155 lines
3.9 KiB
Perl
155 lines
3.9 KiB
Perl
# --
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# Copyright (C) 2001-2019 OTRS AG, https://otrs.com/
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# --
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# This software comes with ABSOLUTELY NO WARRANTY. For details, see
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# the enclosed file COPYING for license information (GPL). If you
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# did not receive this file, see https://www.gnu.org/licenses/gpl-3.0.txt.
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# --
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package Kernel::System::PostMaster::FollowUpCheck::BounceEmail;
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use strict;
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use warnings;
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our @ObjectDependencies = (
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'Kernel::Config',
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'Kernel::System::Log',
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'Kernel::System::Ticket',
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'Kernel::System::Ticket::Article',
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);
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sub new {
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my ( $Type, %Param ) = @_;
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# allocate new hash for object
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my $Self = {};
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bless( $Self, $Type );
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$Self->{ParserObject} = $Param{ParserObject} || die "Got no ParserObject";
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# Get communication log object.
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$Self->{CommunicationLogObject} = $Param{CommunicationLogObject} || die "Got no CommunicationLogObject!";
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# Get Article backend object.
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$Self->{ArticleBackendObject} =
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$Kernel::OM->Get('Kernel::System::Ticket::Article')->BackendForChannel( ChannelName => 'Email' );
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return $Self;
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}
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sub Run {
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my ( $Self, %Param ) = @_;
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$Self->_AddCommunicationLog( Message => 'Searching for header X-OTRS-Bounce.' );
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return if !$Param{GetParam}->{'X-OTRS-Bounce'};
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my $BounceMessageID = $Param{GetParam}->{'X-OTRS-Bounce-OriginalMessageID'};
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$Self->_AddCommunicationLog(
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Message => sprintf(
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'Searching for article with message id "%s".',
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$BounceMessageID,
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),
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);
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# Look for the article that is associated with the BounceMessageID
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my %Article = $Self->{ArticleBackendObject}->ArticleGetByMessageID(
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MessageID => $BounceMessageID,
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);
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return if !%Article;
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$Self->_AddCommunicationLog(
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Message => sprintf(
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'Found corresponding article ID "%s".',
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$Article{ArticleID},
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),
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);
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$Self->_SetArticleTransmissionSendError(
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%Param,
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ArticleID => $Article{ArticleID},
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);
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return $Article{TicketID};
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}
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sub _SetArticleTransmissionSendError {
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my ( $Self, %Param ) = @_;
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my $ArticleID = $Param{ArticleID};
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my $ArticleObject = $Kernel::OM->Get('Kernel::System::Ticket::Article');
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my $ArticleBackendObject = $ArticleObject->BackendForChannel(
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ChannelName => 'Email',
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);
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my $BounceError = $Param{GetParam}->{'X-OTRS-Bounce-ErrorMessage'};
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my $BounceMessageID = $Param{GetParam}->{'X-OTRS-Bounce-OriginalMessageID'};
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my $CurrentStatus = $ArticleBackendObject->ArticleGetTransmissionError(
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ArticleID => $ArticleID,
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);
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if ($CurrentStatus) {
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my $Result = $ArticleBackendObject->ArticleUpdateTransmissionError(
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ArticleID => $ArticleID,
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Message => $BounceError,
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);
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if ( !$Result ) {
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my $ErrorMessage = sprintf(
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'Error while updating transmission error for article "%s"!',
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$ArticleID,
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);
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$Self->_AddCommunicationLog(
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Message => $ErrorMessage,
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Priority => 'Error',
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);
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}
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return;
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}
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my $Result = $ArticleBackendObject->ArticleCreateTransmissionError(
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ArticleID => $ArticleID,
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MessageID => $BounceMessageID,
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Message => $BounceError,
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);
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if ( !$Result ) {
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my $ErrorMessage = sprintf(
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'Error while creating transmission error for article "%s"!',
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$ArticleID,
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);
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$Self->_AddCommunicationLog(
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Message => $ErrorMessage,
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Priority => 'Error',
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);
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return;
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}
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return;
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}
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sub _AddCommunicationLog {
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my ( $Self, %Param ) = @_;
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$Self->{CommunicationLogObject}->ObjectLog(
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ObjectLogType => 'Message',
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Priority => $Param{Priority} || 'Debug',
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Key => ref($Self),
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Value => $Param{Message},
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);
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return;
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}
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1;
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