# -- # Copyright (C) 2001-2019 OTRS AG, https://otrs.com/ # -- # This software comes with ABSOLUTELY NO WARRANTY. For details, see # the enclosed file COPYING for license information (GPL). If you # did not receive this file, see https://www.gnu.org/licenses/gpl-3.0.txt. # -- package Kernel::System::ProcessManagement::TransitionAction::DynamicFieldSet; use strict; use warnings; use utf8; use Kernel::System::VariableCheck qw(:all); use parent qw(Kernel::System::ProcessManagement::TransitionAction::Base); our @ObjectDependencies = ( 'Kernel::System::DynamicField', 'Kernel::System::DynamicField::Backend', 'Kernel::System::Log', ); =head1 NAME Kernel::System::ProcessManagement::TransitionAction::DynamicFieldSet - A module to set a new ticket owner =head1 DESCRIPTION All DynamicFieldSet functions. =head1 PUBLIC INTERFACE =head2 new() Don't use the constructor directly, use the ObjectManager instead: my $DynamicFieldSetObject = $Kernel::OM->Get('Kernel::System::ProcessManagement::TransitionAction::DynamicFieldSet'); =cut sub new { my ( $Type, %Param ) = @_; # allocate new hash for object my $Self = {}; bless( $Self, $Type ); return $Self; } =head2 Run() Run Data my $DynamicFieldSetResult = $DynamicFieldSetActionObject->Run( UserID => 123, Ticket => \%Ticket, # required ProcessEntityID => 'P123', ActivityEntityID => 'A123', TransitionEntityID => 'T123', TransitionActionEntityID => 'TA123', Config => { MasterSlave => 'Master', Approved => '1', UserID => 123, # optional, to override the UserID from the logged user } ); Ticket contains the result of TicketGet including DynamicFields Config is the Config Hash stored in a Process::TransitionAction's Config key If a Dynamic Field is named UserID (to avoid conflicts) it must be set in the config as: DynamicField_UserID => $Value, Returns: $DynamicFieldSetResult = 1; # 0 ); =cut sub Run { my ( $Self, %Param ) = @_; # define a common message to output in case of any error my $CommonMessage = "Process: $Param{ProcessEntityID} Activity: $Param{ActivityEntityID}" . " Transition: $Param{TransitionEntityID}" . " TransitionAction: $Param{TransitionActionEntityID} - "; # check for missing or wrong params my $Success = $Self->_CheckParams( %Param, CommonMessage => $CommonMessage, ); return if !$Success; # override UserID if specified as a parameter in the TA config $Param{UserID} = $Self->_OverrideUserID(%Param); # special case for DyanmicField UserID, convert form DynamicField_UserID to UserID if ( defined $Param{Config}->{DynamicField_UserID} ) { $Param{Config}->{UserID} = $Param{Config}->{DynamicField_UserID}; delete $Param{Config}->{DynamicField_UserID}; } # use ticket attributes if needed $Self->_ReplaceTicketAttributes(%Param); $Self->_ReplaceAdditionalAttributes(%Param); # get dynamic field objects my $DynamicFieldObject = $Kernel::OM->Get('Kernel::System::DynamicField'); my $DynamicFieldBackendObject = $Kernel::OM->Get('Kernel::System::DynamicField::Backend'); for my $CurrentDynamicField ( sort keys %{ $Param{Config} } ) { # get required DynamicField config my $DynamicFieldConfig = $DynamicFieldObject->DynamicFieldGet( Name => $CurrentDynamicField, ); # check if we have a valid DynamicField if ( !IsHashRefWithData($DynamicFieldConfig) ) { $Kernel::OM->Get('Kernel::System::Log')->Log( Priority => 'error', Message => $CommonMessage . "Can't get DynamicField config for DynamicField: '$CurrentDynamicField'!", ); return; } # try to set the configured value my $Success = $DynamicFieldBackendObject->ValueSet( DynamicFieldConfig => $DynamicFieldConfig, ObjectID => $Param{Ticket}->{TicketID}, Value => $Param{Config}->{$CurrentDynamicField}, UserID => $Param{UserID}, ); # check if everything went right if ( !$Success ) { $Kernel::OM->Get('Kernel::System::Log')->Log( Priority => 'error', Message => $CommonMessage . "Can't set value '" . $Param{Config}->{$CurrentDynamicField} . "' for DynamicField '$CurrentDynamicField'," . "TicketID '" . $Param{Ticket}->{TicketID} . "'!", ); return; } } return 1; } 1; =head1 TERMS AND CONDITIONS This software is part of the OTRS project (L). This software comes with ABSOLUTELY NO WARRANTY. For details, see the enclosed file COPYING for license information (GPL). If you did not receive this file, see L. =cut