398 lines
12 KiB
Perl
398 lines
12 KiB
Perl
# --
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# Copyright (C) 2001-2019 OTRS AG, https://otrs.com/
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# --
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# This software comes with ABSOLUTELY NO WARRANTY. For details, see
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# the enclosed file COPYING for license information (GPL). If you
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# did not receive this file, see https://www.gnu.org/licenses/gpl-3.0.txt.
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# --
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package Kernel::Modules::AgentITSMSLAPrint;
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use strict;
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use warnings;
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use Kernel::Language qw(Translatable);
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our $ObjectManagerDisabled = 1;
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sub new {
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my ( $Type, %Param ) = @_;
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# allocate new hash for object
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my $Self = {%Param};
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bless( $Self, $Type );
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return $Self;
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}
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sub Run {
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my ( $Self, %Param ) = @_;
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# get params
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my $SLAID = $Kernel::OM->Get('Kernel::System::Web::Request')->GetParam( Param => "SLAID" );
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# get layout object
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my $LayoutObject = $Kernel::OM->Get('Kernel::Output::HTML::Layout');
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# check needed stuff
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if ( !$SLAID ) {
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return $LayoutObject->ErrorScreen(
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Message => Translatable('No SLAID is given!'),
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Comment => Translatable('Please contact the administrator.'),
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);
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}
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# get sla
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my %SLA = $Kernel::OM->Get('Kernel::System::SLA')->SLAGet(
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SLAID => $SLAID,
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UserID => $Self->{UserID},
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);
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if ( !$SLA{SLAID} ) {
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return $LayoutObject->ErrorScreen(
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Message => $LayoutObject->{LanguageObject}->Translate( 'SLAID %s not found in database!', $SLAID ),
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Comment => Translatable('Please contact the administrator.'),
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);
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}
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# get config object
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my $ConfigObject = $Kernel::OM->Get('Kernel::Config');
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# get calendar name
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if ( $SLA{Calendar} ) {
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$SLA{CalendarName} = "Calendar $SLA{Calendar} - "
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. $ConfigObject->Get( "TimeZone::Calendar" . $SLA{Calendar} . "Name" );
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}
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else {
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$SLA{CalendarName} = Translatable('Calendar Default');
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}
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# get user object
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my $UserObject = $Kernel::OM->Get('Kernel::System::User');
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# get user data (create by)
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$SLA{CreateByName} = $UserObject->UserName(
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UserID => $SLA{CreateBy},
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);
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# get user data (change by)
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$SLA{ChangeByName} = $UserObject->UserName(
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UserID => $SLA{ChangeBy},
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);
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# get PDF object
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my $PDFObject = $Kernel::OM->Get('Kernel::System::PDF');
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# generate PDF output
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my %Page;
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# get maximum number of pages
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$Page{MaxPages} = $ConfigObject->Get('PDF::MaxPages');
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if ( !$Page{MaxPages} || $Page{MaxPages} < 1 || $Page{MaxPages} > 1000 ) {
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$Page{MaxPages} = 100;
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}
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$Page{MarginTop} = 30;
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$Page{MarginRight} = 40;
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$Page{MarginBottom} = 40;
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$Page{MarginLeft} = 40;
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$Page{HeaderRight} = $LayoutObject->{LanguageObject}->Translate('SLA');
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$Page{PageText} = $LayoutObject->{LanguageObject}->Translate('Page');
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$Page{PageCount} = 1;
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# create new PDF document
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$PDFObject->DocumentNew(
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Title => $ConfigObject->Get('Product') . ': ' . $SLA{Name},
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Encode => $LayoutObject->{UserCharset},
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);
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# create first PDF page
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$PDFObject->PageNew(
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%Page,
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FooterRight => $Page{PageText} . ' ' . $Page{PageCount},
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);
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$Page{PageCount}++;
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$PDFObject->PositionSet(
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Move => 'relativ',
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Y => -6,
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);
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# output title
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$PDFObject->Text(
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Text => $SLA{Name},
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FontSize => 13,
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);
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$PDFObject->PositionSet(
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Move => 'relativ',
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Y => -6,
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);
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# output "printed by"
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$PDFObject->Text(
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Text => $LayoutObject->{LanguageObject}->Translate('printed by') . ' '
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. $Self->{UserFullname} . ' '
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. $LayoutObject->{Time},
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FontSize => 9,
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);
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$PDFObject->PositionSet(
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Move => 'relativ',
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Y => -14,
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);
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# output general infos
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$Self->_PDFOutputGeneralInfos(
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Page => \%Page,
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SLA => \%SLA,
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);
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# output detailed infos
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$Self->_PDFOutputDetailedInfos(
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Page => \%Page,
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SLA => \%SLA,
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);
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# create file name
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my $Filename = $Kernel::OM->Get('Kernel::System::Main')->FilenameCleanUp(
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Filename => $SLA{Name},
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Type => 'Attachment',
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);
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# get datetime object
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my $DateTimeObject = $Kernel::OM->Create('Kernel::System::DateTime');
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# return the PDF document
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return $LayoutObject->Attachment(
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Filename => "sla_${Filename}_" . $DateTimeObject->Format( Format => "%Y-%m-%d_%H:%M" ) . '.pdf',
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ContentType => 'application/pdf',
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Content => $PDFObject->DocumentOutput(),
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Type => 'inline',
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);
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}
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sub _PDFOutputGeneralInfos {
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my ( $Self, %Param ) = @_;
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# check needed stuff
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for my $Argument (qw(Page SLA)) {
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if ( !defined $Param{$Argument} ) {
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$Kernel::OM->Get('Kernel::System::Log')->Log(
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Priority => 'error',
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Message => "Need $Argument!"
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);
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return;
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}
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}
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# get layout object
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my $LayoutObject = $Kernel::OM->Get('Kernel::Output::HTML::Layout');
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# create left table
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my $TableLeft = [
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{
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Key => $LayoutObject->{LanguageObject}->Translate('SLA') . ':',
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Value => $Param{SLA}->{Name},
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},
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];
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# create right table
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my $TableRight = [
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{
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Key => $LayoutObject->{LanguageObject}->Translate('Created') . ':',
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Value => $LayoutObject->Output(
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Template => '[% Data.CreateTime | Localize("TimeLong") %]',
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Data => \%{ $Param{SLA} },
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),
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},
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{
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Key => $LayoutObject->{LanguageObject}->Translate('Created by') . ':',
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Value => $Param{SLA}->{ChangeByName},
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},
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{
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Key => $LayoutObject->{LanguageObject}->Translate('Last changed') . ':',
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Value => $LayoutObject->Output(
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Template => '[% Data.ChangeTime | Localize("TimeLong") %]',
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Data => \%{ $Param{SLA} },
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),
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},
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{
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Key => $LayoutObject->{LanguageObject}->Translate('Last changed by') . ':',
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Value => $Param{SLA}->{ChangeByName},
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},
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];
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my $Rows = @{$TableLeft};
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if ( @{$TableRight} > $Rows ) {
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$Rows = @{$TableRight};
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}
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my %TableParam;
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for my $Row ( 1 .. $Rows ) {
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$Row--;
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$TableParam{CellData}[$Row][0]{Content} = $TableLeft->[$Row]->{Key};
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$TableParam{CellData}[$Row][0]{Font} = 'ProportionalBold';
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$TableParam{CellData}[$Row][1]{Content} = $TableLeft->[$Row]->{Value};
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$TableParam{CellData}[$Row][2]{Content} = ' ';
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$TableParam{CellData}[$Row][2]{BackgroundColor} = '#FFFFFF';
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$TableParam{CellData}[$Row][3]{Content} = $TableRight->[$Row]->{Key};
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$TableParam{CellData}[$Row][3]{Font} = 'ProportionalBold';
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$TableParam{CellData}[$Row][4]{Content} = $TableRight->[$Row]->{Value};
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}
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$TableParam{ColumnData}[0]{Width} = 50;
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$TableParam{ColumnData}[1]{Width} = 200.5;
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$TableParam{ColumnData}[2]{Width} = 4;
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$TableParam{ColumnData}[3]{Width} = 80;
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$TableParam{ColumnData}[4]{Width} = 170.5;
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$TableParam{Type} = 'Cut';
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$TableParam{Border} = 0;
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$TableParam{FontSize} = 6;
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$TableParam{BackgroundColorEven} = '#DDDDDD';
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$TableParam{Padding} = 1;
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$TableParam{PaddingTop} = 3;
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$TableParam{PaddingBottom} = 3;
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# get PDF object
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my $PDFObject = $Kernel::OM->Get('Kernel::System::PDF');
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# output table
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PAGE:
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for ( $Param{Page}->{PageCount} .. $Param{Page}->{MaxPages} ) {
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# output table (or a fragment of it)
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%TableParam = $PDFObject->Table(%TableParam);
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# stop output or output next page
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last PAGE if $TableParam{State};
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$PDFObject->PageNew(
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%{ $Param{Page} },
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FooterRight => $Param{Page}->{PageText} . ' ' . $Param{Page}->{PageCount}
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);
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$Param{Page}->{PageCount}++;
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}
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return 1;
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}
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sub _PDFOutputDetailedInfos {
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my ( $Self, %Param ) = @_;
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# check needed stuff
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for my $Argument (qw(Page SLA)) {
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if ( !defined $Param{$Argument} ) {
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$Kernel::OM->Get('Kernel::System::Log')->Log(
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Priority => 'error',
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Message => "Need $Argument!"
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);
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return;
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}
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}
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# get PDF object
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my $PDFObject = $Kernel::OM->Get('Kernel::System::PDF');
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# set new position
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$PDFObject->PositionSet(
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Move => 'relativ',
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Y => -15,
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);
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# get layout object
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my $LayoutObject = $Kernel::OM->Get('Kernel::Output::HTML::Layout');
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# output headline
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$PDFObject->Text(
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Text => $LayoutObject->{LanguageObject}->Translate('SLA'),
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Height => 7,
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Type => 'Cut',
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Font => 'ProportionalBoldItalic',
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FontSize => 7,
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Color => '#666666',
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);
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# set new position
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$PDFObject->PositionSet(
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Move => 'relativ',
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Y => -4,
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);
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# create table
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my $Table = [
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{
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Key => $LayoutObject->{LanguageObject}->Translate('SLA') . ':',
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Value => $Param{SLA}->{Name},
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},
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{
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Key => $LayoutObject->{LanguageObject}->Translate('Type') . ':',
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Value => $LayoutObject->{LanguageObject}->Translate( $Param{SLA}->{Type} ),
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},
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{
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Key => $LayoutObject->{LanguageObject}->Translate('Calendar') . ':',
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Value => $LayoutObject->{LanguageObject}->Translate( $Param{SLA}->{CalendarName} ),
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},
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{
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Key => $LayoutObject->{LanguageObject}->Translate('First Response Time') . ':',
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Value =>
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$LayoutObject->{LanguageObject}->Translate( $Param{SLA}->{FirstResponseTime} )
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. ' '
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. $LayoutObject->{LanguageObject}->Translate('minutes'),
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},
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{
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Key => $LayoutObject->{LanguageObject}->Translate('Update Time') . ':',
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Value => $LayoutObject->{LanguageObject}->Translate( $Param{SLA}->{UpdateTime} ) . ' '
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. $LayoutObject->{LanguageObject}->Translate('minutes'),
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},
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{
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Key => $LayoutObject->{LanguageObject}->Translate('Solution Time') . ':',
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Value => $LayoutObject->{LanguageObject}->Translate( $Param{SLA}->{SolutionTime} )
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. ' '
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. $LayoutObject->{LanguageObject}->Translate('minutes'),
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},
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{
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Key => $LayoutObject->{LanguageObject}->Translate('Minimum Time Between Incidents')
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. ':',
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Value => $LayoutObject->{LanguageObject}->Translate(
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$Param{SLA}->{MinTimeBetweenIncidents},
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)
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. ' '
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. $LayoutObject->{LanguageObject}->Translate('minutes'),
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},
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];
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my %TableParam;
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my $Rows = @{$Table};
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for my $Row ( 1 .. $Rows ) {
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$Row--;
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$TableParam{CellData}[$Row][0]{Content} = $Table->[$Row]->{Key};
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$TableParam{CellData}[$Row][0]{Font} = 'ProportionalBold';
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$TableParam{CellData}[$Row][1]{Content} = $Table->[$Row]->{Value};
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}
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$TableParam{ColumnData}[0]{Width} = 120;
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$TableParam{ColumnData}[1]{Width} = 391;
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$TableParam{Type} = 'Cut';
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$TableParam{Border} = 0;
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$TableParam{FontSize} = 6;
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$TableParam{BackgroundColor} = '#DDDDDD';
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$TableParam{Padding} = 1;
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$TableParam{PaddingTop} = 3;
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$TableParam{PaddingBottom} = 3;
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# output table
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PAGE:
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for ( $Param{Page}->{PageCount} .. $Param{Page}->{MaxPages} ) {
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# output table (or a fragment of it)
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%TableParam = $PDFObject->Table(%TableParam);
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# stop output or output next page
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last PAGE if $TableParam{State};
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$PDFObject->PageNew(
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%{ $Param{Page} },
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FooterRight => $Param{Page}->{PageText} . ' ' . $Param{Page}->{PageCount}
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);
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$Param{Page}->{PageCount}++;
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}
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return 1;
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}
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1;
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