66 lines
1.5 KiB
Perl
66 lines
1.5 KiB
Perl
# --
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# Copyright (C) 2001-2019 OTRS AG, https://otrs.com/
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# --
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# This software comes with ABSOLUTELY NO WARRANTY. For details, see
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# the enclosed file COPYING for license information (GPL). If you
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# did not receive this file, see https://www.gnu.org/licenses/gpl-3.0.txt.
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# --
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package Kernel::System::Console::Command::Maint::Ticket::UnlockTicket;
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use strict;
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use warnings;
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use parent qw(Kernel::System::Console::BaseCommand);
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our @ObjectDependencies = (
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'Kernel::System::Ticket',
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);
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sub Configure {
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my ( $Self, %Param ) = @_;
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$Self->Description('Unlock a single ticket by force.');
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$Self->AddArgument(
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Name => 'ticket-id',
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Description => "Ticket to be unlocked by force.",
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Required => 1,
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ValueRegex => qr/\d+/smx,
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);
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return;
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}
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sub Run {
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my ( $Self, %Param ) = @_;
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my $TicketID = $Self->GetArgument('ticket-id');
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$Self->Print("<yellow>Unlocking ticket $TicketID...</yellow>\n");
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my %Ticket = $Kernel::OM->Get('Kernel::System::Ticket')->TicketGet(
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TicketID => $TicketID,
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Silent => 1,
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);
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if ( !%Ticket ) {
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$Self->PrintError("Could not find ticket $TicketID.");
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return $Self->ExitCodeError();
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}
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my $Unlock = $Kernel::OM->Get('Kernel::System::Ticket')->LockSet(
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TicketID => $TicketID,
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Lock => 'unlock',
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UserID => 1,
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);
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if ( !$Unlock ) {
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$Self->PrintError('Failed.');
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return $Self->ExitCodeError();
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}
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$Self->Print("<green>Done.</green>\n");
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return $Self->ExitCodeOk();
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}
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1;
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