143 lines
4.1 KiB
Perl
143 lines
4.1 KiB
Perl
# --
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# Copyright (C) 2001-2019 OTRS AG, https://otrs.com/
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# --
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# This software comes with ABSOLUTELY NO WARRANTY. For details, see
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# the enclosed file COPYING for license information (GPL). If you
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# did not receive this file, see https://www.gnu.org/licenses/gpl-3.0.txt.
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# --
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package Kernel::System::Ticket::Event::TicketDynamicFieldDefault;
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use strict;
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use warnings;
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use Kernel::System::VariableCheck qw(:all);
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our @ObjectDependencies = (
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'Kernel::Config',
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'Kernel::System::DynamicField',
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'Kernel::System::DynamicField::Backend',
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'Kernel::System::Log',
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'Kernel::System::Ticket',
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);
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sub new {
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my ( $Type, %Param ) = @_;
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# allocate new hash for object
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my $Self = {};
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bless( $Self, $Type );
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return $Self;
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}
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sub Run {
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my ( $Self, %Param ) = @_;
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# check needed stuff
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for my $Needed (qw(Data Event Config UserID)) {
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if ( !$Param{$Needed} ) {
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$Kernel::OM->Get('Kernel::System::Log')->Log(
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Priority => 'error',
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Message => "Need $Needed!",
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);
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return;
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}
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}
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# listen to all kinds of events
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if ( !$Param{Data}->{TicketID} ) {
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$Kernel::OM->Get('Kernel::System::Log')->Log(
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Priority => 'error',
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Message => "Need TicketID in Data!",
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);
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return;
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}
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# get ticket object
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my $TicketObject = $Kernel::OM->Get('Kernel::System::Ticket');
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my $CacheKey = '_TicketDynamicFieldDefault::AlreadyProcessed';
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# loop protection: only execute this handler once for each ticket
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return if ( $TicketObject->{$CacheKey}->{ $Param{Data}->{TicketID} } );
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# get ticket data in silent mode, it could be that the ticket was deleted
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# in the meantime
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my %Ticket = $TicketObject->TicketGet(
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TicketID => $Param{Data}->{TicketID},
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DynamicFields => 1,
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Silent => 1,
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);
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if ( !%Ticket ) {
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# remember that the event was executed for this TicketID to avoid multiple executions
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# store the information in the ticket object
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$TicketObject->{$CacheKey}->{ $Param{Data}->{TicketID} } = 1;
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return;
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}
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# get dynamic field objects
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my $DynamicFieldObject = $Kernel::OM->Get('Kernel::System::DynamicField');
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my $DynamicFieldBackendObject = $Kernel::OM->Get('Kernel::System::DynamicField::Backend');
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# get the dynamic fields
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my $DynamicField = $DynamicFieldObject->DynamicFieldListGet(
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Valid => 1,
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ObjectType => ['Ticket'],
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);
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# get settings from sysconfig
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my $ConfigSettings = $Kernel::OM->Get('Kernel::Config')->Get('Ticket::TicketDynamicFieldDefault');
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# create a lookup table by name (since name is unique)
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my %DynamicFieldLookup;
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DYNAMICFIELD:
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for my $DynamicField ( @{$DynamicField} ) {
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next DYNAMICFIELD if !$DynamicField->{Name};
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$DynamicFieldLookup{ $DynamicField->{Name} } = $DynamicField;
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}
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ELEMENT:
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for my $ElementName ( sort keys %{$ConfigSettings} ) {
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my $Element = $ConfigSettings->{$ElementName};
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if ( $Param{Event} eq $Element->{Event} ) {
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# do not set default dynamic field if already set
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next ELEMENT if $Ticket{ 'DynamicField_' . $Element->{Name} };
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# check if field is defined and valid
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next ELEMENT if !$DynamicFieldLookup{ $Element->{Name} };
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# get dynamic field config
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my $DynamicFieldConfig = $DynamicFieldLookup{ $Element->{Name} };
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# set the value
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my $Success = $DynamicFieldBackendObject->ValueSet(
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DynamicFieldConfig => $DynamicFieldConfig,
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ObjectID => $Param{Data}->{TicketID},
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Value => $Element->{Value},
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UserID => $Param{UserID},
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);
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if ( !$Success ) {
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$Kernel::OM->Get('Kernel::System::Log')->Log(
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Priority => 'error',
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Message =>
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"Can not set value $Element->{Value} for dynamic field $Element->{Name}!"
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);
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}
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}
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}
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return 1;
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}
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1;
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