# --
# Copyright (C) 2001-2019 OTRS AG, https://otrs.com/
# --
# This software comes with ABSOLUTELY NO WARRANTY. For details, see
# the enclosed file COPYING for license information (GPL). If you
# did not receive this file, see https://www.gnu.org/licenses/gpl-3.0.txt.
# --

[% RenderBlockStart("Overview") %]
<div class="MainBox ARIARoleMain LayoutFixedSidebar SidebarFirst">
    <h1 class="InvisibleText">[% Translate("Auto Response Management") | html %]</h1>

    [% BreadcrumbPath = [
            {
                Name => Translate('Auto Response Management'),
                Link => Env("Action"),
            },
        ]
    %]

    [% SWITCH Data.Action %]
        [% CASE 'Add' %]
            [% BreadcrumbPath.push({ Name => Translate("Add Auto Response"),}) %]
        [% CASE 'Change' %]
            [% USE EditTitle = String(Translate("Edit Auto Response")) %]
            [% BreadcrumbPath.push({ Name => EditTitle.append( ': ', Data.Name ) }) %]
    [% END %]

    [% INCLUDE "Breadcrumb.tt" Path = BreadcrumbPath %]

    <div class="SidebarColumn">
[% RenderBlockStart("ActionList") %]
        <div class="WidgetSimple">
            <div class="Header">
                <h2>[% Translate("Actions") | html %]</h2>
            </div>
            <div class="Content">
                <ul class="ActionList">
[% RenderBlockStart("ActionOverview") %]
                    <li>
                        <a href="[% Env("Baselink") %]Action=[% Env("Action") %]" class="CallForAction Fullsize Center"><span><i class="fa fa-caret-left"></i>[% Translate("Go to overview") | html %]</span></a>
                    </li>
[% RenderBlockEnd("ActionOverview") %]
[% RenderBlockStart("ActionAdd") %]
                    <li>
                        <a href="[% Env("Baselink") %]Action=[% Env("Action") %];Subaction=Add" class="CallForAction Fullsize Center"><span><i class="fa fa-plus-square"></i>[% Translate("Add Auto Response") | html %]</span></a>
                    </li>
[% RenderBlockEnd("ActionAdd") %]
                </ul>
            </div>
        </div>
[% RenderBlockEnd("ActionList") %]

[% RenderBlockStart("Filter") %]
        <div class="WidgetSimple">
            <div class="Header">
                <h2><label for="FilterAutoResponses">[% Translate("Filter for Auto Responses") | html %]</label></h2>
            </div>
            <div class="Content">
                <input type="text" id="FilterAutoResponses" class="FilterBox" placeholder="[% Translate("Just start typing to filter...") | html %]" name="FilterAutoResponses" value="" title="[% Translate("Filter for auto responses") | html %]">
            </div>
        </div>
[% RenderBlockEnd("Filter") %]
    </div>


    <div class="ContentColumn">
[% RenderBlockStart("OverviewResult") %]
        <div class="WidgetSimple">
            <div class="Header">
                <h2>[% Translate("List") | html %]</h2>
            </div>
            <div class="Content">
                <table class="DataTable" id="AutoResponses">
                    <thead>

                        <tr>
                            <th class="W33pc">[% Translate("Name") | html %]</th>
                            <th>[% Translate("Type") | html %]</th>
                            <th>[% Translate("Comment") | html %]</th>
                            <th>[% Translate("Validity") | html %]</th>
                            <th>[% Translate("Changed") | html %]</th>
                            <th>[% Translate("Created") | html %]</th>
                        </tr>
                    </thead>
                    <tbody>
[% RenderBlockStart("NoDataFoundMsg") %]
                        <tr>
                            <td colspan="6">
                                [% Translate("No data found.") | html %]
                            </td>
                        </tr>
[% RenderBlockEnd("NoDataFoundMsg") %]
[% RenderBlockStart("OverviewResultRow") %]
                        <tr [% IF Data.ValidID != 1 %]class="Invalid"[% END %]>
                            <td><a class="AsBlock" href="[% Env("Baselink") %]Action=[% Env("Action") %];Subaction=Change;ID=[% Data.ID | uri %]">[% Translate(Data.Name) | html %]</a></td>
                            <td>[% Translate(Data.Type) | html %]</td>
                            <td title="[% Data.Comment | html %]">[% Data.Comment | truncate(20) | html %]</td>
                            <td>[% Translate(Data.Valid) | html %]</td>
                            <td>[% Data.ChangeTime | Localize("TimeShort") %]</td>
                            <td>[% Data.CreateTime | Localize("TimeShort") %]</td>
                        </tr>
[% RenderBlockEnd("OverviewResultRow") %]
                        <tr class="FilterMessage Hidden">
                            <td colspan="6">[% Translate("No matches found.") | html %]</td>
                        </tr>
                    </tbody>
                </table>
            </div>
        </div>
[% RenderBlockEnd("OverviewResult") %]
[% RenderBlockStart("OverviewUpdate") %]

        <div class="WidgetSimple">
            <div class="Header">

            [% IF Data.Action == 'Add' %]
                <h2>[% Translate("Add Auto Response") | html %]</h2>
            [% ELSE %]
                <h2>[% Translate("Edit Auto Response") | html %]</h2>
            [% END %]

            </div>
            <div class="Content">
                <form action="[% Env("CGIHandle") %]" method="post" class="Validate PreventMultipleSubmits">
                    <input type="hidden" name="Action" value="[% Env("Action") %]"/>
                    <input type="hidden" name="Subaction" value="[% Data.Action | uri %]Action"/>
                    <input type="hidden" name="ID" value="[% Data.ID | html %]"/>
                    [% IF Data.Action == 'Change' %]
                        <input type="hidden" name="ContinueAfterSave" id="ContinueAfterSave" value=""/>
                    [% END %]
                    <fieldset class="TableLike">

                        <label class="Mandatory" for="Name"><span class="Marker">*</span> [% Translate("Name") | html %]:</label>
                        <div class="Field">
                            <input type="text" name="Name" id="Name" value="[% Data.Name | html %]" class="W50pc Validate_Required [% Data.NameInvalid | html %]" maxlength="200"/>
                            <div id="NameError" class="TooltipErrorMessage">
                                <p>[% Translate("This field is required.") | html %]</p>
                            </div>
                            <div id="NameServerError" class="TooltipErrorMessage">
                                <p>[% Translate("This field is required.") | html %]</p>
                            </div>
                        </div>
                        <div class="Clear"></div>

                        <label class="Mandatory" for="Subject"><span class="Marker">*</span> [% Translate("Subject") | html %]:</label>
                        <div class="Field">
                            <input type="text" name="Subject" id="Subject" value="[% Data.Subject | html %]" class="W50pc Validate_Required [% Data.SubjectInvalid | html %]" maxlength="250"/>
                            <div id="SubjectError" class="TooltipErrorMessage">
                                <p>[% Translate("This field is required.") | html %]</p>
                            </div>
                            <div id="SubjectServerError" class="TooltipErrorMessage">
                                <p>[% Translate("This field is required.") | html %]</p>
                            </div>
                        </div>
                        <div class="Clear"></div>

                        <label for="RichText">[% Translate("Response") | html %]:</label>
                        <div class="RichTextField">
                            <textarea id="RichText" class="RichText" rows="10" cols="60" name="Response">[% Data.Response | html %]</textarea>
                        </div>
                        <div class="Clear"></div>

                        <label class="Mandatory" for="TypeID"><span class="Marker">*</span> [% Translate("Type") | html %]:</label>
                        <div class="Field">
                            [% Data.TypeOption %]
                            <div id="TypeIDError" class="TooltipErrorMessage">
                                <p>[% Translate("This field is required.") | html %]</p>
                            </div>
                            <div id="TypeIDServerError" class="TooltipErrorMessage">
                                <p>[% Translate("This field is required.") | html %]</p>
                            </div>
                        </div>
                        <div class="Clear"></div>

                        <label class="Mandatory" for="AddressID"><span class="Marker">*</span> [% Translate("Auto response from") | html %]:</label>
                        <div class="Field">
                            [% Data.SystemAddressOption %]
                            <div id="AddressIDError" class="TooltipErrorMessage">
                                <p>[% Translate("This field is required.") | html %]</p>
                            </div>
                            <div id="AddressIDServerError" class="TooltipErrorMessage">
                                <p>[% Translate("This field is required.") | html %]</p>
                            </div>
                        </div>
                        <div class="Clear"></div>

                        <label class="Mandatory" for="ValidID"><span class="Marker">*</span> [% Translate("Validity") | html %]:</label>
                        <div class="Field">
                            [% Data.ValidOption %]
                            <div id="ValidIDError" class="TooltipErrorMessage">
                                <p>[% Translate("This field is required.") | html %]</p>
                            </div>
                            <div id="ValidIDServerError" class="TooltipErrorMessage">
                                <p>[% Translate("This field is required.") | html %]</p>
                            </div>
                        </div>
                        <div class="Clear"></div>

                        <label for="Comment">[% Translate("Comment") | html %]:</label>
                        <div class="Field">
                            <input type="text" name="Comment" id="Comment" value="[% Data.Comment | html %]" class="W50pc" maxlength="250"/>
                        </div>
                        <div class="Clear"></div>

                        <div class="Field">
                            [% IF Data.Action == 'Change' %]
                                <button class="CallForAction Primary" id="SubmitAndContinue" type="button" value="[% Translate("Save") | html %]"><span>[% Translate("Save") | html %]</span></button>
                                [% Translate("or") | html %]
                                <button class="CallForAction Primary" id="Submit" type="submit" value="[% Translate("Save") | html %]"><span>[% Translate("Save and finish") | html %]</span></button>
                            [% ELSE %]
                                <button class="CallForAction Primary" id="Submit" type="submit" value="[% Translate("Save") | html %]"><span>[% Translate("Save") | html %]</span></button>
                            [% END %]
                            [% Translate("or") | html %]
                            <a href="[% Env("Baselink") %]Action=[% Env("Action") %]">[% Translate("Cancel") | html %]</a>
                        </div>
                        <div class="Clear"></div>
                    </fieldset>
                </form>
            </div>
        </div>

        <div class="WidgetSimple SpacingTop">
            <div class="Header">
                <h2>[% Translate("Reference") | html %]</h2>
            </div>
            <div class="Content">

                <p>[% Translate("You can use the following tags") | html %]:</p>
                <dl>

                    <dt><code>&lt;OTRS_CUSTOMER_SUBJECT[20]&gt;</code></dt>
                    <dd>
                        [% Translate("To get the first 20 character of the subject.") | html %]
                    </dd>

                    <dt><code>&lt;OTRS_CUSTOMER_EMAIL[5]&gt;</code></dt>
                    <dd>
                        [% Translate("To get the first 5 lines of the email.") | html %]
                    </dd>

                    <dt><code>&lt;OTRS_CUSTOMER_REALNAME&gt;</code></dt>
                    <dd>
                        [% Translate("To get the name of the ticket's customer user (if given).") | html %]
                    </dd>

                    <dt><code>&lt;OTRS_CUSTOMER_*&gt;</code></dt>
                    <dd>
                        [% Translate("To get the article attribute") | html %]
                        ([% Translate(" e. g.") | html %] <code>&lt;OTRS_CUSTOMER_From&gt;, &lt;OTRS_CUSTOMER_To&gt;,
                        &lt;OTRS_CUSTOMER_Cc&gt;, &lt;OTRS_CUSTOMER_Subject&gt;, &lt;OTRS_CUSTOMER_Body&gt;</code>).
                    </dd>

                    <dt><code>&lt;OTRS_CUSTOMER_DATA_*&gt;</code></dt>
                    <dd>
                        [% Translate("Options of the current customer user data") | html %]
                        ([% Translate(" e. g.") | html %] <code>&lt;OTRS_CUSTOMER_DATA_UserFirstname&gt;</code>).
                    </dd>

                    <dt><code>&lt;OTRS_OWNER_*&gt;</code></dt>
                    <dd>
                        [% Translate("Ticket owner options") | html %]
                        ([% Translate(" e. g.") | html %] <code>&lt;OTRS_OWNER_UserFirstname&gt;</code>).
                    </dd>

                    <dt><code>&lt;OTRS_RESPONSIBLE_*&gt;</code></dt>
                    <dd>
                        [% Translate("Ticket responsible options") | html %]
                        ([% Translate(" e. g.") | html %] <code>&lt;OTRS_RESPONSIBLE_UserFirstname&gt;</code>).
                    </dd>

                    <dt><code>&lt;OTRS_CURRENT_*&gt;</code></dt>
                    <dd>
                        [% Translate("Options of the current user who requested this action") | html %]
                        ([% Translate(" e. g.") | html %] <code>&lt;OTRS_CURRENT_UserFirstname&gt;</code>).
                    </dd>

                    <dt><code>&lt;OTRS_TICKET_*&gt;</code></dt>
                    <dd>
                        [% Translate("Options of the ticket data") | html %]
                        ([% Translate(" e. g.") | html %] <code>&lt;OTRS_TICKET_TicketNumber&gt;, &lt;OTRS_TICKET_TicketID&gt;,
                        &lt;OTRS_TICKET_Queue&gt;, &lt;OTRS_TICKET_State&gt;</code>).
                    </dd>

                    <dt><code>&lt;OTRS_TICKET_DynamicField_*&gt;</code></dt>
                    <dd>
                        [% Translate("Options of ticket dynamic fields internal key values") | html %]
                        ([% Translate(" e. g.") | html %] <code>&lt;OTRS_TICKET_DynamicField_TestField&gt;,
                        &lt;OTRS_TICKET_DynamicField_TicketFreeText1&gt;</code>).
                    </dd>

                    <dt><code>&lt;OTRS_TICKET_DynamicField_*_Value&gt;</code></dt>
                    <dd>
                        [% Translate("Options of ticket dynamic fields display values, useful for Dropdown and Multiselect fields") | html %]
                        ([% Translate(" e. g.") | html %] <code>&lt;OTRS_TICKET_DynamicField_TestField_Value&gt;,
                        &lt;OTRS_TICKET_DynamicField_TicketFreeText1_Value&gt;</code>).
                    </dd>

                    <dt><code>&lt;OTRS_CONFIG_*&gt;</code></dt>
                    <dd>
                        [% Translate("Config options") | html %]
                        ([% Translate(" e. g.") | html %] <code>&lt;OTRS_CONFIG_HttpType&gt;</code>).
                    </dd>

                </dl>

                <div class="SpacingTop">
                    <label for="ResponseReference">
                        [% Translate("Example response") | html %]:
                    </label>
                </div>
                <textarea rows="5" cols="60" id="ResponseReference">
Thanks for your email.

You wrote:
&lt;snip&gt;
&lt;OTRS_CUSTOMER_EMAIL[6]&gt;
&lt;/snip&gt;

--
Super Support Company Inc. - Waterford Business Park
5201 Blue Lagoon Drive - 8th Floor &amp; 9th Floor - Miami, 33126 USA
Email: hot@florida.com - Web: http://hot.florida.com/
                </textarea>
            </div>
        </div>
[% RenderBlockEnd("OverviewUpdate") %]

    </div>
    <div class="Clear"></div>
</div>
[% RenderBlockEnd("Overview") %]