scripts/Perl OTRS/Kernel/Config/Files/XML/Ticket.xml

<?xml version="1.0" encoding="utf-8"?>
<otrs_config version="2.0" init="Application">
    <Setting Name="Ticket::Hook" Required="1" Valid="1">
        <Description Translatable="1">The identifier for a ticket, e.g. Ticket#, Call#, MyTicket#. The default is Ticket#.</Description>
        <Navigation>Core::Ticket</Navigation>
        <Value>
            <Item ValueType="String" ValueRegex="">Ticket#</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::HookDivider" Required="1" Valid="1">
        <Description Translatable="1">The divider between TicketHook and ticket number. E.g ': '.</Description>
        <Navigation>Core::Ticket</Navigation>
        <Value>
            <Item ValueType="String" ValueRegex=""></Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::SubjectSize" Required="1" Valid="1">
        <Description Translatable="1">Max size of the subjects in an email reply and in some overview screens.</Description>
        <Navigation>Core::Ticket</Navigation>
        <Value>
            <Item ValueType="String" ValueRegex="^[0-9]{1,3}$">100</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::SubjectRe" Required="1" Valid="1">
        <Description Translatable="1">The text at the beginning of the subject in an email reply, e.g. RE, AW, or AS.</Description>
        <Navigation>Core::Ticket</Navigation>
        <Value>
            <Item ValueType="String" ValueRegex="">Re</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::SubjectFwd" Required="1" Valid="1">
        <Description Translatable="1">The text at the beginning of the subject when an email is forwarded, e.g. FW, Fwd, or WG.</Description>
        <Navigation>Core::Ticket</Navigation>
        <Value>
            <Item ValueType="String" ValueRegex="">Fwd</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::SubjectFormat" Required="1" Valid="1">
        <Description Translatable="1">The format of the subject. 'Left' means '[TicketHook#:12345] Some Subject', 'Right' means 'Some Subject [TicketHook#:12345]', 'None' means 'Some Subject' and no ticket number. In the latter case you should verify that the setting PostMaster::CheckFollowUpModule###0200-References is activated to recognize followups based on email headers.</Description>
        <Navigation>Core::Ticket</Navigation>
        <Value>
            <Item ValueType="Select" SelectedID="Left">
                <Item ValueType="Option" Value="Left" Translatable="1">Left</Item>
                <Item ValueType="Option" Value="Right" Translatable="1">Right</Item>
                <Item ValueType="Option" Value="None" Translatable="1">None</Item>
            </Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::MergeDynamicFields" Required="1" Valid="1">
        <Description Translatable="1">A list of dynamic fields that are merged into the main ticket during a merge operation. Only dynamic fields that are empty in the main ticket will be set.</Description>
        <Navigation>Core::Ticket</Navigation>
        <Value>
            <Array>
            </Array>
        </Value>
    </Setting>
    <Setting Name="Ticket::CustomQueue" Required="1" Valid="1">
        <Description Translatable="1">Name of custom queue. The custom queue is a queue selection of your preferred queues and can be selected in the preferences settings.</Description>
        <Navigation>Core::Ticket</Navigation>
        <Value>
            <Item ValueType="String" ValueRegex="" Translatable="1">My Queues</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::CustomService" Required="1" Valid="1">
        <Description Translatable="1">Name of custom service. The custom service is a service selection of your preferred services and can be selected in the preferences settings.</Description>
        <Navigation>Core::Ticket</Navigation>
        <Value>
            <Item ValueType="String" ValueRegex="" Translatable="1">My Services</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::NewArticleIgnoreSystemSender" Required="1" Valid="1">
        <Description Translatable="1">Ignore system sender article types (e. g. auto responses or email notifications) to be flagged as 'Unread Article' in AgentTicketZoom or expanded automatically in Large view screens.</Description>
        <Navigation>Core::Ticket</Navigation>
        <Value>
            <Item ValueType="Checkbox">0</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::ChangeOwnerToEveryone" Required="1" Valid="1">
        <Description Translatable="1">Changes the owner of tickets to everyone (useful for ASP). Normally only agent with rw permissions in the queue of the ticket will be shown.</Description>
        <Navigation>Core::Ticket</Navigation>
        <Value>
            <Item ValueType="Checkbox">0</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Responsible" Required="0" Valid="1">
        <Description Translatable="1">Enables ticket responsible feature, to keep track of a specific ticket.</Description>
        <Navigation>Core::Ticket</Navigation>
        <Value>
            <Item ValueType="Checkbox">0</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::ResponsibleAutoSet" Required="0" Valid="1">
        <Description Translatable="1">Automatically sets the owner of a ticket as the responsible for it (if ticket responsible feature is enabled). This will only work by manually actions of the logged in user. It does not work for automated actions e.g. GenericAgent, Postmaster and GenericInterface.</Description>
        <Navigation>Core::Ticket</Navigation>
        <Value>
            <Item ValueType="Checkbox">1</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::InvalidOwner::StateChange" Required="0" Valid="1">
        <Description Translatable="1">Automatically change the state of a ticket with an invalid owner once it is unlocked. Maps from a state type to a new ticket state.</Description>
        <Navigation>Core::Ticket</Navigation>
        <Value>
            <Hash>
                <Item Key="pending reminder">open</Item>
                <Item Key="pending auto">open</Item>
            </Hash>
        </Value>
    </Setting>
    <Setting Name="Ticket::Type" Required="1" Valid="1">
        <Description Translatable="1">Enables ticket type feature.</Description>
        <Navigation>Core::Ticket</Navigation>
        <Value>
            <Item ValueType="Checkbox">0</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Type::Default" Required="1" Valid="1">
        <Description Translatable="1">Defines the default ticket type.</Description>
        <Navigation>Core::Ticket</Navigation>
        <Value>
            <Item ValueType="Entity" ValueEntityType="Type" Translatable="1">Unclassified</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Service" Required="1" Valid="1">
        <Description Translatable="1">Allows defining services and SLAs for tickets (e. g. email, desktop, network, ...), and escalation attributes for SLAs (if ticket service/SLA feature is enabled).</Description>
        <Navigation>Core::Ticket</Navigation>
        <Value>
            <Item ValueType="Checkbox">0</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Service::KeepChildren" Required="1" Valid="1">
        <Description Translatable="1">Retains all services in listings even if they are children of invalid elements.</Description>
        <Navigation>Core::Ticket</Navigation>
        <Value>
            <Item ValueType="Checkbox">0</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Service::Default::UnknownCustomer" Required="1" Valid="1">
        <Description Translatable="1">Allows default services to be selected also for non existing customers.</Description>
        <Navigation>Core::Ticket</Navigation>
        <Value>
            <Item ValueType="Checkbox">0</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::ArchiveSystem" Required="1" Valid="1">
        <Description Translatable="1">Activates the ticket archive system to have a faster system by moving some tickets out of the daily scope. To search for these tickets, the archive flag has to be enabled in the ticket search.</Description>
        <Navigation>Core::Ticket</Navigation>
        <Value>
            <Item ValueType="Checkbox">0</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::ArchiveSystem::RemoveSeenFlags" Required="1" Valid="1">
        <Description Translatable="1">Controls if the ticket and article seen flags are removed when a ticket is archived.</Description>
        <Navigation>Core::Ticket</Navigation>
        <Value>
            <Item ValueType="Checkbox">1</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::ArchiveSystem::RemoveTicketWatchers" Required="1" Valid="1">
        <Description Translatable="1">Removes the ticket watcher information when a ticket is archived.</Description>
        <Navigation>Core::Ticket</Navigation>
        <Value>
            <Item ValueType="Checkbox">1</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::CustomerArchiveSystem" Required="1" Valid="1">
        <Description Translatable="1">Activates the ticket archive system search in the customer interface.</Description>
        <Navigation>Core::Ticket</Navigation>
        <Value>
            <Item ValueType="Select" SelectedID="0">
                <Item ValueType="Option" Value="0" Translatable="1">No</Item>
                <Item ValueType="Option" Value="1" Translatable="1">Yes</Item>
                <Item ValueType="Option" Value="2" Translatable="1">Yes, but hide archived tickets</Item>
            </Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::NumberGenerator" Required="1" Valid="1">
        <Description Translatable="1">Selects the ticket number generator module. "AutoIncrement" increments the ticket number, the SystemID and the counter are used with SystemID.counter format (e.g. 1010138, 1010139). With "Date" the ticket numbers will be generated by the current date, the SystemID and the counter. The format looks like Year.Month.Day.SystemID.counter (e.g. 200206231010138, 200206231010139). With "DateChecksum"  the counter will be appended as checksum to the string of date and SystemID. The checksum will be rotated on a daily basis. The format looks like Year.Month.Day.SystemID.Counter.CheckSum (e.g. 2002070110101520, 2002070110101535).</Description>
        <Navigation>Core::Ticket</Navigation>
        <Value>
            <Item ValueType="PerlModule" ValueFilter="Kernel/System/Ticket/Number/*.pm">Kernel::System::Ticket::Number::DateChecksum</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::NumberGenerator::CheckSystemID" Required="1" Valid="1">
        <Description Translatable="1">Checks the SystemID in ticket number detection for follow-ups. If not enabled, SystemID will be changed after using the system.</Description>
        <Navigation>Core::Ticket</Navigation>
        <Value>
            <Item ValueType="Checkbox">1</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::NumberGenerator::MinCounterSize" Required="1" Valid="1">
        <Description Translatable="1">Sets the minimal ticket counter size if "AutoIncrement" was selected as TicketNumberGenerator. Default is 5, this means the counter starts from 10000.</Description>
        <Navigation>Core::Ticket</Navigation>
        <Value>
            <Item ValueType="String" ValueRegex="^[0-9]$">5</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::NumberGenerator::Date::UseFormattedCounter" Required="1" Valid="1">
        <Description Translatable="1">Enables the minimal ticket counter size (if "Date" was selected as TicketNumberGenerator).</Description>
        <Navigation>Core::Ticket</Navigation>
        <Value>
            <Item ValueType="Checkbox">0</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::IndexModule" Required="1" Valid="1">
        <Description Translatable="1">IndexAccelerator: to choose your backend TicketViewAccelerator module. "RuntimeDB" generates each queue view on the fly from ticket table (no performance problems up to approx. 60.000 tickets in total and 6.000 open tickets in the system). "StaticDB" is the most powerful module, it uses an extra ticket-index table that works like a view (recommended if more than 80.000 and 6.000 open tickets are stored in the system). Use the command "bin/otrs.Console.pl Maint::Ticket::QueueIndexRebuild" for initial index creation.</Description>
        <Navigation>Core::Ticket</Navigation>
        <Value>
            <Item ValueType="PerlModule" ValueFilter="Kernel/System/Ticket/IndexAccelerator/*.pm">Kernel::System::Ticket::IndexAccelerator::RuntimeDB</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Article::Backend::MIMEBase::ArticleStorage" Required="1" Valid="1" ConfigLevel="200">
        <Description Translatable="1">Saves the attachments of articles. "DB" stores all data in the database (not recommended for storing big attachments). "FS" stores the data on the filesystem; this is faster but the webserver should run under the OTRS user. You can switch between the modules even on a system that is already in production without any loss of data. Note: Searching for attachment names is not supported when "FS" is used.</Description>
        <Navigation>Core::CommunicationChannel::MIMEBase</Navigation>
        <Value>
            <Item ValueType="PerlModule" ValueFilter="Kernel/System/Ticket/Article/Backend/MIMEBase/ArticleStorage*.pm">Kernel::System::Ticket::Article::Backend::MIMEBase::ArticleStorageDB</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Article::Backend::MIMEBase::CheckAllStorageBackends" Required="1" Valid="1" ConfigLevel="200">
        <Description Translatable="1">Specifies whether all storage backends should be checked when looking for attachments. This is only required for installations where some attachments are in the file system, and others in the database.</Description>
        <Navigation>Core::CommunicationChannel::MIMEBase</Navigation>
        <Value>
            <Item ValueType="Checkbox">0</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Article::Backend::MIMEBase::ArticleDataDir" Required="1" Valid="1" ConfigLevel="200">
        <Description Translatable="1">Specifies the directory to store the data in, if "FS" was selected for ArticleStorage.</Description>
        <Navigation>Core::CommunicationChannel::MIMEBase</Navigation>
        <Value>
            <Item ValueType="String" ValueRegex="">&lt;OTRS_CONFIG_Home&gt;/var/article</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Article::Backend::MIMEBase::IndexAttachmentNames" Required="1" Valid="1" ConfigLevel="200">
        <Description Translatable="1">Specifies whether the (MIMEBase) article attachments will be indexed and searchable.</Description>
        <Navigation>Core::CommunicationChannel::MIMEBase</Navigation>
        <Value>
            <Item ValueType="Checkbox">1</Item>
        </Value>
    </Setting>
    <Setting Name="OTRSEscalationEvents::DecayTime" Required="0" Valid="1">
        <Description Translatable="1">The duration in minutes after emitting an event, in which the new escalation notify and start events are suppressed.</Description>
        <Navigation>Core::Ticket</Navigation>
        <Value>
            <Item ValueType="String" ValueRegex="^[0-9]+$">1440</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::EventModulePost###2300-ArchiveRestore" Required="0" Valid="1">
        <Description Translatable="1">Restores a ticket from the archive (only if the event is a state change to any open available state).</Description>
        <Navigation>Core::Event::Ticket</Navigation>
        <Value>
            <Hash>
                <Item Key="Module">Kernel::System::Ticket::Event::ArchiveRestore</Item>
                <Item Key="Event">TicketStateUpdate</Item>
            </Hash>
        </Value>
    </Setting>
    <Setting Name="Ticket::EventModulePost###2600-AcceleratorUpdate" Required="0" Valid="1">
        <Description Translatable="1">Updates the ticket index accelerator.</Description>
        <Navigation>Core::Event::Ticket</Navigation>
        <Value>
            <Hash>
                <Item Key="Module">Kernel::System::Ticket::Event::TicketAcceleratorUpdate</Item>
                <Item Key="Event">TicketStateUpdate|TicketQueueUpdate|TicketLockUpdate</Item>
            </Hash>
        </Value>
    </Setting>
    <Setting Name="Ticket::EventModulePost###2700-ForceOwnerResetOnMove" Required="0" Valid="0">
        <Description Translatable="1">Resets and unlocks the owner of a ticket if it was moved to another queue.</Description>
        <Navigation>Core::Event::Ticket</Navigation>
        <Value>
            <Hash>
                <Item Key="Module">Kernel::System::Ticket::Event::ForceOwnerReset</Item>
                <Item Key="Event">TicketQueueUpdate</Item>
            </Hash>
        </Value>
    </Setting>
    <Setting Name="Ticket::EventModulePost###2800-ForceStateChangeOnLock" Required="0" Valid="0">
        <Description Translatable="1">Forces to choose a different ticket state (from current) after lock action. Define the current state as key, and the next state after lock action as content.</Description>
        <Navigation>Core::Event::Ticket</Navigation>
        <Value>
            <Hash>
                <Item Key="Module">Kernel::System::Ticket::Event::ForceState</Item>
                <Item Key="Event">TicketLockUpdate</Item>
                <Item Key="new">open</Item>
            </Hash>
        </Value>
    </Setting>
    <Setting Name="Ticket::EventModulePost###3000-ResponsibleAutoSet" Required="0" Valid="1">
        <Description Translatable="1">Automatically sets the responsible of a ticket (if it is not set yet) after the first owner update.</Description>
        <Navigation>Core::Event::Ticket</Navigation>
        <Value>
            <Hash>
                <Item Key="Module">Kernel::System::Ticket::Event::ResponsibleAutoSet</Item>
                <Item Key="Event">TicketOwnerUpdate</Item>
            </Hash>
        </Value>
    </Setting>
    <Setting Name="Ticket::EventModulePost###3100-LockAfterCreate" Required="0" Valid="0">
        <Description Translatable="1">When agent creates a ticket, whether or not the ticket is automatically locked to the agent.</Description>
        <Navigation>Core::Event::Ticket</Navigation>
        <Value>
            <Hash>
                <Item Key="Module">Kernel::System::Ticket::Event::LockAfterCreate</Item>
                <Item Key="Event">TicketCreate</Item>
                <Item Key="Action">AgentTicketPhone|AgentTicketEmail</Item>
                <Item Key="Transaction">1</Item>
            </Hash>
        </Value>
    </Setting>
    <Setting Name="Ticket::EventModulePost###3300-TicketPendingTimeReset" Required="0" Valid="1">
        <Description Translatable="1">Sets the PendingTime of a ticket to 0 if the state is changed to a non-pending state.</Description>
        <Navigation>Core::Event::Ticket</Navigation>
        <Value>
            <Hash>
                <Item Key="Module">Kernel::System::Ticket::Event::TicketPendingTimeReset</Item>
                <Item Key="Event">TicketStateUpdate</Item>
            </Hash>
        </Value>
    </Setting>
    <Setting Name="Ticket::EventModulePost###7000-NotificationEvent" Required="0" Valid="1">
        <Description Translatable="1">Sends the notifications which are configured in the admin interface under "Ticket Notifications".</Description>
        <Navigation>Core::Event::Ticket</Navigation>
        <Value>
            <Hash>
                <Item Key="Module">Kernel::System::Ticket::Event::NotificationEvent</Item>
                <Item Key="Transaction">1</Item>
                <Item Key="Event"></Item>
            </Hash>
        </Value>
    </Setting>
    <Setting Name="Ticket::EventModulePost###9990-EscalationIndex" Required="0" Valid="1">
        <Description Translatable="1">Updates the ticket escalation index after a ticket attribute got updated.</Description>
        <Navigation>Core::Event::Ticket</Navigation>
        <Value>
            <Hash>
                <Item Key="Module">Kernel::System::Ticket::Event::TicketEscalationIndex</Item>
                <Item Key="Transaction">1</Item>
                <Item Key="Event">TicketSLAUpdate|TicketQueueUpdate|TicketStateUpdate|TicketCreate|ArticleCreate|TicketDynamicFieldUpdate|TicketTypeUpdate|TicketServiceUpdate|TicketCustomerUpdate|TicketPriorityUpdate|TicketMerge</Item>
            </Hash>
        </Value>
    </Setting>
    <Setting Name="Ticket::EventModulePost###4300-EscalationStopEvents" Required="0" Valid="1">
        <Description Translatable="1">Ticket event module that triggers the escalation stop events.</Description>
        <Navigation>Core::Event::Ticket</Navigation>
        <Value>
            <Hash>
                <Item Key="Module">Kernel::System::Ticket::Event::TriggerEscalationStopEvents</Item>
                <Item Key="Transaction">0</Item>
                <Item Key="Event">TicketSLAUpdate|TicketQueueUpdate|TicketStateUpdate|ArticleCreate</Item>
            </Hash>
        </Value>
    </Setting>
    <Setting Name="Ticket::EventModulePost###3600-ForceUnlockOnMove" Required="0" Valid="1">
        <Description Translatable="1">Forces to unlock tickets after being moved to another queue.</Description>
        <Navigation>Core::Event::Ticket</Navigation>
        <Value>
            <Hash>
                <Item Key="Module">Kernel::System::Ticket::Event::ForceUnlock</Item>
                <Item Key="Event">TicketQueueUpdate</Item>
            </Hash>
        </Value>
    </Setting>
    <Setting Name="Ticket::EventModulePost###4000-TicketArticleNewMessageUpdate" Required="0" Valid="1">
        <Description Translatable="1">Update Ticket "Seen" flag if every article got seen or a new Article got created.</Description>
        <Navigation>Core::Event::Ticket</Navigation>
        <Value>
            <Hash>
                <Item Key="Module">Kernel::System::Ticket::Event::TicketNewMessageUpdate</Item>
                <Item Key="Event">ArticleCreate|ArticleFlagSet</Item>
            </Hash>
        </Value>
    </Setting>
    <Setting Name="CustomerCompany::EventModulePost###2300-UpdateTickets" Required="0" Valid="1">
        <Description Translatable="1">Event module that updates tickets after an update of the Customer.</Description>
        <Navigation>Core::Event::CustomerCompany</Navigation>
        <Value>
            <Hash>
                <Item Key="Module">Kernel::System::CustomerCompany::Event::TicketUpdate</Item>
                <Item Key="Event">CustomerCompanyUpdate</Item>
                <Item Key="Transaction">0</Item>
            </Hash>
        </Value>
    </Setting>
    <Setting Name="CustomerUser::EventModulePost###2300-UpdateTickets" Required="0" Valid="1">
        <Description Translatable="1">Event module that updates tickets after an update of the Customer User.</Description>
        <Navigation>Core::Event::CustomerUser</Navigation>
        <Value>
            <Hash>
                <Item Key="Module">Kernel::System::CustomerUser::Event::TicketUpdate</Item>
                <Item Key="Event">CustomerUserUpdate</Item>
                <Item Key="Transaction">0</Item>
            </Hash>
        </Value>
    </Setting>
    <Setting Name="DynamicFieldFromCustomerUser::Mapping" Required="0" Valid="0">
        <Description Translatable="1">Define a mapping between variables of the customer user data (keys) and dynamic fields of a ticket (values). The purpose is to store customer user data in ticket dynamic fields. The dynamic fields must be present in the system and should be enabled for AgentTicketFreeText, so that they can be set/updated manually by the agent. They mustn't be enabled for AgentTicketPhone, AgentTicketEmail and AgentTicketCustomer. If they were, they would have precedence over the automatically set values. To use this mapping, you have to also activate the Ticket::EventModulePost###4100-DynamicFieldFromCustomerUser setting.</Description>
        <Navigation>Core::Ticket</Navigation>
        <Value>
            <Hash>
                <Item Key="UserFirstname">CustomerFirstname</Item>
            </Hash>
        </Value>
    </Setting>
    <Setting Name="Ticket::EventModulePost###4100-DynamicFieldFromCustomerUser" Required="0" Valid="0">
        <Description Translatable="1">This event module stores attributes from CustomerUser as DynamicFields tickets. Please see DynamicFieldFromCustomerUser::Mapping setting for how to configure the mapping.</Description>
        <Navigation>Core::Event::Ticket</Navigation>
        <Value>
            <Hash>
                <Item Key="Module">Kernel::System::Ticket::Event::DynamicFieldFromCustomerUser</Item>
                <Item Key="Event">(TicketCreate|TicketCustomerUpdate)</Item>
            </Hash>
        </Value>
    </Setting>
    <Setting Name="Ticket::CustomModule###001-CustomModule" Required="0" Valid="0">
        <Description Translatable="1">Overloads (redefines) existing functions in Kernel::System::Ticket. Used to easily add customizations.</Description>
        <Navigation>Core::Ticket</Navigation>
        <Value>
            <Item ValueType="String" ValueRegex="">Kernel::System::Ticket::Custom</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::SearchIndexModule" Required="1" Valid="1" ConfigLevel="200">
        <Description Translatable="1">Helps to extend your articles full-text search (From, To, Cc, Subject and Body search). It will strip all articles and will build an index after article creation, increasing fulltext searches about 50%. To create an initial index use "bin/otrs.Console.pl Maint::Ticket::FulltextIndex --rebuild".</Description>
        <Navigation>Core::Ticket::FulltextSearch</Navigation>
        <Value>
            <Item ValueType="PerlModule" ValueFilter="Kernel/System/Ticket/ArticleSearchIndex/*.pm">Kernel::System::Ticket::ArticleSearchIndex::DB</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::SearchIndex::IndexArchivedTickets" Required="1" Valid="1">
        <Description Translatable="1">Defines whether to index archived tickets for fulltext searches.</Description>
        <Navigation>Core::Ticket::FulltextSearch</Navigation>
        <Value>
            <Item ValueType="Checkbox">0</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::SearchIndex::ForceUnfilteredStorage" Required="1" Valid="1">
        <Description Translatable="1">Force the storage of the original article text in the article search index, without executing filters or applying stop word lists. This will increase the size of the search index and thus may slow down fulltext searches.</Description>
        <Navigation>Core::Ticket::FulltextSearch</Navigation>
        <Value>
            <Item ValueType="Checkbox">0</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::SearchIndex::WarnOnStopWordUsage" Required="1" Valid="1">
        <Description Translatable="1">Display a warning and prevent search when using stop words within fulltext search.</Description>
        <Navigation>Core::Ticket::FulltextSearch</Navigation>
        <Value>
            <Item ValueType="Checkbox">0</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::SearchIndex::Attribute" Required="1" Valid="1" ConfigLevel="200">
        <Description Translatable="1">Basic fulltext index settings. Execute "bin/otrs.Console.pl Maint::Ticket::FulltextIndex --rebuild" in order to generate a new index.</Description>
        <Navigation>Core::Ticket::FulltextSearch</Navigation>
        <Value>
            <Hash>
                <Item Key="WordCountMax">1000</Item>
                <Item Key="WordLengthMin">3</Item>
                <Item Key="WordLengthMax">30</Item>
            </Hash>
        </Value>
    </Setting>
    <Setting Name="Ticket::SearchIndex::Filters" Required="1" Valid="1" ConfigLevel="200">
        <Description Translatable="1">Fulltext index regex filters to remove parts of the text.</Description>
        <Navigation>Core::Ticket::FulltextSearch</Navigation>
        <Value>
            <Array>
                <Item><![CDATA[[,\&\<\>\?"\!\*\|;\[\]\(\)\+\$\^=]]]></Item>
                <Item><![CDATA[^[':.]|[':.]$]]></Item>
                <Item><![CDATA[^[^\w]+$]]></Item>
            </Array>
        </Value>
    </Setting>
    <Setting Name="Ticket::SearchIndex::StopWords###en" Required="0" Valid="1" ConfigLevel="200">
        <Description Translatable="1">English stop words for fulltext index. These words will be removed from the search index.</Description>
        <Navigation>Core::Ticket::FulltextSearch</Navigation>
        <Value>
            <Array>
                <Item>a</Item>
                <Item>about</Item>
                <Item>above</Item>
                <Item>after</Item>
                <Item>again</Item>
                <Item>against</Item>
                <Item>all</Item>
                <Item>am</Item>
                <Item>an</Item>
                <Item>and</Item>
                <Item>any</Item>
                <Item>are</Item>
                <Item>aren't</Item>
                <Item>as</Item>
                <Item>at</Item>
                <Item>be</Item>
                <Item>because</Item>
                <Item>been</Item>
                <Item>before</Item>
                <Item>being</Item>
                <Item>below</Item>
                <Item>between</Item>
                <Item>both</Item>
                <Item>but</Item>
                <Item>by</Item>
                <Item>can't</Item>
                <Item>cannot</Item>
                <Item>could</Item>
                <Item>couldn't</Item>
                <Item>did</Item>
                <Item>didn't</Item>
                <Item>do</Item>
                <Item>does</Item>
                <Item>doesn't</Item>
                <Item>doing</Item>
                <Item>don't</Item>
                <Item>down</Item>
                <Item>during</Item>
                <Item>each</Item>
                <Item>few</Item>
                <Item>for</Item>
                <Item>from</Item>
                <Item>further</Item>
                <Item>had</Item>
                <Item>hadn't</Item>
                <Item>has</Item>
                <Item>hasn't</Item>
                <Item>have</Item>
                <Item>haven't</Item>
                <Item>having</Item>
                <Item>he</Item>
                <Item>he'd</Item>
                <Item>he'll</Item>
                <Item>he's</Item>
                <Item>her</Item>
                <Item>here</Item>
                <Item>here's</Item>
                <Item>hers</Item>
                <Item>herself</Item>
                <Item>him</Item>
                <Item>himself</Item>
                <Item>his</Item>
                <Item>how</Item>
                <Item>how's</Item>
                <Item>i</Item>
                <Item>i'd</Item>
                <Item>i'll</Item>
                <Item>i'm</Item>
                <Item>i've</Item>
                <Item>if</Item>
                <Item>in</Item>
                <Item>into</Item>
                <Item>is</Item>
                <Item>isn't</Item>
                <Item>it</Item>
                <Item>it's</Item>
                <Item>its</Item>
                <Item>itself</Item>
                <Item>let's</Item>
                <Item>me</Item>
                <Item>more</Item>
                <Item>most</Item>
                <Item>mustn't</Item>
                <Item>my</Item>
                <Item>myself</Item>
                <Item>no</Item>
                <Item>nor</Item>
                <Item>not</Item>
                <Item>of</Item>
                <Item>off</Item>
                <Item>on</Item>
                <Item>once</Item>
                <Item>only</Item>
                <Item>or</Item>
                <Item>other</Item>
                <Item>ought</Item>
                <Item>our</Item>
                <Item>ours</Item>
                <Item>ourselves</Item>
                <Item>out</Item>
                <Item>over</Item>
                <Item>own</Item>
                <Item>same</Item>
                <Item>shan't</Item>
                <Item>she</Item>
                <Item>she'd</Item>
                <Item>she'll</Item>
                <Item>she's</Item>
                <Item>should</Item>
                <Item>shouldn't</Item>
                <Item>so</Item>
                <Item>some</Item>
                <Item>such</Item>
                <Item>than</Item>
                <Item>that</Item>
                <Item>that's</Item>
                <Item>the</Item>
                <Item>their</Item>
                <Item>theirs</Item>
                <Item>them</Item>
                <Item>themselves</Item>
                <Item>then</Item>
                <Item>there</Item>
                <Item>there's</Item>
                <Item>these</Item>
                <Item>they</Item>
                <Item>they'd</Item>
                <Item>they'll</Item>
                <Item>they're</Item>
                <Item>they've</Item>
                <Item>this</Item>
                <Item>those</Item>
                <Item>through</Item>
                <Item>to</Item>
                <Item>too</Item>
                <Item>under</Item>
                <Item>until</Item>
                <Item>up</Item>
                <Item>very</Item>
                <Item>was</Item>
                <Item>wasn't</Item>
                <Item>we</Item>
                <Item>we'd</Item>
                <Item>we'll</Item>
                <Item>we're</Item>
                <Item>we've</Item>
                <Item>were</Item>
                <Item>weren't</Item>
                <Item>what</Item>
                <Item>what's</Item>
                <Item>when</Item>
                <Item>when's</Item>
                <Item>where</Item>
                <Item>where's</Item>
                <Item>which</Item>
                <Item>while</Item>
                <Item>who</Item>
                <Item>who's</Item>
                <Item>whom</Item>
                <Item>why</Item>
                <Item>why's</Item>
                <Item>with</Item>
                <Item>won't</Item>
                <Item>would</Item>
                <Item>wouldn't</Item>
                <Item>you</Item>
                <Item>you'd</Item>
                <Item>you'll</Item>
                <Item>you're</Item>
                <Item>you've</Item>
                <Item>your</Item>
                <Item>yours</Item>
                <Item>yourself</Item>
                <Item>yourselves</Item>
            </Array>
        </Value>
    </Setting>
    <Setting Name="Ticket::SearchIndex::StopWords###de" Required="0" Valid="1" ConfigLevel="200">
        <Description Translatable="1">German stop words for fulltext index. These words will be removed from the search index.</Description>
        <Navigation>Core::Ticket::FulltextSearch</Navigation>
        <Value>
            <Array>
                <Item>aber</Item>
                <Item>als</Item>
                <Item>am</Item>
                <Item>an</Item>
                <Item>auch</Item>
                <Item>auf</Item>
                <Item>aus</Item>
                <Item>bei</Item>
                <Item>bin</Item>
                <Item>bis</Item>
                <Item>bist</Item>
                <Item>da</Item>
                <Item>dadurch</Item>
                <Item>daher</Item>
                <Item>darum</Item>
                <Item>das</Item>
                <Item>daß</Item>
                <Item>dass</Item>
                <Item>dein</Item>
                <Item>deine</Item>
                <Item>dem</Item>
                <Item>den</Item>
                <Item>der</Item>
                <Item>des</Item>
                <Item>dessen</Item>
                <Item>deshalb</Item>
                <Item>die</Item>
                <Item>dies</Item>
                <Item>dieser</Item>
                <Item>dieses</Item>
                <Item>doch</Item>
                <Item>dort</Item>
                <Item>du</Item>
                <Item>durch</Item>
                <Item>ein</Item>
                <Item>eine</Item>
                <Item>einem</Item>
                <Item>einen</Item>
                <Item>einer</Item>
                <Item>eines</Item>
                <Item>er</Item>
                <Item>es</Item>
                <Item>euer</Item>
                <Item>eure</Item>
                <Item>für</Item>
                <Item>hatte</Item>
                <Item>hatten</Item>
                <Item>hattest</Item>
                <Item>hattet</Item>
                <Item>hier</Item>
                <Item>hinter</Item>
                <Item>ich</Item>
                <Item>ihr</Item>
                <Item>ihre</Item>
                <Item>im</Item>
                <Item>in</Item>
                <Item>ist</Item>
                <Item>ja</Item>
                <Item>jede</Item>
                <Item>jedem</Item>
                <Item>jeden</Item>
                <Item>jeder</Item>
                <Item>jedes</Item>
                <Item>jener</Item>
                <Item>jenes</Item>
                <Item>jetzt</Item>
                <Item>kann</Item>
                <Item>kannst</Item>
                <Item>können</Item>
                <Item>könnt</Item>
                <Item>machen</Item>
                <Item>mein</Item>
                <Item>meine</Item>
                <Item>mit</Item>
                <Item>muß</Item>
                <Item>mußt</Item>
                <Item>musst</Item>
                <Item>müssen</Item>
                <Item>müßt</Item>
                <Item>nach</Item>
                <Item>nachdem</Item>
                <Item>nein</Item>
                <Item>nicht</Item>
                <Item>nun</Item>
                <Item>oder</Item>
                <Item>seid</Item>
                <Item>sein</Item>
                <Item>seine</Item>
                <Item>sich</Item>
                <Item>sie</Item>
                <Item>sind</Item>
                <Item>soll</Item>
                <Item>sollen</Item>
                <Item>sollst</Item>
                <Item>sollt</Item>
                <Item>sonst</Item>
                <Item>soweit</Item>
                <Item>sowie</Item>
                <Item>und</Item>
                <Item>unser</Item>
                <Item>unsere</Item>
                <Item>unter</Item>
                <Item>vom</Item>
                <Item>von</Item>
                <Item>vor</Item>
                <Item>wann</Item>
                <Item>warum</Item>
                <Item>was</Item>
                <Item>weiter</Item>
                <Item>weitere</Item>
                <Item>wenn</Item>
                <Item>wer</Item>
                <Item>werde</Item>
                <Item>werden</Item>
                <Item>werdet</Item>
                <Item>weshalb</Item>
                <Item>wie</Item>
                <Item>wieder</Item>
                <Item>wieso</Item>
                <Item>wir</Item>
                <Item>wird</Item>
                <Item>wirst</Item>
                <Item>wo</Item>
                <Item>woher</Item>
                <Item>wohin</Item>
                <Item>zu</Item>
                <Item>zum</Item>
                <Item>zur</Item>
                <Item>über</Item>
            </Array>
        </Value>
    </Setting>
    <Setting Name="Ticket::SearchIndex::StopWords###nl" Required="0" Valid="1" ConfigLevel="200">
        <Description Translatable="1">Dutch stop words for fulltext index. These words will be removed from the search index.</Description>
        <Navigation>Core::Ticket::FulltextSearch</Navigation>
        <Value>
            <Array>
                <Item>de</Item>
                <Item>zijn</Item>
                <Item>een</Item>
                <Item>en</Item>
                <Item>in</Item>
                <Item>je</Item>
                <Item>het</Item>
                <Item>van</Item>
                <Item>op</Item>
                <Item>ze</Item>
                <Item>hebben</Item>
                <Item>het</Item>
                <Item>hij</Item>
                <Item>niet</Item>
                <Item>met</Item>
                <Item>er</Item>
                <Item>dat</Item>
                <Item>die</Item>
                <Item>te</Item>
                <Item>wat</Item>
                <Item>voor</Item>
                <Item>naar</Item>
                <Item>gaan</Item>
                <Item>kunnen</Item>
                <Item>zeggen</Item>
                <Item>dat</Item>
                <Item>maar</Item>
                <Item>aan</Item>
                <Item>veel</Item>
                <Item>zijn</Item>
                <Item>worden</Item>
                <Item>uit</Item>
                <Item>ook</Item>
                <Item>komen</Item>
                <Item>als</Item>
                <Item>om</Item>
                <Item>moeten</Item>
                <Item>we</Item>
                <Item>doen</Item>
                <Item>bij</Item>
                <Item>goed</Item>
                <Item>haar</Item>
                <Item>dan</Item>
                <Item>nog</Item>
                <Item>of</Item>
                <Item>maken</Item>
                <Item>zo</Item>
                <Item>wel</Item>
                <Item>mijn</Item>
                <Item>zien</Item>
                <Item>over</Item>
                <Item>willen</Item>
                <Item>staan</Item>
                <Item>door</Item>
                <Item>kijken</Item>
                <Item>zullen</Item>
                <Item>heel</Item>
                <Item>nu</Item>
                <Item>weten</Item>
                <Item>zitten</Item>
                <Item>hem</Item>
                <Item>schrijven</Item>
                <Item>vinden</Item>
                <Item>woord</Item>
                <Item>hoe</Item>
                <Item>geen</Item>
                <Item>dit</Item>
                <Item>mens</Item>
                <Item>al</Item>
                <Item>jij</Item>
                <Item>ander</Item>
                <Item>groot</Item>
                <Item>waar</Item>
                <Item>maar</Item>
                <Item>weer</Item>
                <Item>kind</Item>
                <Item>me</Item>
                <Item>vragen</Item>
                <Item>een</Item>
                <Item>denken</Item>
                <Item>twee</Item>
                <Item>horen</Item>
                <Item>iets</Item>
                <Item>deze</Item>
                <Item>krijgen</Item>
                <Item>ons</Item>
                <Item>zich</Item>
                <Item>lezen</Item>
                <Item>hun</Item>
                <Item>welk</Item>
                <Item>zin</Item>
                <Item>laten</Item>
                <Item>mogen</Item>
                <Item>hier</Item>
                <Item>jullie</Item>
                <Item>toch</Item>
                <Item>geven</Item>
                <Item>jaar</Item>
                <Item>tegen</Item>
                <Item>al</Item>
                <Item>eens</Item>
                <Item>echt</Item>
                <Item>houden</Item>
                <Item>alleen</Item>
                <Item>lopen</Item>
                <Item>mee</Item>
                <Item>ja</Item>
                <Item>roepen</Item>
                <Item>tijd</Item>
                <Item>dag</Item>
                <Item>elkaar</Item>
                <Item>even</Item>
                <Item>lang</Item>
                <Item>land</Item>
                <Item>liggen</Item>
                <Item>waarom</Item>
                <Item>zetten</Item>
                <Item>vader</Item>
                <Item>laat</Item>
                <Item>beginnen</Item>
                <Item>blijven</Item>
                <Item>nee</Item>
                <Item>moeder</Item>
                <Item>huis</Item>
                <Item>nou</Item>
                <Item>na</Item>
                <Item>af</Item>
                <Item>keer</Item>
                <Item>dus</Item>
                <Item>tot</Item>
                <Item>vertellen</Item>
                <Item>wie</Item>
                <Item>net</Item>
                <Item>jou</Item>
                <Item>les</Item>
                <Item>want</Item>
                <Item>man</Item>
                <Item>nieuw</Item>
                <Item>elk</Item>
                <Item>tekst</Item>
                <Item>omdat</Item>
                <Item>gebruiken</Item>
                <Item>u</Item>
            </Array>
        </Value>
    </Setting>
    <Setting Name="Ticket::SearchIndex::StopWords###es" Required="0" Valid="1" ConfigLevel="200">
        <Description Translatable="1">Spanish stop words for fulltext index. These words will be removed from the search index.</Description>
        <Navigation>Core::Ticket::FulltextSearch</Navigation>
        <Value>
            <Array>
                <Item>un</Item>
                <Item>una</Item>
                <Item>unas</Item>
                <Item>unos</Item>
                <Item>uno</Item>
                <Item>sobre</Item>
                <Item>todo</Item>
                <Item>también</Item>
                <Item>tras</Item>
                <Item>otro</Item>
                <Item>algún</Item>
                <Item>alguno</Item>
                <Item>alguna</Item>
                <Item>algunos</Item>
                <Item>algunas</Item>
                <Item>ser</Item>
                <Item>es</Item>
                <Item>soy</Item>
                <Item>eres</Item>
                <Item>somos</Item>
                <Item>sois</Item>
                <Item>estoy</Item>
                <Item>esta</Item>
                <Item>estamos</Item>
                <Item>estais</Item>
                <Item>estan</Item>
                <Item>como</Item>
                <Item>en</Item>
                <Item>para</Item>
                <Item>atras</Item>
                <Item>porque</Item>
                <Item>por qué</Item>
                <Item>estado</Item>
                <Item>estaba</Item>
                <Item>ante</Item>
                <Item>antes</Item>
                <Item>siendo</Item>
                <Item>ambos</Item>
                <Item>pero</Item>
                <Item>por</Item>
                <Item>poder</Item>
                <Item>puede</Item>
                <Item>puedo</Item>
                <Item>podemos</Item>
                <Item>podeis</Item>
                <Item>pueden</Item>
                <Item>fui</Item>
                <Item>fue</Item>
                <Item>fuimos</Item>
                <Item>fueron</Item>
                <Item>hacer</Item>
                <Item>hago</Item>
                <Item>hace</Item>
                <Item>hacemos</Item>
                <Item>haceis</Item>
                <Item>hacen</Item>
                <Item>cada</Item>
                <Item>fin</Item>
                <Item>incluso</Item>
                <Item>primero</Item>
                <Item>desde</Item>
                <Item>conseguir</Item>
                <Item>consigo</Item>
                <Item>consigue</Item>
                <Item>consigues</Item>
                <Item>conseguimos</Item>
                <Item>consiguen</Item>
                <Item>ir</Item>
                <Item>voy</Item>
                <Item>va</Item>
                <Item>vamos</Item>
                <Item>vais</Item>
                <Item>van</Item>
                <Item>vaya</Item>
                <Item>gueno</Item>
                <Item>ha</Item>
                <Item>tener</Item>
                <Item>tengo</Item>
                <Item>tiene</Item>
                <Item>tenemos</Item>
                <Item>teneis</Item>
                <Item>tienen</Item>
                <Item>el</Item>
                <Item>la</Item>
                <Item>lo</Item>
                <Item>las</Item>
                <Item>los</Item>
                <Item>su</Item>
                <Item>aqui</Item>
                <Item>mio</Item>
                <Item>tuyo</Item>
                <Item>ellos</Item>
                <Item>ellas</Item>
                <Item>nos</Item>
                <Item>nosotros</Item>
                <Item>vosotros</Item>
                <Item>vosotras</Item>
                <Item>si</Item>
                <Item>dentro</Item>
                <Item>solo</Item>
                <Item>solamente</Item>
                <Item>saber</Item>
                <Item>sabes</Item>
                <Item>sabe</Item>
                <Item>sabemos</Item>
                <Item>sabeis</Item>
                <Item>saben</Item>
                <Item>ultimo</Item>
                <Item>largo</Item>
                <Item>bastante</Item>
                <Item>haces</Item>
                <Item>muchos</Item>
                <Item>aquellos</Item>
                <Item>aquellas</Item>
                <Item>sus</Item>
                <Item>entonces</Item>
                <Item>tiempo</Item>
                <Item>verdad</Item>
                <Item>verdadero</Item>
                <Item>verdadera</Item>
                <Item>cierto</Item>
                <Item>ciertos</Item>
                <Item>cierta</Item>
                <Item>ciertas</Item>
                <Item>intentar</Item>
                <Item>intento</Item>
                <Item>intenta</Item>
                <Item>intentas</Item>
                <Item>intentamos</Item>
                <Item>intentais</Item>
                <Item>intentan</Item>
                <Item>dos</Item>
                <Item>bajo</Item>
                <Item>arriba</Item>
                <Item>encima</Item>
                <Item>usar</Item>
                <Item>uso</Item>
                <Item>usas</Item>
                <Item>usa</Item>
                <Item>usamos</Item>
                <Item>usais</Item>
                <Item>usan</Item>
                <Item>emplear</Item>
                <Item>empleo</Item>
                <Item>empleas</Item>
                <Item>emplean</Item>
                <Item>ampleamos</Item>
                <Item>empleais</Item>
                <Item>valor</Item>
                <Item>muy</Item>
                <Item>era</Item>
                <Item>eras</Item>
                <Item>eramos</Item>
                <Item>eran</Item>
                <Item>modo</Item>
                <Item>bien</Item>
                <Item>cual</Item>
                <Item>cuando</Item>
                <Item>donde</Item>
                <Item>mientras</Item>
                <Item>quien</Item>
                <Item>con</Item>
                <Item>entre</Item>
                <Item>sin</Item>
                <Item>trabajo</Item>
                <Item>trabajar</Item>
                <Item>trabajas</Item>
                <Item>trabaja</Item>
                <Item>trabajamos</Item>
                <Item>trabajais</Item>
                <Item>trabajan</Item>
                <Item>podria</Item>
                <Item>podrias</Item>
                <Item>podriamos</Item>
                <Item>podrian</Item>
                <Item>podriais</Item>
                <Item>yo</Item>
                <Item>aquel</Item>
            </Array>
        </Value>
    </Setting>
    <Setting Name="Ticket::SearchIndex::StopWords###fr" Required="0" Valid="1" ConfigLevel="200">
        <Description Translatable="1">French stop words for fulltext index. These words will be removed from the search index.</Description>
        <Navigation>Core::Ticket::FulltextSearch</Navigation>
        <Value>
            <Array>
                <Item>alors</Item>
                <Item>au</Item>
                <Item>aucuns</Item>
                <Item>aussi</Item>
                <Item>autre</Item>
                <Item>avant</Item>
                <Item>avec</Item>
                <Item>avoir</Item>
                <Item>bon</Item>
                <Item>car</Item>
                <Item>ce</Item>
                <Item>cela</Item>
                <Item>ces</Item>
                <Item>ceux</Item>
                <Item>chaque</Item>
                <Item>ci</Item>
                <Item>comme</Item>
                <Item>comment</Item>
                <Item>dans</Item>
                <Item>des</Item>
                <Item>du</Item>
                <Item>dedans</Item>
                <Item>dehors</Item>
                <Item>depuis</Item>
                <Item>deux</Item>
                <Item>devrait</Item>
                <Item>doit</Item>
                <Item>donc</Item>
                <Item>dos</Item>
                <Item>droite</Item>
                <Item>début</Item>
                <Item>elle</Item>
                <Item>elles</Item>
                <Item>en</Item>
                <Item>encore</Item>
                <Item>essai</Item>
                <Item>est</Item>
                <Item>et</Item>
                <Item>eu</Item>
                <Item>fait</Item>
                <Item>faites</Item>
                <Item>fois</Item>
                <Item>font</Item>
                <Item>force</Item>
                <Item>haut</Item>
                <Item>hors</Item>
                <Item>ici</Item>
                <Item>il</Item>
                <Item>ils</Item>
                <Item>je</Item>
                <Item>juste</Item>
                <Item>la</Item>
                <Item>le</Item>
                <Item>les</Item>
                <Item>leur</Item>
                <Item>là</Item>
                <Item>ma</Item>
                <Item>maintenant</Item>
                <Item>mais</Item>
                <Item>mes</Item>
                <Item>mine</Item>
                <Item>moins</Item>
                <Item>mon</Item>
                <Item>mot</Item>
                <Item>même</Item>
                <Item>ni</Item>
                <Item>nommés</Item>
                <Item>notre</Item>
                <Item>nous</Item>
                <Item>nouveaux</Item>
                <Item>ou</Item>
                <Item>où</Item>
                <Item>par</Item>
                <Item>parce</Item>
                <Item>parole</Item>
                <Item>pas</Item>
                <Item>personnes</Item>
                <Item>peut</Item>
                <Item>peu</Item>
                <Item>pièce</Item>
                <Item>plupart</Item>
                <Item>pour</Item>
                <Item>pourquoi</Item>
                <Item>quand</Item>
                <Item>que</Item>
                <Item>quel</Item>
                <Item>quelle</Item>
                <Item>quelles</Item>
                <Item>quels</Item>
                <Item>qui</Item>
                <Item>sa</Item>
                <Item>sans</Item>
                <Item>ses</Item>
                <Item>seulement</Item>
                <Item>si</Item>
                <Item>sien</Item>
                <Item>son</Item>
                <Item>sont</Item>
                <Item>sous</Item>
                <Item>soyez</Item>
                <Item>sujet</Item>
                <Item>sur</Item>
                <Item>ta</Item>
                <Item>tandis</Item>
                <Item>tellement</Item>
                <Item>tels</Item>
                <Item>tes</Item>
                <Item>ton</Item>
                <Item>tous</Item>
                <Item>tout</Item>
                <Item>trop</Item>
                <Item>très</Item>
                <Item>tu</Item>
                <Item>valeur</Item>
                <Item>voie</Item>
                <Item>voient</Item>
                <Item>vont</Item>
                <Item>votre</Item>
                <Item>vous</Item>
                <Item>vu</Item>
                <Item>ça</Item>
                <Item>étaient</Item>
                <Item>état</Item>
                <Item>étions</Item>
                <Item>été</Item>
                <Item>être</Item>
            </Array>
        </Value>
    </Setting>
    <Setting Name="Ticket::SearchIndex::StopWords###it" Required="0" Valid="1" ConfigLevel="200">
        <Description Translatable="1">Italian stop words for fulltext index. These words will be removed from the search index.</Description>
        <Navigation>Core::Ticket::FulltextSearch</Navigation>
        <Value>
            <Array>
                <Item>a</Item>
                <Item>adesso</Item>
                <Item>ai</Item>
                <Item>al</Item>
                <Item>alla</Item>
                <Item>allo</Item>
                <Item>allora</Item>
                <Item>altre</Item>
                <Item>altri</Item>
                <Item>altro</Item>
                <Item>anche</Item>
                <Item>ancora</Item>
                <Item>avere</Item>
                <Item>aveva</Item>
                <Item>avevano</Item>
                <Item>ben</Item>
                <Item>buono</Item>
                <Item>che</Item>
                <Item>chi</Item>
                <Item>cinque</Item>
                <Item>comprare</Item>
                <Item>con</Item>
                <Item>consecutivi</Item>
                <Item>consecutivo</Item>
                <Item>cosa</Item>
                <Item>cui</Item>
                <Item>da</Item>
                <Item>del</Item>
                <Item>della</Item>
                <Item>dello</Item>
                <Item>dentro</Item>
                <Item>deve</Item>
                <Item>devo</Item>
                <Item>di</Item>
                <Item>doppio</Item>
                <Item>due</Item>
                <Item>e</Item>
                <Item>ecco</Item>
                <Item>fare</Item>
                <Item>fine</Item>
                <Item>fino</Item>
                <Item>fra</Item>
                <Item>gente</Item>
                <Item>giu</Item>
                <Item>ha</Item>
                <Item>hai</Item>
                <Item>hanno</Item>
                <Item>ho</Item>
                <Item>il</Item>
                <Item>indietro</Item>
                <Item>invece</Item>
                <Item>io</Item>
                <Item>la</Item>
                <Item>lavoro</Item>
                <Item>le</Item>
                <Item>lei</Item>
                <Item>lo</Item>
                <Item>loro</Item>
                <Item>lui</Item>
                <Item>lungo</Item>
                <Item>ma</Item>
                <Item>me</Item>
                <Item>meglio</Item>
                <Item>molta</Item>
                <Item>molti</Item>
                <Item>molto</Item>
                <Item>nei</Item>
                <Item>nella</Item>
                <Item>no</Item>
                <Item>noi</Item>
                <Item>nome</Item>
                <Item>nostro</Item>
                <Item>nove</Item>
                <Item>nuovi</Item>
                <Item>nuovo</Item>
                <Item>o</Item>
                <Item>oltre</Item>
                <Item>ora</Item>
                <Item>otto</Item>
                <Item>peggio</Item>
                <Item>pero</Item>
                <Item>persone</Item>
                <Item>piu</Item>
                <Item>poco</Item>
                <Item>primo</Item>
                <Item>promesso</Item>
                <Item>qua</Item>
                <Item>quarto</Item>
                <Item>quasi</Item>
                <Item>quattro</Item>
                <Item>quello</Item>
                <Item>questo</Item>
                <Item>qui</Item>
                <Item>quindi</Item>
                <Item>quinto</Item>
                <Item>rispetto</Item>
                <Item>sara</Item>
                <Item>secondo</Item>
                <Item>sei</Item>
                <Item>sembra</Item>
                <Item>sembrava</Item>
                <Item>senza</Item>
                <Item>sette</Item>
                <Item>sia</Item>
                <Item>siamo</Item>
                <Item>siete</Item>
                <Item>solo</Item>
                <Item>sono</Item>
                <Item>sopra</Item>
                <Item>soprattutto</Item>
                <Item>sotto</Item>
                <Item>stati</Item>
                <Item>stato</Item>
                <Item>stesso</Item>
                <Item>su</Item>
                <Item>subito</Item>
                <Item>sul</Item>
                <Item>sulla</Item>
                <Item>tanto</Item>
                <Item>te</Item>
                <Item>tempo</Item>
                <Item>terzo</Item>
                <Item>tra</Item>
                <Item>tre</Item>
                <Item>triplo</Item>
                <Item>ultimo</Item>
                <Item>un</Item>
                <Item>una</Item>
                <Item>uno</Item>
                <Item>va</Item>
                <Item>vai</Item>
                <Item>voi</Item>
                <Item>volte</Item>
                <Item>vostro</Item>
            </Array>
        </Value>
    </Setting>
    <Setting Name="Ticket::SearchIndex::StopWords###Custom" Required="0" Valid="0" ConfigLevel="200">
        <Description Translatable="1">Customizable stop words for fulltext index. These words will be removed from the search index.</Description>
        <Navigation>Core::Ticket::FulltextSearch</Navigation>
        <Value>
            <Array>
                <Item>MyStopWord</Item>
            </Array>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::Overview###Small" Required="0" Valid="1">
        <Description Translatable="1">Allows having a small format ticket overview (CustomerInfo =&gt; 1 - shows also the customer information).</Description>
        <Navigation>Frontend::Agent::TicketOverview</Navigation>
        <Value>
            <Hash>
                <Item Key="Module">Kernel::Output::HTML::TicketOverview::Small</Item>
                <Item Key="Name" Translatable="1">Small</Item>
                <Item Key="NameShort">S</Item>
                <Item Key="ModulePriority">100</Item>
                <Item Key="CustomerInfo">1</Item>
            </Hash>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::Overview###Medium" Required="0" Valid="1">
        <Description Translatable="1">Allows having a medium format ticket overview (CustomerInfo =&gt; 1 - shows also the customer information).</Description>
        <Navigation>Frontend::Agent::TicketOverview</Navigation>
        <Value>
            <Hash>
                <Item Key="Module">Kernel::Output::HTML::TicketOverview::Medium</Item>
                <Item Key="Name" Translatable="1">Medium</Item>
                <Item Key="NameShort">M</Item>
                <Item Key="ModulePriority">200</Item>
                <Item Key="CustomerInfo">0</Item>
                <Item Key="TicketActionsPerTicket">1</Item>
                <Item Key="OverviewMenuModules">1</Item>
            </Hash>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::Overview###Preview" Required="0" Valid="1">
        <Description Translatable="1">Shows a preview of the ticket overview (CustomerInfo =&gt; 1 - shows also Customer-Info, CustomerInfoMaxSize max. size in characters of Customer-Info).</Description>
        <Navigation>Frontend::Agent::TicketOverview</Navigation>
        <Value>
            <Hash>
                <Item Key="Module">Kernel::Output::HTML::TicketOverview::Preview</Item>
                <Item Key="Name" Translatable="1">Large</Item>
                <Item Key="NameShort">L</Item>
                <Item Key="ModulePriority">300</Item>
                <Item Key="CustomerInfo">0</Item>
                <Item Key="CustomerInfoMaxSize">18</Item>
                <Item Key="DefaultPreViewLines">25</Item>
                <Item Key="DefaultViewNewLine">90</Item>
                <Item Key="StripEmptyLines">0</Item>
                <Item Key="TicketActionsPerTicket">1</Item>
                <Item Key="OverviewMenuModules">1</Item>
            </Hash>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::Overview::PreviewArticleSenderTypes" Required="0" Valid="0">
        <Description Translatable="1">Defines which article sender types should be shown in the preview of a ticket.</Description>
        <Navigation>Frontend::Agent::TicketOverview</Navigation>
        <Value>
            <Hash>
                <Item Key="agent">1</Item>
                <Item Key="system">1</Item>
                <Item Key="customer">1</Item>
            </Hash>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::Overview::PreviewArticleLimit" Required="1" Valid="1">
        <Description Translatable="1">Sets the count of articles visible in preview mode of ticket overviews.</Description>
        <Navigation>Frontend::Agent::TicketOverview</Navigation>
        <Value>
            <Item ValueType="String" ValueRegex="^[0-9]$">5</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::Overview::PreviewIsVisibleForCustomerExpanded" Required="0" Valid="0">
        <Description Translatable="1">Defines if the first article should be displayed as expanded, that is visible for the related customer. If nothing defined, latest article will be expanded.</Description>
        <Navigation>Frontend::Agent::TicketOverview</Navigation>
        <Value>
            <Item ValueType="Checkbox">0</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::PendingDiffTime" UserPreferencesGroup="Advanced" UserModificationActive="1" UserModificationPossible="1" Required="1" Valid="1">
        <Description Translatable="1">Time in seconds that gets added to the actual time if setting a pending-state (default: 86400 = 1 day).</Description>
        <Navigation>Frontend::Agent</Navigation>
        <Value>
            <Item ValueType="String" ValueRegex="^\d+$">86400</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::MaxQueueLevel" Required="1" Valid="1">
        <Description Translatable="1">Define the max depth of queues.</Description>
        <Navigation>Frontend::Agent</Navigation>
        <Value>
            <Item ValueType="String" ValueRegex="^\d+$">5</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::ListType" Required="1" Valid="1">
        <Description Translatable="1">Shows existing parent/child queue lists in the system in the form of a tree or a list.</Description>
        <Navigation>Frontend::Agent</Navigation>
        <Value>
            <Item ValueType="Select" SelectedID="tree">
                <Item ValueType="Option" Value="tree" Translatable="1">Tree view</Item>
                <Item ValueType="Option" Value="list" Translatable="1">List view</Item>
            </Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Watcher" Required="1" Valid="1">
        <Description Translatable="1">Enables or disables the ticket watcher feature, to keep track of tickets without being the owner nor the responsible.</Description>
        <Navigation>Core::Ticket</Navigation>
        <Value>
            <Item ValueType="Checkbox">0</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::WatcherGroup" Required="0" Valid="0">
        <Description Translatable="1">Enables ticket watcher feature only for the listed groups.</Description>
        <Navigation>Core::Ticket</Navigation>
        <Value>
            <Array>
                <Item>admin</Item>
                <Item>users</Item>
            </Array>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::BulkFeature" Required="1" Valid="1">
        <Description Translatable="1">Enables ticket bulk action feature for the agent frontend to work on more than one ticket at a time.</Description>
        <Navigation>Frontend::Agent::View::TicketBulk</Navigation>
        <Value>
            <Item ValueType="Checkbox">1</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::BulkFeatureGroup" Required="0" Valid="0">
        <Description Translatable="1">Enables ticket bulk action feature only for the listed groups.</Description>
        <Navigation>Frontend::Agent::View::TicketBulk</Navigation>
        <Value>
            <Array>
                <Item>admin</Item>
                <Item>users</Item>
            </Array>
        </Value>
    </Setting>
    <Setting Name="FormDraftTTL###Ticket" Required="0" Valid="1">
        <Description Translatable="1">Defines time in minutes since last modification for drafts of specified type before they are considered expired.</Description>
        <Navigation>Core::Draft</Navigation>
        <Value>
            <Item ValueType="String" ValueRegex="^\d+$">10080</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::PlainView" UserPreferencesGroup="Advanced" UserModificationPossible="1" Required="1" Valid="1">
        <Description Translatable="1">Shows a link to see a zoomed email ticket in plain text.</Description>
        <Navigation>Frontend::Agent::View::TicketZoom</Navigation>
        <Value>
            <Item ValueType="Checkbox">0</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentZoomExpand" Required="1" Valid="1">
        <Description Translatable="1">Shows all the articles of the ticket (expanded) in the agent zoom view.</Description>
        <Navigation>Frontend::Agent::View::TicketZoom</Navigation>
        <Value>
            <Item ValueType="Checkbox">0</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::ZoomExpandSort" UserPreferencesGroup="Advanced" UserModificationActive="1" UserModificationPossible="1" Required="1" Valid="1">
        <Description Translatable="1">Shows the articles sorted normally or in reverse, under ticket zoom in the agent interface.</Description>
        <Navigation>Frontend::Agent::View::TicketZoom</Navigation>
        <Value>
            <Item ValueType="Select" SelectedID="reverse">
                <Item ValueType="Option" Value="reverse" Translatable="1">reverse</Item>
                <Item ValueType="Option" Value="normal" Translatable="1">normal</Item>
            </Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::ArticleHeadVisibleDefault" Required="1" Valid="1">
        <Description Translatable="1">Shows the article head information in the agent zoom view.</Description>
        <Navigation>Frontend::Agent::View::TicketZoom</Navigation>
        <Value>
            <Item ValueType="Checkbox">0</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::ZoomAttachmentDisplayCount" Required="1" Valid="1">
        <Description Translatable="1">Shows a count of attachments in the ticket zoom, if the article has attachments.</Description>
        <Navigation>Frontend::Agent::View::TicketZoom</Navigation>
        <Value>
            <Item ValueType="Select" SelectedID="20">
                <Item ValueType="Option" Value="1">01</Item>
                <Item ValueType="Option" Value="2">02</Item>
                <Item ValueType="Option" Value="3">03</Item>
                <Item ValueType="Option" Value="4">04</Item>
                <Item ValueType="Option" Value="5">05</Item>
                <Item ValueType="Option" Value="6">06</Item>
                <Item ValueType="Option" Value="7">07</Item>
                <Item ValueType="Option" Value="8">08</Item>
                <Item ValueType="Option" Value="9">09</Item>
                <Item ValueType="Option" Value="10">10</Item>
                <Item ValueType="Option" Value="11">11</Item>
                <Item ValueType="Option" Value="12">12</Item>
                <Item ValueType="Option" Value="13">13</Item>
                <Item ValueType="Option" Value="14">14</Item>
                <Item ValueType="Option" Value="15">15</Item>
                <Item ValueType="Option" Value="16">16</Item>
                <Item ValueType="Option" Value="17">17</Item>
                <Item ValueType="Option" Value="18">18</Item>
                <Item ValueType="Option" Value="19">19</Item>
                <Item ValueType="Option" Value="20">20</Item>
                <Item ValueType="Option" Value="21">21</Item>
                <Item ValueType="Option" Value="22">22</Item>
                <Item ValueType="Option" Value="23">23</Item>
                <Item ValueType="Option" Value="24">24</Item>
                <Item ValueType="Option" Value="25">25</Item>
            </Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::ZoomTimeDisplay" UserPreferencesGroup="Advanced" UserModificationActive="1" UserModificationPossible="1" Required="1" Valid="1">
        <Description Translatable="1">Displays the accounted time for an article in the ticket zoom view.</Description>
        <Navigation>Frontend::Agent::View::TicketZoom</Navigation>
        <Value>
            <Item ValueType="Checkbox">0</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::TicketArticleFilter" UserPreferencesGroup="Advanced" UserModificationPossible="1" Required="1" Valid="1">
        <Description Translatable="1">Activates the article filter in the zoom view to specify which articles should be shown.</Description>
        <Navigation>Frontend::Agent::View::TicketZoom</Navigation>
        <Value>
            <Item ValueType="Checkbox">0</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::ZoomCustomerTickets" Required="0" Valid="1">
        <Description Translatable="1">Displays the number of all tickets with the same CustomerID as current ticket in the ticket zoom view.</Description>
        <Navigation>Frontend::Agent::View::TicketZoom</Navigation>
        <Value>
            <Item ValueType="Checkbox">0</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::HistoryOrder" Required="1" Valid="1">
        <Description Translatable="1">Shows the ticket history (reverse ordered) in the agent interface.</Description>
        <Navigation>Frontend::Agent::View::TicketHistory</Navigation>
        <Value>
            <Item ValueType="Select" SelectedID="normal">
                <Item ValueType="Option" Value="reverse" Translatable="1">reverse</Item>
                <Item ValueType="Option" Value="normal" Translatable="1">normal</Item>
            </Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::HistoryTypes###000-Framework" Required="1" Valid="1">
        <Description Translatable="1">Controls how to display the ticket history entries as readable values.</Description>
        <Navigation>Frontend::Agent::View::TicketHistory</Navigation>
        <Value>
            <Hash>
                <Item Key="AddNote" Translatable="1">Added note (%s).</Item>
                <Item Key="ArchiveFlagUpdate" Translatable="1">Changed archive state to "%s".</Item>
                <Item Key="Bounce" Translatable="1">Bounced to "%s".</Item>
                <Item Key="CustomerUpdate" Translatable="1">Changed customer to "%s".</Item>
                <Item Key="EmailAgent" Translatable="1">Sent email to customer.</Item>
                <Item Key="EmailCustomer" Translatable="1">Added email. %s</Item>
                <Item Key="EscalationResponseTimeNotifyBefore" Translatable="1">Notified about response time escalation.</Item>
                <Item Key="EscalationResponseTimeStart" Translatable="1">Started response time escalation.</Item>
                <Item Key="EscalationResponseTimeStop" Translatable="1">Stopped response time escalation.</Item>
                <Item Key="EscalationSolutionTimeNotifyBefore" Translatable="1">Notified about solution time escalation.</Item>
                <Item Key="EscalationSolutionTimeStart" Translatable="1">Started solution time escalation.</Item>
                <Item Key="EscalationSolutionTimeStop" Translatable="1">Stopped solution time escalation.</Item>
                <Item Key="EscalationUpdateTimeNotifyBefore" Translatable="1">Notified about update time escalation.</Item>
                <Item Key="EscalationUpdateTimeStart" Translatable="1">Started update time escalation.</Item>
                <Item Key="EscalationUpdateTimeStop" Translatable="1">Stopped update time escalation.</Item>
                <Item Key="FollowUp" Translatable="1">Added follow-up to ticket [%s]. %s</Item>
                <Item Key="Forward" Translatable="1">Forwarded to "%s".</Item>
                <Item Key="Lock" Translatable="1">Locked ticket.</Item>
                <Item Key="LoopProtection" Translatable="1">Loop protection: no auto-response sent to "%s".</Item>
                <Item Key="Merged" Translatable="1">Merged Ticket (%s/%s) to (%s/%s).</Item>
                <Item Key="Misc">%s</Item>
                <Item Key="Move" Translatable="1">Changed queue to "%s" (%s) from "%s" (%s).</Item>
                <Item Key="NewTicket" Translatable="1">Created ticket [%s] in "%s" with priority "%s" and state "%s".</Item>
                <Item Key="OwnerUpdate" Translatable="1">Changed owner to "%s" (%s).</Item>
                <Item Key="PhoneCallAgent" Translatable="1">Added phone call to customer.</Item>
                <Item Key="PhoneCallCustomer" Translatable="1">Added phone call from customer.</Item>
                <Item Key="PriorityUpdate" Translatable="1">Changed priority from "%s" (%s) to "%s" (%s).</Item>
                <Item Key="Remove" Translatable="1">%s</Item>
                <Item Key="EmailResend" Translatable="1">Resent email to "%s".</Item>
                <Item Key="ResponsibleUpdate" Translatable="1">Changed responsible to "%s" (%s).</Item>
                <Item Key="SendAgentNotification" Translatable="1">Sent "%s" notification to "%s" via "%s".</Item>
                <Item Key="SendAnswer" Translatable="1">Sent email to "%s".</Item>
                <Item Key="SendAutoFollowUp" Translatable="1">Sent auto follow-up to "%s".</Item>
                <Item Key="SendAutoReject" Translatable="1">Sent auto reject to "%s".</Item>
                <Item Key="SendAutoReply" Translatable="1">Sent auto reply to "%s".</Item>
                <Item Key="SendCustomerNotification" Translatable="1">Sent notification to "%s".</Item>
                <Item Key="ServiceUpdate" Translatable="1">Changed service to "%s" (%s).</Item>
                <Item Key="SetPendingTime" Translatable="1">Changed pending time to "%s".</Item>
                <Item Key="SLAUpdate" Translatable="1">Changed SLA to "%s" (%s).</Item>
                <Item Key="StateUpdate" Translatable="1">Changed state from "%s" to "%s".</Item>
                <Item Key="Subscribe" Translatable="1">Added subscription for user "%s".</Item>
                <Item Key="SystemRequest" Translatable="1">Added system request (%s).</Item>
                <Item Key="TicketDynamicFieldUpdate" Translatable="1">Changed dynamic field %s from "%s" to "%s".</Item>
                <Item Key="TicketLinkAdd" Translatable="1">Added link to ticket "%s".</Item>
                <Item Key="TicketLinkDelete" Translatable="1">Deleted link to ticket "%s".</Item>
                <Item Key="TimeAccounting" Translatable="1">Added %s time unit(s), for a total of %s time unit(s).</Item>
                <Item Key="TitleUpdate" Translatable="1">Changed title from "%s" to "%s".</Item>
                <Item Key="TypeUpdate" Translatable="1">Changed type from "%s" (%s) to "%s" (%s).</Item>
                <Item Key="Unlock" Translatable="1">Unlocked ticket.</Item>
                <Item Key="Unsubscribe" Translatable="1">Removed subscription for user "%s".</Item>
                <Item Key="WebRequestCustomer" Translatable="1">Added web request from customer.</Item>
            </Hash>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::TextAreaEmail" Required="1" Valid="1">
        <Description Translatable="1">Permitted width for compose email windows.</Description>
        <Navigation>Frontend::Agent</Navigation>
        <Value>
            <Item ValueType="String" ValueRegex="^[0-9]{1,3}$">82</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::TextAreaNote" Required="1" Valid="1">
        <Description Translatable="1">Permitted width for compose note windows.</Description>
        <Navigation>Frontend::Agent</Navigation>
        <Value>
            <Item ValueType="String" ValueRegex="^[0-9]{1,3}$">78</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::InformAgentMaxSize" Required="1" Valid="1">
        <Description Translatable="1">Max size (in rows) of the informed agents box in the agent interface.</Description>
        <Navigation>Frontend::Agent</Navigation>
        <Value>
            <Item ValueType="Select" SelectedID="3">
                <Item ValueType="Option" Value="3">03</Item>
                <Item ValueType="Option" Value="5">05</Item>
                <Item ValueType="Option" Value="10">10</Item>
                <Item ValueType="Option" Value="15">15</Item>
                <Item ValueType="Option" Value="20">20</Item>
                <Item ValueType="Option" Value="25">25</Item>
                <Item ValueType="Option" Value="30">30</Item>
            </Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::InvolvedAgentMaxSize" Required="1" Valid="1">
        <Description Translatable="1">Max size (in rows) of the involved agents box in the agent interface.</Description>
        <Navigation>Frontend::Agent</Navigation>
        <Value>
            <Item ValueType="Select" SelectedID="3">
                <Item ValueType="Option" Value="3">03</Item>
                <Item ValueType="Option" Value="5">05</Item>
                <Item ValueType="Option" Value="10">10</Item>
                <Item ValueType="Option" Value="15">15</Item>
                <Item ValueType="Option" Value="20">20</Item>
                <Item ValueType="Option" Value="25">25</Item>
                <Item ValueType="Option" Value="30">30</Item>
            </Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::BlockLoadingRemoteContent" Required="1" Valid="1">
        <Description Translatable="1">Makes the application block external content loading.</Description>
        <Navigation>Frontend::Base</Navigation>
        <Value>
            <Item ValueType="Checkbox">0</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::CustomerInfoCompose" Required="1" Valid="1">
        <Description Translatable="1">Shows the customer user information (phone and email) in the compose screen.</Description>
        <Navigation>Frontend::Agent</Navigation>
        <Value>
            <Item ValueType="Checkbox">1</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::CustomerInfoComposeMaxSize" Required="1" Valid="1">
        <Description Translatable="1">Max size (in characters) of the customer information table (phone and email) in the compose screen.</Description>
        <Navigation>Frontend::Agent</Navigation>
        <Value>
            <Item ValueType="String" ValueRegex="^[0-9]{1,3}$">22</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::CustomerInfoZoomMaxSize" Required="1" Valid="1">
        <Description Translatable="1">Maximum size (in characters) of the customer information table in the ticket zoom view.</Description>
        <Navigation>Frontend::Agent</Navigation>
        <Value>
            <Item ValueType="String" ValueRegex="^[0-9]{1,3}$">22</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::DynamicFieldsZoomMaxSizeSidebar" Required="1" Valid="1">
        <Description Translatable="1">Maximum length (in characters) of the dynamic field in the sidebar of the ticket zoom view.</Description>
        <Navigation>Frontend::Agent</Navigation>
        <Value>
            <Item ValueType="String" ValueRegex="^[0-9]{1,3}$">18</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::DynamicFieldsZoomMaxSizeArticle" Required="1" Valid="1">
        <Description Translatable="1">Maximum length (in characters) of the dynamic field in the article of the ticket zoom view.</Description>
        <Navigation>Frontend::Agent</Navigation>
        <Value>
            <Item ValueType="String" ValueRegex="^[0-9]{1,3}$">160</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::CustomerTicketOverviewSortable" Required="0" Valid="1">
        <Description Translatable="1">Controls if customers have the ability to sort their tickets.</Description>
        <Navigation>Frontend::Customer::View::TicketOverview</Navigation>
        <Value>
            <Item ValueType="Select" SelectedID="0">
                <Item ValueType="Option" Value="0" Translatable="1">No</Item>
                <Item ValueType="Option" Value="Sortable" Translatable="1">Yes</Item>
            </Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::CustomerDisableCompanyTicketAccess" Required="1" Valid="1">
        <Description Translatable="1">This option will deny the access to customer company tickets, which are not created by the customer user.</Description>
        <Navigation>Frontend::Customer</Navigation>
        <Value>
            <Item ValueType="Checkbox">0</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::CustomerTicketOverviewCustomEmptyText" Required="0" Valid="0">
        <Description Translatable="1">Custom text for the page shown to customers that have no tickets yet (if you need those text translated add them to a custom translation module).</Description>
        <Navigation>Frontend::Customer</Navigation>
        <Value>
            <Hash>
                <Item Key="Title" Translatable="1">Welcome!</Item>
                <Item Key="Text" Translatable="1">Please click the button below to create your first ticket.</Item>
                <Item Key="Button" Translatable="1">Create your first ticket</Item>
            </Hash>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::CustomerTicketOverview###ColumnHeader" Required="0" Valid="1">
        <Description Translatable="1">Shows either the last customer article's subject or the ticket title in the small format overview.</Description>
        <Navigation>Frontend::Customer::View::TicketOverview</Navigation>
        <Value>
            <Item ValueType="Select" SelectedID="TicketTitle">
                <Item ValueType="Option" Value="LastCustomerSubject" Translatable="1">Last customer subject</Item>
                <Item ValueType="Option" Value="TicketTitle" Translatable="1">Ticket title</Item>
            </Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::CustomerTicketOverview###Owner" Required="1" Valid="1">
        <Description Translatable="1">Show the current owner in the customer interface.</Description>
        <Navigation>Frontend::Customer::View::TicketOverview</Navigation>
        <Value>
            <Item ValueType="Checkbox">0</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::CustomerTicketOverview###Queue" Required="1" Valid="1">
        <Description Translatable="1">Show the current queue in the customer interface.</Description>
        <Navigation>Frontend::Customer::View::TicketOverview</Navigation>
        <Value>
            <Item ValueType="Checkbox">0</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::CustomerTicketOverview###DynamicField" Required="0" Valid="1">
        <Description Translatable="1">Dynamic fields shown in the ticket overview screen of the customer interface.</Description>
        <Navigation>Frontend::Customer::View::TicketOverview</Navigation>
        <Value>
            <Hash>
                <DefaultItem ValueType="Select">
                    <Item ValueType="Option" Value="0" Translatable="1">0 - Disabled</Item>
                    <Item ValueType="Option" Value="1" Translatable="1">1 - Enabled</Item>
                    <Item ValueType="Option" Value="2" Translatable="1">2 - Enabled and required</Item>
                </DefaultItem>
            </Hash>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketQueue###StripEmptyLines" Required="1" Valid="1">
        <Description Translatable="1">Strips empty lines on the ticket preview in the queue view.</Description>
        <Navigation>Frontend::Agent::View::TicketQueue</Navigation>
        <Value>
            <Item ValueType="Checkbox">0</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketQueue###ViewAllPossibleTickets" Required="1" Valid="1">
        <Description Translatable="1">Shows all both ro and rw queues in the queue view.</Description>
        <Navigation>Frontend::Agent::View::TicketQueue</Navigation>
        <Value>
            <Item ValueType="Checkbox">0</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketQueue###HideEmptyQueues" UserPreferencesGroup="Advanced" UserModificationActive="1" UserModificationPossible="1" Required="1" Valid="1">
        <Description Translatable="1">Show queues even when only locked tickets are in.</Description>
        <Navigation>Frontend::Agent::View::TicketQueue</Navigation>
        <Value>
            <Item ValueType="Checkbox">0</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketQueue###VisualAlarms" Required="0" Valid="1">
        <Description Translatable="1">Enable highlighting queues based on ticket age.</Description>
        <Navigation>Frontend::Agent::View::TicketQueue</Navigation>
        <Value>
            <Item ValueType="Checkbox">0</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketQueue###HighlightAge1" UserPreferencesGroup="Advanced" UserModificationPossible="1" Required="1" Valid="1">
        <Description Translatable="1">Sets the age in minutes (first level) for highlighting queues that contain untouched tickets.</Description>
        <Navigation>Frontend::Agent::View::TicketQueue</Navigation>
        <Value>
            <Item ValueType="String" ValueRegex="^[0-9]{1,7}$">1440</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketQueue###HighlightAge2" UserPreferencesGroup="Advanced" UserModificationPossible="1" Required="1" Valid="1">
        <Description Translatable="1">Sets the age in minutes (second level) for highlighting queues that contain untouched tickets.</Description>
        <Navigation>Frontend::Agent::View::TicketQueue</Navigation>
        <Value>
            <Item ValueType="String" ValueRegex="^[0-9]{1,7}$">2880</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketQueue###Blink" UserPreferencesGroup="Advanced" UserModificationActive="1" UserModificationPossible="1" Required="0" Valid="1">
        <Description Translatable="1">Activates a blinking mechanism of the queue that contains the oldest ticket.</Description>
        <Navigation>Frontend::Agent::View::TicketQueue</Navigation>
        <Value>
            <Item ValueType="Checkbox">0</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketQueue###UseSubQueues" Required="0" Valid="1">
        <Description Translatable="1">Include tickets of subqueues per default when selecting a queue.</Description>
        <Navigation>Frontend::Agent::View::TicketQueue</Navigation>
        <Value>
            <Item ValueType="Checkbox">0</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketQueue###QueueSort" UserPreferencesGroup="Advanced" UserModificationActive="1" UserModificationPossible="1" Required="0" Valid="0">
        <Description Translatable="1">Sorts the tickets (ascendingly or descendingly) when a single queue is selected in the queue view and after the tickets are sorted by priority. Values: 0 = ascending (oldest on top, default), 1 = descending (youngest on top). Use the QueueID for the key and 0 or 1 for value.</Description>
        <Navigation>Frontend::Agent::View::TicketQueue</Navigation>
        <Value>
            <Hash>
                <Item Key="7">1</Item>
                <Item Key="3">0</Item>
            </Hash>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketQueue###SortBy::Default" UserPreferencesGroup="Advanced" UserModificationActive="1" UserModificationPossible="1" Required="1" Valid="1">
        <Description Translatable="1">Defines the default sort criteria for all queues displayed in the queue view.</Description>
        <Navigation>Frontend::Agent::View::TicketQueue</Navigation>
        <Value>
            <Item ValueType="Select" SelectedID="Age">
                <Item ValueType="Option" Value="Age" Translatable="1">Age</Item>
                <Item ValueType="Option" Value="TicketNumber" Translatable="1">TicketNumber</Item>
                <Item ValueType="Option" Value="Title" Translatable="1">Title</Item>
                <Item ValueType="Option" Value="Queue" Translatable="1">Queue</Item>
                <Item ValueType="Option" Value="EscalationTime" Translatable="1">EscalationTime</Item>
            </Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketQueue###PreSort::ByPriority" Required="1" Valid="1">
        <Description Translatable="1">Defines if a pre-sorting by priority should be done in the queue view.</Description>
        <Navigation>Frontend::Agent::View::TicketQueue</Navigation>
        <Value>
            <Item ValueType="Checkbox">1</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketQueue###Order::Default" UserPreferencesGroup="Advanced" UserModificationActive="1" UserModificationPossible="1" Required="1" Valid="1">
        <Description Translatable="1">Defines the default sort order for all queues in the queue view, after priority sort.</Description>
        <Navigation>Frontend::Agent::View::TicketQueue</Navigation>
        <Value>
            <Item ValueType="Select" SelectedID="Up">
                <Item ValueType="Option" Value="Down" Translatable="1">Down</Item>
                <Item ValueType="Option" Value="Up" Translatable="1">Up</Item>
            </Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketService###StripEmptyLines" Required="1" Valid="1">
        <Description Translatable="1">Strips empty lines on the ticket preview in the service view.</Description>
        <Navigation>Frontend::Agent::View::TicketService</Navigation>
        <Value>
            <Item ValueType="Checkbox">0</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketService###ViewAllPossibleTickets" Required="1" Valid="1">
        <Description Translatable="1">Shows all both ro and rw tickets in the service view.</Description>
        <Navigation>Frontend::Agent::View::TicketService</Navigation>
        <Value>
            <Item ValueType="Checkbox">0</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketService###ServiceSort" Required="0" Valid="0">
        <Description Translatable="1">Sorts the tickets (ascendingly or descendingly) when a single queue is selected in the service view and after the tickets are sorted by priority. Values: 0 = ascending (oldest on top, default), 1 = descending (youngest on top). Use the ServiceID for the key and 0 or 1 for value.</Description>
        <Navigation>Frontend::Agent::View::TicketService</Navigation>
        <Value>
            <Hash>
                <Item Key="7">1</Item>
                <Item Key="3">0</Item>
            </Hash>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketService###SortBy::Default" UserPreferencesGroup="Advanced" UserModificationActive="1" UserModificationPossible="1" Required="1" Valid="1">
        <Description Translatable="1">Defines the default sort criteria for all services displayed in the service view.</Description>
        <Navigation>Frontend::Agent::View::TicketService</Navigation>
        <Value>
            <Item ValueType="Select" SelectedID="Age">
                <Item ValueType="Option" Value="Age" Translatable="1">Age</Item>
                <Item ValueType="Option" Value="TicketNumber" Translatable="1">TicketNumber</Item>
                <Item ValueType="Option" Value="Title" Translatable="1">Title</Item>
                <Item ValueType="Option" Value="Queue" Translatable="1">Queue</Item>
                <Item ValueType="Option" Value="EscalationTime" Translatable="1">EscalationTime</Item>
            </Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketService###PreSort::ByPriority" Required="1" Valid="1">
        <Description Translatable="1">Defines if a pre-sorting by priority should be done in the service view.</Description>
        <Navigation>Frontend::Agent::View::TicketService</Navigation>
        <Value>
            <Item ValueType="Checkbox">1</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketService###Order::Default" UserPreferencesGroup="Advanced" UserModificationActive="1" UserModificationPossible="1" Required="1" Valid="1">
        <Description Translatable="1">Defines the default sort order for all services in the service view, after priority sort.</Description>
        <Navigation>Frontend::Agent::View::TicketService</Navigation>
        <Value>
            <Item ValueType="Select" SelectedID="Up">
                <Item ValueType="Option" Value="Down" Translatable="1">Down</Item>
                <Item ValueType="Option" Value="Up" Translatable="1">Up</Item>
            </Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AccountTime" Required="1" Valid="1">
        <Description Translatable="1">Activates time accounting.</Description>
        <Navigation>Frontend::Agent</Navigation>
        <Value>
            <Item ValueType="Checkbox">1</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::TimeUnits" Required="1" Valid="1">
        <Description Translatable="1">Sets the prefered time units (e.g. work units, hours, minutes).</Description>
        <Navigation>Frontend::Agent</Navigation>
        <Value>
            <Item ValueType="String" ValueRegex="" Translatable="1"> (work units)</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::NeedAccountedTime" Required="1" Valid="1">
        <Description Translatable="1">Defines if time accounting is mandatory in the agent interface. If enabled, a note must be entered for all ticket actions (no matter if the note itself is configured as active or is originally mandatory for the individual ticket action screen).</Description>
        <Navigation>Frontend::Agent</Navigation>
        <Value>
            <Item ValueType="Checkbox">0</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::BulkAccountedTime" Required="1" Valid="1">
        <Description Translatable="1">Defines if time accounting must be set to all tickets in bulk action.</Description>
        <Navigation>Frontend::Agent</Navigation>
        <Value>
            <Item ValueType="Checkbox">1</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketStatusView###ViewableTicketsPage" Required="1" Valid="1">
        <Description Translatable="1">Number of tickets to be displayed in each page.</Description>
        <Navigation>Frontend::Agent::View::TicketStatus</Navigation>
        <Value>
            <Item ValueType="String" ValueRegex="^\d+$">50</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketStatusView###SortBy::Default" UserPreferencesGroup="Advanced" UserModificationActive="1" UserModificationPossible="1" Required="1" Valid="1">
        <Description Translatable="1">Defines the default ticket attribute for ticket sorting in the status view of the agent interface.</Description>
        <Navigation>Frontend::Agent::View::TicketStatus</Navigation>
        <Value>
            <Item ValueType="Select" SelectedID="Age">
                <Item ValueType="Option" Value="Age" Translatable="1">Age</Item>
                <Item ValueType="Option" Value="TicketNumber" Translatable="1">TicketNumber</Item>
                <Item ValueType="Option" Value="Title" Translatable="1">Title</Item>
                <Item ValueType="Option" Value="Queue" Translatable="1">Queue</Item>
                <Item ValueType="Option" Value="Priority" Translatable="1">Priority</Item>
                <Item ValueType="Option" Value="EscalationTime" Translatable="1">EscalationTime</Item>
            </Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketStatusView###Order::Default" UserPreferencesGroup="Advanced" UserModificationActive="1" UserModificationPossible="1" Required="1" Valid="1">
        <Description Translatable="1">Defines the default ticket order (after priority sort) in the status view of the agent interface. Up: oldest on top. Down: latest on top.</Description>
        <Navigation>Frontend::Agent::View::TicketStatus</Navigation>
        <Value>
            <Item ValueType="Select" SelectedID="Down">
                <Item ValueType="Option" Value="Down" Translatable="1">Down</Item>
                <Item ValueType="Option" Value="Up" Translatable="1">Up</Item>
            </Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketEscalationView###TicketPermission" Required="1" Valid="1">
        <Description Translatable="1">Defines the required permission to show a ticket in the escalation view of the agent interface.</Description>
        <Navigation>Frontend::Agent::View::TicketEscalation</Navigation>
        <Value>
            <Item ValueType="Select" SelectedID="rw">
                <Item ValueType="Option" Value="rw">RW</Item>
                <Item ValueType="Option" Value="ro">RO</Item>
            </Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketEscalationView###ViewableTicketsPage" Required="1" Valid="1">
        <Description Translatable="1">Shows all open tickets (even if they are locked) in the escalation view of the agent interface.</Description>
        <Navigation>Frontend::Agent::View::TicketEscalation</Navigation>
        <Value>
            <Item ValueType="String" ValueRegex="^\d+$">50</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketEscalationView###SortBy::Default" UserPreferencesGroup="Advanced" UserModificationActive="1" UserModificationPossible="1" Required="1" Valid="1">
        <Description Translatable="1">Defines the default ticket attribute for ticket sorting in the escalation view of the agent interface.</Description>
        <Navigation>Frontend::Agent::View::TicketEscalation</Navigation>
        <Value>
            <Item ValueType="Select" SelectedID="EscalationTime">
                <Item ValueType="Option" Value="Age" Translatable="1">Age</Item>
                <Item ValueType="Option" Value="TicketNumber" Translatable="1">TicketNumber</Item>
                <Item ValueType="Option" Value="Title" Translatable="1">Title</Item>
                <Item ValueType="Option" Value="Queue" Translatable="1">Queue</Item>
                <Item ValueType="Option" Value="Priority" Translatable="1">Priority</Item>
                <Item ValueType="Option" Value="EscalationTime" Translatable="1">EscalationTime</Item>
            </Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketEscalationView###Order::Default" UserPreferencesGroup="Advanced" UserModificationActive="1" UserModificationPossible="1" Required="1" Valid="1">
        <Description Translatable="1">Defines the default ticket order (after priority sort) in the escalation view of the agent interface. Up: oldest on top. Down: latest on top.</Description>
        <Navigation>Frontend::Agent::View::TicketEscalation</Navigation>
        <Value>
            <Item ValueType="Select" SelectedID="Up">
                <Item ValueType="Option" Value="Down" Translatable="1">Down</Item>
                <Item ValueType="Option" Value="Up" Translatable="1">Up</Item>
            </Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketSearch###ExtendedSearchCondition" Required="1" Valid="1">
        <Description Translatable="1">Allows extended search conditions in ticket search of the agent interface. With this feature you can search e. g. ticket title with this kind of conditions like "(*key1*&amp;&amp;*key2*)" or "(*key1*||*key2*)".</Description>
        <Navigation>Frontend::Agent::View::TicketSearch</Navigation>
        <Value>
            <Item ValueType="Checkbox">1</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketSearch###SearchLimit" Required="1" Valid="1">
        <Description Translatable="1">Maximum number of tickets to be displayed in the result of a search in the agent interface.</Description>
        <Navigation>Frontend::Agent::View::TicketSearch</Navigation>
        <Value>
            <Item ValueType="String" ValueRegex="^[0-9]{1,8}$">2000</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketSearch###SearchPageShown" Required="1" Valid="1">
        <Description Translatable="1">Number of tickets to be displayed in each page of a search result in the agent interface.</Description>
        <Navigation>Frontend::Agent::View::TicketSearch</Navigation>
        <Value>
            <Item ValueType="String" ValueRegex="^\d+$">40</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketSearch###SearchViewableTicketLines" Required="1" Valid="1">
        <Description Translatable="1">Number of lines (per ticket) that are shown by the search utility in the agent interface.</Description>
        <Navigation>Frontend::Agent::View::TicketSearch</Navigation>
        <Value>
            <Item ValueType="String" ValueRegex="^\d+$">10</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketSearch###SortBy::Default" UserPreferencesGroup="Advanced" UserModificationActive="1" UserModificationPossible="1" Required="1" Valid="1">
        <Description Translatable="1">Defines the default ticket attribute for ticket sorting of the ticket search result of the agent interface.</Description>
        <Navigation>Frontend::Agent::View::TicketSearch</Navigation>
        <Value>
            <Item ValueType="Select" SelectedID="Age">
                <Item ValueType="Option" Value="Age" Translatable="1">Age</Item>
                <Item ValueType="Option" Value="TicketNumber" Translatable="1">TicketNumber</Item>
                <Item ValueType="Option" Value="Title" Translatable="1">Title</Item>
                <Item ValueType="Option" Value="Queue" Translatable="1">Queue</Item>
                <Item ValueType="Option" Value="Priority" Translatable="1">Priority</Item>
                <Item ValueType="Option" Value="EscalationTime" Translatable="1">EscalationTime</Item>
            </Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketSearch###Order::Default" UserPreferencesGroup="Advanced" UserModificationActive="1" UserModificationPossible="1" Required="1" Valid="1">
        <Description Translatable="1">Defines the default ticket order in the ticket search result of the agent interface. Up: oldest on top. Down: latest on top.</Description>
        <Navigation>Frontend::Agent::View::TicketSearch</Navigation>
        <Value>
            <Item ValueType="Select" SelectedID="Down">
                <Item ValueType="Option" Value="Down" Translatable="1">Down</Item>
                <Item ValueType="Option" Value="Up" Translatable="1">Up</Item>
            </Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketSearch###SearchArticleCSVTree" Required="1" Valid="1">
        <Description Translatable="1">Exports the whole article tree in search result (it can affect the system performance).</Description>
        <Navigation>Frontend::Agent::View::TicketSearch</Navigation>
        <Value>
            <Item ValueType="Checkbox">0</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketSearch###SearchCSVData" Required="1" Valid="1">
        <Description Translatable="1">Data used to export the search result in CSV format.</Description>
        <Navigation>Frontend::Agent::View::TicketSearch</Navigation>
        <Value>
            <Array>
                <Item Translatable="1">TicketNumber</Item>
                <Item Translatable="1">Age</Item>
                <Item Translatable="1">Created</Item>
                <Item Translatable="1">Closed</Item>
                <Item Translatable="1">FirstLock</Item>
                <Item Translatable="1">FirstResponse</Item>
                <Item Translatable="1">State</Item>
                <Item Translatable="1">Priority</Item>
                <Item Translatable="1">Queue</Item>
                <Item Translatable="1">Lock</Item>
                <Item Translatable="1">Owner</Item>
                <Item Translatable="1">UserFirstname</Item>
                <Item Translatable="1">UserLastname</Item>
                <Item Translatable="1">CustomerID</Item>
                <Item Translatable="1">CustomerName</Item>
                <Item Translatable="1">From</Item>
                <Item Translatable="1">Subject</Item>
                <Item Translatable="1">AccountedTime</Item>
                <Item Translatable="1">ArticleTree</Item>
                <Item Translatable="1">SolutionInMin</Item>
                <Item Translatable="1">SolutionDiffInMin</Item>
                <Item Translatable="1">FirstResponseInMin</Item>
                <Item Translatable="1">FirstResponseDiffInMin</Item>
            </Array>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketSearch###ArticleCreateTime" Required="0" Valid="1">
        <Description Translatable="1">Includes article create times in the ticket search of the agent interface.</Description>
        <Navigation>Frontend::Agent::View::TicketSearch</Navigation>
        <Value>
            <Item ValueType="Checkbox">0</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketSearch###Defaults###Fulltext" UserPreferencesGroup="Advanced" UserModificationActive="1" UserModificationPossible="1" Required="0" Valid="1">
        <Description Translatable="1">Defines the default shown ticket search attribute for ticket search screen.</Description>
        <Navigation>Frontend::Agent::View::TicketSearch</Navigation>
        <Value>
            <Item ValueType="String"></Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketSearch###Defaults###TicketNumber" UserPreferencesGroup="Advanced" UserModificationActive="1" UserModificationPossible="1" Required="0" Valid="0">
        <Description Translatable="1">Defines the default shown ticket search attribute for ticket search screen.</Description>
        <Navigation>Frontend::Agent::View::TicketSearch</Navigation>
        <Value>
            <Item ValueType="String"></Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketSearch###Defaults###Title" UserPreferencesGroup="Advanced" UserModificationActive="1" UserModificationPossible="1" Required="0" Valid="0">
        <Description Translatable="1">Defines the default shown ticket search attribute for ticket search screen.</Description>
        <Navigation>Frontend::Agent::View::TicketSearch</Navigation>
        <Value>
            <Item ValueType="String"></Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketSearch###Defaults###MIMEBase_From" UserPreferencesGroup="Advanced" UserModificationActive="1" UserModificationPossible="1" Required="0" Valid="0">
        <Description Translatable="1">Defines the default shown ticket search attribute for ticket search screen.</Description>
        <Navigation>Frontend::Agent::View::TicketSearch</Navigation>
        <Value>
            <Item ValueType="String"></Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketSearch###Defaults###MIMEBase_To" UserPreferencesGroup="Advanced" UserModificationActive="1" UserModificationPossible="1" Required="0" Valid="0">
        <Description Translatable="1">Defines the default shown ticket search attribute for ticket search screen.</Description>
        <Navigation>Frontend::Agent::View::TicketSearch</Navigation>
        <Value>
            <Item ValueType="String"></Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketSearch###Defaults###MIMEBase_Cc" UserPreferencesGroup="Advanced" UserModificationActive="1" UserModificationPossible="1" Required="0" Valid="0">
        <Description Translatable="1">Defines the default shown ticket search attribute for ticket search screen.</Description>
        <Navigation>Frontend::Agent::View::TicketSearch</Navigation>
        <Value>
            <Item ValueType="String"></Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketSearch###Defaults###MIMEBase_Subject" UserPreferencesGroup="Advanced" UserModificationActive="1" UserModificationPossible="1" Required="0" Valid="0">
        <Description Translatable="1">Defines the default shown ticket search attribute for ticket search screen.</Description>
        <Navigation>Frontend::Agent::View::TicketSearch</Navigation>
        <Value>
            <Item ValueType="String"></Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketSearch###Defaults###MIMEBase_Body" UserPreferencesGroup="Advanced" UserModificationActive="1" UserModificationPossible="1" Required="0" Valid="0">
        <Description Translatable="1">Defines the default shown ticket search attribute for ticket search screen.</Description>
        <Navigation>Frontend::Agent::View::TicketSearch</Navigation>
        <Value>
            <Item ValueType="String"></Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketSearch###Defaults###CustomerID" UserPreferencesGroup="Advanced" UserModificationActive="1" UserModificationPossible="1" Required="0" Valid="0">
        <Description Translatable="1">Defines the default shown ticket search attribute for ticket search screen.</Description>
        <Navigation>Frontend::Agent::View::TicketSearch</Navigation>
        <Value>
            <Item ValueType="String"></Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketSearch###Defaults###CustomerUserLogin" UserPreferencesGroup="Advanced" UserModificationActive="1" UserModificationPossible="1" Required="0" Valid="0">
        <Description Translatable="1">Defines the default shown ticket search attribute for ticket search screen.</Description>
        <Navigation>Frontend::Agent::View::TicketSearch</Navigation>
        <Value>
            <Item ValueType="String"></Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketSearch###Defaults###StateIDs" UserPreferencesGroup="Advanced" UserModificationActive="1" UserModificationPossible="1" Required="0" Valid="0">
        <Description Translatable="1">Defines the default shown ticket search attribute for ticket search screen.</Description>
        <Navigation>Frontend::Agent::View::TicketSearch</Navigation>
        <Value>
            <Array></Array>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketSearch###Defaults###QueueIDs" UserPreferencesGroup="Advanced" UserModificationActive="1" UserModificationPossible="1" Required="0" Valid="0">
        <Description Translatable="1">Defines the default shown ticket search attribute for ticket search screen.</Description>
        <Navigation>Frontend::Agent::View::TicketSearch</Navigation>
        <Value>
            <Array></Array>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketSearch###Defaults###ServiceIDs" Required="0" Valid="0">
        <Description Translatable="1">Defines the default shown ticket search attribute for ticket search screen.</Description>
        <Navigation>Frontend::Agent::View::TicketSearch</Navigation>
        <Value>
            <Array></Array>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketSearch###Defaults###SLAIDs" Required="0" Valid="0">
        <Description Translatable="1">Defines the default shown ticket search attribute for ticket search screen.</Description>
        <Navigation>Frontend::Agent::View::TicketSearch</Navigation>
        <Value>
            <Array></Array>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketSearch###Defaults###TicketCreateTimePoint" UserPreferencesGroup="Advanced" UserModificationActive="1" UserModificationPossible="1" Required="0" Valid="0">
        <Description Translatable="1">Default data to use on attribute for ticket search screen. Example: "TicketCreateTimePointFormat=year;TicketCreateTimePointStart=Last;TicketCreateTimePoint=2;".</Description>
        <Navigation>Frontend::Agent::View::TicketSearch</Navigation>
        <Value>
            <Item ValueType="String"></Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketSearch###Defaults###TicketCreateTimeSlot" UserPreferencesGroup="Advanced" UserModificationActive="1" UserModificationPossible="1" Required="0" Valid="0">
        <Description Translatable="1">Default data to use on attribute for ticket search screen. Example: "TicketCreateTimeStartYear=2010;TicketCreateTimeStartMonth=10;TicketCreateTimeStartDay=4;TicketCreateTimeStopYear=2010;TicketCreateTimeStopMonth=11;TicketCreateTimeStopDay=3;".</Description>
        <Navigation>Frontend::Agent::View::TicketSearch</Navigation>
        <Value>
            <Item ValueType="String"></Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketSearch###Defaults###TicketChangeTimePoint" UserPreferencesGroup="Advanced" UserModificationActive="1" UserModificationPossible="1" Required="0" Valid="0">
        <Description Translatable="1">Defines the default shown ticket search attribute for ticket search screen.</Description>
        <Navigation>Frontend::Agent::View::TicketSearch</Navigation>
        <Value>
            <Item ValueType="String"></Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketSearch###Defaults###TicketChangeTimeSlot" UserPreferencesGroup="Advanced" UserModificationActive="1" UserModificationPossible="1" Required="0" Valid="0">
        <Description Translatable="1">Defines the default shown ticket search attribute for ticket search screen.</Description>
        <Navigation>Frontend::Agent::View::TicketSearch</Navigation>
        <Value>
            <Item ValueType="String"></Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketSearch###Defaults###TicketCloseTimePoint" UserPreferencesGroup="Advanced" UserModificationActive="1" UserModificationPossible="1" Required="0" Valid="0">
        <Description Translatable="1">Defines the default shown ticket search attribute for ticket search screen.</Description>
        <Navigation>Frontend::Agent::View::TicketSearch</Navigation>
        <Value>
            <Item ValueType="String"></Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketSearch###Defaults###TicketCloseTimeSlot" UserPreferencesGroup="Advanced" UserModificationActive="1" UserModificationPossible="1" Required="0" Valid="0">
        <Description Translatable="1">Defines the default shown ticket search attribute for ticket search screen.</Description>
        <Navigation>Frontend::Agent::View::TicketSearch</Navigation>
        <Value>
            <Item ValueType="String"></Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketSearch###Defaults###TicketEscalationTimePoint" UserPreferencesGroup="Advanced" UserModificationActive="1" UserModificationPossible="1" Required="0" Valid="0">
        <Description Translatable="1">Defines the default shown ticket search attribute for ticket search screen.</Description>
        <Navigation>Frontend::Agent::View::TicketSearch</Navigation>
        <Value>
            <Item ValueType="String"></Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketSearch###Defaults###TicketEscalationTimeSlot" UserPreferencesGroup="Advanced" UserModificationActive="1" UserModificationPossible="1" Required="0" Valid="0">
        <Description Translatable="1">Defines the default shown ticket search attribute for ticket search screen.</Description>
        <Navigation>Frontend::Agent::View::TicketSearch</Navigation>
        <Value>
            <Item ValueType="String"></Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketSearch###Defaults###ArticleCreateTimePoint" UserPreferencesGroup="Advanced" UserModificationActive="1" UserModificationPossible="1" Required="0" Valid="0">
        <Description Translatable="1">Defines the default shown ticket search attribute for ticket search screen.</Description>
        <Navigation>Frontend::Agent::View::TicketSearch</Navigation>
        <Value>
            <Item ValueType="String"></Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketSearch###Defaults###ArticleCreateTimeSlot" UserPreferencesGroup="Advanced" UserModificationActive="1" UserModificationPossible="1" Required="0" Valid="0">
        <Description Translatable="1">Defines the default shown ticket search attribute for ticket search screen.</Description>
        <Navigation>Frontend::Agent::View::TicketSearch</Navigation>
        <Value>
            <Item ValueType="String"></Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketSearch###Defaults###SearchInArchive" UserPreferencesGroup="Advanced" UserModificationActive="1" UserModificationPossible="1" Required="0" Valid="0">
        <Description Translatable="1">Defines the default shown ticket search attribute for ticket search screen (AllTickets/ArchivedTickets/NotArchivedTickets).</Description>
        <Navigation>Frontend::Agent::View::TicketSearch</Navigation>
        <Value>
            <Item ValueType="String"></Item>
        </Value>
    </Setting>
    <Setting Name="Frontend::Search###Ticket" Required="0" Valid="1">
        <Description Translatable="1">Search backend router.</Description>
        <Navigation>Frontend::Agent::ModuleRegistration::MainMenu::Search</Navigation>
        <Value>
            <Hash>
                <Item Key="^AgentTicket">Action=AgentTicketSearch;Subaction=AJAX</Item>
            </Hash>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketLockedView###SortBy::Default" UserPreferencesGroup="Advanced" UserModificationActive="1" UserModificationPossible="1" Required="1" Valid="1">
        <Description Translatable="1">Defines the default ticket attribute for ticket sorting in the locked ticket view of the agent interface.</Description>
        <Navigation>Frontend::Agent::View::TicketLocked</Navigation>
        <Value>
            <Item ValueType="Select" SelectedID="Age">
                <Item ValueType="Option" Value="Age" Translatable="1">Age</Item>
                <Item ValueType="Option" Value="TicketNumber" Translatable="1">TicketNumber</Item>
                <Item ValueType="Option" Value="Title" Translatable="1">Title</Item>
                <Item ValueType="Option" Value="Queue" Translatable="1">Queue</Item>
                <Item ValueType="Option" Value="Priority" Translatable="1">Priority</Item>
                <Item ValueType="Option" Value="EscalationTime" Translatable="1">EscalationTime</Item>
            </Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketLockedView###Order::Default" UserPreferencesGroup="Advanced" UserModificationActive="1" UserModificationPossible="1" Required="1" Valid="1">
        <Description Translatable="1">Defines the default ticket order in the ticket locked view of the agent interface. Up: oldest on top. Down: latest on top.</Description>
        <Navigation>Frontend::Agent::View::TicketLocked</Navigation>
        <Value>
            <Item ValueType="Select" SelectedID="Up">
                <Item ValueType="Option" Value="Down" Translatable="1">Down</Item>
                <Item ValueType="Option" Value="Up" Translatable="1">Up</Item>
            </Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketResponsibleView###SortBy::Default" Required="1" Valid="1">
        <Description Translatable="1">Defines the default ticket attribute for ticket sorting in the responsible view of the agent interface.</Description>
        <Navigation>Frontend::Agent::View::TicketResponsible</Navigation>
        <Value>
            <Item ValueType="Select" SelectedID="Age">
                <Item ValueType="Option" Value="Age" Translatable="1">Age</Item>
                <Item ValueType="Option" Value="TicketNumber" Translatable="1">TicketNumber</Item>
                <Item ValueType="Option" Value="Title" Translatable="1">Title</Item>
                <Item ValueType="Option" Value="Queue" Translatable="1">Queue</Item>
                <Item ValueType="Option" Value="Priority" Translatable="1">Priority</Item>
                <Item ValueType="Option" Value="EscalationTime" Translatable="1">EscalationTime</Item>
            </Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketResponsibleView###Order::Default" Required="1" Valid="1">
        <Description Translatable="1">Defines the default ticket order in the responsible view of the agent interface. Up: oldest on top. Down: latest on top.</Description>
        <Navigation>Frontend::Agent::View::TicketResponsible</Navigation>
        <Value>
            <Item ValueType="Select" SelectedID="Up">
                <Item ValueType="Option" Value="Down" Translatable="1">Down</Item>
                <Item ValueType="Option" Value="Up" Translatable="1">Up</Item>
            </Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketWatchView###SortBy::Default" UserPreferencesGroup="Advanced" UserModificationActive="1" UserModificationPossible="1" Required="1" Valid="1">
        <Description Translatable="1">Defines the default ticket attribute for ticket sorting in the watch view of the agent interface.</Description>
        <Navigation>Frontend::Agent::View::TicketWatch</Navigation>
        <Value>
            <Item ValueType="Select" SelectedID="Age">
                <Item ValueType="Option" Value="Age" Translatable="1">Age</Item>
                <Item ValueType="Option" Value="TicketNumber" Translatable="1">TicketNumber</Item>
                <Item ValueType="Option" Value="Title" Translatable="1">Title</Item>
                <Item ValueType="Option" Value="Queue" Translatable="1">Queue</Item>
                <Item ValueType="Option" Value="Priority" Translatable="1">Priority</Item>
                <Item ValueType="Option" Value="EscalationTime" Translatable="1">EscalationTime</Item>
            </Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketWatchView###Order::Default" UserPreferencesGroup="Advanced" UserModificationActive="1" UserModificationPossible="1" Required="1" Valid="1">
        <Description Translatable="1">Defines the default ticket order in the watch view of the agent interface. Up: oldest on top. Down: latest on top.</Description>
        <Navigation>Frontend::Agent::View::TicketWatch</Navigation>
        <Value>
            <Item ValueType="Select" SelectedID="Up">
                <Item ValueType="Option" Value="Down" Translatable="1">Down</Item>
                <Item ValueType="Option" Value="Up" Translatable="1">Up</Item>
            </Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketFreeText###Permission" Required="1" Valid="1">
        <Description Translatable="1">Required permissions to use the ticket free text screen in the agent interface.</Description>
        <Navigation>Frontend::Agent::View::TicketFreeText</Navigation>
        <Value>
            <Item ValueType="String" ValueRegex="" Translatable="1">rw</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketFreeText###RequiredLock" Required="0" Valid="1">
        <Description Translatable="1">Defines if a ticket lock is required in the ticket free text screen of the agent interface (if the ticket isn't locked yet, the ticket gets locked and the current agent will be set automatically as its owner).</Description>
        <Navigation>Frontend::Agent::View::TicketFreeText</Navigation>
        <Value>
            <Item ValueType="Checkbox">0</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketFreeText###TicketType" UserPreferencesGroup="Advanced" UserModificationPossible="1" Required="0" Valid="1">
        <Description Translatable="1">Sets the ticket type in the ticket free text screen of the agent interface (Ticket::Type needs to be enabled).</Description>
        <Navigation>Frontend::Agent::View::TicketFreeText</Navigation>
        <Value>
            <Item ValueType="Checkbox">1</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketFreeText###Service" UserPreferencesGroup="Advanced" UserModificationPossible="1" Required="0" Valid="1">
        <Description Translatable="1">Sets the service in the ticket free text screen of the agent interface (Ticket::Service needs to be enabled).</Description>
        <Navigation>Frontend::Agent::View::TicketFreeText</Navigation>
        <Value>
            <Item ValueType="Checkbox">1</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketFreeText###ServiceMandatory" UserPreferencesGroup="Advanced" UserModificationPossible="1" Required="0" Valid="1">
        <Description Translatable="1">Sets if service must be selected by the agent.</Description>
        <Navigation>Frontend::Agent::View::TicketFreeText</Navigation>
        <Value>
            <Item ValueType="Checkbox">0</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketFreeText###SLAMandatory" UserPreferencesGroup="Advanced" UserModificationPossible="1" Required="0" Valid="1">
        <Description Translatable="1">Sets if SLA must be selected by the agent.</Description>
        <Navigation>Frontend::Agent::View::TicketFreeText</Navigation>
        <Value>
            <Item ValueType="Checkbox">0</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketFreeText###Queue" UserPreferencesGroup="Advanced" UserModificationPossible="1" Required="0" Valid="1">
        <Description Translatable="1">Sets the queue in the ticket free text screen of a zoomed ticket in the agent interface.</Description>
        <Navigation>Frontend::Agent::View::TicketFreeText</Navigation>
        <Value>
            <Item ValueType="Checkbox">0</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketFreeText###QueueMandatory" Required="0" Valid="1">
        <Description Translatable="1">Sets if queue must be selected by the agent.</Description>
        <Navigation>Frontend::Agent::View::TicketFreeText</Navigation>
        <Value>
            <Item ValueType="Checkbox">0</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketFreeText###Owner" UserPreferencesGroup="Advanced" UserModificationPossible="1" Required="0" Valid="1">
        <Description Translatable="1">Sets the ticket owner in the ticket free text screen of the agent interface.</Description>
        <Navigation>Frontend::Agent::View::TicketFreeText</Navigation>
        <Value>
            <Item ValueType="Checkbox">0</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketFreeText###OwnerMandatory" UserPreferencesGroup="Advanced" UserModificationPossible="1" Required="0" Valid="1">
        <Description Translatable="1">Sets if ticket owner must be selected by the agent.</Description>
        <Navigation>Frontend::Agent::View::TicketFreeText</Navigation>
        <Value>
            <Item ValueType="Checkbox">0</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketFreeText###Responsible" UserPreferencesGroup="Advanced" UserModificationPossible="1" Required="0" Valid="1">
        <Description Translatable="1">Sets the responsible agent of the ticket in the ticket free text screen of the agent interface.</Description>
        <Navigation>Frontend::Agent::View::TicketFreeText</Navigation>
        <Value>
            <Item ValueType="Checkbox">0</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketFreeText###ResponsibleMandatory" UserPreferencesGroup="Advanced" UserModificationPossible="1" Required="0" Valid="1">
        <Description Translatable="1">Sets if ticket responsible must be selected by the agent.</Description>
        <Navigation>Frontend::Agent::View::TicketFreeText</Navigation>
        <Value>
            <Item ValueType="Checkbox">0</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketFreeText###State" UserPreferencesGroup="Advanced" UserModificationPossible="1" Required="0" Valid="1">
        <Description Translatable="1">Sets the state of a ticket in the ticket free text screen of the agent interface.</Description>
        <Navigation>Frontend::Agent::View::TicketFreeText</Navigation>
        <Value>
            <Item ValueType="Checkbox">0</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketFreeText###StateMandatory" Required="0" Valid="1">
        <Description Translatable="1">Sets if state must be selected by the agent.</Description>
        <Navigation>Frontend::Agent::View::TicketFreeText</Navigation>
        <Value>
            <Item ValueType="Checkbox">0</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketFreeText###StateType" Required="1" Valid="1">
        <Description Translatable="1">Defines the next state of a ticket after adding a note, in the ticket free text screen of the agent interface.</Description>
        <Navigation>Frontend::Agent::View::TicketFreeText</Navigation>
        <Value>
            <Array>
                <Item Translatable="1">open</Item>
                <Item Translatable="1">closed</Item>
                <Item Translatable="1">pending reminder</Item>
                <Item Translatable="1">pending auto</Item>
            </Array>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketFreeText###StateDefault" UserPreferencesGroup="Advanced" UserModificationPossible="1" Required="0" Valid="0">
        <Description Translatable="1">Defines the default next state of a ticket after adding a note, in the ticket free text screen of the agent interface.</Description>
        <Navigation>Frontend::Agent::View::TicketFreeText</Navigation>
        <Value>
            <Item ValueType="Entity" ValueEntityType="State" ValueRegex="">open</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketFreeText###Note" UserPreferencesGroup="Advanced" UserModificationPossible="1" Required="0" Valid="1">
        <Description Translatable="1">Allows adding notes in the ticket free text screen of the agent interface. Can be overwritten by Ticket::Frontend::NeedAccountedTime.</Description>
        <Navigation>Frontend::Agent::View::TicketFreeText</Navigation>
        <Value>
            <Item ValueType="Checkbox">0</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketFreeText###NoteMandatory" UserPreferencesGroup="Advanced" UserModificationPossible="1" Required="0" Valid="1">
        <Description Translatable="1">Sets if note must be filled in by the agent. Can be overwritten by Ticket::Frontend::NeedAccountedTime.</Description>
        <Navigation>Frontend::Agent::View::TicketFreeText</Navigation>
        <Value>
            <Item ValueType="Checkbox">0</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketFreeText###Subject" UserPreferencesGroup="Advanced" UserModificationPossible="1" Required="0" Valid="1">
        <Description Translatable="1">Defines the default subject of a note in the ticket free text screen of the agent interface.</Description>
        <Navigation>Frontend::Agent::View::TicketFreeText</Navigation>
        <Value>
            <Item ValueType="String" ValueRegex=""></Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketFreeText###Body" UserPreferencesGroup="Advanced" UserModificationPossible="1" Required="0" Valid="1">
        <Description Translatable="1">Defines the default body of a note in the ticket free text screen of the agent interface.</Description>
        <Navigation>Frontend::Agent::View::TicketFreeText</Navigation>
        <Value>
            <Item ValueType="Textarea"></Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketFreeText###InvolvedAgent" UserPreferencesGroup="Advanced" UserModificationPossible="1" Required="1" Valid="1">
        <Description Translatable="1">Shows a list of all the involved agents on this ticket, in the ticket free text screen of the agent interface.</Description>
        <Navigation>Frontend::Agent::View::TicketFreeText</Navigation>
        <Value>
            <Item ValueType="Checkbox">0</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketFreeText###InformAgent" UserPreferencesGroup="Advanced" UserModificationPossible="1" Required="1" Valid="1">
        <Description Translatable="1">Shows a list of all the possible agents (all agents with note permissions on the queue/ticket) to determine who should be informed about this note, in the ticket free text screen of the agent interface.</Description>
        <Navigation>Frontend::Agent::View::TicketFreeText</Navigation>
        <Value>
            <Item ValueType="Checkbox">0</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketFreeText###IsVisibleForCustomerDefault" Required="0" Valid="1">
        <Description Translatable="1">Defines if the note in the ticket free text screen of the agent interface is visible for the customer by default.</Description>
        <Navigation>Frontend::Agent::View::TicketFreeText</Navigation>
        <Value>
            <Item ValueType="Checkbox">0</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketFreeText###Priority" UserPreferencesGroup="Advanced" UserModificationPossible="1" Required="1" Valid="1">
        <Description Translatable="1">Shows the ticket priority options in the ticket free text screen of the agent interface.</Description>
        <Navigation>Frontend::Agent::View::TicketFreeText</Navigation>
        <Value>
            <Item ValueType="Checkbox">0</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketFreeText###PriorityDefault" UserPreferencesGroup="Advanced" UserModificationPossible="1" Required="0" Valid="0">
        <Description Translatable="1">Defines the default ticket priority in the ticket free text screen of the agent interface.</Description>
        <Navigation>Frontend::Agent::View::TicketFreeText</Navigation>
        <Value>
            <Item ValueType="Entity" ValueEntityType="Priority" ValueRegex="">3 normal</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketFreeText###Title" UserPreferencesGroup="Advanced" UserModificationPossible="1" Required="0" Valid="1">
        <Description Translatable="1">Shows the title field in the ticket free text screen of the agent interface.</Description>
        <Navigation>Frontend::Agent::View::TicketFreeText</Navigation>
        <Value>
            <Item ValueType="Checkbox">1</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketFreeText###FormDraft" Required="0" Valid="1">
        <Description Translatable="1">Allows to save current work as draft in the ticket free text screen of the agent interface.</Description>
        <Navigation>Frontend::Agent::View::TicketFreeText</Navigation>
        <Value>
            <Item ValueType="Checkbox">1</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketFreeText###HistoryType" Required="0" Valid="1">
        <Description Translatable="1">Defines the history type for the ticket free text screen action, which gets used for ticket history.</Description>
        <Navigation>Frontend::Agent::View::TicketFreeText</Navigation>
        <Value>
            <Item ValueType="String" ValueRegex="">AddNote</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketFreeText###HistoryComment" Required="0" Valid="1">
        <Description Translatable="1">Defines the history comment for the ticket free text screen action, which gets used for ticket history.</Description>
        <Navigation>Frontend::Agent::View::TicketFreeText</Navigation>
        <Value>
            <Item ValueType="String" ValueRegex="">%%FreeText</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketPhoneOutbound###Permission" Required="1" Valid="1">
        <Description Translatable="1">Required permissions to use the ticket phone outbound screen in the agent interface.</Description>
        <Navigation>Frontend::Agent::View::TicketPhoneOutbound</Navigation>
        <Value>
            <Item ValueType="String" ValueRegex="" Translatable="1">phone</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketPhoneOutbound###RequiredLock" Required="0" Valid="1">
        <Description Translatable="1">Defines if a ticket lock is required in the ticket phone outbound screen of the agent interface (if the ticket isn't locked yet, the ticket gets locked and the current agent will be set automatically as its owner).</Description>
        <Navigation>Frontend::Agent::View::TicketPhoneOutbound</Navigation>
        <Value>
            <Item ValueType="Checkbox">1</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketPhoneOutbound###SenderType" Required="1" Valid="1">
        <Description Translatable="1">Defines the default sender type for phone tickets in the ticket phone outbound screen of the agent interface.</Description>
        <Navigation>Frontend::Agent::View::TicketPhoneOutbound</Navigation>
        <Value>
            <Item ValueType="String" ValueRegex="" Translatable="1">agent</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketPhoneOutbound###Subject" Required="1" Valid="1">
        <Description Translatable="1">Defines the default subject for phone tickets in the ticket phone outbound screen of the agent interface.</Description>
        <Navigation>Frontend::Agent::View::TicketPhoneOutbound</Navigation>
        <Value>
            <Item ValueType="String" ValueRegex=""></Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketPhoneOutbound###Body" Required="1" Valid="1">
        <Description Translatable="1">Defines the default note body text for phone tickets in the ticket phone outbound screen of the agent interface.</Description>
        <Navigation>Frontend::Agent::View::TicketPhoneOutbound</Navigation>
        <Value>
            <Item ValueType="Textarea"></Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketPhoneOutbound###State" Required="0" Valid="1">
        <Description Translatable="1">Defines the default ticket next state after adding a phone note in the ticket phone outbound screen of the agent interface.</Description>
        <Navigation>Frontend::Agent::View::TicketPhoneOutbound</Navigation>
        <Value>
            <Item ValueType="Entity" ValueEntityType="State" ValueRegex="">closed successful</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketPhoneOutbound###StateType" Required="1" Valid="1">
        <Description Translatable="1">Next possible ticket states after adding a phone note in the ticket phone outbound screen of the agent interface.</Description>
        <Navigation>Frontend::Agent::View::TicketPhoneOutbound</Navigation>
        <Value>
            <Array>
                <Item Translatable="1">open</Item>
                <Item Translatable="1">pending auto</Item>
                <Item Translatable="1">pending reminder</Item>
                <Item Translatable="1">closed</Item>
            </Array>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketPhoneOutbound###HistoryType" Required="1" Valid="1">
        <Description Translatable="1">Defines the history type for the ticket phone outbound screen action, which gets used for ticket history in the agent interface.</Description>
        <Navigation>Frontend::Agent::View::TicketPhoneOutbound</Navigation>
        <Value>
            <Item ValueType="String" ValueRegex="">PhoneCallAgent</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketPhoneOutbound###HistoryComment" Required="1" Valid="1">
        <Description Translatable="1">Defines the history comment for the ticket phone outbound screen action, which gets used for ticket history in the agent interface.</Description>
        <Navigation>Frontend::Agent::View::TicketPhoneOutbound</Navigation>
        <Value>
            <Item ValueType="String" ValueRegex=""></Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketPhoneOutbound###FormDraft" Required="0" Valid="1">
        <Description Translatable="1">Allows to save current work as draft in the ticket phone outbound screen of the agent interface.</Description>
        <Navigation>Frontend::Agent::View::TicketPhoneOutbound</Navigation>
        <Value>
            <Item ValueType="Checkbox">1</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketPhoneInbound###Permission" Required="1" Valid="1">
        <Description Translatable="1">Required permissions to use the ticket phone inbound screen in the agent interface.</Description>
        <Navigation>Frontend::Agent::View::TicketPhoneInbound</Navigation>
        <Value>
            <Item ValueType="String" ValueRegex="">phone</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketPhoneInbound###RequiredLock" Required="0" Valid="1">
        <Description Translatable="1">Defines if a ticket lock is required in the ticket phone inbound screen of the agent interface (if the ticket isn't locked yet, the ticket gets locked and the current agent will be set automatically as its owner).</Description>
        <Navigation>Frontend::Agent::View::TicketPhoneInbound</Navigation>
        <Value>
            <Item ValueType="Checkbox">0</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketPhoneInbound###SenderType" Required="1" Valid="1">
        <Description Translatable="1">Defines the default sender type for phone tickets in the ticket phone inbound screen of the agent interface.</Description>
        <Navigation>Frontend::Agent::View::TicketPhoneInbound</Navigation>
        <Value>
            <Item ValueType="String" ValueRegex="">customer</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketPhoneInbound###Subject" Required="1" Valid="1">
        <Description Translatable="1">Defines the default subject for phone tickets in the ticket phone inbound screen of the agent interface.</Description>
        <Navigation>Frontend::Agent::View::TicketPhoneInbound</Navigation>
        <Value>
            <Item ValueType="String" ValueRegex=""></Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketPhoneInbound###Body" Required="1" Valid="1">
        <Description Translatable="1">Defines the default note body text for phone tickets in the ticket phone inbound screen of the agent interface.</Description>
        <Navigation>Frontend::Agent::View::TicketPhoneInbound</Navigation>
        <Value>
            <Item ValueType="Textarea"></Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketPhoneInbound###State" Required="0" Valid="1">
        <Description Translatable="1">Defines the default ticket next state after adding a phone note in the ticket phone inbound screen of the agent interface.</Description>
        <Navigation>Frontend::Agent::View::TicketPhoneInbound</Navigation>
        <Value>
            <Item ValueType="Entity" ValueEntityType="State" ValueRegex="">open</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketPhoneInbound###StateType" Required="1" Valid="1">
        <Description Translatable="1">Next possible ticket states after adding a phone note in the ticket phone inbound screen of the agent interface.</Description>
        <Navigation>Frontend::Agent::View::TicketPhoneInbound</Navigation>
        <Value>
            <Array>
                <Item Translatable="1">open</Item>
                <Item Translatable="1">pending auto</Item>
                <Item Translatable="1">pending reminder</Item>
                <Item Translatable="1">closed</Item>
            </Array>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketPhoneInbound###HistoryType" Required="1" Valid="1">
        <Description Translatable="1">Defines the history type for the ticket phone inbound screen action, which gets used for ticket history in the agent interface.</Description>
        <Navigation>Frontend::Agent::View::TicketPhoneInbound</Navigation>
        <Value>
            <Item ValueType="String" ValueRegex="">PhoneCallCustomer</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketPhoneInbound###HistoryComment" Required="1" Valid="1">
        <Description Translatable="1">Defines the history comment for the ticket phone inbound screen action, which gets used for ticket history in the agent interface.</Description>
        <Navigation>Frontend::Agent::View::TicketPhoneInbound</Navigation>
        <Value>
            <Item ValueType="String" ValueRegex=""></Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketPhoneInbound###FormDraft" Required="0" Valid="1">
        <Description Translatable="1">Allows to save current work as draft in the ticket phone inbound screen of the agent interface.</Description>
        <Navigation>Frontend::Agent::View::TicketPhoneInbound</Navigation>
        <Value>
            <Item ValueType="Checkbox">1</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::NewOwnerSelection" Required="1" Valid="1">
        <Description Translatable="1">Shows an owner selection in phone and email tickets in the agent interface.</Description>
        <Navigation>Frontend::Agent</Navigation>
        <Value>
            <Item ValueType="Checkbox">1</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::NewResponsibleSelection" Required="1" Valid="1">
        <Description Translatable="1">Show a responsible selection in phone and email tickets in the agent interface.</Description>
        <Navigation>Frontend::Agent</Navigation>
        <Value>
            <Item ValueType="Checkbox">1</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::NewQueueSelectionType" Required="1" Valid="1">
        <Description Translatable="1">Defines the recipient target of the phone ticket and the sender of the email ticket ("Queue" shows all queues, "System address" displays all system addresses) in the agent interface.</Description>
        <Navigation>Frontend::Agent</Navigation>
        <Value>
            <Item ValueType="Select" SelectedID="Queue">
                <Item ValueType="Option" Value="Queue" Translatable="1">Queue</Item>
                <Item ValueType="Option" Value="SystemAddress" Translatable="1">System address</Item>
            </Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::NewQueueSelectionString" Required="1" Valid="1">
        <Description Translatable="1">Determines the strings that will be shown as recipient (To:) of the phone ticket and as sender (From:) of the email ticket in the agent interface. For Queue as NewQueueSelectionType "&lt;Queue&gt;" shows the names of the queues and for SystemAddress "&lt;Realname&gt; &lt;&lt;Email&gt;&gt;" shows the name and email of the recipient.</Description>
        <Navigation>Frontend::Agent</Navigation>
        <Value>
            <Item ValueType="String" ValueRegex="">&lt;Queue&gt;</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::NewQueueOwnSelection" Required="0" Valid="0">
        <Description Translatable="1">Determines which options will be valid of the recipient (phone ticket) and the sender (email ticket) in the agent interface.</Description>
        <Navigation>Frontend::Agent</Navigation>
        <Value>
            <Hash>
                <Item Key="1" Translatable="1">First Queue</Item>
                <Item Key="2" Translatable="1">Second Queue</Item>
            </Hash>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::ShowCustomerTickets" Required="1" Valid="1">
        <Description Translatable="1">Shows customer history tickets in AgentTicketPhone, AgentTicketEmail and AgentTicketCustomer.</Description>
        <Navigation>Frontend::Agent</Navigation>
        <Value>
            <Item ValueType="Checkbox">1</Item>
        </Value>
    </Setting>
    <Setting Name="NewTicketInNewWindow::Enabled" Required="1" Valid="1">
        <Description Translatable="1">If enabled, TicketPhone and TicketEmail will be open in new windows.</Description>
        <Navigation>Frontend::Agent</Navigation>
        <Value>
            <Item ValueType="Checkbox">0</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketPhone###Priority" Required="1" Valid="1">
        <Description Translatable="1">Sets the default priority for new phone tickets in the agent interface.</Description>
        <Navigation>Frontend::Agent::View::TicketPhoneNew</Navigation>
        <Value>
            <Item ValueType="Entity" ValueEntityType="Priority" ValueRegex="">3 normal</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketPhone###SenderType" Required="1" Valid="1">
        <Description Translatable="1">Sets the default sender type for new phone ticket in the agent interface.</Description>
        <Navigation>Frontend::Agent::View::TicketPhoneNew</Navigation>
        <Value>
            <Item ValueType="String" ValueRegex="">customer</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketPhone###IsVisibleForCustomer" Required="1" Valid="1">
        <Description Translatable="1">Sets the default article customer visibility for new phone tickets in the agent interface.</Description>
        <Navigation>Frontend::Agent::View::TicketPhoneNew</Navigation>
        <Value>
            <Item ValueType="Checkbox">1</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketPhone::CustomerIDReadOnly" Required="1" Valid="1">
        <Description Translatable="1">Controls if CustomerID is read-only in the agent interface.</Description>
        <Navigation>Frontend::Agent::View::TicketPhoneNew</Navigation>
        <Value>
            <Item ValueType="Checkbox">1</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketPhone::AllowMultipleFrom" Required="1" Valid="1">
        <Description Translatable="1">Controls if more than one from entry can be set in the new phone ticket in the agent interface.</Description>
        <Navigation>Frontend::Agent::View::TicketPhoneNew</Navigation>
        <Value>
            <Item ValueType="Checkbox">1</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketPhone###Subject" Required="1" Valid="1">
        <Description Translatable="1">Sets the default subject for new phone tickets (e.g. 'Phone call') in the agent interface.</Description>
        <Navigation>Frontend::Agent::View::TicketPhoneNew</Navigation>
        <Value>
            <Item ValueType="String" ValueRegex=""></Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketPhone###Body" Required="1" Valid="1">
        <Description Translatable="1">Sets the default note text for new telephone tickets. E.g 'New ticket via call' in the agent interface.</Description>
        <Navigation>Frontend::Agent::View::TicketPhoneNew</Navigation>
        <Value>
            <Item ValueType="Textarea"></Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketPhone###StateDefault" Required="1" Valid="1">
        <Description Translatable="1">Sets the default next state for new phone tickets in the agent interface.</Description>
        <Navigation>Frontend::Agent::View::TicketPhoneNew</Navigation>
        <Value>
            <Item ValueType="Entity" ValueEntityType="State" ValueRegex="">open</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketPhone###StateType" Required="1" Valid="1">
        <Description Translatable="1">Determines the next possible ticket states, after the creation of a new phone ticket in the agent interface.</Description>
        <Navigation>Frontend::Agent::View::TicketPhoneNew</Navigation>
        <Value>
            <Array>
                <Item Translatable="1">open</Item>
                <Item Translatable="1">pending auto</Item>
                <Item Translatable="1">pending reminder</Item>
                <Item Translatable="1">closed</Item>
            </Array>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketPhone###HistoryType" Required="1" Valid="1">
        <Description Translatable="1">Defines the history type for the phone ticket screen action, which gets used for ticket history in the agent interface.</Description>
        <Navigation>Frontend::Agent::View::TicketPhoneNew</Navigation>
        <Value>
            <Item ValueType="String" ValueRegex="">PhoneCallCustomer</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketPhone###HistoryComment" Required="1" Valid="1">
        <Description Translatable="1">Defines the history comment for the phone ticket screen action, which gets used for ticket history in the agent interface.</Description>
        <Navigation>Frontend::Agent::View::TicketPhoneNew</Navigation>
        <Value>
            <Item ValueType="String" ValueRegex=""></Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketPhone###SplitLinkType" Required="0" Valid="1">
        <Description Translatable="1">Sets the default link type of splitted tickets in the agent interface.</Description>
        <Navigation>Frontend::Agent::View::TicketPhoneNew</Navigation>
        <Value>
            <Hash>
                <Item Key="LinkType" Translatable="1">ParentChild</Item>
                <Item Key="Direction" Translatable="1">Target</Item>
            </Hash>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketPhone###ServiceMandatory" Required="0" Valid="1">
        <Description Translatable="1">Sets if service must be selected by the agent.</Description>
        <Navigation>Frontend::Agent::View::TicketPhoneNew</Navigation>
        <Value>
            <Item ValueType="Checkbox">0</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketPhone###SLAMandatory" Required="0" Valid="1">
        <Description Translatable="1">Sets if SLA must be selected by the agent.</Description>
        <Navigation>Frontend::Agent::View::TicketPhoneNew</Navigation>
        <Value>
            <Item ValueType="Checkbox">0</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketEmail###Priority" UserPreferencesGroup="Advanced" UserModificationPossible="1" Required="1" Valid="1">
        <Description Translatable="1">Sets the default priority for new email tickets in the agent interface.</Description>
        <Navigation>Frontend::Agent::View::TicketEmailNew</Navigation>
        <Value>
            <Item ValueType="Entity" ValueEntityType="Priority" ValueRegex="">3 normal</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketEmail###IsVisibleForCustomer" Required="1" Valid="1">
        <Description Translatable="1">Sets the default article customer visibility for new email tickets in the agent interface.</Description>
        <Navigation>Frontend::Agent::View::TicketEmailNew</Navigation>
        <Value>
            <Item ValueType="Checkbox">1</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketEmail###SenderType" Required="1" Valid="1">
        <Description Translatable="1">Sets the default sender type for new email tickets in the agent interface.</Description>
        <Navigation>Frontend::Agent::View::TicketEmailNew</Navigation>
        <Value>
            <Item ValueType="String" ValueRegex="" Translatable="1">agent</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketEmail::CustomerIDReadOnly" UserPreferencesGroup="Advanced" UserModificationPossible="1" Required="1" Valid="1">
        <Description Translatable="1">Controls if CustomerID is read-only in the agent interface.</Description>
        <Navigation>Frontend::Agent::View::TicketEmailNew</Navigation>
        <Value>
            <Item ValueType="Checkbox">1</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketEmail###Subject" UserPreferencesGroup="Advanced" UserModificationPossible="1" Required="1" Valid="1">
        <Description Translatable="1">Sets the default subject for new email tickets (e.g. 'email Outbound') in the agent interface.</Description>
        <Navigation>Frontend::Agent::View::TicketEmailNew</Navigation>
        <Value>
            <Item ValueType="String" ValueRegex=""></Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketEmail###Body" UserPreferencesGroup="Advanced" UserModificationPossible="1" Required="1" Valid="1">
        <Description Translatable="1">Sets the default text for new email tickets in the agent interface.</Description>
        <Navigation>Frontend::Agent::View::TicketEmailNew</Navigation>
        <Value>
            <Item ValueType="Textarea"></Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketEmail###StateDefault" UserPreferencesGroup="Advanced" UserModificationPossible="1" Required="1" Valid="1">
        <Description Translatable="1">Sets the default next ticket state, after the creation of an email ticket in the agent interface.</Description>
        <Navigation>Frontend::Agent::View::TicketEmailNew</Navigation>
        <Value>
            <Item ValueType="Entity" ValueEntityType="State" ValueRegex="">open</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketEmail###StateType" Required="1" Valid="1">
        <Description Translatable="1">Determines the next possible ticket states, after the creation of a new email ticket in the agent interface.</Description>
        <Navigation>Frontend::Agent::View::TicketEmailNew</Navigation>
        <Value>
            <Array>
                <Item Translatable="1">open</Item>
                <Item Translatable="1">pending auto</Item>
                <Item Translatable="1">pending reminder</Item>
                <Item Translatable="1">closed</Item>
            </Array>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketEmail###HistoryType" Required="1" Valid="1">
        <Description Translatable="1">Defines the history type for the email ticket screen action, which gets used for ticket history in the agent interface.</Description>
        <Navigation>Frontend::Agent::View::TicketEmailNew</Navigation>
        <Value>
            <Item ValueType="String" ValueRegex="">EmailAgent</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketEmail###HistoryComment" Required="1" Valid="1">
        <Description Translatable="1">Defines the history comment for the email ticket screen action, which gets used for ticket history in the agent interface.</Description>
        <Navigation>Frontend::Agent::View::TicketEmailNew</Navigation>
        <Value>
            <Item ValueType="String" ValueRegex=""></Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketEmail###ServiceMandatory" UserPreferencesGroup="Advanced" UserModificationPossible="1" Required="0" Valid="1">
        <Description Translatable="1">Sets if service must be selected by the agent.</Description>
        <Navigation>Frontend::Agent::View::TicketEmailNew</Navigation>
        <Value>
            <Item ValueType="Checkbox">0</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketEmail###SLAMandatory" UserPreferencesGroup="Advanced" UserModificationPossible="1" Required="0" Valid="1">
        <Description Translatable="1">Sets if SLA must be selected by the agent.</Description>
        <Navigation>Frontend::Agent::View::TicketEmailNew</Navigation>
        <Value>
            <Item ValueType="Checkbox">0</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketClose###Permission" Required="1" Valid="1">
        <Description Translatable="1">Required permissions to use the close ticket screen in the agent interface.</Description>
        <Navigation>Frontend::Agent::View::TicketClose</Navigation>
        <Value>
            <Item ValueType="String" ValueRegex="">close</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketClose###RequiredLock" Required="0" Valid="1">
        <Description Translatable="1">Defines if a ticket lock is required in the close ticket screen of the agent interface (if the ticket isn't locked yet, the ticket gets locked and the current agent will be set automatically as its owner).</Description>
        <Navigation>Frontend::Agent::View::TicketClose</Navigation>
        <Value>
            <Item ValueType="Checkbox">1</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketClose###TicketType" UserPreferencesGroup="Advanced" UserModificationPossible="1" Required="0" Valid="1">
        <Description Translatable="1">Sets the ticket type in the close ticket screen of the agent interface (Ticket::Type needs to be enabled).</Description>
        <Navigation>Frontend::Agent::View::TicketClose</Navigation>
        <Value>
            <Item ValueType="Checkbox">0</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketClose###Service" UserPreferencesGroup="Advanced" UserModificationPossible="1" Required="0" Valid="1">
        <Description Translatable="1">Sets the service in the close ticket screen of the agent interface (Ticket::Service needs to be enabled).</Description>
        <Navigation>Frontend::Agent::View::TicketClose</Navigation>
        <Value>
            <Item ValueType="Checkbox">0</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketClose###ServiceMandatory" UserPreferencesGroup="Advanced" UserModificationPossible="1" Required="0" Valid="1">
        <Description Translatable="1">Sets if service must be selected by the agent.</Description>
        <Navigation>Frontend::Agent::View::TicketClose</Navigation>
        <Value>
            <Item ValueType="Checkbox">0</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketClose###SLAMandatory" UserPreferencesGroup="Advanced" UserModificationPossible="1" Required="0" Valid="1">
        <Description Translatable="1">Sets if SLA must be selected by the agent.</Description>
        <Navigation>Frontend::Agent::View::TicketClose</Navigation>
        <Value>
            <Item ValueType="Checkbox">0</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketClose###Queue" UserPreferencesGroup="Advanced" UserModificationPossible="1" Required="0" Valid="1">
        <Description Translatable="1">Sets the queue in the ticket close screen of a zoomed ticket in the agent interface.</Description>
        <Navigation>Frontend::Agent::View::TicketClose</Navigation>
        <Value>
            <Item ValueType="Checkbox">0</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketClose###QueueMandatory" Required="0" Valid="1">
        <Description Translatable="1">Sets if queue must be selected by the agent.</Description>
        <Navigation>Frontend::Agent::View::TicketClose</Navigation>
        <Value>
            <Item ValueType="Checkbox">0</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketClose###Owner" UserPreferencesGroup="Advanced" UserModificationPossible="1" Required="0" Valid="1">
        <Description Translatable="1">Sets the ticket owner in the close ticket screen of the agent interface.</Description>
        <Navigation>Frontend::Agent::View::TicketClose</Navigation>
        <Value>
            <Item ValueType="Checkbox">0</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketClose###OwnerMandatory" UserPreferencesGroup="Advanced" UserModificationPossible="1" Required="0" Valid="1">
        <Description Translatable="1">Sets if ticket owner must be selected by the agent.</Description>
        <Navigation>Frontend::Agent::View::TicketClose</Navigation>
        <Value>
            <Item ValueType="Checkbox">0</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketClose###Responsible" UserPreferencesGroup="Advanced" UserModificationPossible="1" Required="0" Valid="1">
        <Description Translatable="1">Sets the responsible agent of the ticket in the close ticket screen of the agent interface.</Description>
        <Navigation>Frontend::Agent::View::TicketClose</Navigation>
        <Value>
            <Item ValueType="Checkbox">0</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketClose###ResponsibleMandatory" UserPreferencesGroup="Advanced" UserModificationPossible="1" Required="0" Valid="1">
        <Description Translatable="1">Sets if ticket responsible must be selected by the agent.</Description>
        <Navigation>Frontend::Agent::View::TicketClose</Navigation>
        <Value>
            <Item ValueType="Checkbox">0</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketClose###State" UserPreferencesGroup="Advanced" UserModificationPossible="1" Required="0" Valid="1">
        <Description Translatable="1">Sets the state of a ticket in the close ticket screen of the agent interface.</Description>
        <Navigation>Frontend::Agent::View::TicketClose</Navigation>
        <Value>
            <Item ValueType="Checkbox">1</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketClose###StateMandatory" Required="0" Valid="1">
        <Description Translatable="1">Sets if state must be selected by the agent.</Description>
        <Navigation>Frontend::Agent::View::TicketClose</Navigation>
        <Value>
            <Item ValueType="Checkbox">0</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketClose###StateType" Required="1" Valid="1">
        <Description Translatable="1">Defines the next state of a ticket after adding a note, in the close ticket screen of the agent interface.</Description>
        <Navigation>Frontend::Agent::View::TicketClose</Navigation>
        <Value>
            <Array>
                <Item Translatable="1">closed</Item>
            </Array>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketClose###StateDefault" UserPreferencesGroup="Advanced" UserModificationPossible="1" Required="0" Valid="1">
        <Description Translatable="1">Defines the default next state of a ticket after adding a note, in the close ticket screen of the agent interface.</Description>
        <Navigation>Frontend::Agent::View::TicketClose</Navigation>
        <Value>
            <Item ValueType="Entity" ValueEntityType="State" ValueRegex="">closed successful</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketClose###Note" UserPreferencesGroup="Advanced" UserModificationPossible="1" Required="0" Valid="1">
        <Description Translatable="1">Allows adding notes in the close ticket screen of the agent interface. Can be overwritten by Ticket::Frontend::NeedAccountedTime.</Description>
        <Navigation>Frontend::Agent::View::TicketClose</Navigation>
        <Value>
            <Item ValueType="Checkbox">1</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketClose###NoteMandatory" UserPreferencesGroup="Advanced" UserModificationPossible="1" Required="0" Valid="1">
        <Description Translatable="1">Sets if note must be filled in by the agent. Can be overwritten by Ticket::Frontend::NeedAccountedTime.</Description>
        <Navigation>Frontend::Agent::View::TicketClose</Navigation>
        <Value>
            <Item ValueType="Checkbox">1</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketClose###Subject" UserPreferencesGroup="Advanced" UserModificationPossible="1" Required="0" Valid="1">
        <Description Translatable="1">Sets the default subject for notes added in the close ticket screen of the agent interface.</Description>
        <Navigation>Frontend::Agent::View::TicketClose</Navigation>
        <Value>
            <Item ValueType="String" ValueRegex=""></Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketClose###Body" UserPreferencesGroup="Advanced" UserModificationPossible="1" Required="0" Valid="1">
        <Description Translatable="1">Sets the default body text for notes added in the close ticket screen of the agent interface.</Description>
        <Navigation>Frontend::Agent::View::TicketClose</Navigation>
        <Value>
            <Item ValueType="Textarea"></Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketClose###InvolvedAgent" UserPreferencesGroup="Advanced" UserModificationPossible="1" Required="1" Valid="1">
        <Description Translatable="1">Shows a list of all the involved agents on this ticket, in the close ticket screen of the agent interface.</Description>
        <Navigation>Frontend::Agent::View::TicketClose</Navigation>
        <Value>
            <Item ValueType="Checkbox">0</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketClose###InformAgent" UserPreferencesGroup="Advanced" UserModificationPossible="1" Required="1" Valid="1">
        <Description Translatable="1">Shows a list of all the possible agents (all agents with note permissions on the queue/ticket) to determine who should be informed about this note, in the close ticket screen of the agent interface.</Description>
        <Navigation>Frontend::Agent::View::TicketClose</Navigation>
        <Value>
            <Item ValueType="Checkbox">0</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketClose###IsVisibleForCustomerDefault" Required="0" Valid="1">
        <Description Translatable="1">Defines if the note in the close ticket screen of the agent interface is visible for the customer by default.</Description>
        <Navigation>Frontend::Agent::View::TicketClose</Navigation>
        <Value>
            <Item ValueType="Checkbox">0</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketClose###Priority" UserPreferencesGroup="Advanced" UserModificationPossible="1" Required="1" Valid="1">
        <Description Translatable="1">Shows the ticket priority options in the close ticket screen of the agent interface.</Description>
        <Navigation>Frontend::Agent::View::TicketClose</Navigation>
        <Value>
            <Item ValueType="Checkbox">0</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketClose###PriorityDefault" UserPreferencesGroup="Advanced" UserModificationPossible="1" Required="0" Valid="0">
        <Description Translatable="1">Defines the default ticket priority in the close ticket screen of the agent interface.</Description>
        <Navigation>Frontend::Agent::View::TicketClose</Navigation>
        <Value>
            <Item ValueType="Entity" ValueEntityType="Priority" ValueRegex="">3 normal</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketClose###Title" UserPreferencesGroup="Advanced" UserModificationPossible="1" Required="0" Valid="1">
        <Description Translatable="1">Shows the title field in the close ticket screen of the agent interface.</Description>
        <Navigation>Frontend::Agent::View::TicketClose</Navigation>
        <Value>
            <Item ValueType="Checkbox">0</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketClose###FormDraft" Required="0" Valid="1">
        <Description Translatable="1">Allows to save current work as draft in the close ticket screen of the agent interface.</Description>
        <Navigation>Frontend::Agent::View::TicketClose</Navigation>
        <Value>
            <Item ValueType="Checkbox">1</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketClose###HistoryType" Required="0" Valid="1">
        <Description Translatable="1">Defines the history type for the close ticket screen action, which gets used for ticket history in the agent interface.</Description>
        <Navigation>Frontend::Agent::View::TicketClose</Navigation>
        <Value>
            <Item ValueType="String" ValueRegex="">AddNote</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketClose###HistoryComment" Required="0" Valid="1">
        <Description Translatable="1">Defines the history comment for the close ticket screen action, which gets used for ticket history in the agent interface.</Description>
        <Navigation>Frontend::Agent::View::TicketClose</Navigation>
        <Value>
            <Item ValueType="String" ValueRegex="">%%Close</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketNote###Permission" Required="1" Valid="1">
        <Description Translatable="1">Required permissions to use the ticket note screen in the agent interface.</Description>
        <Navigation>Frontend::Agent::View::TicketNote</Navigation>
        <Value>
            <Item ValueType="String" ValueRegex="">note</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketNote###RequiredLock" Required="0" Valid="1">
        <Description Translatable="1">Defines if a ticket lock is required in the ticket note screen of the agent interface (if the ticket isn't locked yet, the ticket gets locked and the current agent will be set automatically as its owner).</Description>
        <Navigation>Frontend::Agent::View::TicketNote</Navigation>
        <Value>
            <Item ValueType="Checkbox">0</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketNote###TicketType" UserPreferencesGroup="Advanced" UserModificationPossible="1" Required="0" Valid="1">
        <Description Translatable="1">Sets the ticket type in the ticket note screen of the agent interface (Ticket::Type needs to be enabled).</Description>
        <Navigation>Frontend::Agent::View::TicketNote</Navigation>
        <Value>
            <Item ValueType="Checkbox">0</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketNote###Service" UserPreferencesGroup="Advanced" UserModificationPossible="1" Required="0" Valid="1">
        <Description Translatable="1">Sets the service in the ticket note screen of the agent interface (Ticket::Service needs to be enabled).</Description>
        <Navigation>Frontend::Agent::View::TicketNote</Navigation>
        <Value>
            <Item ValueType="Checkbox">0</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketNote###ServiceMandatory" UserPreferencesGroup="Advanced" UserModificationPossible="1" Required="0" Valid="1">
        <Description Translatable="1">Sets if service must be selected by the agent.</Description>
        <Navigation>Frontend::Agent::View::TicketNote</Navigation>
        <Value>
            <Item ValueType="Checkbox">0</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketNote###SLAMandatory" UserPreferencesGroup="Advanced" UserModificationPossible="1" Required="0" Valid="1">
        <Description Translatable="1">Sets if SLA must be selected by the agent.</Description>
        <Navigation>Frontend::Agent::View::TicketNote</Navigation>
        <Value>
            <Item ValueType="Checkbox">0</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketNote###Queue" UserPreferencesGroup="Advanced" UserModificationPossible="1" Required="0" Valid="1">
        <Description Translatable="1">Sets the queue in the ticket note screen of a zoomed ticket in the agent interface.</Description>
        <Navigation>Frontend::Agent::View::TicketNote</Navigation>
        <Value>
            <Item ValueType="Checkbox">0</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketNote###QueueMandatory" Required="0" Valid="1">
        <Description Translatable="1">Sets if queue must be selected by the agent.</Description>
        <Navigation>Frontend::Agent::View::TicketNote</Navigation>
        <Value>
            <Item ValueType="Checkbox">0</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketNote###Owner" UserPreferencesGroup="Advanced" UserModificationPossible="1" Required="0" Valid="1">
        <Description Translatable="1">Sets the ticket owner in the ticket note screen of the agent interface.</Description>
        <Navigation>Frontend::Agent::View::TicketNote</Navigation>
        <Value>
            <Item ValueType="Checkbox">0</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketNote###OwnerMandatory" UserPreferencesGroup="Advanced" UserModificationPossible="1" Required="0" Valid="1">
        <Description Translatable="1">Sets if ticket owner must be selected by the agent.</Description>
        <Navigation>Frontend::Agent::View::TicketNote</Navigation>
        <Value>
            <Item ValueType="Checkbox">0</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketNote###Responsible" UserPreferencesGroup="Advanced" UserModificationPossible="1" Required="0" Valid="1">
        <Description Translatable="1">Sets the responsible agent of the ticket in the ticket note screen of the agent interface.</Description>
        <Navigation>Frontend::Agent::View::TicketNote</Navigation>
        <Value>
            <Item ValueType="Checkbox">0</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketNote###ResponsibleMandatory" UserPreferencesGroup="Advanced" UserModificationPossible="1" Required="0" Valid="1">
        <Description Translatable="1">Sets if ticket responsible must be selected by the agent.</Description>
        <Navigation>Frontend::Agent::View::TicketNote</Navigation>
        <Value>
            <Item ValueType="Checkbox">0</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketNote###State" UserPreferencesGroup="Advanced" UserModificationPossible="1" Required="0" Valid="1">
        <Description Translatable="1">Sets the state of a ticket in the ticket note screen of the agent interface.</Description>
        <Navigation>Frontend::Agent::View::TicketNote</Navigation>
        <Value>
            <Item ValueType="Checkbox">0</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketNote###StateMandatory" Required="0" Valid="1">
        <Description Translatable="1">Sets if state must be selected by the agent.</Description>
        <Navigation>Frontend::Agent::View::TicketNote</Navigation>
        <Value>
            <Item ValueType="Checkbox">0</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketNote###StateType" Required="1" Valid="1">
        <Description Translatable="1">Defines the next state of a ticket after adding a note, in the ticket note screen of the agent interface.</Description>
        <Navigation>Frontend::Agent::View::TicketNote</Navigation>
        <Value>
            <Array>
                <Item Translatable="1">open</Item>
                <Item Translatable="1">closed</Item>
                <Item Translatable="1">pending reminder</Item>
                <Item Translatable="1">pending auto</Item>
            </Array>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketNote###StateDefault" UserPreferencesGroup="Advanced" UserModificationPossible="1" Required="0" Valid="0">
        <Description Translatable="1">Defines the default next state of a ticket after adding a note, in the ticket note screen of the agent interface.</Description>
        <Navigation>Frontend::Agent::View::TicketNote</Navigation>
        <Value>
            <Item ValueType="Entity" ValueEntityType="State" ValueRegex="">open</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketNote###Note" UserPreferencesGroup="Advanced" UserModificationPossible="1" Required="0" Valid="1">
        <Description Translatable="1">Allows adding notes in the ticket note screen of the agent interface. Can be overwritten by Ticket::Frontend::NeedAccountedTime.</Description>
        <Navigation>Frontend::Agent::View::TicketNote</Navigation>
        <Value>
            <Item ValueType="Checkbox">1</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketNote###NoteMandatory" UserPreferencesGroup="Advanced" UserModificationPossible="1" Required="0" Valid="1">
        <Description Translatable="1">Sets if note must be filled in by the agent. Can be overwritten by Ticket::Frontend::NeedAccountedTime.</Description>
        <Navigation>Frontend::Agent::View::TicketNote</Navigation>
        <Value>
            <Item ValueType="Checkbox">1</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketNote###Subject" UserPreferencesGroup="Advanced" UserModificationPossible="1" Required="0" Valid="1">
        <Description Translatable="1">Sets the default subject for notes added in the ticket note screen of the agent interface.</Description>
        <Navigation>Frontend::Agent::View::TicketNote</Navigation>
        <Value>
            <Item ValueType="String" ValueRegex=""></Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketNote###Body" UserPreferencesGroup="Advanced" UserModificationPossible="1" Required="0" Valid="1">
        <Description Translatable="1">Sets the default body text for notes added in the ticket note screen of the agent interface.</Description>
        <Navigation>Frontend::Agent::View::TicketNote</Navigation>
        <Value>
            <Item ValueType="Textarea"></Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketNote###InvolvedAgent" UserPreferencesGroup="Advanced" UserModificationPossible="1" Required="1" Valid="1">
        <Description Translatable="1">Shows a list of all the involved agents on this ticket, in the ticket note screen of the agent interface.</Description>
        <Navigation>Frontend::Agent::View::TicketNote</Navigation>
        <Value>
            <Item ValueType="Checkbox">0</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketNote###InformAgent" UserPreferencesGroup="Advanced" UserModificationPossible="1" Required="1" Valid="1">
        <Description Translatable="1">Shows a list of all the possible agents (all agents with note permissions on the queue/ticket) to determine who should be informed about this note, in the ticket note screen of the agent interface.</Description>
        <Navigation>Frontend::Agent::View::TicketNote</Navigation>
        <Value>
            <Item ValueType="Checkbox">0</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketNote###IsVisibleForCustomerDefault" Required="0" Valid="1">
        <Description Translatable="1">Defines if the note in the ticket note screen of the agent interface is visible for the customer by default.</Description>
        <Navigation>Frontend::Agent::View::TicketNote</Navigation>
        <Value>
            <Item ValueType="Checkbox">0</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketNote###Priority" UserPreferencesGroup="Advanced" UserModificationPossible="1" Required="1" Valid="1">
        <Description Translatable="1">Shows the ticket priority options in the ticket note screen of the agent interface.</Description>
        <Navigation>Frontend::Agent::View::TicketNote</Navigation>
        <Value>
            <Item ValueType="Checkbox">0</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketNote###PriorityDefault" UserPreferencesGroup="Advanced" UserModificationPossible="1" Required="0" Valid="0">
        <Description Translatable="1">Defines the default ticket priority in the ticket note screen of the agent interface.</Description>
        <Navigation>Frontend::Agent::View::TicketNote</Navigation>
        <Value>
            <Item ValueType="Entity" ValueEntityType="Priority" ValueRegex="">3 normal</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketNote###Title" UserPreferencesGroup="Advanced" UserModificationPossible="1" Required="0" Valid="1">
        <Description Translatable="1">Shows the title field in the ticket note screen of the agent interface.</Description>
        <Navigation>Frontend::Agent::View::TicketNote</Navigation>
        <Value>
            <Item ValueType="Checkbox">0</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketNote###FormDraft" Required="0" Valid="1">
        <Description Translatable="1">Allows to save current work as draft in the ticket note screen of the agent interface.</Description>
        <Navigation>Frontend::Agent::View::TicketNote</Navigation>
        <Value>
            <Item ValueType="Checkbox">1</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketNote###HistoryType" Required="0" Valid="1">
        <Description Translatable="1">Defines the history type for the ticket note screen action, which gets used for ticket history in the agent interface.</Description>
        <Navigation>Frontend::Agent::View::TicketNote</Navigation>
        <Value>
            <Item ValueType="String" ValueRegex="">AddNote</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketNote###HistoryComment" Required="0" Valid="1">
        <Description Translatable="1">Defines the history comment for the ticket note screen action, which gets used for ticket history in the agent interface.</Description>
        <Navigation>Frontend::Agent::View::TicketNote</Navigation>
        <Value>
            <Item ValueType="String" ValueRegex="">%%Note</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketOwner###Permission" Required="1" Valid="1">
        <Description Translatable="1">Required permissions to use the ticket owner screen of a zoomed ticket in the agent interface.</Description>
        <Navigation>Frontend::Agent::View::TicketOwner</Navigation>
        <Value>
            <Item ValueType="String" ValueRegex="">owner</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketOwner###RequiredLock" Required="0" Valid="1">
        <Description Translatable="1">Defines if a ticket lock is required in the ticket owner screen of a zoomed ticket in the agent interface (if the ticket isn't locked yet, the ticket gets locked and the current agent will be set automatically as its owner).</Description>
        <Navigation>Frontend::Agent::View::TicketOwner</Navigation>
        <Value>
            <Item ValueType="Checkbox">0</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketOwner###TicketType" Required="0" Valid="1">
        <Description Translatable="1">Sets the ticket type in the ticket owner screen of a zoomed ticket in the agent interface (Ticket::Type needs to be enabled).</Description>
        <Navigation>Frontend::Agent::View::TicketOwner</Navigation>
        <Value>
            <Item ValueType="Checkbox">0</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketOwner###Service" Required="0" Valid="1">
        <Description Translatable="1">Sets the service in the ticket owner screen of a zoomed ticket in the agent interface (Ticket::Service needs to be enabled).</Description>
        <Navigation>Frontend::Agent::View::TicketOwner</Navigation>
        <Value>
            <Item ValueType="Checkbox">0</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketOwner###ServiceMandatory" Required="0" Valid="1">
        <Description Translatable="1">Sets if service must be selected by the agent.</Description>
        <Navigation>Frontend::Agent::View::TicketOwner</Navigation>
        <Value>
            <Item ValueType="Checkbox">0</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketOwner###SLAMandatory" Required="0" Valid="1">
        <Description Translatable="1">Sets if SLA must be selected by the agent.</Description>
        <Navigation>Frontend::Agent::View::TicketOwner</Navigation>
        <Value>
            <Item ValueType="Checkbox">0</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketOwner###Queue" Required="0" Valid="1">
        <Description Translatable="1">Sets the queue in the ticket owner screen of a zoomed ticket in the agent interface.</Description>
        <Navigation>Frontend::Agent::View::TicketOwner</Navigation>
        <Value>
            <Item ValueType="Checkbox">0</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketOwner###QueueMandatory" Required="0" Valid="1">
        <Description Translatable="1">Sets if queue must be selected by the agent.</Description>
        <Navigation>Frontend::Agent::View::TicketOwner</Navigation>
        <Value>
            <Item ValueType="Checkbox">0</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketOwner###Owner" Required="0" Valid="1">
        <Description Translatable="1">Sets the ticket owner in the ticket owner screen of a zoomed ticket in the agent interface.</Description>
        <Navigation>Frontend::Agent::View::TicketOwner</Navigation>
        <Value>
            <Item ValueType="Checkbox">1</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketOwner###OwnerMandatory" Required="0" Valid="1">
        <Description Translatable="1">Sets if ticket owner must be selected by the agent.</Description>
        <Navigation>Frontend::Agent::View::TicketOwner</Navigation>
        <Value>
            <Item ValueType="Checkbox">1</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketOwner###Responsible" Required="0" Valid="1">
        <Description Translatable="1">Sets the responsible agent of the ticket in the ticket owner screen of a zoomed ticket in the agent interface.</Description>
        <Navigation>Frontend::Agent::View::TicketOwner</Navigation>
        <Value>
            <Item ValueType="Checkbox">0</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketOwner###ResponsibleMandatory" Required="0" Valid="1">
        <Description Translatable="1">Sets if ticket responsible must be selected by the agent.</Description>
        <Navigation>Frontend::Agent::View::TicketOwner</Navigation>
        <Value>
            <Item ValueType="Checkbox">0</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketOwner###State" Required="0" Valid="1">
        <Description Translatable="1">Sets the state of the ticket in the ticket owner screen of a zoomed ticket in the agent interface.</Description>
        <Navigation>Frontend::Agent::View::TicketOwner</Navigation>
        <Value>
            <Item ValueType="Checkbox">0</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketOwner###StateMandatory" Required="0" Valid="1">
        <Description Translatable="1">Sets if state must be selected by the agent.</Description>
        <Navigation>Frontend::Agent::View::TicketOwner</Navigation>
        <Value>
            <Item ValueType="Checkbox">0</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketOwner###StateType" Required="1" Valid="1">
        <Description Translatable="1">Defines the next state of a ticket after adding a note, in the ticket owner screen of a zoomed ticket in the agent interface.</Description>
        <Navigation>Frontend::Agent::View::TicketOwner</Navigation>
        <Value>
            <Array>
                <Item Translatable="1">open</Item>
                <Item Translatable="1">pending reminder</Item>
                <Item Translatable="1">pending auto</Item>
            </Array>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketOwner###StateDefault" Required="0" Valid="1">
        <Description Translatable="1">Defines the default next state of a ticket after adding a note, in the ticket owner screen of a zoomed ticket in the agent interface.</Description>
        <Navigation>Frontend::Agent::View::TicketOwner</Navigation>
        <Value>
            <Item ValueType="Entity" ValueEntityType="State" ValueRegex="">open</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketOwner###Note" Required="0" Valid="1">
        <Description Translatable="1">Allows adding notes in the ticket owner screen of a zoomed ticket in the agent interface. Can be overwritten by Ticket::Frontend::NeedAccountedTime.</Description>
        <Navigation>Frontend::Agent::View::TicketOwner</Navigation>
        <Value>
            <Item ValueType="Checkbox">1</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketOwner###NoteMandatory" Required="0" Valid="1">
        <Description Translatable="1">Sets if note must be filled in by the agent. Can be overwritten by Ticket::Frontend::NeedAccountedTime.</Description>
        <Navigation>Frontend::Agent::View::TicketOwner</Navigation>
        <Value>
            <Item ValueType="Checkbox">1</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketOwner###Subject" Required="0" Valid="1">
        <Description Translatable="1">Sets the default subject for notes added in the ticket owner screen of a zoomed ticket in the agent interface.</Description>
        <Navigation>Frontend::Agent::View::TicketOwner</Navigation>
        <Value>
            <Item ValueType="String" ValueRegex=""></Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketOwner###Body" Required="0" Valid="1">
        <Description Translatable="1">Sets the default body text for notes added in the ticket owner screen of a zoomed ticket in the agent interface.</Description>
        <Navigation>Frontend::Agent::View::TicketOwner</Navigation>
        <Value>
            <Item ValueType="Textarea"></Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketOwner###InvolvedAgent" Required="1" Valid="1">
        <Description Translatable="1">Shows a list of all the involved agents on this ticket, in the ticket owner screen of a zoomed ticket in the agent interface.</Description>
        <Navigation>Frontend::Agent::View::TicketOwner</Navigation>
        <Value>
            <Item ValueType="Checkbox">0</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketOwner###InformAgent" Required="1" Valid="1">
        <Description Translatable="1">Shows a list of all the possible agents (all agents with note permissions on the queue/ticket) to determine who should be informed about this note, in the ticket owner screen of a zoomed ticket in the agent interface.</Description>
        <Navigation>Frontend::Agent::View::TicketOwner</Navigation>
        <Value>
            <Item ValueType="Checkbox">0</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketOwner###IsVisibleForCustomerDefault" Required="0" Valid="1">
        <Description Translatable="1">Defines if the note in the ticket owner screen of the agent interface is visible for the customer by default.</Description>
        <Navigation>Frontend::Agent::View::TicketOwner</Navigation>
        <Value>
            <Item ValueType="Checkbox">0</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketOwner###Priority" Required="1" Valid="1">
        <Description Translatable="1">Shows the ticket priority options in the ticket owner screen of a zoomed ticket in the agent interface.</Description>
        <Navigation>Frontend::Agent::View::TicketOwner</Navigation>
        <Value>
            <Item ValueType="Checkbox">0</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketOwner###PriorityDefault" Required="0" Valid="0">
        <Description Translatable="1">Defines the default ticket priority in the ticket owner screen of a zoomed ticket in the agent interface.</Description>
        <Navigation>Frontend::Agent::View::TicketOwner</Navigation>
        <Value>
            <Item ValueType="Entity" ValueEntityType="Priority" ValueRegex="">3 normal</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketOwner###Title" Required="0" Valid="1">
        <Description Translatable="1">Shows the title field in the ticket owner screen of a zoomed ticket in the agent interface.</Description>
        <Navigation>Frontend::Agent::View::TicketOwner</Navigation>
        <Value>
            <Item ValueType="Checkbox">0</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketOwner###FormDraft" Required="0" Valid="1">
        <Description Translatable="1">Allows to save current work as draft in the ticket owner screen of the agent interface.</Description>
        <Navigation>Frontend::Agent::View::TicketOwner</Navigation>
        <Value>
            <Item ValueType="Checkbox">1</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketOwner###HistoryType" Required="0" Valid="1">
        <Description Translatable="1">Defines the history type for the ticket owner screen action, which gets used for ticket history in the agent interface.</Description>
        <Navigation>Frontend::Agent::View::TicketOwner</Navigation>
        <Value>
            <Item ValueType="String" ValueRegex="">AddNote</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketOwner###HistoryComment" Required="0" Valid="1">
        <Description Translatable="1">Defines the history comment for the ticket owner screen action, which gets used for ticket history in the agent interface.</Description>
        <Navigation>Frontend::Agent::View::TicketOwner</Navigation>
        <Value>
            <Item ValueType="String" ValueRegex="">%%Owner</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketPending###Permission" Required="1" Valid="1">
        <Description Translatable="1">Required permissions to use the ticket pending screen of a zoomed ticket in the agent interface.</Description>
        <Navigation>Frontend::Agent::View::TicketPending</Navigation>
        <Value>
            <Item ValueType="String" ValueRegex="" Translatable="1">pending</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketPending###RequiredLock" Required="0" Valid="1">
        <Description Translatable="1">Defines if a ticket lock is required in the ticket pending screen of a zoomed ticket in the agent interface (if the ticket isn't locked yet, the ticket gets locked and the current agent will be set automatically as its owner).</Description>
        <Navigation>Frontend::Agent::View::TicketPending</Navigation>
        <Value>
            <Item ValueType="Checkbox">1</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketPending###TicketType" Required="0" Valid="1">
        <Description Translatable="1">Sets the ticket type in the ticket pending screen of a zoomed ticket in the agent interface (Ticket::Type needs to be enabled).</Description>
        <Navigation>Frontend::Agent::View::TicketPending</Navigation>
        <Value>
            <Item ValueType="Checkbox">0</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketPending###Service" Required="0" Valid="1">
        <Description Translatable="1">Sets the service in the ticket pending screen of a zoomed ticket in the agent interface (Ticket::Service needs to be enabled).</Description>
        <Navigation>Frontend::Agent::View::TicketPending</Navigation>
        <Value>
            <Item ValueType="Checkbox">0</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketPending###ServiceMandatory" Required="0" Valid="1">
        <Description Translatable="1">Sets if service must be selected by the agent.</Description>
        <Navigation>Frontend::Agent::View::TicketPending</Navigation>
        <Value>
            <Item ValueType="Checkbox">0</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketPending###SLAMandatory" Required="0" Valid="1">
        <Description Translatable="1">Sets if SLA must be selected by the agent.</Description>
        <Navigation>Frontend::Agent::View::TicketPending</Navigation>
        <Value>
            <Item ValueType="Checkbox">0</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketPending###Queue" Required="0" Valid="1">
        <Description Translatable="1">Sets the queue in the ticket pending screen of a zoomed ticket in the agent interface.</Description>
        <Navigation>Frontend::Agent::View::TicketPending</Navigation>
        <Value>
            <Item ValueType="Checkbox">0</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketPending###QueueMandatory" Required="0" Valid="1">
        <Description Translatable="1">Sets if queue must be selected by the agent.</Description>
        <Navigation>Frontend::Agent::View::TicketPending</Navigation>
        <Value>
            <Item ValueType="Checkbox">0</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketPending###Owner" Required="0" Valid="1">
        <Description Translatable="1">Sets the ticket owner in the ticket pending screen of a zoomed ticket in the agent interface.</Description>
        <Navigation>Frontend::Agent::View::TicketPending</Navigation>
        <Value>
            <Item ValueType="Checkbox">0</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketPending###OwnerMandatory" Required="0" Valid="1">
        <Description Translatable="1">Sets if ticket owner must be selected by the agent.</Description>
        <Navigation>Frontend::Agent::View::TicketPending</Navigation>
        <Value>
            <Item ValueType="Checkbox">0</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketPending###Responsible" Required="0" Valid="1">
        <Description Translatable="1">Sets the responsible agent of the ticket in the ticket pending screen of a zoomed ticket in the agent interface.</Description>
        <Navigation>Frontend::Agent::View::TicketPending</Navigation>
        <Value>
            <Item ValueType="Checkbox">0</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketPending###ResponsibleMandatory" Required="0" Valid="1">
        <Description Translatable="1">Sets if ticket responsible must be selected by the agent.</Description>
        <Navigation>Frontend::Agent::View::TicketPending</Navigation>
        <Value>
            <Item ValueType="Checkbox">0</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketPending###State" Required="0" Valid="1">
        <Description Translatable="1">Sets the state of the ticket in the ticket pending screen of a zoomed ticket in the agent interface.</Description>
        <Navigation>Frontend::Agent::View::TicketPending</Navigation>
        <Value>
            <Item ValueType="Checkbox">1</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketPending###StateMandatory" Required="0" Valid="1">
        <Description Translatable="1">Sets if state must be selected by the agent.</Description>
        <Navigation>Frontend::Agent::View::TicketPending</Navigation>
        <Value>
            <Item ValueType="Checkbox">0</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketPending###StateType" Required="1" Valid="1">
        <Description Translatable="1">Defines the next state of a ticket after adding a note, in the ticket pending screen of a zoomed ticket in the agent interface.</Description>
        <Navigation>Frontend::Agent::View::TicketPending</Navigation>
        <Value>
            <Array>
                <Item Translatable="1">pending reminder</Item>
                <Item Translatable="1">pending auto</Item>
            </Array>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketPending###StateDefault" Required="0" Valid="1">
        <Description Translatable="1">Defines the default next state of a ticket after adding a note, in the ticket pending screen of a zoomed ticket in the agent interface.</Description>
        <Navigation>Frontend::Agent::View::TicketPending</Navigation>
        <Value>
            <Item ValueType="Entity" ValueEntityType="State" ValueRegex="">pending reminder</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketPending###Note" Required="0" Valid="1">
        <Description Translatable="1">Allows adding notes in the ticket pending screen of a zoomed ticket in the agent interface. Can be overwritten by Ticket::Frontend::NeedAccountedTime.</Description>
        <Navigation>Frontend::Agent::View::TicketPending</Navigation>
        <Value>
            <Item ValueType="Checkbox">1</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketPending###NoteMandatory" Required="0" Valid="1">
        <Description Translatable="1">Sets if note must be filled in by the agent. Can be overwritten by Ticket::Frontend::NeedAccountedTime.</Description>
        <Navigation>Frontend::Agent::View::TicketPending</Navigation>
        <Value>
            <Item ValueType="Checkbox">1</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketPending###Subject" Required="0" Valid="1">
        <Description Translatable="1">Sets the default subject for notes added in the ticket pending screen of a zoomed ticket in the agent interface.</Description>
        <Navigation>Frontend::Agent::View::TicketPending</Navigation>
        <Value>
            <Item ValueType="String" ValueRegex=""></Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketPending###Body" Required="0" Valid="1">
        <Description Translatable="1">Sets the default body text for notes added in the ticket pending screen of a zoomed ticket in the agent interface.</Description>
        <Navigation>Frontend::Agent::View::TicketPending</Navigation>
        <Value>
            <Item ValueType="Textarea"></Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketPending###InvolvedAgent" Required="1" Valid="1">
        <Description Translatable="1">Shows a list of all the involved agents on this ticket, in the ticket pending screen of a zoomed ticket in the agent interface.</Description>
        <Navigation>Frontend::Agent::View::TicketPending</Navigation>
        <Value>
            <Item ValueType="Checkbox">0</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketPending###InformAgent" Required="1" Valid="1">
        <Description Translatable="1">Shows a list of all the possible agents (all agents with note permissions on the queue/ticket) to determine who should be informed about this note, in the ticket pending screen of a zoomed ticket in the agent interface.</Description>
        <Navigation>Frontend::Agent::View::TicketPending</Navigation>
        <Value>
            <Item ValueType="Checkbox">0</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketPending###IsVisibleForCustomerDefault" Required="0" Valid="1">
        <Description Translatable="1">Defines if the note in the ticket pending screen of the agent interface is visible for the customer by default.</Description>
        <Navigation>Frontend::Agent::View::TicketPending</Navigation>
        <Value>
            <Item ValueType="Checkbox">0</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketPending###Priority" Required="1" Valid="1">
        <Description Translatable="1">Shows the ticket priority options in the ticket pending screen of a zoomed ticket in the agent interface.</Description>
        <Navigation>Frontend::Agent::View::TicketPending</Navigation>
        <Value>
            <Item ValueType="Checkbox">0</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketPending###PriorityDefault" Required="0" Valid="0">
        <Description Translatable="1">Defines the default ticket priority in the ticket pending screen of a zoomed ticket in the agent interface.</Description>
        <Navigation>Frontend::Agent::View::TicketPending</Navigation>
        <Value>
            <Item ValueType="Entity" ValueEntityType="Priority" ValueRegex="">3 normal</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketPending###Title" Required="0" Valid="1">
        <Description Translatable="1">Shows the title field in the ticket pending screen of a zoomed ticket in the agent interface.</Description>
        <Navigation>Frontend::Agent::View::TicketPending</Navigation>
        <Value>
            <Item ValueType="Checkbox">0</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketPending###FormDraft" Required="0" Valid="1">
        <Description Translatable="1">Allows to save current work as draft in the ticket pending screen of the agent interface.</Description>
        <Navigation>Frontend::Agent::View::TicketPending</Navigation>
        <Value>
            <Item ValueType="Checkbox">1</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketPending###HistoryType" Required="0" Valid="1">
        <Description Translatable="1">Defines the history type for the ticket pending screen action, which gets used for ticket history in the agent interface.</Description>
        <Navigation>Frontend::Agent::View::TicketPending</Navigation>
        <Value>
            <Item ValueType="String" ValueRegex="">AddNote</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketPending###HistoryComment" Required="0" Valid="1">
        <Description Translatable="1">Defines the history comment for the ticket pending screen action, which gets used for ticket history in the agent interface.</Description>
        <Navigation>Frontend::Agent::View::TicketPending</Navigation>
        <Value>
            <Item ValueType="String" ValueRegex="">%%Pending</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketPriority###Permission" Required="1" Valid="1">
        <Description Translatable="1">Required permissions to use the ticket priority screen of a zoomed ticket in the agent interface.</Description>
        <Navigation>Frontend::Agent::View::TicketPriority</Navigation>
        <Value>
            <Item ValueType="String" ValueRegex="">priority</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketPriority###RequiredLock" Required="0" Valid="1">
        <Description Translatable="1">Defines if a ticket lock is required in the ticket priority screen of a zoomed ticket in the agent interface (if the ticket isn't locked yet, the ticket gets locked and the current agent will be set automatically as its owner).</Description>
        <Navigation>Frontend::Agent::View::TicketPriority</Navigation>
        <Value>
            <Item ValueType="Checkbox">1</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketPriority###TicketType" Required="0" Valid="1">
        <Description Translatable="1">Sets the ticket type in the ticket priority screen of a zoomed ticket in the agent interface (Ticket::Type needs to be enabled).</Description>
        <Navigation>Frontend::Agent::View::TicketPriority</Navigation>
        <Value>
            <Item ValueType="Checkbox">0</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketPriority###Service" Required="0" Valid="1">
        <Description Translatable="1">Sets the service in the ticket priority screen of a zoomed ticket in the agent interface (Ticket::Service needs to be enabled).</Description>
        <Navigation>Frontend::Agent::View::TicketPriority</Navigation>
        <Value>
            <Item ValueType="Checkbox">0</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketPriority###ServiceMandatory" Required="0" Valid="1">
        <Description Translatable="1">Sets if service must be selected by the agent.</Description>
        <Navigation>Frontend::Agent::View::TicketPriority</Navigation>
        <Value>
            <Item ValueType="Checkbox">0</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketPriority###SLAMandatory" Required="0" Valid="1">
        <Description Translatable="1">Sets if SLA must be selected by the agent.</Description>
        <Navigation>Frontend::Agent::View::TicketPriority</Navigation>
        <Value>
            <Item ValueType="Checkbox">0</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketPriority###Queue" Required="0" Valid="1">
        <Description Translatable="1">Sets the queue in the ticket priority screen of a zoomed ticket in the agent interface.</Description>
        <Navigation>Frontend::Agent::View::TicketPriority</Navigation>
        <Value>
            <Item ValueType="Checkbox">0</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketPriority###QueueMandatory" Required="0" Valid="1">
        <Description Translatable="1">Sets if queue must be selected by the agent.</Description>
        <Navigation>Frontend::Agent::View::TicketPriority</Navigation>
        <Value>
            <Item ValueType="Checkbox">0</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketPriority###Owner" Required="0" Valid="1">
        <Description Translatable="1">Sets the ticket owner in the ticket priority screen of a zoomed ticket in the agent interface.</Description>
        <Navigation>Frontend::Agent::View::TicketPriority</Navigation>
        <Value>
            <Item ValueType="Checkbox">0</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketPriority###OwnerMandatory" Required="0" Valid="1">
        <Description Translatable="1">Sets if ticket owner must be selected by the agent.</Description>
        <Navigation>Frontend::Agent::View::TicketPriority</Navigation>
        <Value>
            <Item ValueType="Checkbox">0</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketPriority###Responsible" Required="0" Valid="1">
        <Description Translatable="1">Sets the responsible agent of the ticket in the ticket priority screen of a zoomed ticket in the agent interface.</Description>
        <Navigation>Frontend::Agent::View::TicketPriority</Navigation>
        <Value>
            <Item ValueType="Checkbox">0</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketPriority###ResponsibleMandatory" Required="0" Valid="1">
        <Description Translatable="1">Sets if ticket responsible must be selected by the agent.</Description>
        <Navigation>Frontend::Agent::View::TicketPriority</Navigation>
        <Value>
            <Item ValueType="Checkbox">0</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketPriority###State" Required="0" Valid="1">
        <Description Translatable="1">Sets the state of the ticket in the ticket priority screen of a zoomed ticket in the agent interface.</Description>
        <Navigation>Frontend::Agent::View::TicketPriority</Navigation>
        <Value>
            <Item ValueType="Checkbox">0</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketPriority###StateMandatory" Required="0" Valid="1">
        <Description Translatable="1">Sets if state must be selected by the agent.</Description>
        <Navigation>Frontend::Agent::View::TicketPriority</Navigation>
        <Value>
            <Item ValueType="Checkbox">0</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketPriority###StateType" Required="1" Valid="1">
        <Description Translatable="1">Defines the next state of a ticket after adding a note, in the ticket priority screen of a zoomed ticket in the agent interface.</Description>
        <Navigation>Frontend::Agent::View::TicketPriority</Navigation>
        <Value>
            <Array>
                <Item Translatable="1">open</Item>
                <Item Translatable="1">pending reminder</Item>
                <Item Translatable="1">pending auto</Item>
            </Array>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketPriority###StateDefault" Required="0" Valid="1">
        <Description Translatable="1">Defines the default next state of a ticket after adding a note, in the ticket priority screen of a zoomed ticket in the agent interface.</Description>
        <Navigation>Frontend::Agent::View::TicketPriority</Navigation>
        <Value>
            <Item ValueType="Entity" ValueEntityType="State" ValueRegex="">open</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketPriority###Note" Required="0" Valid="1">
        <Description Translatable="1">Allows adding notes in the ticket priority screen of a zoomed ticket in the agent interface. Can be overwritten by Ticket::Frontend::NeedAccountedTime.</Description>
        <Navigation>Frontend::Agent::View::TicketPriority</Navigation>
        <Value>
            <Item ValueType="Checkbox">1</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketPriority###NoteMandatory" Required="0" Valid="1">
        <Description Translatable="1">Sets if note must be filled in by the agent. Can be overwritten by Ticket::Frontend::NeedAccountedTime.</Description>
        <Navigation>Frontend::Agent::View::TicketPriority</Navigation>
        <Value>
            <Item ValueType="Checkbox">1</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketPriority###Subject" Required="0" Valid="1">
        <Description Translatable="1">Sets the default subject for notes added in the ticket priority screen of a zoomed ticket in the agent interface.</Description>
        <Navigation>Frontend::Agent::View::TicketPriority</Navigation>
        <Value>
            <Item ValueType="String" ValueRegex=""></Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketPriority###Body" Required="0" Valid="1">
        <Description Translatable="1">Sets the default body text for notes added in the ticket priority screen of a zoomed ticket in the agent interface.</Description>
        <Navigation>Frontend::Agent::View::TicketPriority</Navigation>
        <Value>
            <Item ValueType="Textarea"></Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketPriority###InvolvedAgent" Required="1" Valid="1">
        <Description Translatable="1">Shows a list of all the involved agents on this ticket, in the ticket priority screen of a zoomed ticket in the agent interface.</Description>
        <Navigation>Frontend::Agent::View::TicketPriority</Navigation>
        <Value>
            <Item ValueType="Checkbox">0</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketPriority###InformAgent" Required="1" Valid="1">
        <Description Translatable="1">Shows a list of all the possible agents (all agents with note permissions on the queue/ticket) to determine who should be informed about this note, in the ticket priority screen of a zoomed ticket in the agent interface.</Description>
        <Navigation>Frontend::Agent::View::TicketPriority</Navigation>
        <Value>
            <Item ValueType="Checkbox">0</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketPriority###IsVisibleForCustomerDefault" Required="0" Valid="1">
        <Description Translatable="1">Defines if the note in the ticket priority screen of the agent interface is visible for the customer by default.</Description>
        <Navigation>Frontend::Agent::View::TicketPriority</Navigation>
        <Value>
            <Item ValueType="Checkbox">0</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketPriority###Priority" Required="0" Valid="1">
        <Description Translatable="1">Shows the ticket priority options in the ticket priority screen of a zoomed ticket in the agent interface.</Description>
        <Navigation>Frontend::Agent::View::TicketPriority</Navigation>
        <Value>
            <Item ValueType="Checkbox">1</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketPriority###PriorityDefault" Required="0" Valid="0">
        <Description Translatable="1">Defines the default ticket priority in the ticket priority screen of a zoomed ticket in the agent interface.</Description>
        <Navigation>Frontend::Agent::View::TicketPriority</Navigation>
        <Value>
            <Item ValueType="Entity" ValueEntityType="Priority" ValueRegex="">3 normal</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketPriority###Title" Required="0" Valid="1">
        <Description Translatable="1">Shows the title field in the ticket priority screen of a zoomed ticket in the agent interface.</Description>
        <Navigation>Frontend::Agent::View::TicketPriority</Navigation>
        <Value>
            <Item ValueType="Checkbox">0</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketPriority###FormDraft" Required="0" Valid="1">
        <Description Translatable="1">Allows to save current work as draft in the ticket priority screen of the agent interface.</Description>
        <Navigation>Frontend::Agent::View::TicketPriority</Navigation>
        <Value>
            <Item ValueType="Checkbox">1</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketPriority###HistoryType" Required="0" Valid="1">
        <Description Translatable="1">Defines the history type for the ticket priority screen action, which gets used for ticket history in the agent interface.</Description>
        <Navigation>Frontend::Agent::View::TicketPriority</Navigation>
        <Value>
            <Item ValueType="String" ValueRegex="">AddNote</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketPriority###HistoryComment" Required="0" Valid="1">
        <Description Translatable="1">Defines the history comment for the ticket priority screen action, which gets used for ticket history in the agent interface.</Description>
        <Navigation>Frontend::Agent::View::TicketPriority</Navigation>
        <Value>
            <Item ValueType="String" ValueRegex="">%%Priority</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketResponsible###Permission" Required="1" Valid="1">
        <Description Translatable="1">Required permissions to use the ticket responsible screen in the agent interface.</Description>
        <Navigation>Frontend::Agent::View::TicketResponsible</Navigation>
        <Value>
            <Item ValueType="String" ValueRegex="" Translatable="1">responsible</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketResponsible###RequiredLock" Required="0" Valid="1">
        <Description Translatable="1">Defines if a ticket lock is required in the ticket responsible screen of the agent interface (if the ticket isn't locked yet, the ticket gets locked and the current agent will be set automatically as its owner).</Description>
        <Navigation>Frontend::Agent::View::TicketResponsible</Navigation>
        <Value>
            <Item ValueType="Checkbox">0</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketResponsible###TicketType" Required="0" Valid="1">
        <Description Translatable="1">Sets the ticket type in the ticket responsible screen of the agent interface (Ticket::Type needs to be enabled).</Description>
        <Navigation>Frontend::Agent::View::TicketResponsible</Navigation>
        <Value>
            <Item ValueType="Checkbox">0</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketResponsible###Service" Required="0" Valid="1">
        <Description Translatable="1">Sets the service in the ticket responsible screen of the agent interface (Ticket::Service needs to be enabled).</Description>
        <Navigation>Frontend::Agent::View::TicketResponsible</Navigation>
        <Value>
            <Item ValueType="Checkbox">0</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketResponsible###ServiceMandatory" Required="0" Valid="1">
        <Description Translatable="1">Sets if service must be selected by the agent.</Description>
        <Navigation>Frontend::Agent::View::TicketResponsible</Navigation>
        <Value>
            <Item ValueType="Checkbox">0</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketResponsible###SLAMandatory" Required="0" Valid="1">
        <Description Translatable="1">Sets if SLA must be selected by the agent.</Description>
        <Navigation>Frontend::Agent::View::TicketResponsible</Navigation>
        <Value>
            <Item ValueType="Checkbox">0</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketResponsible###Queue" Required="0" Valid="1">
        <Description Translatable="1">Sets the queue in the ticket responsible screen of a zoomed ticket in the agent interface.</Description>
        <Navigation>Frontend::Agent::View::TicketResponsible</Navigation>
        <Value>
            <Item ValueType="Checkbox">0</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketResponsible###QueueMandatory" Required="0" Valid="1">
        <Description Translatable="1">Sets if queue must be selected by the agent.</Description>
        <Navigation>Frontend::Agent::View::TicketResponsible</Navigation>
        <Value>
            <Item ValueType="Checkbox">0</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketResponsible###Owner" Required="0" Valid="1">
        <Description Translatable="1">Sets the ticket owner in the ticket responsible screen of the agent interface.</Description>
        <Navigation>Frontend::Agent::View::TicketResponsible</Navigation>
        <Value>
            <Item ValueType="Checkbox">0</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketResponsible###OwnerMandatory" Required="0" Valid="1">
        <Description Translatable="1">Sets if ticket owner must be selected by the agent.</Description>
        <Navigation>Frontend::Agent::View::TicketResponsible</Navigation>
        <Value>
            <Item ValueType="Checkbox">0</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketResponsible###Responsible" Required="0" Valid="1">
        <Description Translatable="1">Sets the responsible agent of the ticket in the ticket responsible screen of the agent interface.</Description>
        <Navigation>Frontend::Agent::View::TicketResponsible</Navigation>
        <Value>
            <Item ValueType="Checkbox">1</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketResponsible###ResponsibleMandatory" Required="0" Valid="1">
        <Description Translatable="1">Sets if ticket responsible must be selected by the agent.</Description>
        <Navigation>Frontend::Agent::View::TicketResponsible</Navigation>
        <Value>
            <Item ValueType="Checkbox">1</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketResponsible###State" Required="0" Valid="1">
        <Description Translatable="1">Sets the state of a ticket in the ticket responsible screen of the agent interface.</Description>
        <Navigation>Frontend::Agent::View::TicketResponsible</Navigation>
        <Value>
            <Item ValueType="Checkbox">0</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketResponsible###StateMandatory" Required="0" Valid="1">
        <Description Translatable="1">Sets if state must be selected by the agent.</Description>
        <Navigation>Frontend::Agent::View::TicketResponsible</Navigation>
        <Value>
            <Item ValueType="Checkbox">0</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketResponsible###StateType" Required="1" Valid="1">
        <Description Translatable="1">Defines the next state of a ticket after adding a note, in the ticket responsible screen of the agent interface.</Description>
        <Navigation>Frontend::Agent::View::TicketResponsible</Navigation>
        <Value>
            <Array>
                <Item>open</Item>
                <Item>pending reminder</Item>
                <Item>pending auto</Item>
            </Array>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketResponsible###StateDefault" Required="0" Valid="1">
        <Description Translatable="1">Defines the default next state of a ticket after adding a note, in the ticket responsible screen of the agent interface.</Description>
        <Navigation>Frontend::Agent::View::TicketResponsible</Navigation>
        <Value>
            <Item ValueType="Entity" ValueEntityType="State" ValueRegex="">open</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketResponsible###Note" Required="0" Valid="1">
        <Description Translatable="1">Allows adding notes in the ticket responsible screen of the agent interface. Can be overwritten by Ticket::Frontend::NeedAccountedTime.</Description>
        <Navigation>Frontend::Agent::View::TicketResponsible</Navigation>
        <Value>
            <Item ValueType="Checkbox">1</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketResponsible###NoteMandatory" Required="0" Valid="1">
        <Description Translatable="1">Sets if note must be filled in by the agent. Can be overwritten by Ticket::Frontend::NeedAccountedTime.</Description>
        <Navigation>Frontend::Agent::View::TicketResponsible</Navigation>
        <Value>
            <Item ValueType="Checkbox">1</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketResponsible###Subject" Required="0" Valid="1">
        <Description Translatable="1">Sets the default subject for notes added in the ticket responsible screen of the agent interface.</Description>
        <Navigation>Frontend::Agent::View::TicketResponsible</Navigation>
        <Value>
            <Item ValueType="String" ValueRegex=""></Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketResponsible###Body" Required="0" Valid="1">
        <Description Translatable="1">Sets the default body text for notes added in the ticket responsible screen of the agent interface.</Description>
        <Navigation>Frontend::Agent::View::TicketResponsible</Navigation>
        <Value>
            <Item ValueType="Textarea"></Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketResponsible###InvolvedAgent" Required="1" Valid="1">
        <Description Translatable="1">Shows a list of all the involved agents on this ticket, in the ticket responsible screen of the agent interface.</Description>
        <Navigation>Frontend::Agent::View::TicketResponsible</Navigation>
        <Value>
            <Item ValueType="Checkbox">0</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketResponsible###InformAgent" Required="1" Valid="1">
        <Description Translatable="1">Shows a list of all the possible agents (all agents with note permissions on the queue/ticket) to determine who should be informed about this note, in the ticket responsible screen of the agent interface.</Description>
        <Navigation>Frontend::Agent::View::TicketResponsible</Navigation>
        <Value>
            <Item ValueType="Checkbox">0</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketResponsible###IsVisibleForCustomerDefault" Required="0" Valid="1">
        <Description Translatable="1">Defines if the note in the ticket responsible screen of the agent interface is visible for the customer by default.</Description>
        <Navigation>Frontend::Agent::View::TicketResponsible</Navigation>
        <Value>
            <Item ValueType="Checkbox">0</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketResponsible###Priority" Required="1" Valid="1">
        <Description Translatable="1">Shows the ticket priority options in the ticket responsible screen of the agent interface.</Description>
        <Navigation>Frontend::Agent::View::TicketResponsible</Navigation>
        <Value>
            <Item ValueType="Checkbox">0</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketResponsible###PriorityDefault" Required="0" Valid="0">
        <Description Translatable="1">Defines the default ticket priority in the ticket responsible screen of the agent interface.</Description>
        <Navigation>Frontend::Agent::View::TicketResponsible</Navigation>
        <Value>
            <Item ValueType="Entity" ValueEntityType="Priority" ValueRegex="">3 normal</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketResponsible###Title" Required="0" Valid="1">
        <Description Translatable="1">Shows the title field in the ticket responsible screen of the agent interface.</Description>
        <Navigation>Frontend::Agent::View::TicketResponsible</Navigation>
        <Value>
            <Item ValueType="Checkbox">1</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketResponsible###FormDraft" Required="0" Valid="1">
        <Description Translatable="1">Allows to save current work as draft in the ticket responsible screen of the agent interface.</Description>
        <Navigation>Frontend::Agent::View::TicketResponsible</Navigation>
        <Value>
            <Item ValueType="Checkbox">1</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketResponsible###HistoryType" Required="0" Valid="1">
        <Description Translatable="1">Defines the history type for the ticket responsible screen action, which gets used for ticket history in the agent interface.</Description>
        <Navigation>Frontend::Agent::View::TicketResponsible</Navigation>
        <Value>
            <Item ValueType="String" ValueRegex="">AddNote</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketResponsible###HistoryComment" Required="0" Valid="1">
        <Description Translatable="1">Defines the history comment for the ticket responsible screen action, which gets used for ticket history in the agent interface.</Description>
        <Navigation>Frontend::Agent::View::TicketResponsible</Navigation>
        <Value>
            <Item ValueType="String" ValueRegex="">%%Responsible</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketBulk###RequiredLock" Required="0" Valid="1">
        <Description Translatable="1">Automatically lock and set owner to current Agent after selecting for an Bulk Action.</Description>
        <Navigation>Frontend::Agent::View::TicketBulk</Navigation>
        <Value>
            <Item ValueType="Checkbox">1</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketBulk###TicketType" UserPreferencesGroup="Advanced" UserModificationPossible="1" Required="0" Valid="1">
        <Description Translatable="1">Sets the ticket type in the ticket bulk screen of the agent interface.</Description>
        <Navigation>Frontend::Agent::View::TicketBulk</Navigation>
        <Value>
            <Item ValueType="Checkbox">1</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketBulk###Owner" UserPreferencesGroup="Advanced" UserModificationPossible="1" Required="0" Valid="1">
        <Description Translatable="1">Sets the ticket owner in the ticket bulk screen of the agent interface.</Description>
        <Navigation>Frontend::Agent::View::TicketBulk</Navigation>
        <Value>
            <Item ValueType="Checkbox">1</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketBulk###Responsible" UserPreferencesGroup="Advanced" UserModificationPossible="1" Required="0" Valid="1">
        <Description Translatable="1">Sets the responsible agent of the ticket in the ticket bulk screen of the agent interface.</Description>
        <Navigation>Frontend::Agent::View::TicketBulk</Navigation>
        <Value>
            <Item ValueType="Checkbox">1</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketBulk###State" UserPreferencesGroup="Advanced" UserModificationPossible="1" Required="0" Valid="1">
        <Description Translatable="1">Sets the state of a ticket in the ticket bulk screen of the agent interface.</Description>
        <Navigation>Frontend::Agent::View::TicketBulk</Navigation>
        <Value>
            <Item ValueType="Checkbox">1</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketBulk###StateType" Required="1" Valid="1">
        <Description Translatable="1">Defines the next state of a ticket, in the ticket bulk screen of the agent interface.</Description>
        <Navigation>Frontend::Agent::View::TicketBulk</Navigation>
        <Value>
            <Array>
                <Item Translatable="1">open</Item>
                <Item Translatable="1">closed</Item>
                <Item Translatable="1">pending reminder</Item>
                <Item Translatable="1">pending auto</Item>
            </Array>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketBulk###StateDefault" UserPreferencesGroup="Advanced" UserModificationPossible="1" Required="0" Valid="0">
        <Description Translatable="1">Defines the default next state of a ticket, in the ticket bulk screen of the agent interface.</Description>
        <Navigation>Frontend::Agent::View::TicketBulk</Navigation>
        <Value>
            <Item ValueType="Entity" ValueEntityType="State" ValueRegex="">open</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketBulk###Priority" UserPreferencesGroup="Advanced" UserModificationPossible="1" Required="0" Valid="1">
        <Description Translatable="1">Shows the ticket priority options in the ticket bulk screen of the agent interface.</Description>
        <Navigation>Frontend::Agent::View::TicketBulk</Navigation>
        <Value>
            <Item ValueType="Checkbox">1</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketBulk###PriorityDefault" UserPreferencesGroup="Advanced" UserModificationPossible="1" Required="0" Valid="0">
        <Description Translatable="1">Defines the default ticket priority in the ticket bulk screen of the agent interface.</Description>
        <Navigation>Frontend::Agent::View::TicketBulk</Navigation>
        <Value>
            <Item ValueType="Entity" ValueEntityType="Priority" ValueRegex="">3 normal</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketBulk###IsVisibleForCustomerDefault" Required="0" Valid="1">
        <Description Translatable="1">Defines if the note in the ticket bulk screen of the agent interface is visible for the customer by default.</Description>
        <Navigation>Frontend::Agent::View::TicketBulk</Navigation>
        <Value>
            <Item ValueType="Checkbox">0</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::MoveType" Required="1" Valid="1">
        <Description Translatable="1">Determines if the list of possible queues to move to ticket into should be displayed in a dropdown list or in a new window in the agent interface. If "New Window" is set you can add a move note to the ticket.</Description>
        <Navigation>Frontend::Agent::View::TicketMove</Navigation>
        <Value>
            <Item ValueType="Select" SelectedID="form">
                <Item ValueType="Option" Value="link" Translatable="1">New Window</Item>
                <Item ValueType="Option" Value="form" Translatable="1">Dropdown</Item>
            </Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketMove###RequiredLock" Required="0" Valid="1">
        <Description Translatable="1">Automatically lock and set owner to current Agent after opening the move ticket screen of the agent interface.</Description>
        <Navigation>Frontend::Agent::View::TicketMove</Navigation>
        <Value>
            <Item ValueType="Checkbox">1</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketMove###State" UserPreferencesGroup="Advanced" UserModificationPossible="1" Required="0" Valid="1">
        <Description Translatable="1">Allows to set a new ticket state in the move ticket screen of the agent interface.</Description>
        <Navigation>Frontend::Agent::View::TicketMove</Navigation>
        <Value>
            <Item ValueType="Checkbox">1</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketMove###StateMandatory" Required="0" Valid="1">
        <Description Translatable="1">Sets if state must be selected by the agent.</Description>
        <Navigation>Frontend::Agent::View::TicketMove</Navigation>
        <Value>
            <Item ValueType="Checkbox">0</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketMove###StateType" Required="1" Valid="1">
        <Description Translatable="1">Defines the next state of a ticket after being moved to another queue, in the move ticket screen of the agent interface.</Description>
        <Navigation>Frontend::Agent::View::TicketMove</Navigation>
        <Value>
            <Array>
                <Item Translatable="1">open</Item>
                <Item Translatable="1">closed</Item>
            </Array>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketMove###Priority" UserPreferencesGroup="Advanced" UserModificationPossible="1" Required="1" Valid="1">
        <Description Translatable="1">Shows the ticket priority options in the move ticket screen of the agent interface.</Description>
        <Navigation>Frontend::Agent::View::TicketMove</Navigation>
        <Value>
            <Item ValueType="Checkbox">0</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketMove###Note" UserPreferencesGroup="Advanced" UserModificationPossible="1" Required="0" Valid="1">
        <Description Translatable="1">Allows adding notes in the ticket free text screen of the agent interface. Can be overwritten by Ticket::Frontend::NeedAccountedTime.</Description>
        <Navigation>Frontend::Agent::View::TicketMove</Navigation>
        <Value>
            <Item ValueType="Checkbox">0</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketMove###NoteMandatory" UserPreferencesGroup="Advanced" UserModificationPossible="1" Required="0" Valid="1">
        <Description Translatable="1">Sets if note must be filled in by the agent. Can be overwritten by Ticket::Frontend::NeedAccountedTime.</Description>
        <Navigation>Frontend::Agent::View::TicketMove</Navigation>
        <Value>
            <Item ValueType="Checkbox">0</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketMove###FormDraft" Required="0" Valid="1">
        <Description Translatable="1">Allows to save current work as draft in the ticket move screen of the agent interface.</Description>
        <Navigation>Frontend::Agent::View::TicketMove</Navigation>
        <Value>
            <Item ValueType="Checkbox">1</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketBounce###Permission" Required="1" Valid="1">
        <Description Translatable="1">Required permissions to use the ticket bounce screen in the agent interface.</Description>
        <Navigation>Frontend::Agent::View::TicketBounce</Navigation>
        <Value>
            <Item ValueType="String" ValueRegex="" Translatable="1">bounce</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketBounce###RequiredLock" Required="0" Valid="1">
        <Description Translatable="1">Defines if a ticket lock is required in the ticket bounce screen of the agent interface (if the ticket isn't locked yet, the ticket gets locked and the current agent will be set automatically as its owner).</Description>
        <Navigation>Frontend::Agent::View::TicketBounce</Navigation>
        <Value>
            <Item ValueType="Checkbox">1</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketBounce###StateDefault" UserPreferencesGroup="Advanced" UserModificationPossible="1" Required="0" Valid="1">
        <Description Translatable="1">Defines the default next state of a ticket after being bounced, in the ticket bounce screen of the agent interface.</Description>
        <Navigation>Frontend::Agent::View::TicketBounce</Navigation>
        <Value>
            <Item ValueType="Entity" ValueEntityType="State" ValueRegex="">closed successful</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketBounce###StateType" Required="1" Valid="1">
        <Description Translatable="1">Defines the next state of a ticket after being bounced, in the ticket bounce screen of the agent interface.</Description>
        <Navigation>Frontend::Agent::View::TicketBounce</Navigation>
        <Value>
            <Array>
                <Item Translatable="1">open</Item>
                <Item Translatable="1">closed</Item>
            </Array>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::BounceText" Required="1" Valid="1">
        <Description Translatable="1">Defines the default ticket bounced notification for customer/sender in the ticket bounce screen of the agent interface.</Description>
        <Navigation>Frontend::Agent::View::TicketBounce</Navigation>
        <Value>
            <Item ValueType="Textarea" Translatable="1">Your email with ticket number "&lt;OTRS_TICKET&gt;" is bounced to "&lt;OTRS_BOUNCE_TO&gt;". Contact this address for further information.</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketCompose###Permission" Required="1" Valid="1">
        <Description Translatable="1">Required permissions to use the ticket compose screen in the agent interface.</Description>
        <Navigation>Frontend::Agent::View::TicketCompose</Navigation>
        <Value>
            <Item ValueType="String" ValueRegex="" Translatable="1">compose</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketCompose###RequiredLock" Required="0" Valid="1">
        <Description Translatable="1">Defines if a ticket lock is required in the ticket compose screen of the agent interface (if the ticket isn't locked yet, the ticket gets locked and the current agent will be set automatically as its owner).</Description>
        <Navigation>Frontend::Agent::View::TicketCompose</Navigation>
        <Value>
            <Item ValueType="Checkbox">1</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketCompose###StateDefault" UserPreferencesGroup="Advanced" UserModificationPossible="1" Required="0" Valid="1">
        <Description Translatable="1">Defines the default next state of a ticket if it is composed / answered in the ticket compose screen of the agent interface.</Description>
        <Navigation>Frontend::Agent::View::TicketCompose</Navigation>
        <Value>
            <Item ValueType="Entity" ValueEntityType="State" ValueRegex="">open</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketCompose###StateType" Required="1" Valid="1">
        <Description Translatable="1">Defines the next possible states after composing / answering a ticket in the ticket compose screen of the agent interface.</Description>
        <Navigation>Frontend::Agent::View::TicketCompose</Navigation>
        <Value>
            <Array>
                <Item Translatable="1">open</Item>
                <Item Translatable="1">closed</Item>
                <Item Translatable="1">pending auto</Item>
                <Item Translatable="1">pending reminder</Item>
            </Array>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketCompose###IsVisibleForCustomerDefault" Required="1" Valid="1">
        <Description Translatable="1">Defines if the message in the ticket compose screen of the agent interface is visible for the customer by default.</Description>
        <Navigation>Frontend::Agent::View::TicketCompose</Navigation>
        <Value>
            <Item ValueType="Checkbox">1</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketCompose###FormDraft" Required="0" Valid="1">
        <Description Translatable="1">Allows to save current work as draft in the ticket compose screen of the agent interface.</Description>
        <Navigation>Frontend::Agent::View::TicketCompose</Navigation>
        <Value>
            <Item ValueType="Checkbox">1</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketCompose###RichTextWidth" Required="0" Valid="1">
        <Description Translatable="1">Defines the width for the rich text editor component for this screen. Enter number (pixels) or percent value (relative).</Description>
        <Navigation>Frontend::Agent::View::TicketCompose</Navigation>
        <Value>
            <Item ValueType="String" ValueRegex="^\d+%?$">620</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketCompose###RichTextHeight" Required="0" Valid="1">
        <Description Translatable="1">Defines the height for the rich text editor component for this screen. Enter number (pixels) or percent value (relative).</Description>
        <Navigation>Frontend::Agent::View::TicketCompose</Navigation>
        <Value>
            <Item ValueType="String" ValueRegex="^\d+%?$">320</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::ResponseFormat" Required="1" Valid="1">
        <Description Translatable="1">Defines the format of responses in the ticket compose screen of the agent interface ([% Data.OrigFrom | html %] is From 1:1, [% Data.OrigFromName | html %] is only realname of From).</Description>
        <Navigation>Frontend::Agent::View::TicketCompose</Navigation>
        <Value>
            <Item ValueType="Textarea">[% Data.Salutation | html %]
[% Data.StdResponse | html %]
[% Data.Signature | html %]

[% Data.CreateTime | Localize("TimeShort") %] - [% Data.OrigFromName | html %] [% Translate("wrote") | html %]:
[% Data.Body | html %]
</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::Quote" Required="0" Valid="1">
        <Description Translatable="1">Defines the used character for plaintext email quotes in the ticket compose screen of the agent interface. If this is empty or inactive, original emails will not be quoted but appended to the response.</Description>
        <Navigation>Frontend::Agent::View::TicketCompose</Navigation>
        <Value>
            <Item ValueType="String" ValueRegex="">&gt;</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::ResponseQuoteMaxLines" Required="0" Valid="0">
        <Description Translatable="1">Defines the maximum number of quoted lines to be added to responses.</Description>
        <Navigation>Frontend::Agent::View::TicketCompose</Navigation>
        <Value>
            <Item ValueType="String" ValueRegex="^[1-9][0-9]*$">99</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::ComposeAddCustomerAddress" Required="1" Valid="1">
        <Description Translatable="1">Adds customers email addresses to recipients in the ticket compose screen of the agent interface. The customers email address won't be added if the article type is email-internal.</Description>
        <Navigation>Frontend::Agent::View::TicketCompose</Navigation>
        <Value>
            <Item ValueType="Checkbox">1</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::ComposeReplaceSenderAddress" Required="1" Valid="1">
        <Description Translatable="1">Replaces the original sender with current customer's email address on compose answer in the ticket compose screen of the agent interface.</Description>
        <Navigation>Frontend::Agent::View::TicketCompose</Navigation>
        <Value>
            <Item ValueType="Checkbox">0</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketForward###Permission" Required="1" Valid="1">
        <Description Translatable="1">Required permissions to use the ticket forward screen in the agent interface.</Description>
        <Navigation>Frontend::Agent::View::TicketForward</Navigation>
        <Value>
            <Item ValueType="String" ValueRegex="" Translatable="1">forward</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketForward###RequiredLock" Required="0" Valid="1">
        <Description Translatable="1">Defines if a ticket lock is required in the ticket forward screen of the agent interface (if the ticket isn't locked yet, the ticket gets locked and the current agent will be set automatically as its owner).</Description>
        <Navigation>Frontend::Agent::View::TicketForward</Navigation>
        <Value>
            <Item ValueType="Checkbox">1</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketForward###StateDefault" UserPreferencesGroup="Advanced" UserModificationPossible="1" Required="0" Valid="1">
        <Description Translatable="1">Defines the default next state of a ticket after being forwarded, in the ticket forward screen of the agent interface.</Description>
        <Navigation>Frontend::Agent::View::TicketForward</Navigation>
        <Value>
            <Item ValueType="Entity" ValueEntityType="State" ValueRegex="">closed successful</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketForward###StateType" Required="0" Valid="1">
        <Description Translatable="1">Defines the next possible states after forwarding a ticket in the ticket forward screen of the agent interface.</Description>
        <Navigation>Frontend::Agent::View::TicketForward</Navigation>
        <Value>
            <Array>
                <Item Translatable="1">open</Item>
                <Item Translatable="1">closed</Item>
                <Item Translatable="1">pending reminder</Item>
                <Item Translatable="1">pending auto</Item>
            </Array>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketForward###IsVisibleForCustomerDefault" Required="0" Valid="1">
        <Description Translatable="1">Defines if the message in the ticket forward screen of the agent interface is visible for the customer by default.</Description>
        <Navigation>Frontend::Agent::View::TicketForward</Navigation>
        <Value>
            <Item ValueType="Checkbox">1</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketForward###FormDraft" Required="0" Valid="1">
        <Description Translatable="1">Allows to save current work as draft in the ticket forward screen of the agent interface.</Description>
        <Navigation>Frontend::Agent::View::TicketForward</Navigation>
        <Value>
            <Item ValueType="Checkbox">1</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketEmailOutbound###Permission" Required="1" Valid="1">
        <Description Translatable="1">Required permissions to use the email outbound screen in the agent interface.</Description>
        <Navigation>Frontend::Agent::View::TicketEmailOutbound</Navigation>
        <Value>
            <Item ValueType="String" ValueRegex="">compose</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketEmailOutbound###RequiredLock" Required="0" Valid="1">
        <Description Translatable="1">Defines if a ticket lock is required in the email outbound screen of the agent interface (if the ticket isn't locked yet, the ticket gets locked and the current agent will be set automatically as its owner).</Description>
        <Navigation>Frontend::Agent::View::TicketEmailOutbound</Navigation>
        <Value>
            <Item ValueType="Checkbox">1</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketEmailOutbound###StateDefault" UserPreferencesGroup="Advanced" UserModificationPossible="1" Required="0" Valid="1">
        <Description Translatable="1">Defines the default next state of a ticket after the message has been sent, in the email outbound screen of the agent interface.</Description>
        <Navigation>Frontend::Agent::View::TicketEmailOutbound</Navigation>
        <Value>
            <Item ValueType="Entity" ValueEntityType="State" ValueRegex="">open</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketEmailOutbound###StateType" Required="0" Valid="1">
        <Description Translatable="1">Defines the next possible states after sending a message in the email outbound screen of the agent interface.</Description>
        <Navigation>Frontend::Agent::View::TicketEmailOutbound</Navigation>
        <Value>
            <Array>
                <Item Translatable="1">open</Item>
                <Item Translatable="1">closed</Item>
                <Item Translatable="1">pending reminder</Item>
                <Item Translatable="1">pending auto</Item>
            </Array>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketEmailOutbound###IsVisibleForCustomerDefault" Required="0" Valid="1">
        <Description Translatable="1">Defines if the message in the email outbound screen of the agent interface is visible for the customer by default.</Description>
        <Navigation>Frontend::Agent::View::TicketEmailOutbound</Navigation>
        <Value>
            <Item ValueType="Checkbox">0</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketEmailResend###Permission" Required="1" Valid="1">
        <Description Translatable="1">Required permissions to use the email resend screen in the agent interface.</Description>
        <Navigation>Frontend::Agent::View::TicketEmailResend</Navigation>
        <Value>
            <Item ValueType="String" ValueRegex="">compose</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketEmailResend###RequiredLock" Required="0" Valid="1">
        <Description Translatable="1">Defines if a ticket lock is required in the email resend screen of the agent interface (if the ticket isn't locked yet, the ticket gets locked and the current agent will be set automatically as its owner).</Description>
        <Navigation>Frontend::Agent::View::TicketEmailResend</Navigation>
        <Value>
            <Item ValueType="Checkbox">1</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketEmailResend###IsVisibleForCustomerDefault" Required="0" Valid="1">
        <Description Translatable="1">Defines if the message in the email resend screen of the agent interface is visible for the customer by default.</Description>
        <Navigation>Frontend::Agent::View::TicketEmailResend</Navigation>
        <Value>
            <Item ValueType="Checkbox">1</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketEmailOutbound###FormDraft" Required="0" Valid="1">
        <Description Translatable="1">Allows to save current work as draft in the email outbound screen of the agent interface.</Description>
        <Navigation>Frontend::Agent::View::TicketEmailOutbound</Navigation>
        <Value>
            <Item ValueType="Checkbox">1</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketMerge###Permission" Required="1" Valid="1">
        <Description Translatable="1">Required permissions to use the ticket merge screen of a zoomed ticket in the agent interface.</Description>
        <Navigation>Frontend::Agent::View::TicketMerge</Navigation>
        <Value>
            <Item ValueType="String" ValueRegex="" Translatable="1">rw</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketMerge###RequiredLock" Required="0" Valid="1">
        <Description Translatable="1">Defines if a ticket lock is required in the ticket merge screen of a zoomed ticket in the agent interface (if the ticket isn't locked yet, the ticket gets locked and the current agent will be set automatically as its owner).</Description>
        <Navigation>Frontend::Agent::View::TicketMerge</Navigation>
        <Value>
            <Item ValueType="Checkbox">1</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketCustomer###Permission" Required="1" Valid="1">
        <Description Translatable="1">Required permissions to change the customer of a ticket in the agent interface.</Description>
        <Navigation>Frontend::Agent::View::TicketCustomer</Navigation>
        <Value>
            <Item ValueType="String" ValueRegex="">customer</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketCustomer###RequiredLock" Required="0" Valid="1">
        <Description Translatable="1">Defines if a ticket lock is required to change the customer of a ticket in the agent interface (if the ticket isn't locked yet, the ticket gets locked and the current agent will be set automatically as its owner).</Description>
        <Navigation>Frontend::Agent::View::TicketCustomer</Navigation>
        <Value>
            <Item ValueType="Checkbox">0</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketCustomer::CustomerIDReadOnly" UserPreferencesGroup="Advanced" UserModificationPossible="1" Required="1" Valid="1">
        <Description Translatable="1">Controls if CustomerID is read-only in the agent interface.</Description>
        <Navigation>Frontend::Agent::View::TicketCustomer</Navigation>
        <Value>
            <Item ValueType="Checkbox">1</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::MergeText" Required="1" Valid="1">
        <Description Translatable="1">When tickets are merged, the customer can be informed per email by setting the check box "Inform Sender". In this text area, you can define a pre-formatted text which can later be modified by the agents.</Description>
        <Navigation>Frontend::Agent::View::TicketMerge</Navigation>
        <Value>
            <Item ValueType="Textarea" Translatable="1">Your email with ticket number "&lt;OTRS_TICKET&gt;" is merged to "&lt;OTRS_MERGE_TO_TICKET&gt;".</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AutomaticMergeSubject" Required="1" Valid="1">
        <Description Translatable="1">When tickets are merged, a note will be added automatically to the ticket which is no longer active. Here you can define the subject of this note (this subject cannot be changed by the agent).</Description>
        <Navigation>Frontend::Agent::View::TicketMerge</Navigation>
        <Value>
            <Item ValueType="String" ValueRegex="">Ticket Merged</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AutomaticMergeText" Required="1" Valid="1">
        <Description Translatable="1">When tickets are merged, a note will be added automatically to the ticket which is no longer active. Here you can define the body of this note (this text cannot be changed by the agent).</Description>
        <Navigation>Frontend::Agent::View::TicketMerge</Navigation>
        <Value>
            <Item ValueType="Textarea" Translatable="1">Merged Ticket &lt;OTRS_TICKET&gt; to &lt;OTRS_MERGE_TO_TICKET&gt;.</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::ViewableSenderTypes" Required="1" Valid="1">
        <Description Translatable="1">Defines the default viewable sender types of a ticket (default: customer).</Description>
        <Navigation>Core::Ticket</Navigation>
        <Value>
            <Array>
                <Item>'customer'</Item>
            </Array>
        </Value>
    </Setting>
    <Setting Name="Ticket::ViewableLocks" Required="1" Valid="1">
        <Description Translatable="1">Defines the viewable locks of a ticket. NOTE: When you change this setting, make sure to delete the cache in order to use the new value. Default: unlock, tmp_lock.</Description>
        <Navigation>Core::Ticket</Navigation>
        <Value>
            <Array>
                <Item>'unlock'</Item>
                <Item>'tmp_lock'</Item>
            </Array>
        </Value>
    </Setting>
    <Setting Name="Ticket::ViewableStateType" Required="1" Valid="1">
        <Description Translatable="1">Defines the valid state types for a ticket.</Description>
        <Navigation>Core::Ticket</Navigation>
        <Value>
            <Array>
                <Item Translatable="1">new</Item>
                <Item Translatable="1">open</Item>
                <Item Translatable="1">pending reminder</Item>
                <Item Translatable="1">pending auto</Item>
            </Array>
        </Value>
    </Setting>
    <Setting Name="Ticket::UnlockStateType" Required="1" Valid="1">
        <Description Translatable="1">Defines the valid states for unlocked tickets. To unlock tickets the script "bin/otrs.Console.pl Maint::Ticket::UnlockTimeout" can be used.</Description>
        <Navigation>Core::Ticket</Navigation>
        <Value>
            <Array>
                <Item Translatable="1">new</Item>
                <Item Translatable="1">open</Item>
            </Array>
        </Value>
    </Setting>
    <Setting Name="Ticket::PendingNotificationOnlyToOwner" Required="1" Valid="1">
        <Description Translatable="1">Sends reminder notifications of unlocked ticket after reaching the reminder date (only sent to ticket owner).</Description>
        <Navigation>Core::Ticket</Navigation>
        <Value>
            <Item ValueType="Checkbox">0</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::PendingNotificationNotToResponsible" Required="1" Valid="1">
        <Description Translatable="1">Disables sending reminder notifications to the responsible agent of a ticket (Ticket::Responsible needs to be enabled).</Description>
        <Navigation>Core::Ticket</Navigation>
        <Value>
            <Item ValueType="Checkbox">0</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::PendingReminderStateType" Required="1" Valid="1">
        <Description Translatable="1">Defines the state type of the reminder for pending tickets.</Description>
        <Navigation>Core::Ticket</Navigation>
        <Value>
            <Array>
                <Item>pending reminder</Item>
            </Array>
        </Value>
    </Setting>
    <Setting Name="Ticket::PendingAutoStateType" Required="1" Valid="1">
        <Description Translatable="1">Determines the possible states for pending tickets that changed state after reaching time limit.</Description>
        <Navigation>Core::Ticket</Navigation>
        <Value>
            <Array>
                <Item>pending auto</Item>
            </Array>
        </Value>
    </Setting>
    <Setting Name="Ticket::StateAfterPending" Required="1" Valid="1">
        <Description Translatable="1">Defines which states should be set automatically (Content), after the pending time of state (Key) has been reached.</Description>
        <Navigation>Core::Ticket</Navigation>
        <Value>
            <Hash>
                <Item Key="pending auto close+" Translatable="1">closed successful</Item>
                <Item Key="pending auto close-" Translatable="1">closed unsuccessful</Item>
            </Hash>
        </Value>
    </Setting>
    <Setting Name="CustomerDBLink" Required="1" Valid="1">
        <Description Translatable="1">Defines an external link to the database of the customer (e.g. 'http://yourhost/customer.php?CID=[% Data.CustomerID %]' or '').</Description>
        <Navigation>Frontend::Agent</Navigation>
        <Value>
            <!--
            TODO: Can this be removed?
            <Item ValueType="String" ValueRegex="">[% Env("CGIHandle") %]?Action=AgentTicketCustomer;TicketID=[% Data.TicketID | html %]</Item>
            -->
            <Item ValueType="String" ValueRegex="">[% Env("CGIHandle") %]?Action=AgentCustomerInformationCenter;CustomerID=[% Data.CustomerID | uri %]</Item>
        </Value>
    </Setting>
    <Setting Name="CustomerDBLinkTarget" Required="1" Valid="1">
        <Description Translatable="1">Defines the target attribute in the link to external customer database. E.g. 'target="cdb"'.</Description>
        <Navigation>Frontend::Agent</Navigation>
        <Value>
            <Item ValueType="String" ValueRegex=""></Item>
        </Value>
    </Setting>
    <Setting Name="CustomerDBLinkClass" Required="1" Valid="1">
        <Description Translatable="1">Defines the target attribute in the link to external customer database. E.g. 'AsPopup PopupType_TicketAction'.</Description>
        <Navigation>Frontend::Agent</Navigation>
        <Value>
            <Item ValueType="String" ValueRegex=""></Item>
        </Value>
    </Setting>
    <Setting Name="Frontend::ToolBarModule###110-Ticket::AgentTicketQueue" UserPreferencesGroup="Advanced" UserModificationActive="1" UserModificationPossible="1" Required="0" Valid="0">
        <Description Translatable="1">Toolbar Item for a shortcut. Additional access control to show or not show this link can be done by using Key "Group" and Content like "rw:group1;move_into:group2".</Description>
        <Navigation>Frontend::Agent::ToolBar</Navigation>
        <Value>
            <Hash>
                <Item Key="Module">Kernel::Output::HTML::ToolBar::Link</Item>
                <Item Key="Name" Translatable="1">Queue view</Item>
                <Item Key="Link">Action=AgentTicketQueue</Item>
                <Item Key="Action">AgentTicketQueue</Item>
                <Item Key="AccessKey">q</Item>
                <Item Key="CssClass">QueueView</Item>
                <Item Key="Icon">fa fa-folder</Item>
                <Item Key="Priority">1010010</Item>
            </Hash>
        </Value>
    </Setting>
    <Setting Name="Frontend::ToolBarModule###120-Ticket::AgentTicketStatus" UserPreferencesGroup="Advanced" UserModificationActive="1" UserModificationPossible="1" Required="0" Valid="0">
        <Description Translatable="1">Toolbar Item for a shortcut. Additional access control to show or not show this link can be done by using Key "Group" and Content like "rw:group1;move_into:group2".</Description>
        <Navigation>Frontend::Agent::ToolBar</Navigation>
        <Value>
            <Hash>
                <Item Key="Module">Kernel::Output::HTML::ToolBar::Link</Item>
                <Item Key="Name" Translatable="1">Status view</Item>
                <Item Key="Link">Action=AgentTicketStatusView</Item>
                <Item Key="Action">AgentTicketStatusView</Item>
                <Item Key="AccessKey"></Item>
                <Item Key="CssClass">StatusView</Item>
                <Item Key="Icon">fa fa-list-ol</Item>
                <Item Key="Priority">1010020</Item>
            </Hash>
        </Value>
    </Setting>
    <Setting Name="Frontend::ToolBarModule###130-Ticket::AgentTicketEscalation" UserPreferencesGroup="Advanced" UserModificationActive="1" UserModificationPossible="1" Required="0" Valid="0">
        <Description Translatable="1">Toolbar Item for a shortcut. Additional access control to show or not show this link can be done by using Key "Group" and Content like "rw:group1;move_into:group2".</Description>
        <Navigation>Frontend::Agent::ToolBar</Navigation>
        <Value>
            <Hash>
                <Item Key="Module">Kernel::Output::HTML::ToolBar::Link</Item>
                <Item Key="Name" Translatable="1">Escalation view</Item>
                <Item Key="Link">Action=AgentTicketEscalationView</Item>
                <Item Key="Action">AgentTicketEscalationView</Item>
                <Item Key="AccessKey">w</Item>
                <Item Key="CssClass">EscalationView</Item>
                <Item Key="Icon">fa fa-exclamation</Item>
                <Item Key="Priority">1010030</Item>
            </Hash>
        </Value>
    </Setting>
    <Setting Name="Frontend::ToolBarModule###140-Ticket::AgentTicketPhone" UserPreferencesGroup="Advanced" UserModificationActive="1" UserModificationPossible="1" Required="0" Valid="0">
        <Description Translatable="1">Toolbar Item for a shortcut. Additional access control to show or not show this link can be done by using Key "Group" and Content like "rw:group1;move_into:group2".</Description>
        <Navigation>Frontend::Agent::ToolBar</Navigation>
        <Value>
            <Hash>
                <Item Key="Module">Kernel::Output::HTML::ToolBar::Link</Item>
                <Item Key="Name" Translatable="1">New phone ticket</Item>
                <Item Key="Link">Action=AgentTicketPhone</Item>
                <Item Key="Action">AgentTicketPhone</Item>
                <Item Key="AccessKey"></Item>
                <Item Key="CssClass">PhoneTicket</Item>
                <Item Key="Icon">fa fa-phone</Item>
                <Item Key="Priority">1020010</Item>
            </Hash>
        </Value>
    </Setting>
    <Setting Name="Frontend::ToolBarModule###150-Ticket::AgentTicketEmail" UserPreferencesGroup="Advanced" UserModificationActive="1" UserModificationPossible="1" Required="0" Valid="0">
        <Description Translatable="1">Toolbar Item for a shortcut. Additional access control to show or not show this link can be done by using Key "Group" and Content like "rw:group1;move_into:group2".</Description>
        <Navigation>Frontend::Agent::ToolBar</Navigation>
        <Value>
            <Hash>
                <Item Key="Module">Kernel::Output::HTML::ToolBar::Link</Item>
                <Item Key="Name" Translatable="1">New email ticket</Item>
                <Item Key="Link">Action=AgentTicketEmail</Item>
                <Item Key="Action">AgentTicketEmail</Item>
                <Item Key="AccessKey"></Item>
                <Item Key="CssClass">EmailTicket</Item>
                <Item Key="Icon">fa fa-envelope</Item>
                <Item Key="Priority">1020020</Item>
            </Hash>
        </Value>
    </Setting>
    <Setting Name="Frontend::ToolBarModule###160-Ticket::AgentTicketProcess" UserPreferencesGroup="Advanced" UserModificationActive="1" UserModificationPossible="1" Required="0" Valid="0">
        <Description Translatable="1">Toolbar Item for a shortcut. Additional access control to show or not show this link can be done by using Key "Group" and Content like "rw:group1;move_into:group2".</Description>
        <Navigation>Frontend::Agent::ToolBar</Navigation>
        <Value>
            <Hash>
                <Item Key="Module">Kernel::Output::HTML::ToolBar::Link</Item>
                <Item Key="Name" Translatable="1">New process ticket</Item>
                <Item Key="Link">Action=AgentTicketProcess</Item>
                <Item Key="Action">AgentTicketProcess</Item>
                <Item Key="AccessKey"></Item>
                <Item Key="CssClass">ProcessTicket</Item>
                <Item Key="Icon">fa fa-sitemap</Item>
                <Item Key="Priority">1020030</Item>
            </Hash>
        </Value>
    </Setting>
    <Setting Name="Frontend::ToolBarModule###170-Ticket::TicketResponsible" Required="0" Valid="1">
        <Description Translatable="1">Agent interface notification module to see the number of tickets an agent is responsible for. Additional access control to show or not show this link can be done by using Key "Group" and Content like "rw:group1;move_into:group2".</Description>
        <Navigation>Frontend::Agent::ToolBar</Navigation>
        <Value>
            <Hash>
                <Item Key="Module">Kernel::Output::HTML::ToolBar::TicketResponsible</Item>
                <Item Key="CssClass">Responsible</Item>
                <Item Key="CssClassNew">Responsible New</Item>
                <Item Key="CssClassReached">Responsible Reached</Item>
                <Item Key="Icon">fa fa-user</Item>
                <Item Key="IconNew">fa fa-user</Item>
                <Item Key="IconReached">fa fa-user</Item>
                <Item Key="AccessKey">r</Item>
                <Item Key="AccessKeyNew"></Item>
                <Item Key="AccessKeyReached"></Item>
                <Item Key="Priority">1030010</Item>
            </Hash>
        </Value>
    </Setting>
    <Setting Name="Frontend::ToolBarModule###180-Ticket::TicketWatcher" Required="0" Valid="1">
        <Description Translatable="1">Agent interface notification module to see the number of watched tickets. Additional access control to show or not show this link can be done by using Key "Group" and Content like "rw:group1;move_into:group2".</Description>
        <Navigation>Frontend::Agent::ToolBar</Navigation>
        <Value>
            <Hash>
                <Item Key="Module">Kernel::Output::HTML::ToolBar::TicketWatcher</Item>
                <Item Key="CssClass">Watcher</Item>
                <Item Key="CssClassNew">Watcher New</Item>
                <Item Key="CssClassReached">Watcher Reached</Item>
                <Item Key="Icon">fa fa-eye</Item>
                <Item Key="IconNew">fa fa-eye</Item>
                <Item Key="IconReached">fa fa-eye</Item>
                <Item Key="AccessKey"></Item>
                <Item Key="AccessKeyNew"></Item>
                <Item Key="AccessKeyReached"></Item>
                <Item Key="Priority">1030020</Item>
            </Hash>
        </Value>
    </Setting>
    <Setting Name="Frontend::ToolBarModule###190-Ticket::TicketLocked" Required="0" Valid="1">
        <Description Translatable="1">Agent interface notification module to see the number of locked tickets. Additional access control to show or not show this link can be done by using Key "Group" and Content like "rw:group1;move_into:group2".</Description>
        <Navigation>Frontend::Agent::ToolBar</Navigation>
        <Value>
            <Hash>
                <Item Key="Module">Kernel::Output::HTML::ToolBar::TicketLocked</Item>
                <Item Key="CssClass">Locked</Item>
                <Item Key="CssClassNew">Locked New</Item>
                <Item Key="CssClassReached">Locked Reached</Item>
                <Item Key="Icon">fa fa-lock</Item>
                <Item Key="IconNew">fa fa-lock</Item>
                <Item Key="IconReached">fa fa-lock</Item>
                <Item Key="AccessKey">k</Item>
                <Item Key="AccessKeyNew"></Item>
                <Item Key="AccessKeyReached"></Item>
                <Item Key="Priority">1030030</Item>
            </Hash>
        </Value>
    </Setting>
    <!-- TODO: check if the counter is really needed, otherwise the module can be removed and use
    the standard link module
    -->
    <Setting Name="Frontend::ToolBarModule###200-Ticket::AgentTicketService" Required="0" Valid="0">
        <Description Translatable="1">Agent interface notification module to see the number of tickets in My Services. Additional access control to show or not show this link can be done by using Key "Group" and Content like "rw:group1;move_into:group2".</Description>
        <Navigation>Frontend::Agent::ToolBar</Navigation>
        <Value>
            <Hash>
                <Item Key="Module">Kernel::Output::HTML::ToolBar::TicketService</Item>
                <Item Key="CssClass">ServiceView</Item>
                <Item Key="Icon">fa fa-wrench</Item>
                <Item Key="Priority">1030035</Item>
            </Hash>
        </Value>
    </Setting>
    <Setting Name="Frontend::ToolBarModule###210-Ticket::TicketSearchProfile" UserPreferencesGroup="Advanced" UserModificationActive="1" UserModificationPossible="1" Required="0" Valid="0">
        <Description Translatable="1">Agent interface module to access search profiles via nav bar. Additional access control to show or not show this link can be done by using Key "Group" and Content like "rw:group1;move_into:group2".</Description>
        <Navigation>Frontend::Agent::ToolBar</Navigation>
        <Value>
            <Hash>
                <Item Key="Module">Kernel::Output::HTML::ToolBar::TicketSearchProfile</Item>
                <Item Key="Description" Translatable="1">Search template</Item>
                <Item Key="Name" Translatable="1">Search template</Item>
                <Item Key="Block">ToolBarSearchProfile</Item>
                <Item Key="MaxWidth">40</Item>
                <Item Key="Priority">1990010</Item>
            </Hash>
        </Value>
    </Setting>
    <Setting Name="Frontend::ToolBarModule###220-Ticket::TicketSearchFulltext" UserPreferencesGroup="Advanced" UserModificationPossible="1" Required="0" Valid="0">
        <Description Translatable="1">Agent interface module to access fulltext search via nav bar. Additional access control to show or not show this link can be done by using Key "Group" and Content like "rw:group1;move_into:group2".</Description>
        <Navigation>Frontend::Agent::ToolBar</Navigation>
        <Value>
            <Hash>
                <Item Key="Module">Kernel::Output::HTML::ToolBar::Generic</Item>
                <Item Key="Description" Translatable="1">Fulltext search</Item>
                <Item Key="Name" Translatable="1">Fulltext</Item>
                <Item Key="Block">ToolBarSearchFulltext</Item>
                <Item Key="Size">10</Item>
                <Item Key="Priority">1990020</Item>
            </Hash>
        </Value>
    </Setting>
    <Setting Name="Frontend::ToolBarModule###230-CICSearchCustomerID" UserPreferencesGroup="Advanced" UserModificationActive="1" UserModificationPossible="1" Required="0" Valid="0">
        <Description Translatable="1">Agent interface module to access CIC search via nav bar. Additional access control to show or not show this link can be done by using Key "Group" and Content like "rw:group1;move_into:group2".</Description>
        <Navigation>Frontend::Agent::ToolBar</Navigation>
        <Value>
            <Hash>
                <Item Key="Module">Kernel::Output::HTML::ToolBar::Generic</Item>
                <Item Key="Description" Translatable="1">CustomerID search</Item>
                <Item Key="Name" Translatable="1">CustomerID</Item>
                <Item Key="Block">ToolBarCICSearchCustomerID</Item>
                <Item Key="Size">10</Item>
                <Item Key="Priority">1990030</Item>
            </Hash>
        </Value>
    </Setting>
    <Setting Name="Frontend::ToolBarModule###240-CICSearchCustomerUser" UserPreferencesGroup="Advanced" UserModificationActive="1" UserModificationPossible="1" Required="0" Valid="0">
        <Description Translatable="1">Agent interface module to access CIC search via nav bar. Additional access control to show or not show this link can be done by using Key "Group" and Content like "rw:group1;move_into:group2".</Description>
        <Navigation>Frontend::Agent::ToolBar</Navigation>
        <Value>
            <Hash>
                <Item Key="Module">Kernel::Output::HTML::ToolBar::Generic</Item>
                <Item Key="Description" Translatable="1">Customer user search</Item>
                <Item Key="Name" Translatable="1">Customer User</Item>
                <Item Key="Block">ToolBarCICSearchCustomerUser</Item>
                <Item Key="Size">10</Item>
                <Item Key="Priority">1990040</Item>
            </Hash>
        </Value>
    </Setting>
    <Setting Name="Frontend::HeaderMetaModule###2-TicketSearch" Required="0" Valid="1">
        <Description Translatable="1">Module to generate html OpenSearch profile for short ticket search in the agent interface.</Description>
        <Navigation>Frontend::Agent</Navigation>
        <Value>
            <Hash>
                <Item Key="Module">Kernel::Output::HTML::HeaderMeta::AgentTicketSearch</Item>
                <Item Key="Action">AgentTicketSearch</Item>
            </Hash>
        </Value>
    </Setting>
    <Setting Name="Frontend::NotifyModule###5000-Ticket::TicketEscalation" Required="0" Valid="0">
        <Description Translatable="1">Module to show notifications and escalations (ShownMax: max. shown escalations, EscalationInMinutes: Show ticket which will escalation in, CacheTime: Cache of calculated escalations in seconds).</Description>
        <Navigation>Frontend::Agent::FrontendNotification</Navigation>
        <Value>
            <Hash>
                <Item Key="Module">Kernel::Output::HTML::Notification::AgentTicketEscalation</Item>
                <Item Key="ShownMax">25</Item>
                <Item Key="EscalationInMinutes">120</Item>
                <Item Key="CacheTime">40</Item>
            </Hash>
        </Value>
    </Setting>
    <Setting Name="Frontend::CustomerUser::Item###15-OpenTickets" UserPreferencesGroup="Advanced" UserModificationPossible="1" Required="0" Valid="1">
        <Description Translatable="1">Customer item (icon) which shows the open tickets of this customer as info block. Setting CustomerUserLogin to 1 searches for tickets based on login name rather than CustomerID.</Description>
        <Navigation>Frontend::Customer</Navigation>
            <Value>
                <Hash>
                    <Item Key="Module">Kernel::Output::HTML::CustomerUser::GenericTicket</Item>
                    <Item Key="Attributes">StateType=Open;</Item>
                    <Item Key="CustomerUserLogin">0</Item>
                    <Item Key="CSS">Core.Agent.CustomerUser.OpenTicket.css</Item>
                    <Item Key="CSSClassOpenTicket">OpenTicket</Item>
                    <Item Key="CSSClassNoOpenTicket">NoOpenTicket</Item>
                    <Item Key="Target">_blank</Item>
                    <Item Key="Text" Translatable="1">Open tickets (customer)</Item>
                    <Item Key="Action">AgentTicketSearch</Item>
                    <Item Key="Subaction">Search</Item>
                    <Item Key="IconNameOpenTicket">fa-exclamation-circle</Item>
                    <Item Key="IconNameNoOpenTicket">fa-check-circle</Item>
                </Hash>
            </Value>
    </Setting>
    <Setting Name="Frontend::CustomerUser::Item###16-OpenTicketsForCustomerUserLogin" UserPreferencesGroup="Advanced" UserModificationPossible="1" Required="0" Valid="0">
        <Description Translatable="1">Customer item (icon) which shows the open tickets of this customer as info block. Setting CustomerUserLogin to 1 searches for tickets based on login name rather than CustomerID.</Description>
        <Navigation>Frontend::Customer</Navigation>
            <Value>
                <Hash>
                    <Item Key="Module">Kernel::Output::HTML::CustomerUser::GenericTicket</Item>
                    <Item Key="Attributes">StateType=Open;</Item>
                    <Item Key="CustomerUserLogin">1</Item>
                    <Item Key="CSS">Core.Agent.CustomerUser.OpenTicket.css</Item>
                    <Item Key="CSSClassOpenTicket">OpenTicket</Item>
                    <Item Key="CSSClassNoOpenTicket">NoOpenTicket</Item>
                    <Item Key="Target">_blank</Item>
                    <Item Key="Text" Translatable="1">Open tickets (customer user)</Item>
                    <Item Key="Action">AgentTicketSearch</Item>
                    <Item Key="Subaction">Search</Item>
                    <Item Key="IconNameOpenTicket">fa-exclamation-circle</Item>
                    <Item Key="IconNameNoOpenTicket">fa-check-circle</Item>
                </Hash>
            </Value>
    </Setting>
    <Setting Name="Frontend::CustomerUser::Item###17-ClosedTickets" UserPreferencesGroup="Advanced" UserModificationPossible="1" Required="0" Valid="0">
        <Description Translatable="1">Customer item (icon) which shows the closed tickets of this customer as info block. Setting CustomerUserLogin to 1 searches for tickets based on login name rather than CustomerID.</Description>
        <Navigation>Frontend::Customer</Navigation>
            <Value>
                <Hash>
                    <Item Key="Module">Kernel::Output::HTML::CustomerUser::GenericTicket</Item>
                    <Item Key="Attributes">StateType=Closed;</Item>
                    <Item Key="CustomerUserLogin">0</Item>
                    <Item Key="CSS">Core.Agent.CustomerUser.OpenTicket.css</Item>
                    <Item Key="CSSClassOpenTicket">OpenTicket</Item>
                    <Item Key="CSSClassNoOpenTicket">NoOpenTicket</Item>
                    <Item Key="Target">_blank</Item>
                    <Item Key="Text" Translatable="1">Closed tickets (customer)</Item>
                    <Item Key="Action">AgentTicketSearch</Item>
                    <Item Key="Subaction">Search</Item>
                    <Item Key="IconNameOpenTicket">fa-power-off</Item>
                    <Item Key="IconNameNoOpenTicket">fa-power-off</Item>
                </Hash>
            </Value>
    </Setting>
    <Setting Name="Frontend::CustomerUser::Item###18-ClosedTicketsForCustomerUserLogin" UserPreferencesGroup="Advanced" UserModificationPossible="1" Required="0" Valid="0">
        <Description Translatable="1">Customer item (icon) which shows the closed tickets of this customer as info block. Setting CustomerUserLogin to 1 searches for tickets based on login name rather than CustomerID.</Description>
        <Navigation>Frontend::Customer</Navigation>
            <Value>
                <Hash>
                    <Item Key="Module">Kernel::Output::HTML::CustomerUser::GenericTicket</Item>
                    <Item Key="Attributes">StateType=Closed;</Item>
                    <Item Key="CustomerUserLogin">1</Item>
                    <Item Key="CSS">Core.Agent.CustomerUser.OpenTicket.css</Item>
                    <Item Key="CSSClassOpenTicket">OpenTicket</Item>
                    <Item Key="CSSClassNoOpenTicket">NoOpenTicket</Item>
                    <Item Key="Target">_blank</Item>
                    <Item Key="Text" Translatable="1">Closed tickets (customer user)</Item>
                    <Item Key="Action">AgentTicketSearch</Item>
                    <Item Key="Subaction">Search</Item>
                    <Item Key="IconNameOpenTicket">fa-power-off</Item>
                    <Item Key="IconNameNoOpenTicket">fa-power-off</Item>
                </Hash>
            </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::ArticleViewModule###1-PGP" Required="1" Valid="1">
        <Description Translatable="1">Agent interface article notification module to check PGP.</Description>
        <Navigation>Frontend::Agent::View::TicketZoom</Navigation>
        <Value>
            <Hash>
                <Item Key="Module">Kernel::Output::HTML::ArticleCheck::PGP</Item>
            </Hash>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::ArticleViewModule###1-SMIME" Required="1" Valid="1">
        <Description Translatable="1">Agent interface module to check incoming emails in the Ticket-Zoom-View if the S/MIME-key is available and true.</Description>
        <Navigation>Frontend::Agent::View::TicketZoom</Navigation>
        <Value>
            <Hash>
                <Item Key="Module">Kernel::Output::HTML::ArticleCheck::SMIME</Item>
            </Hash>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::ArticlePreViewModule###1-PGP" Required="1" Valid="1">
        <Description Translatable="1">Agent interface article notification module to check PGP.</Description>
        <Navigation>Frontend::Agent::View::TicketZoom</Navigation>
        <Value>
            <Hash>
                <Item Key="Module">Kernel::Output::HTML::ArticleCheck::PGP</Item>
            </Hash>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::ArticlePreViewModule###2-SMIME" Required="1" Valid="1">
        <Description Translatable="1">Agent interface article notification module to check S/MIME.</Description>
        <Navigation>Frontend::Agent::View::TicketZoom</Navigation>
        <Value>
            <Hash>
                <Item Key="Module">Kernel::Output::HTML::ArticleCheck::SMIME</Item>
            </Hash>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::ArticleComposeModule###1-EmailSecurity" Required="1" Valid="1">
        <Description Translatable="1">Module to define the email security options to use (PGP or S/MIME).</Description>
        <Navigation>Frontend::Agent::ArticleComposeModule</Navigation>
        <Value>
            <Hash>
                <Item Key="Module">Kernel::Output::HTML::ArticleCompose::Security</Item>
                <Item Key="ParamType">Single</Item>
            </Hash>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::ArticleComposeModule###2-SignEmail" Required="1" Valid="1">
        <Description Translatable="1">Module to compose signed messages (PGP or S/MIME).</Description>
        <Navigation>Frontend::Agent::ArticleComposeModule</Navigation>
        <Value>
            <Hash>
                <Item Key="Module">Kernel::Output::HTML::ArticleCompose::Sign</Item>
                <Item Key="ParamType">Single</Item>
            </Hash>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::ArticleComposeModule###3-CryptEmail" Required="1" Valid="1">
        <Description Translatable="1">Module to encrypt composed messages (PGP or S/MIME).</Description>
        <Navigation>Frontend::Agent::ArticleComposeModule</Navigation>
        <Value>
            <Hash>
                <Item Key="Module">Kernel::Output::HTML::ArticleCompose::Crypt</Item>
                <Item Key="ParamType">Multiple</Item>
            </Hash>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::ArticleAttachmentModule###1-Download" Required="1" Valid="1">
        <Description Translatable="1">Shows a link to download article attachments in the zoom view of the article in the agent interface.</Description>
        <Navigation>Frontend::Agent::View::TicketZoom</Navigation>
        <Value>
            <Hash>
                <Item Key="Module">Kernel::Output::HTML::ArticleAttachment::Download</Item>
            </Hash>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::ArticleAttachmentModule###2-HTML-Viewer" Required="1" Valid="1">
        <Description Translatable="1">Shows a link to access article attachments via a html online viewer in the zoom view of the article in the agent interface.</Description>
        <Navigation>Frontend::Agent::View::TicketZoom</Navigation>
        <Value>
            <Hash>
                <Item Key="Module">Kernel::Output::HTML::ArticleAttachment::HTMLViewer</Item>
            </Hash>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::MenuModule###000-Back" Required="0" Valid="1">
        <Description Translatable="1">Shows a link in the menu to go back in the ticket zoom view of the agent interface. Additional access control to show or not show this link can be done by using Key "Group" and Content like "rw:group1;move_into:group2". To cluster menu items use for Key "ClusterName" and for the Content any name you want to see in the UI. Use "ClusterPriority" to configure the order of a certain cluster within the toolbar.</Description>
        <Navigation>Frontend::Agent::View::TicketZoom::MenuModule</Navigation>
        <Value>
            <Hash>
                <Item Key="Module">Kernel::Output::HTML::TicketMenu::Generic</Item>
                <Item Key="Name" Translatable="1">Back</Item>
                <Item Key="Description" Translatable="1">Go back</Item>
                <Item Key="Action"></Item>
                <Item Key="Link">[% Env("LastScreenOverview") %];TicketID=[% Data.TicketID | html %]</Item>
                <Item Key="Target"></Item>
                <Item Key="PopupType"></Item>
                <Item Key="ClusterName" Translatable="1"></Item>
                <Item Key="ClusterPriority"></Item>
            </Hash>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::MenuModule###100-Lock" Required="0" Valid="1">
        <Description Translatable="1">Shows a link in the menu to lock/unlock tickets in the ticket zoom view of the agent interface. Additional access control to show or not show this link can be done by using Key "Group" and Content like "rw:group1;move_into:group2". To cluster menu items use for Key "ClusterName" and for the Content any name you want to see in the UI. Use "ClusterPriority" to configure the order of a certain cluster within the toolbar.</Description>
        <Navigation>Frontend::Agent::View::TicketZoom::MenuModule</Navigation>
        <Value>
            <Hash>
                <Item Key="Module">Kernel::Output::HTML::TicketMenu::Lock</Item>
                <Item Key="Name" Translatable="1">Lock</Item>
                <Item Key="Description" Translatable="1">Lock / unlock this ticket</Item>
                <Item Key="Action">AgentTicketLock</Item>
                <Item Key="Target"></Item>
                <Item Key="ClusterName" Translatable="1">Miscellaneous</Item>
                <Item Key="ClusterPriority">800</Item>
            </Hash>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::MenuModule###200-History" Required="0" Valid="1">
        <Description Translatable="1">Shows a link in the menu to access the history of a ticket in the ticket zoom view of the agent interface. Additional access control to show or not show this link can be done by using Key "Group" and Content like "rw:group1;move_into:group2". To cluster menu items use for Key "ClusterName" and for the Content any name you want to see in the UI. Use "ClusterPriority" to configure the order of a certain cluster within the toolbar.</Description>
        <Navigation>Frontend::Agent::View::TicketZoom::MenuModule</Navigation>
        <Value>
            <Hash>
                <Item Key="Module">Kernel::Output::HTML::TicketMenu::Generic</Item>
                <Item Key="Name" Translatable="1">History</Item>
                <Item Key="Description" Translatable="1">Show the history for this ticket</Item>
                <Item Key="Action">AgentTicketHistory</Item>
                <Item Key="Link">Action=AgentTicketHistory;TicketID=[% Data.TicketID | html %]</Item>
                <Item Key="Target"></Item>
                <Item Key="PopupType">TicketHistory</Item>
                <Item Key="ClusterName" Translatable="1">Miscellaneous</Item>
                <Item Key="ClusterPriority">800</Item>
            </Hash>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::MenuModule###999-TeaserAttachmentView" Required="0" Valid="1">
        <Description Translatable="1">Shows a teaser link in the menu for the ticket attachment view of OTRS Business Solution™.</Description>
        <Navigation>Frontend::Agent::View::TicketZoom::MenuModule</Navigation>
        <Value>
            <Hash>
                <Item Key="Module">Kernel::Output::HTML::TicketMenu::TeaserAttachmentView</Item>
                <Item Key="Name" Translatable="1">All attachments (OTRS Business Solution™)</Item>
                <Item Key="Description" Translatable="1">View all attachments of the current ticket</Item>
                <Item Key="Action">AgentTicketZoom</Item>
                <Item Key="Link">Action=AgentTicketZoom;TicketID=[% Data.TicketID | html %]</Item>
                <Item Key="Target"></Item>
                <Item Key="Class">OTRSBusinessRequired</Item>
                <Item Key="PopupType"></Item>
                <Item Key="ClusterName" Translatable="1">Miscellaneous</Item>
                <Item Key="ClusterPriority">999</Item>
            </Hash>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::MenuModule###210-Print" Required="0" Valid="1">
        <Description Translatable="1">Shows a link in the menu to print a ticket or an article in the ticket zoom view of the agent interface. Additional access control to show or not show this link can be done by using Key "Group" and Content like "rw:group1;move_into:group2". To cluster menu items use for Key "ClusterName" and for the Content any name you want to see in the UI. Use "ClusterPriority" to configure the order of a certain cluster within the toolbar.</Description>
        <Navigation>Frontend::Agent::View::TicketZoom::MenuModule</Navigation>
        <Value>
            <Hash>
                <Item Key="Module">Kernel::Output::HTML::TicketMenu::Generic</Item>
                <Item Key="Name" Translatable="1">Print</Item>
                <Item Key="Description" Translatable="1">Print this ticket</Item>
                <Item Key="Action">AgentTicketPrint</Item>
                <Item Key="Link">Action=AgentTicketPrint;TicketID=[% Data.TicketID | html %]</Item>
                <Item Key="LinkParam">target="print"</Item>
                <Item Key="Target"></Item>
                <Item Key="PopupType">TicketAction</Item>
                <Item Key="ClusterName" Translatable="1"></Item>
                <Item Key="ClusterPriority"></Item>
            </Hash>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::MenuModule###300-Priority" Required="0" Valid="1">
        <Description Translatable="1">Shows a link in the menu to see the priority of a ticket in the ticket zoom view of the agent interface. Additional access control to show or not show this link can be done by using Key "Group" and Content like "rw:group1;move_into:group2". To cluster menu items use for Key "ClusterName" and for the Content any name you want to see in the UI. Use "ClusterPriority" to configure the order of a certain cluster within the toolbar.</Description>
        <Navigation>Frontend::Agent::View::TicketZoom::MenuModule</Navigation>
        <Value>
            <Hash>
                <Item Key="Module">Kernel::Output::HTML::TicketMenu::Generic</Item>
                <Item Key="Name" Translatable="1">Priority</Item>
                <Item Key="Description" Translatable="1">Change the priority for this ticket</Item>
                <Item Key="Action">AgentTicketPriority</Item>
                <Item Key="Link">Action=AgentTicketPriority;TicketID=[% Data.TicketID | html %]</Item>
                <Item Key="Target"></Item>
                <Item Key="PopupType">TicketAction</Item>
                <Item Key="ClusterName" Translatable="1"></Item>
                <Item Key="ClusterPriority"></Item>
            </Hash>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::MenuModule###310-FreeText" Required="0" Valid="1">
        <Description Translatable="1">Shows a link in the menu to add a free text field in the ticket zoom view of the agent interface. Additional access control to show or not show this link can be done by using Key "Group" and Content like "rw:group1;move_into:group2". To cluster menu items use for Key "ClusterName" and for the Content any name you want to see in the UI. Use "ClusterPriority" to configure the order of a certain cluster within the toolbar.</Description>
        <Navigation>Frontend::Agent::View::TicketZoom::MenuModule</Navigation>
        <Value>
            <Hash>
                <Item Key="Module">Kernel::Output::HTML::TicketMenu::Generic</Item>
                <Item Key="Name" Translatable="1">Free Fields</Item>
                <Item Key="Description" Translatable="1">Change the free fields for this ticket</Item>
                <Item Key="Action">AgentTicketFreeText</Item>
                <Item Key="Link">Action=AgentTicketFreeText;TicketID=[% Data.TicketID | html %]</Item>
                <Item Key="Target"></Item>
                <Item Key="PopupType">TicketAction</Item>
                <Item Key="ClusterName" Translatable="1">Miscellaneous</Item>
                <Item Key="ClusterPriority">800</Item>
            </Hash>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::MenuModule###320-Link" Required="0" Valid="1">
        <Description Translatable="1">Shows a link in the menu that allows linking a ticket with another object in the ticket zoom view of the agent interface.  Additional access control to show or not show this link can be done by using Key "Group" and Content like "rw:group1;move_into:group2". To cluster menu items use for Key "ClusterName" and for the Content any name you want to see in the UI. Use "ClusterPriority" to configure the order of a certain cluster within the toolbar.</Description>
        <Navigation>Frontend::Agent::View::TicketZoom::MenuModule</Navigation>
        <Value>
            <Hash>
                <Item Key="Module">Kernel::Output::HTML::TicketMenu::Generic</Item>
                <Item Key="Name" Translatable="1">Link</Item>
                <Item Key="Description" Translatable="1">Link this ticket to other objects</Item>
                <Item Key="Action">AgentLinkObject</Item>
                <Item Key="Link">Action=AgentLinkObject;SourceObject=Ticket;SourceKey=[% Data.TicketID | html %]</Item>
                <Item Key="Target"></Item>
                <Item Key="PopupType">TicketAction</Item>
                <Item Key="ClusterName" Translatable="1">Miscellaneous</Item>
                <Item Key="ClusterPriority">800</Item>
            </Hash>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::MenuModule###400-Owner" Required="0" Valid="1">
        <Description Translatable="1">Shows a link in the menu to change the owner of a ticket in the ticket zoom view of the agent interface. Additional access control to show or not show this link can be done by using Key "Group" and Content like "rw:group1;move_into:group2". To cluster menu items use for Key "ClusterName" and for the Content any name you want to see in the UI. Use "ClusterPriority" to configure the order of a certain cluster within the toolbar.</Description>
        <Navigation>Frontend::Agent::View::TicketZoom::MenuModule</Navigation>
        <Value>
            <Hash>
                <Item Key="Module">Kernel::Output::HTML::TicketMenu::Generic</Item>
                <Item Key="Name" Translatable="1">Owner</Item>
                <Item Key="Description" Translatable="1">Change the owner for this ticket</Item>
                <Item Key="Action">AgentTicketOwner</Item>
                <Item Key="Link">Action=AgentTicketOwner;TicketID=[% Data.TicketID | html %]</Item>
                <Item Key="Target"></Item>
                <Item Key="PopupType">TicketAction</Item>
                <Item Key="ClusterName" Translatable="1">People</Item>
                <Item Key="ClusterPriority">430</Item>
            </Hash>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::MenuModule###410-Responsible" Required="0" Valid="1">
        <Description Translatable="1">Shows a link in the menu to change the responsible agent of a ticket in the ticket zoom view of the agent interface. Additional access control to show or not show this link can be done by using Key "Group" and Content like "rw:group1;move_into:group2". To cluster menu items use for Key "ClusterName" and for the Content any name you want to see in the UI. Use "ClusterPriority" to configure the order of a certain cluster within the toolbar.</Description>
        <Navigation>Frontend::Agent::View::TicketZoom::MenuModule</Navigation>
        <Value>
            <Hash>
                <Item Key="Module">Kernel::Output::HTML::TicketMenu::Responsible</Item>
                <Item Key="Name" Translatable="1">Responsible</Item>
                <Item Key="Description" Translatable="1">Change the responsible for this ticket</Item>
                <Item Key="Action">AgentTicketResponsible</Item>
                <Item Key="Link">Action=AgentTicketResponsible;TicketID=[% Data.TicketID | html %]</Item>
                <Item Key="Target"></Item>
                <Item Key="PopupType">TicketAction</Item>
                <Item Key="ClusterName" Translatable="1">People</Item>
                <Item Key="ClusterPriority">430</Item>
            </Hash>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::MenuModule###420-Customer" Required="0" Valid="1">
        <Description Translatable="1">Shows a link in the menu to change the customer who requested the ticket in the ticket zoom view of the agent interface. Additional access control to show or not show this link can be done by using Key "Group" and Content like "rw:group1;move_into:group2". To cluster menu items use for Key "ClusterName" and for the Content any name you want to see in the UI. Use "ClusterPriority" to configure the order of a certain cluster within the toolbar.</Description>
        <Navigation>Frontend::Agent::View::TicketZoom::MenuModule</Navigation>
        <Value>
            <Hash>
                <Item Key="Module">Kernel::Output::HTML::TicketMenu::Generic</Item>
                <Item Key="Name" Translatable="1">Customer</Item>
                <Item Key="Description" Translatable="1">Change the customer for this ticket</Item>
                <Item Key="Action">AgentTicketCustomer</Item>
                <Item Key="Link">Action=AgentTicketCustomer;TicketID=[% Data.TicketID | html %]</Item>
                <Item Key="Target"></Item>
                <Item Key="PopupType">TicketAction</Item>
                <Item Key="ClusterName" Translatable="1">People</Item>
                <Item Key="ClusterPriority">430</Item>
            </Hash>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::MenuModule###420-Note" Required="0" Valid="1">
        <Description Translatable="1">Shows a link in the menu to add a note in the ticket zoom view of the agent interface. Additional access control to show or not show this link can be done by using Key "Group" and Content like "rw:group1;move_into:group2". To cluster menu items use for Key "ClusterName" and for the Content any name you want to see in the UI. Use "ClusterPriority" to configure the order of a certain cluster within the toolbar.</Description>
        <Navigation>Frontend::Agent::View::TicketZoom::MenuModule</Navigation>
        <Value>
            <Hash>
                <Item Key="Module">Kernel::Output::HTML::TicketMenu::Generic</Item>
                <Item Key="Name" Translatable="1">Note</Item>
                <Item Key="Description" Translatable="1">Add a note to this ticket</Item>
                <Item Key="Action">AgentTicketNote</Item>
                <Item Key="Link">Action=AgentTicketNote;TicketID=[% Data.TicketID | html %]</Item>
                <Item Key="Target"></Item>
                <Item Key="PopupType">TicketAction</Item>
                <Item Key="ClusterName" Translatable="1">Communication</Item>
                <Item Key="ClusterPriority">435</Item>
            </Hash>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::MenuModule###425-Phone Call Outbound" Required="0" Valid="1">
        <Description Translatable="1">Shows a link in the menu to add a phone call outbound in the ticket zoom view of the agent interface. Additional access control to show or not show this link can be done by using Key "Group" and Content like "rw:group1;move_into:group2". To cluster menu items use for Key "ClusterName" and for the Content any name you want to see in the UI. Use "ClusterPriority" to configure the order of a certain cluster within the toolbar.</Description>
        <Navigation>Frontend::Agent::View::TicketZoom::MenuModule</Navigation>
        <Value>
            <Hash>
                <Item Key="Module">Kernel::Output::HTML::TicketMenu::Generic</Item>
                <Item Key="Name" Translatable="1">Phone Call Outbound</Item>
                <Item Key="Description" Translatable="1">Add an outbound phone call to this ticket</Item>
                <Item Key="Action">AgentTicketPhoneOutbound</Item>
                <Item Key="Link">Action=AgentTicketPhoneOutbound;TicketID=[% Data.TicketID | html %]</Item>
                <Item Key="Target"></Item>
                <Item Key="PopupType">TicketAction</Item>
                <Item Key="ClusterName" Translatable="1">Communication</Item>
                <Item Key="ClusterPriority">435</Item>
            </Hash>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::MenuModule###426-Phone Call Inbound" Required="0" Valid="1">
        <Description Translatable="1">Shows a link in the menu to add a phone call inbound in the ticket zoom view of the agent interface. Additional access control to show or not show this link can be done by using Key "Group" and Content like "rw:group1;move_into:group2". To cluster menu items use for Key "ClusterName" and for the Content any name you want to see in the UI. Use "ClusterPriority" to configure the order of a certain cluster within the toolbar.</Description>
        <Navigation>Frontend::Agent::View::TicketZoom::MenuModule</Navigation>
        <Value>
            <Hash>
                <Item Key="Module">Kernel::Output::HTML::TicketMenu::Generic</Item>
                <Item Key="Name" Translatable="1">Phone Call Inbound</Item>
                <Item Key="Description" Translatable="1">Add an inbound phone call to this ticket</Item>
                <Item Key="Action">AgentTicketPhoneInbound</Item>
                <Item Key="Link">Action=AgentTicketPhoneInbound;TicketID=[% Data.TicketID | html %]</Item>
                <Item Key="Target"></Item>
                <Item Key="PopupType">TicketAction</Item>
                <Item Key="ClusterName" Translatable="1">Communication</Item>
                <Item Key="ClusterPriority">435</Item>
            </Hash>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::MenuModule###427-Email Outbound" Required="0" Valid="1">
        <Description Translatable="1">Shows a link in the menu to send an outbound email in the ticket zoom view of the agent interface. Additional access control to show or not show this link can be done by using Key "Group" and Content like "rw:group1;move_into:group2". To cluster menu items use for Key "ClusterName" and for the Content any name you want to see in the UI. Use "ClusterPriority" to configure the order of a certain cluster within the toolbar.</Description>
        <Navigation>Frontend::Agent::View::TicketZoom::MenuModule</Navigation>
        <Value>
            <Hash>
                <Item Key="Module">Kernel::Output::HTML::TicketMenu::Generic</Item>
                <Item Key="Name" Translatable="1">E-Mail Outbound</Item>
                <Item Key="Description" Translatable="1">Send new outgoing mail from this ticket</Item>
                <Item Key="Action">AgentTicketEmailOutbound</Item>
                <Item Key="Link">Action=AgentTicketEmailOutbound;TicketID=[% Data.TicketID | html %]</Item>
                <Item Key="Target"></Item>
                <Item Key="PopupType">TicketAction</Item>
                <Item Key="ClusterName" Translatable="1">Communication</Item>
                <Item Key="ClusterPriority">435</Item>
            </Hash>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::MenuModule###430-Merge" Required="0" Valid="1">
        <Description Translatable="1">Shows a link in the menu that allows merging tickets in the ticket zoom view of the agent interface. Additional access control to show or not show this link can be done by using Key "Group" and Content like "rw:group1;move_into:group2". To cluster menu items use for Key "ClusterName" and for the Content any name you want to see in the UI. Use "ClusterPriority" to configure the order of a certain cluster within the toolbar.</Description>
        <Navigation>Frontend::Agent::View::TicketZoom::MenuModule</Navigation>
        <Value>
            <Hash>
                <Item Key="Module">Kernel::Output::HTML::TicketMenu::Generic</Item>
                <Item Key="Name" Translatable="1">Merge</Item>
                <Item Key="Description" Translatable="1">Merge this ticket and all articles into another ticket</Item>
                <Item Key="Action">AgentTicketMerge</Item>
                <Item Key="Link">Action=AgentTicketMerge;TicketID=[% Data.TicketID | html %]</Item>
                <Item Key="Target"></Item>
                <Item Key="PopupType">TicketAction</Item>
                <Item Key="ClusterName" Translatable="1">Miscellaneous</Item>
                <Item Key="ClusterPriority">800</Item>
            </Hash>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::MenuModule###440-Pending" Required="0" Valid="1">
        <Description Translatable="1">Shows a link in the menu to set a ticket as pending in the ticket zoom view of the agent interface. Additional access control to show or not show this link can be done by using Key "Group" and Content like "rw:group1;move_into:group2". To cluster menu items use for Key "ClusterName" and for the Content any name you want to see in the UI. Use "ClusterPriority" to configure the order of a certain cluster within the toolbar.</Description>
        <Navigation>Frontend::Agent::View::TicketZoom::MenuModule</Navigation>
        <Value>
            <Hash>
                <Item Key="Module">Kernel::Output::HTML::TicketMenu::Generic</Item>
                <Item Key="Name" Translatable="1">Pending</Item>
                <Item Key="Description" Translatable="1">Set this ticket to pending</Item>
                <Item Key="Action">AgentTicketPending</Item>
                <Item Key="Link">Action=AgentTicketPending;TicketID=[% Data.TicketID | html %]</Item>
                <Item Key="Target"></Item>
                <Item Key="PopupType">TicketAction</Item>
                <Item Key="ClusterName" Translatable="1"></Item>
                <Item Key="ClusterPriority"></Item>
            </Hash>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::MenuModule###448-Watch" Required="0" Valid="1">
        <Description Translatable="1">Shows a link in the menu for subscribing / unsubscribing from a ticket in the ticket zoom view of the agent interface. Additional access control to show or not show this link can be done by using Key "Group" and Content like "rw:group1;move_into:group2". To cluster menu items use for Key "ClusterName" and for the Content any name you want to see in the UI. Use "ClusterPriority" to configure the order of a certain cluster within the toolbar.</Description>
        <Navigation>Frontend::Agent::View::TicketZoom::MenuModule</Navigation>
        <Value>
            <Hash>
                <Item Key="Module">Kernel::Output::HTML::TicketMenu::TicketWatcher</Item>
                <Item Key="Action">AgentTicketWatcher</Item>
                <Item Key="Name" Translatable="1">Watch</Item>
                <Item Key="Description" Translatable="1">Watch this ticket</Item>
                <Item Key="Target"></Item>
                <Item Key="ClusterName" Translatable="1"></Item>
                <Item Key="ClusterPriority"></Item>
            </Hash>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::MenuModule###450-Close" Required="0" Valid="1">
        <Description Translatable="1">Shows a link in the menu to close a ticket in the ticket zoom view of the agent interface. Additional access control to show or not show this link can be done by using Key "Group" and Content like "rw:group1;move_into:group2". To cluster menu items use for Key "ClusterName" and for the Content any name you want to see in the UI. Use "ClusterPriority" to configure the order of a certain cluster within the toolbar.</Description>
        <Navigation>Frontend::Agent::View::TicketZoom::MenuModule</Navigation>
        <Value>
            <Hash>
                <Item Key="Module">Kernel::Output::HTML::TicketMenu::Generic</Item>
                <Item Key="Name" Translatable="1">Close</Item>
                <Item Key="Description" Translatable="1">Close this ticket</Item>
                <Item Key="Action">AgentTicketClose</Item>
                <Item Key="Link">Action=AgentTicketClose;TicketID=[% Data.TicketID | html %]</Item>
                <Item Key="Target"></Item>
                <Item Key="PopupType">TicketAction</Item>
                <Item Key="ClusterName" Translatable="1"></Item>
                <Item Key="ClusterPriority"></Item>
            </Hash>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::MenuModule###460-Delete" Required="0" Valid="0">
        <Description Translatable="1">Shows a link in the menu to delete a ticket in the ticket zoom view of the agent interface. Additional access control to show or not show this link can be done by using Key "Group" and Content like "rw:group1;move_into:group2". To cluster menu items use for Key "ClusterName" and for the Content any name you want to see in the UI. Use "ClusterPriority" to configure the order of a certain cluster within the toolbar.</Description>
        <Navigation>Frontend::Agent::View::TicketZoom::MenuModule</Navigation>
        <Value>
            <Hash>
                <Item Key="Module">Kernel::Output::HTML::TicketMenu::Generic</Item>
                <Item Key="Name" Translatable="1">Delete</Item>
                <Item Key="Action">AgentTicketMove</Item>
                <Item Key="Description" Translatable="1">Delete this ticket</Item>
                <Item Key="Link">Action=AgentTicketMove;TicketID=[% Data.TicketID %];DestQueue=Delete</Item>
                <Item Key="Target"></Item>
                <Item Key="PopupType"></Item>
                <Item Key="ClusterName" Translatable="1"></Item>
                <Item Key="ClusterPriority"></Item>
            </Hash>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::MenuModule###470-Junk" Required="0" Valid="0">
        <Description Translatable="1">Shows a link to set a ticket as junk in the ticket zoom view of the agent interface. Additional access control to show or not show this link can be done by using Key "Group" and Content like "rw:group1;move_into:group2". To cluster menu items use for Key "ClusterName" and for the Content any name you want to see in the UI. Use "ClusterPriority" to configure the order of a certain cluster within the toolbar.</Description>
        <Navigation>Frontend::Agent::View::TicketZoom::MenuModule</Navigation>
        <Value>
            <Hash>
                <Item Key="Module">Kernel::Output::HTML::TicketMenu::Generic</Item>
                <Item Key="Name" Translatable="1">Spam</Item>
                <Item Key="Action">AgentTicketMove</Item>
                <Item Key="Description" Translatable="1">Mark this ticket as junk!</Item>
                <Item Key="Link">Action=AgentTicketMove;TicketID=[% Data.TicketID %];DestQueue=Junk</Item>
                <Item Key="Target"></Item>
                <Item Key="PopupType"></Item>
                <Item Key="ClusterName" Translatable="1"></Item>
                <Item Key="ClusterPriority"></Item>
            </Hash>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::MenuModule###500-ExternalLink" Required="0" Valid="0">
        <Description Translatable="1">Shows link to external page in the ticket zoom view of the agent interface. Additional access control to show or not show this link can be done by using Key "Group" and Content like "rw:group1;move_into:group2".</Description>
        <Navigation>Frontend::Agent::View::TicketZoom::MenuModule</Navigation>
        <Value>
            <Hash>
                <Item Key="Module">Kernel::Output::HTML::TicketMenu::Generic</Item>
                <Item Key="Name" Translatable="1">External Link</Item>
                <Item Key="Action"></Item>
                <Item Key="Description" Translatable="1">Open an external link!</Item>
                <Item Key="Link">http://external-application.test/app/index.php?TicketID=[% Data.TicketID %]&amp;queue_id=[% Data.QueueID %]</Item>
                <Item Key="Target">_blank</Item>
                <Item Key="PopupType"></Item>
                <Item Key="ClusterName" Translatable="1">Miscellaneous</Item>
                <Item Key="ClusterPriority"></Item>
                <Item Key="ExternalLink">1</Item>
            </Hash>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::OverviewMenuModule###001-Sort" Required="0" Valid="1">
        <Description Translatable="1">This setting shows the sorting attributes in all overview screen, not only in queue view.</Description>
        <Navigation>Frontend::Agent::TicketOverview::MenuModule</Navigation>
        <Value>
            <Hash>
                <Item Key="Module">Kernel::Output::HTML::TicketOverviewMenu::Sort</Item>
            </Hash>
        </Value>
    </Setting>
    <Setting Name="TicketOverviewMenuSort###SortAttributes" Required="0" Valid="1">
        <Description Translatable="1">Defines from which ticket attributes the agent can select the result order.</Description>
        <Navigation>Frontend::Agent::TicketOverview::MenuModule</Navigation>
        <Value>
            <Hash>
                <Item Key="Age">1</Item>
                <Item Key="Title">1</Item>
            </Hash>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::PreMenuModule###100-Lock" Required="0" Valid="1">
        <Description Translatable="1">Shows a link in the menu to lock / unlock a ticket in the ticket overviews of the agent interface.</Description>
        <Navigation>Frontend::Agent::TicketOverview::MenuModule</Navigation>
        <Value>
            <Hash>
                <Item Key="Module">Kernel::Output::HTML::TicketMenu::Lock</Item>
                <Item Key="Name" Translatable="1">Lock</Item>
                <Item Key="Action">AgentTicketLock</Item>
                <Item Key="Target"></Item>
                <Item Key="PopupType"></Item>
            </Hash>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::PreMenuModule###200-Zoom" Required="0" Valid="1">
        <Description Translatable="1">Shows a link in the menu to zoom a ticket in the ticket overviews of the agent interface.</Description>
        <Navigation>Frontend::Agent::TicketOverview::MenuModule</Navigation>
        <Value>
            <Hash>
                <Item Key="Module">Kernel::Output::HTML::TicketMenu::Generic</Item>
                <Item Key="Name" Translatable="1">Zoom</Item>
                <Item Key="Action">AgentTicketZoom</Item>
                <Item Key="Description" Translatable="1">Look into a ticket!</Item>
                <Item Key="Link">Action=AgentTicketZoom;TicketID=[% Data.TicketID | html %]</Item>
                <Item Key="Target"></Item>
                <Item Key="PopupType"></Item>
            </Hash>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::PreMenuModule###210-History" Required="0" Valid="1">
        <Description Translatable="1">Shows a link in the menu to see the history of a ticket in every ticket overview of the agent interface.</Description>
        <Navigation>Frontend::Agent::TicketOverview::MenuModule</Navigation>
        <Value>
            <Hash>
                <Item Key="Module">Kernel::Output::HTML::TicketMenu::Generic</Item>
                <Item Key="Name" Translatable="1">History</Item>
                <Item Key="Action">AgentTicketHistory</Item>
                <Item Key="Description" Translatable="1">Show the ticket history</Item>
                <Item Key="Link">Action=AgentTicketHistory;TicketID=[% Data.TicketID | html %]</Item>
                <Item Key="Target"></Item>
                <Item Key="PopupType">TicketHistory</Item>
            </Hash>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::PreMenuModule###300-Priority" Required="0" Valid="1">
        <Description Translatable="1">Shows a link in the menu to set the priority of a ticket in every ticket overview of the agent interface.</Description>
        <Navigation>Frontend::Agent::TicketOverview::MenuModule</Navigation>
        <Value>
            <Hash>
                <Item Key="Module">Kernel::Output::HTML::TicketMenu::Generic</Item>
                <Item Key="Name" Translatable="1">Priority</Item>
                <Item Key="Action">AgentTicketPriority</Item>
                <Item Key="Description" Translatable="1">Change the priority for this ticket</Item>
                <Item Key="Link">Action=AgentTicketPriority;TicketID=[% Data.TicketID | html %]</Item>
                <Item Key="Target"></Item>
                <Item Key="PopupType">TicketAction</Item>
            </Hash>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::PreMenuModule###420-Note" Required="0" Valid="1">
        <Description Translatable="1">Shows a link in the menu to add a note to a ticket in every ticket overview of the agent interface.</Description>
        <Navigation>Frontend::Agent::TicketOverview::MenuModule</Navigation>
        <Value>
            <Hash>
                <Item Key="Module">Kernel::Output::HTML::TicketMenu::Generic</Item>
                <Item Key="Name" Translatable="1">Note</Item>
                <Item Key="Action">AgentTicketNote</Item>
                <Item Key="Description" Translatable="1">Add a note to this ticket</Item>
                <Item Key="Link">Action=AgentTicketNote;TicketID=[% Data.TicketID | html %]</Item>
                <Item Key="Target"></Item>
                <Item Key="PopupType">TicketAction</Item>
            </Hash>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::PreMenuModule###440-Close" Required="0" Valid="1">
        <Description Translatable="1">Shows a link in the menu to close a ticket in every ticket overview of the agent interface.</Description>
        <Navigation>Frontend::Agent::TicketOverview::MenuModule</Navigation>
        <Value>
            <Hash>
                <Item Key="Module">Kernel::Output::HTML::TicketMenu::Generic</Item>
                <Item Key="Name" Translatable="1">Close</Item>
                <Item Key="Action">AgentTicketClose</Item>
                <Item Key="Description" Translatable="1">Close this ticket</Item>
                <Item Key="Link">Action=AgentTicketClose;TicketID=[% Data.TicketID | html %]</Item>
                <Item Key="Target"></Item>
                <Item Key="PopupType">TicketAction</Item>
            </Hash>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::PreMenuModule###445-Move" Required="0" Valid="1">
        <Description Translatable="1">Shows a link in the menu to move a ticket in every ticket overview of the agent interface.</Description>
        <Navigation>Frontend::Agent::TicketOverview::MenuModule</Navigation>
        <Value>
            <Hash>
                <Item Key="Module">Kernel::Output::HTML::TicketMenu::Move</Item>
                <Item Key="Name" Translatable="1">Move</Item>
                <Item Key="Action">AgentTicketMove</Item>
                <Item Key="Description" Translatable="1">Change queue!</Item>
            </Hash>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::PreMenuModule###450-Delete" Required="0" Valid="0">
        <Description Translatable="1">Shows a link in the menu to delete a ticket in every ticket overview of the agent interface. Additional access control to show or not show this link can be done by using Key "Group" and Content like "rw:group1;move_into:group2".</Description>
        <Navigation>Frontend::Agent::TicketOverview::MenuModule</Navigation>
        <Value>
            <Hash>
                <Item Key="Module">Kernel::Output::HTML::TicketMenu::Generic</Item>
                <Item Key="Name" Translatable="1">Delete</Item>
                <Item Key="Action">AgentTicketMove</Item>
                <Item Key="Description" Translatable="1">Delete this ticket</Item>
                <Item Key="Link">Action=AgentTicketMove;TicketID=[% Data.TicketID %];DestQueue=Delete</Item>
                <Item Key="Target"></Item>
                <Item Key="PopupType"></Item>
            </Hash>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::PreMenuModule###460-Junk" Required="0" Valid="0">
        <Description Translatable="1">Shows a link in the menu to set a ticket as junk in every ticket overview of the agent interface. Additional access control to show or not show this link can be done by using Key "Group" and Content like "rw:group1;move_into:group2".</Description>
        <Navigation>Frontend::Agent::TicketOverview::MenuModule</Navigation>
        <Value>
            <Hash>
                <Item Key="Module">Kernel::Output::HTML::TicketMenu::Generic</Item>
                <Item Key="Name" Translatable="1">Spam</Item>
                <Item Key="Action">AgentTicketMove</Item>
                <Item Key="Description" Translatable="1">Mark as Spam!</Item>
                <Item Key="Link">Action=AgentTicketMove;TicketID=[% Data.TicketID %];DestQueue=Junk</Item>
                <Item Key="Target"></Item>
                <Item Key="PopupType"></Item>
            </Hash>
        </Value>
    </Setting>
    <Setting Name="Ticket::Permission###1-OwnerCheck" Required="0" Valid="1">
        <Description Translatable="1">Module to grant access to the owner of a ticket.</Description>
        <Navigation>Core::Ticket::Permission</Navigation>
        <Value>
            <Hash>
                <Item Key="Module">Kernel::System::Ticket::Permission::OwnerCheck</Item>
                <Item Key="Required">0</Item>
                <Item Key="Granted">1</Item>
            </Hash>
        </Value>
    </Setting>
    <Setting Name="Ticket::Permission::OwnerCheck::Queues" Required="0" Valid="0">
        <Description Translatable="1">Optional queue limitation for the OwnerCheck permission module. If set, permission is only granted for tickets in the specified queues.</Description>
        <Navigation>Core::Ticket::Permission</Navigation>
        <Value>
            <Hash>
                <Item Key="Postmaster">ro, move, note</Item>
                <Item Key="Raw">rw</Item>
                <Item Key="Misc">note</Item>
            </Hash>
        </Value>
    </Setting>
    <Setting Name="Ticket::Permission###2-ResponsibleCheck" Required="0" Valid="1">
        <Description Translatable="1">Module to grant access to the agent responsible of a ticket.</Description>
        <Navigation>Core::Ticket::Permission</Navigation>
        <Value>
            <Hash>
                <Item Key="Module">Kernel::System::Ticket::Permission::ResponsibleCheck</Item>
                <Item Key="Required">0</Item>
                <Item Key="Granted">1</Item>
            </Hash>
        </Value>
    </Setting>
    <Setting Name="Ticket::Permission::ResponsibleCheck::Queues" Required="0" Valid="0">
        <Description Translatable="1">Optional queue limitation for the ResponsibleCheck permission module. If set, permission is only granted for tickets in the specified queues.</Description>
        <Navigation>Core::Ticket::Permission</Navigation>
        <Value>
            <Hash>
                <Item Key="Postmaster">ro, move, note</Item>
                <Item Key="Raw">rw</Item>
                <Item Key="Misc">note</Item>
            </Hash>
        </Value>
    </Setting>
    <Setting Name="Ticket::Permission###3-GroupCheck" Required="0" Valid="1">
        <Description Translatable="1">Module to check the group permissions for the access to tickets.</Description>
        <Navigation>Core::Ticket::Permission</Navigation>
        <Value>
            <Hash>
                <Item Key="Module">Kernel::System::Ticket::Permission::GroupCheck</Item>
                <Item Key="Required">0</Item>
                <Item Key="Granted">1</Item>
                </Hash>
        </Value>
    </Setting>
    <Setting Name="Ticket::Permission###4-WatcherCheck" Required="0" Valid="1">
        <Description Translatable="1">Module to grant access to the watcher agents of a ticket.</Description>
        <Navigation>Core::Ticket::Permission</Navigation>
        <Value>
            <Hash>
                <Item Key="Module">Kernel::System::Ticket::Permission::WatcherCheck</Item>
                <Item Key="Required">0</Item>
                <Item Key="Granted">1</Item>
            </Hash>
        </Value>
    </Setting>
    <Setting Name="Ticket::Permission###5-CreatorCheck" Required="0" Valid="0">
        <Description Translatable="1">Module to grant access to the creator of a ticket.</Description>
        <Navigation>Core::Ticket::Permission</Navigation>
        <Value>
            <Hash>
                <Item Key="Module">Kernel::System::Ticket::Permission::CreatorCheck</Item>
                <Item Key="Required">0</Item>
                <Item Key="Granted">1</Item>
            </Hash>
        </Value>
    </Setting>
    <Setting Name="Ticket::Permission::CreatorCheck::Queues" Required="0" Valid="0">
        <Description Translatable="1">Optional queue limitation for the CreatorCheck permission module. If set, permission is only granted for tickets in the specified queues.</Description>
        <Navigation>Core::Ticket::Permission</Navigation>
        <Value>
            <Hash>
                <Item Key="Postmaster">ro, move, note</Item>
                <Item Key="Raw">rw</Item>
                <Item Key="Misc">note</Item>
            </Hash>
        </Value>
    </Setting>
    <Setting Name="Ticket::Permission###6-InvolvedCheck" Required="0" Valid="0">
        <Description Translatable="1">Module to grant access to any agent that has been involved in a ticket in the past (based on ticket history entries).</Description>
        <Navigation>Core::Ticket::Permission</Navigation>
        <Value>
            <Hash>
                <Item Key="Module">Kernel::System::Ticket::Permission::InvolvedCheck</Item>
                <Item Key="Required">0</Item>
                <Item Key="Granted">1</Item>
            </Hash>
        </Value>
    </Setting>
    <Setting Name="Ticket::Permission::InvolvedCheck::Queues" Required="0" Valid="0">
        <Description Translatable="1">Optional queue limitation for the InvolvedCheck permission module. If set, permission is only granted for tickets in the specified queues.</Description>
        <Navigation>Core::Ticket::Permission</Navigation>
        <Value>
            <Hash>
                <Item Key="Postmaster">ro, move, note</Item>
                <Item Key="Raw">rw</Item>
                <Item Key="Misc">note</Item>
            </Hash>
        </Value>
    </Setting>
    <Setting Name="CustomerTicket::Permission###1-GroupCheck" Required="0" Valid="1">
        <Description Translatable="1">Module to check the group permissions for customer access to tickets.</Description>
        <Navigation>Core::Ticket::Permission</Navigation>
        <Value>
            <Hash>
                <Item Key="Module">Kernel::System::Ticket::CustomerPermission::GroupCheck</Item>
                <Item Key="Required">1</Item>
                <Item Key="Granted">0</Item>
            </Hash>
        </Value>
    </Setting>
    <Setting Name="CustomerTicket::Permission###2-CustomerUserIDCheck" Required="0" Valid="1">
        <Description Translatable="1">Module to grant access if the CustomerUserID of the ticket matches the CustomerUserID of the customer.</Description>
        <Navigation>Core::Ticket::Permission</Navigation>
        <Value>
            <Hash>
                <Item Key="Module">Kernel::System::Ticket::CustomerPermission::CustomerUserIDCheck</Item>
                <Item Key="Required">0</Item>
                <Item Key="Granted">1</Item>
            </Hash>
        </Value>
    </Setting>
    <Setting Name="CustomerTicket::Permission###3-CustomerIDCheck" Required="0" Valid="1">
        <Description Translatable="1">Module to grant access if the CustomerID of the ticket matches the CustomerID of the customer.</Description>
        <Navigation>Core::Ticket::Permission</Navigation>
        <Value>
            <Hash>
                <Item Key="Module">Kernel::System::Ticket::CustomerPermission::CustomerIDCheck</Item>
                <Item Key="Required">0</Item>
                <Item Key="Granted">1</Item>
            </Hash>
        </Value>
    </Setting>
    <Setting Name="CustomerTicket::Permission###4-CustomerGroupCheck" Required="0" Valid="1">
        <Description Translatable="1">Module to grant access if the CustomerID of the customer has necessary group permissions.</Description>
        <Navigation>Core::Ticket::Permission</Navigation>
        <Value>
            <Hash>
                <Item Key="Module">Kernel::System::Ticket::CustomerPermission::CustomerGroupCheck</Item>
                <Item Key="Required">0</Item>
                <Item Key="Granted">1</Item>
            </Hash>
        </Value>
    </Setting>
    <Setting Name="Ticket::DefineEmailFrom" Required="1" Valid="1">
        <Description Translatable="1">Defines how the From field from the emails (sent from answers and email tickets) should look like.</Description>
        <Navigation>Core::Ticket</Navigation>
        <Value>
            <Item ValueType="Select" SelectedID="SystemAddressName">
                <Item ValueType="Option" Value="SystemAddressName" Translatable="1">System Address Display Name</Item>
                <Item ValueType="Option" Value="AgentNameSystemAddressName" Translatable="1">Agent Name + FromSeparator + System Address Display Name</Item>
                <Item ValueType="Option" Value="AgentName" Translatable="1">Agent Name</Item>
            </Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::DefineEmailFromSeparator" Required="1" Valid="1">
        <Description Translatable="1">Defines the separator between the agents real name and the given queue email address.</Description>
        <Navigation>Core::Ticket</Navigation>
        <Value>
            <Item ValueType="String">via</Item>
        </Value>
    </Setting>
    <Setting Name="DashboardBackend###0100-TicketPendingReminder" Required="0" Valid="1">
        <Description Translatable="1">Parameters for the dashboard backend of the ticket pending reminder overview of the agent interface . "Limit" is the number of entries shown by default. "Group" is used to restrict the access to the plugin (e. g. Group: admin;group1;group2;). "Default" determines if the plugin is enabled by default or if the user needs to enable it manually. "CacheTTLLocal" is the cache time in minutes for the plugin. "Mandatory" determines if the plugin is always shown and can not be removed by agents. Note: Only Ticket attributes and Dynamic Fields (DynamicField_NameX) are allowed for DefaultColumns.</Description>
        <Navigation>Frontend::Agent::View::Dashboard</Navigation>
        <Value>
            <Hash>
                <Item Key="Module">Kernel::Output::HTML::Dashboard::TicketGeneric</Item>
                <Item Key="Title" Translatable="1">Reminder Tickets</Item>
                <Item Key="Description" Translatable="1">All tickets with a reminder set where the reminder date has been reached</Item>
                <Item Key="Attributes">TicketPendingTimeOlderMinutes=1;StateType=pending reminder;SortBy=PendingTime;OrderBy=Down;</Item>
                <Item Key="Filter">Locked</Item>
                <Item Key="Time">UntilTime</Item>
                <Item Key="Limit">10</Item>
                <Item Key="Permission">rw</Item>
                <Item Key="Block">ContentLarge</Item>
                <Item Key="Group"></Item>
                <Item Key="Default">1</Item>
                <Item Key="CacheTTLLocal">0.5</Item>
                <Item Key="DefaultColumns">
                    <Hash>
                        <DefaultItem ValueType="Select">
                            <Item ValueType="Option" Value="0" Translatable="1">0 - Disabled</Item>
                            <Item ValueType="Option" Value="1" Translatable="1">1 - Available</Item>
                            <Item ValueType="Option" Value="2" Translatable="1">2 - Enabled by default</Item>
                        </DefaultItem>
                        <Item Key="Age" SelectedID="2"></Item>
                        <Item Key="Changed" SelectedID="1"></Item>
                        <Item Key="Created" SelectedID="1"></Item>
                        <Item Key="CustomerCompanyName" SelectedID="1"></Item>
                        <Item Key="CustomerID" SelectedID="1"></Item>
                        <Item Key="CustomerName" SelectedID="1"></Item>
                        <Item Key="CustomerUserID" SelectedID="1"></Item>
                        <Item Key="EscalationResponseTime" SelectedID="1"></Item>
                        <Item Key="EscalationSolutionTime" SelectedID="1"></Item>
                        <Item Key="EscalationTime" SelectedID="1"></Item>
                        <Item Key="EscalationUpdateTime" SelectedID="1"></Item>
                        <Item Key="TicketNumber" SelectedID="2"></Item>
                        <Item Key="Lock" SelectedID="1"></Item>
                        <Item Key="Owner" SelectedID="1"></Item>
                        <Item Key="PendingTime" SelectedID="1"></Item>
                        <Item Key="Queue" SelectedID="1"></Item>
                        <Item Key="Responsible" SelectedID="1"></Item>
                        <Item Key="Priority" SelectedID="1"></Item>
                        <Item Key="Service" SelectedID="1"></Item>
                        <Item Key="State" SelectedID="1"></Item>
                        <Item Key="SLA" SelectedID="1"></Item>
                        <Item Key="Title" SelectedID="2"></Item>
                        <Item Key="Type" SelectedID="1"></Item>
                    </Hash>
                </Item>
                <Item Key="Mandatory">0</Item>
            </Hash>
        </Value>
    </Setting>
    <Setting Name="DashboardBackend###0110-TicketEscalation" Required="0" Valid="1">
        <Description Translatable="1">Parameters for the dashboard backend of the ticket escalation overview of the agent interface . "Limit" is the number of entries shown by default. "Group" is used to restrict the access to the plugin (e. g. Group: admin;group1;group2;). "Default" determines if the plugin is enabled by default or if the user needs to enable it manually. "CacheTTLLocal" is the cache time in minutes for the plugin. "Mandatory" determines if the plugin is always shown and can not be removed by agents. Note: Only Ticket attributes and Dynamic Fields (DynamicField_NameX) are allowed for DefaultColumns.</Description>
        <Navigation>Frontend::Agent::View::Dashboard</Navigation>
        <Value>
            <Hash>
                <Item Key="Module">Kernel::Output::HTML::Dashboard::TicketGeneric</Item>
                <Item Key="Title" Translatable="1">Escalated Tickets</Item>
                <Item Key="Description" Translatable="1">All escalated tickets</Item>
                <Item Key="Attributes">TicketEscalationTimeOlderMinutes=1;SortBy=EscalationTime;OrderBy=Down;</Item>
                <Item Key="Filter" Translatable="1">All</Item>
                <Item Key="Time">EscalationTime</Item>
                <Item Key="Limit">10</Item>
                <Item Key="Permission">rw</Item>
                <Item Key="Block">ContentLarge</Item>
                <Item Key="Group"></Item>
                <Item Key="Default">1</Item>
                <Item Key="CacheTTLLocal">0.5</Item>
                <Item Key="DefaultColumns">
                    <Hash>
                        <DefaultItem ValueType="Select">
                            <Item ValueType="Option" Value="0" Translatable="1">0 - Disabled</Item>
                            <Item ValueType="Option" Value="1" Translatable="1">1 - Available</Item>
                            <Item ValueType="Option" Value="2" Translatable="1">2 - Enabled by default</Item>
                        </DefaultItem>
                        <Item Key="Age" SelectedID="2"></Item>
                        <Item Key="Changed" SelectedID="1"></Item>
                        <Item Key="Created" SelectedID="1"></Item>
                        <Item Key="CustomerCompanyName" SelectedID="1"></Item>
                        <Item Key="CustomerID" SelectedID="1"></Item>
                        <Item Key="CustomerName" SelectedID="1"></Item>
                        <Item Key="CustomerUserID" SelectedID="1"></Item>
                        <Item Key="EscalationResponseTime" SelectedID="1"></Item>
                        <Item Key="EscalationSolutionTime" SelectedID="1"></Item>
                        <Item Key="EscalationTime" SelectedID="1"></Item>
                        <Item Key="EscalationUpdateTime" SelectedID="1"></Item>
                        <Item Key="TicketNumber" SelectedID="2"></Item>
                        <Item Key="Lock" SelectedID="1"></Item>
                        <Item Key="Owner" SelectedID="1"></Item>
                        <Item Key="PendingTime" SelectedID="1"></Item>
                        <Item Key="Queue" SelectedID="1"></Item>
                        <Item Key="Responsible" SelectedID="1"></Item>
                        <Item Key="Priority" SelectedID="1"></Item>
                        <Item Key="Service" SelectedID="1"></Item>
                        <Item Key="State" SelectedID="1"></Item>
                        <Item Key="SLA" SelectedID="1"></Item>
                        <Item Key="Title" SelectedID="2"></Item>
                        <Item Key="Type" SelectedID="1"></Item>
                    </Hash>
                </Item>
                <Item Key="Mandatory">0</Item>
            </Hash>
        </Value>
    </Setting>
    <Setting Name="DashboardBackend###0120-TicketNew" Required="0" Valid="1">
        <Description Translatable="1">Parameters for the dashboard backend of the new tickets overview of the agent interface. "Limit" is the number of entries shown by default. "Group" is used to restrict the access to the plugin (e. g. Group: admin;group1;group2;). "Default" determines if the plugin is enabled by default or if the user needs to enable it manually. "CacheTTLLocal" is the cache time in minutes for the plugin. "Mandatory" determines if the plugin is always shown and can not be removed by agents. Note: Only Ticket attributes and Dynamic Fields (DynamicField_NameX) are allowed for DefaultColumns.</Description>
        <Navigation>Frontend::Agent::View::Dashboard</Navigation>
        <Value>
            <Hash>
                <Item Key="Module">Kernel::Output::HTML::Dashboard::TicketGeneric</Item>
                <Item Key="Title" Translatable="1">New Tickets</Item>
                <Item Key="Description" Translatable="1">All new tickets, these tickets have not been worked on yet</Item>
                <Item Key="Attributes">StateType=new;</Item>
                <Item Key="Filter" Translatable="1">All</Item>
                <Item Key="Time">Age</Item>
                <Item Key="Limit">10</Item>
                <Item Key="Permission">rw</Item>
                <Item Key="Block">ContentLarge</Item>
                <Item Key="Group"></Item>
                <Item Key="Default">1</Item>
                <Item Key="CacheTTLLocal">0.5</Item>
                <Item Key="DefaultColumns">
                    <Hash>
                        <DefaultItem ValueType="Select">
                            <Item ValueType="Option" Value="0" Translatable="1">0 - Disabled</Item>
                            <Item ValueType="Option" Value="1" Translatable="1">1 - Available</Item>
                            <Item ValueType="Option" Value="2" Translatable="1">2 - Enabled by default</Item>
                        </DefaultItem>
                        <Item Key="Age" SelectedID="2"></Item>
                        <Item Key="Changed" SelectedID="1"></Item>
                        <Item Key="Created" SelectedID="1"></Item>
                        <Item Key="CustomerCompanyName" SelectedID="1"></Item>
                        <Item Key="CustomerID" SelectedID="1"></Item>
                        <Item Key="CustomerName" SelectedID="1"></Item>
                        <Item Key="CustomerUserID" SelectedID="1"></Item>
                        <Item Key="EscalationResponseTime" SelectedID="1"></Item>
                        <Item Key="EscalationSolutionTime" SelectedID="1"></Item>
                        <Item Key="EscalationTime" SelectedID="1"></Item>
                        <Item Key="EscalationUpdateTime" SelectedID="1"></Item>
                        <Item Key="TicketNumber" SelectedID="2"></Item>
                        <Item Key="Lock" SelectedID="1"></Item>
                        <Item Key="Owner" SelectedID="1"></Item>
                        <Item Key="PendingTime" SelectedID="1"></Item>
                        <Item Key="Queue" SelectedID="1"></Item>
                        <Item Key="Responsible" SelectedID="1"></Item>
                        <Item Key="Priority" SelectedID="1"></Item>
                        <Item Key="Service" SelectedID="1"></Item>
                        <Item Key="State" SelectedID="1"></Item>
                        <Item Key="SLA" SelectedID="1"></Item>
                        <Item Key="Title" SelectedID="2"></Item>
                        <Item Key="Type" SelectedID="1"></Item>
                    </Hash>
                </Item>
                <Item Key="Mandatory">0</Item>
            </Hash>
        </Value>
    </Setting>
    <Setting Name="DashboardBackend###0130-TicketOpen" Required="0" Valid="1">
        <Description Translatable="1">Parameters for the dashboard backend of the open tickets overview of the agent interface. "Limit" is the number of entries shown by default. "Group" is used to restrict the access to the plugin (e. g. Group: admin;group1;group2;). "Default" determines if the plugin is enabled by default or if the user needs to enable it manually. "CacheTTLLocal" is the cache time in minutes for the plugin. "Mandatory" determines if the plugin is always shown and can not be removed by agents. Note: Only Ticket attributes and Dynamic Fields (DynamicField_NameX) are allowed for DefaultColumns.</Description>
        <Navigation>Frontend::Agent::View::Dashboard</Navigation>
        <Value>
            <Hash>
                <Item Key="Module">Kernel::Output::HTML::Dashboard::TicketGeneric</Item>
                <Item Key="Title" Translatable="1">Open Tickets</Item>
                <Item Key="Description" Translatable="1">All open tickets, these tickets have already been worked on.</Item>
                <Item Key="Attributes">StateType=open;</Item>
                <Item Key="Filter" Translatable="1">All</Item>
                <Item Key="Time">Age</Item>
                <Item Key="Limit">10</Item>
                <Item Key="Permission">rw</Item>
                <Item Key="Block">ContentLarge</Item>
                <Item Key="Group"></Item>
                <Item Key="Default">1</Item>
                <Item Key="CacheTTLLocal">0.5</Item>
                <Item Key="DefaultColumns">
                    <Hash>
                        <DefaultItem ValueType="Select">
                            <Item ValueType="Option" Value="0" Translatable="1">0 - Disabled</Item>
                            <Item ValueType="Option" Value="1" Translatable="1">1 - Available</Item>
                            <Item ValueType="Option" Value="2" Translatable="1">2 - Enabled by default</Item>
                        </DefaultItem>
                        <Item Key="Age" SelectedID="2"></Item>
                        <Item Key="Changed" SelectedID="1"></Item>
                        <Item Key="Created" SelectedID="1"></Item>
                        <Item Key="CustomerCompanyName" SelectedID="1"></Item>
                        <Item Key="CustomerID" SelectedID="1"></Item>
                        <Item Key="CustomerName" SelectedID="1"></Item>
                        <Item Key="CustomerUserID" SelectedID="1"></Item>
                        <Item Key="EscalationResponseTime" SelectedID="1"></Item>
                        <Item Key="EscalationSolutionTime" SelectedID="1"></Item>
                        <Item Key="EscalationTime" SelectedID="1"></Item>
                        <Item Key="EscalationUpdateTime" SelectedID="1"></Item>
                        <Item Key="TicketNumber" SelectedID="2"></Item>
                        <Item Key="Lock" SelectedID="1"></Item>
                        <Item Key="Owner" SelectedID="1"></Item>
                        <Item Key="PendingTime" SelectedID="1"></Item>
                        <Item Key="Queue" SelectedID="1"></Item>
                        <Item Key="Responsible" SelectedID="1"></Item>
                        <Item Key="Priority" SelectedID="1"></Item>
                        <Item Key="Service" SelectedID="1"></Item>
                        <Item Key="State" SelectedID="1"></Item>
                        <Item Key="SLA" SelectedID="1"></Item>
                        <Item Key="Title" SelectedID="2"></Item>
                        <Item Key="Type" SelectedID="1"></Item>
                    </Hash>
                </Item>
                <Item Key="Mandatory">0</Item>
            </Hash>
        </Value>
    </Setting>
    <Setting Name="DashboardBackend###0250-TicketStats" Required="0" Valid="1">
        <Description Translatable="1">Parameters for the dashboard backend of the ticket stats of the agent interface. "Limit" is the number of entries shown by default. "Group" is used to restrict the access to the plugin (e. g. Group: admin;group1;group2;). "Default" determines if the plugin is enabled by default or if the user needs to enable it manually. "CacheTTLLocal" is the cache time in minutes for the plugin. "Mandatory" determines if the plugin is always shown and can not be removed by agents.</Description>
        <Navigation>Frontend::Agent::View::Dashboard</Navigation>
        <Value>
            <Hash>
                <Item Key="Module">Kernel::Output::HTML::Dashboard::TicketStatsGeneric</Item>
                <Item Key="Title" Translatable="1">7 Day Stats</Item>
                <Item Key="Changed">1</Item>
                <Item Key="Closed">1</Item>
                <Item Key="Permission">rw</Item>
                <Item Key="Block">ContentSmall</Item>
                <Item Key="Group"></Item>
                <Item Key="Default">1</Item>
                <Item Key="CacheTTLLocal">30</Item>
                <Item Key="Mandatory">0</Item>
            </Hash>
        </Value>
    </Setting>
    <Setting Name="DashboardBackend###0260-TicketCalendar" Required="0" Valid="1">
        <Description Translatable="1">Parameters for the dashboard backend of the upcoming events widget of the agent interface. "Limit" is the number of entries shown by default. "Group" is used to restrict the access to the plugin (e. g. Group: admin;group1;group2;). "Default" determines if the plugin is enabled by default or if the user needs to enable it manually. "CacheTTLLocal" is the cache time in minutes for the plugin. "Mandatory" determines if the plugin is always shown and can not be removed by agents.</Description>
        <Navigation>Frontend::Agent::View::Dashboard</Navigation>
        <Value>
            <Hash>
                <Item Key="Module">Kernel::Output::HTML::Dashboard::Calendar</Item>
                <Item Key="Title" Translatable="1">Upcoming Events</Item>
                <Item Key="Permission">rw</Item>
                <Item Key="OwnerOnly"></Item>
                <Item Key="Block">ContentSmall</Item>
                <Item Key="Limit">6</Item>
                <Item Key="Group"></Item>
                <Item Key="Default">1</Item>
                <Item Key="CacheTTL">2</Item>
                <Item Key="Mandatory">0</Item>
            </Hash>
        </Value>
    </Setting>
     <Setting Name="DashboardBackend###0270-TicketQueueOverview" Required="0" Valid="1">
        <Description Translatable="1">Parameters for the dashboard backend of the queue overview widget of the agent interface. "Group" is used to restrict the access to the plugin (e. g. Group: admin;group1;group2;). "QueuePermissionGroup" is not mandatory, queues are only listed if they belong to this permission group if you enable it. "States" is a list of states, the key is the sort order of the state in the widget. "Default" determines if the plugin is enabled by default or if the user needs to enable it manually. "CacheTTLLocal" is the cache time in minutes for the plugin. "Mandatory" determines if the plugin is always shown and can not be removed by agents.</Description>
        <Navigation>Frontend::Agent::View::Dashboard</Navigation>
        <Value>
            <Hash>
                <Item Key="Module">Kernel::Output::HTML::Dashboard::TicketQueueOverview</Item>
                <Item Key="Title" Translatable="1">Ticket Queue Overview</Item>
                <Item Key="Description" Translatable="1">Provides a matrix overview of the tickets per state per queue</Item>
                <Item Key="Permission">rw</Item>
                <Item Key="QueuePermissionGroup"></Item>
                <Item Key="Block">ContentLarge</Item>
                <Item Key="Group"></Item>
                <Item Key="Default">1</Item>
                <Item Key="Sort">SortBy=Age;OrderBy=Up</Item>
                <Item Key="CacheTTLLocal">2</Item>
                <Item Key="States">
                    <Hash>
                        <Item Key="1">new</Item>
                        <Item Key="4">open</Item>
                        <Item Key="6">pending reminder</Item>
                    </Hash>
                </Item>
                <Item Key="Mandatory">0</Item>
            </Hash>
        </Value>
    </Setting>
    <Setting Name="DashboardBackend###0280-DashboardEventsTicketCalendar" Required="0" Valid="1">
        <Description Translatable="1">Parameters for the dashboard backend of the ticket events calendar of the agent interface. "Limit" is the number of entries shown by default. "Group" is used to restrict the access to the plugin (e. g. Group: admin;group1;group2;). "Default" determines if the plugin is enabled by default or if the user needs to enable it manually. "CacheTTLLocal" is the cache time in minutes for the plugin. "Mandatory" determines if the plugin is always shown and can not be removed by agents.</Description>
        <Navigation>Frontend::Agent::View::Dashboard</Navigation>
        <Value>
            <Hash>
                <Item Key="Module">Kernel::Output::HTML::Dashboard::EventsTicketCalendar</Item>
                <Item Key="Title" Translatable="1">Events Ticket Calendar</Item>
                <Item Key="Block">ContentLarge</Item>
                <Item Key="Group"></Item>
                <Item Key="Default">0</Item>
                <Item Key="CacheTTL">0</Item>
                <Item Key="Mandatory">0</Item>
            </Hash>
        </Value>
    </Setting>
    <Setting Name="DashboardEventsTicketCalendar###CalendarWidth" Required="1" Valid="1">
        <Description Translatable="1">Defines the calendar width in percent. Default is 95%.</Description>
        <Navigation>Frontend::Agent::View::Dashboard::EventsTicketCalendar</Navigation>
        <Value>
            <Item ValueType="String" ValueRegex="^\d+$">95</Item>
        </Value>
    </Setting>
    <Setting Name="DashboardEventsTicketCalendar###Queues" Required="1" Valid="1">
        <Description Translatable="1">Defines queues that's tickets are used for displaying as calendar events.</Description>
        <Navigation>Frontend::Agent::View::Dashboard::EventsTicketCalendar</Navigation>
        <Value>
            <Array>
                <Item>Raw</Item>
            </Array>
        </Value>
    </Setting>
    <Setting Name="DashboardEventsTicketCalendar::DynamicFieldStartTime" Required="0" Valid="1">
        <Description Translatable="1">Define dynamic field name for start time. This field has to be manually added to the system as Ticket: "Date / Time" and must be activated in ticket creation screens and/or in any other ticket action screens.</Description>
        <Navigation>Frontend::Agent::View::Dashboard::EventsTicketCalendar</Navigation>
        <Value>
            <Item ValueType="String">TicketCalendarStartTime</Item>
        </Value>
    </Setting>
    <Setting Name="DashboardEventsTicketCalendar::DynamicFieldEndTime" Required="0" Valid="1">
        <Description Translatable="1">Define dynamic field name for end time. This field has to be manually added to the system as Ticket: "Date / Time" and must be activated in ticket creation screens and/or in any other ticket action screens.</Description>
        <Navigation>Frontend::Agent::View::Dashboard::EventsTicketCalendar</Navigation>
        <Value>
            <Item ValueType="String">TicketCalendarEndTime</Item>
        </Value>
    </Setting>
    <Setting Name="DashboardEventsTicketCalendar::DynamicFieldsForEvents" Required="1" Valid="1">
        <Description Translatable="1">Defines the dynamic fields that are used for displaying on calendar events.</Description>
        <Navigation>Frontend::Agent::View::Dashboard::EventsTicketCalendar</Navigation>
        <Value>
            <Array>
                <Item>TicketCalendarStartTime</Item>
                <Item>TicketCalendarEndTime</Item>
            </Array>
        </Value>
    </Setting>
    <Setting Name="DashboardEventsTicketCalendar::TicketFieldsForEvents" Required="1" Valid="1">
        <Description Translatable="1">Defines the ticket fields that are going to be displayed calendar events. The "Key" defines the field or ticket attribute and the "Content" defines the display name.</Description>
        <Navigation>Frontend::Agent::View::Dashboard::EventsTicketCalendar</Navigation>
        <Value>
            <Hash>
                <Item Key="CustomerID" Translatable="1">Customer ID</Item>
                <Item Key="CustomerUserID" Translatable="1">Customer user</Item>
                <Item Key="Priority" Translatable="1">Priority</Item>
                <Item Key="Queue" Translatable="1">Queue</Item>
                <Item Key="SLA" Translatable="1">SLA</Item>
                <Item Key="Service" Translatable="1">Service</Item>
                <Item Key="State" Translatable="1">State</Item>
                <Item Key="Title" Translatable="1">Title</Item>
                <Item Key="Type" Translatable="1">Type</Item>
            </Hash>
        </Value>
    </Setting>
    <Setting Name="OnlyValuesOnTicket" Required="1" Valid="1">
        <Description Translatable="1">Defines if the values for filters should be retrieved from all available tickets. If enabled, only values which are actually used in any ticket will be available for filtering. Please note: The list of customers will always be retrieved like this.</Description>
        <Navigation>Frontend::Agent::View::Dashboard::TicketFilters</Navigation>
        <Value>
            <Item ValueType="Checkbox">1</Item>
        </Value>
    </Setting>
    <Setting Name="AgentCustomerInformationCenter::Backend###0050-CIC-CustomerUserList" Required="0" Valid="1">
        <Description Translatable="1">Parameters for the dashboard backend of the customer user list overview of the agent interface . "Limit" is the number of entries shown by default. "Group" is used to restrict the access to the plugin (e. g. Group: admin;group1;group2;). "Default" determines if the plugin is enabled by default or if the user needs to enable it manually. "CacheTTLLocal" is the cache time in minutes for the plugin.</Description>
        <Navigation>Frontend::Agent::View::CustomerInformationCenter</Navigation>
        <Value>
            <Hash>
                <Item Key="Module">Kernel::Output::HTML::Dashboard::CustomerUserList</Item>
                <Item Key="Title" Translatable="1">Customer Users</Item>
                <Item Key="Description" Translatable="1">All customer users of a CustomerID</Item>
                <Item Key="Attributes"></Item>
                <Item Key="Limit">10</Item>
                <Item Key="Permission">ro</Item>
                <Item Key="Block">ContentLarge</Item>
                <Item Key="Group"></Item>
                <Item Key="Default">1</Item>
                <Item Key="CacheTTLLocal">0.5</Item>
            </Hash>
        </Value>
    </Setting>
    <Setting Name="AgentCustomerInformationCenter::Backend###0100-CIC-TicketPendingReminder" Required="0" Valid="1">
        <Description Translatable="1">Parameters for the dashboard backend of the ticket pending reminder overview of the agent interface . "Limit" is the number of entries shown by default. "Group" is used to restrict the access to the plugin (e. g. Group: admin;group1;group2;). "Default" determines if the plugin is enabled by default or if the user needs to enable it manually. "CacheTTLLocal" is the cache time in minutes for the plugin. Note: Only Ticket attributes and Dynamic Fields (DynamicField_NameX) are allowed for DefaultColumns.</Description>
        <Navigation>Frontend::Agent::View::CustomerInformationCenter</Navigation>
        <Value>
            <Hash>
                <Item Key="Module">Kernel::Output::HTML::Dashboard::TicketGeneric</Item>
                <Item Key="Title" Translatable="1">Reminder Tickets</Item>
                <Item Key="Description" Translatable="1">All tickets with a reminder set where the reminder date has been reached</Item>
                <Item Key="Attributes">TicketPendingTimeOlderMinutes=1;StateType=pending reminder;SortBy=PendingTime;OrderBy=Down;</Item>
                <Item Key="Filter">Locked</Item>
                <Item Key="Time">UntilTime</Item>
                <Item Key="Limit">10</Item>
                <Item Key="Permission">ro</Item>
                <Item Key="Block">ContentLarge</Item>
                <Item Key="Group"></Item>
                <Item Key="Default">1</Item>
                <Item Key="CacheTTLLocal">0.5</Item>
                <Item Key="DefaultColumns">
                    <Hash>
                        <DefaultItem ValueType="Select">
                            <Item ValueType="Option" Value="0" Translatable="1">0 - Disabled</Item>
                            <Item ValueType="Option" Value="1" Translatable="1">1 - Available</Item>
                            <Item ValueType="Option" Value="2" Translatable="1">2 - Enabled by default</Item>
                        </DefaultItem>
                        <Item Key="Age" SelectedID="2"></Item>
                        <Item Key="Changed" SelectedID="1"></Item>
                        <Item Key="Created" SelectedID="1"></Item>
                        <Item Key="CustomerCompanyName" SelectedID="1"></Item>
                        <Item Key="CustomerID" SelectedID="1"></Item>
                        <Item Key="CustomerName" SelectedID="1"></Item>
                        <Item Key="CustomerUserID" SelectedID="1"></Item>
                        <Item Key="EscalationResponseTime" SelectedID="1"></Item>
                        <Item Key="EscalationSolutionTime" SelectedID="1"></Item>
                        <Item Key="EscalationTime" SelectedID="1"></Item>
                        <Item Key="EscalationUpdateTime" SelectedID="1"></Item>
                        <Item Key="TicketNumber" SelectedID="2"></Item>
                        <Item Key="Lock" SelectedID="1"></Item>
                        <Item Key="Owner" SelectedID="1"></Item>
                        <Item Key="PendingTime" SelectedID="1"></Item>
                        <Item Key="Queue" SelectedID="1"></Item>
                        <Item Key="Responsible" SelectedID="1"></Item>
                        <Item Key="Priority" SelectedID="1"></Item>
                        <Item Key="Service" SelectedID="1"></Item>
                        <Item Key="State" SelectedID="1"></Item>
                        <Item Key="SLA" SelectedID="1"></Item>
                        <Item Key="Title" SelectedID="2"></Item>
                        <Item Key="Type" SelectedID="1"></Item>
                    </Hash>
                </Item>
            </Hash>
        </Value>
    </Setting>
    <Setting Name="AgentCustomerInformationCenter::Backend###0110-CIC-TicketEscalation" Required="0" Valid="1">
        <Description Translatable="1">Parameters for the dashboard backend of the ticket escalation overview of the agent interface . "Limit" is the number of entries shown by default. "Group" is used to restrict the access to the plugin (e. g. Group: admin;group1;group2;). "Default" determines if the plugin is enabled by default or if the user needs to enable it manually. "CacheTTLLocal" is the cache time in minutes for the plugin. Note: Only Ticket attributes and Dynamic Fields (DynamicField_NameX) are allowed for DefaultColumns.</Description>
        <Navigation>Frontend::Agent::View::CustomerInformationCenter</Navigation>
        <Value>
            <Hash>
                <Item Key="Module">Kernel::Output::HTML::Dashboard::TicketGeneric</Item>
                <Item Key="Title" Translatable="1">Escalated Tickets</Item>
                <Item Key="Description" Translatable="1">All escalated tickets</Item>
                <Item Key="Attributes">TicketEscalationTimeOlderMinutes=1;SortBy=EscalationTime;OrderBy=Down;</Item>
                <Item Key="Filter" Translatable="1">All</Item>
                <Item Key="Time">EscalationTime</Item>
                <Item Key="Limit">10</Item>
                <Item Key="Permission">ro</Item>
                <Item Key="Block">ContentLarge</Item>
                <Item Key="Group"></Item>
                <Item Key="Default">1</Item>
                <Item Key="CacheTTLLocal">0.5</Item>
                <Item Key="DefaultColumns">
                    <Hash>
                        <DefaultItem ValueType="Select">
                            <Item ValueType="Option" Value="0" Translatable="1">0 - Disabled</Item>
                            <Item ValueType="Option" Value="1" Translatable="1">1 - Available</Item>
                            <Item ValueType="Option" Value="2" Translatable="1">2 - Enabled by default</Item>
                        </DefaultItem>
                        <Item Key="Age" SelectedID="2"></Item>
                        <Item Key="Changed" SelectedID="1"></Item>
                        <Item Key="Created" SelectedID="1"></Item>
                        <Item Key="CustomerCompanyName" SelectedID="1"></Item>
                        <Item Key="CustomerID" SelectedID="1"></Item>
                        <Item Key="CustomerName" SelectedID="1"></Item>
                        <Item Key="CustomerUserID" SelectedID="1"></Item>
                        <Item Key="EscalationResponseTime" SelectedID="1"></Item>
                        <Item Key="EscalationSolutionTime" SelectedID="1"></Item>
                        <Item Key="EscalationTime" SelectedID="1"></Item>
                        <Item Key="EscalationUpdateTime" SelectedID="1"></Item>
                        <Item Key="TicketNumber" SelectedID="2"></Item>
                        <Item Key="Lock" SelectedID="1"></Item>
                        <Item Key="Owner" SelectedID="1"></Item>
                        <Item Key="PendingTime" SelectedID="1"></Item>
                        <Item Key="Queue" SelectedID="1"></Item>
                        <Item Key="Responsible" SelectedID="1"></Item>
                        <Item Key="Priority" SelectedID="1"></Item>
                        <Item Key="Service" SelectedID="1"></Item>
                        <Item Key="State" SelectedID="1"></Item>
                        <Item Key="SLA" SelectedID="1"></Item>
                        <Item Key="Title" SelectedID="2"></Item>
                        <Item Key="Type" SelectedID="1"></Item>
                    </Hash>
                </Item>
            </Hash>
        </Value>
    </Setting>
    <Setting Name="AgentCustomerInformationCenter::Backend###0120-CIC-TicketNew" Required="0" Valid="1">
        <Description Translatable="1">Parameters for the dashboard backend of the new tickets overview of the agent interface. "Limit" is the number of entries shown by default. "Group" is used to restrict the access to the plugin (e. g. Group: admin;group1;group2;). "Default" determines if the plugin is enabled by default or if the user needs to enable it manually. "CacheTTLLocal" is the cache time in minutes for the plugin. Note: Only Ticket attributes and Dynamic Fields (DynamicField_NameX) are allowed for DefaultColumns.</Description>
        <Navigation>Frontend::Agent::View::CustomerInformationCenter</Navigation>
        <Value>
            <Hash>
                <Item Key="Module">Kernel::Output::HTML::Dashboard::TicketGeneric</Item>
                <Item Key="Title" Translatable="1">New Tickets</Item>
                <Item Key="Description" Translatable="1">All new tickets, these tickets have not been worked on yet</Item>
                <Item Key="Attributes">StateType=new;</Item>
                <Item Key="Filter" Translatable="1">All</Item>
                <Item Key="Time">Age</Item>
                <Item Key="Limit">10</Item>
                <Item Key="Permission">ro</Item>
                <Item Key="Block">ContentLarge</Item>
                <Item Key="Group"></Item>
                <Item Key="Default">1</Item>
                <Item Key="CacheTTLLocal">0.5</Item>
                <Item Key="DefaultColumns">
                    <Hash>
                        <DefaultItem ValueType="Select">
                            <Item ValueType="Option" Value="0" Translatable="1">0 - Disabled</Item>
                            <Item ValueType="Option" Value="1" Translatable="1">1 - Available</Item>
                            <Item ValueType="Option" Value="2" Translatable="1">2 - Enabled by default</Item>
                        </DefaultItem>
                        <Item Key="Age" SelectedID="2"></Item>
                        <Item Key="Changed" SelectedID="1"></Item>
                        <Item Key="Created" SelectedID="1"></Item>
                        <Item Key="CustomerCompanyName" SelectedID="1"></Item>
                        <Item Key="CustomerID" SelectedID="1"></Item>
                        <Item Key="CustomerName" SelectedID="1"></Item>
                        <Item Key="CustomerUserID" SelectedID="1"></Item>
                        <Item Key="EscalationResponseTime" SelectedID="1"></Item>
                        <Item Key="EscalationSolutionTime" SelectedID="1"></Item>
                        <Item Key="EscalationTime" SelectedID="1"></Item>
                        <Item Key="EscalationUpdateTime" SelectedID="1"></Item>
                        <Item Key="TicketNumber" SelectedID="2"></Item>
                        <Item Key="Lock" SelectedID="1"></Item>
                        <Item Key="Owner" SelectedID="1"></Item>
                        <Item Key="PendingTime" SelectedID="1"></Item>
                        <Item Key="Queue" SelectedID="1"></Item>
                        <Item Key="Responsible" SelectedID="1"></Item>
                        <Item Key="Priority" SelectedID="1"></Item>
                        <Item Key="Service" SelectedID="1"></Item>
                        <Item Key="State" SelectedID="1"></Item>
                        <Item Key="SLA" SelectedID="1"></Item>
                        <Item Key="Title" SelectedID="2"></Item>
                        <Item Key="Type" SelectedID="1"></Item>
                    </Hash>
                </Item>
            </Hash>
        </Value>
    </Setting>
    <Setting Name="AgentCustomerInformationCenter::Backend###0130-CIC-TicketOpen" Required="0" Valid="1">
        <Description Translatable="1">Parameters for the dashboard backend of the open tickets overview of the agent interface. "Limit" is the number of entries shown by default. "Group" is used to restrict the access to the plugin (e. g. Group: admin;group1;group2;). "Default" determines if the plugin is enabled by default or if the user needs to enable it manually. "CacheTTLLocal" is the cache time in minutes for the plugin. Note: Only Ticket attributes and Dynamic Fields (DynamicField_NameX) are allowed for DefaultColumns.</Description>
        <Navigation>Frontend::Agent::View::CustomerInformationCenter</Navigation>
        <Value>
            <Hash>
                <Item Key="Module">Kernel::Output::HTML::Dashboard::TicketGeneric</Item>
                <Item Key="Title" Translatable="1">Open Tickets</Item>
                <Item Key="Description" Translatable="1">All open tickets, these tickets have already been worked on.</Item>
                <Item Key="Attributes">StateType=open;</Item>
                <Item Key="Filter" Translatable="1">All</Item>
                <Item Key="Time">Age</Item>
                <Item Key="Limit">10</Item>
                <Item Key="Permission">ro</Item>
                <Item Key="Block">ContentLarge</Item>
                <Item Key="Group"></Item>
                <Item Key="Default">1</Item>
                <Item Key="CacheTTLLocal">0.5</Item>
                <Item Key="DefaultColumns">
                    <Hash>
                        <DefaultItem ValueType="Select">
                            <Item ValueType="Option" Value="0" Translatable="1">0 - Disabled</Item>
                            <Item ValueType="Option" Value="1" Translatable="1">1 - Available</Item>
                            <Item ValueType="Option" Value="2" Translatable="1">2 - Enabled by default</Item>
                        </DefaultItem>
                        <Item Key="Age" SelectedID="2"></Item>
                        <Item Key="Changed" SelectedID="1"></Item>
                        <Item Key="Created" SelectedID="1"></Item>
                        <Item Key="CustomerCompanyName" SelectedID="1"></Item>
                        <Item Key="CustomerID" SelectedID="1"></Item>
                        <Item Key="CustomerName" SelectedID="1"></Item>
                        <Item Key="CustomerUserID" SelectedID="1"></Item>
                        <Item Key="EscalationResponseTime" SelectedID="1"></Item>
                        <Item Key="EscalationSolutionTime" SelectedID="1"></Item>
                        <Item Key="EscalationTime" SelectedID="1"></Item>
                        <Item Key="EscalationUpdateTime" SelectedID="1"></Item>
                        <Item Key="TicketNumber" SelectedID="2"></Item>
                        <Item Key="Lock" SelectedID="1"></Item>
                        <Item Key="Owner" SelectedID="1"></Item>
                        <Item Key="PendingTime" SelectedID="1"></Item>
                        <Item Key="Queue" SelectedID="1"></Item>
                        <Item Key="Responsible" SelectedID="1"></Item>
                        <Item Key="Priority" SelectedID="1"></Item>
                        <Item Key="Service" SelectedID="1"></Item>
                        <Item Key="State" SelectedID="1"></Item>
                        <Item Key="SLA" SelectedID="1"></Item>
                        <Item Key="Title" SelectedID="2"></Item>
                        <Item Key="Type" SelectedID="1"></Item>
                    </Hash>
                </Item>
            </Hash>
        </Value>
    </Setting>
    <Setting Name="AgentCustomerInformationCenter::Backend###0500-CIC-CustomerIDStatus" Required="0" Valid="1">
        <Description Translatable="1">Parameters for the dashboard backend of the customer id status widget of the agent interface . "Group" is used to restrict the access to the plugin (e. g. Group: admin;group1;group2;). "Default" determines if the plugin is enabled by default or if the user needs to enable it manually. "CacheTTLLocal" is the cache time in minutes for the plugin.</Description>
        <Navigation>Frontend::Agent::View::CustomerInformationCenter</Navigation>
        <Value>
            <Hash>
                <Item Key="Module">Kernel::Output::HTML::Dashboard::CustomerIDStatus</Item>
                <Item Key="Title" Translatable="1">Company Status</Item>
                <Item Key="Description" Translatable="1">Company Status</Item>
                <Item Key="Attributes"></Item>
                <Item Key="Permission">ro</Item>
                <Item Key="Block">ContentSmall</Item>
                <Item Key="Group"></Item>
                <Item Key="Default">1</Item>
                <Item Key="CacheTTLLocal">0.5</Item>
            </Hash>
        </Value>
    </Setting>
    <Setting Name="AgentCustomerUserInformationCenter::Backend###0050-CUIC-CustomerIDList" Required="0" Valid="1">
        <Description Translatable="1">Parameters for the dashboard backend of the customer id list overview of the agent interface . "Limit" is the number of entries shown by default. "Group" is used to restrict the access to the plugin (e. g. Group: admin;group1;group2;). "Default" determines if the plugin is enabled by default or if the user needs to enable it manually. "CacheTTLLocal" is the cache time in minutes for the plugin.</Description>
        <Navigation>Frontend::Agent::View::CustomerUserInformationCenter</Navigation>
        <Value>
            <Hash>
                <Item Key="Module">Kernel::Output::HTML::Dashboard::CustomerIDList</Item>
                <Item Key="Title" Translatable="1">Customer IDs</Item>
                <Item Key="Description" Translatable="1">All CustomerIDs of a customer user.</Item>
                <Item Key="Attributes"></Item>
                <Item Key="Limit">10</Item>
                <Item Key="Permission">ro</Item>
                <Item Key="Block">ContentLarge</Item>
                <Item Key="Group"></Item>
                <Item Key="Default">1</Item>
                <Item Key="CacheTTLLocal">0.5</Item>
            </Hash>
        </Value>
    </Setting>
    <Setting Name="AgentCustomerUserInformationCenter::Backend###0100-CUIC-TicketPendingReminder" Required="0" Valid="1">
        <Description Translatable="1">Parameters for the dashboard backend of the ticket pending reminder overview of the agent interface. "Limit" is the number of entries shown by default. "Group" is used to restrict the access to the plugin (e. g. Group: admin;group1;group2;). "Default" determines if the plugin is enabled by default or if the user needs to enable it manually. "CacheTTLLocal" is the cache time in minutes for the plugin. Note: Only Ticket attributes and Dynamic Fields (DynamicField_NameX) are allowed for DefaultColumns.</Description>
        <Navigation>Frontend::Agent::View::CustomerUserInformationCenter</Navigation>
        <Value>
            <Hash>
                <Item Key="Module">Kernel::Output::HTML::Dashboard::TicketGeneric</Item>
                <Item Key="Title" Translatable="1">Reminder Tickets</Item>
                <Item Key="Description" Translatable="1">All tickets with a reminder set where the reminder date has been reached</Item>
                <Item Key="Attributes">TicketPendingTimeOlderMinutes=1;StateType=pending reminder;SortBy=PendingTime;OrderBy=Down;</Item>
                <Item Key="Filter">Locked</Item>
                <Item Key="Time">UntilTime</Item>
                <Item Key="Limit">10</Item>
                <Item Key="Permission">ro</Item>
                <Item Key="Block">ContentLarge</Item>
                <Item Key="Group"></Item>
                <Item Key="Default">1</Item>
                <Item Key="CacheTTLLocal">0.5</Item>
                <Item Key="DefaultColumns">
                    <Hash>
                        <DefaultItem ValueType="Select">
                            <Item ValueType="Option" Value="0" Translatable="1">0 - Disabled</Item>
                            <Item ValueType="Option" Value="1" Translatable="1">1 - Available</Item>
                            <Item ValueType="Option" Value="2" Translatable="1">2 - Enabled by default</Item>
                        </DefaultItem>
                        <Item Key="Age" SelectedID="2"></Item>
                        <Item Key="Changed" SelectedID="1"></Item>
                        <Item Key="Created" SelectedID="1"></Item>
                        <Item Key="CustomerCompanyName" SelectedID="1"></Item>
                        <Item Key="CustomerID" SelectedID="1"></Item>
                        <Item Key="CustomerName" SelectedID="1"></Item>
                        <Item Key="CustomerUserID" SelectedID="1"></Item>
                        <Item Key="EscalationResponseTime" SelectedID="1"></Item>
                        <Item Key="EscalationSolutionTime" SelectedID="1"></Item>
                        <Item Key="EscalationTime" SelectedID="1"></Item>
                        <Item Key="EscalationUpdateTime" SelectedID="1"></Item>
                        <Item Key="TicketNumber" SelectedID="2"></Item>
                        <Item Key="Lock" SelectedID="1"></Item>
                        <Item Key="Owner" SelectedID="1"></Item>
                        <Item Key="PendingTime" SelectedID="1"></Item>
                        <Item Key="Queue" SelectedID="1"></Item>
                        <Item Key="Responsible" SelectedID="1"></Item>
                        <Item Key="Priority" SelectedID="1"></Item>
                        <Item Key="Service" SelectedID="1"></Item>
                        <Item Key="State" SelectedID="1"></Item>
                        <Item Key="SLA" SelectedID="1"></Item>
                        <Item Key="Title" SelectedID="2"></Item>
                        <Item Key="Type" SelectedID="1"></Item>
                    </Hash>
                </Item>
            </Hash>
        </Value>
    </Setting>
    <Setting Name="AgentCustomerUserInformationCenter::Backend###0110-CUIC-TicketEscalation" Required="0" Valid="1">
        <Description Translatable="1">Parameters for the dashboard backend of the ticket escalation overview of the agent interface. "Limit" is the number of entries shown by default. "Group" is used to restrict the access to the plugin (e. g. Group: admin;group1;group2;). "Default" determines if the plugin is enabled by default or if the user needs to enable it manually. "CacheTTLLocal" is the cache time in minutes for the plugin. Note: Only Ticket attributes and Dynamic Fields (DynamicField_NameX) are allowed for DefaultColumns.</Description>
        <Navigation>Frontend::Agent::View::CustomerUserInformationCenter</Navigation>
        <Value>
            <Hash>
                <Item Key="Module">Kernel::Output::HTML::Dashboard::TicketGeneric</Item>
                <Item Key="Title" Translatable="1">Escalated Tickets</Item>
                <Item Key="Description" Translatable="1">All escalated tickets</Item>
                <Item Key="Attributes">TicketEscalationTimeOlderMinutes=1;SortBy=EscalationTime;OrderBy=Down;</Item>
                <Item Key="Filter" Translatable="1">All</Item>
                <Item Key="Time">EscalationTime</Item>
                <Item Key="Limit">10</Item>
                <Item Key="Permission">ro</Item>
                <Item Key="Block">ContentLarge</Item>
                <Item Key="Group"></Item>
                <Item Key="Default">1</Item>
                <Item Key="CacheTTLLocal">0.5</Item>
                <Item Key="DefaultColumns">
                    <Hash>
                        <DefaultItem ValueType="Select">
                            <Item ValueType="Option" Value="0" Translatable="1">0 - Disabled</Item>
                            <Item ValueType="Option" Value="1" Translatable="1">1 - Available</Item>
                            <Item ValueType="Option" Value="2" Translatable="1">2 - Enabled by default</Item>
                        </DefaultItem>
                        <Item Key="Age" SelectedID="2"></Item>
                        <Item Key="Changed" SelectedID="1"></Item>
                        <Item Key="Created" SelectedID="1"></Item>
                        <Item Key="CustomerCompanyName" SelectedID="1"></Item>
                        <Item Key="CustomerID" SelectedID="1"></Item>
                        <Item Key="CustomerName" SelectedID="1"></Item>
                        <Item Key="CustomerUserID" SelectedID="1"></Item>
                        <Item Key="EscalationResponseTime" SelectedID="1"></Item>
                        <Item Key="EscalationSolutionTime" SelectedID="1"></Item>
                        <Item Key="EscalationTime" SelectedID="1"></Item>
                        <Item Key="EscalationUpdateTime" SelectedID="1"></Item>
                        <Item Key="TicketNumber" SelectedID="2"></Item>
                        <Item Key="Lock" SelectedID="1"></Item>
                        <Item Key="Owner" SelectedID="1"></Item>
                        <Item Key="PendingTime" SelectedID="1"></Item>
                        <Item Key="Queue" SelectedID="1"></Item>
                        <Item Key="Responsible" SelectedID="1"></Item>
                        <Item Key="Priority" SelectedID="1"></Item>
                        <Item Key="Service" SelectedID="1"></Item>
                        <Item Key="State" SelectedID="1"></Item>
                        <Item Key="SLA" SelectedID="1"></Item>
                        <Item Key="Title" SelectedID="2"></Item>
                        <Item Key="Type" SelectedID="1"></Item>
                    </Hash>
                </Item>
            </Hash>
        </Value>
    </Setting>
    <Setting Name="AgentCustomerUserInformationCenter::Backend###0120-CUIC-TicketNew" Required="0" Valid="1">
        <Description Translatable="1">Parameters for the dashboard backend of the new tickets overview of the agent interface. "Limit" is the number of entries shown by default. "Group" is used to restrict the access to the plugin (e. g. Group: admin;group1;group2;). "Default" determines if the plugin is enabled by default or if the user needs to enable it manually. "CacheTTLLocal" is the cache time in minutes for the plugin. Note: Only Ticket attributes and Dynamic Fields (DynamicField_NameX) are allowed for DefaultColumns.</Description>
        <Navigation>Frontend::Agent::View::CustomerUserInformationCenter</Navigation>
        <Value>
            <Hash>
                <Item Key="Module">Kernel::Output::HTML::Dashboard::TicketGeneric</Item>
                <Item Key="Title" Translatable="1">New Tickets</Item>
                <Item Key="Description" Translatable="1">All new tickets, these tickets have not been worked on yet</Item>
                <Item Key="Attributes">StateType=new;</Item>
                <Item Key="Filter" Translatable="1">All</Item>
                <Item Key="Time">Age</Item>
                <Item Key="Limit">10</Item>
                <Item Key="Permission">ro</Item>
                <Item Key="Block">ContentLarge</Item>
                <Item Key="Group"></Item>
                <Item Key="Default">1</Item>
                <Item Key="CacheTTLLocal">0.5</Item>
                <Item Key="DefaultColumns">
                    <Hash>
                        <DefaultItem ValueType="Select">
                            <Item ValueType="Option" Value="0" Translatable="1">0 - Disabled</Item>
                            <Item ValueType="Option" Value="1" Translatable="1">1 - Available</Item>
                            <Item ValueType="Option" Value="2" Translatable="1">2 - Enabled by default</Item>
                        </DefaultItem>
                        <Item Key="Age" SelectedID="2"></Item>
                        <Item Key="Changed" SelectedID="1"></Item>
                        <Item Key="Created" SelectedID="1"></Item>
                        <Item Key="CustomerCompanyName" SelectedID="1"></Item>
                        <Item Key="CustomerID" SelectedID="1"></Item>
                        <Item Key="CustomerName" SelectedID="1"></Item>
                        <Item Key="CustomerUserID" SelectedID="1"></Item>
                        <Item Key="EscalationResponseTime" SelectedID="1"></Item>
                        <Item Key="EscalationSolutionTime" SelectedID="1"></Item>
                        <Item Key="EscalationTime" SelectedID="1"></Item>
                        <Item Key="EscalationUpdateTime" SelectedID="1"></Item>
                        <Item Key="TicketNumber" SelectedID="2"></Item>
                        <Item Key="Lock" SelectedID="1"></Item>
                        <Item Key="Owner" SelectedID="1"></Item>
                        <Item Key="PendingTime" SelectedID="1"></Item>
                        <Item Key="Queue" SelectedID="1"></Item>
                        <Item Key="Responsible" SelectedID="1"></Item>
                        <Item Key="Priority" SelectedID="1"></Item>
                        <Item Key="Service" SelectedID="1"></Item>
                        <Item Key="State" SelectedID="1"></Item>
                        <Item Key="SLA" SelectedID="1"></Item>
                        <Item Key="Title" SelectedID="2"></Item>
                        <Item Key="Type" SelectedID="1"></Item>
                    </Hash>
                </Item>
            </Hash>
        </Value>
    </Setting>
    <Setting Name="AgentCustomerUserInformationCenter::Backend###0130-CUIC-TicketOpen" Required="0" Valid="1">
        <Description Translatable="1">Parameters for the dashboard backend of the open tickets overview of the agent interface. "Limit" is the number of entries shown by default. "Group" is used to restrict the access to the plugin (e. g. Group: admin;group1;group2;). "Default" determines if the plugin is enabled by default or if the user needs to enable it manually. "CacheTTLLocal" is the cache time in minutes for the plugin. Note: Only Ticket attributes and Dynamic Fields (DynamicField_NameX) are allowed for DefaultColumns.</Description>
        <Navigation>Frontend::Agent::View::CustomerUserInformationCenter</Navigation>
        <Value>
            <Hash>
                <Item Key="Module">Kernel::Output::HTML::Dashboard::TicketGeneric</Item>
                <Item Key="Title" Translatable="1">Open Tickets</Item>
                <Item Key="Description" Translatable="1">All open tickets, these tickets have already been worked on.</Item>
                <Item Key="Attributes">StateType=open;</Item>
                <Item Key="Filter" Translatable="1">All</Item>
                <Item Key="Time">Age</Item>
                <Item Key="Limit">10</Item>
                <Item Key="Permission">ro</Item>
                <Item Key="Block">ContentLarge</Item>
                <Item Key="Group"></Item>
                <Item Key="Default">1</Item>
                <Item Key="CacheTTLLocal">0.5</Item>
                <Item Key="DefaultColumns">
                    <Hash>
                        <DefaultItem ValueType="Select">
                            <Item ValueType="Option" Value="0" Translatable="1">0 - Disabled</Item>
                            <Item ValueType="Option" Value="1" Translatable="1">1 - Available</Item>
                            <Item ValueType="Option" Value="2" Translatable="1">2 - Enabled by default</Item>
                        </DefaultItem>
                        <Item Key="Age" SelectedID="2"></Item>
                        <Item Key="Changed" SelectedID="1"></Item>
                        <Item Key="Created" SelectedID="1"></Item>
                        <Item Key="CustomerCompanyName" SelectedID="1"></Item>
                        <Item Key="CustomerID" SelectedID="1"></Item>
                        <Item Key="CustomerName" SelectedID="1"></Item>
                        <Item Key="CustomerUserID" SelectedID="1"></Item>
                        <Item Key="EscalationResponseTime" SelectedID="1"></Item>
                        <Item Key="EscalationSolutionTime" SelectedID="1"></Item>
                        <Item Key="EscalationTime" SelectedID="1"></Item>
                        <Item Key="EscalationUpdateTime" SelectedID="1"></Item>
                        <Item Key="TicketNumber" SelectedID="2"></Item>
                        <Item Key="Lock" SelectedID="1"></Item>
                        <Item Key="Owner" SelectedID="1"></Item>
                        <Item Key="PendingTime" SelectedID="1"></Item>
                        <Item Key="Queue" SelectedID="1"></Item>
                        <Item Key="Responsible" SelectedID="1"></Item>
                        <Item Key="Priority" SelectedID="1"></Item>
                        <Item Key="Service" SelectedID="1"></Item>
                        <Item Key="State" SelectedID="1"></Item>
                        <Item Key="SLA" SelectedID="1"></Item>
                        <Item Key="Title" SelectedID="2"></Item>
                        <Item Key="Type" SelectedID="1"></Item>
                    </Hash>
                </Item>
            </Hash>
        </Value>
    </Setting>
    <Setting Name="PreferencesGroups###CustomQueue" Required="0" Valid="1">
        <Description Translatable="1">Parameters for the CustomQueue object in the preference view of the agent interface. Please note: setting 'Active' to 0 will only prevent agents from editing settings of this group in their personal preferences, but will still allow administrators to edit the settings of another user's behalf. Use 'PreferenceGroup' to control in which area these settings should be shown in the user interface.</Description>
        <Navigation>Frontend::Agent::View::Preferences</Navigation>
        <Value>
            <Hash>
                <Item Key="Module">Kernel::Output::HTML::Preferences::CustomQueue</Item>
                <Item Key="PreferenceGroup">NotificationSettings</Item>
                <Item Key="Label" Translatable="1">My Queues</Item>
                <Item Key="Desc" Translatable="1">Your queue selection of your preferred queues. You also get notified about those queues via email if enabled.</Item>
                <Item Key="Key" Translatable="1"></Item>
                <Item Key="Prio">1000</Item>
                <Item Key="Permission">ro</Item>
                <Item Key="Active">1</Item>
            </Hash>
        </Value>
    </Setting>
    <Setting Name="PreferencesGroups###CustomService" Required="0" Valid="1">
        <Description Translatable="1">Parameters for the CustomService object in the preference view of the agent interface. Please note: setting 'Active' to 0 will only prevent agents from editing settings of this group in their personal preferences, but will still allow administrators to edit the settings of another user's behalf. Use 'PreferenceGroup' to control in which area these settings should be shown in the user interface.</Description>
        <Navigation>Frontend::Agent::View::Preferences</Navigation>
        <Value>
            <Hash>
                <Item Key="Module">Kernel::Output::HTML::Preferences::CustomService</Item>
                <Item Key="PreferenceGroup">NotificationSettings</Item>
                <Item Key="Label" Translatable="1">My Services</Item>
                <Item Key="Desc" Translatable="1">Your service selection of your preferred services. You also get notified about those services via email if enabled.</Item>
                <Item Key="Key" Translatable="1"></Item>
                <Item Key="Prio">1000</Item>
                <Item Key="Active">1</Item>
            </Hash>
        </Value>
    </Setting>
    <Setting Name="PreferencesGroups###RefreshTime" Required="0" Valid="1">
        <Description Translatable="1">Parameters for the RefreshTime object in the preference view of the agent interface. Please note: setting 'Active' to 0 will only prevent agents from editing settings of this group in their personal preferences, but will still allow administrators to edit the settings of another user's behalf. Use 'PreferenceGroup' to control in which area these settings should be shown in the user interface.</Description>
        <Navigation>Frontend::Agent::View::Preferences</Navigation>
        <Value>
            <Hash>
                <Item Key="Module">Kernel::Output::HTML::Preferences::Generic</Item>
                <Item Key="PreferenceGroup">Miscellaneous</Item>
                <Item Key="Label" Translatable="1">Overview Refresh Time</Item>
                <Item Key="Desc" Translatable="1">If enabled, the different overviews (Dashboard, LockedView, QueueView) will automatically refresh after the specified time.</Item>
                <Item Key="Key" Translatable="1"></Item>
                <Item Key="Data">
                    <Hash>
                        <Item Key="0" Translatable="1">off</Item>
                        <Item Key="2" Translatable="1"> 2 minutes</Item>
                        <Item Key="5" Translatable="1"> 5 minutes</Item>
                        <Item Key="7" Translatable="1"> 7 minutes</Item>
                        <Item Key="10" Translatable="1">10 minutes</Item>
                        <Item Key="15" Translatable="1">15 minutes</Item>
                    </Hash>
                </Item>
                <Item Key="DataSelected">0</Item>
                <Item Key="PrefKey">UserRefreshTime</Item>
                <Item Key="Prio">2000</Item>
                <Item Key="Active">1</Item>
            </Hash>
        </Value>
    </Setting>
    <Setting Name="PreferencesGroups###TicketOverviewSmallPageShown" Required="0" Valid="1">
        <Description Translatable="1">Parameters for the pages (in which the tickets are shown) of the small ticket overview. Please note: setting 'Active' to 0 will only prevent agents from editing settings of this group in their personal preferences, but will still allow administrators to edit the settings of another user's behalf. Use 'PreferenceGroup' to control in which area these settings should be shown in the user interface.</Description>
        <Navigation>Frontend::Agent::View::Preferences</Navigation>
        <Value>
            <Hash>
                <Item Key="Module">Kernel::Output::HTML::Preferences::Generic</Item>
                <Item Key="PreferenceGroup">Miscellaneous</Item>
                <Item Key="Label" Translatable="1">Ticket Overview "Small" Limit</Item>
                <Item Key="Desc" Translatable="1">Ticket limit per page for Ticket Overview "Small".</Item>
                <Item Key="Key" Translatable="1"></Item>
                <Item Key="Data">
                    <Hash>
                        <Item Key="10">10</Item>
                        <Item Key="15">15</Item>
                        <Item Key="20">20</Item>
                        <Item Key="25">25</Item>
                        <Item Key="30">30</Item>
                        <Item Key="35">35</Item>
                    </Hash>
                </Item>
                <Item Key="DataSelected">25</Item>
                <Item Key="PrefKey">UserTicketOverviewSmallPageShown</Item>
                <Item Key="Prio">8000</Item>
                <Item Key="Active">0</Item>
            </Hash>
        </Value>
    </Setting>
    <Setting Name="PreferencesGroups###TicketOverviewFilterSettings" Required="0" Valid="1">
        <Description Translatable="1">Parameters for the column filters of the small ticket overview. Please note: setting 'Active' to 0 will only prevent agents from editing settings of this group in their personal preferences, but will still allow administrators to edit the settings of another user's behalf. Use 'PreferenceGroup' to control in which area these settings should be shown in the user interface.</Description>
        <Navigation>Frontend::Agent::View::Preferences</Navigation>
        <Value>
            <Hash>
                <Item Key="Module">Kernel::Output::HTML::Preferences::ColumnFilters</Item>
                <Item Key="PreferenceGroup">Miscellaneous</Item>
                <Item Key="Label" Translatable="1">Enabled filters.</Item>
                <Item Key="Desc" Translatable="1">Column ticket filters for Ticket Overviews type "Small".</Item>
                <Item Key="Key" Translatable="1"></Item>
                <Item Key="PrefKey">UserFilterColumnsEnabled</Item>
                <Item Key="Prio">8100</Item>
                <Item Key="Active">0</Item>
            </Hash>
        </Value>
    </Setting>
    <Setting Name="PreferencesGroups###TicketOverviewMediumPageShown" Required="0" Valid="1">
        <Description Translatable="1">Parameters for the pages (in which the tickets are shown) of the medium ticket overview. Please note: setting 'Active' to 0 will only prevent agents from editing settings of this group in their personal preferences, but will still allow administrators to edit the settings of another user's behalf. Use 'PreferenceGroup' to control in which area these settings should be shown in the user interface.</Description>
        <Navigation>Frontend::Agent::View::Preferences</Navigation>
        <Value>
            <Hash>
                <Item Key="Module">Kernel::Output::HTML::Preferences::Generic</Item>
                <Item Key="PreferenceGroup">Miscellaneous</Item>
                <Item Key="Label" Translatable="1">Ticket Overview "Medium" Limit</Item>
                <Item Key="Desc" Translatable="1">Ticket limit per page for Ticket Overview "Medium".</Item>
                <Item Key="Key" Translatable="1"></Item>
                <Item Key="Data">
                    <Hash>
                        <Item Key="10">10</Item>
                        <Item Key="15">15</Item>
                        <Item Key="20">20</Item>
                        <Item Key="25">25</Item>
                        <Item Key="30">30</Item>
                        <Item Key="35">35</Item>
                    </Hash>
                </Item>
                <Item Key="DataSelected">20</Item>
                <Item Key="PrefKey">UserTicketOverviewMediumPageShown</Item>
                <Item Key="Prio">8100</Item>
                <Item Key="Active">0</Item>
            </Hash>
        </Value>
    </Setting>
    <Setting Name="PreferencesGroups###TicketOverviewPreviewPageShown" Required="0" Valid="1">
        <Description Translatable="1">Parameters for the pages (in which the tickets are shown) of the ticket preview overview. Please note: setting 'Active' to 0 will only prevent agents from editing settings of this group in their personal preferences, but will still allow administrators to edit the settings of another user's behalf. Use 'PreferenceGroup' to control in which area these settings should be shown in the user interface.</Description>
        <Navigation>Frontend::Agent::View::Preferences</Navigation>
        <Value>
            <Hash>
                <Item Key="Module">Kernel::Output::HTML::Preferences::Generic</Item>
                <Item Key="PreferenceGroup">Miscellaneous</Item>
                <Item Key="Label" Translatable="1">Ticket Overview "Preview" Limit</Item>
                <Item Key="Desc" Translatable="1">Ticket limit per page for Ticket Overview "Preview".</Item>
                <Item Key="Key" Translatable="1"></Item>
                <Item Key="Data">
                    <Hash>
                        <Item Key="10">10</Item>
                        <Item Key="15">15</Item>
                        <Item Key="20">20</Item>
                        <Item Key="25">25</Item>
                        <Item Key="30">30</Item>
                        <Item Key="35">35</Item>
                    </Hash>
                </Item>
                <Item Key="DataSelected">15</Item>
                <Item Key="PrefKey">UserTicketOverviewPreviewPageShown</Item>
                <Item Key="Prio">8200</Item>
                <Item Key="Active">0</Item>
            </Hash>
        </Value>
    </Setting>
    <Setting Name="PreferencesGroups###CreateNextMask" Required="0" Valid="1">
        <Description Translatable="1">Parameters for the CreateNextMask object in the preference view of the agent interface. Please note: setting 'Active' to 0 will only prevent agents from editing settings of this group in their personal preferences, but will still allow administrators to edit the settings of another user's behalf. Use 'PreferenceGroup' to control in which area these settings should be shown in the user interface.</Description>
        <Navigation>Frontend::Agent::View::Preferences</Navigation>
        <Value>
            <Hash>
                <Item Key="Module">Kernel::Output::HTML::Preferences::Generic</Item>
                <Item Key="PreferenceGroup">Miscellaneous</Item>
                <Item Key="Label" Translatable="1">Screen after new ticket</Item>
                <Item Key="Desc" Translatable="1">Configure which screen should be shown after a new ticket has been created.</Item>
                <Item Key="Key" Translatable="1"></Item>
                <Item Key="Data">
                    <Hash>
                        <Item Key="0" Translatable="1">Create Ticket</Item>
                        <Item Key="AgentTicketZoom" Translatable="1">Ticket Zoom</Item>
                    </Hash>
                </Item>
                <Item Key="DataSelected"></Item>
                <Item Key="PrefKey">UserCreateNextMask</Item>
                <Item Key="Prio">3000</Item>
                <Item Key="Active">1</Item>
            </Hash>
        </Value>
    </Setting>
    <Setting Name="QueuePreferences###Comment2" Required="0" Valid="0">
        <Description Translatable="1">Parameters of the example queue attribute Comment2.</Description>
        <Navigation>Core::Queue</Navigation>
        <Value>
            <Hash>
                <Item Key="Module">Kernel::Output::HTML::QueuePreferences::Generic</Item>
                <Item Key="Label" Translatable="1">Comment2</Item>
                <Item Key="Desc" Translatable="1">Define the queue comment 2.</Item>
                <Item Key="Block">TextArea</Item>
                <Item Key="Cols">50</Item>
                <Item Key="Rows">5</Item>
                <Item Key="PrefKey">Comment2</Item>
            </Hash>
        </Value>
    </Setting>
    <Setting Name="ServicePreferences###Comment2" Required="0" Valid="0">
        <Description Translatable="1">Parameters of the example service attribute Comment2.</Description>
        <Navigation>Core::Service</Navigation>
        <Value>
            <Hash>
                <Item Key="Module">Kernel::Output::HTML::ServicePreferences::Generic</Item>
                <Item Key="Label" Translatable="1">Comment2</Item>
                <Item Key="Desc" Translatable="1">Define the service comment 2.</Item>
                <Item Key="Block">TextArea</Item>
                <Item Key="Cols">50</Item>
                <Item Key="Rows">5</Item>
                <Item Key="PrefKey">Comment2</Item>
            </Hash>
        </Value>
    </Setting>
    <Setting Name="SLAPreferences###Comment2" Required="0" Valid="0">
        <Description Translatable="1">Parameters of the example SLA attribute Comment2.</Description>
        <Navigation>Core::SLA</Navigation>
        <Value>
            <Hash>
                <Item Key="Module">Kernel::Output::HTML::SLAPreferences::Generic</Item>
                <Item Key="Label" Translatable="1">Comment2</Item>
                <Item Key="Desc" Translatable="1">Define the sla comment 2.</Item>
                <Item Key="Block">TextArea</Item>
                <Item Key="Cols">50</Item>
                <Item Key="Rows">5</Item>
                <Item Key="PrefKey">Comment2</Item>
            </Hash>
        </Value>
    </Setting>
    <Setting Name="CustomerNotifyJustToRealCustomer" Required="1" Valid="1">
        <Description Translatable="1">Sends customer notifications just to the mapped customer.</Description>
        <Navigation>Core::Ticket</Navigation>
        <Value>
            <Item ValueType="Checkbox">0</Item>
        </Value>
    </Setting>
        <Setting Name="AgentSelfNotifyOnAction" Required="1" Valid="1">
        <Description Translatable="1">Specifies if an agent should receive email notification of his own actions.</Description>
        <Navigation>Core::Ticket</Navigation>
        <Value>
            <Item ValueType="Checkbox">0</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::CustomerTicketMessage###NextScreenAfterNewTicket" Required="1" Valid="1">
        <Description Translatable="1">Determines the next screen after new customer ticket in the customer interface.</Description>
        <Navigation>Frontend::Customer::View::TicketMessage</Navigation>
        <Value>
            <Item ValueType="Select" SelectedID="CustomerTicketOverview">
                <Item ValueType="Option" Value="CustomerTicketOverview" Translatable="1">Customer ticket overview</Item>
                <Item ValueType="Option" Value="CustomerTicketZoom" Translatable="1">Customer ticket zoom</Item>
            </Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::CustomerTicketMessage###Priority" Required="1" Valid="1">
        <Description Translatable="1">Allows customers to set the ticket priority in the customer interface.</Description>
        <Navigation>Frontend::Customer::View::TicketMessage</Navigation>
        <Value>
            <Item ValueType="Checkbox">1</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::CustomerTicketMessage###PriorityDefault" Required="1" Valid="1">
        <Description Translatable="1">Defines the default priority of new customer tickets in the customer interface.</Description>
        <Navigation>Frontend::Customer::View::TicketMessage</Navigation>
        <Value>
            <Item ValueType="Entity" ValueEntityType="Priority" ValueRegex="">3 normal</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::CustomerTicketMessage###Queue" Required="1" Valid="1">
        <Description Translatable="1">Allows customers to set the ticket queue in the customer interface. If this is not enabled, QueueDefault should be configured.</Description>
        <Navigation>Frontend::Customer::View::TicketMessage</Navigation>
        <Value>
            <Item ValueType="Checkbox">1</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::CustomerTicketMessage###QueueDefault" Required="0" Valid="0">
        <Description Translatable="1">Defines the default queue for new customer tickets in the customer interface.</Description>
        <Navigation>Frontend::Customer::View::TicketMessage</Navigation>
        <Value>
            <Item ValueType="Entity" ValueEntityType="Queue" ValueRegex="">Postmaster</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::CustomerTicketMessage###TicketType" Required="1" Valid="1">
        <Description Translatable="1">Allows customers to set the ticket type in the customer interface. If this is not enabled, TicketTypeDefault should be configured.</Description>
        <Navigation>Frontend::Customer::View::TicketMessage</Navigation>
        <Value>
            <Item ValueType="Checkbox">1</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::CustomerTicketMessage###TicketTypeDefault" Required="0" Valid="0">
        <Description Translatable="1">Defines the default ticket type for new customer tickets in the customer interface.</Description>
        <Navigation>Frontend::Customer::View::TicketMessage</Navigation>
        <Value>
            <Item ValueType="Entity" ValueEntityType="Type">Unclassified</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::CustomerTicketMessage###Service" Required="1" Valid="1">
        <Description Translatable="1">Allows customers to set the ticket service in the customer interface.</Description>
        <Navigation>Frontend::Customer::View::TicketMessage</Navigation>
        <Value>
            <Item ValueType="Checkbox">1</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::CustomerTicketMessage###SLA" Required="1" Valid="1">
        <Description Translatable="1">Allows customers to set the ticket SLA in the customer interface.</Description>
        <Navigation>Frontend::Customer::View::TicketMessage</Navigation>
        <Value>
            <Item ValueType="Checkbox">1</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::CustomerTicketMessage###ServiceMandatory" Required="0" Valid="1">
        <Description Translatable="1">Sets if service must be selected by the customer.</Description>
        <Navigation>Frontend::Customer::View::TicketMessage</Navigation>
        <Value>
            <Item ValueType="Checkbox">0</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::CustomerTicketMessage###SLAMandatory" Required="0" Valid="1">
        <Description Translatable="1">Sets if SLA must be selected by the customer.</Description>
        <Navigation>Frontend::Customer::View::TicketMessage</Navigation>
        <Value>
            <Item ValueType="Checkbox">0</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::CustomerTicketMessage###StateDefault" Required="1" Valid="1">
        <Description Translatable="1">Defines the default state of new customer tickets in the customer interface.</Description>
        <Navigation>Frontend::Customer::View::TicketMessage</Navigation>
        <Value>
            <Item ValueType="Entity" ValueEntityType="State" ValueRegex="">new</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::CustomerTicketMessage###SenderType" Required="1" Valid="1">
        <Description Translatable="1">Sender type for new tickets from the customer inteface.</Description>
        <Navigation>Frontend::Customer::View::TicketMessage</Navigation>
        <Value>
            <Item ValueType="String" ValueRegex="">customer</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::CustomerTicketMessage###HistoryType" Required="1" Valid="1">
        <Description Translatable="1">Defines the default history type in the customer interface.</Description>
        <Navigation>Frontend::Customer::View::TicketMessage</Navigation>
        <Value>
            <Item ValueType="String" ValueRegex="">WebRequestCustomer</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::CustomerTicketMessage###HistoryComment" Required="1" Valid="1">
        <Description Translatable="1">Comment for new history entries in the customer interface.</Description>
        <Navigation>Frontend::Customer::View::TicketMessage</Navigation>
        <Value>
            <Item ValueType="String" ValueRegex=""></Item>
        </Value>
    </Setting>
    <Setting Name="CustomerPanelSelectionType" Required="1" Valid="1">
        <Description Translatable="1">Defines the recipient target of the tickets ("Queue" shows all queues, "SystemAddress" shows only the queues which are assigned to system addresses) in the customer interface.</Description>
        <Navigation>Frontend::Customer::View::TicketMessage</Navigation>
        <Value>
            <Item ValueType="Select" SelectedID="Queue">
                <Item ValueType="Option" Value="Queue" Translatable="1">Queue</Item>
                <Item ValueType="Option" Value="SystemAddress" Translatable="1">System address</Item>
            </Item>
        </Value>
    </Setting>
    <Setting Name="CustomerPanelSelectionString" Required="0" Valid="1">
        <Description Translatable="1">Determines the strings that will be shown as recipient (To:) of the ticket in the customer interface. For Queue as CustomerPanelSelectionType, "&lt;Queue&gt;" shows the names of the queues, and for SystemAddress, "&lt;Realname&gt; &lt;&lt;Email&gt;&gt;" shows the name and email of the recipient.</Description>
        <Navigation>Frontend::Customer::View::TicketMessage</Navigation>
        <Value>
            <Item ValueType="String" ValueRegex="">&lt;Queue&gt;</Item>
        </Value>
    </Setting>
    <Setting Name="CustomerPanelOwnSelection" Required="0" Valid="0">
        <Description Translatable="1">Determines which queues will be valid for ticket's recepients in the customer interface.</Description>
        <Navigation>Frontend::Customer::View::TicketMessage</Navigation>
        <Value>
            <Hash>
                <Item Key="Junk" Translatable="1">First Queue</Item>
                <Item Key="Misc" Translatable="1">Second Queue</Item>
            </Hash>
        </Value>
    </Setting>
    <Setting Name="CustomerPanel::NewTicketQueueSelectionModule" Required="1" Valid="1">
        <Description Translatable="1">Module for To-selection in new ticket screen in the customer interface.</Description>
        <Navigation>Frontend::Customer::View::TicketMessage</Navigation>
        <Value>
            <Item ValueType="String" ValueRegex="">Kernel::Output::HTML::CustomerNewTicket::QueueSelectionGeneric</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::CustomerTicketZoom###NextScreenAfterFollowUp" Required="1" Valid="1">
        <Description Translatable="1">Determines the next screen after the follow-up screen of a zoomed ticket in the customer interface.</Description>
        <Navigation>Frontend::Customer::View::TicketZoom</Navigation>
        <Value>
            <Item ValueType="Select" SelectedID="CustomerTicketOverview">
                <Item ValueType="Option" Value="CustomerTicketOverview" Translatable="1">Customer ticket overview</Item>
                <Item ValueType="Option" Value="CustomerTicketZoom" Translatable="1">Customer ticket zoom</Item>
            </Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::CustomerTicketZoom###SenderType" Required="1" Valid="1">
        <Description Translatable="1">Defines the default sender type for tickets in the ticket zoom screen of the customer interface.</Description>
        <Navigation>Frontend::Customer::View::TicketZoom</Navigation>
        <Value>
            <Item ValueType="String" ValueRegex="">customer</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::CustomerTicketZoom###HistoryType" Required="1" Valid="1">
        <Description Translatable="1">Defines the history type for the ticket zoom action, which gets used for ticket history in the customer interface.</Description>
        <Navigation>Frontend::Customer::View::TicketZoom</Navigation>
        <Value>
            <Item ValueType="String" ValueRegex="">FollowUp</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::CustomerTicketZoom###HistoryComment" Required="1" Valid="1">
        <Description Translatable="1">Defines the history comment for the ticket zoom action, which gets used for ticket history in the customer interface.</Description>
        <Navigation>Frontend::Customer::View::TicketZoom</Navigation>
        <Value>
            <Item ValueType="String" ValueRegex=""></Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::CustomerTicketZoom###Priority" Required="1" Valid="1">
        <Description Translatable="1">Allows customers to change the ticket priority in the customer interface.</Description>
        <Navigation>Frontend::Customer::View::TicketZoom</Navigation>
        <Value>
            <Item ValueType="Checkbox">1</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::CustomerTicketZoom###PriorityDefault" Required="1" Valid="1">
        <Description Translatable="1">Defines the default priority of follow-up customer tickets in the ticket zoom screen in the customer interface.</Description>
        <Navigation>Frontend::Customer::View::TicketZoom</Navigation>
        <Value>
            <Item ValueType="Entity" ValueEntityType="Priority" ValueRegex="">3 normal</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::CustomerTicketZoom###State" Required="1" Valid="1">
        <Description Translatable="1">Allows choosing the next compose state for customer tickets in the customer interface.</Description>
        <Navigation>Frontend::Customer::View::TicketZoom</Navigation>
        <Value>
            <Item ValueType="Checkbox">1</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::CustomerTicketZoom###StateDefault" Required="1" Valid="1">
        <Description Translatable="1">Defines the default next state for a ticket after customer follow-up in the customer interface.</Description>
        <Navigation>Frontend::Customer::View::TicketZoom</Navigation>
        <Value>
            <Item ValueType="Entity" ValueEntityType="State" ValueRegex="">open</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::CustomerTicketZoom###StateType" Required="1" Valid="1">
        <Description Translatable="1">Defines the next possible states for customer tickets in the customer interface.</Description>
        <Navigation>Frontend::Customer::View::TicketZoom</Navigation>
        <Value>
            <Array>
                <Item Translatable="1">open</Item>
                <Item Translatable="1">closed</Item>
            </Array>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::CustomerTicketZoom###AttributesView" Required="1" Valid="1">
        <Description Translatable="1">Shows the enabled ticket attributes in the customer interface (0 = Disabled and 1 = Enabled).</Description>
        <Navigation>Frontend::Customer::View::TicketZoom</Navigation>
        <Value>
            <Hash>
                <Item Key="Queue">1</Item>
                <Item Key="Type">0</Item>
                <Item Key="Priority">1</Item>
                <Item Key="State">1</Item>
                <Item Key="Service">0</Item>
                <Item Key="SLA">0</Item>
                <Item Key="Owner">0</Item>
                <Item Key="Responsible">0</Item>
            </Hash>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::CustomerTicketZoom###ZoomTimeDisplay" Required="1" Valid="1">
        <Description Translatable="1">Displays the accounted time for an article in the ticket zoom view.</Description>
        <Navigation>Frontend::Customer::View::TicketZoom</Navigation>
        <Value>
            <Item ValueType="Checkbox">0</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::CustomerTicketZoom###CustomerZoomExpand" Required="1" Valid="1">
        <Description Translatable="1">Shows all the articles of the ticket (expanded) in the customer zoom view.</Description>
        <Navigation>Frontend::Customer::View::TicketZoom</Navigation>
        <Value>
            <Item ValueType="Checkbox">0</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::CustomerTicketZoom###DisplayNoteFrom" Required="1" Valid="1">
        <Description Translatable="1">Defines the displayed style of the From field in notes that are visible for customers. A default agent name can be defined in Ticket::Frontend::CustomerTicketZoom###DefaultAgentName setting.</Description>
        <Navigation>Frontend::Customer::View::TicketZoom</Navigation>
        <Value>
            <Item ValueType="Select" SelectedID="FromField">
                <Item ValueType="Option" Value="FromField" Translatable="1">The value of the From field</Item>
                <Item ValueType="Option" Value="DefaultAgentName" Translatable="1">Default agent name</Item>
            </Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::CustomerTicketZoom###DefaultAgentName" Required="1" Valid="1">
        <Description Translatable="1">Defines the default agent name in the ticket zoom view of the customer interface.</Description>
        <Navigation>Frontend::Customer::View::TicketZoom</Navigation>
        <Value>
            <Item ValueType="String" Translatable="1">Support Agent</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::CustomerTicketSearch::SearchLimit" Required="1" Valid="1">
        <Description Translatable="1">Maximum number of tickets to be displayed in the result of a search in the customer interface.</Description>
        <Navigation>Frontend::Customer::View::TicketSearch</Navigation>
        <Value>
            <Item ValueType="String" ValueRegex="^[0-9]{1,8}$">5000</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::CustomerTicketSearch::SearchPageShown" Required="1" Valid="1">
        <Description Translatable="1">Number of tickets to be displayed in each page of a search result in the customer interface.</Description>
        <Navigation>Frontend::Customer::View::TicketSearch</Navigation>
        <Value>
            <Item ValueType="String" ValueRegex="^[0-9]{1,3}$">40</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::CustomerTicketSearch::SortBy::Default" Required="1" Valid="1">
        <Description Translatable="1">Defines the default ticket attribute for ticket sorting in a ticket search of the customer interface.</Description>
        <Navigation>Frontend::Customer::View::TicketSearch</Navigation>
        <Value>
            <Item ValueType="Select" SelectedID="Age">
                <Item ValueType="Option" Value="Age" Translatable="1">Age</Item>
                <Item ValueType="Option" Value="TicketNumber" Translatable="1">TicketNumber</Item>
                <Item ValueType="Option" Value="Title" Translatable="1">Title</Item>
                <Item ValueType="Option" Value="Queue" Translatable="1">Queue</Item>
                <Item ValueType="Option" Value="Priority" Translatable="1">Priority</Item>
                <Item ValueType="Option" Value="EscalationTime" Translatable="1">EscalationTime</Item>
            </Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::CustomerTicketSearch::Order::Default" Required="1" Valid="1">
        <Description Translatable="1">Defines the default ticket order of a search result in the customer interface. Up: oldest on top. Down: latest on top.</Description>
        <Navigation>Frontend::Customer::View::TicketSearch</Navigation>
        <Value>
            <Item ValueType="Select" SelectedID="Down">
                <Item ValueType="Option" Value="Down" Translatable="1">Down</Item>
                <Item ValueType="Option" Value="Up" Translatable="1">Up</Item>
            </Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::CustomerTicketSearch###ExtendedSearchCondition" Required="1" Valid="1">
        <Description Translatable="1">Allows extended search conditions in ticket search of the customer interface. With this feature you can search e. g. ticket title with this kind of conditions like "(*key1*&amp;&amp;*key2*)" or "(*key1*||*key2*)".</Description>
        <Navigation>Frontend::Customer::View::TicketSearch</Navigation>
        <Value>
            <Item ValueType="Checkbox">1</Item>
        </Value>
    </Setting>
    <Setting Name="Customer::TicketSearch::AllServices" Required="1" Valid="1">
        <Description Translatable="1">If enabled, the customer can search for tickets in all services (regardless what services are assigned to the customer).</Description>
        <Navigation>Frontend::Customer::View::TicketSearch</Navigation>
        <Value>
            <Item ValueType="Checkbox">0</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::CustomerTicketSearch###SearchArticleCSVTree" Required="1" Valid="1">
        <Description Translatable="1">Exports the whole article tree in search result (it can affect the system performance).</Description>
        <Navigation>Frontend::Customer::View::TicketSearch</Navigation>
        <Value>
            <Item ValueType="Checkbox">0</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::CustomerTicketSearch###SearchCSVData" Required="1" Valid="1">
        <Description Translatable="1">Data used to export the search result in CSV format.</Description>
        <Navigation>Frontend::Customer::View::TicketSearch</Navigation>
        <Value>
            <Array>
                <Item Translatable="1">TicketNumber</Item>
                <Item Translatable="1">Age</Item>
                <Item Translatable="1">Created</Item>
                <Item Translatable="1">Closed</Item>
                <Item Translatable="1">State</Item>
                <Item Translatable="1">Priority</Item>
                <Item Translatable="1">Lock</Item>
                <Item Translatable="1">CustomerID</Item>
                <Item Translatable="1">CustomerName</Item>
                <Item Translatable="1">From</Item>
                <Item Translatable="1">Subject</Item>
            </Array>
        </Value>
    </Setting>
    <Setting Name="CustomerPreferencesGroups###ShownTickets" Required="0" Valid="1">
        <Description Translatable="1">Defines all the parameters for the ShownTickets object in the customer preferences of the customer interface.</Description>
        <Navigation>Frontend::Customer::View::Preferences</Navigation>
        <Value>
            <Hash>
                <Item Key="Module">Kernel::Output::HTML::Preferences::Generic</Item>
                <Item Key="PreferenceGroup">UserProfile</Item>
                <Item Key="Label" Translatable="1">Number of displayed tickets</Item>
                <Item Key="Key" Translatable="1">Tickets per page</Item>
                <Item Key="Desc" Translatable="1">Select how many tickets should be shown in overviews by default.</Item>
                <Item Key="Data">
                    <Hash>
                        <Item Key="15">15</Item>
                        <Item Key="20">20</Item>
                        <Item Key="25">25</Item>
                        <Item Key="30">30</Item>
                    </Hash>
                </Item>
                <Item Key="DataSelected">25</Item>
                <Item Key="PrefKey">UserShowTickets</Item>
                <Item Key="Prio">4000</Item>
                <Item Key="Active">1</Item>
            </Hash>
        </Value>
    </Setting>
    <Setting Name="CustomerPreferencesGroups###RefreshTime" Required="0" Valid="1">
        <Description Translatable="1">Defines all the parameters for the RefreshTime object in the customer preferences of the customer interface.</Description>
        <Navigation>Frontend::Customer::View::Preferences</Navigation>
        <Value>
            <Hash>
                <Item Key="Module">Kernel::Output::HTML::Preferences::Generic</Item>
                <Item Key="PreferenceGroup">UserProfile</Item>
                <Item Key="Label" Translatable="1">Ticket overview</Item>
                <Item Key="Desc" Translatable="1">Select after which period ticket overviews should refresh automatically.</Item>
                <Item Key="Key" Translatable="1">Refresh interval</Item>
                <Item Key="Data">
                    <Hash>
                        <Item Key="0" Translatable="1">off</Item>
                        <Item Key="2" Translatable="1"> 2 minutes</Item>
                        <Item Key="5" Translatable="1"> 5 minutes</Item>
                        <Item Key="7" Translatable="1"> 7 minutes</Item>
                        <Item Key="10" Translatable="1">10 minutes</Item>
                        <Item Key="15" Translatable="1">15 minutes</Item>
                    </Hash>
                </Item>
                <Item Key="PrefKey">UserRefreshTime</Item>
                <Item Key="DataSelected">0</Item>
                <Item Key="Prio">4000</Item>
                <Item Key="Active">1</Item>
            </Hash>
        </Value>
    </Setting>
    <Setting Name="Frontend::CommonParam###Action" Required="1" Valid="1">
        <Description Translatable="1">Defines the default used Frontend-Module if no Action parameter given in the url on the agent interface.</Description>
        <Navigation>Frontend::Agent</Navigation>
        <Value>
            <Item ValueType="String" ValueRegex="">AgentDashboard</Item>
        </Value>
    </Setting>
    <Setting Name="Frontend::CommonParam###QueueID" Required="1" Valid="1">
        <Description Translatable="1">Default queue ID used by the system in the agent interface.</Description>
        <Navigation>Frontend::Agent</Navigation>
        <Value>
            <Item ValueType="String" ValueRegex="^[0-9]{1,3}$">0</Item>
        </Value>
    </Setting>
    <Setting Name="Frontend::CommonParam###TicketID" Required="1" Valid="1">
        <Description Translatable="1">Default ticket ID used by the system in the agent interface.</Description>
        <Navigation>Frontend::Agent</Navigation>
        <Value>
            <Item ValueType="String" ValueRegex=""></Item>
        </Value>
    </Setting>
    <Setting Name="CustomerFrontend::CommonParam###Action" Required="1" Valid="1">
        <Description Translatable="1">Defines the default used Frontend-Module if no Action parameter given in the url on the customer interface.</Description>
        <Navigation>Frontend::Customer</Navigation>
        <Value>
            <Item ValueType="String" ValueRegex="">CustomerTicketOverview</Item>
        </Value>
    </Setting>
    <Setting Name="CustomerFrontend::CommonParam###TicketID" Required="1" Valid="1">
        <Description Translatable="1">Default ticket ID used by the system in the customer interface.</Description>
        <Navigation>Frontend::Customer</Navigation>
        <Value>
            <Item ValueType="String" ValueRegex=""></Item>
        </Value>
    </Setting>
    <Setting Name="CustomerFrontend::HeaderMetaModule###2-TicketSearch" Required="0" Valid="1">
        <Description Translatable="1">Module to generate html OpenSearch profile for short ticket search in the customer interface.</Description>
        <Navigation>Frontend::Customer</Navigation>
        <Value>
            <Hash>
                <Item Key="Module">Kernel::Output::HTML::HeaderMeta::CustomerTicketSearch</Item>
                <Item Key="Action">CustomerTicketSearch</Item>
            </Hash>
        </Value>
    </Setting>
    <Setting Name="Frontend::Module###AgentTicketQueue" Required="0" Valid="1">
        <Description Translatable="1">Frontend module registration for the agent interface.</Description>
        <Navigation>Frontend::Agent::ModuleRegistration</Navigation>
        <Value>
            <Item ValueType="FrontendRegistration">
                <Hash>
                    <Item Key="Group">
                        <Array>
                        </Array>
                    </Item>
                    <Item Key="GroupRo">
                        <Array>
                        </Array>
                    </Item>
                    <Item Key="Description" Translatable="1">Overview of all open Tickets.</Item>
                    <Item Key="Title" Translatable="1">QueueView</Item>
                    <Item Key="NavBarName">Ticket</Item>
                </Hash>
            </Item>
        </Value>
    </Setting>
    <Setting Name="Loader::Module::AgentTicketQueue###002-Ticket" Required="0" Valid="1">
        <Description Translatable="1">Loader module registration for the agent interface.</Description>
        <Navigation>Frontend::Agent::ModuleRegistration::Loader</Navigation>
        <Value>
            <Hash>
                <Item Key="CSS">
                    <Array>
                        <Item>Core.AgentTicketQueue.css</Item>
                        <Item>Core.AllocationList.css</Item>
                    </Array>
                </Item>
                <Item Key="JavaScript">
                    <Array>
                        <Item>Core.UI.AllocationList.js</Item>
                        <Item>Core.Agent.TableFilters.js</Item>
                        <Item>Core.Agent.Overview.js</Item>
                        <Item>Core.Agent.TicketSplit.js</Item>
                    </Array>
                </Item>
            </Hash>
        </Value>
    </Setting>
    <Setting Name="Frontend::Navigation###AgentTicketQueue###002-Ticket" Required="0" Valid="1">
        <Description Translatable="1">Main menu item registration.</Description>
        <Navigation>Frontend::Agent::ModuleRegistration::MainMenu</Navigation>
        <Value>
            <Array>
                <DefaultItem ValueType="FrontendNavigation">
                    <Hash>
                    </Hash>
                </DefaultItem>
                <Item>
                    <Hash>
                        <Item Key="Group">
                            <Array>
                            </Array>
                        </Item>
                        <Item Key="GroupRo">
                            <Array>
                            </Array>
                        </Item>
                        <Item Key="Description" Translatable="1">Overview of all Tickets per assigned Queue.</Item>
                        <Item Key="Name" Translatable="1">Queue view</Item>
                        <Item Key="Link">Action=AgentTicketQueue</Item>
                        <Item Key="LinkOption"></Item>
                        <Item Key="NavBar">Ticket</Item>
                        <Item Key="Type"></Item>
                        <Item Key="Block"></Item>
                        <Item Key="AccessKey">o</Item>
                        <Item Key="Prio">100</Item>
                    </Hash>
                </Item>
                <Item>
                    <Hash>
                        <Item Key="Group">
                            <Array>
                            </Array>
                        </Item>
                        <Item Key="GroupRo">
                            <Array>
                            </Array>
                        </Item>
                        <Item Key="Description" Translatable="1">Overview of all Tickets per assigned Queue.</Item>
                        <Item Key="Name" Translatable="1">Tickets</Item>
                        <Item Key="Link">Action=AgentTicketQueue</Item>
                        <Item Key="LinkOption"></Item>
                        <Item Key="NavBar">Ticket</Item>
                        <Item Key="Type">Menu</Item>
                        <Item Key="Block">ItemArea</Item>
                        <Item Key="AccessKey">t</Item>
                        <Item Key="Prio">200</Item>
                    </Hash>
                </Item>
            </Array>
        </Value>
    </Setting>
    <Setting Name="Frontend::Module###AgentTicketService" Required="0" Valid="1">
        <Description Translatable="1">Frontend module registration for the agent interface.</Description>
        <Navigation>Frontend::Agent::ModuleRegistration</Navigation>
        <Value>
            <Item ValueType="FrontendRegistration">
                <Hash>
                    <Item Key="Group">
                        <Array>
                        </Array>
                    </Item>
                    <Item Key="GroupRo">
                        <Array>
                        </Array>
                    </Item>
                    <Item Key="Description" Translatable="1">Overview of all open Tickets.</Item>
                    <Item Key="Title" Translatable="1">ServiceView</Item>
                    <Item Key="NavBarName">Ticket</Item>
                </Hash>
            </Item>
        </Value>
    </Setting>
    <Setting Name="Loader::Module::AgentTicketService###002-Ticket" Required="0" Valid="1">
        <Description Translatable="1">Loader module registration for the agent interface.</Description>
        <Navigation>Frontend::Agent::ModuleRegistration::Loader</Navigation>
        <Value>
            <Hash>
                <Item Key="CSS">
                    <Array>
                        <Item>Core.AgentTicketService.css</Item>
                        <Item>Core.AllocationList.css</Item>
                    </Array>
                </Item>
                <Item Key="JavaScript">
                    <Array>
                        <Item>Core.UI.AllocationList.js</Item>
                        <Item>Core.Agent.TableFilters.js</Item>
                        <Item>Core.Agent.Overview.js</Item>
                        <Item>Core.Agent.TicketSplit.js</Item>
                    </Array>
                </Item>
            </Hash>
        </Value>
    </Setting>
    <Setting Name="Frontend::Navigation###AgentTicketService###002-Ticket" Required="0" Valid="1">
        <Description Translatable="1">Main menu item registration.</Description>
        <Navigation>Frontend::Agent::ModuleRegistration::MainMenu</Navigation>
        <Value>
            <Array>
                <DefaultItem ValueType="FrontendNavigation">
                    <Hash>
                    </Hash>
                </DefaultItem>
                <Item>
                    <Hash>
                        <Item Key="Group">
                            <Array>
                            </Array>
                        </Item>
                        <Item Key="GroupRo">
                            <Array>
                            </Array>
                        </Item>
                        <Item Key="Description" Translatable="1">Overview of all open Tickets.</Item>
                        <Item Key="Name" Translatable="1">Service view</Item>
                        <Item Key="Link">Action=AgentTicketService</Item>
                        <Item Key="LinkOption"></Item>
                        <Item Key="NavBar">Ticket</Item>
                        <Item Key="Type"></Item>
                        <Item Key="Block"></Item>
                        <Item Key="AccessKey">i</Item>
                        <Item Key="Prio">105</Item>
                    </Hash>
                </Item>
            </Array>
        </Value>
    </Setting>
    <Setting Name="Frontend::Module###AgentTicketPhone" Required="0" Valid="1">
        <Description Translatable="1">Frontend module registration for the agent interface.</Description>
        <Navigation>Frontend::Agent::ModuleRegistration</Navigation>
        <Value>
            <Item ValueType="FrontendRegistration">
                <Hash>
                    <Item Key="Group">
                        <Array>
                        </Array>
                    </Item>
                    <Item Key="GroupRo">
                        <Array>
                        </Array>
                    </Item>
                    <Item Key="Description" Translatable="1">Create new phone ticket.</Item>
                    <Item Key="Title" Translatable="1">New phone ticket</Item>
                    <Item Key="NavBarName">Ticket</Item>
                </Hash>
            </Item>
        </Value>
    </Setting>
    <Setting Name="Loader::Module::AgentTicketPhone###002-Ticket" Required="0" Valid="1">
        <Description Translatable="1">Loader module registration for the agent interface.</Description>
        <Navigation>Frontend::Agent::ModuleRegistration::Loader</Navigation>
        <Value>
            <Hash>
                <Item Key="JavaScript">
                    <Array>
                        <Item>Core.Agent.CustomerSearch.js</Item>
                        <Item>Core.Agent.CustomerSearchAutoComplete.js</Item>
                        <Item>Core.Agent.TicketAction.js</Item>
                        <Item>Core.Agent.TicketPhone.js</Item>
                        <Item>Core.Agent.TicketSplit.js</Item>
                    </Array>
                </Item>
            </Hash>
        </Value>
    </Setting>
    <Setting Name="Frontend::Navigation###AgentTicketPhone###002-Ticket" Required="0" Valid="1">
        <Description Translatable="1">Main menu item registration.</Description>
        <Navigation>Frontend::Agent::ModuleRegistration::MainMenu</Navigation>
        <Value>
            <Array>
                <DefaultItem ValueType="FrontendNavigation">
                    <Hash>
                    </Hash>
                </DefaultItem>
                <Item>
                    <Hash>
                        <Item Key="Group">
                            <Array>
                            </Array>
                        </Item>
                        <Item Key="GroupRo">
                            <Array>
                            </Array>
                        </Item>
                        <Item Key="Description" Translatable="1">Create new phone ticket (inbound).</Item>
                        <Item Key="Name" Translatable="1">New phone ticket</Item>
                        <Item Key="Link">Action=AgentTicketPhone</Item>
                        <Item Key="LinkOption"></Item>
                        <Item Key="NavBar">Ticket</Item>
                        <Item Key="Type"></Item>
                        <Item Key="Block"></Item>
                        <Item Key="AccessKey">n</Item>
                        <Item Key="Prio">200</Item>
                    </Hash>
                </Item>
            </Array>
        </Value>
    </Setting>
    <Setting Name="Frontend::Module###AgentTicketPhoneOutbound" Required="0" Valid="1">
        <Description Translatable="1">Frontend module registration for the agent interface.</Description>
        <Navigation>Frontend::Agent::ModuleRegistration</Navigation>
        <Value>
            <Item ValueType="FrontendRegistration">
                <Hash>
                    <Item Key="Group">
                        <Array>
                        </Array>
                    </Item>
                    <Item Key="GroupRo">
                        <Array>
                        </Array>
                    </Item>
                    <Item Key="Description" Translatable="1">Phone Call.</Item>
                    <Item Key="Title" Translatable="1">Phone-Ticket</Item>
                    <Item Key="NavBarName">Ticket</Item>
                </Hash>
            </Item>
        </Value>
    </Setting>
    <Setting Name="Loader::Module::AgentTicketPhoneOutbound###002-Ticket" Required="0" Valid="1">
        <Description Translatable="1">Loader module registration for the agent interface.</Description>
        <Navigation>Frontend::Agent::ModuleRegistration::Loader</Navigation>
        <Value>
            <Hash>
                <Item Key="JavaScript">
                    <Array>
                        <Item>Core.Agent.TicketAction.js</Item>
                        <Item>Core.Agent.TicketPhoneCommon.js</Item>
                        <Item>Core.Agent.TicketFormDraft.js</Item>
                    </Array>
                </Item>
            </Hash>
        </Value>
    </Setting>
    <Setting Name="Frontend::Module###AgentTicketPhoneInbound" Required="0" Valid="1">
        <Description Translatable="1">Frontend module registration for the agent interface.</Description>
        <Navigation>Frontend::Agent::ModuleRegistration</Navigation>
        <Value>
            <Item ValueType="FrontendRegistration">
                <Hash>
                    <Item Key="Group">
                        <Array>
                        </Array>
                    </Item>
                    <Item Key="GroupRo">
                        <Array>
                        </Array>
                    </Item>
                    <Item Key="Description" Translatable="1">Incoming Phone Call.</Item>
                    <Item Key="Title" Translatable="1">Phone-Ticket</Item>
                    <Item Key="NavBarName">Ticket</Item>
                </Hash>
            </Item>
        </Value>
    </Setting>
    <Setting Name="Loader::Module::AgentTicketPhoneInbound###002-Ticket" Required="0" Valid="1">
        <Description Translatable="1">Loader module registration for the agent interface.</Description>
        <Navigation>Frontend::Agent::ModuleRegistration::Loader</Navigation>
        <Value>
            <Hash>
                <Item Key="JavaScript">
                    <Array>
                        <Item>Core.Agent.TicketAction.js</Item>
                        <Item>Core.Agent.TicketPhoneCommon.js</Item>
                        <Item>Core.Agent.TicketFormDraft.js</Item>
                    </Array>
                </Item>
            </Hash>
        </Value>
    </Setting>
    <Setting Name="Frontend::Module###AgentTicketEmail" Required="0" Valid="1">
        <Description Translatable="1">Frontend module registration for the agent interface.</Description>
        <Navigation>Frontend::Agent::ModuleRegistration</Navigation>
        <Value>
            <Item ValueType="FrontendRegistration">
                <Hash>
                    <Item Key="Group">
                        <Array>
                        </Array>
                    </Item>
                    <Item Key="GroupRo">
                        <Array>
                        </Array>
                    </Item>
                    <Item Key="Description" Translatable="1">Create new email ticket.</Item>
                    <Item Key="Title" Translatable="1">New email ticket</Item>
                    <Item Key="NavBarName">Ticket</Item>
                </Hash>
            </Item>
        </Value>
    </Setting>
    <Setting Name="Loader::Module::AgentTicketEmail###002-Ticket" Required="0" Valid="1">
        <Description Translatable="1">Loader module registration for the agent interface.</Description>
        <Navigation>Frontend::Agent::ModuleRegistration::Loader</Navigation>
        <Value>
            <Hash>
                <Item Key="JavaScript">
                    <Array>
                        <Item>Core.Agent.CustomerSearch.js</Item>
                        <Item>Core.Agent.CustomerSearchAutoComplete.js</Item>
                        <Item>Core.Agent.TicketAction.js</Item>
                        <Item>Core.Agent.TicketEmail.js</Item>
                        <Item>Core.Agent.TicketSplit.js</Item>
                    </Array>
                </Item>
            </Hash>
        </Value>
    </Setting>
    <Setting Name="Frontend::Navigation###AgentTicketEmail###002-Ticket" Required="0" Valid="1">
        <Description Translatable="1">Main menu item registration.</Description>
        <Navigation>Frontend::Agent::ModuleRegistration::MainMenu</Navigation>
        <Value>
            <Array>
                <DefaultItem ValueType="FrontendNavigation">
                    <Hash>
                    </Hash>
                </DefaultItem>
                <Item>
                    <Hash>
                        <Item Key="Group">
                            <Array>
                            </Array>
                        </Item>
                        <Item Key="GroupRo">
                            <Array>
                            </Array>
                        </Item>
                        <Item Key="Description" Translatable="1">Create new email ticket and send this out (outbound).</Item>
                        <Item Key="Name" Translatable="1">New email ticket</Item>
                        <Item Key="Link">Action=AgentTicketEmail</Item>
                        <Item Key="LinkOption"></Item>
                        <Item Key="NavBar">Ticket</Item>
                        <Item Key="Type"></Item>
                        <Item Key="Block"></Item>
                        <Item Key="AccessKey">m</Item>
                        <Item Key="Prio">210</Item>
                    </Hash>
                </Item>
            </Array>
        </Value>
    </Setting>
    <Setting Name="Frontend::Module###AgentTicketSearch" Required="0" Valid="1">
        <Description Translatable="1">Frontend module registration for the agent interface.</Description>
        <Navigation>Frontend::Agent::ModuleRegistration</Navigation>
        <Value>
            <Item ValueType="FrontendRegistration">
                <Hash>
                    <Item Key="Group">
                        <Array>
                        </Array>
                    </Item>
                    <Item Key="GroupRo">
                        <Array>
                        </Array>
                    </Item>
                    <Item Key="Description" Translatable="1">Search Ticket.</Item>
                    <Item Key="Title" Translatable="1">Search</Item>
                    <Item Key="NavBarName">Ticket</Item>
                </Hash>
            </Item>
        </Value>
    </Setting>
    <Setting Name="Loader::Module::AgentTicketSearch###002-Ticket" Required="0" Valid="1">
        <Description Translatable="1">Loader module registration for the agent interface.</Description>
        <Navigation>Frontend::Agent::ModuleRegistration::Loader</Navigation>
        <Value>
            <Hash>
                <Item Key="CSS">
                    <Array>
                        <Item>Core.AllocationList.css</Item>
                    </Array>
                </Item>
                <Item Key="JavaScript">
                    <Array>
                        <Item>Core.UI.AllocationList.js</Item>
                        <Item>Core.Agent.TableFilters.js</Item>
                        <Item>Core.Agent.Overview.js</Item>
                        <Item>Core.Agent.TicketSplit.js</Item>
                    </Array>
                </Item>
            </Hash>
        </Value>
    </Setting>
    <Setting Name="Frontend::Navigation###AgentTicketSearch###002-Ticket" Required="0" Valid="1">
        <Description Translatable="1">Main menu item registration.</Description>
        <Navigation>Frontend::Agent::ModuleRegistration::MainMenu</Navigation>
        <Value>
            <Array>
                <DefaultItem ValueType="FrontendNavigation">
                    <Hash>
                    </Hash>
                </DefaultItem>
                <Item>
                    <Hash>
                        <Item Key="Group">
                            <Array>
                            </Array>
                        </Item>
                        <Item Key="GroupRo">
                            <Array>
                            </Array>
                        </Item>
                        <Item Key="Description" Translatable="1">Search Tickets.</Item>
                        <Item Key="Name" Translatable="1">Search</Item>
                        <Item Key="Link">Action=AgentTicketSearch</Item>
                        <Item Key="LinkOption">onclick="window.setTimeout(function(){Core.Agent.Search.OpenSearchDialog('AgentTicketSearch');}, 0); return false;"</Item>
                        <Item Key="NavBar">Ticket</Item>
                        <Item Key="Type"></Item>
                        <Item Key="Block"></Item>
                        <Item Key="AccessKey">s</Item>
                        <Item Key="Prio">300</Item>
                    </Hash>
                </Item>
            </Array>
        </Value>
    </Setting>
    <Setting Name="Frontend::Module###AgentTicketLockedView" Required="0" Valid="1">
        <Description Translatable="1">Frontend module registration for the agent interface.</Description>
        <Navigation>Frontend::Agent::ModuleRegistration</Navigation>
        <Value>
            <Item ValueType="FrontendRegistration">
                <Hash>
                    <Item Key="Group">
                        <Array>
                        </Array>
                    </Item>
                    <Item Key="GroupRo">
                        <Array>
                        </Array>
                    </Item>
                    <Item Key="Description" Translatable="1">Locked Tickets.</Item>
                    <Item Key="Title" Translatable="1">Locked Tickets</Item>
                    <Item Key="NavBarName">Ticket</Item>
                </Hash>
            </Item>
        </Value>
    </Setting>
    <Setting Name="Loader::Module::AgentTicketLockedView###002-Ticket" Required="0" Valid="1">
        <Description Translatable="1">Loader module registration for the agent interface.</Description>
        <Navigation>Frontend::Agent::ModuleRegistration::Loader</Navigation>
        <Value>
            <Hash>
                <Item Key="CSS">
                    <Array>
                        <Item>Core.AgentTicketQueue.css</Item>
                        <Item>Core.AllocationList.css</Item>
                    </Array>
                </Item>
                <Item Key="JavaScript">
                    <Array>
                        <Item>Core.UI.AllocationList.js</Item>
                        <Item>Core.Agent.TableFilters.js</Item>
                        <Item>Core.Agent.Overview.js</Item>
                        <Item>Core.Agent.TicketSplit.js</Item>
                    </Array>
                </Item>
            </Hash>
        </Value>
    </Setting>
    <Setting Name="Frontend::Navigation###AgentTicketLockedView###002-Ticket" Required="0" Valid="0">
        <Description Translatable="1">Main menu item registration.</Description>
        <Navigation>Frontend::Agent::ModuleRegistration::MainMenu</Navigation>
        <Value>
            <Array>
                <DefaultItem ValueType="FrontendNavigation">
                    <Hash>
                    </Hash>
                </DefaultItem>
            </Array>
        </Value>
    </Setting>
    <Setting Name="Frontend::Module###AgentTicketResponsibleView" Required="0" Valid="1">
        <Description Translatable="1">Frontend module registration for the agent interface.</Description>
        <Navigation>Frontend::Agent::ModuleRegistration</Navigation>
        <Value>
            <Item ValueType="FrontendRegistration">
                <Hash>
                    <Item Key="Group">
                        <Array>
                        </Array>
                    </Item>
                    <Item Key="GroupRo">
                        <Array>
                        </Array>
                    </Item>
                    <Item Key="Description" Translatable="1">Responsible Tickets.</Item>
                    <Item Key="Title" Translatable="1">Responsible Tickets</Item>
                    <Item Key="NavBarName">Ticket</Item>
                </Hash>
            </Item>
        </Value>
    </Setting>
    <Setting Name="Loader::Module::AgentTicketResponsibleView###002-Ticket" Required="0" Valid="1">
        <Description Translatable="1">Loader module registration for the agent interface.</Description>
        <Navigation>Frontend::Agent::ModuleRegistration::Loader</Navigation>
        <Value>
            <Hash>
                <Item Key="CSS">
                    <Array>
                        <Item>Core.AllocationList.css</Item>
                    </Array>
                </Item>
                <Item Key="JavaScript">
                    <Array>
                        <Item>Core.UI.AllocationList.js</Item>
                        <Item>Core.Agent.TableFilters.js</Item>
                        <Item>Core.Agent.Overview.js</Item>
                        <Item>Core.Agent.TicketSplit.js</Item>
                    </Array>
                </Item>
            </Hash>
        </Value>
    </Setting>
    <Setting Name="Frontend::Navigation###AgentTicketResponsibleView###002-Ticket" Required="0" Valid="0">
        <Description Translatable="1">Main menu item registration.</Description>
        <Navigation>Frontend::Agent::ModuleRegistration::MainMenu</Navigation>
        <Value>
            <Array>
                <DefaultItem ValueType="FrontendNavigation">
                    <Hash>
                    </Hash>
                </DefaultItem>
            </Array>
        </Value>
    </Setting>
    <Setting Name="Frontend::Module###AgentTicketWatchView" Required="0" Valid="1">
        <Description Translatable="1">Frontend module registration for the agent interface.</Description>
        <Navigation>Frontend::Agent::ModuleRegistration</Navigation>
        <Value>
            <Item ValueType="FrontendRegistration">
                <Hash>
                    <Item Key="Group">
                        <Array>
                        </Array>
                    </Item>
                    <Item Key="GroupRo">
                        <Array>
                        </Array>
                    </Item>
                    <Item Key="Description" Translatable="1">Watched Tickets.</Item>
                    <Item Key="Title" Translatable="1">Watched Tickets</Item>
                    <Item Key="NavBarName">Ticket</Item>
                </Hash>
            </Item>
        </Value>
    </Setting>
    <Setting Name="Loader::Module::AgentTicketWatchView###002-Ticket" Required="0" Valid="1">
        <Description Translatable="1">Loader module registration for the agent interface.</Description>
        <Navigation>Frontend::Agent::ModuleRegistration::Loader</Navigation>
        <Value>
            <Hash>
                <Item Key="CSS">
                    <Array>
                        <Item>Core.AgentTicketQueue.css</Item>
                        <Item>Core.AllocationList.css</Item>
                    </Array>
                </Item>
                <Item Key="JavaScript">
                    <Array>
                        <Item>Core.UI.AllocationList.js</Item>
                        <Item>Core.Agent.TableFilters.js</Item>
                        <Item>Core.Agent.Overview.js</Item>
                        <Item>Core.Agent.TicketSplit.js</Item>
                    </Array>
                </Item>
            </Hash>
        </Value>
    </Setting>
    <Setting Name="Frontend::Navigation###AgentTicketWatchView###002-Ticket" Required="0" Valid="0">
        <Description Translatable="1">Main menu item registration.</Description>
        <Navigation>Frontend::Agent::ModuleRegistration::MainMenu</Navigation>
        <Value>
            <Array>
                <DefaultItem ValueType="FrontendNavigation">
                    <Hash>
                    </Hash>
                </DefaultItem>
            </Array>
        </Value>
    </Setting>
    <Setting Name="Frontend::Module###AgentCustomerSearch" Required="0" Valid="1">
        <Description Translatable="1">Frontend module registration for the agent interface.</Description>
        <Navigation>Frontend::Agent::ModuleRegistration</Navigation>
        <Value>
            <Item ValueType="FrontendRegistration">
                <Hash>
                    <Item Key="Group">
                        <Array>
                        </Array>
                    </Item>
                    <Item Key="GroupRo">
                        <Array>
                        </Array>
                    </Item>
                    <Item Key="Description" Translatable="1">Agent Customer Search.</Item>
                    <Item Key="Title" Translatable="1">Agent Customer Search</Item>
                    <Item Key="NavBarName">Ticket</Item>
                </Hash>
            </Item>
        </Value>
    </Setting>
    <Setting Name="Frontend::Module###AgentUserSearch" Required="0" Valid="1">
        <Description Translatable="1">Frontend module registration for the agent interface.</Description>
        <Navigation>Frontend::Agent::ModuleRegistration</Navigation>
        <Value>
            <Item ValueType="FrontendRegistration">
                <Hash>
                    <Item Key="Group">
                        <Array>
                        </Array>
                    </Item>
                    <Item Key="GroupRo">
                        <Array>
                        </Array>
                    </Item>
                    <Item Key="Description" Translatable="1">Agent User Search.</Item>
                    <Item Key="Title" Translatable="1">Agent User Search</Item>
                    <Item Key="NavBarName">Ticket</Item>
                </Hash>
            </Item>
        </Value>
    </Setting>
    <Setting Name="Frontend::Module###AgentTicketStatusView" Required="0" Valid="1">
        <Description Translatable="1">Frontend module registration for the agent interface.</Description>
        <Navigation>Frontend::Agent::ModuleRegistration</Navigation>
        <Value>
            <Item ValueType="FrontendRegistration">
                <Hash>
                    <Item Key="Group">
                        <Array>
                        </Array>
                    </Item>
                    <Item Key="GroupRo">
                        <Array>
                        </Array>
                    </Item>
                    <Item Key="Description" Translatable="1">Overview of all open tickets.</Item>
                    <Item Key="Title" Translatable="1">Status view</Item>
                    <Item Key="NavBarName">Ticket</Item>
                </Hash>
            </Item>
        </Value>
    </Setting>
    <Setting Name="Loader::Module::AgentTicketStatusView###002-Ticket" Required="0" Valid="1">
        <Description Translatable="1">Loader module registration for the agent interface.</Description>
        <Navigation>Frontend::Agent::ModuleRegistration::Loader</Navigation>
        <Value>
            <Hash>
                <Item Key="CSS">
                    <Array>
                        <Item>Core.AllocationList.css</Item>
                    </Array>
                </Item>
                <Item Key="JavaScript">
                    <Array>
                        <Item>Core.UI.AllocationList.js</Item>
                        <Item>Core.Agent.TableFilters.js</Item>
                        <Item>Core.Agent.Overview.js</Item>
                        <Item>Core.Agent.TicketSplit.js</Item>
                    </Array>
                </Item>
            </Hash>
        </Value>
    </Setting>
    <Setting Name="Frontend::Navigation###AgentTicketStatusView###002-Ticket" Required="0" Valid="1">
        <Description Translatable="1">Main menu item registration.</Description>
        <Navigation>Frontend::Agent::ModuleRegistration::MainMenu</Navigation>
        <Value>
            <Array>
                <DefaultItem ValueType="FrontendNavigation">
                    <Hash>
                    </Hash>
                </DefaultItem>
                <Item>
                    <Hash>
                        <Item Key="Group">
                            <Array>
                            </Array>
                        </Item>
                        <Item Key="GroupRo">
                            <Array>
                            </Array>
                        </Item>
                        <Item Key="Description" Translatable="1">Overview of all open Tickets.</Item>
                        <Item Key="Name" Translatable="1">Status view</Item>
                        <Item Key="Link">Action=AgentTicketStatusView</Item>
                        <Item Key="LinkOption"></Item>
                        <Item Key="NavBar">Ticket</Item>
                        <Item Key="Type"></Item>
                        <Item Key="Block"></Item>
                        <Item Key="AccessKey">v</Item>
                        <Item Key="Prio">110</Item>
                    </Hash>
                </Item>
            </Array>
        </Value>
    </Setting>
    <Setting Name="Frontend::Module###AgentTicketEscalationView" Required="0" Valid="1">
        <Description Translatable="1">Frontend module registration for the agent interface.</Description>
        <Navigation>Frontend::Agent::ModuleRegistration</Navigation>
        <Value>
            <Item ValueType="FrontendRegistration">
                <Hash>
                    <Item Key="Group">
                        <Array>
                        </Array>
                    </Item>
                    <Item Key="GroupRo">
                        <Array>
                        </Array>
                    </Item>
                    <Item Key="Description" Translatable="1">Overview of all escalated tickets.</Item>
                    <Item Key="Title" Translatable="1">Escalation view</Item>
                    <Item Key="NavBarName">Ticket</Item>
                </Hash>
            </Item>
        </Value>
    </Setting>
    <Setting Name="Loader::Module::AgentTicketEscalationView###002-Ticket" Required="0" Valid="1">
        <Description Translatable="1">Loader module registration for the agent interface.</Description>
        <Navigation>Frontend::Agent::ModuleRegistration::Loader</Navigation>
        <Value>
            <Hash>
                <Item Key="CSS">
                    <Array>
                        <Item>Core.AllocationList.css</Item>
                    </Array>
                </Item>
                <Item Key="JavaScript">
                    <Array>
                        <Item>Core.UI.AllocationList.js</Item>
                        <Item>Core.Agent.TableFilters.js</Item>
                        <Item>Core.Agent.Overview.js</Item>
                        <Item>Core.Agent.TicketSplit.js</Item>
                    </Array>
                </Item>
            </Hash>
        </Value>
    </Setting>
    <Setting Name="Frontend::Navigation###AgentTicketEscalationView###002-Ticket" Required="0" Valid="1">
        <Description Translatable="1">Main menu item registration.</Description>
        <Navigation>Frontend::Agent::ModuleRegistration::MainMenu</Navigation>
        <Value>
            <Array>
                <DefaultItem ValueType="FrontendNavigation">
                    <Hash>
                    </Hash>
                </DefaultItem>
                <Item>
                    <Hash>
                        <Item Key="Group">
                            <Array>
                            </Array>
                        </Item>
                        <Item Key="GroupRo">
                            <Array>
                            </Array>
                        </Item>
                        <Item Key="Description" Translatable="1">Overview Escalated Tickets.</Item>
                        <Item Key="Name" Translatable="1">Escalation view</Item>
                        <Item Key="Link">Action=AgentTicketEscalationView</Item>
                        <Item Key="LinkOption"></Item>
                        <Item Key="NavBar">Ticket</Item>
                        <Item Key="Type"></Item>
                        <Item Key="Block"></Item>
                        <Item Key="AccessKey">e</Item>
                        <Item Key="Prio">120</Item>
                    </Hash>
                </Item>
            </Array>
        </Value>
    </Setting>
    <Setting Name="Frontend::Module###AgentZoom" Required="0" Valid="1">
        <Description Translatable="1">Frontend module registration for the agent interface.</Description>
        <Navigation>Frontend::Agent::ModuleRegistration</Navigation>
        <Value>
            <Item ValueType="FrontendRegistration">
                <Hash>
                    <Item Key="Group">
                        <Array>
                        </Array>
                    </Item>
                    <Item Key="GroupRo">
                        <Array>
                        </Array>
                    </Item>
                    <Item Key="Description" Translatable="1">Compat module for AgentZoom to AgentTicketZoom.</Item>
                    <Item Key="NavBarName">Ticket</Item>
                    <Item Key="Title"></Item>
                </Hash>
            </Item>
        </Value>
    </Setting>
    <Setting Name="Frontend::Module###AgentTicketZoom" Required="0" Valid="1">
        <Description Translatable="1">Frontend module registration for the agent interface.</Description>
        <Navigation>Frontend::Agent::ModuleRegistration</Navigation>
        <Value>
            <Item ValueType="FrontendRegistration">
                <Hash>
                    <Item Key="Group">
                        <Array>
                        </Array>
                    </Item>
                    <Item Key="GroupRo">
                        <Array>
                        </Array>
                    </Item>
                    <Item Key="Description" Translatable="1">Ticket Zoom.</Item>
                    <Item Key="Title" Translatable="1">Zoom</Item>
                    <Item Key="NavBarName">Ticket</Item>
                </Hash>
            </Item>
        </Value>
    </Setting>
    <Setting Name="Loader::Module::AgentTicketZoom###002-Ticket" Required="0" Valid="1">
        <Description Translatable="1">Loader module registration for the agent interface.</Description>
        <Navigation>Frontend::Agent::ModuleRegistration::Loader</Navigation>
        <Value>
            <Hash>
                <Item Key="CSS">
                    <Array>
                        <Item>Core.Agent.TicketProcess.css</Item>
                        <Item>Core.Agent.TicketMenuModuleCluster.css</Item>
                        <Item>Core.AllocationList.css</Item>
                    </Array>
                </Item>
                <Item Key="JavaScript">
                    <Array>
                        <Item>thirdparty/jquery-tablesorter-2.28.14/jquery.tablesorter.js</Item>
                        <Item>Core.Agent.TicketSplit.js</Item>
                        <Item>Core.Agent.TicketZoom.js</Item>
                        <Item>Core.UI.AllocationList.js</Item>
                        <Item>Core.UI.Table.Sort.js</Item>
                        <Item>Core.Agent.LinkObject.js</Item>
                        <Item>Core.Agent.TableFilters.js</Item>
                        <Item>Core.Agent.TicketFormDraft.js</Item>
                    </Array>
                </Item>
            </Hash>
        </Value>
    </Setting>
    <Setting Name="Frontend::Module###AgentTicketAttachment" Required="0" Valid="1">
        <Description Translatable="1">Frontend module registration for the agent interface.</Description>
        <Navigation>Frontend::Agent::ModuleRegistration</Navigation>
        <Value>
            <Item ValueType="FrontendRegistration">
                <Hash>
                    <Item Key="Group">
                        <Array>
                        </Array>
                    </Item>
                    <Item Key="GroupRo">
                        <Array>
                        </Array>
                    </Item>
                    <Item Key="Title"></Item>
                    <Item Key="NavBarName">Ticket</Item>
                    <Item Key="Description" Translatable="1">To download attachments.</Item>
                </Hash>
            </Item>
        </Value>
    </Setting>
    <Setting Name="Frontend::Module###AgentTicketArticleContent" Required="0" Valid="1">
        <Description Translatable="1">Frontend module registration for the agent interface.</Description>
        <Navigation>Frontend::Agent::ModuleRegistration</Navigation>
        <Value>
            <Item ValueType="FrontendRegistration">
                <Hash>
                    <Item Key="Group">
                        <Array>
                        </Array>
                    </Item>
                    <Item Key="GroupRo">
                        <Array>
                        </Array>
                    </Item>
                    <Item Key="Title"></Item>
                    <Item Key="NavBarName">Ticket</Item>
                    <Item Key="Description" Translatable="1">To view HTML attachments.</Item>
                </Hash>
            </Item>
        </Value>
    </Setting>
    <Setting Name="Frontend::Module###AgentTicketPlain" Required="0" Valid="1">
        <Description Translatable="1">Frontend module registration for the agent interface.</Description>
        <Navigation>Frontend::Agent::ModuleRegistration</Navigation>
        <Value>
            <Item ValueType="FrontendRegistration">
                <Hash>
                    <Item Key="Group">
                        <Array>
                        </Array>
                    </Item>
                    <Item Key="GroupRo">
                        <Array>
                        </Array>
                    </Item>
                    <Item Key="Description" Translatable="1">Ticket plain view of an email.</Item>
                    <Item Key="Title" Translatable="1">Plain</Item>
                    <Item Key="NavBarName">Ticket</Item>
                </Hash>
            </Item>
        </Value>
    </Setting>
    <Setting Name="Frontend::Module###AgentTicketNote" Required="0" Valid="1">
        <Description Translatable="1">Frontend module registration for the agent interface.</Description>
        <Navigation>Frontend::Agent::ModuleRegistration</Navigation>
        <Value>
            <Item ValueType="FrontendRegistration">
                <Hash>
                    <Item Key="Group">
                        <Array>
                        </Array>
                    </Item>
                    <Item Key="GroupRo">
                        <Array>
                        </Array>
                    </Item>
                    <Item Key="Description" Translatable="1">Ticket Note.</Item>
                    <Item Key="Title" Translatable="1">Note</Item>
                    <Item Key="NavBarName">Ticket</Item>
                </Hash>
            </Item>
        </Value>
    </Setting>
    <Setting Name="Loader::Module::AgentTicketNote###002-Ticket" Required="0" Valid="1">
        <Description Translatable="1">Loader module registration for the agent interface.</Description>
        <Navigation>Frontend::Agent::ModuleRegistration::Loader</Navigation>
        <Value>
            <Hash>
                <Item Key="JavaScript">
                    <Array>
                        <Item>Core.Agent.TicketAction.js</Item>
                        <Item>Core.Agent.TicketActionCommon.js</Item>
                        <Item>Core.Agent.TicketFormDraft.js</Item>
                    </Array>
                </Item>
            </Hash>
        </Value>
    </Setting>
    <Setting Name="Frontend::Module###AgentTicketMerge" Required="0" Valid="1">
        <Description Translatable="1">Frontend module registration for the agent interface.</Description>
        <Navigation>Frontend::Agent::ModuleRegistration</Navigation>
        <Value>
            <Item ValueType="FrontendRegistration">
                <Hash>
                    <Item Key="Group">
                        <Array>
                        </Array>
                    </Item>
                    <Item Key="GroupRo">
                        <Array>
                        </Array>
                    </Item>
                    <Item Key="Description" Translatable="1">Ticket Merge.</Item>
                    <Item Key="Title" Translatable="1">Merge</Item>
                    <Item Key="NavBarName">Ticket</Item>
                </Hash>
            </Item>
        </Value>
    </Setting>
    <Setting Name="Loader::Module::AgentTicketMerge###002-Ticket" Required="0" Valid="1">
        <Description Translatable="1">Loader module registration for the agent interface.</Description>
        <Navigation>Frontend::Agent::ModuleRegistration::Loader</Navigation>
        <Value>
            <Hash>
                <Item Key="JavaScript">
                    <Array>
                        <Item>Core.Agent.TicketMerge.js</Item>
                    </Array>
                </Item>
            </Hash>
        </Value>
    </Setting>
    <Setting Name="Frontend::Module###AgentTicketPending" Required="0" Valid="1">
        <Description Translatable="1">Frontend module registration for the agent interface.</Description>
        <Navigation>Frontend::Agent::ModuleRegistration</Navigation>
        <Value>
            <Item ValueType="FrontendRegistration">
                <Hash>
                    <Item Key="Group">
                        <Array>
                        </Array>
                    </Item>
                    <Item Key="GroupRo">
                        <Array>
                        </Array>
                    </Item>
                    <Item Key="Description" Translatable="1">Ticket Pending.</Item>
                    <Item Key="Title" Translatable="1">Pending</Item>
                    <Item Key="NavBarName">Ticket</Item>
                </Hash>
            </Item>
        </Value>
    </Setting>
    <Setting Name="Loader::Module::AgentTicketPending###002-Ticket" Required="0" Valid="1">
        <Description Translatable="1">Loader module registration for the agent interface.</Description>
        <Navigation>Frontend::Agent::ModuleRegistration::Loader</Navigation>
        <Value>
            <Hash>
                <Item Key="JavaScript">
                    <Array>
                        <Item>Core.Agent.TicketAction.js</Item>
                        <Item>Core.Agent.TicketActionCommon.js</Item>
                        <Item>Core.Agent.TicketFormDraft.js</Item>
                    </Array>
                </Item>
            </Hash>
        </Value>
    </Setting>
    <Setting Name="Frontend::Module###AgentTicketWatcher" Required="0" Valid="1">
        <Description Translatable="1">Frontend module registration for the agent interface.</Description>
        <Navigation>Frontend::Agent::ModuleRegistration</Navigation>
        <Value>
            <Item ValueType="FrontendRegistration">
                <Hash>
                    <Item Key="Group">
                        <Array>
                        </Array>
                    </Item>
                    <Item Key="GroupRo">
                        <Array>
                        </Array>
                    </Item>
                    <Item Key="Description" Translatable="1">A TicketWatcher Module.</Item>
                    <Item Key="NavBarName">Ticket-Watcher</Item>
                    <Item Key="Title" Translatable="1">Ticket Watcher</Item>
                </Hash>
            </Item>
        </Value>
    </Setting>
    <Setting Name="Frontend::Module###AgentTicketPriority" Required="0" Valid="1">
        <Description Translatable="1">Frontend module registration for the agent interface.</Description>
        <Navigation>Frontend::Agent::ModuleRegistration</Navigation>
        <Value>
            <Item ValueType="FrontendRegistration">
                <Hash>
                    <Item Key="Group">
                        <Array>
                        </Array>
                    </Item>
                    <Item Key="GroupRo">
                        <Array>
                        </Array>
                    </Item>
                    <Item Key="Description" Translatable="1">Ticket Priority.</Item>
                    <Item Key="Title" Translatable="1">Priority</Item>
                    <Item Key="NavBarName">Ticket</Item>
                </Hash>
            </Item>
        </Value>
    </Setting>
    <Setting Name="Loader::Module::AgentTicketPriority###002-Ticket" Required="0" Valid="1">
        <Description Translatable="1">Loader module registration for the agent interface.</Description>
        <Navigation>Frontend::Agent::ModuleRegistration::Loader</Navigation>
        <Value>
            <Hash>
                <Item Key="JavaScript">
                    <Array>
                        <Item>Core.Agent.TicketAction.js</Item>
                        <Item>Core.Agent.TicketActionCommon.js</Item>
                        <Item>Core.Agent.TicketFormDraft.js</Item>
                    </Array>
                </Item>
            </Hash>
        </Value>
    </Setting>
    <Setting Name="Frontend::Module###AgentTicketLock" Required="0" Valid="1">
        <Description Translatable="1">Frontend module registration for the agent interface.</Description>
        <Navigation>Frontend::Agent::ModuleRegistration</Navigation>
        <Value>
            <Item ValueType="FrontendRegistration">
                <Hash>
                    <Item Key="Group">
                        <Array>
                        </Array>
                    </Item>
                    <Item Key="GroupRo">
                        <Array>
                        </Array>
                    </Item>
                    <Item Key="Description" Translatable="1">Ticket Lock.</Item>
                    <Item Key="Title" Translatable="1">Lock</Item>
                    <Item Key="NavBarName">Ticket</Item>
                </Hash>
            </Item>
        </Value>
    </Setting>
    <Setting Name="Frontend::Module###AgentTicketMove" Required="0" Valid="1">
        <Description Translatable="1">Frontend module registration for the agent interface.</Description>
        <Navigation>Frontend::Agent::ModuleRegistration</Navigation>
        <Value>
            <Item ValueType="FrontendRegistration">
                <Hash>
                    <Item Key="Group">
                        <Array>
                        </Array>
                    </Item>
                    <Item Key="GroupRo">
                        <Array>
                        </Array>
                    </Item>
                    <Item Key="Description" Translatable="1">Ticket Move.</Item>
                    <Item Key="Title" Translatable="1">Move</Item>
                    <Item Key="NavBarName">Ticket</Item>
                </Hash>
            </Item>
        </Value>
    </Setting>
    <Setting Name="Loader::Module::AgentTicketMove###002-Ticket" Required="0" Valid="1">
        <Description Translatable="1">Loader module registration for the agent interface.</Description>
        <Navigation>Frontend::Agent::ModuleRegistration::Loader</Navigation>
        <Value>
            <Hash>
                <Item Key="JavaScript">
                    <Array>
                        <Item>Core.Agent.TicketAction.js</Item>
                        <Item>Core.Agent.TicketMove.js</Item>
                        <Item>Core.Agent.TicketFormDraft.js</Item>
                    </Array>
                </Item>
            </Hash>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketMove###NextScreen" UserPreferencesGroup="Advanced" UserModificationActive="1" UserModificationPossible="1" Required="1" Valid="1">
        <Description Translatable="1">Determines the next screen after the ticket is moved. LastScreenOverview will return the last overview screen (e.g. search results, queueview, dashboard). TicketZoom will return to the TicketZoom.</Description>
        <Navigation>Frontend::Agent::View::TicketMove</Navigation>
        <Value>
            <Item ValueType="Select" SelectedID="TicketZoom">
                <Item ValueType="Option" Value="TicketZoom" Translatable="1">Ticket Zoom</Item>
                <Item ValueType="Option" Value="LastScreenOverview" Translatable="1">Last Screen Overview</Item>
            </Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketMove###Subject" UserPreferencesGroup="Advanced" UserModificationPossible="1" Required="0" Valid="1">
        <Description Translatable="1">Sets the default subject for notes added in the ticket move screen of the agent interface.</Description>
        <Navigation>Frontend::Agent::View::TicketMove</Navigation>
        <Value>
            <Item ValueType="String" ValueRegex=""></Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketMove###Body" UserPreferencesGroup="Advanced" UserModificationPossible="1" Required="0" Valid="1">
        <Description Translatable="1">Sets the default body text for notes added in the ticket move screen of the agent interface.</Description>
        <Navigation>Frontend::Agent::View::TicketMove</Navigation>
        <Value>
            <Item ValueType="Textarea"></Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketMove###RichTextWidth" UserPreferencesGroup="Advanced" UserModificationPossible="1" Required="0" Valid="1">
        <Description Translatable="1">Defines the width for the rich text editor component for this screen. Enter number (pixels) or percent value (relative).</Description>
        <Navigation>Frontend::Agent::View::TicketMove</Navigation>
        <Value>
            <Item ValueType="String" ValueRegex="^\d+%?$">620</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketMove###RichTextHeight" UserPreferencesGroup="Advanced" UserModificationPossible="1" Required="0" Valid="1">
        <Description Translatable="1">Defines the height for the rich text editor component for this screen. Enter number (pixels) or percent value (relative).</Description>
        <Navigation>Frontend::Agent::View::TicketMove</Navigation>
        <Value>
            <Item ValueType="String" ValueRegex="^\d+%?$">100</Item>
        </Value>
    </Setting>
    <Setting Name="Frontend::Module###AgentTicketHistory" Required="0" Valid="1">
        <Description Translatable="1">Frontend module registration for the agent interface.</Description>
        <Navigation>Frontend::Agent::ModuleRegistration</Navigation>
        <Value>
            <Item ValueType="FrontendRegistration">
                <Hash>
                    <Item Key="Group">
                        <Array>
                        </Array>
                    </Item>
                    <Item Key="GroupRo">
                        <Array>
                        </Array>
                    </Item>
                    <Item Key="Description" Translatable="1">Ticket History.</Item>
                    <Item Key="Title" Translatable="1">History</Item>
                    <Item Key="NavBarName">Ticket</Item>
                </Hash>
            </Item>
        </Value>
    </Setting>
    <Setting Name="Loader::Module::AgentTicketHistory###002-Ticket" Required="0" Valid="1">
        <Description Translatable="1">Loader module registration for the agent interface.</Description>
        <Navigation>Frontend::Agent::ModuleRegistration::Loader</Navigation>
        <Value>
            <Hash>
                <Item Key="CSS">
                    <Array>
                        <Item>Core.Agent.TicketHistory.css</Item>
                    </Array>
                </Item>
                <Item Key="JavaScript">
                    <Array>
                        <Item>Core.Agent.TicketHistory.js</Item>
                    </Array>
                </Item>
            </Hash>
        </Value>
    </Setting>
    <Setting Name="Frontend::Module###AgentTicketOwner" Required="0" Valid="1">
        <Description Translatable="1">Frontend module registration for the agent interface.</Description>
        <Navigation>Frontend::Agent::ModuleRegistration</Navigation>
        <Value>
            <Item ValueType="FrontendRegistration">
                <Hash>
                    <Item Key="Group">
                        <Array>
                        </Array>
                    </Item>
                    <Item Key="GroupRo">
                        <Array>
                        </Array>
                    </Item>
                    <Item Key="Description" Translatable="1">Ticket Owner.</Item>
                    <Item Key="Title" Translatable="1">Owner</Item>
                    <Item Key="NavBarName">Ticket</Item>
                </Hash>
            </Item>
        </Value>
    </Setting>
    <Setting Name="Loader::Module::AgentTicketOwner###002-Ticket" Required="0" Valid="1">
        <Description Translatable="1">Loader module registration for the agent interface.</Description>
        <Navigation>Frontend::Agent::ModuleRegistration::Loader</Navigation>
        <Value>
            <Hash>
                <Item Key="JavaScript">
                    <Array>
                        <Item>Core.Agent.TicketAction.js</Item>
                        <Item>Core.Agent.TicketActionCommon.js</Item>
                        <Item>Core.Agent.TicketFormDraft.js</Item>
                    </Array>
                </Item>
            </Hash>
        </Value>
    </Setting>
    <Setting Name="Frontend::Module###AgentTicketResponsible" Required="0" Valid="1">
        <Description Translatable="1">Frontend module registration for the agent interface.</Description>
        <Navigation>Frontend::Agent::ModuleRegistration</Navigation>
        <Value>
            <Item ValueType="FrontendRegistration">
                <Hash>
                    <Item Key="Group">
                        <Array>
                        </Array>
                    </Item>
                    <Item Key="GroupRo">
                        <Array>
                        </Array>
                    </Item>
                    <Item Key="Description" Translatable="1">Ticket Responsible.</Item>
                    <Item Key="Title" Translatable="1">Responsible</Item>
                    <Item Key="NavBarName">Ticket</Item>
                </Hash>
            </Item>
        </Value>
    </Setting>
    <Setting Name="Loader::Module::AgentTicketResponsible###002-Ticket" Required="0" Valid="1">
        <Description Translatable="1">Loader module registration for the agent interface.</Description>
        <Navigation>Frontend::Agent::ModuleRegistration::Loader</Navigation>
        <Value>
            <Hash>
                <Item Key="JavaScript">
                    <Array>
                        <Item>Core.Agent.TicketAction.js</Item>
                        <Item>Core.Agent.TicketActionCommon.js</Item>
                        <Item>Core.Agent.TicketFormDraft.js</Item>
                    </Array>
                </Item>
            </Hash>
        </Value>
    </Setting>
    <Setting Name="Frontend::Module###AgentTicketCompose" Required="0" Valid="1">
        <Description Translatable="1">Frontend module registration for the agent interface.</Description>
        <Navigation>Frontend::Agent::ModuleRegistration</Navigation>
        <Value>
            <Item ValueType="FrontendRegistration">
                <Hash>
                    <Item Key="Group">
                        <Array>
                        </Array>
                    </Item>
                    <Item Key="GroupRo">
                        <Array>
                        </Array>
                    </Item>
                    <Item Key="Description" Translatable="1">Ticket Compose email Answer.</Item>
                    <Item Key="Title" Translatable="1">Compose</Item>
                    <Item Key="NavBarName">Ticket</Item>
                </Hash>
            </Item>
        </Value>
    </Setting>
    <Setting Name="Loader::Module::AgentTicketCompose###002-Ticket" Required="0" Valid="1">
        <Description Translatable="1">Loader module registration for the agent interface.</Description>
        <Navigation>Frontend::Agent::ModuleRegistration::Loader</Navigation>
        <Value>
            <Hash>
                <Item Key="JavaScript">
                    <Array>
                        <Item>Core.Agent.CustomerSearch.js</Item>
                        <Item>Core.Agent.CustomerSearchAutoComplete.js</Item>
                        <Item>Core.Agent.TicketAction.js</Item>
                        <Item>Core.Agent.TicketCompose.js</Item>
                        <Item>Core.Agent.TicketFormDraft.js</Item>
                    </Array>
                </Item>
            </Hash>
        </Value>
    </Setting>
    <Setting Name="Frontend::Module###AgentTicketBounce" Required="0" Valid="1">
        <Description Translatable="1">Frontend module registration for the agent interface.</Description>
        <Navigation>Frontend::Agent::ModuleRegistration</Navigation>
        <Value>
            <Item ValueType="FrontendRegistration">
                <Hash>
                    <Item Key="Group">
                        <Array>
                        </Array>
                    </Item>
                    <Item Key="GroupRo">
                        <Array>
                        </Array>
                    </Item>
                    <Item Key="Description" Translatable="1">Ticket Compose Bounce Email.</Item>
                    <Item Key="Title" Translatable="1">Bounce</Item>
                    <Item Key="NavBarName">Ticket</Item>
                </Hash>
            </Item>
        </Value>
    </Setting>
    <Setting Name="Loader::Module::AgentTicketBounce###002-Ticket" Required="0" Valid="1">
        <Description Translatable="1">Loader module registration for the agent interface.</Description>
        <Navigation>Frontend::Agent::ModuleRegistration::Loader</Navigation>
        <Value>
            <Hash>
                <Item Key="JavaScript">
                    <Array>
                        <Item>Core.Agent.TicketBounce.js</Item>
                    </Array>
                </Item>
            </Hash>
        </Value>
    </Setting>
    <Setting Name="Frontend::Module###AgentTicketForward" Required="0" Valid="1">
        <Description Translatable="1">Frontend module registration for the agent interface.</Description>
        <Navigation>Frontend::Agent::ModuleRegistration</Navigation>
        <Value>
            <Item ValueType="FrontendRegistration">
                <Hash>
                    <Item Key="Group">
                        <Array>
                        </Array>
                    </Item>
                    <Item Key="GroupRo">
                        <Array>
                        </Array>
                    </Item>
                    <Item Key="Description" Translatable="1">Ticket Forward Email.</Item>
                    <Item Key="Title" Translatable="1">Forward</Item>
                    <Item Key="NavBarName">Ticket</Item>
                </Hash>
            </Item>
        </Value>
    </Setting>
    <Setting Name="Loader::Module::AgentTicketForward###002-Ticket" Required="0" Valid="1">
        <Description Translatable="1">Loader module registration for the agent interface.</Description>
        <Navigation>Frontend::Agent::ModuleRegistration::Loader</Navigation>
        <Value>
            <Hash>
                <Item Key="JavaScript">
                    <Array>
                        <Item>Core.Agent.CustomerSearch.js</Item>
                        <Item>Core.Agent.CustomerSearchAutoComplete.js</Item>
                        <Item>Core.Agent.TicketAction.js</Item>
                        <Item>Core.Agent.TicketForward.js</Item>
                        <Item>Core.Agent.TicketFormDraft.js</Item>
                    </Array>
                </Item>
            </Hash>
        </Value>
    </Setting>
    <Setting Name="Frontend::Module###AgentTicketEmailOutbound" Required="0" Valid="1">
        <Description Translatable="1">Frontend module registration for the agent interface.</Description>
        <Navigation>Frontend::Agent::ModuleRegistration</Navigation>
        <Value>
            <Item ValueType="FrontendRegistration">
                <Hash>
                    <Item Key="Group">
                        <Array>
                        </Array>
                    </Item>
                    <Item Key="GroupRo">
                        <Array>
                        </Array>
                    </Item>
                    <Item Key="Description" Translatable="1">Ticket Outbound Email.</Item>
                    <Item Key="Title" Translatable="1">Email Outbound</Item>
                    <Item Key="NavBarName">Ticket</Item>
                </Hash>
            </Item>
        </Value>
    </Setting>
    <Setting Name="Loader::Module::AgentTicketEmailOutbound###002-Ticket" Required="0" Valid="1">
        <Description Translatable="1">Loader module registration for the agent interface.</Description>
        <Navigation>Frontend::Agent::ModuleRegistration::Loader</Navigation>
        <Value>
            <Hash>
                <Item Key="JavaScript">
                    <Array>
                        <Item>Core.Agent.CustomerSearch.js</Item>
                        <Item>Core.Agent.CustomerSearchAutoComplete.js</Item>
                        <Item>Core.Agent.TicketAction.js</Item>
                        <Item>Core.Agent.TicketEmailOutbound.js</Item>
                        <Item>Core.Agent.TicketFormDraft.js</Item>
                    </Array>
                </Item>
            </Hash>
        </Value>
    </Setting>
    <Setting Name="Frontend::Module###AgentTicketEmailResend" Required="0" Valid="1">
        <Description Translatable="1">Frontend module registration for the agent interface.</Description>
        <Navigation>Frontend::Agent::ModuleRegistration</Navigation>
        <Value>
            <Item ValueType="FrontendRegistration">
                <Hash>
                    <Item Key="Group">
                        <Array>
                        </Array>
                    </Item>
                    <Item Key="GroupRo">
                        <Array>
                        </Array>
                    </Item>
                    <Item Key="Description" Translatable="1">Resend Ticket Email.</Item>
                    <Item Key="Title" Translatable="1">Email Resend</Item>
                    <Item Key="NavBarName">Ticket</Item>
                </Hash>
            </Item>
        </Value>
    </Setting>
    <Setting Name="Loader::Module::AgentTicketEmailResend###002-Ticket" Required="0" Valid="1">
        <Description Translatable="1">Loader module registration for the agent interface.</Description>
        <Navigation>Frontend::Agent::ModuleRegistration::Loader</Navigation>
        <Value>
            <Hash>
                <Item Key="JavaScript">
                    <Array>
                        <Item>Core.Agent.CustomerSearch.js</Item>
                        <Item>Core.Agent.CustomerSearchAutoComplete.js</Item>
                        <Item>Core.Agent.TicketAction.js</Item>
                        <Item>Core.Agent.TicketEmailResend.js</Item>
                    </Array>
                </Item>
            </Hash>
        </Value>
    </Setting>
    <Setting Name="Frontend::Module###AgentTicketCustomer" Required="0" Valid="1">
        <Description Translatable="1">Frontend module registration for the agent interface.</Description>
        <Navigation>Frontend::Agent::ModuleRegistration</Navigation>
        <Value>
            <Item ValueType="FrontendRegistration">
                <Hash>
                    <Item Key="Group">
                        <Array>
                        </Array>
                    </Item>
                    <Item Key="GroupRo">
                        <Array>
                        </Array>
                    </Item>
                    <Item Key="Description" Translatable="1">Ticket Customer.</Item>
                    <Item Key="Title" Translatable="1">Customer</Item>
                    <Item Key="NavBarName">Ticket</Item>
                </Hash>
            </Item>
        </Value>
    </Setting>
    <Setting Name="Loader::Module::AgentTicketCustomer###002-Ticket" Required="0" Valid="1">
        <Description Translatable="1">Loader module registration for the agent interface.</Description>
        <Navigation>Frontend::Agent::ModuleRegistration::Loader</Navigation>
        <Value>
            <Hash>
                <Item Key="JavaScript">
                    <Array>
                        <Item>Core.Agent.CustomerSearch.js</Item>
                        <Item>Core.Agent.CustomerSearchAutoComplete.js</Item>
                        <Item>Core.Agent.TicketAction.js</Item>
                        <Item>Core.Agent.TicketSplit.js</Item>
                    </Array>
                </Item>
            </Hash>
        </Value>
    </Setting>
    <Setting Name="Frontend::Module###AgentTicketClose" Required="0" Valid="1">
        <Description Translatable="1">Frontend module registration for the agent interface.</Description>
        <Navigation>Frontend::Agent::ModuleRegistration</Navigation>
        <Value>
            <Item ValueType="FrontendRegistration">
                <Hash>
                    <Item Key="Group">
                        <Array>
                        </Array>
                    </Item>
                    <Item Key="GroupRo">
                        <Array>
                        </Array>
                    </Item>
                    <Item Key="Description" Translatable="1">Ticket Close.</Item>
                    <Item Key="Title" Translatable="1">Close</Item>
                    <Item Key="NavBarName">Ticket</Item>
                </Hash>
            </Item>
        </Value>
    </Setting>
    <Setting Name="Loader::Module::AgentTicketClose###002-Ticket" Required="0" Valid="1">
        <Description Translatable="1">Loader module registration for the agent interface.</Description>
        <Navigation>Frontend::Agent::ModuleRegistration::Loader</Navigation>
        <Value>
            <Hash>
                <Item Key="JavaScript">
                    <Array>
                        <Item>Core.Agent.TicketAction.js</Item>
                        <Item>Core.Agent.TicketActionCommon.js</Item>
                        <Item>Core.Agent.TicketFormDraft.js</Item>
                    </Array>
                </Item>
            </Hash>
        </Value>
    </Setting>
    <Setting Name="Frontend::Module###AgentTicketFreeText" Required="0" Valid="1">
        <Description Translatable="1">Frontend module registration for the agent interface.</Description>
        <Navigation>Frontend::Agent::ModuleRegistration</Navigation>
        <Value>
            <Item ValueType="FrontendRegistration">
                <Hash>
                    <Item Key="Group">
                        <Array>
                        </Array>
                    </Item>
                    <Item Key="GroupRo">
                        <Array>
                        </Array>
                    </Item>
                    <Item Key="Description" Translatable="1">Ticket FreeText.</Item>
                    <Item Key="Title" Translatable="1">Free Fields</Item>
                    <Item Key="NavBarName">Ticket</Item>
                </Hash>
            </Item>
        </Value>
    </Setting>
    <Setting Name="Loader::Module::AgentTicketFreeText###002-Ticket" Required="0" Valid="1">
        <Description Translatable="1">Loader module registration for the agent interface.</Description>
        <Navigation>Frontend::Agent::ModuleRegistration::Loader</Navigation>
        <Value>
            <Hash>
                <Item Key="JavaScript">
                    <Array>
                        <Item>Core.Agent.TicketAction.js</Item>
                        <Item>Core.Agent.TicketActionCommon.js</Item>
                        <Item>Core.Agent.TicketFormDraft.js</Item>
                    </Array>
                </Item>
            </Hash>
        </Value>
    </Setting>
    <Setting Name="Frontend::Module###AgentTicketPrint" Required="0" Valid="1">
        <Description Translatable="1">Frontend module registration for the agent interface.</Description>
        <Navigation>Frontend::Agent::ModuleRegistration</Navigation>
        <Value>
            <Item ValueType="FrontendRegistration">
                <Hash>
                    <Item Key="Group">
                        <Array>
                        </Array>
                    </Item>
                    <Item Key="GroupRo">
                        <Array>
                        </Array>
                    </Item>
                    <Item Key="Description" Translatable="1">Ticket Print.</Item>
                    <Item Key="Title" Translatable="1">Print</Item>
                    <Item Key="NavBarName">Ticket</Item>
                </Hash>
            </Item>
        </Value>
    </Setting>
    <Setting Name="Frontend::Module###AgentTicketBulk" Required="0" Valid="1">
        <Description Translatable="1">Frontend module registration for the agent interface.</Description>
        <Navigation>Frontend::Agent::ModuleRegistration</Navigation>
        <Value>
            <Item ValueType="FrontendRegistration">
                <Hash>
                    <Item Key="Group">
                        <Array>
                        </Array>
                    </Item>
                    <Item Key="GroupRo">
                        <Array>
                        </Array>
                    </Item>
                    <Item Key="Description" Translatable="1">Ticket bulk module.</Item>
                    <Item Key="Title" Translatable="1">Bulk Action</Item>
                    <Item Key="NavBarName">Ticket</Item>
                </Hash>
            </Item>
        </Value>
    </Setting>
    <Setting Name="Loader::Module::AgentTicketBulk###002-Ticket" Required="0" Valid="1">
        <Description Translatable="1">Loader module registration for the agent interface.</Description>
        <Navigation>Frontend::Agent::ModuleRegistration::Loader</Navigation>
        <Value>
            <Hash>
                <Item Key="JavaScript">
                    <Array>
                        <Item>Core.Agent.TicketAction.js</Item>
                        <Item>Core.Agent.TicketBulk.js</Item>
                    </Array>
                </Item>
            </Hash>
        </Value>
    </Setting>
    <Setting Name="Frontend::Module###AdminACL" Required="0" Valid="1">
        <Description Translatable="1">Frontend module registration for the agent interface.</Description>
        <Navigation>Frontend::Admin::ModuleRegistration</Navigation>
        <Value>
            <Item ValueType="FrontendRegistration">
                <Hash>
                    <Item Key="GroupRo">
                        <Array>
                        </Array>
                    </Item>
                    <Item Key="Group">
                        <Array>
                            <Item>admin</Item>
                        </Array>
                    </Item>
                    <Item Key="Description" Translatable="1">This module is part of the admin area of OTRS.</Item>
                    <Item Key="Title" Translatable="1">Access Control Lists (ACL)</Item>
                    <Item Key="NavBarName">Admin</Item>
                </Hash>
            </Item>
        </Value>
    </Setting>
    <Setting Name="Loader::Module::AdminACL###002-Ticket" Required="0" Valid="1">
        <Description Translatable="1">Loader module registration for the agent interface.</Description>
        <Navigation>Frontend::Admin::ModuleRegistration::Loader</Navigation>
        <Value>
            <Hash>
                <Item Key="CSS">
                    <Array>
                        <Item>Core.Agent.Admin.ACL.css</Item>
                    </Array>
                </Item>
                <Item Key="JavaScript">
                    <Array>
                        <Item>Core.Agent.Admin.ACL.js</Item>
                    </Array>
                </Item>
            </Hash>
        </Value>
    </Setting>
    <Setting Name="Frontend::Navigation###AdminACL###002-Ticket" Required="0" Valid="0">
        <Description Translatable="1">Main menu item registration.</Description>
        <Navigation>Frontend::Admin::ModuleRegistration::MainMenu</Navigation>
        <Value>
            <Array>
                <DefaultItem ValueType="FrontendNavigation">
                    <Hash>
                    </Hash>
                </DefaultItem>
            </Array>
        </Value>
    </Setting>
    <Setting Name="Frontend::NavigationModule###AdminACL" Required="0" Valid="1">
        <Description Translatable="1">Admin area navigation for the agent interface.</Description>
        <Navigation>Frontend::Admin::ModuleRegistration::AdminOverview</Navigation>
        <Value>
            <Hash>
                <Item Key="Group">
                    <Array>
                        <Item>admin</Item>
                    </Array>
                </Item>
                <Item Key="GroupRo">
                    <Array>
                    </Array>
                </Item>
                <Item Key="Module">Kernel::Output::HTML::NavBar::ModuleAdmin</Item>
                <Item Key="Name" Translatable="1">Access Control Lists (ACL)</Item>
                <Item Key="Block">Automation</Item>
                <Item Key="Description" Translatable="1">Configure and manage ACLs.</Item>
                <Item Key="IconBig">fa-check-square-o</Item>
                <Item Key="IconSmall"></Item>
            </Hash>
        </Value>
    </Setting>
    <Setting Name="Frontend::Module###AdminQueue" Required="0" Valid="1">
        <Description Translatable="1">Frontend module registration for the agent interface.</Description>
        <Navigation>Frontend::Admin::ModuleRegistration</Navigation>
        <Value>
            <Item ValueType="FrontendRegistration">
                <Hash>
                    <Item Key="GroupRo">
                        <Array>
                        </Array>
                    </Item>
                    <Item Key="Group">
                        <Array>
                            <Item>admin</Item>
                        </Array>
                    </Item>
                    <Item Key="Description" Translatable="1">This module is part of the admin area of OTRS.</Item>
                    <Item Key="Title" Translatable="1">Queues</Item>
                    <Item Key="NavBarName">Admin</Item>
                </Hash>
            </Item>
        </Value>
    </Setting>
    <Setting Name="Loader::Module::AdminQueue###002-Ticket" Required="0" Valid="1">
        <Description Translatable="1">Loader module registration for the agent interface.</Description>
        <Navigation>Frontend::Admin::ModuleRegistration::Loader</Navigation>
        <Value>
            <Hash>
                <Item Key="JavaScript">
                    <Array>
                        <Item>Core.Agent.Admin.Queue.js</Item>
                        <Item>Core.Agent.Admin.SysConfig.Entity.js</Item>
                    </Array>
                </Item>
            </Hash>
        </Value>
    </Setting>
    <Setting Name="Frontend::Navigation###AdminQueue###002-Ticket" Required="0" Valid="0">
        <Description Translatable="1">Main menu item registration.</Description>
        <Navigation>Frontend::Admin::ModuleRegistration::MainMenu</Navigation>
        <Value>
            <Array>
                <DefaultItem ValueType="FrontendNavigation">
                    <Hash>
                    </Hash>
                </DefaultItem>
            </Array>
        </Value>
    </Setting>
    <Setting Name="Frontend::NavigationModule###AdminQueue" Required="0" Valid="1">
        <Description Translatable="1">Admin area navigation for the agent interface.</Description>
        <Navigation>Frontend::Admin::ModuleRegistration::AdminOverview</Navigation>
        <Value>
            <Hash>
                <Item Key="Group">
                    <Array>
                        <Item>admin</Item>
                    </Array>
                </Item>
                <Item Key="GroupRo">
                    <Array>
                    </Array>
                </Item>
                <Item Key="Module">Kernel::Output::HTML::NavBar::ModuleAdmin</Item>
                <Item Key="Name" Translatable="1">Queues</Item>
                <Item Key="Block">Ticket</Item>
                <Item Key="Description" Translatable="1">Create and manage queues.</Item>
                <Item Key="IconBig">fa-folder</Item>
                <Item Key="IconSmall"></Item>
            </Hash>
        </Value>
    </Setting>
    <Setting Name="Frontend::Module###AdminTemplate" Required="0" Valid="1">
        <Description Translatable="1">Frontend module registration for the agent interface.</Description>
        <Navigation>Frontend::Admin::ModuleRegistration</Navigation>
        <Value>
            <Item ValueType="FrontendRegistration">
                <Hash>
                    <Item Key="GroupRo">
                        <Array>
                        </Array>
                    </Item>
                    <Item Key="Group">
                        <Array>
                            <Item>admin</Item>
                        </Array>
                    </Item>
                    <Item Key="Description" Translatable="1">This module is part of the admin area of OTRS.</Item>
                    <Item Key="Title" Translatable="1">Templates</Item>
                    <Item Key="NavBarName">Admin</Item>
                </Hash>
            </Item>
        </Value>
    </Setting>
    <Setting Name="Loader::Module::AdminTemplate###002-Ticket" Required="0" Valid="1">
        <Description Translatable="1">Loader module registration for the agent interface.</Description>
        <Navigation>Frontend::Admin::ModuleRegistration::Loader</Navigation>
        <Value>
            <Hash>
                <Item Key="JavaScript">
                    <Array>
                        <Item>Core.Agent.Admin.Template.js</Item>
                    </Array>
                </Item>
            </Hash>
        </Value>
    </Setting>
    <Setting Name="Frontend::Navigation###AdminTemplate###002-Ticket" Required="0" Valid="0">
        <Description Translatable="1">Main menu item registration.</Description>
        <Navigation>Frontend::Admin::ModuleRegistration::MainMenu</Navigation>
        <Value>
            <Array>
                <DefaultItem ValueType="FrontendNavigation">
                    <Hash>
                    </Hash>
                </DefaultItem>
            </Array>
        </Value>
    </Setting>
    <Setting Name="Frontend::NavigationModule###AdminTemplate" Required="0" Valid="1">
        <Description Translatable="1">Admin area navigation for the agent interface.</Description>
        <Navigation>Frontend::Admin::ModuleRegistration::AdminOverview</Navigation>
        <Value>
            <Hash>
                <Item Key="Group">
                    <Array>
                        <Item>admin</Item>
                    </Array>
                </Item>
                <Item Key="GroupRo">
                    <Array>
                    </Array>
                </Item>
                <Item Key="Module">Kernel::Output::HTML::NavBar::ModuleAdmin</Item>
                <Item Key="Name" Translatable="1">Templates</Item>
                <Item Key="Block">Ticket</Item>
                <Item Key="Description" Translatable="1">Create and manage templates.</Item>
                <Item Key="IconBig">fa-file-text-o</Item>
                <Item Key="IconSmall"></Item>
            </Hash>
        </Value>
    </Setting>
    <Setting Name="Frontend::Module###AdminQueueTemplates" Required="0" Valid="1">
        <Description Translatable="1">Frontend module registration for the agent interface.</Description>
        <Navigation>Frontend::Admin::ModuleRegistration</Navigation>
        <Value>
            <Item ValueType="FrontendRegistration">
                <Hash>
                    <Item Key="GroupRo">
                        <Array>
                        </Array>
                    </Item>
                    <Item Key="Group">
                        <Array>
                            <Item>admin</Item>
                        </Array>
                    </Item>
                    <Item Key="Description" Translatable="1">This module is part of the admin area of OTRS.</Item>
                    <Item Key="Title" Translatable="1">Templates ↔ Queues</Item>
                    <Item Key="NavBarName">Admin</Item>
                </Hash>
            </Item>
        </Value>
    </Setting>
    <Setting Name="Loader::Module::AdminQueueTemplates###002-Ticket" Required="0" Valid="1">
        <Description Translatable="1">Loader module registration for the agent interface.</Description>
        <Navigation>Frontend::Admin::ModuleRegistration::Loader</Navigation>
        <Value>
            <Hash>
                <Item Key="JavaScript">
                    <Array>
                        <Item>Core.Agent.Admin.QueueTemplates.js</Item>
                    </Array>
                </Item>
            </Hash>
        </Value>
    </Setting>
    <Setting Name="Frontend::Navigation###AdminQueueTemplates###002-Ticket" Required="0" Valid="0">
        <Description Translatable="1">Main menu item registration.</Description>
        <Navigation>Frontend::Admin::ModuleRegistration::MainMenu</Navigation>
        <Value>
            <Array>
                <DefaultItem ValueType="FrontendNavigation">
                    <Hash>
                    </Hash>
                </DefaultItem>
            </Array>
        </Value>
    </Setting>
    <Setting Name="Frontend::NavigationModule###AdminQueueTemplates" Required="0" Valid="1">
        <Description Translatable="1">Admin area navigation for the agent interface.</Description>
        <Navigation>Frontend::Admin::ModuleRegistration::AdminOverview</Navigation>
        <Value>
            <Hash>
                <Item Key="Group">
                    <Array>
                        <Item>admin</Item>
                    </Array>
                </Item>
                <Item Key="GroupRo">
                    <Array>
                    </Array>
                </Item>
                <Item Key="Module">Kernel::Output::HTML::NavBar::ModuleAdmin</Item>
                <Item Key="Name" Translatable="1">Templates ↔ Queues</Item>
                <Item Key="Block">Ticket</Item>
                <Item Key="Description" Translatable="1">Link templates to queues.</Item>
                <Item Key="IconBig">fa-file-text-o</Item>
                <Item Key="IconSmall">fa-folder</Item>
            </Hash>
        </Value>
    </Setting>
    <Setting Name="Frontend::Module###AdminAutoResponse" Required="0" Valid="1">
        <Description Translatable="1">Frontend module registration for the agent interface.</Description>
        <Navigation>Frontend::Admin::ModuleRegistration</Navigation>
        <Value>
            <Item ValueType="FrontendRegistration">
                <Hash>
                    <Item Key="GroupRo">
                        <Array>
                        </Array>
                    </Item>
                    <Item Key="Group">
                        <Array>
                            <Item>admin</Item>
                        </Array>
                    </Item>
                    <Item Key="Description" Translatable="1">This module is part of the admin area of OTRS.</Item>
                    <Item Key="Title" Translatable="1">Auto Responses</Item>
                    <Item Key="NavBarName">Admin</Item>
                </Hash>
            </Item>
        </Value>
    </Setting>
    <Setting Name="Loader::Module::AdminAutoResponse###002-Ticket" Required="0" Valid="1">
        <Description Translatable="1">Loader module registration for the agent interface.</Description>
        <Navigation>Frontend::Admin::ModuleRegistration::Loader</Navigation>
        <Value>
            <Hash>
                <Item Key="JavaScript">
                    <Array>
                        <Item>Core.Agent.Admin.AutoResponse.js</Item>
                    </Array>
                </Item>
            </Hash>
        </Value>
    </Setting>
    <Setting Name="Frontend::Navigation###AdminAutoResponse###002-Ticket" Required="0" Valid="0">
        <Description Translatable="1">Main menu item registration.</Description>
        <Navigation>Frontend::Admin::ModuleRegistration::MainMenu</Navigation>
        <Value>
            <Array>
                <DefaultItem ValueType="FrontendNavigation">
                    <Hash>
                    </Hash>
                </DefaultItem>
            </Array>
        </Value>
    </Setting>
    <Setting Name="Frontend::NavigationModule###AdminAutoResponse" Required="0" Valid="1">
        <Description Translatable="1">Admin area navigation for the agent interface.</Description>
        <Navigation>Frontend::Admin::ModuleRegistration::AdminOverview</Navigation>
        <Value>
            <Hash>
                <Item Key="Group">
                    <Array>
                        <Item>admin</Item>
                    </Array>
                </Item>
                <Item Key="GroupRo">
                    <Array>
                    </Array>
                </Item>
                <Item Key="Module">Kernel::Output::HTML::NavBar::ModuleAdmin</Item>
                <Item Key="Name" Translatable="1">Auto Responses</Item>
                <Item Key="Block">Ticket</Item>
                <Item Key="Description" Translatable="1">Create and manage responses that are automatically sent.</Item>
                <Item Key="IconBig">fa-reply</Item>
                <Item Key="IconSmall"></Item>
            </Hash>
        </Value>
    </Setting>
    <Setting Name="Frontend::Module###AdminQueueAutoResponse" Required="0" Valid="1">
        <Description Translatable="1">Frontend module registration for the agent interface.</Description>
        <Navigation>Frontend::Admin::ModuleRegistration</Navigation>
        <Value>
            <Item ValueType="FrontendRegistration">
                <Hash>
                    <Item Key="GroupRo">
                        <Array>
                        </Array>
                    </Item>
                    <Item Key="Group">
                        <Array>
                            <Item>admin</Item>
                        </Array>
                    </Item>
                    <Item Key="Description" Translatable="1">This module is part of the admin area of OTRS.</Item>
                    <Item Key="Title" Translatable="1">Queues ↔ Auto Responses</Item>
                    <Item Key="NavBarName">Admin</Item>
                </Hash>
            </Item>
        </Value>
    </Setting>
    <Setting Name="Loader::Module::AdminQueueAutoResponse###002-Ticket" Required="0" Valid="1">
        <Description Translatable="1">Loader module registration for the agent interface.</Description>
        <Navigation>Frontend::Admin::ModuleRegistration::Loader</Navigation>
        <Value>
            <Hash>
                <Item Key="JavaScript">
                    <Array>
                        <Item>Core.Agent.Admin.QueueAutoResponse.js</Item>
                    </Array>
                </Item>
            </Hash>
        </Value>
    </Setting>
    <Setting Name="Frontend::Navigation###AdminQueueAutoResponse###002-Ticket" Required="0" Valid="0">
        <Description Translatable="1">Main menu item registration.</Description>
        <Navigation>Frontend::Admin::ModuleRegistration::MainMenu</Navigation>
        <Value>
            <Array>
                <DefaultItem ValueType="FrontendNavigation">
                    <Hash>
                    </Hash>
                </DefaultItem>
            </Array>
        </Value>
    </Setting>
    <Setting Name="Frontend::NavigationModule###AdminQueueAutoResponse" Required="0" Valid="1">
        <Description Translatable="1">Admin area navigation for the agent interface.</Description>
        <Navigation>Frontend::Admin::ModuleRegistration::AdminOverview</Navigation>
        <Value>
            <Hash>
                <Item Key="Group">
                    <Array>
                        <Item>admin</Item>
                    </Array>
                </Item>
                <Item Key="GroupRo">
                    <Array>
                    </Array>
                </Item>
                <Item Key="Module">Kernel::Output::HTML::NavBar::ModuleAdmin</Item>
                <Item Key="Name" Translatable="1">Queues ↔ Auto Responses</Item>
                <Item Key="Block">Ticket</Item>
                <Item Key="Description" Translatable="1">Link queues to auto responses.</Item>
                <Item Key="IconBig">fa-reply</Item>
                <Item Key="IconSmall">fa-folder</Item>
            </Hash>
        </Value>
    </Setting>
    <Setting Name="Frontend::Module###AdminAttachment" Required="0" Valid="1">
        <Description Translatable="1">Frontend module registration for the agent interface.</Description>
        <Navigation>Frontend::Admin::ModuleRegistration</Navigation>
        <Value>
            <Item ValueType="FrontendRegistration">
                <Hash>
                    <Item Key="GroupRo">
                        <Array>
                        </Array>
                    </Item>
                    <Item Key="Group">
                        <Array>
                            <Item>admin</Item>
                        </Array>
                    </Item>
                    <Item Key="Description" Translatable="1">This module is part of the admin area of OTRS.</Item>
                    <Item Key="Title" Translatable="1">Attachments</Item>
                    <Item Key="NavBarName">Admin</Item>
                </Hash>
            </Item>
        </Value>
    </Setting>
    <Setting Name="Loader::Module::AdminAttachment###002-Ticket" Required="0" Valid="1">
        <Description Translatable="1">Loader module registration for the agent interface.</Description>
        <Navigation>Frontend::Admin::ModuleRegistration::Loader</Navigation>
        <Value>
            <Hash>
                <Item Key="JavaScript">
                    <Array>
                        <Item>Core.Agent.Admin.Attachment.js</Item>
                    </Array>
                </Item>
            </Hash>
        </Value>
    </Setting>
    <Setting Name="Frontend::Navigation###AdminAttachment###002-Ticket" Required="0" Valid="0">
        <Description Translatable="1">Main menu item registration.</Description>
        <Navigation>Frontend::Admin::ModuleRegistration::MainMenu</Navigation>
        <Value>
            <Array>
                <DefaultItem ValueType="FrontendNavigation">
                    <Hash>
                    </Hash>
                </DefaultItem>
            </Array>
        </Value>
    </Setting>
    <Setting Name="Frontend::NavigationModule###AdminAttachment" Required="0" Valid="1">
        <Description Translatable="1">Admin area navigation for the agent interface.</Description>
        <Navigation>Frontend::Admin::ModuleRegistration::AdminOverview</Navigation>
        <Value>
            <Hash>
                <Item Key="Group">
                    <Array>
                        <Item>admin</Item>
                    </Array>
                </Item>
                <Item Key="GroupRo">
                    <Array>
                    </Array>
                </Item>
                <Item Key="Module">Kernel::Output::HTML::NavBar::ModuleAdmin</Item>
                <Item Key="Name" Translatable="1">Attachments</Item>
                <Item Key="Block">Ticket</Item>
                <Item Key="Description" Translatable="1">Create and manage attachments.</Item>
                <Item Key="IconBig">fa-paperclip</Item>
                <Item Key="IconSmall"></Item>
            </Hash>
        </Value>
    </Setting>
    <Setting Name="Frontend::Module###AdminTemplateAttachment" Required="0" Valid="1">
        <Description Translatable="1">Frontend module registration for the agent interface.</Description>
        <Navigation>Frontend::Admin::ModuleRegistration</Navigation>
        <Value>
            <Item ValueType="FrontendRegistration">
                <Hash>
                    <Item Key="GroupRo">
                        <Array>
                        </Array>
                    </Item>
                    <Item Key="Group">
                        <Array>
                            <Item>admin</Item>
                        </Array>
                    </Item>
                    <Item Key="Description" Translatable="1">This module is part of the admin area of OTRS.</Item>
                    <Item Key="Title" Translatable="1">Templates ↔ Attachments</Item>
                    <Item Key="NavBarName">Admin</Item>
                </Hash>
            </Item>
        </Value>
    </Setting>
    <Setting Name="Loader::Module::AdminTemplateAttachment###002-Ticket" Required="0" Valid="1">
        <Description Translatable="1">Loader module registration for the agent interface.</Description>
        <Navigation>Frontend::Admin::ModuleRegistration::Loader</Navigation>
        <Value>
            <Hash>
                <Item Key="JavaScript">
                    <Array>
                        <Item>Core.Agent.Admin.TemplateAttachment.js</Item>
                    </Array>
                </Item>
            </Hash>
        </Value>
    </Setting>
    <Setting Name="Frontend::Navigation###AdminTemplateAttachment###002-Ticket" Required="0" Valid="0">
        <Description Translatable="1">Main menu item registration.</Description>
        <Navigation>Frontend::Admin::ModuleRegistration::MainMenu</Navigation>
        <Value>
            <Array>
                <DefaultItem ValueType="FrontendNavigation">
                    <Hash>
                    </Hash>
                </DefaultItem>
            </Array>
        </Value>
    </Setting>
    <Setting Name="Frontend::NavigationModule###AdminTemplateAttachment" Required="0" Valid="1">
        <Description Translatable="1">Admin area navigation for the agent interface.</Description>
        <Navigation>Frontend::Admin::ModuleRegistration::AdminOverview</Navigation>
        <Value>
            <Hash>
                <Item Key="Group">
                    <Array>
                        <Item>admin</Item>
                    </Array>
                </Item>
                <Item Key="GroupRo">
                    <Array>
                    </Array>
                </Item>
                <Item Key="Module">Kernel::Output::HTML::NavBar::ModuleAdmin</Item>
                <Item Key="Name" Translatable="1">Templates ↔ Attachments</Item>
                <Item Key="Block">Ticket</Item>
                <Item Key="Description" Translatable="1">Link templates to attachments.</Item>
                <Item Key="IconBig">fa-paperclip</Item>
                <Item Key="IconSmall">fa-file-text-o</Item>
            </Hash>
        </Value>
    </Setting>
    <Setting Name="Frontend::Module###AdminSalutation" Required="0" Valid="1">
        <Description Translatable="1">Frontend module registration for the agent interface.</Description>
        <Navigation>Frontend::Admin::ModuleRegistration</Navigation>
        <Value>
            <Item ValueType="FrontendRegistration">
                <Hash>
                    <Item Key="GroupRo">
                        <Array>
                        </Array>
                    </Item>
                    <Item Key="Group">
                        <Array>
                            <Item>admin</Item>
                        </Array>
                    </Item>
                    <Item Key="Description" Translatable="1">This module is part of the admin area of OTRS.</Item>
                    <Item Key="Title" Translatable="1">Salutations</Item>
                    <Item Key="NavBarName">Admin</Item>
                </Hash>
            </Item>
        </Value>
    </Setting>
    <Setting Name="Loader::Module::AdminSalutation###002-Ticket" Required="0" Valid="1">
        <Description Translatable="1">Loader module registration for the agent interface.</Description>
        <Navigation>Frontend::Admin::ModuleRegistration::Loader</Navigation>
        <Value>
            <Hash>
                <Item Key="JavaScript">
                    <Array>
                        <Item>Core.Agent.Admin.Salutation.js</Item>
                    </Array>
                </Item>
            </Hash>
        </Value>
    </Setting>
    <Setting Name="Frontend::Navigation###AdminSalutation###002-Ticket" Required="0" Valid="0">
        <Description Translatable="1">Main menu item registration.</Description>
        <Navigation>Frontend::Admin::ModuleRegistration::MainMenu</Navigation>
        <Value>
            <Array>
                <DefaultItem ValueType="FrontendNavigation">
                    <Hash>
                    </Hash>
                </DefaultItem>
            </Array>
        </Value>
    </Setting>
    <Setting Name="Frontend::NavigationModule###AdminSalutation" Required="0" Valid="1">
        <Description Translatable="1">Admin area navigation for the agent interface.</Description>
        <Navigation>Frontend::Admin::ModuleRegistration::AdminOverview</Navigation>
        <Value>
            <Hash>
                <Item Key="Group">
                    <Array>
                        <Item>admin</Item>
                    </Array>
                </Item>
                <Item Key="GroupRo">
                    <Array>
                    </Array>
                </Item>
                <Item Key="Module">Kernel::Output::HTML::NavBar::ModuleAdmin</Item>
                <Item Key="Name" Translatable="1">Salutations</Item>
                <Item Key="Block">Ticket</Item>
                <Item Key="Description" Translatable="1">Create and manage salutations.</Item>
                <Item Key="IconBig">fa-comment-o</Item>
                <Item Key="IconSmall"></Item>
            </Hash>
        </Value>
    </Setting>
    <Setting Name="Frontend::Module###AdminSignature" Required="0" Valid="1">
        <Description Translatable="1">Frontend module registration for the agent interface.</Description>
        <Navigation>Frontend::Admin::ModuleRegistration</Navigation>
        <Value>
            <Item ValueType="FrontendRegistration">
                <Hash>
                    <Item Key="GroupRo">
                        <Array>
                        </Array>
                    </Item>
                    <Item Key="Group">
                        <Array>
                            <Item>admin</Item>
                        </Array>
                    </Item>
                    <Item Key="Description" Translatable="1">This module is part of the admin area of OTRS.</Item>
                    <Item Key="Title" Translatable="1">Signatures</Item>
                    <Item Key="NavBarName">Admin</Item>
                </Hash>
            </Item>
        </Value>
    </Setting>
    <Setting Name="Loader::Module::AdminSignature###002-Ticket" Required="0" Valid="1">
        <Description Translatable="1">Loader module registration for the agent interface.</Description>
        <Navigation>Frontend::Admin::ModuleRegistration::Loader</Navigation>
        <Value>
            <Hash>
                <Item Key="JavaScript">
                    <Array>
                        <Item>Core.Agent.Admin.Signature.js</Item>
                    </Array>
                </Item>
            </Hash>
        </Value>
    </Setting>
    <Setting Name="Frontend::Navigation###AdminSignature###002-Ticket" Required="0" Valid="0">
        <Description Translatable="1">Main menu item registration.</Description>
        <Navigation>Frontend::Admin::ModuleRegistration::MainMenu</Navigation>
        <Value>
            <Array>
                <DefaultItem ValueType="FrontendNavigation">
                    <Hash>
                    </Hash>
                </DefaultItem>
            </Array>
        </Value>
    </Setting>
    <Setting Name="Frontend::NavigationModule###AdminSignature" Required="0" Valid="1">
        <Description Translatable="1">Admin area navigation for the agent interface.</Description>
        <Navigation>Frontend::Admin::ModuleRegistration::AdminOverview</Navigation>
        <Value>
            <Hash>
                <Item Key="Group">
                    <Array>
                        <Item>admin</Item>
                    </Array>
                </Item>
                <Item Key="GroupRo">
                    <Array>
                    </Array>
                </Item>
                <Item Key="Module">Kernel::Output::HTML::NavBar::ModuleAdmin</Item>
                <Item Key="Name" Translatable="1">Signatures</Item>
                <Item Key="Block">Ticket</Item>
                <Item Key="Description" Translatable="1">Create and manage signatures.</Item>
                <Item Key="IconBig">fa-file-text-o</Item>
                <Item Key="IconSmall"></Item>
            </Hash>
        </Value>
    </Setting>
    <Setting Name="Frontend::Module###AdminSystemAddress" Required="0" Valid="1">
        <Description Translatable="1">Frontend module registration for the agent interface.</Description>
        <Navigation>Frontend::Admin::ModuleRegistration</Navigation>
        <Value>
            <Item ValueType="FrontendRegistration">
                <Hash>
                    <Item Key="GroupRo">
                        <Array>
                        </Array>
                    </Item>
                    <Item Key="Group">
                        <Array>
                            <Item>admin</Item>
                        </Array>
                    </Item>
                    <Item Key="Description" Translatable="1">This module is part of the admin area of OTRS.</Item>
                    <Item Key="Title" Translatable="1">Email Addresses</Item>
                    <Item Key="NavBarName">Admin</Item>
                </Hash>
            </Item>
        </Value>
    </Setting>
    <Setting Name="Loader::Module::AdminSystemAddress###002-Ticket" Required="0" Valid="1">
        <Description Translatable="1">Loader module registration for the agent interface.</Description>
        <Navigation>Frontend::Admin::ModuleRegistration::Loader</Navigation>
        <Value>
            <Hash>
                <Item Key="JavaScript">
                    <Array>
                        <Item>Core.Agent.Admin.SystemAddress.js</Item>
                    </Array>
                </Item>
            </Hash>
        </Value>
    </Setting>
    <Setting Name="Frontend::Navigation###AdminSystemAddress###002-Ticket" Required="0" Valid="0">
        <Description Translatable="1">Main menu item registration.</Description>
        <Navigation>Frontend::Admin::ModuleRegistration::MainMenu</Navigation>
        <Value>
            <Array>
                <DefaultItem ValueType="FrontendNavigation">
                    <Hash>
                    </Hash>
                </DefaultItem>
            </Array>
        </Value>
    </Setting>
    <Setting Name="Frontend::NavigationModule###AdminSystemAddress" Required="0" Valid="1">
        <Description Translatable="1">Admin area navigation for the agent interface.</Description>
        <Navigation>Frontend::Admin::ModuleRegistration::AdminOverview</Navigation>
        <Value>
            <Hash>
                <Item Key="Group">
                    <Array>
                        <Item>admin</Item>
                    </Array>
                </Item>
                <Item Key="GroupRo">
                    <Array>
                    </Array>
                </Item>
                <Item Key="Module">Kernel::Output::HTML::NavBar::ModuleAdmin</Item>
                <Item Key="Name" Translatable="1">Email Addresses</Item>
                <Item Key="Block">Communication</Item>
                <Item Key="Description" Translatable="1">Set sender email addresses for this system.</Item>
                <Item Key="IconBig">fa-at</Item>
                <Item Key="IconSmall"></Item>
            </Hash>
        </Value>
    </Setting>
    <Setting Name="Frontend::Module###AdminNotificationEvent" Required="0" Valid="1">
        <Description Translatable="1">Frontend module registration for the agent interface.</Description>
        <Navigation>Frontend::Admin::ModuleRegistration</Navigation>
        <Value>
            <Item ValueType="FrontendRegistration">
                <Hash>
                    <Item Key="GroupRo">
                        <Array>
                        </Array>
                    </Item>
                    <Item Key="Group">
                        <Array>
                            <Item>admin</Item>
                        </Array>
                    </Item>
                    <Item Key="Description" Translatable="1">This module is part of the admin area of OTRS.</Item>
                    <Item Key="Title" Translatable="1">Ticket Notifications</Item>
                    <Item Key="NavBarName">Admin</Item>
                </Hash>
            </Item>
        </Value>
    </Setting>
    <Setting Name="Loader::Module::AdminNotificationEvent###002-Ticket" Required="0" Valid="1">
        <Description Translatable="1">Loader module registration for the agent interface.</Description>
        <Navigation>Frontend::Admin::ModuleRegistration::Loader</Navigation>
        <Value>
            <Hash>
                <Item Key="CSS">
                    <Array>
                        <Item>Core.Agent.Admin.NotificationEvent.css</Item>
                    </Array>
                </Item>
                <Item Key="JavaScript">
                    <Array>
                        <Item>Core.Agent.Admin.NotificationEvent.js</Item>
                    </Array>
                </Item>
            </Hash>
        </Value>
    </Setting>
    <Setting Name="Frontend::Navigation###AdminNotificationEvent###002-Ticket" Required="0" Valid="0">
        <Description Translatable="1">Main menu item registration.</Description>
        <Navigation>Frontend::Admin::ModuleRegistration::MainMenu</Navigation>
        <Value>
            <Array>
                <DefaultItem ValueType="FrontendNavigation">
                    <Hash>
                    </Hash>
                </DefaultItem>
            </Array>
        </Value>
    </Setting>
    <Setting Name="Frontend::NavigationModule###AdminNotificationEvent" Required="0" Valid="1">
        <Description Translatable="1">Admin area navigation for the agent interface.</Description>
        <Navigation>Frontend::Admin::ModuleRegistration::AdminOverview</Navigation>
        <Value>
            <Hash>
                <Item Key="Group">
                    <Array>
                        <Item>admin</Item>
                    </Array>
                </Item>
                <Item Key="GroupRo">
                    <Array>
                    </Array>
                </Item>
                <Item Key="Module">Kernel::Output::HTML::NavBar::ModuleAdmin</Item>
                <Item Key="Name" Translatable="1">Ticket Notifications</Item>
                <Item Key="Block">Communication</Item>
                <Item Key="Description" Translatable="1">Create and manage ticket notifications.</Item>
                <Item Key="IconBig">fa-bell-o</Item>
                <Item Key="IconSmall"></Item>
            </Hash>
        </Value>
    </Setting>
    <Setting Name="Frontend::Module###AdminService" Required="0" Valid="1">
        <Description Translatable="1">Frontend module registration for the agent interface.</Description>
        <Navigation>Frontend::Admin::ModuleRegistration</Navigation>
        <Value>
            <Item ValueType="FrontendRegistration">
                <Hash>
                    <Item Key="GroupRo">
                        <Array>
                        </Array>
                    </Item>
                    <Item Key="Group">
                        <Array>
                            <Item>admin</Item>
                        </Array>
                    </Item>
                    <Item Key="Description" Translatable="1">This module is part of the admin area of OTRS.</Item>
                    <Item Key="Title" Translatable="1">Services</Item>
                    <Item Key="NavBarName">Admin</Item>
                </Hash>
            </Item>
        </Value>
    </Setting>
    <Setting Name="Loader::Module::AdminService###002-Ticket" Required="0" Valid="1">
        <Description Translatable="1">Loader module registration for the agent interface.</Description>
        <Navigation>Frontend::Admin::ModuleRegistration::Loader</Navigation>
        <Value>
            <Hash>
                <Item Key="JavaScript">
                    <Array>
                        <Item>Core.Agent.Admin.Service.js</Item>
                    </Array>
                </Item>
            </Hash>
        </Value>
    </Setting>
    <Setting Name="Frontend::Navigation###AdminService###002-Ticket" Required="0" Valid="0">
        <Description Translatable="1">Main menu item registration.</Description>
        <Navigation>Frontend::Admin::ModuleRegistration::MainMenu</Navigation>
        <Value>
            <Array>
                <DefaultItem ValueType="FrontendNavigation">
                    <Hash>
                    </Hash>
                </DefaultItem>
            </Array>
        </Value>
    </Setting>
    <Setting Name="Frontend::NavigationModule###AdminService" Required="0" Valid="1">
        <Description Translatable="1">Admin area navigation for the agent interface.</Description>
        <Navigation>Frontend::Admin::ModuleRegistration::AdminOverview</Navigation>
        <Value>
            <Hash>
                <Item Key="Group">
                    <Array>
                        <Item>admin</Item>
                    </Array>
                </Item>
                <Item Key="GroupRo">
                    <Array>
                    </Array>
                </Item>
                <Item Key="Module">Kernel::Output::HTML::NavBar::ModuleAdmin</Item>
                <Item Key="Name" Translatable="1">Services</Item>
                <Item Key="Block">Ticket</Item>
                <Item Key="Description" Translatable="1">Create and manage services.</Item>
                <Item Key="IconBig">fa-wrench</Item>
                <Item Key="IconSmall"></Item>
            </Hash>
        </Value>
    </Setting>
    <Setting Name="Frontend::Module###AdminSLA" Required="0" Valid="1">
        <Description Translatable="1">Frontend module registration for the agent interface.</Description>
        <Navigation>Frontend::Admin::ModuleRegistration</Navigation>
        <Value>
            <Item ValueType="FrontendRegistration">
                <Hash>
                    <Item Key="GroupRo">
                        <Array>
                        </Array>
                    </Item>
                    <Item Key="Group">
                        <Array>
                            <Item>admin</Item>
                        </Array>
                    </Item>
                    <Item Key="Description" Translatable="1">This module is part of the admin area of OTRS.</Item>
                    <Item Key="Title" Translatable="1">Service Level Agreements</Item>
                    <Item Key="NavBarName">Admin</Item>
                </Hash>
            </Item>
        </Value>
    </Setting>
    <Setting Name="Loader::Module::AdminSLA###002-Ticket" Required="0" Valid="1">
        <Description Translatable="1">Loader module registration for the agent interface.</Description>
        <Navigation>Frontend::Admin::ModuleRegistration::Loader</Navigation>
        <Value>
            <Hash>
                <Item Key="JavaScript">
                    <Array>
                        <Item>Core.Agent.Admin.SLA.js</Item>
                    </Array>
                </Item>
            </Hash>
        </Value>
    </Setting>
    <Setting Name="Frontend::Navigation###AdminSLA###002-Ticket" Required="0" Valid="0">
        <Description Translatable="1">Main menu item registration.</Description>
        <Navigation>Frontend::Admin::ModuleRegistration::MainMenu</Navigation>
        <Value>
            <Array>
                <DefaultItem ValueType="FrontendNavigation">
                    <Hash>
                    </Hash>
                </DefaultItem>
            </Array>
        </Value>
    </Setting>
    <Setting Name="Frontend::NavigationModule###AdminSLA" Required="0" Valid="1">
        <Description Translatable="1">Admin area navigation for the agent interface.</Description>
        <Navigation>Frontend::Admin::ModuleRegistration::AdminOverview</Navigation>
        <Value>
            <Hash>
                <Item Key="Group">
                    <Array>
                        <Item>admin</Item>
                    </Array>
                </Item>
                <Item Key="GroupRo">
                    <Array>
                    </Array>
                </Item>
                <Item Key="Module">Kernel::Output::HTML::NavBar::ModuleAdmin</Item>
                <Item Key="Name" Translatable="1">Service Level Agreements</Item>
                <Item Key="Block">Ticket</Item>
                <Item Key="Description" Translatable="1">Create and manage Service Level Agreements (SLAs).</Item>
                <Item Key="IconBig">fa-ticket</Item>
                <Item Key="IconSmall"></Item>
            </Hash>
        </Value>
    </Setting>
    <Setting Name="Frontend::Module###AdminType" Required="0" Valid="1">
        <Description Translatable="1">Frontend module registration for the agent interface.</Description>
        <Navigation>Frontend::Admin::ModuleRegistration</Navigation>
        <Value>
            <Item ValueType="FrontendRegistration">
                <Hash>
                    <Item Key="GroupRo">
                        <Array>
                        </Array>
                    </Item>
                    <Item Key="Group">
                        <Array>
                            <Item>admin</Item>
                        </Array>
                    </Item>
                    <Item Key="Description" Translatable="1">This module is part of the admin area of OTRS.</Item>
                    <Item Key="Title" Translatable="1">Types</Item>
                    <Item Key="NavBarName">Admin</Item>
                </Hash>
            </Item>
        </Value>
    </Setting>
    <Setting Name="Loader::Module::AdminType###002-Ticket" Required="0" Valid="1">
        <Description Translatable="1">Loader module registration for the agent interface.</Description>
        <Navigation>Frontend::Admin::ModuleRegistration::Loader</Navigation>
        <Value>
            <Hash>
                <Item Key="JavaScript">
                    <Array>
                        <Item>Core.Agent.Admin.Type.js</Item>
                        <Item>Core.Agent.Admin.SysConfig.Entity.js</Item>
                    </Array>
                </Item>
            </Hash>
        </Value>
    </Setting>
    <Setting Name="Frontend::Navigation###AdminType###002-Ticket" Required="0" Valid="0">
        <Description Translatable="1">Main menu item registration.</Description>
        <Navigation>Frontend::Admin::ModuleRegistration::MainMenu</Navigation>
        <Value>
            <Array>
                <DefaultItem ValueType="FrontendNavigation">
                    <Hash>
                    </Hash>
                </DefaultItem>
            </Array>
        </Value>
    </Setting>
    <Setting Name="Frontend::NavigationModule###AdminType" Required="0" Valid="1">
        <Description Translatable="1">Admin area navigation for the agent interface.</Description>
        <Navigation>Frontend::Admin::ModuleRegistration::AdminOverview</Navigation>
        <Value>
            <Hash>
                <Item Key="Group">
                    <Array>
                        <Item>admin</Item>
                    </Array>
                </Item>
                <Item Key="GroupRo">
                    <Array>
                    </Array>
                </Item>
                <Item Key="Module">Kernel::Output::HTML::NavBar::ModuleAdmin</Item>
                <Item Key="Name" Translatable="1">Types</Item>
                <Item Key="Block">Ticket</Item>
                <Item Key="Description" Translatable="1">Create and manage ticket types.</Item>
                <Item Key="IconBig">fa-ticket</Item>
                <Item Key="IconSmall"></Item>
            </Hash>
        </Value>
    </Setting>
    <Setting Name="Frontend::Module###AdminState" Required="0" Valid="1">
        <Description Translatable="1">Frontend module registration for the agent interface.</Description>
        <Navigation>Frontend::Admin::ModuleRegistration</Navigation>
        <Value>
            <Item ValueType="FrontendRegistration">
                <Hash>
                    <Item Key="GroupRo">
                        <Array>
                        </Array>
                    </Item>
                    <Item Key="Group">
                        <Array>
                            <Item>admin</Item>
                        </Array>
                    </Item>
                    <Item Key="Description" Translatable="1">This module is part of the admin area of OTRS.</Item>
                    <Item Key="Title" Translatable="1">States</Item>
                    <Item Key="NavBarName">Admin</Item>
                </Hash>
            </Item>
        </Value>
    </Setting>
    <Setting Name="Loader::Module::AdminState###002-Ticket" Required="0" Valid="1">
        <Description Translatable="1">Loader module registration for the agent interface.</Description>
        <Navigation>Frontend::Admin::ModuleRegistration::Loader</Navigation>
        <Value>
            <Hash>
                <Item Key="JavaScript">
                    <Array>
                        <Item>Core.Agent.Admin.State.js</Item>
                        <Item>Core.Agent.Admin.SysConfig.Entity.js</Item>
                    </Array>
                </Item>
            </Hash>
        </Value>
    </Setting>
    <Setting Name="Frontend::Navigation###AdminState###002-Ticket" Required="0" Valid="0">
        <Description Translatable="1">Main menu item registration.</Description>
        <Navigation>Frontend::Admin::ModuleRegistration::MainMenu</Navigation>
        <Value>
            <Array>
                <DefaultItem ValueType="FrontendNavigation">
                    <Hash>
                    </Hash>
                </DefaultItem>
            </Array>
        </Value>
    </Setting>
    <Setting Name="Frontend::NavigationModule###AdminState" Required="0" Valid="1">
        <Description Translatable="1">Admin area navigation for the agent interface.</Description>
        <Navigation>Frontend::Admin::ModuleRegistration::AdminOverview</Navigation>
        <Value>
            <Hash>
                <Item Key="Group">
                    <Array>
                        <Item>admin</Item>
                    </Array>
                </Item>
                <Item Key="GroupRo">
                    <Array>
                    </Array>
                </Item>
                <Item Key="Module">Kernel::Output::HTML::NavBar::ModuleAdmin</Item>
                <Item Key="Name" Translatable="1">States</Item>
                <Item Key="Block">Ticket</Item>
                <Item Key="Description" Translatable="1">Create and manage ticket states.</Item>
                <Item Key="IconBig">fa-ticket</Item>
                <Item Key="IconSmall"></Item>
            </Hash>
        </Value>
    </Setting>
    <Setting Name="Frontend::Module###AdminPriority" Required="0" Valid="1">
        <Description Translatable="1">Frontend module registration for the agent interface.</Description>
        <Navigation>Frontend::Admin::ModuleRegistration</Navigation>
        <Value>
            <Item ValueType="FrontendRegistration">
                <Hash>
                    <Item Key="GroupRo">
                        <Array>
                        </Array>
                    </Item>
                    <Item Key="Group">
                        <Array>
                            <Item>admin</Item>
                        </Array>
                    </Item>
                    <Item Key="Description" Translatable="1">This module is part of the admin area of OTRS.</Item>
                    <Item Key="Title" Translatable="1">Priorities</Item>
                    <Item Key="NavBarName">Admin</Item>
                </Hash>
            </Item>
        </Value>
    </Setting>
    <Setting Name="Loader::Module::AdminPriority###002-Ticket" Required="0" Valid="1">
        <Description Translatable="1">Loader module registration for the agent interface.</Description>
        <Navigation>Frontend::Admin::ModuleRegistration::Loader</Navigation>
        <Value>
            <Hash>
                <Item Key="JavaScript">
                    <Array>
                        <Item>Core.Agent.Admin.Priority.js</Item>
                        <Item>Core.Agent.Admin.SysConfig.Entity.js</Item>
                    </Array>
                </Item>
            </Hash>
        </Value>
    </Setting>
    <Setting Name="Frontend::Navigation###AdminPriority###002-Ticket" Required="0" Valid="0">
        <Description Translatable="1">Main menu item registration.</Description>
        <Navigation>Frontend::Admin::ModuleRegistration::MainMenu</Navigation>
        <Value>
            <Array>
                <DefaultItem ValueType="FrontendNavigation">
                    <Hash>
                    </Hash>
                </DefaultItem>
            </Array>
        </Value>
    </Setting>
    <Setting Name="Frontend::NavigationModule###AdminPriority" Required="0" Valid="1">
        <Description Translatable="1">Admin area navigation for the agent interface.</Description>
        <Navigation>Frontend::Admin::ModuleRegistration::AdminOverview</Navigation>
        <Value>
            <Hash>
                <Item Key="Group">
                    <Array>
                        <Item>admin</Item>
                    </Array>
                </Item>
                <Item Key="GroupRo">
                    <Array>
                    </Array>
                </Item>
                <Item Key="Module">Kernel::Output::HTML::NavBar::ModuleAdmin</Item>
                <Item Key="Name" Translatable="1">Priorities</Item>
                <Item Key="Block">Ticket</Item>
                <Item Key="Description" Translatable="1">Create and manage ticket priorities.</Item>
                <Item Key="IconBig">fa-list-ol</Item>
                <Item Key="IconSmall"></Item>
            </Hash>
        </Value>
    </Setting>
    <Setting Name="Frontend::Module###AdminGenericAgent" Required="0" Valid="1">
        <Description Translatable="1">Frontend module registration for the agent interface.</Description>
        <Navigation>Frontend::Admin::ModuleRegistration</Navigation>
        <Value>
            <Item ValueType="FrontendRegistration">
                <Hash>
                    <Item Key="GroupRo">
                        <Array>
                        </Array>
                    </Item>
                    <Item Key="Group">
                        <Array>
                            <Item>admin</Item>
                        </Array>
                    </Item>
                    <Item Key="Description" Translatable="1">This module is part of the admin area of OTRS.</Item>
                    <Item Key="Title" Translatable="1">GenericAgent</Item>
                    <Item Key="NavBarName">Admin</Item>
                </Hash>
            </Item>
        </Value>
    </Setting>
    <Setting Name="Loader::Module::AdminGenericAgent###002-Ticket" Required="0" Valid="1">
        <Description Translatable="1">Loader module registration for the agent interface.</Description>
        <Navigation>Frontend::Admin::ModuleRegistration::Loader</Navigation>
        <Value>
            <Hash>
                <Item Key="JavaScript">
                    <Array>
                        <Item>Core.Agent.Admin.GenericAgent.js</Item>
                    </Array>
                </Item>
            </Hash>
        </Value>
    </Setting>
    <Setting Name="Frontend::Navigation###AdminGenericAgent###002-Ticket" Required="0" Valid="0">
        <Description Translatable="1">Main menu item registration.</Description>
        <Navigation>Frontend::Admin::ModuleRegistration::MainMenu</Navigation>
        <Value>
            <Array>
                <DefaultItem ValueType="FrontendNavigation">
                    <Hash>
                    </Hash>
                </DefaultItem>
            </Array>
        </Value>
    </Setting>
    <Setting Name="Frontend::NavigationModule###AdminGenericAgent" Required="0" Valid="1">
        <Description Translatable="1">Admin area navigation for the agent interface.</Description>
        <Navigation>Frontend::Admin::ModuleRegistration::AdminOverview</Navigation>
        <Value>
            <Hash>
                <Item Key="Group">
                    <Array>
                        <Item>admin</Item>
                    </Array>
                </Item>
                <Item Key="GroupRo">
                    <Array>
                    </Array>
                </Item>
                <Item Key="Module">Kernel::Output::HTML::NavBar::ModuleAdmin</Item>
                <Item Key="Name" Translatable="1">GenericAgent</Item>
                <Item Key="Block">Automation</Item>
                <Item Key="Description" Translatable="1">Manage tasks triggered by event or time based execution.</Item>
                <Item Key="IconBig">fa-database</Item>
                <Item Key="IconSmall"></Item>
            </Hash>
        </Value>
    </Setting>
        <Setting Name="Ticket::EventModulePost###9700-GenericAgent" Required="0" Valid="1">
        <Description Translatable="1">Event module registration. For more performance you can define a trigger event (e. g. Event =&gt; TicketCreate).</Description>
        <Navigation>Core::Event::Ticket</Navigation>
        <Value>
            <Hash>
                <Item Key="Module">Kernel::System::Ticket::Event::GenericAgent</Item>
                <Item Key="Transaction">1</Item>
                <Item Key="Event"></Item>
            </Hash>
        </Value>
    </Setting>
    <Setting Name="Ticket::GenericAgentTicketSearch###ExtendedSearchCondition" Required="1" Valid="1">
        <Description Translatable="1">Allows extended search conditions in ticket search of the generic agent interface. With this feature you can search e. g. ticket title with this kind of conditions like "(*key1*&amp;&amp;*key2*)" or "(*key1*||*key2*)".</Description>
        <Navigation>Core::Ticket</Navigation>
        <Value>
            <Item ValueType="Checkbox">1</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::GenericAgentRunLimit" Required="0" Valid="1">
        <Description Translatable="1">Set the limit of tickets that will be executed on a single genericagent job execution.</Description>
        <Navigation>Core::Ticket</Navigation>
        <Value>
            <Item ValueType="String" ValueRegex="^[0-9]{1,6}$">4000</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::GenericAgentAllowCustomScriptExecution" Required="0" Valid="1">
        <Description Translatable="1">Allows generic agent to execute custom command line scripts.</Description>
        <Navigation>Core::Ticket</Navigation>
        <Value>
            <Item ValueType="Checkbox">1</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::GenericAgentAllowCustomModuleExecution" Required="0" Valid="1">
        <Description Translatable="1">Allows generic agent to execute custom modules.</Description>
        <Navigation>Core::Ticket</Navigation>
        <Value>
            <Item ValueType="Checkbox">1</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::UnlockOnAway" Required="1" Valid="1">
        <Description Translatable="1">Unlock tickets whenever a note is added and the owner is out of office.</Description>
        <Navigation>Core::Ticket</Navigation>
        <Value>
            <Item ValueType="Checkbox">1</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::IncludeUnknownTicketCustomers" Required="1" Valid="1">
        <Description Translatable="1">Include unknown customers in ticket filter.</Description>
        <Navigation>Core::Ticket</Navigation>
        <Value>
            <Item ValueType="Checkbox">0</Item>
        </Value>
    </Setting>
    <Setting Name="Events###Ticket" Required="1" Valid="1">
        <Description Translatable="1">List of all ticket events to be displayed in the GUI.</Description>
        <Navigation>Frontend::Admin</Navigation>
        <Value>
            <Array>
                <Item>TicketCreate</Item>
                <Item>TicketDelete</Item>
                <Item>TicketTitleUpdate</Item>
                <Item>TicketUnlockTimeoutUpdate</Item>
                <Item>TicketQueueUpdate</Item>
                <Item>TicketTypeUpdate</Item>
                <Item>TicketServiceUpdate</Item>
                <Item>TicketSLAUpdate</Item>
                <Item>TicketCustomerUpdate</Item>
                <Item>TicketPendingTimeUpdate</Item>
                <Item>TicketLockUpdate</Item>
                <Item>TicketArchiveFlagUpdate</Item>
                <Item>TicketStateUpdate</Item>
                <Item>TicketOwnerUpdate</Item>
                <Item>TicketResponsibleUpdate</Item>
                <Item>TicketPriorityUpdate</Item>
                <Item>HistoryAdd</Item>
                <Item>HistoryDelete</Item>
                <Item>TicketAccountTime</Item>
                <Item>TicketMerge</Item>
                <Item>TicketSubscribe</Item>
                <Item>TicketUnsubscribe</Item>
                <Item>TicketFlagSet</Item>
                <Item>TicketFlagDelete</Item>
                <Item>EscalationResponseTimeNotifyBefore</Item>
                <Item>EscalationUpdateTimeNotifyBefore</Item>
                <Item>EscalationSolutionTimeNotifyBefore</Item>
                <Item>EscalationResponseTimeStart</Item>
                <Item>EscalationUpdateTimeStart</Item>
                <Item>EscalationSolutionTimeStart</Item>
                <Item>EscalationResponseTimeStop</Item>
                <Item>EscalationUpdateTimeStop</Item>
                <Item>EscalationSolutionTimeStop</Item>
                <Item>NotificationNewTicket</Item>
                <Item>NotificationFollowUp</Item>
                <Item>NotificationLockTimeout</Item>
                <Item>NotificationOwnerUpdate</Item>
                <Item>NotificationResponsibleUpdate</Item>
                <Item>NotificationAddNote</Item>
                <Item>NotificationMove</Item>
                <Item>NotificationPendingReminder</Item>
                <Item>NotificationEscalation</Item>
                <Item>NotificationEscalationNotifyBefore</Item>
                <Item>NotificationServiceUpdate</Item>
            </Array>
        </Value>
    </Setting>
    <Setting Name="Events###Article" Required="1" Valid="1">
        <Description Translatable="1">List of all article events to be displayed in the GUI.</Description>
        <Navigation>Frontend::Admin</Navigation>
        <Value>
            <Array>
                <Item>ArticleCreate</Item>
                <Item>ArticleUpdate</Item>
                <Item>ArticleSend</Item>
                <Item>ArticleBounce</Item>
                <Item>ArticleAgentNotification</Item>
                <Item>ArticleCustomerNotification</Item>
                <Item>ArticleAutoResponse</Item>
                <Item>ArticleFlagSet</Item>
                <Item>ArticleFlagDelete</Item>
                <Item>ArticleAgentNotification</Item>
                <Item>ArticleCustomerNotification</Item>
                <Item>ArticleEmailSendingQueued</Item>
                <Item>ArticleEmailSendingSent</Item>
                <Item>ArticleEmailSendingError</Item>
            </Array>
        </Value>
    </Setting>
    <Setting Name="Events###Queue" Required="1" Valid="1">
        <Description Translatable="1">List of all queue events to be displayed in the GUI.</Description>
        <Navigation>Frontend::Admin</Navigation>
        <Value>
            <Array>
                <Item>QueueCreate</Item>
                <Item>QueueUpdate</Item>
            </Array>
        </Value>
    </Setting>
    <Setting Name="Queue::EventModulePost###2300-UpdateQueue" Required="0" Valid="1">
        <Description Translatable="1">Event module that performs an update statement on TicketIndex to rename the queue name there if needed and if StaticDB is actually used.</Description>
        <Navigation>Core::Event::Queue</Navigation>
        <Value>
            <Hash>
                <Item Key="Module">Kernel::System::Queue::Event::TicketAcceleratorUpdate</Item>
                <Item Key="Event">QueueUpdate</Item>
                <Item Key="Transaction">0</Item>
            </Hash>
        </Value>
    </Setting>
    <Setting Name="Frontend::Admin::AdminNotificationEvent###RichText" Required="0" Valid="1">
        <Description Translatable="1">Uses richtext for viewing and editing ticket notification.</Description>
        <Navigation>Frontend::Admin::View::NotificationEvent</Navigation>
        <Value>
            <Item ValueType="Checkbox">1</Item>
        </Value>
    </Setting>
    <Setting Name="Frontend::Admin::AdminNotificationEvent###RichTextWidth" UserPreferencesGroup="Advanced" UserModificationPossible="1" Required="0" Valid="1">
        <Description Translatable="1">Defines the width for the rich text editor component for this screen. Enter number (pixels) or percent value (relative).</Description>
        <Navigation>Frontend::Admin::View::NotificationEvent</Navigation>
        <Value>
            <Item ValueType="String" ValueRegex="^\d+%?$">620</Item>
        </Value>
    </Setting>
    <Setting Name="Frontend::Admin::AdminNotificationEvent###RichTextHeight" UserPreferencesGroup="Advanced" UserModificationPossible="1" Required="0" Valid="1">
        <Description Translatable="1">Defines the height for the rich text editor component for this screen. Enter number (pixels) or percent value (relative).</Description>
        <Navigation>Frontend::Admin::View::NotificationEvent</Navigation>
        <Value>
            <Item ValueType="String" ValueRegex="^\d+%?$">320</Item>
        </Value>
    </Setting>
    <Setting Name="Notification::Transport###Email" Required="0" Valid="1">
        <Description Translatable="1">Defines all the parameters for this notification transport.</Description>
        <Navigation>Frontend::Admin::View::NotificationEvent</Navigation>
        <Value>
            <Hash>
                <Item Key="Module">Kernel::System::Ticket::Event::NotificationEvent::Transport::Email</Item>
                <Item Key="Name" Translatable="1">Email</Item>
                <Item Key="Icon">fa fa-envelope</Item>
                <Item Key="Prio">100</Item>
                <Item Key="IsOTRSBusinessTransport">0</Item>
                <Item Key="AgentEnabledByDefault">1</Item>
            </Hash>
        </Value>
    </Setting>
    <Setting Name="Notification::Transport###NotificationView" Required="0" Valid="1">
        <Description Translatable="1">Defines all the parameters for this notification transport.</Description>
        <Navigation>Frontend::Admin::View::NotificationEvent</Navigation>
        <Value>
            <Hash>
                <Item Key="Module">Kernel::System::Ticket::Event::NotificationEvent::Transport::NotificationView</Item>
                <Item Key="Name" Translatable="1">Web View</Item>
                <Item Key="Icon">fa fa-th-list</Item>
                <Item Key="Prio">110</Item>
                <Item Key="IsOTRSBusinessTransport">1</Item>
                <Item Key="AgentEnabledByDefault">0</Item>
            </Hash>
        </Value>
    </Setting>
    <Setting Name="Notification::Transport###SMS" Required="0" Valid="1">
        <Description Translatable="1">Defines all the parameters for this notification transport.</Description>
        <Navigation>Frontend::Admin::View::NotificationEvent</Navigation>
        <Value>
            <Hash>
                <Item Key="Module">Kernel::System::Ticket::Event::NotificationEvent::Transport::SMS</Item>
                <Item Key="Name" Translatable="1">SMS (Short Message Service)</Item>
                <Item Key="Icon">fa fa-mobile</Item>
                <Item Key="Prio">120</Item>
                <Item Key="IsOTRSBusinessTransport">1</Item>
                <Item Key="AgentEnabledByDefault">0</Item>
            </Hash>
        </Value>
    </Setting>
    <Setting Name="PreferencesGroups###NotificationEvent" Required="0" Valid="1">
        <Description Translatable="1">Transport selection for ticket notifications. Please note: setting 'Active' to 0 will only prevent agents from editing settings of this group in their personal preferences, but will still allow administrators to edit the settings of another user's behalf. Use 'PreferenceGroup' to control in which area these settings should be shown in the user interface.</Description>
        <Navigation>Frontend::Agent::View::Preferences</Navigation>
        <Value>
            <Hash>
                <Item Key="Module">Kernel::Output::HTML::Preferences::NotificationEvent</Item>
                <Item Key="PreferenceGroup">NotificationSettings</Item>
                <Item Key="Label" Translatable="1">Ticket notifications</Item>
                <Item Key="Desc" Translatable="1">Choose for which kind of ticket changes you want to receive notifications. Please note that you can't completely disable notifications marked as mandatory.</Item>
                <Item Key="PrefKey">AdminNotifcationEventTransport</Item>
                <Item Key="Prio">8000</Item>
                <Item Key="Active">1</Item>
            </Hash>
        </Value>
    </Setting>
    <Setting Name="Notification::CharactersPerLine" Required="1" Valid="1">
        <Description Translatable="1">Defines the number of character per line used in case an HTML article preview replacement on TemplateGenerator for EventNotifications.</Description>
        <Navigation>Frontend::Admin::View::NotificationEvent</Navigation>
        <Value>
            <Item ValueType="String" ValueRegex="^\d+$">80</Item><!-- default 1 hour -->
        </Value>
    </Setting>
    <Setting Name="CustomerFrontend::Module###CustomerTicketOverview" Required="0" Valid="1">
        <Description Translatable="1">Frontend module registration for the customer interface.</Description>
        <Navigation>Frontend::Customer::ModuleRegistration</Navigation>
        <Value>
            <Item ValueType="FrontendRegistration">
                <Hash>
                    <Item Key="Group">
                        <Array>
                        </Array>
                    </Item>
                    <Item Key="GroupRo">
                        <Array>
                        </Array>
                    </Item>
                    <Item Key="Description" Translatable="1">Overview of customer tickets.</Item>
                    <Item Key="NavBarName">Ticket</Item>
                    <Item Key="Title" Translatable="1">Overview</Item>
                </Hash>
            </Item>
        </Value>
    </Setting>
    <Setting Name="CustomerFrontend::Navigation###CustomerTicketOverview###002-Ticket" Required="0" Valid="1">
        <Description Translatable="1">Main menu item registration.</Description>
        <Navigation>Frontend::Customer::ModuleRegistration::MainMenu</Navigation>
        <Value>
            <Array>
                <DefaultItem ValueType="FrontendNavigation">
                    <Hash>
                    </Hash>
                </DefaultItem>
                <Item>
                    <Hash>
                        <Item Key="Group">
                            <Array>
                            </Array>
                        </Item>
                        <Item Key="GroupRo">
                            <Array>
                            </Array>
                        </Item>
                        <Item Key="Description" Translatable="1">Tickets.</Item>
                        <Item Key="Name" Translatable="1">Tickets</Item>
                        <Item Key="Link">Action=CustomerTicketOverview;Subaction=MyTickets</Item>
                        <Item Key="LinkOption"></Item>
                        <Item Key="NavBar">Ticket</Item>
                        <Item Key="Type">Menu</Item>
                        <Item Key="Block"></Item>
                        <Item Key="AccessKey">m</Item>
                        <Item Key="Prio">100</Item>
                    </Hash>
                </Item>
                <Item>
                    <Hash>
                        <Item Key="Group">
                            <Array>
                            </Array>
                        </Item>
                        <Item Key="GroupRo">
                            <Array>
                            </Array>
                        </Item>
                        <Item Key="Description" Translatable="1">My Tickets.</Item>
                        <Item Key="Name" Translatable="1">My Tickets</Item>
                        <Item Key="Link">Action=CustomerTicketOverview;Subaction=MyTickets</Item>
                        <Item Key="LinkOption"></Item>
                        <Item Key="NavBar">Ticket</Item>
                        <Item Key="Type">Submenu</Item>
                        <Item Key="Block"></Item>
                        <Item Key="AccessKey"></Item>
                        <Item Key="Prio">110</Item>
                    </Hash>
                </Item>
                <Item>
                    <Hash>
                        <Item Key="Group">
                            <Array>
                            </Array>
                        </Item>
                        <Item Key="GroupRo">
                            <Array>
                            </Array>
                        </Item>
                        <Item Key="Description" Translatable="1">Company Tickets.</Item>
                        <Item Key="Name" Translatable="1">Company Tickets</Item>
                        <Item Key="Link">Action=CustomerTicketOverview;Subaction=CompanyTickets</Item>
                        <Item Key="LinkOption"></Item>
                        <Item Key="NavBar">Ticket</Item>
                        <Item Key="Type">Submenu</Item>
                        <Item Key="Block"></Item>
                        <Item Key="AccessKey">t</Item>
                        <Item Key="Prio">120</Item>
                    </Hash>
                </Item>
            </Array>
        </Value>
    </Setting>
    <Setting Name="CustomerFrontend::Module###CustomerTicketMessage" Required="0" Valid="1">
        <Description Translatable="1">Frontend module registration for the customer interface.</Description>
        <Navigation>Frontend::Customer::ModuleRegistration</Navigation>
        <Value>
            <Item ValueType="FrontendRegistration">
                <Hash>
                    <Item Key="Group">
                        <Array>
                        </Array>
                    </Item>
                    <Item Key="GroupRo">
                        <Array>
                        </Array>
                    </Item>
                    <Item Key="Description" Translatable="1">Create tickets.</Item>
                    <Item Key="NavBarName">Ticket</Item>
                    <Item Key="Title" Translatable="1">New Ticket</Item>
                </Hash>
            </Item>
        </Value>
    </Setting>
    <Setting Name="Loader::Module::CustomerTicketMessage###002-Ticket" Required="0" Valid="1">
        <Description Translatable="1">Loader module registration for the customer interface.</Description>
        <Navigation>Frontend::Customer::ModuleRegistration::Loader</Navigation>
        <Value>
            <Hash>
                <Item Key="JavaScript">
                    <Array>
                        <Item>Core.Customer.TicketMessage.js</Item>
                    </Array>
                </Item>
            </Hash>
        </Value>
    </Setting>
    <Setting Name="CustomerFrontend::Navigation###CustomerTicketMessage###002-Ticket" Required="0" Valid="1">
        <Description Translatable="1">Main menu item registration.</Description>
        <Navigation>Frontend::Customer::ModuleRegistration::MainMenu</Navigation>
        <Value>
            <Array>
                <DefaultItem ValueType="FrontendNavigation">
                    <Hash>
                    </Hash>
                </DefaultItem>
                <Item>
                    <Hash>
                        <Item Key="Group">
                            <Array>
                            </Array>
                        </Item>
                        <Item Key="GroupRo">
                            <Array>
                            </Array>
                        </Item>
                        <Item Key="Description" Translatable="1">Create new Ticket.</Item>
                        <Item Key="Name" Translatable="1">New Ticket</Item>
                        <Item Key="Link">Action=CustomerTicketMessage</Item>
                        <Item Key="LinkOption"></Item>
                        <Item Key="NavBar">Ticket</Item>
                        <Item Key="Type">Submenu</Item>
                        <Item Key="Block"></Item>
                        <Item Key="AccessKey">n</Item>
                        <Item Key="Prio">100</Item>
                    </Hash>
                </Item>
            </Array>
        </Value>
    </Setting>
    <Setting Name="CustomerFrontend::Module###CustomerTicketZoom" Required="0" Valid="1">
        <Description Translatable="1">Frontend module registration for the customer interface.</Description>
        <Navigation>Frontend::Customer::ModuleRegistration</Navigation>
        <Value>
            <Item ValueType="FrontendRegistration">
                <Hash>
                    <Item Key="Group">
                        <Array>
                        </Array>
                    </Item>
                    <Item Key="GroupRo">
                        <Array>
                        </Array>
                    </Item>
                    <Item Key="Description" Translatable="1">Ticket zoom view.</Item>
                    <Item Key="NavBarName">Ticket</Item>
                    <Item Key="Title" Translatable="1">Zoom</Item>
                </Hash>
            </Item>
        </Value>
    </Setting>
    <Setting Name="Loader::Module::CustomerTicketZoom###002-Ticket" Required="0" Valid="1">
        <Description Translatable="1">Loader module registration for the customer interface.</Description>
        <Navigation>Frontend::Customer::ModuleRegistration::Loader</Navigation>
        <Value>
            <Hash>
                <Item Key="JavaScript">
                    <Array>
                        <Item>Core.Customer.TicketZoom.js</Item>
                        <Item>Core.UI.Popup.js</Item>
                    </Array>
                </Item>
            </Hash>
        </Value>
    </Setting>
    <Setting Name="CustomerFrontend::Module###CustomerTicketPrint" Required="0" Valid="1">
        <Description Translatable="1">Frontend module registration for the customer interface.</Description>
        <Navigation>Frontend::Customer::ModuleRegistration</Navigation>
        <Value>
            <Item ValueType="FrontendRegistration">
                <Hash>
                    <Item Key="Group">
                        <Array>
                        </Array>
                    </Item>
                    <Item Key="GroupRo">
                        <Array>
                        </Array>
                    </Item>
                    <Item Key="Description" Translatable="1">Customer Ticket Print Module.</Item>
                    <Item Key="NavBarName"></Item>
                    <Item Key="Title" Translatable="1">Print</Item>
                </Hash>
            </Item>
        </Value>
    </Setting>
    <Setting Name="CustomerFrontend::Module###CustomerTicketAttachment" Required="0" Valid="1">
        <Description Translatable="1">Frontend module registration for the customer interface.</Description>
        <Navigation>Frontend::Customer::ModuleRegistration</Navigation>
        <Value>
            <Item ValueType="FrontendRegistration">
                <Hash>
                    <Item Key="Group">
                        <Array>
                        </Array>
                    </Item>
                    <Item Key="GroupRo">
                        <Array>
                        </Array>
                    </Item>
                    <Item Key="Description" Translatable="1">To download attachments.</Item>
                    <Item Key="NavBarName"></Item>
                    <Item Key="Title"></Item>
                </Hash>
            </Item>
        </Value>
    </Setting>
    <Setting Name="CustomerFrontend::Module###CustomerTicketArticleContent" Required="0" Valid="1">
        <Description Translatable="1">Frontend module registration for the customer interface.</Description>
        <Navigation>Frontend::Customer::ModuleRegistration</Navigation>
        <Value>
            <Item ValueType="FrontendRegistration">
                <Hash>
                    <Item Key="Group">
                        <Array>
                        </Array>
                    </Item>
                    <Item Key="GroupRo">
                        <Array>
                        </Array>
                    </Item>
                    <Item Key="Title"></Item>
                    <Item Key="NavBarName">Ticket</Item>
                    <Item Key="Description" Translatable="1">To view HTML attachments.</Item>
                </Hash>
            </Item>
        </Value>
    </Setting>
    <Setting Name="CustomerFrontend::Module###CustomerTicketSearch" Required="0" Valid="1">
        <Description Translatable="1">Frontend module registration for the customer interface.</Description>
        <Navigation>Frontend::Customer::ModuleRegistration</Navigation>
        <Value>
            <Item ValueType="FrontendRegistration">
                <Hash>
                    <Item Key="Group">
                        <Array>
                        </Array>
                    </Item>
                    <Item Key="GroupRo">
                        <Array>
                        </Array>
                    </Item>
                    <Item Key="Description" Translatable="1">Customer ticket search.</Item>
                    <Item Key="NavBarName">Ticket</Item>
                    <Item Key="Title" Translatable="1">Search</Item>
                </Hash>
            </Item>
        </Value>
    </Setting>
    <Setting Name="Loader::Module::CustomerTicketSearch###002-Ticket" Required="0" Valid="1">
        <Description Translatable="1">Loader module registration for the customer interface.</Description>
        <Navigation>Frontend::Customer::ModuleRegistration::Loader</Navigation>
        <Value>
            <Hash>
                <Item Key="JavaScript">
                    <Array>
                        <Item>Core.Customer.TicketSearch.js</Item>
                    </Array>
                </Item>
            </Hash>
        </Value>
    </Setting>
    <Setting Name="CustomerFrontend::Navigation###CustomerTicketSearch###002-Ticket" Required="0" Valid="1">
        <Description Translatable="1">Main menu item registration.</Description>
        <Navigation>Frontend::Customer::ModuleRegistration::MainMenu</Navigation>
        <Value>
            <Array>
                <DefaultItem ValueType="FrontendNavigation">
                    <Hash>
                    </Hash>
                </DefaultItem>
                <Item>
                    <Hash>
                        <Item Key="Group">
                            <Array>
                            </Array>
                        </Item>
                        <Item Key="GroupRo">
                            <Array>
                            </Array>
                        </Item>
                        <Item Key="Description" Translatable="1">Search.</Item>
                        <Item Key="Name" Translatable="1">Search</Item>
                        <Item Key="Link">Action=CustomerTicketSearch</Item>
                        <Item Key="LinkOption"></Item>
                        <Item Key="NavBar">Ticket</Item>
                        <Item Key="Type">Submenu</Item>
                        <Item Key="Block"></Item>
                        <Item Key="AccessKey">s</Item>
                        <Item Key="Prio">300</Item>
                    </Hash>
                </Item>
            </Array>
        </Value>
    </Setting>
    <Setting Name="Ticket::Acl::Module###1-Ticket::Acl::Module" Required="0" Valid="0">
        <Description Translatable="1">ACL module that allows closing parent tickets only if all its children are already closed ("State" shows which states are not available for the parent ticket until all child tickets are closed).</Description>
        <Navigation>Core::Ticket::ACL</Navigation>
        <Value>
            <Hash>
                <Item Key="Module">Kernel::System::Ticket::Acl::CloseParentAfterClosedChilds</Item>
                <Item Key="State">
                    <Array>
                        <Item Translatable="1">closed successful</Item>
                        <Item Translatable="1">closed unsuccessful</Item>
                    </Array>
                </Item>
            </Hash>
        </Value>
    </Setting>
    <Setting Name="TicketACL::Default::Action" Required="1" Valid="1">
        <Description Translatable="1">Default ACL values for ticket actions.</Description>
        <Navigation>Core::Ticket::ACL</Navigation>
        <Value>
            <Hash>
            </Hash>
        </Value>
    </Setting>
    <Setting Name="ACLKeysLevel1Match" Required="0" Valid="1">
        <Description Translatable="1">Defines which items are available in first level of the ACL structure.</Description>
        <Navigation>Core::Ticket::ACL</Navigation>
        <Value>
            <Hash>
                <Item Key="Properties">Properties</Item>
                <Item Key="PropertiesDatabase">PropertiesDatabase</Item>
            </Hash>
        </Value>
    </Setting>
    <Setting Name="ACLKeysLevel1Change" Required="0" Valid="1">
        <Description Translatable="1">Defines which items are available in first level of the ACL structure.</Description>
        <Navigation>Core::Ticket::ACL</Navigation>
        <Value>
            <Hash>
                <Item Key="Possible">Possible</Item>
                <Item Key="PossibleAdd">PossibleAdd</Item>
                <Item Key="PossibleNot">PossibleNot</Item>
            </Hash>
        </Value>
    </Setting>
    <Setting Name="ACLKeysLevel2::Possible" Required="0" Valid="1">
        <Description Translatable="1">Defines which items are available in second level of the ACL structure.</Description>
        <Navigation>Core::Ticket::ACL</Navigation>
        <Value>
            <Hash>
                <Item Key="Ticket">Ticket</Item>
                <Item Key="Action">Action</Item>
                <Item Key="ActivityDialog">ActivityDialog</Item>
                <Item Key="Process">Process</Item>
            </Hash>
        </Value>
    </Setting>
    <Setting Name="ACLKeysLevel2::PossibleAdd" Required="0" Valid="1">
        <Description Translatable="1">Defines which items are available in second level of the ACL structure.</Description>
        <Navigation>Core::Ticket::ACL</Navigation>
        <Value>
            <Hash>
                <Item Key="Ticket">Ticket</Item>
                <Item Key="Action">Action</Item>
                <Item Key="ActivityDialog">ActivityDialog</Item>
                <Item Key="Process">Process</Item>
            </Hash>
        </Value>
    </Setting>
    <Setting Name="ACLKeysLevel2::PossibleNot" Required="0" Valid="1">
        <Description Translatable="1">Defines which items are available in second level of the ACL structure.</Description>
        <Navigation>Core::Ticket::ACL</Navigation>
        <Value>
            <Hash>
                <Item Key="Ticket">Ticket</Item>
                <Item Key="Action">Action</Item>
                <Item Key="ActivityDialog">ActivityDialog</Item>
                <Item Key="Process">Process</Item>
            </Hash>
        </Value>
    </Setting>
    <Setting Name="ACLKeysLevel2::Properties" Required="0" Valid="1">
        <Description Translatable="1">Defines which items are available in second level of the ACL structure.</Description>
        <Navigation>Core::Ticket::ACL</Navigation>
        <Value>
            <Hash>
                <Item Key="User" Translatable="1">User</Item>
                <Item Key="CustomerUser" Translatable="1">CustomerUser</Item>
                <Item Key="Queue" Translatable="1">Queue</Item>
                <Item Key="Service" Translatable="1">Service</Item>
                <Item Key="Type" Translatable="1">Type</Item>
                <Item Key="Priority" Translatable="1">Priority</Item>
                <Item Key="SLA" Translatable="1">SLA</Item>
                <Item Key="State" Translatable="1">State</Item>
                <Item Key="Owner" Translatable="1">Owner</Item>
                <Item Key="Process" Translatable="1">Process</Item>
                <Item Key="Responsible" Translatable="1">Responsible</Item>
                <Item Key="DynamicField" Translatable="1">DynamicField</Item>
                <Item Key="Frontend" Translatable="1">Frontend</Item>
                <Item Key="Ticket" Translatable="1">Ticket</Item>
            </Hash>
        </Value>
    </Setting>
    <Setting Name="ACLKeysLevel2::PropertiesDatabase" Required="0" Valid="1">
        <Description Translatable="1">Defines which items are available in second level of the ACL structure.</Description>
        <Navigation>Core::Ticket::ACL</Navigation>
        <Value>
            <Hash>
                <Item Key="User" Translatable="1">User</Item>
                <Item Key="CustomerUser" Translatable="1">CustomerUser</Item>
                <Item Key="Queue" Translatable="1">Queue</Item>
                <Item Key="Service" Translatable="1">Service</Item>
                <Item Key="Type" Translatable="1">Type</Item>
                <Item Key="Priority" Translatable="1">Priority</Item>
                <Item Key="SLA" Translatable="1">SLA</Item>
                <Item Key="State" Translatable="1">State</Item>
                <Item Key="Owner" Translatable="1">Owner</Item>
                <Item Key="Process" Translatable="1">Process</Item>
                <Item Key="Responsible" Translatable="1">Responsible</Item>
                <Item Key="DynamicField" Translatable="1">DynamicField</Item>
                <Item Key="Ticket" Translatable="1">Ticket</Item>
            </Hash>
        </Value>
    </Setting>
    <Setting Name="ACLKeysLevel3::Actions###100-Default" Required="0" Valid="1">
        <Description Translatable="1">Defines which items are available for 'Action' in third level of the ACL structure.</Description>
        <Navigation>Core::Ticket::ACL</Navigation>
        <Value>
            <Array>
                <Item>AgentTicketBounce</Item>
                <Item>AgentTicketBulk</Item>
                <Item>AgentTicketClose</Item>
                <Item>AgentTicketCompose</Item>
                <Item>AgentTicketCustomer</Item>
                <Item>AgentTicketForward</Item>
                <Item>AgentTicketEmail</Item>
                <Item>AgentTicketEmailOutbound</Item>
                <Item>AgentTicketEmailResend</Item>
                <Item>AgentTicketFreeText</Item>
                <Item>AgentTicketHistory</Item>
                <Item>AgentTicketLink</Item>
                <Item>AgentTicketLock</Item>
                <Item>AgentTicketMerge</Item>
                <Item>AgentTicketMove</Item>
                <Item>AgentTicketNote</Item>
                <Item>AgentTicketOwner</Item>
                <Item>AgentTicketPending</Item>
                <Item>AgentTicketPhone</Item>
                <Item>AgentTicketPhoneInbound</Item>
                <Item>AgentTicketPhoneOutbound</Item>
                <Item>AgentTicketPlain</Item>
                <Item>AgentTicketPrint</Item>
                <Item>AgentTicketPriority</Item>
                <Item>AgentTicketProcess</Item>
                <Item>AgentTicketResponsible</Item>
                <Item>AgentTicketSearch</Item>
                <Item>AgentTicketWatcher</Item>
                <Item>AgentTicketZoom</Item>
                <Item>AgentLinkObject</Item>
                <Item>AgentSplitSelection</Item>
                <Item>CustomerTicketPrint</Item>
                <Item>CustomerTicketProcess</Item>
                <Item>CustomerTicketZoom</Item>
            </Array>
        </Value>
    </Setting>
    <Setting Name="ACL::CacheTTL" Required="1" Valid="1">
        <Description Translatable="1">Cache time in seconds for the DB ACL backend.</Description>
        <Navigation>Core::Ticket::ACL</Navigation>
        <Value>
            <Item ValueType="String" ValueRegex="^\d+$">3600</Item><!-- default 1 hour -->
        </Value>
    </Setting>
    <Setting Name="TicketACL::Debug::Enabled" Required="1" Valid="1">
        <Description Translatable="1">If enabled debugging information for ACLs is logged.</Description>
        <Navigation>Core::Ticket::ACL</Navigation>
        <Value>
            <Item ValueType="Checkbox">0</Item>
        </Value>
    </Setting>
    <Setting Name="TicketACL::Debug::LogPriority" Required="0" Valid="0">
        <Description Translatable="1">Defines the priority in which the information is logged and presented.</Description>
        <Navigation>Core::Ticket::ACL</Navigation>
        <Value>
            <Item ValueType="Select" SelectedID="debug">
                <Item ValueType="Option" Value="debug" Translatable="1">Debug</Item>
                <Item ValueType="Option" Value="info" Translatable="1">Info</Item>
                <Item ValueType="Option" Value="notice" Translatable="1">Notice</Item>
                <Item ValueType="Option" Value="error" Translatable="1">Error</Item>
            </Item>
        </Value>
    </Setting>
    <Setting Name="TicketACL::Debug::Filter###00-Default" Required="0" Valid="0">
        <Description Translatable="1">Filter for debugging ACLs. Note: More ticket attributes can be added in the format &lt;OTRS_TICKET_Attribute&gt; e.g. &lt;OTRS_TICKET_Priority&gt;.</Description>
        <Navigation>Core::Ticket::ACL</Navigation>
        <Value>
            <Hash>
                <Item Key="ACLName"></Item>
                <Item Key="&lt;OTRS_TICKET_TicketNumber&gt;"></Item>
            </Hash>
        </Value>
    </Setting>
    <Setting Name="PostmasterMaxEmails" Required="1" Valid="1">
        <Description Translatable="1">Maximal auto email responses to own email-address a day (Loop-Protection).</Description>
        <Navigation>Core::Email::PostMaster</Navigation>
        <Value>
            <Item ValueType="String" ValueRegex="^[0-9]{1,3}$">40</Item>
        </Value>
    </Setting>
    <Setting Name="PostmasterMaxEmailsPerAddress" Required="0" Valid="1">
        <Description Translatable="1">Maximal auto email responses to own email-address a day, configurable by email address (Loop-Protection).</Description>
        <Navigation>Core::Email::PostMaster</Navigation>
        <Value>
            <Hash>
            </Hash>
        </Value>
    </Setting>
    <Setting Name="PostMasterMaxEmailSize" Required="1" Valid="1">
        <Description Translatable="1">Maximal size in KBytes for mails that can be fetched via POP3/POP3S/IMAP/IMAPS (KBytes).</Description>
        <Navigation>Core::Email::PostMaster</Navigation>
        <Value>
            <Item ValueType="String" ValueRegex="^[0-9]{1,6}$">16384</Item>
        </Value>
    </Setting>
    <Setting Name="PostMasterReconnectMessage" Required="1" Valid="1">
        <Description Translatable="1">The maximum number of mails fetched at once before reconnecting to the server.</Description>
        <Navigation>Core::Email::PostMaster</Navigation>
        <Value>
            <Item ValueType="String" ValueRegex="^[0-9]{1,3}$">20</Item>
        </Value>
    </Setting>
    <Setting Name="LoopProtectionModule" Required="1" Valid="1" ConfigLevel="200">
        <Description Translatable="1">Default loop protection module.</Description>
        <Navigation>Core::Email::PostMaster</Navigation>
        <Value>
            <Item ValueType="PerlModule" ValueFilter="Kernel/System/PostMaster/LoopProtection/*.pm">Kernel::System::PostMaster::LoopProtection::DB</Item>
        </Value>
    </Setting>
    <Setting Name="LoopProtectionLog" Required="1" Valid="1" ConfigLevel="200">
        <Description Translatable="1">Path for the log file (it only applies if "FS" was selected for LoopProtectionModule and it is mandatory).</Description>
        <Navigation>Core::Email::PostMaster</Navigation>
        <Value>
            <Item ValueType="String" ValueRegex="">&lt;OTRS_CONFIG_Home&gt;/var/log/LoopProtection</Item>
        </Value>
    </Setting>
    <Setting Name="PostmasterAutoHTML2Text" Required="1" Valid="1">
        <Description Translatable="1">Converts HTML mails into text messages.</Description>
        <Navigation>Core::Email::PostMaster</Navigation>
        <Value>
            <Item ValueType="Checkbox">1</Item>
        </Value>
    </Setting>
    <Setting Name="PostmasterUserID" Required="1" Valid="1">
        <Description Translatable="1">Specifies user id of the postmaster data base.</Description>
        <Navigation>Core::Email::PostMaster</Navigation>
        <Value>
            <Item ValueType="String" ValueRegex="^[0-9]{1,3}$">1</Item>
        </Value>
    </Setting>
    <Setting Name="PostmasterDefaultQueue" Required="1" Valid="1">
        <Description Translatable="1">Defines the postmaster default queue.</Description>
        <Navigation>Core::Email::PostMaster</Navigation>
        <Value>
            <Item ValueType="Entity" ValueEntityType="Queue" ValueRegex="">Raw</Item>
        </Value>
    </Setting>
    <Setting Name="PostmasterDefaultPriority" Required="1" Valid="1">
        <Description Translatable="1">Defines the default priority of new tickets.</Description>
        <Navigation>Core::Email::PostMaster</Navigation>
        <Value>
            <Item ValueType="Entity" ValueEntityType="Priority" ValueRegex="">3 normal</Item>
        </Value>
    </Setting>
    <Setting Name="PostmasterDefaultState" Required="1" Valid="1">
        <Description Translatable="1">Defines the default state of new tickets.</Description>
        <Navigation>Core::Email::PostMaster</Navigation>
        <Value>
            <Item ValueType="Entity" ValueEntityType="State" ValueRegex="">new</Item>
        </Value>
    </Setting>
    <Setting Name="PostmasterFollowUpState" Required="1" Valid="1">
        <Description Translatable="1">Defines the state of a ticket if it gets a follow-up.</Description>
        <Navigation>Core::Email::PostMaster</Navigation>
        <Value>
            <Item ValueType="Entity" ValueEntityType="State" ValueRegex="">open</Item>
        </Value>
    </Setting>
    <Setting Name="PostmasterFollowUpStateClosed" Required="0" Valid="0">
        <Description Translatable="1">Defines the state of a ticket if it gets a follow-up and the ticket was already closed.</Description>
        <Navigation>Core::Email::PostMaster</Navigation>
        <Value>
            <Item ValueType="Entity" ValueEntityType="State" ValueRegex="">open</Item>
        </Value>
    </Setting>
    <Setting Name="KeepStateHeader" Required="0" Valid="1">
        <Description Translatable="1">Defines the PostMaster header to be used on the filter for keeping the current state of the ticket.</Description>
        <Navigation>Core::Email::PostMaster</Navigation>
        <Value>
            <Item ValueType="String">X-OTRS-FollowUp-State-Keep</Item>
        </Value>
    </Setting>
    <Setting Name="PostmasterFollowUpOnUnlockAgentNotifyOnlyToOwner" Required="1" Valid="1">
        <Description Translatable="1">Sends agent follow-up notification only to the owner, if a ticket is unlocked (the default is to send the notification to all agents).</Description>
        <Navigation>Core::Email::PostMaster</Navigation>
        <Value>
            <Item ValueType="Checkbox">0</Item>
        </Value>
    </Setting>
    <Setting Name="PostmasterHeaderFieldCount" Required="1" Valid="1">
        <Description Translatable="1">Defines the number of header fields in frontend modules for add and update postmaster filters. It can be up to 99 fields.</Description>
        <Navigation>Core::Email::PostMaster</Navigation>
        <Value>
            <Item ValueType="String" ValueRegex="^([1-9]|[1-9][0-9])$">12</Item>
        </Value>
    </Setting>
    <Setting Name="PostmasterBounceEmailAsFollowUp" Required="1" Valid="1">
        <Description Translatable="1">Indicates if a bounce e-mail should always be treated as normal follow-up.</Description>
        <Navigation>Core::Email::PostMaster</Navigation>
        <Value>
            <Item ValueType="Checkbox">1</Item>
        </Value>
    </Setting>
    <Setting Name="PostmasterX-Header" Required="1" Valid="1">
        <Description Translatable="1">Defines all the X-headers that should be scanned.</Description>
        <Navigation>Core::Email::PostMaster</Navigation>
        <Value>
            <Array>
                <Item Translatable="1">From</Item>
                <Item Translatable="1">To</Item>
                <Item Translatable="1">Cc</Item>
                <Item>Reply-To</Item>
                <Item>ReplyTo</Item>
                <Item Translatable="1">Subject</Item>
                <Item>Message-ID</Item>
                <Item>Message-Id</Item>
                <Item>Resent-To</Item>
                <Item>Resent-From</Item>
                <Item>Precedence</Item>
                <Item>Mailing-List</Item>
                <Item>List-Id</Item>
                <Item>List-Archive</Item>
                <Item>Errors-To</Item>
                <Item>References</Item>
                <Item>In-Reply-To</Item>
                <Item>Auto-Submitted</Item>
                <Item>X-Loop</Item>
                <Item>X-Spam</Item>
                <Item>X-Spam-Flag</Item>
                <Item>X-Spam-Level</Item>
                <Item>X-Spam-Score</Item>
                <Item>X-Spam-Status</Item>
                <Item>X-No-Loop</Item>
                <Item>X-Priority</Item>
                <Item>Importance</Item>
                <Item>X-Mailer</Item>
                <Item>User-Agent</Item>
                <Item>Organization</Item>
                <Item>X-Original-To</Item>
                <Item>Delivered-To</Item>
                <Item>Envelope-To</Item>
                <Item>X-Envelope-To</Item>
                <Item>Return-Path</Item>
                <Item>X-OTRS-AttachmentExists</Item>
                <Item>X-OTRS-AttachmentCount</Item>
                <Item>X-OTRS-Owner</Item>
                <Item>X-OTRS-OwnerID</Item>
                <Item>X-OTRS-Responsible</Item>
                <Item>X-OTRS-ResponsibleID</Item>
                <Item>X-OTRS-Loop</Item>
                <Item>X-OTRS-Priority</Item>
                <Item>X-OTRS-Queue</Item>
                <Item>X-OTRS-Lock</Item>
                <Item>X-OTRS-Ignore</Item>
                <Item>X-OTRS-State</Item>
                <Item>X-OTRS-State-PendingTime</Item>
                <Item>X-OTRS-Type</Item>
                <Item>X-OTRS-Service</Item>
                <Item>X-OTRS-SLA</Item>
                <Item>X-OTRS-Title</Item>
                <Item>X-OTRS-CustomerNo</Item>
                <Item>X-OTRS-CustomerUser</Item>
                <Item>X-OTRS-SenderType</Item>
                <Item>X-OTRS-IsVisibleForCustomer</Item>
                <Item>X-OTRS-FollowUp-Owner</Item>
                <Item>X-OTRS-FollowUp-OwnerID</Item>
                <Item>X-OTRS-FollowUp-Responsible</Item>
                <Item>X-OTRS-FollowUp-ResponsibleID</Item>
                <Item>X-OTRS-FollowUp-Priority</Item>
                <Item>X-OTRS-FollowUp-Queue</Item>
                <Item>X-OTRS-FollowUp-Lock</Item>
                <Item>X-OTRS-FollowUp-State</Item>
                <Item>X-OTRS-FollowUp-State-PendingTime</Item>
                <Item>X-OTRS-FollowUp-Type</Item>
                <Item>X-OTRS-FollowUp-Service</Item>
                <Item>X-OTRS-FollowUp-SLA</Item>
                <Item>X-OTRS-FollowUp-SenderType</Item>
                <Item>X-OTRS-FollowUp-IsVisibleForCustomer</Item>
                <Item>X-OTRS-FollowUp-Title</Item>
                <Item>X-OTRS-FollowUp-State-Keep</Item>
                <Item>X-OTRS-BodyDecrypted</Item>
            </Array>
        </Value>
    </Setting>
    <Setting Name="PostMaster::PreFilterModule###1-Match" Required="0" Valid="0">
        <Description Translatable="1">Module to filter and manipulate incoming messages. Block/ignore all spam email with From: noreply@ address.</Description>
        <Navigation>Core::Email::PostMaster</Navigation>
        <Value>
            <Hash>
                <Item Key="Module">Kernel::System::PostMaster::Filter::Match</Item>
                <Item Key="Match">
                    <Hash>
                        <Item Key="From">noreply@</Item>
                    </Hash>
                </Item>
                <Item Key="Set">
                    <Hash>
                        <Item Key="X-OTRS-Ignore">yes</Item>
                    </Hash>
                </Item>
            </Hash>
        </Value>
    </Setting>
    <Setting Name="PostMaster::PreFilterModule###2-Match" Required="0" Valid="0">
        <Description Translatable="1">Module to filter and manipulate incoming messages. Get a 4 digit number to ticket free text, use regex in Match e. g. From =&gt; '(.+?)@.+?', and use () as [***] in Set =&gt;.</Description>
        <Navigation>Core::Email::PostMaster</Navigation>
        <Value>
            <Hash>
                <Item Key="Module">Kernel::System::PostMaster::Filter::Match</Item>
                <Item Key="Match">
                    <Hash>
                        <Item Key="Subject">SomeNumber:(\d\d\d\d)</Item>
                    </Hash>
                </Item>
                <Item Key="Set">
                    <Hash>
                        <Item Key="X-OTRS-DynamicField-TicketFreeKey1">SomeNumber</Item>
                        <Item Key="X-OTRS-DynamicField-TicketFreeText1">[***]</Item>
                    </Hash>
                </Item>
            </Hash>
        </Value>
    </Setting>
    <Setting Name="PostMaster::PreFilterModule###3-NewTicketReject" Required="0" Valid="0">
        <Description Translatable="1">Blocks all the incoming emails that do not have a valid ticket number in subject with From: @example.com address.</Description>
        <Navigation>Core::Email::PostMaster</Navigation>
        <Value>
            <Hash>
                <Item Key="Module">Kernel::System::PostMaster::Filter::NewTicketReject</Item>
                <Item Key="Match">
                    <Hash>
                        <Item Key="From">@example.com</Item>
                    </Hash>
                </Item>
                <Item Key="Set">
                    <Hash>
                        <Item Key="X-OTRS-Ignore">yes</Item>
                    </Hash>
                </Item>
            </Hash>
        </Value>
    </Setting>
    <Setting Name="PostMaster::PreFilterModule::NewTicketReject::Sender" Required="0" Valid="0">
        <Description Translatable="1">Defines the sender for rejected emails.</Description>
        <Navigation>Core::Email::PostMaster</Navigation>
        <Value>
            <Item ValueType="String" ValueRegex="">noreply@example.com</Item>
        </Value>
    </Setting>
    <Setting Name="PostMaster::PreFilterModule::NewTicketReject::Subject" Required="1" Valid="1">
        <Description Translatable="1">Defines the subject for rejected emails.</Description>
        <Navigation>Core::Email::PostMaster</Navigation>
        <Value>
            <Item ValueType="String" ValueRegex="">Email Rejected</Item>
        </Value>
    </Setting>
    <Setting Name="PostMaster::PreFilterModule::NewTicketReject::Body" Required="1" Valid="1">
        <Description Translatable="1">Defines the body text for rejected emails.</Description>
        <Navigation>Core::Email::PostMaster</Navigation>
        <Value>
            <Item ValueType="Textarea" Translatable="1">
Dear Customer,

Unfortunately we could not detect a valid ticket number
in your subject, so this email can't be processed.

Please create a new ticket via the customer panel.

Thanks for your help!

 Your Helpdesk Team
</Item>
        </Value>
    </Setting>
    <Setting Name="PostMaster::PreFilterModule###4-CMD" Required="0" Valid="0">
        <Description Translatable="1">CMD example setup. Ignores emails where external CMD returns some output on STDOUT (email will be piped into STDIN of some.bin).</Description>
        <Navigation>Core::Email::PostMaster</Navigation>
        <Value>
            <Hash>
                <Item Key="Module">Kernel::System::PostMaster::Filter::CMD</Item>
                <Item Key="CMD">/usr/bin/some.bin</Item>
                <Item Key="Set">
                    <Hash>
                        <Item Key="X-OTRS-Ignore">yes</Item>
                    </Hash>
                </Item>
            </Hash>
        </Value>
    </Setting>
    <Setting Name="PostMaster::PreFilterModule###5-SpamAssassin" Required="0" Valid="0">
        <Description Translatable="1">Spam Assassin example setup. Ignores emails that are marked with SpamAssassin.</Description>
        <Navigation>Core::Email::PostMaster</Navigation>
        <Value>
            <Hash>
                <Item Key="Module">Kernel::System::PostMaster::Filter::CMD</Item>
                <Item Key="CMD">/usr/bin/spamassassin | grep -i "X-Spam-Status: yes"</Item>
                <Item Key="Set">
                    <Hash>
                        <Item Key="X-OTRS-Ignore">yes</Item>
                    </Hash>
                </Item>
            </Hash>
        </Value>
    </Setting>
    <Setting Name="PostMaster::PreFilterModule###6-SpamAssassin" Required="0" Valid="0">
        <Description Translatable="1">Spam Assassin example setup. Moves marked mails to spam queue.</Description>
        <Navigation>Core::Email::PostMaster</Navigation>
        <Value>
            <Hash>
                <Item Key="Module">Kernel::System::PostMaster::Filter::CMD</Item>
                <Item Key="CMD">/usr/bin/spamassassin | grep -i "X-Spam-Status: yes"</Item>
                <Item Key="Set">
                    <Hash>
                        <Item Key="X-OTRS-Queue">spam</Item>
                    </Hash>
                </Item>
            </Hash>
        </Value>
    </Setting>
    <Setting Name="PostMaster::PreFilterModule###000-MatchDBSource" Required="1" Valid="1">
        <Description Translatable="1">Module to use database filter storage.</Description>
        <Navigation>Core::Email::PostMaster</Navigation>
        <Value>
            <Hash>
                <Item Key="Module">Kernel::System::PostMaster::Filter::MatchDBSource</Item>
            </Hash>
        </Value>
    </Setting>
    <Setting Name="PostMaster::PreCreateFilterModule###000-FollowUpArticleVisibilityCheck" Required="0" Valid="1">
        <Description Translatable="1">Module to check if arrived emails should be marked as internal (because of original forwarded internal email). IsVisibleForCustomer and SenderType define the values for the arrived email/article.</Description>
        <Navigation>Core::Email::PostMaster</Navigation>
        <Value>
            <Hash>
                <Item Key="Module">Kernel::System::PostMaster::Filter::FollowUpArticleVisibilityCheck</Item>
                <Item Key="IsVisibleForCustomer" Translatable="1">0</Item>
                <Item Key="SenderType" Translatable="1">customer</Item>
            </Hash>
        </Value>
    </Setting>
    <Setting Name="PostMaster::PreFilterModule###000-ExternalTicketNumberRecognition1" Required="0" Valid="0">
        <Description Translatable="1">Recognize if a ticket is a follow-up to an existing ticket using an external ticket number. Note: the first capturing group from the 'NumberRegExp' expression will be used as the ticket number value.</Description>
        <Navigation>Core::Email::PostMaster</Navigation>
        <Value>
            <Hash>
                <Item Key="Module">Kernel::System::PostMaster::Filter::ExternalTicketNumberRecognition</Item>
                <Item Key="Name">Some Description</Item>
                <Item Key="FromAddressRegExp">\s*@example.com</Item>
                <Item Key="NumberRegExp">\s*Incident-(\d.*)\s*</Item>
                <Item Key="SearchInSubject">1</Item>
                <Item Key="SearchInBody">1</Item>
                <Item Key="TicketStateTypes">new;open</Item>
                <Item Key="DynamicFieldName">Name_X</Item>
                <Item Key="SenderType" Translatable="1">system</Item>
                <Item Key="IsVisibleForCustomer">1</Item>
            </Hash>
        </Value>
    </Setting>
    <Setting Name="PostMaster::PreFilterModule###000-ExternalTicketNumberRecognition2" Required="0" Valid="0">
        <Description Translatable="1">Recognize if a ticket is a follow-up to an existing ticket using an external ticket number. Note: the first capturing group from the 'NumberRegExp' expression will be used as the ticket number value.</Description>
        <Navigation>Core::Email::PostMaster</Navigation>
        <Value>
            <Hash>
                <Item Key="Module">Kernel::System::PostMaster::Filter::ExternalTicketNumberRecognition</Item>
                <Item Key="Name">Some Description</Item>
                <Item Key="FromAddressRegExp">\s*@example.com</Item>
                <Item Key="NumberRegExp">\s*Incident-(\d.*)\s*</Item>
                <Item Key="SearchInSubject">1</Item>
                <Item Key="SearchInBody">1</Item>
                <Item Key="TicketStateTypes">new;open</Item>
                <Item Key="DynamicFieldName">Name_X</Item>
                <Item Key="SenderType" Translatable="1">system</Item>
                <Item Key="IsVisibleForCustomer">1</Item>
            </Hash>
        </Value>
    </Setting>
    <Setting Name="PostMaster::PreFilterModule###000-ExternalTicketNumberRecognition3" Required="0" Valid="0">
        <Description Translatable="1">Recognize if a ticket is a follow-up to an existing ticket using an external ticket number. Note: the first capturing group from the 'NumberRegExp' expression will be used as the ticket number value.</Description>
        <Navigation>Core::Email::PostMaster</Navigation>
        <Value>
            <Hash>
                <Item Key="Module">Kernel::System::PostMaster::Filter::ExternalTicketNumberRecognition</Item>
                <Item Key="Name">Some Description</Item>
                <Item Key="FromAddressRegExp">\s*@example.com</Item>
                <Item Key="NumberRegExp">\s*Incident-(\d.*)\s*</Item>
                <Item Key="SearchInSubject">1</Item>
                <Item Key="SearchInBody">1</Item>
                <Item Key="TicketStateTypes">new;open</Item>
                <Item Key="DynamicFieldName">Name_X</Item>
                <Item Key="SenderType" Translatable="1">system</Item>
                <Item Key="IsVisibleForCustomer">1</Item>
            </Hash>
        </Value>
    </Setting>
    <Setting Name="PostMaster::PreFilterModule###000-ExternalTicketNumberRecognition4" Required="0" Valid="0">
        <Description Translatable="1">Recognize if a ticket is a follow-up to an existing ticket using an external ticket number. Note: the first capturing group from the 'NumberRegExp' expression will be used as the ticket number value.</Description>
        <Navigation>Core::Email::PostMaster</Navigation>
        <Value>
            <Hash>
                <Item Key="Module">Kernel::System::PostMaster::Filter::ExternalTicketNumberRecognition</Item>
                <Item Key="Name">Some Description</Item>
                <Item Key="FromAddressRegExp">\s*@example.com</Item>
                <Item Key="NumberRegExp">\s*Incident-(\d.*)\s*</Item>
                <Item Key="SearchInSubject">1</Item>
                <Item Key="SearchInBody">1</Item>
                <Item Key="TicketStateTypes">new;open</Item>
                <Item Key="DynamicFieldName">Name_X</Item>
                <Item Key="SenderType" Translatable="1">system</Item>
                <Item Key="IsVisibleForCustomer">1</Item>
            </Hash>
        </Value>
    </Setting>
    <Setting Name="PostMaster::PreFilterModule###000-DecryptBody" Required="0" Valid="0">
        <Description Translatable="1">Module to filter encrypted bodies of incoming messages.</Description>
        <Navigation>Core::Email::PostMaster</Navigation>
        <Value>
            <Hash>
                <Item Key="Module">Kernel::System::PostMaster::Filter::Decrypt</Item>
                <Item Key="StoreDecryptedBody">0</Item>
            </Hash>
        </Value>
    </Setting>
    <Setting Name="PostMaster::PreFilterModule###000-SMIMEFetchFromCustomer" Required="0" Valid="1">
        <Description Translatable="1">Module to fetch customer users SMIME certificates of incoming messages.</Description>
        <Navigation>Core::Email::PostMaster</Navigation>
        <Value>
            <Hash>
                <Item Key="Module">Kernel::System::PostMaster::Filter::SMIMEFetchFromCustomer</Item>
            </Hash>
        </Value>
    </Setting>
    <Setting Name="PostMaster::PreFilterModule###000-DetectBounceEmail" Required="0" Valid="1">
        <Description Translatable="1">Module to check if a incoming e-mail message is bounce.</Description>
        <Navigation>Core::Email::PostMaster</Navigation>
        <Value>
            <Hash>
                <Item Key="Module">Kernel::System::PostMaster::Filter::DetectBounceEmail</Item>
            </Hash>
        </Value>
    </Setting>
    <Setting Name="PostMaster::PreFilterModule###000-DetectAttachment" Required="0" Valid="1">
        <Description Translatable="1">Module used to detect if attachments are present.</Description>
        <Navigation>Core::Email::PostMaster</Navigation>
        <Value>
            <Hash>
                <Item Key="Module">Kernel::System::PostMaster::Filter::DetectAttachment</Item>
            </Hash>
        </Value>
    </Setting>
    <Setting Name="PostMaster::CheckFollowUpModule###0000-BounceEmail" Required="0" Valid="1">
        <Description Translatable="1">Executes follow-up checks on OTRS Header 'X-OTRS-Bounce'.</Description>
        <Navigation>Core::Email::PostMaster</Navigation>
        <Value>
            <Hash>
                <Item Key="Module">Kernel::System::PostMaster::FollowUpCheck::BounceEmail</Item>
            </Hash>
        </Value>
    </Setting>
    <Setting Name="PostMaster::CheckFollowUpModule###0100-Subject" Required="0" Valid="1">
        <Description Translatable="1">Checks if an E-Mail is a followup to an existing ticket by searching the subject for a valid ticket number.</Description>
        <Navigation>Core::Email::PostMaster</Navigation>
        <Value>
            <Hash>
                <Item Key="Module">Kernel::System::PostMaster::FollowUpCheck::Subject</Item>
            </Hash>
        </Value>
    </Setting>
    <Setting Name="PostMaster::CheckFollowUpModule###0200-References" Required="0" Valid="1">
        <Description Translatable="1">Executes follow-up checks on In-Reply-To or References headers for mails that don't have a ticket number in the subject.</Description>
        <Navigation>Core::Email::PostMaster</Navigation>
        <Value>
            <Hash>
                <Item Key="Module">Kernel::System::PostMaster::FollowUpCheck::References</Item>
            </Hash>
        </Value>
    </Setting>
    <Setting Name="PostMaster::CheckFollowUpModule###0300-Body" Required="0" Valid="0">
        <Description Translatable="1">Executes follow-up checks on email body for mails that don't have a ticket number in the subject.</Description>
        <Navigation>Core::Email::PostMaster</Navigation>
        <Value>
            <Hash>
                <Item Key="Module">Kernel::System::PostMaster::FollowUpCheck::Body</Item>
            </Hash>
        </Value>
    </Setting>
    <Setting Name="PostMaster::CheckFollowUpModule###0400-Attachments" Required="0" Valid="0">
        <Description Translatable="1">Executes follow-up checks on attachment contents for mails that don't have a ticket number in the subject.</Description>
        <Navigation>Core::Email::PostMaster</Navigation>
        <Value>
            <Hash>
                <Item Key="Module">Kernel::System::PostMaster::FollowUpCheck::Attachments</Item>
            </Hash>
        </Value>
    </Setting>
    <Setting Name="PostMaster::CheckFollowUpModule###0500-RawEmail" Required="0" Valid="0">
        <Description Translatable="1">Executes follow-up checks on the raw source email for mails that don't have a ticket number in the subject.</Description>
        <Navigation>Core::Email::PostMaster</Navigation>
        <Value>
            <Hash>
                <Item Key="Module">Kernel::System::PostMaster::FollowUpCheck::RawEmail</Item>
            </Hash>
        </Value>
    </Setting>
    <Setting Name="PostMaster::NewTicket::AutoAssignCustomerIDForUnknownCustomers" Required="1" Valid="1">
        <Description Translatable="1">Controls if CustomerID is automatically copied from the sender address for unknown customers.</Description>
        <Navigation>Core::Email::PostMaster</Navigation>
        <Value>
            <Item ValueType="Checkbox">1</Item>
        </Value>
    </Setting>
    <Setting Name="SendNoAutoResponseRegExp" Required="1" Valid="1">
        <Description Translatable="1">If this regex matches, no message will be send by the autoresponder.</Description>
        <Navigation>Core::Email::PostMaster</Navigation>
        <Value>
            <Item ValueType="String" ValueRegex="">(MAILER-DAEMON|postmaster|abuse)@.+?\..+?</Item>
        </Value>
    </Setting>
    <Setting Name="AutoResponseForWebTickets" Required="1" Valid="1">
        <Description Translatable="1">If this option is enabled, tickets created via the web interface, via Customers or Agents, will receive an autoresponse if configured. If this option is not enabled, no autoresponses will be sent.</Description>
        <Navigation>Core::Email::PostMaster</Navigation>
        <Value>
            <Item ValueType="Checkbox">1</Item>
        </Value>
    </Setting>
    <Setting Name="LinkObject::PossibleLink###0200" Required="0" Valid="1">
        <Description Translatable="1">Links 2 tickets with a "Normal" type link.</Description>
        <Navigation>Core::LinkObject</Navigation>
        <Value>
            <Hash>
                <Item Key="Object1">Ticket</Item>
                <Item Key="Object2">Ticket</Item>
                <Item Key="Type">Normal</Item>
            </Hash>
        </Value>
    </Setting>
    <Setting Name="LinkObject::PossibleLink###0201" Required="0" Valid="1">
        <Description Translatable="1">Links 2 tickets with a "ParentChild" type link.</Description>
        <Navigation>Core::LinkObject</Navigation>
        <Value>
            <Hash>
                <Item Key="Object1">Ticket</Item>
                <Item Key="Object2">Ticket</Item>
                <Item Key="Type">ParentChild</Item>
            </Hash>
        </Value>
    </Setting>
    <Setting Name="LinkObject::IgnoreLinkedTicketStateTypes" Required="0" Valid="1">
        <Description Translatable="1">Defines, which tickets of which ticket state types should not be listed in linked ticket lists.</Description>
        <Navigation>Core::LinkObject</Navigation>
        <Value>
            <Array>
                <Item Translatable="1">merged</Item>
                <Item Translatable="1">removed</Item>
            </Array>
        </Value>
    </Setting>
    <Setting Name="LinkObject::StrikeThroughLinkedTicketStateTypes" Required="0" Valid="1">
        <Description Translatable="1">For these state types the ticket numbers are striked through in the link table.</Description>
        <Navigation>Core::LinkObject</Navigation>
        <Value>
            <Array>
                <Item>merged</Item>
            </Array>
        </Value>
    </Setting>
    <Setting Name="Stats::DynamicObjectRegistration###Ticket" Required="0" Valid="1">
        <Description Translatable="1">Module to generate ticket statistics.</Description>
        <Navigation>Core::Stats</Navigation>
        <Value>
            <Hash>
                <Item Key="Module">Kernel::System::Stats::Dynamic::Ticket</Item>
            </Hash>
        </Value>
    </Setting>
    <Setting Name="Stats::DynamicObjectRegistration###TicketList" Required="0" Valid="1">
        <Description Translatable="1">Determines if the statistics module may generate ticket lists.</Description>
        <Navigation>Core::Stats</Navigation>
        <Value>
            <Hash>
                <Item Key="Module">Kernel::System::Stats::Dynamic::TicketList</Item>
            </Hash>
        </Value>
    </Setting>
    <Setting Name="Stats::DynamicObjectRegistration###TicketAccountedTime" Required="0" Valid="1">
        <Description Translatable="1">Module to generate accounted time ticket statistics.</Description>
        <Navigation>Core::Stats</Navigation>
        <Value>
            <Hash>
                <Item Key="Module">Kernel::System::Stats::Dynamic::TicketAccountedTime</Item>
            </Hash>
        </Value>
    </Setting>
    <Setting Name="Stats::DynamicObjectRegistration###TicketSolutionResponseTime" Required="0" Valid="1">
        <Description Translatable="1">Module to generate ticket solution and response time statistics.</Description>
        <Navigation>Core::Stats</Navigation>
        <Value>
            <Hash>
                <Item Key="Module">Kernel::System::Stats::Dynamic::TicketSolutionResponseTime</Item>
            </Hash>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::HTMLArticleHeightDefault" UserPreferencesGroup="Advanced" UserModificationPossible="1" Required="1" Valid="1">
        <Description Translatable="1">Set the default height (in pixels) of inline HTML articles in AgentTicketZoom.</Description>
        <Navigation>Frontend::Agent::View::TicketZoom</Navigation>
        <Value>
            <Item ValueType="String" ValueRegex="^[0-9]{1,4}$">100</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::HTMLArticleHeightMax" UserPreferencesGroup="Advanced" UserModificationPossible="1" Required="1" Valid="1">
        <Description Translatable="1">Set the maximum height (in pixels) of inline HTML articles in AgentTicketZoom.</Description>
        <Navigation>Frontend::Agent::View::TicketZoom</Navigation>
        <Value>
            <Item ValueType="String" ValueRegex="^[0-9]{1,5}$">2500</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::MaxArticlesZoomExpand" Required="1" Valid="1">
        <Description Translatable="1">The maximal number of articles expanded on a single page in AgentTicketZoom.</Description>
        <Navigation>Frontend::Agent::View::TicketZoom</Navigation>
        <Value>
            <Item ValueType="String" ValueRegex="^[0-9]{1,5}$">400</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::MaxArticlesPerPage" UserPreferencesGroup="Advanced" UserModificationPossible="1" Required="1" Valid="1">
        <Description Translatable="1">The maximal number of articles shown on a single page in AgentTicketZoom.</Description>
        <Navigation>Frontend::Agent::View::TicketZoom</Navigation>
        <Value>
            <Item ValueType="String" ValueRegex="^[0-9]{1,5}$">1000</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::ZoomRichTextForce" UserPreferencesGroup="Advanced" UserModificationPossible="1" Required="1" Valid="1">
        <Description Translatable="1">Show article as rich text even if rich text writing is disabled.</Description>
        <Navigation>Frontend::Agent::View::TicketZoom</Navigation>
        <Value>
            <Item ValueType="Select" SelectedID="1">
                <Item ValueType="Option" Value="0" Translatable="1">Based on global RichText setting</Item>
                <Item ValueType="Option" Value="1" Translatable="1">Always show RichText if available</Item>
            </Item>
        </Value>
    </Setting>
    <Setting Name="Frontend::Module###AdminDynamicField" Required="0" Valid="1">
        <Description Translatable="1">Frontend module registration for the agent interface.</Description>
        <Navigation>Frontend::Admin::ModuleRegistration</Navigation>
        <Value>
            <Item ValueType="FrontendRegistration">
                <Hash>
                    <Item Key="GroupRo">
                        <Array>
                        </Array>
                    </Item>
                    <Item Key="Group">
                        <Array>
                            <Item>admin</Item>
                        </Array>
                    </Item>
                    <Item Key="Description" Translatable="1">This module is part of the admin area of OTRS.</Item>
                    <Item Key="Title" Translatable="1">Dynamic Fields GUI</Item>
                    <Item Key="NavBarName">Admin</Item>
                </Hash>
            </Item>
        </Value>
    </Setting>
    <Setting Name="Loader::Module::AdminDynamicField###002-Ticket" Required="0" Valid="1">
        <Description Translatable="1">Loader module registration for the agent interface.</Description>
        <Navigation>Frontend::Admin::ModuleRegistration::Loader</Navigation>
        <Value>
            <Hash>
                <Item Key="CSS">
                    <Array>
                        <Item>Core.Agent.Admin.DynamicField.css</Item>
                    </Array>
                </Item>
                <Item Key="JavaScript">
                    <Array>
                        <Item>Core.Agent.Admin.DynamicField.js</Item>
                        <Item>Core.Agent.Admin.SysConfig.Entity.js</Item>
                    </Array>
                </Item>
            </Hash>
        </Value>
    </Setting>
    <Setting Name="Frontend::Navigation###AdminDynamicField###002-Ticket" Required="0" Valid="0">
        <Description Translatable="1">Main menu item registration.</Description>
        <Navigation>Frontend::Admin::ModuleRegistration::MainMenu</Navigation>
        <Value>
            <Array>
                <DefaultItem ValueType="FrontendNavigation">
                    <Hash>
                    </Hash>
                </DefaultItem>
            </Array>
        </Value>
    </Setting>
    <Setting Name="Frontend::NavigationModule###AdminDynamicField" Required="0" Valid="1">
        <Description Translatable="1">Admin area navigation for the agent interface.</Description>
        <Navigation>Frontend::Admin::ModuleRegistration::AdminOverview</Navigation>
        <Value>
            <Hash>
                <Item Key="Group">
                    <Array>
                        <Item>admin</Item>
                    </Array>
                </Item>
                <Item Key="GroupRo">
                    <Array>
                    </Array>
                </Item>
                <Item Key="Module">Kernel::Output::HTML::NavBar::ModuleAdmin</Item>
                <Item Key="Name" Translatable="1">Dynamic Fields</Item>
                <Item Key="Block">Automation</Item>
                <Item Key="Description" Translatable="1">Create and manage dynamic fields.</Item>
                <Item Key="IconBig">fa-align-left</Item>
                <Item Key="IconSmall"></Item>
            </Hash>
        </Value>
    </Setting>
    <Setting Name="PreferencesGroups###DynamicFieldsOverviewPageShown" Required="0" Valid="1">
        <Description Translatable="1">Parameters for the pages (in which the dynamic fields are shown) of the dynamic fields overview. Please note: setting 'Active' to 0 will only prevent agents from editing settings of this group in their personal preferences, but will still allow administrators to edit the settings of another user's behalf. Use 'PreferenceGroup' to control in which area these settings should be shown in the user interface.</Description>
        <Navigation>Frontend::Agent::View::Preferences</Navigation>
        <Value>
            <Hash>
                <Item Key="Module">Kernel::Output::HTML::Preferences::Generic</Item>
                <Item Key="PreferenceGroup">Miscellaneous</Item>
                <Item Key="Label" Translatable="1">Dynamic Fields Overview Limit</Item>
                <Item Key="Desc" Translatable="1">Dynamic fields limit per page for Dynamic Fields Overview.</Item>
                <Item Key="Key" Translatable="1"></Item>
                <Item Key="Data">
                    <Hash>
                        <Item Key="10">10</Item>
                        <Item Key="15">15</Item>
                        <Item Key="20">20</Item>
                        <Item Key="25">25</Item>
                        <Item Key="30">30</Item>
                        <Item Key="35">35</Item>
                    </Hash>
                </Item>
                <Item Key="DataSelected">25</Item>
                <Item Key="PrefKey">AdminDynamicFieldsOverviewPageShown</Item>
                <Item Key="Prio">8000</Item>
                <Item Key="Active">0</Item>
            </Hash>
        </Value>
    </Setting>
    <Setting Name="Frontend::Module###AdminDynamicFieldText" Required="0" Valid="1">
        <Description Translatable="1">Frontend module registration for the agent interface.</Description>
        <Navigation>Frontend::Admin::ModuleRegistration</Navigation>
        <Value>
            <Item ValueType="FrontendRegistration">
                <Hash>
                    <Item Key="GroupRo">
                        <Array>
                        </Array>
                    </Item>
                    <Item Key="Group">
                        <Array>
                            <Item>admin</Item>
                        </Array>
                    </Item>
                    <Item Key="Description" Translatable="1">This module is part of the admin area of OTRS.</Item>
                    <Item Key="Title" Translatable="1">Dynamic Fields Text Backend GUI</Item>
                    <Item Key="NavBarName"></Item>
                </Hash>
            </Item>
        </Value>
    </Setting>
    <Setting Name="Loader::Module::AdminDynamicFieldText###002-Ticket" Required="0" Valid="1">
        <Description Translatable="1">Loader module registration for the agent interface.</Description>
        <Navigation>Frontend::Admin::ModuleRegistration::Loader</Navigation>
        <Value>
            <Hash>
                <Item Key="JavaScript">
                    <Array>
                        <Item>Core.Agent.Admin.DynamicField.js</Item>
                        <Item>Core.Agent.Admin.DynamicFieldText.js</Item>
                        <Item>Core.Agent.Admin.SysConfig.Entity.js</Item>
                    </Array>
                </Item>
            </Hash>
        </Value>
    </Setting>
    <Setting Name="Frontend::Module###AdminDynamicFieldCheckbox" Required="0" Valid="1">
        <Description Translatable="1">Frontend module registration for the agent interface.</Description>
        <Navigation>Frontend::Admin::ModuleRegistration</Navigation>
        <Value>
            <Item ValueType="FrontendRegistration">
                <Hash>
                    <Item Key="GroupRo">
                        <Array>
                        </Array>
                    </Item>
                    <Item Key="Group">
                        <Array>
                            <Item>admin</Item>
                        </Array>
                    </Item>
                    <Item Key="Description" Translatable="1">This module is part of the admin area of OTRS.</Item>
                    <Item Key="Title" Translatable="1">Dynamic Fields Checkbox Backend GUI</Item>
                    <Item Key="NavBarName"></Item>
                </Hash>
            </Item>
        </Value>
    </Setting>
    <Setting Name="Loader::Module::AdminDynamicFieldCheckbox###002-Ticket" Required="0" Valid="1">
        <Description Translatable="1">Loader module registration for the agent interface.</Description>
        <Navigation>Frontend::Admin::ModuleRegistration::Loader</Navigation>
        <Value>
            <Hash>
                <Item Key="JavaScript">
                    <Array>
                        <Item>Core.Agent.Admin.DynamicField.js</Item>
                        <Item>Core.Agent.Admin.DynamicFieldCheckbox.js</Item>
                        <Item>Core.Agent.Admin.SysConfig.Entity.js</Item>
                    </Array>
                </Item>
            </Hash>
        </Value>
    </Setting>
    <Setting Name="Frontend::Module###AdminDynamicFieldDropdown" Required="0" Valid="1">
        <Description Translatable="1">Frontend module registration for the agent interface.</Description>
        <Navigation>Frontend::Admin::ModuleRegistration</Navigation>
        <Value>
            <Item ValueType="FrontendRegistration">
                <Hash>
                    <Item Key="GroupRo">
                        <Array>
                        </Array>
                    </Item>
                    <Item Key="Group">
                        <Array>
                            <Item>admin</Item>
                        </Array>
                    </Item>
                    <Item Key="Description" Translatable="1">This module is part of the admin area of OTRS.</Item>
                    <Item Key="Title" Translatable="1">Dynamic Fields Drop-down Backend GUI</Item>
                    <Item Key="NavBarName"></Item>
                </Hash>
            </Item>
        </Value>
    </Setting>
    <Setting Name="Loader::Module::AdminDynamicFieldDropdown###002-Ticket" Required="0" Valid="1">
        <Description Translatable="1">Loader module registration for the agent interface.</Description>
        <Navigation>Frontend::Admin::ModuleRegistration::Loader</Navigation>
        <Value>
            <Hash>
                <Item Key="CSS">
                    <Array>
                        <Item>Core.Agent.Admin.DynamicField.css</Item>
                    </Array>
                </Item>
                <Item Key="JavaScript">
                    <Array>
                        <Item>Core.Agent.Admin.DynamicField.js</Item>
                        <Item>Core.Agent.Admin.DynamicFieldDropdown.js</Item>
                        <Item>Core.Agent.Admin.SysConfig.Entity.js</Item>
                    </Array>
                </Item>
            </Hash>
        </Value>
    </Setting>
    <Setting Name="Frontend::Module###AdminDynamicFieldDateTime" Required="0" Valid="1">
        <Description Translatable="1">Frontend module registration for the agent interface.</Description>
        <Navigation>Frontend::Admin::ModuleRegistration</Navigation>
        <Value>
            <Item ValueType="FrontendRegistration">
                <Hash>
                    <Item Key="GroupRo">
                        <Array>
                        </Array>
                    </Item>
                    <Item Key="Group">
                        <Array>
                            <Item>admin</Item>
                        </Array>
                    </Item>
                    <Item Key="Description" Translatable="1">This module is part of the admin area of OTRS.</Item>
                    <Item Key="Title" Translatable="1">Dynamic Fields Date Time Backend GUI</Item>
                    <Item Key="NavBarName"></Item>
                </Hash>
            </Item>
        </Value>
    </Setting>
    <Setting Name="Loader::Module::AdminDynamicFieldDateTime###002-Ticket" Required="0" Valid="1">
        <Description Translatable="1">Loader module registration for the agent interface.</Description>
        <Navigation>Frontend::Admin::ModuleRegistration::Loader</Navigation>
        <Value>
            <Hash>
                <Item Key="CSS">
                    <Array>
                        <Item>Core.Agent.Admin.DynamicField.css</Item>
                    </Array>
                </Item>
                <Item Key="JavaScript">
                    <Array>
                        <Item>Core.Agent.Admin.DynamicField.js</Item>
                        <Item>Core.Agent.Admin.DynamicFieldDateTime.js</Item>
                        <Item>Core.Agent.Admin.SysConfig.Entity.js</Item>
                    </Array>
                </Item>
            </Hash>
        </Value>
    </Setting>
    <Setting Name="Frontend::Module###AdminDynamicFieldMultiselect" Required="0" Valid="1">
        <Description Translatable="1">Frontend module registration for the agent interface.</Description>
        <Navigation>Frontend::Admin::ModuleRegistration</Navigation>
        <Value>
            <Item ValueType="FrontendRegistration">
                <Hash>
                    <Item Key="GroupRo">
                        <Array>
                        </Array>
                    </Item>
                    <Item Key="Group">
                        <Array>
                            <Item>admin</Item>
                        </Array>
                    </Item>
                    <Item Key="Description" Translatable="1">This module is part of the admin area of OTRS.</Item>
                    <Item Key="Title" Translatable="1">Dynamic Fields Multiselect Backend GUI</Item>
                    <Item Key="NavBarName"></Item>
                </Hash>
            </Item>
        </Value>
    </Setting>
    <Setting Name="Loader::Module::AdminDynamicFieldMultiselect###002-Ticket" Required="0" Valid="1">
        <Description Translatable="1">Loader module registration for the agent interface.</Description>
        <Navigation>Frontend::Admin::ModuleRegistration::Loader</Navigation>
        <Value>
            <Hash>
                <Item Key="CSS">
                    <Array>
                        <Item>Core.Agent.Admin.DynamicField.css</Item>
                    </Array>
                </Item>
                <Item Key="JavaScript">
                    <Array>
                        <Item>Core.Agent.Admin.DynamicField.js</Item>
                        <Item>Core.Agent.Admin.DynamicFieldMultiselect.js</Item>
                        <Item>Core.Agent.Admin.SysConfig.Entity.js</Item>
                    </Array>
                </Item>
            </Hash>
        </Value>
    </Setting>
    <Setting Name="DynamicFields::ObjectType###Article" Required="0" Valid="1">
        <Description Translatable="1">DynamicField object registration.</Description>
        <Navigation>Core::DynamicFields::ObjectTypeRegistration</Navigation>
        <Value>
            <Hash>
                <Item Key="DisplayName" Translatable="1">Article</Item>
                <Item Key="Module">Kernel::System::DynamicField::ObjectType::Article</Item>
                <Item Key="Prio">110</Item>
            </Hash>
        </Value>
    </Setting>
    <Setting Name="DynamicFields::ObjectType###Ticket" Required="0" Valid="1">
        <Description Translatable="1">DynamicField object registration.</Description>
        <Navigation>Core::DynamicFields::ObjectTypeRegistration</Navigation>
        <Value>
            <Hash>
                <Item Key="DisplayName" Translatable="1">Ticket</Item>
                <Item Key="Module">Kernel::System::DynamicField::ObjectType::Ticket</Item>
                <Item Key="Prio">100</Item>
            </Hash>
        </Value>
    </Setting>
    <Setting Name="DynamicFields::Driver###Text" Required="0" Valid="1">
        <Description Translatable="1">DynamicField backend registration.</Description>
        <Navigation>Core::DynamicFields::DriverRegistration</Navigation>
        <Value>
            <Hash>
                <Item Key="DisplayName" Translatable="1">Text</Item>
                <Item Key="Module">Kernel::System::DynamicField::Driver::Text</Item>
                <Item Key="ConfigDialog">AdminDynamicFieldText</Item>
            </Hash>
        </Value>
    </Setting>
    <Setting Name="DynamicFields::Driver###TextArea" Required="0" Valid="1">
        <Description Translatable="1">DynamicField backend registration.</Description>
        <Navigation>Core::DynamicFields::DriverRegistration</Navigation>
        <Value>
            <Hash>
                <Item Key="DisplayName" Translatable="1">Textarea</Item>
                <Item Key="Module">Kernel::System::DynamicField::Driver::TextArea</Item>
                <Item Key="ConfigDialog">AdminDynamicFieldText</Item>
            </Hash>
        </Value>
    </Setting>
    <Setting Name="DynamicFields::Driver###Checkbox" Required="0" Valid="1">
        <Description Translatable="1">DynamicField backend registration.</Description>
        <Navigation>Core::DynamicFields::DriverRegistration</Navigation>
        <Value>
            <Hash>
                <Item Key="DisplayName" Translatable="1">Checkbox</Item>
                <Item Key="Module">Kernel::System::DynamicField::Driver::Checkbox</Item>
                <Item Key="ConfigDialog">AdminDynamicFieldCheckbox</Item>
            </Hash>
        </Value>
    </Setting>
    <Setting Name="DynamicFields::Driver###Dropdown" Required="0" Valid="1">
        <Description Translatable="1">DynamicField backend registration.</Description>
        <Navigation>Core::DynamicFields::DriverRegistration</Navigation>
        <Value>
            <Hash>
                <Item Key="DisplayName" Translatable="1">Dropdown</Item>
                <Item Key="Module">Kernel::System::DynamicField::Driver::Dropdown</Item>
                <Item Key="ConfigDialog">AdminDynamicFieldDropdown</Item>
            </Hash>
        </Value>
    </Setting>
    <Setting Name="DynamicFields::Driver###DateTime" Required="0" Valid="1">
        <Description Translatable="1">DynamicField backend registration.</Description>
        <Navigation>Core::DynamicFields::DriverRegistration</Navigation>
        <Value>
            <Hash>
                <Item Key="DisplayName" Translatable="1">Date / Time</Item>
                <Item Key="Module">Kernel::System::DynamicField::Driver::DateTime</Item>
                <Item Key="ConfigDialog">AdminDynamicFieldDateTime</Item>
            </Hash>
        </Value>
    </Setting>
    <Setting Name="DynamicFields::Driver###Date" Required="0" Valid="1">
        <Description Translatable="1">DynamicField backend registration.</Description>
        <Navigation>Core::DynamicFields::DriverRegistration</Navigation>
        <Value>
            <Hash>
                <Item Key="DisplayName" Translatable="1">Date</Item>
                <Item Key="Module">Kernel::System::DynamicField::Driver::Date</Item>
                <Item Key="ConfigDialog">AdminDynamicFieldDateTime</Item>
            </Hash>
        </Value>
    </Setting>
    <Setting Name="DynamicFields::Driver###Multiselect" Required="0" Valid="1">
        <Description Translatable="1">DynamicField backend registration.</Description>
        <Navigation>Core::DynamicFields::DriverRegistration</Navigation>
        <Value>
            <Hash>
                <Item Key="DisplayName" Translatable="1">Multiselect</Item>
                <Item Key="Module">Kernel::System::DynamicField::Driver::Multiselect</Item>
                <Item Key="ConfigDialog">AdminDynamicFieldMultiselect</Item>
                <Item Key="ItemSeparator">, </Item>
            </Hash>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketClose###DynamicField" Required="0" Valid="1">
        <Description Translatable="1">Dynamic fields shown in the ticket close screen of the agent interface.</Description>
        <Navigation>Frontend::Agent::View::TicketClose</Navigation>
        <Value>
            <Hash>
                <DefaultItem ValueType="Select">
                    <Item ValueType="Option" Value="0" Translatable="1">0 - Disabled</Item>
                    <Item ValueType="Option" Value="1" Translatable="1">1 - Enabled</Item>
                    <Item ValueType="Option" Value="2" Translatable="1">2 - Enabled and required</Item>
                </DefaultItem>
            </Hash>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketCompose###DynamicField" Required="0" Valid="1">
        <Description Translatable="1">Dynamic fields shown in the ticket compose screen of the agent interface.</Description>
        <Navigation>Frontend::Agent::View::TicketCompose</Navigation>
        <Value>
            <Hash>
                <DefaultItem ValueType="Select">
                    <Item ValueType="Option" Value="0" Translatable="1">0 - Disabled</Item>
                    <Item ValueType="Option" Value="1" Translatable="1">1 - Enabled</Item>
                    <Item ValueType="Option" Value="2" Translatable="1">2 - Enabled and required</Item>
                </DefaultItem>
            </Hash>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketEmail###DynamicField" Required="0" Valid="1">
        <Description Translatable="1">Dynamic fields shown in the ticket email screen of the agent interface.</Description>
        <Navigation>Frontend::Agent::View::TicketEmailNew</Navigation>
        <Value>
            <Hash>
                <DefaultItem ValueType="Select">
                    <Item ValueType="Option" Value="0" Translatable="1">0 - Disabled</Item>
                    <Item ValueType="Option" Value="1" Translatable="1">1 - Enabled</Item>
                    <Item ValueType="Option" Value="2" Translatable="1">2 - Enabled and required</Item>
                </DefaultItem>
            </Hash>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketFreeText###DynamicField" Required="0" Valid="1">
        <Description Translatable="1">Dynamic fields shown in the ticket free text screen of the agent interface.</Description>
        <Navigation>Frontend::Agent::View::TicketFreeText</Navigation>
        <Value>
            <Hash>
                <DefaultItem ValueType="Select">
                    <Item ValueType="Option" Value="0" Translatable="1">0 - Disabled</Item>
                    <Item ValueType="Option" Value="1" Translatable="1">1 - Enabled</Item>
                    <Item ValueType="Option" Value="2" Translatable="1">2 - Enabled and required</Item>
                </DefaultItem>
            </Hash>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketForward###DynamicField" Required="0" Valid="1">
        <Description Translatable="1">Dynamic fields shown in the ticket forward screen of the agent interface.</Description>
        <Navigation>Frontend::Agent::View::TicketForward</Navigation>
        <Value>
            <Hash>
                <DefaultItem ValueType="Select">
                    <Item ValueType="Option" Value="0" Translatable="1">0 - Disabled</Item>
                    <Item ValueType="Option" Value="1" Translatable="1">1 - Enabled</Item>
                    <Item ValueType="Option" Value="2" Translatable="1">2 - Enabled and required</Item>
                </DefaultItem>
            </Hash>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketEmailOutbound###DynamicField" Required="0" Valid="1">
        <Description Translatable="1">Dynamic fields shown in the email outbound screen of the agent interface.</Description>
        <Navigation>Frontend::Agent::View::TicketEmailOutbound</Navigation>
        <Value>
            <Hash>
                <DefaultItem ValueType="Select">
                    <Item ValueType="Option" Value="0" Translatable="1">0 - Disabled</Item>
                    <Item ValueType="Option" Value="1" Translatable="1">1 - Enabled</Item>
                    <Item ValueType="Option" Value="2" Translatable="1">2 - Enabled and required</Item>
                </DefaultItem>
            </Hash>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketMove###DynamicField" Required="0" Valid="1">
        <Description Translatable="1">Dynamic fields shown in the ticket move screen of the agent interface.</Description>
        <Navigation>Frontend::Agent::View::TicketMove</Navigation>
        <Value>
            <Hash>
                <DefaultItem ValueType="Select">
                    <Item ValueType="Option" Value="0" Translatable="1">0 - Disabled</Item>
                    <Item ValueType="Option" Value="1" Translatable="1">1 - Enabled</Item>
                    <Item ValueType="Option" Value="2" Translatable="1">2 - Enabled and required</Item>
                </DefaultItem>
            </Hash>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketNote###DynamicField" Required="0" Valid="1">
        <Description Translatable="1">Dynamic fields shown in the ticket note screen of the agent interface.</Description>
        <Navigation>Frontend::Agent::View::TicketNote</Navigation>
        <Value>
            <Hash>
                <DefaultItem ValueType="Select">
                    <Item ValueType="Option" Value="0" Translatable="1">0 - Disabled</Item>
                    <Item ValueType="Option" Value="1" Translatable="1">1 - Enabled</Item>
                    <Item ValueType="Option" Value="2" Translatable="1">2 - Enabled and required</Item>
                </DefaultItem>
            </Hash>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketOwner###DynamicField" Required="0" Valid="1">
        <Description Translatable="1">Dynamic fields shown in the ticket owner screen of the agent interface.</Description>
        <Navigation>Frontend::Agent::View::TicketOwner</Navigation>
        <Value>
            <Hash>
                <DefaultItem ValueType="Select">
                    <Item ValueType="Option" Value="0" Translatable="1">0 - Disabled</Item>
                    <Item ValueType="Option" Value="1" Translatable="1">1 - Enabled</Item>
                    <Item ValueType="Option" Value="2" Translatable="1">2 - Enabled and required</Item>
                </DefaultItem>
            </Hash>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketPending###DynamicField" Required="0" Valid="1">
        <Description Translatable="1">Dynamic fields shown in the ticket pending screen of the agent interface.</Description>
        <Navigation>Frontend::Agent::View::TicketPending</Navigation>
        <Value>
            <Hash>
                <DefaultItem ValueType="Select">
                    <Item ValueType="Option" Value="0" Translatable="1">0 - Disabled</Item>
                    <Item ValueType="Option" Value="1" Translatable="1">1 - Enabled</Item>
                    <Item ValueType="Option" Value="2" Translatable="1">2 - Enabled and required</Item>
                </DefaultItem>
            </Hash>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketPhone###DynamicField" Required="0" Valid="1">
        <Description Translatable="1">Dynamic fields shown in the ticket phone screen of the agent interface.</Description>
        <Navigation>Frontend::Agent::View::TicketPhoneNew</Navigation>
        <Value>
            <Hash>
                <DefaultItem ValueType="Select">
                    <Item ValueType="Option" Value="0" Translatable="1">0 - Disabled</Item>
                    <Item ValueType="Option" Value="1" Translatable="1">1 - Enabled</Item>
                    <Item ValueType="Option" Value="2" Translatable="1">2 - Enabled and required</Item>
                </DefaultItem>
            </Hash>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketPhoneInbound###DynamicField" Required="0" Valid="1">
        <Description Translatable="1">Dynamic fields shown in the ticket phone inbound screen of the agent interface.</Description>
        <Navigation>Frontend::Agent::View::TicketPhoneInbound</Navigation>
        <Value>
            <Hash>
                <DefaultItem ValueType="Select">
                    <Item ValueType="Option" Value="0" Translatable="1">0 - Disabled</Item>
                    <Item ValueType="Option" Value="1" Translatable="1">1 - Enabled</Item>
                    <Item ValueType="Option" Value="2" Translatable="1">2 - Enabled and required</Item>
                </DefaultItem>
            </Hash>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketPhoneOutbound###DynamicField" Required="0" Valid="1">
        <Description Translatable="1">Dynamic fields shown in the ticket phone outbound screen of the agent interface.</Description>
        <Navigation>Frontend::Agent::View::TicketPhoneOutbound</Navigation>
        <Value>
            <Hash>
                <DefaultItem ValueType="Select">
                    <Item ValueType="Option" Value="0" Translatable="1">0 - Disabled</Item>
                    <Item ValueType="Option" Value="1" Translatable="1">1 - Enabled</Item>
                    <Item ValueType="Option" Value="2" Translatable="1">2 - Enabled and required</Item>
                </DefaultItem>
            </Hash>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketPriority###DynamicField" Required="0" Valid="1">
        <Description Translatable="1">Dynamic fields shown in the ticket priority screen of the agent interface.</Description>
        <Navigation>Frontend::Agent::View::TicketPriority</Navigation>
        <Value>
            <Hash>
                <DefaultItem ValueType="Select">
                    <Item ValueType="Option" Value="0" Translatable="1">0 - Disabled</Item>
                    <Item ValueType="Option" Value="1" Translatable="1">1 - Enabled</Item>
                    <Item ValueType="Option" Value="2" Translatable="1">2 - Enabled and required</Item>
                </DefaultItem>
            </Hash>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketResponsible###DynamicField" Required="0" Valid="1">
        <Description Translatable="1">Dynamic fields shown in the ticket responsible screen of the agent interface.</Description>
        <Navigation>Frontend::Agent::View::TicketResponsible</Navigation>
        <Value>
            <Hash>
                <DefaultItem ValueType="Select">
                    <Item ValueType="Option" Value="0" Translatable="1">0 - Disabled</Item>
                    <Item ValueType="Option" Value="1" Translatable="1">1 - Enabled</Item>
                    <Item ValueType="Option" Value="2" Translatable="1">2 - Enabled and required</Item>
                </DefaultItem>
            </Hash>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::CustomerTicketMessage###DynamicField" Required="0" Valid="1">
        <Description Translatable="1">Dynamic fields options shown in the ticket message screen of the customer interface. NOTE. If you want to display these fields also in the ticket zoom of the customer interface, you have to enable them in CustomerTicketZoom###DynamicField.</Description>
        <Navigation>Frontend::Customer::View::TicketMessage</Navigation>
        <Value>
            <Hash>
                <DefaultItem ValueType="Select">
                    <Item ValueType="Option" Value="0" Translatable="1">0 - Disabled</Item>
                    <Item ValueType="Option" Value="1" Translatable="1">1 - Enabled</Item>
                    <Item ValueType="Option" Value="2" Translatable="1">2 - Enabled and required</Item>
                </DefaultItem>
            </Hash>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::OverviewSmall###DynamicField" Required="0" Valid="1">
        <Description Translatable="1">Dynamic fields shown in the ticket small format overview screen of the agent interface.</Description>
        <Navigation>Frontend::Agent::TicketOverview</Navigation>
        <Value>
            <Hash>
                <DefaultItem ValueType="Select">
                    <Item ValueType="Option" Value="0" Translatable="1">0 - Disabled</Item>
                    <Item ValueType="Option" Value="1" Translatable="1">1 - Available</Item>
                    <Item ValueType="Option" Value="2" Translatable="1">2 - Enabled by default</Item>
                </DefaultItem>
            </Hash>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::OverviewMedium###DynamicField" Required="0" Valid="1">
        <Description Translatable="1">Dynamic fields shown in the ticket medium format overview screen of the agent interface.</Description>
        <Navigation>Frontend::Agent::TicketOverview</Navigation>
        <Value>
            <Hash>
                <DefaultItem ValueType="Select">
                    <Item ValueType="Option" Value="0" Translatable="1">0 - Disabled</Item>
                    <Item ValueType="Option" Value="1" Translatable="1">1 - Enabled</Item>
                </DefaultItem>
            </Hash>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::OverviewPreview###DynamicField" Required="0" Valid="1">
        <Description Translatable="1">Dynamic fields shown in the ticket preview format overview screen of the agent interface.</Description>
        <Navigation>Frontend::Agent::TicketOverview</Navigation>
        <Value>
            <Hash>
                <DefaultItem ValueType="Select">
                    <Item ValueType="Option" Value="0" Translatable="1">0 - Disabled</Item>
                    <Item ValueType="Option" Value="1" Translatable="1">1 - Enabled</Item>
                </DefaultItem>
            </Hash>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketZoom###DynamicField" Required="0" Valid="1">
        <Description Translatable="1">Dynamic fields shown in the sidebar of the ticket zoom screen of the agent interface.</Description>
        <Navigation>Frontend::Agent::View::TicketZoom</Navigation>
        <Value>
            <Hash>
                <DefaultItem ValueType="Select">
                    <Item ValueType="Option" Value="0" Translatable="1">0 - Disabled</Item>
                    <Item ValueType="Option" Value="1" Translatable="1">1 - Enabled</Item>
                </DefaultItem>
            </Hash>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketZoom###Widgets###0100-TicketInformation" Required="0" Valid="1">
        <Description Translatable="1">AgentTicketZoom widget that displays ticket data in the side bar.</Description>
        <Navigation>Frontend::Agent::View::TicketZoom</Navigation>
        <Value>
            <Hash>
                <Item Key="Module">Kernel::Output::HTML::TicketZoom::TicketInformation</Item>
                <Item Key="Location">Sidebar</Item>
            </Hash>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketZoom###Widgets###0200-CustomerInformation" Required="0" Valid="1">
        <Description Translatable="1">AgentTicketZoom widget that displays customer information for the ticket in the side bar.</Description>
        <Navigation>Frontend::Agent::View::TicketZoom</Navigation>
        <Value>
            <Hash>
                <Item Key="Module">Kernel::Output::HTML::TicketZoom::CustomerInformation</Item>
                <Item Key="Location">Sidebar</Item>
                <Item Key="Async">1</Item>
            </Hash>
        </Value>
    </Setting>
   <Setting Name="Ticket::Frontend::AgentTicketZoom###Widgets###0300-LinkTable" Required="0" Valid="1">
        <Description Translatable="1">AgentTicketZoom widget that displays a table of objects linked to the ticket.</Description>
        <Navigation>Frontend::Agent::View::TicketZoom</Navigation>
        <Value>
            <Hash>
                <Item Key="Module">Kernel::Output::HTML::TicketZoom::LinkTable</Item>
            </Hash>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::CustomerTicketZoom###DynamicField" Required="0" Valid="1">
        <Description Translatable="1">Dynamic fields shown in the ticket zoom screen of the customer interface.</Description>
        <Navigation>Frontend::Customer::View::TicketZoom</Navigation>
        <Value>
            <Hash>
                <DefaultItem ValueType="Select">
                    <Item ValueType="Option" Value="0" Translatable="1">0 - Disabled</Item>
                    <Item ValueType="Option" Value="1" Translatable="1">1 - Enabled</Item>
                </DefaultItem>
            </Hash>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::CustomerTicketZoom###FollowUpDynamicField" Required="0" Valid="1">
        <Description Translatable="1">Dynamic fields options shown in the ticket reply section in the ticket zoom screen of the customer interface.</Description>
        <Navigation>Frontend::Customer::View::TicketZoom</Navigation>
        <Value>
            <Hash>
                <DefaultItem ValueType="Select">
                    <Item ValueType="Option" Value="0" Translatable="1">0 - Disabled</Item>
                    <Item ValueType="Option" Value="1" Translatable="1">1 - Enabled</Item>
                    <Item ValueType="Option" Value="2" Translatable="1">2 - Enabled and required</Item>
                </DefaultItem>
            </Hash>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketPrint###DynamicField" Required="0" Valid="1">
        <Description Translatable="1">Dynamic fields shown in the ticket print screen of the agent interface.</Description>
        <Navigation>Frontend::Agent::View::TicketPrint</Navigation>
        <Value>
            <Hash>
                <DefaultItem ValueType="Select">
                    <Item ValueType="Option" Value="0" Translatable="1">0 - Disabled</Item>
                    <Item ValueType="Option" Value="1" Translatable="1">1 - Enabled</Item>
                </DefaultItem>
            </Hash>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::CustomerTicketPrint###DynamicField" Required="0" Valid="1">
        <Description Translatable="1">Dynamic fields shown in the ticket print screen of the customer interface.</Description>
        <Navigation>Frontend::Customer::View::TicketPrint</Navigation>
        <Value>
            <Hash>
                <DefaultItem ValueType="Select">
                    <Item ValueType="Option" Value="0" Translatable="1">0 - Disabled</Item>
                    <Item ValueType="Option" Value="1" Translatable="1">1 - Enabled</Item>
                </DefaultItem>
            </Hash>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketSearch###DynamicField" Required="0" Valid="1">
        <Description Translatable="1">Dynamic fields shown in the ticket search screen of the agent interface.</Description>
        <Navigation>Frontend::Agent::View::TicketSearch</Navigation>
        <Value>
            <Hash>
                <DefaultItem ValueType="Select">
                    <Item ValueType="Option" Value="0" Translatable="1">0 - Disabled</Item>
                    <Item ValueType="Option" Value="1" Translatable="1">1 - Enabled</Item>
                    <Item ValueType="Option" Value="2" Translatable="1">2 - Enabled and shown by default</Item>
                </DefaultItem>
            </Hash>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketSearch###Defaults###DynamicField" UserPreferencesGroup="Advanced" UserModificationActive="1" UserModificationPossible="1" Required="0" Valid="1">
        <Description Translatable="1">Defines the default shown ticket search attribute for ticket search screen. Example: "Key" must have the name of the Dynamic Field in this case 'X', "Content" must have the value of the Dynamic Field depending on the Dynamic Field type,  Text: 'a text', Dropdown: '1', Date/Time: 'Search_DynamicField_XTimeSlotStartYear=1974; Search_DynamicField_XTimeSlotStartMonth=01; Search_DynamicField_XTimeSlotStartDay=26; Search_DynamicField_XTimeSlotStartHour=00; Search_DynamicField_XTimeSlotStartMinute=00; Search_DynamicField_XTimeSlotStartSecond=00; Search_DynamicField_XTimeSlotStopYear=2013; Search_DynamicField_XTimeSlotStopMonth=01; Search_DynamicField_XTimeSlotStopDay=26; Search_DynamicField_XTimeSlotStopHour=23; Search_DynamicField_XTimeSlotStopMinute=59; Search_DynamicField_XTimeSlotStopSecond=59;' and or 'Search_DynamicField_XTimePointFormat=week; Search_DynamicField_XTimePointStart=Before; Search_DynamicField_XTimePointValue=7';.</Description>
        <Navigation>Frontend::Agent::View::TicketSearch</Navigation>
        <Value>
            <Hash>
            </Hash>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketSearch###SearchCSVDynamicField" Required="0" Valid="1">
        <Description Translatable="1">Dynamic Fields used to export the search result in CSV format.</Description>
        <Navigation>Frontend::Agent::View::TicketSearch</Navigation>
        <Value>
            <Hash>
            </Hash>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::CustomerTicketSearch###DynamicField" Required="0" Valid="1">
        <Description Translatable="1">Dynamic fields shown in the ticket search screen of the customer interface.</Description>
        <Navigation>Frontend::Customer::View::TicketSearch</Navigation>
        <Value>
            <Hash>
                <DefaultItem ValueType="Select">
                    <Item ValueType="Option" Value="0" Translatable="1">0 - Disabled</Item>
                    <Item ValueType="Option" Value="1" Translatable="1">1 - Enabled</Item>
                </DefaultItem>
            </Hash>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::CustomerTicketSearch###SearchOverviewDynamicField" Required="0" Valid="1">
        <Description Translatable="1">Dynamic fields shown in the ticket search overview results screen of the customer interface.</Description>
        <Navigation>Frontend::Customer::View::TicketSearch</Navigation>
        <Value>
            <Hash>
                <DefaultItem ValueType="Select">
                    <Item ValueType="Option" Value="0" Translatable="1">0 - Disabled</Item>
                    <Item ValueType="Option" Value="1" Translatable="1">1 - Enabled</Item>
                </DefaultItem>
            </Hash>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::CustomerTicketSearch###SearchCSVDynamicField" Required="0" Valid="1">
        <Description Translatable="1">Dynamic Fields used to export the search result in CSV format.</Description>
        <Navigation>Frontend::Customer::View::TicketSearch</Navigation>
        <Value>
            <Hash>
            </Hash>
        </Value>
    </Setting>
    <Setting Name="Ticket::EventModulePost###9600-TicketDynamicFieldDefault" Required="0" Valid="0">
        <Description Translatable="1">Event module registration. For more performance you can define a trigger event (e. g. Event =&gt; TicketCreate). This is only possible if all Ticket dynamic fields need the same event.</Description>
        <Navigation>Core::Event::Ticket</Navigation>
        <Value>
            <Hash>
                <Item Key="Module">Kernel::System::Ticket::Event::TicketDynamicFieldDefault</Item>
                <Item Key="Transaction">1</Item>
            </Hash>
        </Value>
    </Setting>
    <Setting Name="Ticket::TicketDynamicFieldDefault###Element1" Required="0" Valid="0">
        <Description Translatable="1">Configures a default TicketDynamicField setting. "Name" defines the dynamic field which should be used, "Value" is the data that will be set, and "Event" defines the trigger event. Please check the developer manual (https://doc.otrs.com/doc/), chapter "Ticket Event Module".</Description>
        <Navigation>Core::Ticket::DynamicFieldDefault</Navigation>
        <Value>
            <Hash>
                <Item Key="Name">Field1</Item>
                <Item Key="Value">Default</Item>
                <Item Key="Event">TicketCreate</Item>
            </Hash>
        </Value>
    </Setting>
    <Setting Name="Ticket::TicketDynamicFieldDefault###Element2" Required="0" Valid="0">
        <Description Translatable="1">Configures a default TicketDynamicField setting. "Name" defines the dynamic field which should be used, "Value" is the data that will be set, and "Event" defines the trigger event. Please check the developer manual (https://doc.otrs.com/doc/), chapter "Ticket Event Module".</Description>
        <Navigation>Core::Ticket::DynamicFieldDefault</Navigation>
        <Value>
            <Hash>
                <Item Key="Name"></Item>
                <Item Key="Value"></Item>
                <Item Key="Event"></Item>
            </Hash>
        </Value>
    </Setting>
    <Setting Name="Ticket::TicketDynamicFieldDefault###Element3" Required="0" Valid="0">
        <Description Translatable="1">Configures a default TicketDynamicField setting. "Name" defines the dynamic field which should be used, "Value" is the data that will be set, and "Event" defines the trigger event. Please check the developer manual (https://doc.otrs.com/doc/), chapter "Ticket Event Module".</Description>
        <Navigation>Core::Ticket::DynamicFieldDefault</Navigation>
        <Value>
            <Hash>
                <Item Key="Name"></Item>
                <Item Key="Value"></Item>
                <Item Key="Event"></Item>
            </Hash>
        </Value>
    </Setting>
    <Setting Name="Ticket::TicketDynamicFieldDefault###Element4" Required="0" Valid="0">
        <Description Translatable="1">Configures a default TicketDynamicField setting. "Name" defines the dynamic field which should be used, "Value" is the data that will be set, and "Event" defines the trigger event. Please check the developer manual (https://doc.otrs.com/doc/), chapter "Ticket Event Module".</Description>
        <Navigation>Core::Ticket::DynamicFieldDefault</Navigation>
        <Value>
            <Hash>
                <Item Key="Name"></Item>
                <Item Key="Value"></Item>
                <Item Key="Event"></Item>
            </Hash>
        </Value>
    </Setting>
    <Setting Name="Ticket::TicketDynamicFieldDefault###Element5" Required="0" Valid="0">
        <Description Translatable="1">Configures a default TicketDynamicField setting. "Name" defines the dynamic field which should be used, "Value" is the data that will be set, and "Event" defines the trigger event. Please check the developer manual (https://doc.otrs.com/doc/), chapter "Ticket Event Module".</Description>
        <Navigation>Core::Ticket::DynamicFieldDefault</Navigation>
        <Value>
            <Hash>
                <Item Key="Name"></Item>
                <Item Key="Value"></Item>
                <Item Key="Event"></Item>
            </Hash>
        </Value>
    </Setting>
    <Setting Name="Ticket::TicketDynamicFieldDefault###Element6" Required="0" Valid="0">
        <Description Translatable="1">Configures a default TicketDynamicField setting. "Name" defines the dynamic field which should be used, "Value" is the data that will be set, and "Event" defines the trigger event. Please check the developer manual (https://doc.otrs.com/doc/), chapter "Ticket Event Module".</Description>
        <Navigation>Core::Ticket::DynamicFieldDefault</Navigation>
        <Value>
            <Hash>
                <Item Key="Name"></Item>
                <Item Key="Value"></Item>
                <Item Key="Event"></Item>
            </Hash>
        </Value>
    </Setting>
    <Setting Name="Ticket::TicketDynamicFieldDefault###Element7" Required="0" Valid="0">
        <Description Translatable="1">Configures a default TicketDynamicField setting. "Name" defines the dynamic field which should be used, "Value" is the data that will be set, and "Event" defines the trigger event. Please check the developer manual (https://doc.otrs.com/doc/), chapter "Ticket Event Module".</Description>
        <Navigation>Core::Ticket::DynamicFieldDefault</Navigation>
        <Value>
            <Hash>
                <Item Key="Name"></Item>
                <Item Key="Value"></Item>
                <Item Key="Event"></Item>
            </Hash>
        </Value>
    </Setting>
    <Setting Name="Ticket::TicketDynamicFieldDefault###Element8" Required="0" Valid="0">
        <Description Translatable="1">Configures a default TicketDynamicField setting. "Name" defines the dynamic field which should be used, "Value" is the data that will be set, and "Event" defines the trigger event. Please check the developer manual (https://doc.otrs.com/doc/), chapter "Ticket Event Module".</Description>
        <Navigation>Core::Ticket::DynamicFieldDefault</Navigation>
        <Value>
            <Hash>
                <Item Key="Name"></Item>
                <Item Key="Value"></Item>
                <Item Key="Event"></Item>
            </Hash>
        </Value>
    </Setting>
    <Setting Name="Ticket::TicketDynamicFieldDefault###Element9" Required="0" Valid="0">
        <Description Translatable="1">Configures a default TicketDynamicField setting. "Name" defines the dynamic field which should be used, "Value" is the data that will be set, and "Event" defines the trigger event. Please check the developer manual (https://doc.otrs.com/doc/), chapter "Ticket Event Module".</Description>
        <Navigation>Core::Ticket::DynamicFieldDefault</Navigation>
        <Value>
            <Hash>
                <Item Key="Name"></Item>
                <Item Key="Value"></Item>
                <Item Key="Event"></Item>
            </Hash>
        </Value>
    </Setting>
    <Setting Name="Ticket::TicketDynamicFieldDefault###Element10" Required="0" Valid="0">
        <Description Translatable="1">Configures a default TicketDynamicField setting. "Name" defines the dynamic field which should be used, "Value" is the data that will be set, and "Event" defines the trigger event. Please check the developer manual (https://doc.otrs.com/doc/), chapter "Ticket Event Module".</Description>
        <Navigation>Core::Ticket::DynamicFieldDefault</Navigation>
        <Value>
            <Hash>
                <Item Key="Name"></Item>
                <Item Key="Value"></Item>
                <Item Key="Event"></Item>
            </Hash>
        </Value>
    </Setting>
    <Setting Name="Ticket::TicketDynamicFieldDefault###Element11" Required="0" Valid="0">
        <Description Translatable="1">Configures a default TicketDynamicField setting. "Name" defines the dynamic field which should be used, "Value" is the data that will be set, and "Event" defines the trigger event. Please check the developer manual (https://doc.otrs.com/doc/), chapter "Ticket Event Module".</Description>
        <Navigation>Core::Ticket::DynamicFieldDefault</Navigation>
        <Value>
            <Hash>
                <Item Key="Name"></Item>
                <Item Key="Value"></Item>
                <Item Key="Event"></Item>
            </Hash>
        </Value>
    </Setting>
    <Setting Name="Ticket::TicketDynamicFieldDefault###Element12" Required="0" Valid="0">
        <Description Translatable="1">Configures a default TicketDynamicField setting. "Name" defines the dynamic field which should be used, "Value" is the data that will be set, and "Event" defines the trigger event. Please check the developer manual (https://doc.otrs.com/doc/), chapter "Ticket Event Module".</Description>
        <Navigation>Core::Ticket::DynamicFieldDefault</Navigation>
        <Value>
            <Hash>
                <Item Key="Name"></Item>
                <Item Key="Value"></Item>
                <Item Key="Event"></Item>
            </Hash>
        </Value>
    </Setting>
    <Setting Name="Ticket::TicketDynamicFieldDefault###Element13" Required="0" Valid="0">
        <Description Translatable="1">Configures a default TicketDynamicField setting. "Name" defines the dynamic field which should be used, "Value" is the data that will be set, and "Event" defines the trigger event. Please check the developer manual (https://doc.otrs.com/doc/), chapter "Ticket Event Module".</Description>
        <Navigation>Core::Ticket::DynamicFieldDefault</Navigation>
        <Value>
            <Hash>
                <Item Key="Name"></Item>
                <Item Key="Value"></Item>
                <Item Key="Event"></Item>
            </Hash>
        </Value>
    </Setting>
    <Setting Name="Ticket::TicketDynamicFieldDefault###Element14" Required="0" Valid="0">
        <Description Translatable="1">Configures a default TicketDynamicField setting. "Name" defines the dynamic field which should be used, "Value" is the data that will be set, and "Event" defines the trigger event. Please check the developer manual (https://doc.otrs.com/doc/), chapter "Ticket Event Module".</Description>
        <Navigation>Core::Ticket::DynamicFieldDefault</Navigation>
        <Value>
            <Hash>
                <Item Key="Name"></Item>
                <Item Key="Value"></Item>
                <Item Key="Event"></Item>
            </Hash>
        </Value>
    </Setting>
    <Setting Name="Ticket::TicketDynamicFieldDefault###Element15" Required="0" Valid="0">
        <Description Translatable="1">Configures a default TicketDynamicField setting. "Name" defines the dynamic field which should be used, "Value" is the data that will be set, and "Event" defines the trigger event. Please check the developer manual (https://doc.otrs.com/doc/), chapter "Ticket Event Module".</Description>
        <Navigation>Core::Ticket::DynamicFieldDefault</Navigation>
        <Value>
            <Hash>
                <Item Key="Name"></Item>
                <Item Key="Value"></Item>
                <Item Key="Event"></Item>
            </Hash>
        </Value>
    </Setting>
    <Setting Name="Ticket::TicketDynamicFieldDefault###Element16" Required="0" Valid="0">
        <Description Translatable="1">Configures a default TicketDynamicField setting. "Name" defines the dynamic field which should be used, "Value" is the data that will be set, and "Event" defines the trigger event. Please check the developer manual (https://doc.otrs.com/doc/), chapter "Ticket Event Module".</Description>
        <Navigation>Core::Ticket::DynamicFieldDefault</Navigation>
        <Value>
            <Hash>
                <Item Key="Name"></Item>
                <Item Key="Value"></Item>
                <Item Key="Event"></Item>
            </Hash>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketNote###RichTextWidth" UserPreferencesGroup="Advanced" UserModificationPossible="1" Required="0" Valid="1">
        <Description Translatable="1">Defines the width for the rich text editor component for this screen. Enter number (pixels) or percent value (relative).</Description>
        <Navigation>Frontend::Agent::View::TicketNote</Navigation>
        <Value>
            <Item ValueType="String" ValueRegex="^\d+%?$">620</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketNote###RichTextHeight" UserPreferencesGroup="Advanced" UserModificationPossible="1" Required="0" Valid="1">
        <Description Translatable="1">Defines the height for the rich text editor component for this screen. Enter number (pixels) or percent value (relative).</Description>
        <Navigation>Frontend::Agent::View::TicketNote</Navigation>
        <Value>
            <Item ValueType="String" ValueRegex="^\d+%?$">100</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketOwner###RichTextWidth" Required="0" Valid="1">
        <Description Translatable="1">Defines the width for the rich text editor component for this screen. Enter number (pixels) or percent value (relative).</Description>
        <Navigation>Frontend::Agent::View::TicketOwner</Navigation>
        <Value>
            <Item ValueType="String" ValueRegex="^\d+%?$">620</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketOwner###RichTextHeight" Required="0" Valid="1">
        <Description Translatable="1">Defines the height for the rich text editor component for this screen. Enter number (pixels) or percent value (relative).</Description>
        <Navigation>Frontend::Agent::View::TicketOwner</Navigation>
        <Value>
            <Item ValueType="String" ValueRegex="^\d+%?$">100</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketPending###RichTextWidth" Required="0" Valid="1">
        <Description Translatable="1">Defines the width for the rich text editor component for this screen. Enter number (pixels) or percent value (relative).</Description>
        <Navigation>Frontend::Agent::View::TicketPending</Navigation>
        <Value>
            <Item ValueType="String" ValueRegex="^\d+%?$">620</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketPending###RichTextHeight" Required="0" Valid="1">
        <Description Translatable="1">Defines the height for the rich text editor component for this screen. Enter number (pixels) or percent value (relative).</Description>
        <Navigation>Frontend::Agent::View::TicketPending</Navigation>
        <Value>
            <Item ValueType="String" ValueRegex="^\d+%?$">100</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketEmail###RichTextWidth" UserPreferencesGroup="Advanced" UserModificationPossible="1" Required="0" Valid="1">
        <Description Translatable="1">Defines the width for the rich text editor component for this screen. Enter number (pixels) or percent value (relative).</Description>
        <Navigation>Frontend::Agent::View::TicketEmailNew</Navigation>
        <Value>
            <Item ValueType="String" ValueRegex="^\d+%?$">620</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketEmail###RichTextHeight" UserPreferencesGroup="Advanced" UserModificationPossible="1" Required="0" Valid="1">
        <Description Translatable="1">Defines the height for the rich text editor component for this screen. Enter number (pixels) or percent value (relative).</Description>
        <Navigation>Frontend::Agent::View::TicketEmailNew</Navigation>
        <Value>
            <Item ValueType="String" ValueRegex="^\d+%?$">320</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketPhone###RichTextWidth" Required="0" Valid="1">
        <Description Translatable="1">Defines the width for the rich text editor component for this screen. Enter number (pixels) or percent value (relative).</Description>
        <Navigation>Frontend::Agent::View::TicketPhoneNew</Navigation>
        <Value>
            <Item ValueType="String" ValueRegex="^\d+%?$">620</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketPhone###RichTextHeight" Required="0" Valid="1">
        <Description Translatable="1">Defines the height for the rich text editor component for this screen. Enter number (pixels) or percent value (relative).</Description>
        <Navigation>Frontend::Agent::View::TicketPhoneNew</Navigation>
        <Value>
            <Item ValueType="String" ValueRegex="^\d+%?$">320</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketPhoneInbound###RichTextWidth" Required="0" Valid="1">
        <Description Translatable="1">Defines the width for the rich text editor component for this screen. Enter number (pixels) or percent value (relative).</Description>
        <Navigation>Frontend::Agent::View::TicketPhoneInbound</Navigation>
        <Value>
            <Item ValueType="String" ValueRegex="^\d+%?$">475</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketPhoneInbound###RichTextHeight" Required="0" Valid="1">
        <Description Translatable="1">Defines the height for the rich text editor component for this screen. Enter number (pixels) or percent value (relative).</Description>
        <Navigation>Frontend::Agent::View::TicketPhoneInbound</Navigation>
        <Value>
            <Item ValueType="String" ValueRegex="^\d+%?$">200</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketPhoneOutbound###RichTextWidth" Required="0" Valid="1">
        <Description Translatable="1">Defines the width for the rich text editor component for this screen. Enter number (pixels) or percent value (relative).</Description>
        <Navigation>Frontend::Agent::View::TicketPhoneOutbound</Navigation>
        <Value>
            <Item ValueType="String" ValueRegex="^\d+%?$">475</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketPhoneOutbound###RichTextHeight" Required="0" Valid="1">
        <Description Translatable="1">Defines the height for the rich text editor component for this screen. Enter number (pixels) or percent value (relative).</Description>
        <Navigation>Frontend::Agent::View::TicketPhoneOutbound</Navigation>
        <Value>
            <Item ValueType="String" ValueRegex="^\d+%?$">200</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketClose###RichTextWidth" UserPreferencesGroup="Advanced" UserModificationPossible="1" Required="0" Valid="1">
        <Description Translatable="1">Defines the width for the rich text editor component for this screen. Enter number (pixels) or percent value (relative).</Description>
        <Navigation>Frontend::Agent::View::TicketClose</Navigation>
        <Value>
            <Item ValueType="String" ValueRegex="^\d+%?$">620</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketClose###RichTextHeight" UserPreferencesGroup="Advanced" UserModificationPossible="1" Required="0" Valid="1">
        <Description Translatable="1">Defines the height for the rich text editor component for this screen. Enter number (pixels) or percent value (relative).</Description>
        <Navigation>Frontend::Agent::View::TicketClose</Navigation>
        <Value>
            <Item ValueType="String" ValueRegex="^\d+%?$">100</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketFreeText###RichTextWidth" UserPreferencesGroup="Advanced" UserModificationPossible="1" Required="0" Valid="1">
        <Description Translatable="1">Defines the width for the rich text editor component for this screen. Enter number (pixels) or percent value (relative).</Description>
        <Navigation>Frontend::Agent::View::TicketFreeText</Navigation>
        <Value>
            <Item ValueType="String" ValueRegex="^\d+%?$">620</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketFreeText###RichTextHeight" UserPreferencesGroup="Advanced" UserModificationPossible="1" Required="0" Valid="1">
        <Description Translatable="1">Defines the height for the rich text editor component for this screen. Enter number (pixels) or percent value (relative).</Description>
        <Navigation>Frontend::Agent::View::TicketFreeText</Navigation>
        <Value>
            <Item ValueType="String" ValueRegex="^\d+%?$">100</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketPriority###RichTextWidth" Required="0" Valid="1">
        <Description Translatable="1">Defines the width for the rich text editor component for this screen. Enter number (pixels) or percent value (relative).</Description>
        <Navigation>Frontend::Agent::View::TicketPriority</Navigation>
        <Value>
            <Item ValueType="String" ValueRegex="^\d+%?$">620</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketPriority###RichTextHeight" Required="0" Valid="1">
        <Description Translatable="1">Defines the height for the rich text editor component for this screen. Enter number (pixels) or percent value (relative).</Description>
        <Navigation>Frontend::Agent::View::TicketPriority</Navigation>
        <Value>
            <Item ValueType="String" ValueRegex="^\d+%?$">100</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketResponsible###RichTextWidth" Required="0" Valid="1">
        <Description Translatable="1">Defines the width for the rich text editor component for this screen. Enter number (pixels) or percent value (relative).</Description>
        <Navigation>Frontend::Agent::View::TicketResponsible</Navigation>
        <Value>
            <Item ValueType="String" ValueRegex="^\d+%?$">620</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketResponsible###RichTextHeight" Required="0" Valid="1">
        <Description Translatable="1">Defines the height for the rich text editor component for this screen. Enter number (pixels) or percent value (relative).</Description>
        <Navigation>Frontend::Agent::View::TicketResponsible</Navigation>
        <Value>
            <Item ValueType="String" ValueRegex="^\d+%?$">100</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketForward###RichTextWidth" UserPreferencesGroup="Advanced" UserModificationPossible="1" Required="0" Valid="1">
        <Description Translatable="1">Defines the width for the rich text editor component for this screen. Enter number (pixels) or percent value (relative).</Description>
        <Navigation>Frontend::Agent::View::TicketForward</Navigation>
        <Value>
            <Item ValueType="String" ValueRegex="^\d+%?$">620</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketForward###RichTextHeight" UserPreferencesGroup="Advanced" UserModificationPossible="1" Required="0" Valid="1">
        <Description Translatable="1">Defines the height for the rich text editor component for this screen. Enter number (pixels) or percent value (relative).</Description>
        <Navigation>Frontend::Agent::View::TicketForward</Navigation>
        <Value>
            <Item ValueType="String" ValueRegex="^\d+%?$">100</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketEmailOutbound###RichTextWidth" UserPreferencesGroup="Advanced" UserModificationPossible="1" Required="0" Valid="1">
        <Description Translatable="1">Defines the width for the rich text editor component for this screen. Enter number (pixels) or percent value (relative).</Description>
        <Navigation>Frontend::Agent::View::TicketEmailOutbound</Navigation>
        <Value>
            <Item ValueType="String" ValueRegex="^\d+%?$">620</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketEmailOutbound###RichTextHeight" UserPreferencesGroup="Advanced" UserModificationPossible="1" Required="0" Valid="1">
        <Description Translatable="1">Defines the height for the rich text editor component for this screen. Enter number (pixels) or percent value (relative).</Description>
        <Navigation>Frontend::Agent::View::TicketEmailOutbound</Navigation>
        <Value>
            <Item ValueType="String" ValueRegex="^\d+%?$">300</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketMerge###RichTextWidth" UserPreferencesGroup="Advanced" UserModificationPossible="1" Required="0" Valid="1">
        <Description Translatable="1">Defines the width for the rich text editor component for this screen. Enter number (pixels) or percent value (relative).</Description>
        <Navigation>Frontend::Agent::View::TicketMerge</Navigation>
        <Value>
            <Item ValueType="String" ValueRegex="^\d+%?$">620</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketEmailResend###RichTextWidth" Required="0" Valid="1">
        <Description Translatable="1">Defines the width for the rich text editor component for this screen. Enter number (pixels) or percent value (relative).</Description>
        <Navigation>Frontend::Agent::View::TicketEmailResend</Navigation>
        <Value>
            <Item ValueType="String" ValueRegex="^\d+%?$">620</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketEmailResend###RichTextHeight" Required="0" Valid="1">
        <Description Translatable="1">Defines the height for the rich text editor component for this screen. Enter number (pixels) or percent value (relative).</Description>
        <Navigation>Frontend::Agent::View::TicketEmailResend</Navigation>
        <Value>
            <Item ValueType="String" ValueRegex="^\d+%?$">300</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketMerge###RichTextHeight" UserPreferencesGroup="Advanced" UserModificationPossible="1" Required="0" Valid="1">
        <Description Translatable="1">Defines the height for the rich text editor component for this screen. Enter number (pixels) or percent value (relative).</Description>
        <Navigation>Frontend::Agent::View::TicketMerge</Navigation>
        <Value>
            <Item ValueType="String" ValueRegex="^\d+%?$">100</Item>
        </Value>
    </Setting>
    <Setting Name="StandardTemplate::Types" Required="0" Valid="1">
        <Description Translatable="1">Defines the list of types for templates.</Description>
        <Navigation>Core::Ticket</Navigation>
        <Value>
            <Hash>
                <Item Key="Answer" Translatable="1">Answer</Item>
                <Item Key="Create" Translatable="1">Create</Item>
                <Item Key="Forward" Translatable="1">Forward</Item>
                <Item Key="Email" Translatable="1">Email</Item>
                <Item Key="PhoneCall" Translatable="1">Phone call</Item>
                <Item Key="Note" Translatable="1">Note</Item>
            </Hash>
        </Value>
    </Setting>
    <Setting Name="StandardTemplate2QueueByCreating" Required="0" Valid="0">
        <Description Translatable="1">List of default Standard Templates which are assigned automatically to new Queues upon creation.</Description>
        <Navigation>Core::Ticket</Navigation>
        <Value>
            <Array>
                <Item></Item>
            </Array>
        </Value>
    </Setting>
    <Setting Name="DefaultOverviewColumns" Required="1" Valid="1">
        <Description Translatable="1">General ticket data shown in the ticket overviews (fall-back). Note that TicketNumber can not be disabled, because it is necessary.</Description>
        <Navigation>Frontend::Agent</Navigation>
        <Value>
            <Hash>
                <DefaultItem ValueType="Select">
                    <Item ValueType="Option" Value="0" Translatable="1">0 - Disabled</Item>
                    <Item ValueType="Option" Value="1" Translatable="1">1 - Available</Item>
                    <Item ValueType="Option" Value="2" Translatable="1">2 - Enabled by default</Item>
                </DefaultItem>
                <Item Key="Age" SelectedID="2"></Item>
                <Item Key="Changed" SelectedID="1"></Item>
                <Item Key="Created" SelectedID="1"></Item>
                <Item Key="CustomerCompanyName" SelectedID="1"></Item>
                <Item Key="CustomerID" SelectedID="2"></Item>
                <Item Key="CustomerName" SelectedID="1"></Item>
                <Item Key="CustomerUserID" SelectedID="1"></Item>
                <Item Key="EscalationResponseTime" SelectedID="1"></Item>
                <Item Key="EscalationSolutionTime" SelectedID="1"></Item>
                <Item Key="EscalationTime" SelectedID="1"></Item>
                <Item Key="EscalationUpdateTime" SelectedID="1"></Item>
                <Item Key="TicketNumber" SelectedID="2"></Item>
                <Item Key="Lock" SelectedID="2"></Item>
                <Item Key="Owner" SelectedID="2"></Item>
                <Item Key="PendingTime" SelectedID="1"></Item>
                <Item Key="Queue" SelectedID="2"></Item>
                <Item Key="Responsible" SelectedID="1"></Item>
                <Item Key="Priority" SelectedID="1"></Item>
                <Item Key="Sender" SelectedID="2"></Item>
                <Item Key="Service" SelectedID="1"></Item>
                <Item Key="State" SelectedID="2"></Item>
                <Item Key="SLA" SelectedID="1"></Item>
                <Item Key="Subject" SelectedID="1"></Item>
                <Item Key="Title" SelectedID="2"></Item>
                <Item Key="Type" SelectedID="1"></Item>
            </Hash>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketStatusView###DefaultColumns" Required="0" Valid="1">
        <Description Translatable="1">Columns that can be filtered in the status view of the agent interface. Note: Only Ticket attributes, Dynamic Fields (DynamicField_NameX) and Customer attributes (e.g. CustomerUserPhone, CustomerCompanyName, ...) are allowed.</Description>
        <Navigation>Frontend::Agent::View::TicketStatus</Navigation>
        <Value>
            <Hash>
                <DefaultItem ValueType="Select">
                    <Item ValueType="Option" Value="0" Translatable="1">0 - Disabled</Item>
                    <Item ValueType="Option" Value="1" Translatable="1">1 - Available</Item>
                    <Item ValueType="Option" Value="2" Translatable="1">2 - Enabled by default</Item>
                </DefaultItem>
                <Item Key="Age" SelectedID="2"></Item>
                <Item Key="Changed" SelectedID="1"></Item>
                <Item Key="Created" SelectedID="1"></Item>
                <Item Key="CustomerCompanyName" SelectedID="1"></Item>
                <Item Key="CustomerID" SelectedID="2"></Item>
                <Item Key="CustomerName" SelectedID="1"></Item>
                <Item Key="CustomerUserID" SelectedID="1"></Item>
                <Item Key="EscalationResponseTime" SelectedID="1"></Item>
                <Item Key="EscalationSolutionTime" SelectedID="1"></Item>
                <Item Key="EscalationTime" SelectedID="1"></Item>
                <Item Key="EscalationUpdateTime" SelectedID="1"></Item>
                <Item Key="TicketNumber" SelectedID="2"></Item>
                <Item Key="Lock" SelectedID="2"></Item>
                <Item Key="Owner" SelectedID="2"></Item>
                <Item Key="PendingTime" SelectedID="1"></Item>
                <Item Key="Queue" SelectedID="2"></Item>
                <Item Key="Responsible" SelectedID="1"></Item>
                <Item Key="Priority" SelectedID="1"></Item>
                <Item Key="Sender" SelectedID="2"></Item>
                <Item Key="Service" SelectedID="1"></Item>
                <Item Key="State" SelectedID="2"></Item>
                <Item Key="SLA" SelectedID="1"></Item>
                <Item Key="Subject" SelectedID="1"></Item>
                <Item Key="Title" SelectedID="2"></Item>
                <Item Key="Type" SelectedID="1"></Item>
            </Hash>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketQueue###DefaultColumns" Required="0" Valid="1">
        <Description Translatable="1">Columns that can be filtered in the queue view of the agent interface. Note: Only Ticket attributes, Dynamic Fields (DynamicField_NameX) and Customer attributes (e.g. CustomerUserPhone, CustomerCompanyName, ...) are allowed.</Description>
        <Navigation>Frontend::Agent::View::TicketQueue</Navigation>
        <Value>
            <Hash>
                <DefaultItem ValueType="Select">
                    <Item ValueType="Option" Value="0" Translatable="1">0 - Disabled</Item>
                    <Item ValueType="Option" Value="1" Translatable="1">1 - Available</Item>
                    <Item ValueType="Option" Value="2" Translatable="1">2 - Enabled by default</Item>
                </DefaultItem>
                <Item Key="Age" SelectedID="2"></Item>
                <Item Key="Changed" SelectedID="1"></Item>
                <Item Key="Created" SelectedID="1"></Item>
                <Item Key="CustomerCompanyName" SelectedID="1"></Item>
                <Item Key="CustomerID" SelectedID="2"></Item>
                <Item Key="CustomerName" SelectedID="1"></Item>
                <Item Key="CustomerUserID" SelectedID="1"></Item>
                <Item Key="EscalationResponseTime" SelectedID="1"></Item>
                <Item Key="EscalationSolutionTime" SelectedID="1"></Item>
                <Item Key="EscalationTime" SelectedID="1"></Item>
                <Item Key="EscalationUpdateTime" SelectedID="1"></Item>
                <Item Key="TicketNumber" SelectedID="2"></Item>
                <Item Key="Lock" SelectedID="2"></Item>
                <Item Key="Owner" SelectedID="2"></Item>
                <Item Key="PendingTime" SelectedID="1"></Item>
                <Item Key="Queue" SelectedID="2"></Item>
                <Item Key="Responsible" SelectedID="1"></Item>
                <Item Key="Priority" SelectedID="1"></Item>
                <Item Key="Sender" SelectedID="2"></Item>
                <Item Key="Service" SelectedID="1"></Item>
                <Item Key="State" SelectedID="2"></Item>
                <Item Key="SLA" SelectedID="1"></Item>
                <Item Key="Subject" SelectedID="1"></Item>
                <Item Key="Title" SelectedID="2"></Item>
                <Item Key="Type" SelectedID="1"></Item>
            </Hash>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketResponsibleView###DefaultColumns" Required="0" Valid="1">
        <Description Translatable="1">Columns that can be filtered in the responsible view of the agent interface. Note: Only Ticket attributes, Dynamic Fields (DynamicField_NameX) and Customer attributes (e.g. CustomerUserPhone, CustomerCompanyName, ...) are allowed.</Description>
        <Navigation>Frontend::Agent::View::TicketResponsible</Navigation>
        <Value>
            <Hash>
                <DefaultItem ValueType="Select">
                    <Item ValueType="Option" Value="0" Translatable="1">0 - Disabled</Item>
                    <Item ValueType="Option" Value="1" Translatable="1">1 - Available</Item>
                    <Item ValueType="Option" Value="2" Translatable="1">2 - Enabled by default</Item>
                </DefaultItem>
                <Item Key="Age" SelectedID="2"></Item>
                <Item Key="Changed" SelectedID="1"></Item>
                <Item Key="Created" SelectedID="1"></Item>
                <Item Key="CustomerCompanyName" SelectedID="1"></Item>
                <Item Key="CustomerID" SelectedID="2"></Item>
                <Item Key="CustomerName" SelectedID="1"></Item>
                <Item Key="CustomerUserID" SelectedID="1"></Item>
                <Item Key="EscalationResponseTime" SelectedID="1"></Item>
                <Item Key="EscalationSolutionTime" SelectedID="1"></Item>
                <Item Key="EscalationTime" SelectedID="1"></Item>
                <Item Key="EscalationUpdateTime" SelectedID="1"></Item>
                <Item Key="TicketNumber" SelectedID="2"></Item>
                <Item Key="Lock" SelectedID="2"></Item>
                <Item Key="Owner" SelectedID="2"></Item>
                <Item Key="PendingTime" SelectedID="1"></Item>
                <Item Key="Queue" SelectedID="2"></Item>
                <Item Key="Responsible" SelectedID="1"></Item>
                <Item Key="Priority" SelectedID="1"></Item>
                <Item Key="Sender" SelectedID="2"></Item>
                <Item Key="Service" SelectedID="1"></Item>
                <Item Key="State" SelectedID="2"></Item>
                <Item Key="SLA" SelectedID="1"></Item>
                <Item Key="Subject" SelectedID="1"></Item>
                <Item Key="Title" SelectedID="2"></Item>
                <Item Key="Type" SelectedID="1"></Item>
            </Hash>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketWatchView###DefaultColumns" Required="0" Valid="1">
        <Description Translatable="1">Columns that can be filtered in the watch view of the agent interface. Note: Only Ticket attributes, Dynamic Fields (DynamicField_NameX) and Customer attributes (e.g. CustomerUserPhone, CustomerCompanyName, ...) are allowed.</Description>
        <Navigation>Frontend::Agent::View::TicketWatch</Navigation>
        <Value>
            <Hash>
                <DefaultItem ValueType="Select">
                    <Item ValueType="Option" Value="0" Translatable="1">0 - Disabled</Item>
                    <Item ValueType="Option" Value="1" Translatable="1">1 - Available</Item>
                    <Item ValueType="Option" Value="2" Translatable="1">2 - Enabled by default</Item>
                </DefaultItem>
                <Item Key="Age" SelectedID="2"></Item>
                <Item Key="Changed" SelectedID="1"></Item>
                <Item Key="Created" SelectedID="1"></Item>
                <Item Key="CustomerCompanyName" SelectedID="1"></Item>
                <Item Key="CustomerID" SelectedID="2"></Item>
                <Item Key="CustomerName" SelectedID="1"></Item>
                <Item Key="CustomerUserID" SelectedID="1"></Item>
                <Item Key="EscalationResponseTime" SelectedID="1"></Item>
                <Item Key="EscalationSolutionTime" SelectedID="1"></Item>
                <Item Key="EscalationTime" SelectedID="1"></Item>
                <Item Key="EscalationUpdateTime" SelectedID="1"></Item>
                <Item Key="TicketNumber" SelectedID="2"></Item>
                <Item Key="Lock" SelectedID="2"></Item>
                <Item Key="Owner" SelectedID="2"></Item>
                <Item Key="PendingTime" SelectedID="1"></Item>
                <Item Key="Queue" SelectedID="2"></Item>
                <Item Key="Responsible" SelectedID="1"></Item>
                <Item Key="Priority" SelectedID="1"></Item>
                <Item Key="Sender" SelectedID="2"></Item>
                <Item Key="Service" SelectedID="1"></Item>
                <Item Key="State" SelectedID="2"></Item>
                <Item Key="SLA" SelectedID="1"></Item>
                <Item Key="Subject" SelectedID="1"></Item>
                <Item Key="Title" SelectedID="2"></Item>
                <Item Key="Type" SelectedID="1"></Item>
            </Hash>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketLockedView###DefaultColumns" Required="0" Valid="1">
        <Description Translatable="1">Columns that can be filtered in the locked view of the agent interface. Note: Only Ticket attributes, Dynamic Fields (DynamicField_NameX) and Customer attributes (e.g. CustomerUserPhone, CustomerCompanyName, ...) are allowed.</Description>
        <Navigation>Frontend::Agent::View::TicketLocked</Navigation>
        <Value>
            <Hash>
                <DefaultItem ValueType="Select">
                    <Item ValueType="Option" Value="0" Translatable="1">0 - Disabled</Item>
                    <Item ValueType="Option" Value="1" Translatable="1">1 - Available</Item>
                    <Item ValueType="Option" Value="2" Translatable="1">2 - Enabled by default</Item>
                </DefaultItem>
                <Item Key="Age" SelectedID="2"></Item>
                <Item Key="Changed" SelectedID="1"></Item>
                <Item Key="Created" SelectedID="1"></Item>
                <Item Key="CustomerCompanyName" SelectedID="1"></Item>
                <Item Key="CustomerID" SelectedID="2"></Item>
                <Item Key="CustomerName" SelectedID="1"></Item>
                <Item Key="CustomerUserID" SelectedID="1"></Item>
                <Item Key="EscalationResponseTime" SelectedID="1"></Item>
                <Item Key="EscalationSolutionTime" SelectedID="1"></Item>
                <Item Key="EscalationTime" SelectedID="1"></Item>
                <Item Key="EscalationUpdateTime" SelectedID="1"></Item>
                <Item Key="TicketNumber" SelectedID="2"></Item>
                <Item Key="Lock" SelectedID="2"></Item>
                <Item Key="Owner" SelectedID="2"></Item>
                <Item Key="PendingTime" SelectedID="1"></Item>
                <Item Key="Queue" SelectedID="2"></Item>
                <Item Key="Responsible" SelectedID="1"></Item>
                <Item Key="Priority" SelectedID="1"></Item>
                <Item Key="Sender" SelectedID="2"></Item>
                <Item Key="Service" SelectedID="1"></Item>
                <Item Key="State" SelectedID="2"></Item>
                <Item Key="SLA" SelectedID="1"></Item>
                <Item Key="Subject" SelectedID="1"></Item>
                <Item Key="Title" SelectedID="2"></Item>
                <Item Key="Type" SelectedID="1"></Item>
            </Hash>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketEscalationView###DefaultColumns" Required="0" Valid="1">
        <Description Translatable="1">Columns that can be filtered in the escalation view of the agent interface. Note: Only Ticket attributes, Dynamic Fields (DynamicField_NameX) and Customer attributes (e.g. CustomerUserPhone, CustomerCompanyName, ...) are allowed.</Description>
        <Navigation>Frontend::Agent::View::TicketEscalation</Navigation>
        <Value>
            <Hash>
                <DefaultItem ValueType="Select">
                    <Item ValueType="Option" Value="0" Translatable="1">0 - Disabled</Item>
                    <Item ValueType="Option" Value="1" Translatable="1">1 - Available</Item>
                    <Item ValueType="Option" Value="2" Translatable="1">2 - Enabled by default</Item>
                </DefaultItem>
                <Item Key="Age" SelectedID="2"></Item>
                <Item Key="Changed" SelectedID="1"></Item>
                <Item Key="Created" SelectedID="1"></Item>
                <Item Key="CustomerCompanyName" SelectedID="1"></Item>
                <Item Key="CustomerID" SelectedID="2"></Item>
                <Item Key="CustomerName" SelectedID="1"></Item>
                <Item Key="CustomerUserID" SelectedID="1"></Item>
                <Item Key="EscalationResponseTime" SelectedID="1"></Item>
                <Item Key="EscalationSolutionTime" SelectedID="1"></Item>
                <Item Key="EscalationTime" SelectedID="2"></Item>
                <Item Key="EscalationUpdateTime" SelectedID="1"></Item>
                <Item Key="TicketNumber" SelectedID="2"></Item>
                <Item Key="Lock" SelectedID="2"></Item>
                <Item Key="Owner" SelectedID="2"></Item>
                <Item Key="PendingTime" SelectedID="1"></Item>
                <Item Key="Queue" SelectedID="2"></Item>
                <Item Key="Responsible" SelectedID="1"></Item>
                <Item Key="Priority" SelectedID="1"></Item>
                <Item Key="Sender" SelectedID="2"></Item>
                <Item Key="Service" SelectedID="1"></Item>
                <Item Key="State" SelectedID="2"></Item>
                <Item Key="SLA" SelectedID="1"></Item>
                <Item Key="Subject" SelectedID="1"></Item>
                <Item Key="Title" SelectedID="2"></Item>
                <Item Key="Type" SelectedID="1"></Item>
            </Hash>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketSearch###DefaultColumns" Required="0" Valid="1">
        <Description Translatable="1">Columns that can be filtered in the ticket search result view of the agent interface. Note: Only Ticket attributes, Dynamic Fields (DynamicField_NameX) and Customer attributes (e.g. CustomerUserPhone, CustomerCompanyName, ...) are allowed.</Description>
        <Navigation>Frontend::Agent::View::TicketSearch</Navigation>
        <Value>
            <Hash>
                <DefaultItem ValueType="Select">
                    <Item ValueType="Option" Value="0" Translatable="1">0 - Disabled</Item>
                    <Item ValueType="Option" Value="1" Translatable="1">1 - Available</Item>
                    <Item ValueType="Option" Value="2" Translatable="1">2 - Enabled by default</Item>
                </DefaultItem>
                <Item Key="Age" SelectedID="2"></Item>
                <Item Key="Changed" SelectedID="1"></Item>
                <Item Key="Created" SelectedID="1"></Item>
                <Item Key="CustomerCompanyName" SelectedID="1"></Item>
                <Item Key="CustomerID" SelectedID="2"></Item>
                <Item Key="CustomerName" SelectedID="1"></Item>
                <Item Key="CustomerUserID" SelectedID="1"></Item>
                <Item Key="EscalationResponseTime" SelectedID="1"></Item>
                <Item Key="EscalationSolutionTime" SelectedID="1"></Item>
                <Item Key="EscalationTime" SelectedID="1"></Item>
                <Item Key="EscalationUpdateTime" SelectedID="1"></Item>
                <Item Key="TicketNumber" SelectedID="2"></Item>
                <Item Key="Lock" SelectedID="2"></Item>
                <Item Key="Owner" SelectedID="2"></Item>
                <Item Key="PendingTime" SelectedID="1"></Item>
                <Item Key="Queue" SelectedID="2"></Item>
                <Item Key="Responsible" SelectedID="1"></Item>
                <Item Key="Priority" SelectedID="1"></Item>
                <Item Key="Sender" SelectedID="2"></Item>
                <Item Key="Service" SelectedID="1"></Item>
                <Item Key="State" SelectedID="2"></Item>
                <Item Key="SLA" SelectedID="1"></Item>
                <Item Key="Subject" SelectedID="1"></Item>
                <Item Key="Title" SelectedID="2"></Item>
                <Item Key="Type" SelectedID="1"></Item>
            </Hash>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketService###DefaultColumns" Required="0" Valid="1">
        <Description Translatable="1">Columns that can be filtered in the service view of the agent interface. Note: Only Ticket attributes, Dynamic Fields (DynamicField_NameX) and Customer attributes (e.g. CustomerUserPhone, CustomerCompanyName, ...) are allowed.</Description>
        <Navigation>Frontend::Agent::View::TicketService</Navigation>
        <Value>
            <Hash>
                <DefaultItem ValueType="Select">
                    <Item ValueType="Option" Value="0" Translatable="1">0 - Disabled</Item>
                    <Item ValueType="Option" Value="1" Translatable="1">1 - Available</Item>
                    <Item ValueType="Option" Value="2" Translatable="1">2 - Enabled by default</Item>
                </DefaultItem>
                <Item Key="Age" SelectedID="2"></Item>
                <Item Key="Changed" SelectedID="1"></Item>
                <Item Key="Created" SelectedID="1"></Item>
                <Item Key="CustomerCompanyName" SelectedID="1"></Item>
                <Item Key="CustomerID" SelectedID="2"></Item>
                <Item Key="CustomerName" SelectedID="1"></Item>
                <Item Key="CustomerUserID" SelectedID="1"></Item>
                <Item Key="EscalationResponseTime" SelectedID="1"></Item>
                <Item Key="EscalationSolutionTime" SelectedID="1"></Item>
                <Item Key="EscalationTime" SelectedID="1"></Item>
                <Item Key="EscalationUpdateTime" SelectedID="1"></Item>
                <Item Key="TicketNumber" SelectedID="2"></Item>
                <Item Key="Lock" SelectedID="2"></Item>
                <Item Key="Owner" SelectedID="2"></Item>
                <Item Key="PendingTime" SelectedID="1"></Item>
                <Item Key="Queue" SelectedID="2"></Item>
                <Item Key="Responsible" SelectedID="1"></Item>
                <Item Key="Priority" SelectedID="1"></Item>
                <Item Key="Sender" SelectedID="2"></Item>
                <Item Key="Service" SelectedID="2"></Item>
                <Item Key="State" SelectedID="2"></Item>
                <Item Key="SLA" SelectedID="1"></Item>
                <Item Key="Subject" SelectedID="1"></Item>
                <Item Key="Title" SelectedID="2"></Item>
                <Item Key="Type" SelectedID="1"></Item>
            </Hash>
        </Value>
    </Setting>
    <Setting Name="Frontend::NavBarModule###7-AgentTicketService" Required="0" Valid="1">
        <Description Translatable="1">Frontend module registration (disable AgentTicketService link if Ticket Service feature is not used).</Description>
        <Navigation>Frontend::Agent::ModuleRegistration</Navigation>
        <Value>
            <Hash>
                <Item Key="Module">Kernel::Output::HTML::NavBar::AgentTicketService</Item>
            </Hash>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::DefaultRecipientDisplayType" Required="0" Valid="1">
        <Description Translatable="1">Default display type for recipient (To,Cc) names in AgentTicketZoom and CustomerTicketZoom.</Description>
        <Navigation>Core::Ticket</Navigation>
        <Value>
            <Item ValueType="Select" SelectedID="Realname">
                <Item ValueType="Option" Value="Value" Translatable="1">Full value</Item>
                <Item ValueType="Option" Value="Realname" Translatable="1">Display name</Item>
            </Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::DefaultSenderDisplayType" Required="0" Valid="1">
        <Description Translatable="1">Default display type for sender (From) names in AgentTicketZoom and CustomerTicketZoom.</Description>
        <Navigation>Core::Ticket</Navigation>
        <Value>
            <Item ValueType="Select" SelectedID="Realname">
                <Item ValueType="Option" Value="Value" Translatable="1">Full value</Item>
                <Item ValueType="Option" Value="Realname" Translatable="1">Display name</Item>
            </Item>
        </Value>
    </Setting>
    <Setting Name="LinkObject::ComplexTable::SettingsVisibility###Ticket" Required="0" Valid="1">
        <Description Translatable="1">Define Actions where a settings button is available in the linked objects widget (LinkObject::ViewMode = "complex"). Please note that these Actions must have registered the following JS and CSS files: Core.AllocationList.css, Core.UI.AllocationList.js, Core.UI.Table.Sort.js, Core.Agent.TableFilters.js.</Description>
        <Navigation>Frontend::Agent::LinkObject</Navigation>
        <Value>
            <Array>
                <Item>AgentTicketZoom</Item>
            </Array>
        </Value>
    </Setting>
    <Setting Name="LinkObject::ComplexTable###Ticket" Required="0" Valid="1">
        <Description Translatable="1">Define which columns are shown in the linked tickets widget (LinkObject::ViewMode = "complex"). Note: Only Ticket attributes and Dynamic Fields (DynamicField_NameX) are allowed for DefaultColumns.</Description>
        <Navigation>Frontend::Agent::LinkObject</Navigation>
        <Value>
            <Hash>
                <Item Key="Module">Kernel::Output::HTML::LinkObject::Ticket.pm</Item>
                <Item Key="DefaultColumns">
                    <Hash>
                        <DefaultItem ValueType="Select">
                            <Item ValueType="Option" Value="0" Translatable="1">0 - Disabled</Item>
                            <Item ValueType="Option" Value="1" Translatable="1">1 - Available</Item>
                            <Item ValueType="Option" Value="2" Translatable="1">2 - Enabled by default</Item>
                        </DefaultItem>
                        <Item Key="Age" SelectedID="1"></Item>
                        <Item Key="Changed" SelectedID="1"></Item>
                        <Item Key="Created" SelectedID="2"></Item>
                        <Item Key="CustomerID" SelectedID="1"></Item>
                        <Item Key="CustomerName" SelectedID="1"></Item>
                        <Item Key="CustomerUserID" SelectedID="1"></Item>
                        <Item Key="CustomerCompanyName" SelectedID="1"></Item>
                        <Item Key="EscalationResponseTime" SelectedID="1"></Item>
                        <Item Key="EscalationSolutionTime" SelectedID="1"></Item>
                        <Item Key="EscalationTime" SelectedID="1"></Item>
                        <Item Key="EscalationUpdateTime" SelectedID="1"></Item>
                        <Item Key="TicketNumber" SelectedID="2"></Item>
                        <Item Key="Lock" SelectedID="1"></Item>
                        <Item Key="Owner" SelectedID="1"></Item>
                        <Item Key="PendingTime" SelectedID="1"></Item>
                        <Item Key="Queue" SelectedID="2"></Item>
                        <Item Key="Responsible" SelectedID="1"></Item>
                        <Item Key="Priority" SelectedID="1"></Item>
                        <Item Key="Service" SelectedID="1"></Item>
                        <Item Key="State" SelectedID="2"></Item>
                        <Item Key="SLA" SelectedID="1"></Item>
                        <Item Key="Title" SelectedID="2"></Item>
                        <Item Key="Type" SelectedID="1"></Item>
                    </Hash>
                </Item>
                <Item Key="Priority">
                    <Hash>
                        <Item Key="Age">110</Item>
                        <Item Key="Changed">120</Item>
                        <Item Key="Created">310</Item>
                        <Item Key="CustomerID">240</Item>
                        <Item Key="CustomerName">250</Item>
                        <Item Key="CustomerUserID">260</Item>
                        <Item Key="CustomerCompanyName">320</Item>
                        <Item Key="EscalationResponseTime">160</Item>
                        <Item Key="EscalationSolutionTime">150</Item>
                        <Item Key="EscalationTime">140</Item>
                        <Item Key="EscalationUpdateTime">170</Item>
                        <Item Key="TicketNumber">100</Item>
                        <Item Key="Lock">200</Item>
                        <Item Key="Owner">220</Item>
                        <Item Key="PendingTime">130</Item>
                        <Item Key="Queue">210</Item>
                        <Item Key="Responsible">230</Item>
                        <Item Key="Priority">300</Item>
                        <Item Key="Service">280</Item>
                        <Item Key="State">190</Item>
                        <Item Key="SLA">290</Item>
                        <Item Key="Title">180</Item>
                        <Item Key="Type">270</Item>
                    </Hash>
                </Item>
            </Hash>
        </Value>
    </Setting>
    <!-- collect meta configurations -->
    <Setting Name="Ticket::Frontend::ZoomCollectMeta" UserPreferencesGroup="Advanced" UserModificationPossible="1" Required="0" Valid="1">
        <Description Translatable="1">Whether or not to collect meta information from articles using filters configured in Ticket::Frontend::ZoomCollectMetaFilters.</Description>
        <Navigation>Frontend::Agent::View::TicketZoom</Navigation>
        <Value>
            <Item ValueType="Checkbox">0</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::ZoomCollectMetaFilters###CVE-Mitre" Required="0" Valid="0">
        <Description Translatable="1">Defines a filter to collect CVE numbers from article texts in AgentTicketZoom. The results will be displayed in a meta box next to the article. Fill in URLPreview if you would like to see a preview when moving your mouse cursor above the link element. This could be the same URL as in URL, but also an alternate one. Please note that some websites deny being displayed within an iframe (e.g. Google) and thus won't work with the preview mode.</Description>
        <Navigation>Frontend::Agent::View::TicketZoom</Navigation>
        <Value>
            <Hash>
                <Item Key="RegExp">
                    <Array>
                        <Item>(CVE|CAN)\-(\d{3,4})\-(\d{2,})</Item>
                    </Array>
                </Item>
                <Item Key="Meta">
                    <Hash>
                        <Item Key="Name">CVE Mitre</Item>
                        <Item Key="URL">http://cve.mitre.org/cgi-bin/cvename.cgi?name=&lt;MATCH1&gt;-&lt;MATCH2&gt;-&lt;MATCH3&gt;</Item>
                        <Item Key="URLPreview">http://cve.mitre.org/cgi-bin/cvename.cgi?name=&lt;MATCH1&gt;-&lt;MATCH2&gt;-&lt;MATCH3&gt;</Item>
                        <Item Key="Target">_blank</Item>
                    </Hash>
                </Item>
            </Hash>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::ZoomCollectMetaFilters###CVE-Google" Required="0" Valid="0">
        <Description Translatable="1">Defines a filter to collect CVE numbers from article texts in AgentTicketZoom. The results will be displayed in a meta box next to the article. Fill in URLPreview if you would like to see a preview when moving your mouse cursor above the link element. This could be the same URL as in URL, but also an alternate one. Please note that some websites deny being displayed within an iframe (e.g. Google) and thus won't work with the preview mode.</Description>
        <Navigation>Frontend::Agent::View::TicketZoom</Navigation>
        <Value>
            <Hash>
                <Item Key="RegExp">
                    <Array>
                        <Item>(CVE|CAN)\-(\d{3,4})\-(\d{2,})</Item>
                    </Array>
                </Item>
                <Item Key="Meta">
                    <Hash>
                        <Item Key="Name">CVE Google Search</Item>
                        <Item Key="URL">http://google.com/search?q=&lt;MATCH1&gt;-&lt;MATCH2&gt;-&lt;MATCH3&gt;</Item>
                        <Item Key="URLPreview"></Item>
                        <Item Key="Target">_blank</Item>
                    </Hash>
                </Item>
            </Hash>
        </Value>
    </Setting>
    <Setting Name="Frontend::Module###AgentSplitSelection" Required="0" Valid="1">
        <Description Translatable="1">Frontend module registration for the agent interface.</Description>
        <Navigation>Frontend::Agent::ModuleRegistration</Navigation>
        <Value>
            <Item ValueType="FrontendRegistration">
                <Hash>
                    <Item Key="Group">
                        <Array>
                        </Array>
                    </Item>
                    <Item Key="GroupRo">
                        <Array>
                        </Array>
                    </Item>
                    <Item Key="Description" Translatable="1">Ticket split dialog.</Item>
                    <Item Key="Title"></Item>
                    <Item Key="NavBarName"></Item>
                </Hash>
            </Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketEmail###SplitLinkType" Required="0" Valid="1">
        <Description Translatable="1">Sets the default link type of split tickets in the agent interface.</Description>
        <Navigation>Frontend::Agent::View::TicketEmailNew</Navigation>
        <Value>
            <Hash>
                <Item Key="LinkType">ParentChild</Item>
                <Item Key="Direction">Target</Item>
            </Hash>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketProcess###SplitLinkType" Required="0" Valid="1">
        <Description Translatable="1">Sets the default link type of split tickets in the agent interface.</Description>
        <Navigation>Frontend::Agent::View::TicketProcess</Navigation>
        <Value>
            <Hash>
                <Item Key="LinkType">ParentChild</Item>
                <Item Key="Direction">Target</Item>
            </Hash>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::Article::Actions###Internal" Required="1" Valid="1">
        <Description Translatable="1">Defines available article actions for Internal articles.</Description>
        <Navigation>Frontend::Agent::View::TicketZoom::ArticleAction</Navigation>
        <Value>
            <Hash>
                <DefaultItem>
                    <Hash>
                        <Item Key="Module"></Item>
                        <Item Key="Prio"></Item>
                        <Item Key="Valid"></Item>
                    </Hash>
                </DefaultItem>
                <Item Key="AgentTicketCompose">
                    <Hash>
                        <Item Key="Module">Kernel::Output::HTML::ArticleAction::AgentTicketCompose</Item>
                        <Item Key="Prio">100</Item>
                        <Item Key="Valid">1</Item>
                    </Hash>
                </Item>
                <Item Key="AgentTicketForward">
                    <Hash>
                        <Item Key="Module">Kernel::Output::HTML::ArticleAction::AgentTicketForward</Item>
                        <Item Key="Prio">200</Item>
                        <Item Key="Valid">1</Item>
                    </Hash>
                </Item>
                <Item Key="AgentTicketBounce">
                    <Hash>
                        <Item Key="Module">Kernel::Output::HTML::ArticleAction::AgentTicketBounce</Item>
                        <Item Key="Prio">300</Item>
                        <Item Key="Valid">1</Item>
                    </Hash>
                </Item>
                <Item Key="AgentTicketPhone">
                    <Hash>
                        <Item Key="Module">Kernel::Output::HTML::ArticleAction::AgentTicketPhone</Item>
                        <Item Key="Prio">400</Item>
                        <Item Key="Valid">1</Item>
                    </Hash>
                </Item>
                <Item Key="AgentTicketPrint">
                    <Hash>
                        <Item Key="Module">Kernel::Output::HTML::ArticleAction::AgentTicketPrint</Item>
                        <Item Key="Prio">500</Item>
                        <Item Key="Valid">1</Item>
                    </Hash>
                </Item>
                <Item Key="AgentTicketPlain">
                    <Hash>
                        <Item Key="Module">Kernel::Output::HTML::ArticleAction::AgentTicketPlain</Item>
                        <Item Key="Prio">600</Item>
                        <Item Key="Valid">1</Item>
                    </Hash>
                </Item>
                <Item Key="MarkAsImportant">
                    <Hash>
                        <Item Key="Module">Kernel::Output::HTML::ArticleAction::MarkAsImportant</Item>
                        <Item Key="Prio">700</Item>
                        <Item Key="Valid">1</Item>
                    </Hash>
                </Item>
                <Item Key="AgentTicketNote">
                    <Hash>
                        <Item Key="Module">Kernel::Output::HTML::ArticleAction::AgentTicketNote</Item>
                        <Item Key="Prio">800</Item>
                        <Item Key="Valid">1</Item>
                    </Hash>
                </Item>
            </Hash>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::Article::Actions###Phone" Required="1" Valid="1">
        <Description Translatable="1">Defines available article actions for Phone articles.</Description>
        <Navigation>Frontend::Agent::View::TicketZoom::ArticleAction</Navigation>
        <Value>
            <Hash>
                <DefaultItem>
                    <Hash>
                        <Item Key="Module"></Item>
                        <Item Key="Prio"></Item>
                        <Item Key="Valid"></Item>
                    </Hash>
                </DefaultItem>
                <Item Key="AgentTicketCompose">
                    <Hash>
                        <Item Key="Module">Kernel::Output::HTML::ArticleAction::AgentTicketCompose</Item>
                        <Item Key="Prio">100</Item>
                        <Item Key="Valid">1</Item>
                    </Hash>
                </Item>
                <Item Key="AgentTicketForward">
                    <Hash>
                        <Item Key="Module">Kernel::Output::HTML::ArticleAction::AgentTicketForward</Item>
                        <Item Key="Prio">200</Item>
                        <Item Key="Valid">1</Item>
                    </Hash>
                </Item>
                <Item Key="AgentTicketBounce">
                    <Hash>
                        <Item Key="Module">Kernel::Output::HTML::ArticleAction::AgentTicketBounce</Item>
                        <Item Key="Prio">300</Item>
                        <Item Key="Valid">1</Item>
                    </Hash>
                </Item>
                <Item Key="AgentTicketPhone">
                    <Hash>
                        <Item Key="Module">Kernel::Output::HTML::ArticleAction::AgentTicketPhone</Item>
                        <Item Key="Prio">400</Item>
                        <Item Key="Valid">1</Item>
                    </Hash>
                </Item>
                <Item Key="AgentTicketPrint">
                    <Hash>
                        <Item Key="Module">Kernel::Output::HTML::ArticleAction::AgentTicketPrint</Item>
                        <Item Key="Prio">500</Item>
                        <Item Key="Valid">1</Item>
                    </Hash>
                </Item>
                <Item Key="AgentTicketPlain">
                    <Hash>
                        <Item Key="Module">Kernel::Output::HTML::ArticleAction::AgentTicketPlain</Item>
                        <Item Key="Prio">600</Item>
                        <Item Key="Valid">1</Item>
                    </Hash>
                </Item>
                <Item Key="MarkAsImportant">
                    <Hash>
                        <Item Key="Module">Kernel::Output::HTML::ArticleAction::MarkAsImportant</Item>
                        <Item Key="Prio">700</Item>
                        <Item Key="Valid">1</Item>
                    </Hash>
                </Item>
                <Item Key="AgentTicketNote">
                    <Hash>
                        <Item Key="Module">Kernel::Output::HTML::ArticleAction::AgentTicketNote</Item>
                        <Item Key="Prio">800</Item>
                        <Item Key="Valid">1</Item>
                    </Hash>
                </Item>
            </Hash>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::Article::Actions###Email" Required="1" Valid="1">
        <Description Translatable="1">Defines available article actions for Email articles.</Description>
        <Navigation>Frontend::Agent::View::TicketZoom::ArticleAction</Navigation>
        <Value>
            <Hash>
                <DefaultItem>
                    <Hash>
                        <Item Key="Module"></Item>
                        <Item Key="Prio"></Item>
                        <Item Key="Valid"></Item>
                    </Hash>
                </DefaultItem>
                <Item Key="AgentTicketCompose">
                    <Hash>
                        <Item Key="Module">Kernel::Output::HTML::ArticleAction::AgentTicketCompose</Item>
                        <Item Key="Prio">100</Item>
                        <Item Key="Valid">1</Item>
                    </Hash>
                </Item>
                <Item Key="AgentTicketForward">
                    <Hash>
                        <Item Key="Module">Kernel::Output::HTML::ArticleAction::AgentTicketForward</Item>
                        <Item Key="Prio">200</Item>
                        <Item Key="Valid">1</Item>
                    </Hash>
                </Item>
                <Item Key="AgentTicketBounce">
                    <Hash>
                        <Item Key="Module">Kernel::Output::HTML::ArticleAction::AgentTicketBounce</Item>
                        <Item Key="Prio">300</Item>
                        <Item Key="Valid">1</Item>
                    </Hash>
                </Item>
                <Item Key="AgentTicketPhone">
                    <Hash>
                        <Item Key="Module">Kernel::Output::HTML::ArticleAction::AgentTicketPhone</Item>
                        <Item Key="Prio">400</Item>
                        <Item Key="Valid">1</Item>
                    </Hash>
                </Item>
                <Item Key="AgentTicketPrint">
                    <Hash>
                        <Item Key="Module">Kernel::Output::HTML::ArticleAction::AgentTicketPrint</Item>
                        <Item Key="Prio">500</Item>
                        <Item Key="Valid">1</Item>
                    </Hash>
                </Item>
                <Item Key="AgentTicketMessageLog">
                    <Hash>
                        <Item Key="Module">Kernel::Output::HTML::ArticleAction::AgentTicketMessageLog</Item>
                        <Item Key="Prio">550</Item>
                        <Item Key="Valid">1</Item>
                    </Hash>
                </Item>
                <Item Key="AgentTicketPlain">
                    <Hash>
                        <Item Key="Module">Kernel::Output::HTML::ArticleAction::AgentTicketPlain</Item>
                        <Item Key="Prio">600</Item>
                        <Item Key="Valid">1</Item>
                    </Hash>
                </Item>
                <Item Key="MarkAsImportant">
                    <Hash>
                        <Item Key="Module">Kernel::Output::HTML::ArticleAction::MarkAsImportant</Item>
                        <Item Key="Prio">700</Item>
                        <Item Key="Valid">1</Item>
                    </Hash>
                </Item>
                <Item Key="AgentTicketNote">
                    <Hash>
                        <Item Key="Module">Kernel::Output::HTML::ArticleAction::AgentTicketNote</Item>
                        <Item Key="Prio">800</Item>
                        <Item Key="Valid">1</Item>
                    </Hash>
                </Item>
                <Item Key="AgentTicketEmailResend">
                    <Hash>
                        <Item Key="Module">Kernel::Output::HTML::ArticleAction::AgentTicketEmailResend</Item>
                        <Item Key="Prio">900</Item>
                        <Item Key="Valid">1</Item>
                    </Hash>
                </Item>
            </Hash>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::Article::Actions###Chat" Required="1" Valid="1">
        <Description Translatable="1">Defines available article actions for Chat articles.</Description>
        <Navigation>Frontend::Agent::View::TicketZoom::ArticleAction</Navigation>
        <Value>
            <Hash>
                <DefaultItem>
                    <Hash>
                        <Item Key="Module"></Item>
                        <Item Key="Prio"></Item>
                        <Item Key="Valid"></Item>
                    </Hash>
                </DefaultItem>
                <Item Key="AgentTicketPrint">
                    <Hash>
                        <Item Key="Module">Kernel::Output::HTML::ArticleAction::AgentTicketPrint</Item>
                        <Item Key="Prio">500</Item>
                        <Item Key="Valid">1</Item>
                    </Hash>
                </Item>
                <Item Key="MarkAsImportant">
                    <Hash>
                        <Item Key="Module">Kernel::Output::HTML::ArticleAction::MarkAsImportant</Item>
                        <Item Key="Prio">700</Item>
                        <Item Key="Valid">1</Item>
                    </Hash>
                </Item>
                <Item Key="AgentTicketForward">
                    <Hash>
                        <Item Key="Module">Kernel::Output::HTML::ArticleAction::AgentTicketForward</Item>
                        <Item Key="Prio">200</Item>
                        <Item Key="Valid">1</Item>
                    </Hash>
                </Item>
                <Item Key="AgentTicketCompose">
                    <Hash>
                        <Item Key="Module">Kernel::Output::HTML::ArticleAction::AgentTicketCompose</Item>
                        <Item Key="Prio">100</Item>
                        <Item Key="Valid">1</Item>
                    </Hash>
                </Item>
            </Hash>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::Article::Actions###Invalid" Required="1" Valid="1">
        <Description Translatable="1">Defines available article actions for invalid articles.</Description>
        <Navigation>Frontend::Agent::View::TicketZoom::ArticleAction</Navigation>
        <Value>
            <Hash>
                <DefaultItem>
                    <Hash>
                        <Item Key="Module"></Item>
                        <Item Key="Prio"></Item>
                        <Item Key="Valid"></Item>
                    </Hash>
                </DefaultItem>
                <Item Key="ReinstallPackageLink">
                    <Hash>
                        <Item Key="Module">Kernel::Output::HTML::ArticleAction::ReinstallPackageLink</Item>
                        <Item Key="Prio">200</Item>
                        <Item Key="Valid">1</Item>
                    </Hash>
                </Item>
                <Item Key="GetHelpLink">
                    <Hash>
                        <Item Key="Module">Kernel::Output::HTML::ArticleAction::GetHelpLink</Item>
                        <Item Key="Prio">100</Item>
                        <Item Key="Valid">1</Item>
                    </Hash>
                </Item>
            </Hash>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::RedirectAfterCloseDisabled" Required="1" Valid="1" UserModificationActive="1" UserModificationPossible="1">
        <Description Translatable="1">Disables the redirection to the last screen overview / dashboard after a ticket is closed.</Description>
        <Navigation>Frontend::Agent</Navigation>
        <Value>
            <Item ValueType="Checkbox">0</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::UserDefaultQueue" Required="0" Valid="0" UserModificationActive="1" UserModificationPossible="1">
        <Description Translatable="1">Defines the default queue for new tickets in the agent interface.</Description>
        <Navigation>Frontend::Agent</Navigation>
        <Value>
            <Item ValueType="Entity" ValueEntityType="Queue" ValueRegex="">Postmaster</Item>
        </Value>
    </Setting>
</otrs_config>