321 lines
11 KiB
Perl
321 lines
11 KiB
Perl
# --
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# Copyright (C) 2001-2019 OTRS AG, https://otrs.com/
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# --
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# This software comes with ABSOLUTELY NO WARRANTY. For details, see
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# the enclosed file COPYING for license information (GPL). If you
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# did not receive this file, see https://www.gnu.org/licenses/gpl-3.0.txt.
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# --
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package Kernel::Output::HTML::CustomerUser::GenericTicket;
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use parent 'Kernel::Output::HTML::Base';
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use strict;
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use warnings;
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use Kernel::System::VariableCheck qw(IsArrayRefWithData);
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our $ObjectManagerDisabled = 1;
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sub Run {
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my ( $Self, %Param ) = @_;
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# get layout object
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my $LayoutObject = $Kernel::OM->Get('Kernel::Output::HTML::Layout');
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# don't show ticket search links in the print views
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if ( $LayoutObject->{Action} =~ m{Print$}smx ) {
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return;
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}
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# lookup map
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my %Lookup = (
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Types => {
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Object => 'Kernel::System::Type',
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Return => 'TypeIDs',
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Input => 'Type',
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Method => 'TypeLookup',
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},
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Queues => {
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Object => 'Kernel::System::Queue',
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Return => 'QueueIDs',
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Input => 'Queue',
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Method => 'QueueLookup',
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},
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States => {
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Object => 'Kernel::System::State',
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Return => 'StateIDs',
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Input => 'State',
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Method => 'StateLookup',
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},
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Priorities => {
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Object => 'Kernel::System::Priority',
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Return => 'PriorityIDs',
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Input => 'Priority',
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Method => 'PriorityLookup',
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},
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Locks => {
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Object => 'Kernel::System::Lock',
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Return => 'LockIDs',
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Input => 'Lock',
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Method => 'LockLookup',
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},
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Services => {
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Object => 'Kernel::System::Service',
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Return => 'ServiceIDs',
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Input => 'Name',
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Method => 'ServiceLookup',
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},
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SLAs => {
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Object => 'Kernel::System::SLA',
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Return => 'SLAIDs',
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Input => 'Name',
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Method => 'SLALookup',
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},
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);
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# get all attributes
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my %TicketSearch = ();
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my @Params = split /;/, $Param{Config}->{Attributes};
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STRING:
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for my $String (@Params) {
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next STRING if !$String;
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my ( $Key, $Value ) = split /=/, $String;
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# do lookups
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if ( $Lookup{$Key} ) {
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next STRING if !$Kernel::OM->Get('Kernel::System::Main')->Require( $Lookup{$Key}->{Object} );
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my $Object = $Lookup{$Key}->{Object}->new( %{$Self} );
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my $Method = $Lookup{$Key}->{Method};
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$Value = $Object->$Method( $Lookup{$Key}->{Input} => $Value );
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$Key = $Lookup{$Key}->{Return};
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}
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# build link and search attributes
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if ( $Key =~ /IDs$/ ) {
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if ( !$TicketSearch{$Key} ) {
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$TicketSearch{$Key} = [$Value];
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}
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else {
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push @{ $TicketSearch{$Key} }, $Value;
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}
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}
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elsif ( !defined $TicketSearch{$Key} ) {
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$TicketSearch{$Key} = $Value;
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}
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elsif ( !ref $TicketSearch{$Key} ) {
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my $ValueTmp = $TicketSearch{$Key};
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$TicketSearch{$Key} = [$ValueTmp];
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}
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else {
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push @{ $TicketSearch{$Key} }, $Value;
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}
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}
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# build URL
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# note:
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# "special characters" in customer id have to be escaped, so that DB::QueryCondition works
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my $CustomerIDRaw = $Param{Data}->{UserCustomerID};
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my $Action = $Param{Config}->{Action};
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my $Subaction = $Param{Config}->{Subaction};
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my $URL = $LayoutObject->{Baselink} . "Action=$Action;Subaction=$Subaction";
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$URL .= ';CustomerIDRaw=' . $LayoutObject->LinkEncode($CustomerIDRaw);
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for my $Key ( sort keys %TicketSearch ) {
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if ( ref $TicketSearch{$Key} eq 'ARRAY' ) {
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for my $Value ( @{ $TicketSearch{$Key} } ) {
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$URL .= ';' . $Key . '=' . $LayoutObject->LinkEncode($Value);
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}
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}
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else {
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$URL .= ';' . $Key . '=' . $LayoutObject->LinkEncode( $TicketSearch{$Key} );
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}
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}
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if ( defined $Param{Config}->{CustomerUserLogin} && $Param{Config}->{CustomerUserLogin} ) {
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my $CustomerUserLoginEscaped = $Kernel::OM->Get('Kernel::System::DB')->QueryStringEscape(
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QueryString => $Param{Data}->{UserLogin},
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);
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$TicketSearch{CustomerUserLogin} = $CustomerUserLoginEscaped;
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$URL .= ';CustomerUserLoginRaw='
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. $LayoutObject->LinkEncode($CustomerUserLoginEscaped);
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}
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my $StateObject = $Kernel::OM->Get('Kernel::System::State');
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# replace StateType to StateIDs for the count numbers in customer information links
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if ( $TicketSearch{StateType} ) {
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my @StateIDs;
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if ( $TicketSearch{StateType} eq 'Open' ) {
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@StateIDs = $StateObject->StateGetStatesByType(
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Type => 'Viewable',
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Result => 'ID',
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);
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}
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elsif ( $TicketSearch{StateType} eq 'Closed' ) {
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my %ViewableStateOpenLookup = $StateObject->StateGetStatesByType(
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Type => 'Viewable',
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Result => 'HASH',
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);
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my %StateList = $StateObject->StateList( UserID => $Self->{UserID} );
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for my $Item ( sort keys %StateList ) {
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if ( !$ViewableStateOpenLookup{$Item} ) {
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push @StateIDs, $Item;
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}
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}
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}
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# current ticket state type
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else {
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@StateIDs = $StateObject->StateGetStatesByType(
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StateType => $TicketSearch{StateType},
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Result => 'ID',
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);
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}
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# merge with StateIDs
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if ( @StateIDs && IsArrayRefWithData( $TicketSearch{StateIDs} ) ) {
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my %StateIDs = map { $_ => 1 } @StateIDs;
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@StateIDs = grep { exists $StateIDs{$_} } @{ $TicketSearch{StateIDs} };
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}
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if (@StateIDs) {
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$TicketSearch{StateIDs} = \@StateIDs;
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}
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}
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my %TimeMap = (
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ArticleCreate => 'ArticleTime',
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TicketCreate => 'Time',
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TicketChange => 'ChangeTime',
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TicketLastChange => 'LastChangeTime',
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TicketClose => 'CloseTime',
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TicketEscalation => 'EscalationTime',
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);
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for my $TimeType ( sort keys %TimeMap ) {
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# get create time settings
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if ( !$TicketSearch{ $TimeMap{$TimeType} . 'SearchType' } ) {
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# do nothing with time stuff
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}
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elsif ( $TicketSearch{ $TimeMap{$TimeType} . 'SearchType' } eq 'TimeSlot' ) {
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for my $Key (qw(Month Day)) {
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$TicketSearch{ $TimeType . 'TimeStart' . $Key }
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= sprintf( "%02d", $TicketSearch{ $TimeType . 'TimeStart' . $Key } );
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$TicketSearch{ $TimeType . 'TimeStop' . $Key }
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= sprintf( "%02d", $TicketSearch{ $TimeType . 'TimeStop' . $Key } );
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}
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if (
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$TicketSearch{ $TimeType . 'TimeStartDay' }
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&& $TicketSearch{ $TimeType . 'TimeStartMonth' }
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&& $TicketSearch{ $TimeType . 'TimeStartYear' }
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)
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{
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$TicketSearch{ $TimeType . 'TimeNewerDate' } = $TicketSearch{ $TimeType . 'TimeStartYear' } . '-'
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. $TicketSearch{ $TimeType . 'TimeStartMonth' } . '-'
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. $TicketSearch{ $TimeType . 'TimeStartDay' }
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. ' 00:00:00';
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}
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if (
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$TicketSearch{ $TimeType . 'TimeStopDay' }
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&& $TicketSearch{ $TimeType . 'TimeStopMonth' }
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&& $TicketSearch{ $TimeType . 'TimeStopYear' }
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)
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{
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$TicketSearch{ $TimeType . 'TimeOlderDate' } = $TicketSearch{ $TimeType . 'TimeStopYear' } . '-'
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. $TicketSearch{ $TimeType . 'TimeStopMonth' } . '-'
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. $TicketSearch{ $TimeType . 'TimeStopDay' }
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. ' 23:59:59';
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}
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}
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elsif ( $TicketSearch{ $TimeMap{$TimeType} . 'SearchType' } eq 'TimePoint' ) {
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if (
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$TicketSearch{ $TimeType . 'TimePoint' }
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&& $TicketSearch{ $TimeType . 'TimePointStart' }
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&& $TicketSearch{ $TimeType . 'TimePointFormat' }
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)
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{
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my $Time = 0;
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if ( $TicketSearch{ $TimeType . 'TimePointFormat' } eq 'minute' ) {
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$Time = $TicketSearch{ $TimeType . 'TimePoint' };
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}
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elsif ( $TicketSearch{ $TimeType . 'TimePointFormat' } eq 'hour' ) {
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$Time = $TicketSearch{ $TimeType . 'TimePoint' } * 60;
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}
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elsif ( $TicketSearch{ $TimeType . 'TimePointFormat' } eq 'day' ) {
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$Time = $TicketSearch{ $TimeType . 'TimePoint' } * 60 * 24;
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}
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elsif ( $TicketSearch{ $TimeType . 'TimePointFormat' } eq 'week' ) {
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$Time = $TicketSearch{ $TimeType . 'TimePoint' } * 60 * 24 * 7;
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}
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elsif ( $TicketSearch{ $TimeType . 'TimePointFormat' } eq 'month' ) {
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$Time = $TicketSearch{ $TimeType . 'TimePoint' } * 60 * 24 * 30;
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}
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elsif ( $TicketSearch{ $TimeType . 'TimePointFormat' } eq 'year' ) {
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$Time = $TicketSearch{ $TimeType . 'TimePoint' } * 60 * 24 * 365;
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}
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if ( $TicketSearch{ $TimeType . 'TimePointStart' } eq 'Before' ) {
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# more than ... ago
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$TicketSearch{ $TimeType . 'TimeOlderMinutes' } = $Time;
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}
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elsif ( $TicketSearch{ $TimeType . 'TimePointStart' } eq 'Next' ) {
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# within next
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$TicketSearch{ $TimeType . 'TimeNewerMinutes' } = 0;
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$TicketSearch{ $TimeType . 'TimeOlderMinutes' } = -$Time;
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}
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else {
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# within last ...
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$TicketSearch{ $TimeType . 'TimeOlderMinutes' } = 0;
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$TicketSearch{ $TimeType . 'TimeNewerMinutes' } = $Time;
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}
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}
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}
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}
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my $Count = $Kernel::OM->Get('Kernel::System::Ticket')->TicketSearch(
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# result (required)
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%TicketSearch,
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CustomerIDRaw => $CustomerIDRaw,
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CacheTTL => 60 * 2,
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Result => 'COUNT',
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Permission => 'ro',
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UserID => $Self->{UserID},
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) || 0;
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my $CSSClass = $Param{Config}->{CSSClassNoOpenTicket};
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if ($Count) {
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$CSSClass = $Param{Config}->{CSSClassOpenTicket};
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}
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my $IconName = $Param{Config}->{IconNameNoOpenTicket};
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if ($Count) {
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$IconName = $Param{Config}->{IconNameOpenTicket};
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}
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# generate block
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$LayoutObject->Block(
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Name => 'CustomerItemRow',
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Data => {
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%{ $Param{Config} },
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CSSClass => $CSSClass,
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Extension => " ($Count)",
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URL => $URL,
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IconName => $IconName,
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},
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);
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return 1;
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}
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1;
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