.TicketChangeTimePoint %] [% Data.TicketChangeTimePointFormat %].
[% Translate("Ticket changed between") | html %] [% Data.TicketChangeTimeStart %] [% Translate("and") | html %] [% Data.TicketChangeTimeStop %].
[% Translate("Close times") | html %]:
[% Translate("No close time settings.") | html %]
[% Translate("Ticket closed") | html %] [% Data.TicketCloseTimePointStart %] [% Data.TicketCloseTimePoint %] [% Data.TicketCloseTimePointFormat %].
[% Translate("Ticket closed between") | html %] [% Data.TicketCloseTimeStart %] [% Translate("and") | html %] [% Data.TicketCloseTimeStop %].
[% Translate("Pending times") | html %]:
[% Translate("No pending time settings.") | html %]
[% Translate("Ticket pending time reached") | html %] [% Data.TicketPendingTimePointStart %] [% Data.TicketPendingTimePoint %] [% Data.TicketPendingTimePointFormat %].
[% Translate("Ticket pending time reached between") | html %] [% Data.TicketPendingTimeStart %] [% Translate("and") | html %] [% Data.TicketPendingTimeStop %].
[% Translate("Escalation times") | html %]:
[% Translate("No escalation time settings.") | html %]
[% Translate("Ticket escalation time reached") | html %] [% Data.TicketEscalationTimePointStart %] [% Data.TicketEscalationTimePoint %] [% Data.TicketEscalationTimePointFormat %].
[% Translate("Ticket escalation time reached between") | html %] [% Data.TicketEscalationTimeStart %] [% Translate("and") | html %] [% Data.TicketEscalationTimeStop %].
[% Translate("Escalation - first response time") | html %]:
[% Translate("No escalation time settings.") | html %]
[% Translate("Ticket first response time reached") | html %] [% Data.TicketEscalationResponseTimePointStart %] [% Data.TicketEscalationResponseTimePoint %] [% Data.TicketEscalationResponseTimePointFormat %].
[% Translate("Ticket first response time reached between") | html %] [% Data.TicketEscalationResponseTimeStart %] [% Translate("and") | html %] [% Data.TicketEscalationResponseTimeStop %].
[% Translate("Escalation - update time") | html %]:
[% Translate("No escalation time settings.") | html %]
[% Translate("Ticket update time reached") | html %] [% Data.TicketEscalationUpdateTimePointStart %] [% Data.TicketEscalationUpdateTimePoint %] [% Data.TicketEscalationUpdateTimePointFormat %].
[% Translate("Ticket update time reached between") | html %] [% Data.TicketEscalationUpdateTimeStart %] [% Translate("and") | html %] [% Data.TicketEscalationUpdateTimeStop %].
[% Translate("Escalation - solution time") | html %]:
[% Translate("No escalation time settings.") | html %]
[% Translate("Ticket solution time reached") | html %] [% Data.TicketEscalationSolutionTimePointStart %] [% Data.TicketEscalationSolutionTimePoint %] [% Data.TicketEscalationSolutionTimePointFormat %].
[% Translate("Ticket solution time reached between") | html %] [% Data.TicketEscalationSolutionTimeStart %] [% Translate("and") | html %] [% Data.TicketEscalationSolutionTimeStop %].
[% RenderBlockStart("SearchInArchive") %]
[% Translate("Archive search option") | html %]:
[% Data.SearchInArchiveStrg %]
[% RenderBlockEnd("SearchInArchive") %]