38 lines
2.8 KiB
Plaintext
38 lines
2.8 KiB
Plaintext
# --
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# Copyright (C) 2001-2019 OTRS AG, https://otrs.com/
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# --
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# This software comes with ABSOLUTELY NO WARRANTY. For details, see
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# the enclosed file COPYING for license information (GPL). If you
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# did not receive this file, see https://www.gnu.org/licenses/gpl-3.0.txt.
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# --
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[% RenderBlockStart("TicketEscalationFirstResponseTimeOver") %]
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<a href="[% Env("Baselink") %]Action=AgentTicketZoom;TicketID=[% Data.TicketID | uri %]" title="[% Data.Title | html %]">
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[% Translate("Ticket %s: first response time is over (%s/%s)!", Data.TicketNumber, Data.FirstResponseTimeHuman, Localize(Data.FirstResponseTimeDestinationDate, "TimeShort")) | html %]
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</a>
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[% RenderBlockEnd("TicketEscalationFirstResponseTimeOver") %]
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[% RenderBlockStart("TicketEscalationFirstResponseTimeWillBeOver") %]
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<a href="[% Env("Baselink") %]Action=AgentTicketZoom;TicketID=[% Data.TicketID | uri %]" title="[% Data.Title | html %]">
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[% Translate("Ticket %s: first response time will be over in %s/%s!", Data.TicketNumber, Data.FirstResponseTimeHuman, Localize(Data.FirstResponseTimeDestinationDate, "TimeShort")) | html %]
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</a>
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[% RenderBlockEnd("TicketEscalationFirstResponseTimeWillBeOver") %]
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[% RenderBlockStart("TicketEscalationUpdateTimeOver") %]
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<a href="[% Env("Baselink") %]Action=AgentTicketZoom;TicketID=[% Data.TicketID | uri %]" title="[% Data.Title | html %]">
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[% Translate("Ticket %s: update time is over (%s/%s)!", Data.TicketNumber, Data.UpdateTimeHuman, Localize(Data.UpdateTimeDestinationDate, "TimeShort")) | html %]
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</a>
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[% RenderBlockEnd("TicketEscalationUpdateTimeOver") %]
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[% RenderBlockStart("TicketEscalationUpdateTimeWillBeOver") %]
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<a href="[% Env("Baselink") %]Action=AgentTicketZoom;TicketID=[% Data.TicketID | uri %]" title="[% Data.Title | html %]">
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[% Translate("Ticket %s: update time will be over in %s/%s!", Data.TicketNumber, Data.UpdateTimeHuman, Localize(Data.UpdateTimeDestinationDate, "TimeShort")) | html %]
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</a>
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[% RenderBlockEnd("TicketEscalationUpdateTimeWillBeOver") %]
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[% RenderBlockStart("TicketEscalationSolutionTimeOver") %]
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<a href="[% Env("Baselink") %]Action=AgentTicketZoom;TicketID=[% Data.TicketID | uri %]" title="[% Data.Title | html %]">
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[% Translate("Ticket %s: solution time is over (%s/%s)!", Data.TicketNumber, Data.SolutionTimeHuman, Localize(Data.SolutionTimeDestinationDate, "TimeShort")) | html %]
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</a>
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[% RenderBlockEnd("TicketEscalationSolutionTimeOver") %]
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[% RenderBlockStart("TicketEscalationSolutionTimeWillBeOver") %]
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<a href="[% Env("Baselink") %]Action=AgentTicketZoom;TicketID=[% Data.TicketID | uri %]" title="[% Data.Title | html %]">
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[% Translate("Ticket %s: solution time will be over in %s/%s!", Data.TicketNumber, Data.SolutionTimeHuman, Localize(Data.SolutionTimeDestinationDate, "TimeShort")) | html %]
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</a>
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[% RenderBlockEnd("TicketEscalationSolutionTimeWillBeOver") %]
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