373 lines
12 KiB
Perl
373 lines
12 KiB
Perl
# --
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# Copyright (C) 2001-2019 OTRS AG, https://otrs.com/
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# --
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# This software comes with ABSOLUTELY NO WARRANTY. For details, see
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# the enclosed file COPYING for license information (GPL). If you
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# did not receive this file, see https://www.gnu.org/licenses/gpl-3.0.txt.
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# --
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package Kernel::Modules::AgentITSMChangeAddFromTemplate;
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use strict;
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use warnings;
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use Kernel::Language qw(Translatable);
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our $ObjectManagerDisabled = 1;
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sub new {
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my ( $Type, %Param ) = @_;
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# allocate new hash for object
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my $Self = {%Param};
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bless( $Self, $Type );
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return $Self;
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}
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sub Run {
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my ( $Self, %Param ) = @_;
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# get config object
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my $ConfigObject = $Kernel::OM->Get('Kernel::Config');
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# get config of frontend module
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$Self->{Config} = $ConfigObject->Get("ITSMChange::Frontend::$Self->{Action}");
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# check permissions
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my $Access = $Kernel::OM->Get('Kernel::System::ITSMChange')->Permission(
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Type => $Self->{Config}->{Permission},
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Action => $Self->{Action},
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UserID => $Self->{UserID},
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);
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# get layout object
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my $LayoutObject = $Kernel::OM->Get('Kernel::Output::HTML::Layout');
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# error screen
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if ( !$Access ) {
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return $LayoutObject->NoPermission(
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Message =>
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$LayoutObject->{LanguageObject}->Translate( 'You need %s permissions!', $Self->{Config}->{Permission} ),
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WithHeader => 'yes',
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);
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}
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# get param object
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my $ParamObject = $Kernel::OM->Get('Kernel::System::Web::Request');
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# store needed parameters in %GetParam to make it reloadable
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my %GetParam;
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for my $ParamName (
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qw(MoveTimeType MoveTimeYear MoveTimeMonth MoveTimeDay MoveTimeHour MoveTimeMinute TicketID TemplateID)
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)
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{
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$GetParam{$ParamName} = $ParamObject->GetParam( Param => $ParamName );
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}
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# store time related fields in %GetParam
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for my $TimePart (qw(Used Year Month Day Hour Minute)) {
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my $ParamName = 'MoveTime' . $TimePart;
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$GetParam{$ParamName} = $ParamObject->GetParam( Param => $ParamName );
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}
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# get log object
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my $LogObject = $Kernel::OM->Get('Kernel::System::Log');
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# Remember the reason why saving was not attempted.
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my %ValidationError;
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# the TicketID can be validated even without the Subaction 'Save',
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# as it is passed as GET-param or in a hidden field.
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if ( $GetParam{TicketID} ) {
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# get ticket data
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my %Ticket = $Kernel::OM->Get('Kernel::System::Ticket')->TicketGet(
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TicketID => $GetParam{TicketID},
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);
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# check if ticket exists
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if ( !%Ticket ) {
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# show error message
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return $LayoutObject->ErrorScreen(
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Message => $LayoutObject->{LanguageObject}->Translate(
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'Ticket with TicketID %s does not exist!', $GetParam{TicketID}
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),
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Comment => Translatable('Please contact the administrator.'),
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);
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}
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# get list of relevant ticket types
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my $AddChangeLinkTicketTypes = $ConfigObject->Get('ITSMChange::AddChangeLinkTicketTypes');
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# check the list of relevant ticket types
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if (
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!$AddChangeLinkTicketTypes
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|| ref $AddChangeLinkTicketTypes ne 'ARRAY'
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|| !@{$AddChangeLinkTicketTypes}
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)
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{
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# set error message
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my $Message = Translatable('Missing sysconfig option "ITSMChange::AddChangeLinkTicketTypes"!');
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# log error
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$LogObject->Log(
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Priority => 'error',
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Message => $Message,
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);
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# show error message
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return $LayoutObject->ErrorScreen(
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Message => $Message,
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Comment => Translatable('Please contact the administrator.'),
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);
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}
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# get relevant ticket types
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my %IsRelevant = map { $_ => 1 } @{$AddChangeLinkTicketTypes};
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# check whether the ticket's type is relevant
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if ( !$IsRelevant{ $Ticket{Type} } ) {
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# set error message
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my $Message = "Invalid ticket type '$Ticket{Type}' for directly linking a ticket with a change. "
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. 'Only the following ticket type(s) are allowed for this operation: '
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. join ',', @{$AddChangeLinkTicketTypes};
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# log error
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$LogObject->Log(
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Priority => 'error',
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Message => $Message,
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);
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# show error message
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return $LayoutObject->ErrorScreen(
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Message => $Message,
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Comment => Translatable('Please contact the administrator.'),
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);
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}
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}
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# get template object
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my $TemplateObject = $Kernel::OM->Get('Kernel::System::ITSMChange::Template');
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# create change from template
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if ( $Self->{Subaction} eq 'CreateFromTemplate' ) {
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my $NewTime;
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# check validity of the time type
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my $MoveTimeType = $GetParam{MoveTimeType};
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if (
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!defined $MoveTimeType
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|| ( $MoveTimeType ne 'PlannedStartTime' && $MoveTimeType ne 'PlannedEndTime' )
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)
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{
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$ValidationError{MoveTimeTypeInvalid} = 'ServerError';
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}
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# check the completeness of the time parameter list,
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# only hour and minute are allowed to be '0'
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if (
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!$GetParam{MoveTimeYear}
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|| !$GetParam{MoveTimeMonth}
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|| !$GetParam{MoveTimeDay}
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|| !defined $GetParam{MoveTimeHour}
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|| !defined $GetParam{MoveTimeMinute}
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)
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{
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$ValidationError{MoveTimeInvalid} = 'ServerError';
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}
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# get the system time from the input, if it can't be determined we have a validation error
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if ( !%ValidationError ) {
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# transform change planned time, time stamp based on user time zone
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%GetParam = $LayoutObject->TransformDateSelection(
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%GetParam,
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Prefix => 'MoveTime',
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);
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# format as timestamp
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my $PlannedTime = sprintf '%04d-%02d-%02d %02d:%02d:00',
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$GetParam{MoveTimeYear},
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$GetParam{MoveTimeMonth},
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$GetParam{MoveTimeDay},
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$GetParam{MoveTimeHour},
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$GetParam{MoveTimeMinute};
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# sanity check of the assembled timestamp
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$NewTime = $Self->_TimeStamp2Epoch(
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TimeStamp => $PlannedTime,
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);
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if ( !$NewTime ) {
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$ValidationError{MoveTimeInvalid} = 'ServerError';
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}
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}
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# check whether a template was selected
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if ( !$GetParam{TemplateID} ) {
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$ValidationError{TemplateIDServerError} = 'ServerError';
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}
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if ( !%ValidationError ) {
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# create change based on the template
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my $ChangeID = $TemplateObject->TemplateDeSerialize(
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TemplateID => $ParamObject->GetParam( Param => 'TemplateID' ),
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UserID => $Self->{UserID},
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NewTimeInEpoche => $NewTime,
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MoveTimeType => $GetParam{MoveTimeType},
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);
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# change could not be created
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if ( !$ChangeID ) {
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# show error message, when adding failed
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return $LayoutObject->ErrorScreen(
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Message => Translatable('Was not able to create change from template!'),
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Comment => Translatable('Please contact the administrator.'),
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);
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}
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# if the change add mask was called from the ticket zoom
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if ( $GetParam{TicketID} ) {
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# link ticket with newly created change
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my $LinkSuccess = $Kernel::OM->Get('Kernel::System::LinkObject')->LinkAdd(
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SourceObject => 'Ticket',
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SourceKey => $GetParam{TicketID},
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TargetObject => 'ITSMChange',
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TargetKey => $ChangeID,
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Type => 'Normal',
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State => 'Valid',
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UserID => $Self->{UserID},
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);
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# link could not be added
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if ( !$LinkSuccess ) {
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# set error message
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my $Message = "Change with ChangeID $ChangeID was successfully added, "
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. "but a link to Ticket with TicketID $GetParam{TicketID} could not be created!";
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# log error
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$LogObject->Log(
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Priority => 'error',
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Message => $Message,
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);
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# show error message
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return $LayoutObject->ErrorScreen(
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Message => $Message,
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Comment => Translatable('Please contact the administrator.'),
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);
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}
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}
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# redirect to zoom mask, when adding was successful
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return $LayoutObject->Redirect(
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OP => "Action=AgentITSMChangeZoom;ChangeID=$ChangeID",
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);
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}
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}
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# build template dropdown
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my $TemplateList = $TemplateObject->TemplateList(
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UserID => $Self->{UserID},
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CommentLength => 15,
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TemplateType => 'ITSMChange',
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);
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my $TemplateSelectionString = $LayoutObject->BuildSelection(
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Name => 'TemplateID',
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Data => $TemplateList,
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Class => 'Modernize Validate_Required ' . ( $ValidationError{TemplateIDServerError} || '' ),
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TreeView => 1,
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PossibleNone => 1,
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);
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# build drop-down with time types
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my $MoveTimeTypeSelectionString = $LayoutObject->BuildSelection(
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Name => 'MoveTimeType',
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Data => [
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{
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Key => 'PlannedStartTime',
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Value => 'PlannedStartTime'
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},
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{
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Key => 'PlannedEndTime',
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Value => 'PlannedEndTime'
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},
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],
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SelectedID => $GetParam{MoveTimeType} || 'PlannedStartTime',
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Class => 'Modernize Validate_Required ' . ( $ValidationError{MoveTimeTypeInvalid} || '' ),
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);
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# time period that can be selected from the GUI
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my %TimePeriod = %{ $ConfigObject->Get('ITSMWorkOrder::TimePeriod') };
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# add selection for the time
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my $MoveTimeSelectionString = $LayoutObject->BuildDateSelection(
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%GetParam,
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Format => 'DateInputFormatLong',
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Prefix => 'MoveTime',
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MoveTimeClass => 'Validate_Required ' . ( $ValidationError{MoveTimeInvalid} || '' ),
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Validate => 1,
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%TimePeriod,
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);
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# output header
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my $Output = $LayoutObject->Header(
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Title => 'Add',
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);
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$Output .= $LayoutObject->NavigationBar();
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# get form id
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$Self->{FormID} = $ParamObject->GetParam( Param => 'FormID' );
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# create form id
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if ( !$Self->{FormID} ) {
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$Self->{FormID} = $Kernel::OM->Get('Kernel::System::Web::UploadCache')->FormIDCreate();
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}
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# start template output
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$Output .= $LayoutObject->Output(
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TemplateFile => 'AgentITSMChangeAddFromTemplate',
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Data => {
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%Param,
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%GetParam,
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%ValidationError,
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FormID => $Self->{FormID},
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TemplateSelectionString => $TemplateSelectionString,
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MoveTimeTypeSelectionString => $MoveTimeTypeSelectionString,
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MoveTimeSelectionString => $MoveTimeSelectionString,
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},
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);
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# add footer
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$Output .= $LayoutObject->Footer();
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return $Output;
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}
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sub _TimeStamp2Epoch {
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my ( $Self, %Param, ) = @_;
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my $TimeStamp = $Param{TimeStamp};
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my $DateTimeObject = $Kernel::OM->Create(
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'Kernel::System::DateTime',
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ObjectParams => {
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String => $TimeStamp,
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},
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);
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return if !$DateTimeObject;
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return $DateTimeObject->ToEpoch();
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}
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1;
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