86 lines
2.3 KiB
Perl
86 lines
2.3 KiB
Perl
# --
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# Copyright (C) 2001-2019 OTRS AG, https://otrs.com/
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# --
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# This software comes with ABSOLUTELY NO WARRANTY. For details, see
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# the enclosed file COPYING for license information (GPL). If you
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# did not receive this file, see https://www.gnu.org/licenses/gpl-3.0.txt.
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# --
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package Kernel::Modules::AgentITSMIncidentProblemManagement;
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use strict;
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use warnings;
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use Kernel::Language qw(Translatable);
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our $ObjectManagerDisabled = 1;
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sub new {
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my ( $Type, %Param ) = @_;
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# allocate new hash for object
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my $Self = {%Param};
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bless( $Self, $Type );
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return $Self;
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}
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sub Run {
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my ( $Self, %Param ) = @_;
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# get layout object
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my $LayoutObject = $Kernel::OM->Get('Kernel::Output::HTML::Layout');
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my $JSON;
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# Show the service incident state and signal.
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if ( $Self->{Subaction} eq 'GetServiceIncidentState' ) {
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# get the selected service id
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my $ServiceID = $Kernel::OM->Get('Kernel::System::Web::Request')->GetParam( Param => 'ServiceID' ) || '';
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# get service
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my %Service = $Kernel::OM->Get('Kernel::System::Service')->ServiceGet(
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ServiceID => $ServiceID,
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IncidentState => 1,
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UserID => $Self->{UserID},
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);
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# build empty response hash
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my %Response = (
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CurInciSignal => '',
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CurInciState => ' ',
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);
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# only if service id is selected and incident state should be shown in this screen
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if ( $Service{CurInciStateType} && $Service{CurInciState} ) {
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# set incident signal
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my %InciSignals = (
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operational => 'greenled',
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warning => 'yellowled',
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incident => 'redled',
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);
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# build the response
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%Response = (
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CurInciSignal => $InciSignals{ $Service{CurInciStateType} },
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CurInciState => $LayoutObject->{LanguageObject}->Translate( $Service{CurInciState} ),
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);
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}
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# encode response to JSON
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$JSON = $LayoutObject->JSONEncode(
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Data => \%Response,
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);
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}
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return $LayoutObject->Attachment(
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ContentType => 'application/json; charset=' . $LayoutObject->{Charset},
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Content => $JSON,
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Type => 'inline',
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NoCache => 1,
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);
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}
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1;
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