120 lines
3.0 KiB
Perl
120 lines
3.0 KiB
Perl
# --
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# Copyright (C) 2001-2019 OTRS AG, https://otrs.com/
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# --
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# This software comes with ABSOLUTELY NO WARRANTY. For details, see
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# the enclosed file COPYING for license information (GPL). If you
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# did not receive this file, see https://www.gnu.org/licenses/gpl-3.0.txt.
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# --
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package Kernel::Output::HTML::ArticleAction::AgentTicketBounce;
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use strict;
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use warnings;
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use Kernel::Language qw(Translatable);
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our @ObjectDependencies = (
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'Kernel::Config',
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'Kernel::Output::HTML::Layout',
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'Kernel::System::Log',
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'Kernel::System::Ticket',
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);
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sub new {
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my ( $Type, %Param ) = @_;
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# allocate new hash for object
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my $Self = {};
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bless( $Self, $Type );
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return $Self;
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}
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# optional AclActionLookup
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sub CheckAccess {
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my ( $Self, %Param ) = @_;
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# Check needed stuff.
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for my $Needed (qw(Ticket Article ChannelName UserID)) {
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if ( !$Param{$Needed} ) {
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$Kernel::OM->Get('Kernel::System::Log')->Log(
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Priority => 'error',
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Message => "Need $Needed!",
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);
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return;
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}
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}
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# check basic conditions
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if ( $Param{ChannelName} ne 'Email' ) {
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return;
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}
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if ( $Param{Article}->{SenderType} eq 'system' ) {
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return;
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}
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my $ConfigObject = $Kernel::OM->Get('Kernel::Config');
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# check if module is registered
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return if !$ConfigObject->Get('Frontend::Module')->{AgentTicketBounce};
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# check Acl
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return if !$Param{AclActionLookup}->{AgentTicketBounce};
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my $TicketObject = $Kernel::OM->Get('Kernel::System::Ticket');
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my $Config = $ConfigObject->Get('Ticket::Frontend::AgentTicketBounce');
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if ( $Config->{Permission} ) {
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my $Ok = $TicketObject->TicketPermission(
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Type => $Config->{Permission},
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TicketID => $Param{Ticket}->{TicketID},
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UserID => $Param{UserID},
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LogNo => 1,
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);
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return if !$Ok;
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}
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if ( $Config->{RequiredLock} ) {
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my $Locked = $TicketObject->TicketLockGet(
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TicketID => $Param{Ticket}->{TicketID}
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);
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if ($Locked) {
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my $AccessOk = $TicketObject->OwnerCheck(
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TicketID => $Param{Ticket}->{TicketID},
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OwnerID => $Param{UserID},
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);
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return if !$AccessOk;
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}
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}
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return 1;
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}
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sub GetConfig {
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my ( $Self, %Param ) = @_;
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# Check needed stuff.
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for my $Needed (qw(Ticket Article UserID)) {
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if ( !$Param{$Needed} ) {
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$Kernel::OM->Get('Kernel::System::Log')->Log(
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Priority => 'error',
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Message => "Need $Needed!",
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);
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return;
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}
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}
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my %MenuItem = (
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ItemType => 'Link',
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Description => Translatable('Bounce Article to a different mail address'),
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Name => Translatable('Bounce'),
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Class => 'AsPopup PopupType_TicketAction',
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Link =>
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"Action=AgentTicketBounce;TicketID=$Param{Ticket}->{TicketID};ArticleID=$Param{Article}->{ArticleID}",
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);
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return ( \%MenuItem );
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}
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1;
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