97 lines
2.3 KiB
Perl
97 lines
2.3 KiB
Perl
# --
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# Copyright (C) 2001-2019 OTRS AG, https://otrs.com/
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# --
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# This software comes with ABSOLUTELY NO WARRANTY. For details, see
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# the enclosed file COPYING for license information (GPL). If you
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# did not receive this file, see https://www.gnu.org/licenses/gpl-3.0.txt.
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# --
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#
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# Generates ticket numbers like yyyymmddss.... (e. g. 200206231010138)
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# --
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package Kernel::System::Ticket::Number::Date;
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use strict;
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use warnings;
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use parent qw(Kernel::System::Ticket::NumberBase);
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our @ObjectDependencies = (
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'Kernel::Config',
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);
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sub IsDateBased {
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return 1;
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}
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sub TicketNumberBuild {
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my ( $Self, $Offset ) = @_;
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$Offset ||= 0;
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my $Counter = $Self->TicketNumberCounterAdd(
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Offset => 1 + $Offset,
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);
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return if !$Counter;
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my $ConfigObject = $Kernel::OM->Get('Kernel::Config');
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my $SystemID = $ConfigObject->Get('SystemID');
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if ( $ConfigObject->Get('Ticket::NumberGenerator::Date::UseFormattedCounter') ) {
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my $MinSize = $ConfigObject->Get('Ticket::NumberGenerator::MinCounterSize')
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|| 5;
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# Pad ticket number with leading '0' to length $MinSize (config option).
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$Counter = sprintf "%.*u", $MinSize, $Counter;
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}
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my $DateTimeObject = $Kernel::OM->Create(
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'Kernel::System::DateTime'
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);
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my $DateTimeSettings = $DateTimeObject->Get();
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# Create new ticket number.
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my $TicketNumber = $DateTimeSettings->{Year}
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. sprintf( "%.2u", $DateTimeSettings->{Month} )
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. sprintf( "%.2u", $DateTimeSettings->{Day} )
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. $SystemID . $Counter;
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return $TicketNumber;
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}
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sub GetTNByString {
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my ( $Self, $String ) = @_;
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if ( !$String ) {
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return;
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}
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my $ConfigObject = $Kernel::OM->Get('Kernel::Config');
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my $CheckSystemID = $ConfigObject->Get('Ticket::NumberGenerator::CheckSystemID');
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my $SystemID = '';
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if ($CheckSystemID) {
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$SystemID = $ConfigObject->Get('SystemID');
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}
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my $TicketHook = $ConfigObject->Get('Ticket::Hook');
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my $TicketHookDivider = $ConfigObject->Get('Ticket::HookDivider');
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# Check ticket number.
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if ( $String =~ /\Q$TicketHook$TicketHookDivider\E(\d{8}$SystemID\d{1,40})/i ) {
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return $1;
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}
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if ( $String =~ /\Q$TicketHook\E:\s{0,2}(\d{8}$SystemID\d{1,40})/i ) {
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return $1;
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}
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return;
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}
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1;
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