scripts/Perl OTRS/Kernel/Config/Files/XML/TicketITSMTicket.xml

<?xml version="1.0" encoding="utf-8" ?>
<otrs_config version="2.0" init="Application">
    <Setting Name="Ticket::Type" Required="1" Valid="1">
        <Description Translatable="1">Allows defining new types for ticket (if ticket type feature is enabled).</Description>
        <Navigation>Core::Ticket</Navigation>
        <Value>
            <Item ValueType="Checkbox">1</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketPhone###DynamicField" Required="0" Valid="1">
        <Description Translatable="1">Dynamic fields shown in the ticket phone screen of the agent interface.</Description>
        <Navigation>Frontend::Agent::View::TicketPhoneNew</Navigation>
        <Value>
            <Hash>
                <DefaultItem ValueType="Select">
                    <Item ValueType="Option" Value="0" Translatable="1">0 - Disabled</Item>
                    <Item ValueType="Option" Value="1" Translatable="1">1 - Enabled</Item>
                    <Item ValueType="Option" Value="2" Translatable="1">2 - Enabled and required</Item>
                </DefaultItem>
                <Item Key="ITSMImpact" SelectedID="1"></Item>
                <Item Key="ITSMDueDate" SelectedID="1"></Item>
            </Hash>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketEmail###DynamicField" Required="0" Valid="1">
        <Description Translatable="1">Dynamic fields shown in the ticket email screen of the agent interface.</Description>
        <Navigation>Frontend::Agent::View::TicketEmailNew</Navigation>
        <Value>
            <Hash>
                <DefaultItem ValueType="Select">
                    <Item ValueType="Option" Value="0" Translatable="1">0 - Disabled</Item>
                    <Item ValueType="Option" Value="1" Translatable="1">1 - Enabled</Item>
                    <Item ValueType="Option" Value="2" Translatable="1">2 - Enabled and required</Item>
                </DefaultItem>
                <Item Key="ITSMImpact" SelectedID="1"></Item>
                <Item Key="ITSMDueDate" SelectedID="1"></Item>
            </Hash>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketSearch###DynamicField" Required="0" Valid="1">
        <Description Translatable="1">Dynamic fields shown in the ticket search screen of the agent interface.</Description>
        <Navigation>Frontend::Agent::View::TicketSearch</Navigation>
        <Value>
            <Hash>
                <DefaultItem ValueType="Select">
                    <Item ValueType="Option" Value="0" Translatable="1">0 - Disabled</Item>
                    <Item ValueType="Option" Value="1" Translatable="1">1 - Enabled</Item>
                    <Item ValueType="Option" Value="2" Translatable="1">2 - Enabled and required</Item>
                </DefaultItem>
                <Item Key="ITSMImpact" SelectedID="1"></Item>
                <Item Key="ITSMReviewRequired" SelectedID="1"></Item>
                <Item Key="ITSMDecisionResult" SelectedID="1"></Item>
                <Item Key="ITSMRepairStartTime" SelectedID="1"></Item>
                <Item Key="ITSMRecoveryStartTime" SelectedID="1"></Item>
                <Item Key="ITSMDecisionDate" SelectedID="1"></Item>
                <Item Key="ITSMDueDate" SelectedID="1"></Item>
            </Hash>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketZoom###DynamicField" Required="0" Valid="1">
        <Description Translatable="1">Dynamic fields shown in the ticket zoom screen of the agent interface.</Description>
        <Navigation>Frontend::Agent::View::TicketZoom</Navigation>
        <Value>
            <Hash>
                <DefaultItem ValueType="Select" SelectedID='0'>
                    <Item ValueType="Option" Value="0" Translatable="1">0 - Disabled</Item>
                    <Item ValueType="Option" Value="1" Translatable="1">1 - Enabled</Item>
                    <Item ValueType="Option" Value="2" Translatable="1">2 - Enabled and required</Item>
                </DefaultItem>
                <Item Key="ITSMImpact" SelectedID="1"></Item>
                <Item Key="ITSMCriticality" SelectedID="1"></Item>
                <Item Key="ITSMReviewRequired" SelectedID="1"></Item>
                <Item Key="ITSMDecisionResult" SelectedID="1"></Item>
                <Item Key="ITSMRepairStartTime" SelectedID="1"></Item>
                <Item Key="ITSMRecoveryStartTime" SelectedID="1"></Item>
                <Item Key="ITSMDecisionDate" SelectedID="1"></Item>
                <Item Key="ITSMDueDate" SelectedID="1"></Item>
            </Hash>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketPriority###DynamicField" Required="0" Valid="1">
        <Description Translatable="1">Dynamic fields shown in the ticket priority screen of the agent interface.</Description>
        <Navigation>Frontend::Agent::View::TicketPriority</Navigation>
        <Value>
            <Hash>
                <DefaultItem ValueType="Select">
                    <Item ValueType="Option" Value="0" Translatable="1">0 - Disabled</Item>
                    <Item ValueType="Option" Value="1" Translatable="1">1 - Enabled</Item>
                    <Item ValueType="Option" Value="2" Translatable="1">2 - Enabled and required</Item>
                </DefaultItem>
                <Item Key="ITSMImpact" SelectedID="1"></Item>
            </Hash>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketClose###DynamicField" Required="0" Valid="1">
        <Description Translatable="1">Dynamic fields shown in the ticket close screen of the agent interface.</Description>
        <Navigation>Frontend::Agent::View::TicketClose</Navigation>
        <Value>
            <Hash>
                <DefaultItem ValueType="Select">
                    <Item ValueType="Option" Value="0" Translatable="1">0 - Disabled</Item>
                    <Item ValueType="Option" Value="1" Translatable="1">1 - Enabled</Item>
                    <Item ValueType="Option" Value="2" Translatable="1">2 - Enabled and required</Item>
                </DefaultItem>
                <Item Key="ITSMReviewRequired" SelectedID="1"></Item>
            </Hash>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketCompose###DynamicField" Required="0" Valid="1">
        <Description Translatable="1">Dynamic fields shown in the ticket compose screen of the agent interface.</Description>
        <Navigation>Frontend::Agent::View::TicketCompose</Navigation>
        <Value>
            <Hash>
                <DefaultItem ValueType="Select">
                    <Item ValueType="Option" Value="0" Translatable="1">0 - Disabled</Item>
                    <Item ValueType="Option" Value="1" Translatable="1">1 - Enabled</Item>
                    <Item ValueType="Option" Value="2" Translatable="1">2 - Enabled and required</Item>
                </DefaultItem>
                <Item Key="ITSMReviewRequired" SelectedID="1"></Item>
            </Hash>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketPriority###TicketType" Required="0" Valid="1">
        <Description Translatable="1">Sets the ticket type in the ticket priority screen of a zoomed ticket in the agent interface (Ticket::Type needs to be activated).</Description>
        <Navigation>Frontend::Agent::View::TicketPriority</Navigation>
        <Value>
            <Item ValueType="Checkbox">1</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketPriority###Service" Required="0" Valid="1">
        <Description Translatable="1">Sets the service in the ticket priority screen of a zoomed ticket in the agent interface (Ticket::Service needs to be activated).</Description>
        <Navigation>Frontend::Agent::View::TicketPriority</Navigation>
        <Value>
            <Item ValueType="Checkbox">1</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::CustomerTicketZoom###DynamicField" Required="0" Valid="1">
        <Description Translatable="1">Dynamic fields shown in the ticket zoom screen of the customer interface.</Description>
        <Navigation>Frontend::Customer::View::TicketZoom</Navigation>
        <Value>
            <Hash>
                <DefaultItem ValueType="Select">
                    <Item ValueType="Option" Value="0" Translatable="1">0 - Disabled</Item>
                    <Item ValueType="Option" Value="1" Translatable="1">1 - Enabled</Item>
                    <Item ValueType="Option" Value="2" Translatable="1">2 - Enabled and required</Item>
                </DefaultItem>
                <Item Key="ITSMImpact" SelectedID="1"></Item>
                <Item Key="ITSMCriticality" SelectedID="1"></Item>
            </Hash>
        </Value>
    </Setting>
    <Setting Name="Loader::Module::AgentTicketClose###002-TicketITSMTicket" Required="0" Valid="1">
        <Description Translatable="1">Loader module registration for the agent interface.</Description>
        <Navigation>Frontend::Agent::ModuleRegistration::Loader</Navigation>
        <Value>
            <Hash>
                <Item Key="JavaScript">
                    <Array>
                        <Item>ITSM.Agent.ITSMIncidentProblemManagement.js</Item>
                    </Array>
                </Item>
            </Hash>
        </Value>
    </Setting>
    <Setting Name="Loader::Module::AgentTicketFreeText###002-TicketITSMTicket" Required="0" Valid="1">
        <Description Translatable="1">Loader module registration for the agent interface.</Description>
        <Navigation>Frontend::Agent::ModuleRegistration::Loader</Navigation>
        <Value>
            <Hash>
                <Item Key="JavaScript">
                    <Array>
                        <Item>ITSM.Agent.ITSMIncidentProblemManagement.js</Item>
                    </Array>
                </Item>
            </Hash>
        </Value>
    </Setting>
    <Setting Name="Loader::Module::AgentTicketNote###002-TicketITSMTicket" Required="0" Valid="1">
        <Description Translatable="1">Loader module registration for the agent interface.</Description>
        <Navigation>Frontend::Agent::ModuleRegistration::Loader</Navigation>
        <Value>
            <Hash>
                <Item Key="JavaScript">
                    <Array>
                        <Item>ITSM.Agent.ITSMIncidentProblemManagement.js</Item>
                    </Array>
                </Item>
            </Hash>
        </Value>
    </Setting>
    <Setting Name="Loader::Module::AgentTicketOwner###002-TicketITSMTicket" Required="0" Valid="1">
        <Description Translatable="1">Loader module registration for the agent interface.</Description>
        <Navigation>Frontend::Agent::ModuleRegistration::Loader</Navigation>
        <Value>
            <Hash>
                <Item Key="JavaScript">
                    <Array>
                        <Item>ITSM.Agent.ITSMIncidentProblemManagement.js</Item>
                    </Array>
                </Item>
            </Hash>
        </Value>
    </Setting>
    <Setting Name="Loader::Module::AgentTicketPending###002-TicketITSMTicket" Required="0" Valid="1">
        <Description Translatable="1">Loader module registration for the agent interface.</Description>
        <Navigation>Frontend::Agent::ModuleRegistration::Loader</Navigation>
        <Value>
            <Hash>
                <Item Key="JavaScript">
                    <Array>
                        <Item>ITSM.Agent.ITSMIncidentProblemManagement.js</Item>
                    </Array>
                </Item>
            </Hash>
        </Value>
    </Setting>
    <Setting Name="Loader::Module::AgentTicketPriority###002-TicketITSMTicket" Required="0" Valid="1">
        <Description Translatable="1">Loader module registration for the agent interface.</Description>
        <Navigation>Frontend::Agent::ModuleRegistration::Loader</Navigation>
        <Value>
            <Hash>
                <Item Key="JavaScript">
                    <Array>
                        <Item>ITSM.Agent.ITSMIncidentProblemManagement.js</Item>
                    </Array>
                </Item>
            </Hash>
        </Value>
    </Setting>
    <Setting Name="Loader::Module::AgentTicketResponsible###002-TicketITSMTicket" Required="0" Valid="1">
        <Description Translatable="1">Loader module registration for the agent interface.</Description>
        <Navigation>Frontend::Agent::ModuleRegistration::Loader</Navigation>
        <Value>
            <Hash>
                <Item Key="JavaScript">
                    <Array>
                        <Item>ITSM.Agent.ITSMIncidentProblemManagement.js</Item>
                    </Array>
                </Item>
            </Hash>
        </Value>
    </Setting>
    <Setting Name="Loader::Module::AgentTicketPhone###002-TicketITSMTicket" Required="0" Valid="1">
        <Description Translatable="1">Loader module registration for the agent interface.</Description>
        <Navigation>Frontend::Agent::ModuleRegistration::Loader</Navigation>
        <Value>
            <Hash>
                <Item Key="JavaScript">
                    <Array>
                        <Item>ITSM.Agent.ITSMIncidentProblemManagement.js</Item>
                    </Array>
                </Item>
            </Hash>
        </Value>
    </Setting>
    <Setting Name="Loader::Module::AgentTicketEmail###002-TicketITSMTicket" Required="0" Valid="1">
        <Description Translatable="1">Loader module registration for the agent interface.</Description>
        <Navigation>Frontend::Agent::ModuleRegistration::Loader</Navigation>
        <Value>
            <Hash>
                <Item Key="JavaScript">
                    <Array>
                        <Item>ITSM.Agent.ITSMIncidentProblemManagement.js</Item>
                    </Array>
                </Item>
            </Hash>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketPrint###DynamicField" Required="0" Valid="1">
        <Description Translatable="1">Dynamic fields shown in the ticket print screen of the agent interface.</Description>
        <Navigation>Frontend::Agent::View::TicketPrint</Navigation>
        <Value>
            <Hash>
                <DefaultItem ValueType="Select">
                    <Item ValueType="Option" Value="0" Translatable="1">0 - Disabled</Item>
                    <Item ValueType="Option" Value="1" Translatable="1">1 - Enabled</Item>
                    <Item ValueType="Option" Value="2" Translatable="1">2 - Enabled and required</Item>
                </DefaultItem>
                <Item Key="ITSMCriticality" SelectedID="1"></Item>
                <Item Key="ITSMImpact" SelectedID="1"></Item>
            </Hash>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::CustomerTicketPrint###DynamicField" Required="0" Valid="1">
        <Description Translatable="1">Dynamic fields shown in the ticket print screen of the customer interface.</Description>
        <Navigation>Frontend::Customer::View::TicketPrint</Navigation>
        <Value>
            <Hash>
                <DefaultItem ValueType="Select">
                    <Item ValueType="Option" Value="0" Translatable="1">0 - Disabled</Item>
                    <Item ValueType="Option" Value="1" Translatable="1">1 - Enabled</Item>
                    <Item ValueType="Option" Value="2" Translatable="1">2 - Enabled and required</Item>
                </DefaultItem>
                <Item Key="ITSMCriticality" SelectedID="1"></Item>
                <Item Key="ITSMImpact" SelectedID="1"></Item>
            </Hash>
        </Value>
    </Setting>
</otrs_config>