108 lines
2.4 KiB
Perl
108 lines
2.4 KiB
Perl
# --
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# Copyright (C) 2001-2019 OTRS AG, https://otrs.com/
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# --
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# This software comes with ABSOLUTELY NO WARRANTY. For details, see
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# the enclosed file COPYING for license information (GPL). If you
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# did not receive this file, see https://www.gnu.org/licenses/gpl-3.0.txt.
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# --
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package Kernel::System::Calendar::Ticket::EscalationTime;
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use strict;
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use warnings;
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use Kernel::System::VariableCheck qw(:all);
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our @ObjectDependencies = (
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'Kernel::System::Log',
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'Kernel::System::Ticket',
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);
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=head1 NAME
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Kernel::System::Calendar::Ticket::EscalationTime - EscalationTime appointment type
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=head1 DESCRIPTION
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EscalationTime ticket appointment type.
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=head1 PUBLIC INTERFACE
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=head2 new()
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create an object. Do not use it directly, instead use:
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use Kernel::System::ObjectManager;
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local $Kernel::OM = Kernel::System::ObjectManager->new();
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my $TicketEscalationTimeObject = $Kernel::OM->Get('Kernel::System::Calendar::Ticket::EscalationTime');
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=cut
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sub new {
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my ( $Type, %Param ) = @_;
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# allocate new hash for object
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my $Self = {};
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bless( $Self, $Type );
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return $Self;
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}
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=head2 GetTime()
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returns time value for escalation time appointment type.
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my $SolutionTime = $TicketEscalationTimeObject->GetTime(
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Type => 'SolutionTime',
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TicketID => 1,
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);
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=cut
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sub GetTime {
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my ( $Self, %Param ) = @_;
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# check needed stuff
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for my $Needed (qw(Type TicketID)) {
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if ( !$Param{$Needed} ) {
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$Kernel::OM->Get('Kernel::System::Log')->Log(
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Priority => 'error',
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Message => "Need $Needed!",
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);
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return;
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}
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}
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# get ticket data
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my %Ticket = $Kernel::OM->Get('Kernel::System::Ticket')->TicketGet(
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TicketID => $Param{TicketID},
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);
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return if !$Ticket{ $Param{Type} . 'DestinationDate' };
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# return escalation destination date
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return $Ticket{ $Param{Type} . 'DestinationDate' };
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}
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=head2 SetTime()
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does nothing, as you cannot explicitly set ticket escalation times.
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returns 1 to prevent errors in log.
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=cut
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sub SetTime {
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return 1;
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}
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1;
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=head1 TERMS AND CONDITIONS
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This software is part of the OTRS project (L<https://otrs.org/>).
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This software comes with ABSOLUTELY NO WARRANTY. For details, see
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the enclosed file COPYING for license information (GPL). If you
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did not receive this file, see L<https://www.gnu.org/licenses/gpl-3.0.txt>.
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=cut
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