76 lines
2.1 KiB
Perl
76 lines
2.1 KiB
Perl
# --
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# Copyright (C) 2001-2019 OTRS AG, https://otrs.com/
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# --
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# This software comes with ABSOLUTELY NO WARRANTY. For details, see
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# the enclosed file COPYING for license information (GPL). If you
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# did not receive this file, see https://www.gnu.org/licenses/gpl-3.0.txt.
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# --
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package Kernel::System::PostMaster::FollowUpCheck::Attachments;
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use strict;
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use warnings;
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our @ObjectDependencies = (
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'Kernel::Config',
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'Kernel::System::Ticket',
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);
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sub new {
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my ( $Type, %Param ) = @_;
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# allocate new hash for object
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my $Self = {};
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bless( $Self, $Type );
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$Self->{ParserObject} = $Param{ParserObject} || die "Got no ParserObject";
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# Get communication log object.
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$Self->{CommunicationLogObject} = $Param{CommunicationLogObject} || die "Got no CommunicationLogObject!";
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return $Self;
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}
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sub Run {
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my ( $Self, %Param ) = @_;
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my $TicketObject = $Kernel::OM->Get('Kernel::System::Ticket');
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# Ignore all inline parts as these are actually part of the email body.
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my @Attachments = $Self->{ParserObject}->GetAttachments();
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@Attachments = grep { defined $_->{ContentDisposition} && $_->{ContentDisposition} ne 'inline' } @Attachments;
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$Self->{CommunicationLogObject}->ObjectLog(
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ObjectLogType => 'Message',
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Priority => 'Debug',
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Key => 'Kernel::System::PostMaster::FollowUpCheck::Attachments',
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Value => 'Searching for TicketNumber in email attachments.',
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);
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ATTACHMENT:
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for my $Attachment (@Attachments) {
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my $Tn = $TicketObject->GetTNByString( $Attachment->{Content} );
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next ATTACHMENT if !$Tn;
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my $TicketID = $TicketObject->TicketCheckNumber( Tn => $Tn );
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if ($TicketID) {
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$Self->{CommunicationLogObject}->ObjectLog(
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ObjectLogType => 'Message',
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Priority => 'Debug',
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Key => 'Kernel::System::PostMaster::FollowUpCheck::Attachments',
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Value =>
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"Found valid TicketNumber '$Tn' (TicketID '$TicketID') in email attachment '$Attachment->{Filename}'.",
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);
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return $TicketID;
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}
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}
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return;
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}
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1;
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